--- title: "Paydoff Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Paydoff Software - reviews, pricing plans, popular comparisons to other Debt Collection products and more." source_url: "https://www.capterra.com/p/211713/Paydit/" page_type: "product" language: "en" publication_date: "2026-09-29" --- # Paydoff Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 29, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Paydoff ## What is Paydoff? Paydoff is a collections automation and consumer engagement platform that is loved by millions of consumers and trusted by hundreds of companies in consumer lending, healthcare, utilities, agencies and municipalities. We help reduce the reliance on agents by providing a platform that automates the entire collections process, in a single, scalable solution. ## What is Paydoff used for? [Debt Collection](https://www.capterra.com/debt-collection-software/) Top alternative Featured Overall rating Based on 13 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $1 Per User, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Paydoff?[Manage this product listing](https://www.g2.com/products/paydoff/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Paydoff 4.8 (13) VS. [4.9 (41)](https://www.capterra.com/p/254642/HES-LoanBox/reviews/) Starting Price $1 Per Feature Starting Price $75000 Other, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.9 (13) Ease Of Use 4.9 (21) Value For Money 4.9 (12) Value For Money 4.9 (16) Customer Service 5.0 (12) Customer Service 5.0 (16) ## Paydoff alternatives [DebtView](https://www.capterra.com/p/140575/DebtView/) [4.4 (21)](https://www.capterra.com/p/140575/DebtView/reviews/) Starting price $125.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/140575/DebtView/) [Gaviti](https://www.capterra.com/p/169544/Gaviti/) [4.5 (91)](https://www.capterra.com/p/169544/Gaviti/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/169544/Gaviti/) [Collect!](https://www.capterra.com/p/66949/Collect/) [4.7 (70)](https://www.capterra.com/p/66949/Collect/reviews/) Starting price $699.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/66949/Collect/) [Moonflow](https://www.capterra.com/p/10011036/Moonflow/) [4.8 (29)](https://www.capterra.com/p/10011036/Moonflow/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10011036/Moonflow/) [View all alternatives](https://www.capterra.com/p/211713/Paydit/alternatives/) ## FAQs about Paydoff Overview ### Which roles and teams benefit most from Paydoff? Paydoff benefits executive leaders, operations directors, administrative managers, and collections teams that oversee payment-related processes. Presidents, CEOs, COOs, and vice presidents use it to monitor financial operations and strategy, while operations and administrative staff manage day-to-day payment workflows, collections activity, and internal coordination. Answer based on 13 reviews Overview ### What company size and industries is Paydoff built for? Paydoff is an all-in-one past-due consumer engagement and collections automation platform for small financial services organizations. Small businesses represent 92% of reviewers, while 77% work in Financial Services. It also serves midsize businesses (8%), Accounting (8%), and Banking (8%) users, primarily for debt collection. Answer based on 13 reviews Features and Usability ### What are the key features of Paydoff? Paydoff offers payment collection tools such as electronic payments, credit card processing, multiple payment options, partial payments, and payment plans. It also includes collection workflow features like automated notices, reminders, multi-channel communication, client management, contact management, and self-service portal access, plus reporting, real-time analytics, and third-party integrations. Getting Started and Support ### What training and onboarding options does Paydoff offer? Paydoff provides in person training, live online sessions, documentation, and videos to help teams get started. In person and live online formats support guided training, while documentation and videos offer written and visual reference materials for self-paced learning and review. Getting Started and Support ### What customer support options does Paydoff offer? Paydoff provides email/help desk, FAQ/forum, knowledge base, phone support, and chat. No reviewer feedback is available on support quality, so user experience with response times, helpfulness, or common frustrations cannot be assessed from the provided information. ## Features AI summary Based on 273 Debt Collection reviews Capterra data shows that buyers of debt collection software rank the following features as their top priorities: - **Reminders** (**86%** of reviewers rated this feature as critical) - **Accounting Integration** (**62%**) - **Electronic Payments** (**58%**) Paydoff supports **Reminders** and **Electronic Payments**, giving teams a way to follow up with debtors consistently and accept payments through digital channels. However, it does not include **Accounting Integration**. Instead, it offers other features that reviewers also rate as important, including **Payment Collection** (**59%**), **Multiple User Accounts** (**52%**), and **API** (**51%**), helping businesses manage collections activity, support team access across roles, and connect the system with other tools. Electronic Payments 5.0 (6) 100.00% of 6 reviewers that rated this feature as important or highly important Electronically collect payments for goods or services Payment Collection 5.0 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Tracking, managing, and initiating the transfer of funds for overdue customer payments Multiple User Accounts 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service API 3.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Application programming interface that allows for integration with other systems/databases Compliance Management 5.0 (5) 80.00% of 5 reviewers that rated this feature as important or highly important Track and manage adherence to policies for any service, product, process, or supplier Automated Notices 5.0 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Send automated reminders and notices to clients on overdue payments Paydoff 35 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - API: Application programming interface that allows for integration with other systems/databases - Artificial Intelligence: AI technologies like NLP, NLU, and/or NLG are used to analyze and process text provided by customer interactions. - Auto-Dialer: System that automatically dials calls - Automated Notices: Send automated reminders and notices to clients on overdue payments - Client Management: Manage contact details and communication with clients - Collection Agencies: For third-party collection agencies - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Contact Management: Manage, organize, and store contact information - Credit Card Processing: Accept and process credit card transactions - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Electronic Payments: Electronically collect payments for goods or services - Email Templates: Pre-made examples and templates for emails - Historical Reporting: Information, data and reports that are being tracked over time - In-House Collections: For first-party debt collectors - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multiple Payment Options: Process payments via multiple modes directly through the application - Multiple User Accounts: Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service - Partial Payments: Allow customers to make a partial payment on an invoice and track remaining debt - Payment Collection: Tracking, managing, and initiating the transfer of funds for overdue customer payments - Payment Plans: Manage plans with a set payment schedule that help customers pay outstanding debt - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transaction Management: Manage, record and track all business exchanges in form of money and its related interactions in the system - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks --- Features 4.7 (13) 4.7 Based on 13 reviews ## Pricing Value for money 4.9 (12) Basic $1.00 Per Feature, Value for money 4.9 (12) 4.9 Based on 12 reviews ## Support, customer service and training options Customer Service 5.0 (12) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (12) 5.0 Based on 12 reviews ## User reviews Overall rating 4.8 Based on 13 reviews Filter by rating Counts reflect reviews available in this feed. 5(10) 4(3) 3(0) 2(0) 1(0) Mentioned topic Recent reviews first, then most helpful OM Operations Manager Operations Manager Used the software for: 1-3 years ### "Great Automated Collections Solution" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 3, 2024 Pros Easily customizable automated collections solution which utilizes multiple communication channels to maximize collections rates. Cons Initially there were some limitations with customizing certain features, however, these have since been resolved. VO VP of Collections Ops. & Strategies VP of Collections Ops. & Strategies Used the software for: 3-5 years ### "24/7/365 Automated Recovery" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 28, 2022 We have been a client of Paydit for over 6 years now and the product has and continues to grow tremendously. Paydit has allowed us to grow client and account base without the need to grow staff at the same pace. The volume that resolves monthly within the portal is equivalent to the recovery rate of about 10+ FTE. Pros When we first vetted different payment portals the main reason we decided to go with Paydit was the ease of integration with our SQL environment and the overall ability The portal has provided 24/7/365 repayment options for consumers without the need for a human agent and has the ability to perform full negotiations with a consumer via self serve. Cons When we started with the product over 6 years ago there were several items that did not meet functional needs for the collection industry and we spent the first year or two working with the team to develop alternative solutions however majority of those fixes have been built into the core platform and are no longer gaps. MA Manager Admin Manager Admin Used the software for: Less than 1 year ### "Pleasantly Surprised " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 13, 2024 Honestly, I've been pleasantly surprised. I was fairly skeptical that it would work to bring in as much as a live agent on a consistent basis but I stand corrected. It has been a good steady stream of payments equal to one of the agents and without the overhead. Customers seems to appreciate it (basically appreciate not having to talk to someone and being able to take care of business at odd hours) and amazingly it has even driven some inbound traffic to the call centers. If you do not have a system to easily take online payments and negotiate with your customers, Paydit makes it very easy to implement and manage. Pros Paydit has created another path for customers to make payments 24/7 on their own schedule. It has been easy for customers to adopt and use. Cons We had some initial challenges with the integration. The handling for some of the payments did not meet our internal requirements but the team worked with us closely to make the system modifications needed to bring the process in line with our internal compliance processes. It took a bit longer than we would have hoped but it's been a completely smooth process since going live. CA CEO and COO CEO and COO Used the software for: Less than 1 year ### "Makes collections easy for consumers and creditors" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 30, 2024 From the sales experience to operations, the knowledge and responsiveness of the representatives was excellent. Proactive electronic communication and use of an interactive payment negotiation portal was new to us. The Paydit representatives took the time to patiently educated us and provide all the information we needed. The results are exciting to watch and it is clear the product will pay for itself. Pros The strategies for when and which Email templates to send have proven to be effective in terms of the percentage of Emails that are actually opened by consumers and the level of response. Consumers' activity can be tracked from receipt of Email through access to and activity on the portal. The reports and analytics are insightful and easy to access. The ability to draft our own templates and make certain modifications to the site, along with the flexibility to set client specific payment parameters on was critical. We also like the ability to develop our own manual campaigns. Consumers can set up a payment arrangement that suits their needs without ever having to talk to a collection agent. On top of all that, the product is reasonably priced. Cons It can be difficult to view templates in a holistic manner with the data populated. In ability to track the results of manual campaigns separately from the overall results. VP Vice President Vice President Used the software for: 1-3 years ### "Amazing Support Team and Platform for Collections" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 2, 2024 Wonderful, it was very refreshing to work with a support staff that was so invested in their product. This has been a very profitable platform for are company and Paydit is always evolving. Pros Paydit has allowed us the make contact with more consumers, Alot of consumer today do not want to speak to a live person this Platform gives them the ability to negotiate the terms of repayment without speaking to a live representative. The support staff is incredible they are always available to answer any questions and help out. Cons I would like to be able to export the data from the platform to an excel spreadsheet so we could manage it easier and if a customer needs to change a date of a payment they are unable to do so on the platform. CM Cliff M. President Used the software for: Less than 1 year ### "Great product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 3, 2024 It has been a great experience. We have generated money on old accounts that haven't been touched in years and or consumers that would never answer a phone call or letter. Pros It sends thousands of messages and automates all of the correspondence. Their support has been excellent also. Cons initially it was difficult to create the campaigns but since i started they have created templates that make transmission of the data much easier. PR President President Used the software for: Less than 1 year ### "Pay Dit review" 5.0 December 27, 2023 Pay Dit has been great to work with and I appreciate the support staff. We are now working on a custom application for another business that we operate. Pros The support staff has been out standing. The electronic payment system has been very helpful and profitable to our business. Cons Would like to have a quicker ROI. Would like to be able to see what is scheduled for the day. DO Director Of Operations Director Of Operations Used the software for: 3-5 years ### "Great Product & Great Team!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 1, 2021 Paydit has allowed us the ability to reach more consumers each month. It offers the consumers the ability to setup arrangements that work for both them & our clients. Being able to offer multiple payment options through different channels of communication has improved our collections & our overall consumer experience. \[SENSITIVE CONTENT\] & the team at Paydit have been an absolute pleasure to work with. Pros Paydit allows us the ability to offer an additional channel of interaction with consumers. Many consumers today appreciate the ability to setup their own arrangements, on their own time & Paydit makes this possible. Cons The ability to differentiate initial logins & repeat logins. The need to manually cancel arrangements when consumers want to alter a payment date or an amount. MA Manager Manager Used the software for: Less than 1 year ### "Amazing Platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 2, 2024 I love how easy the platform is to use for both our company and the consumers. Also how helpful and knowledgeable the support staff is. Pros So many consumers today do not want to speak on the phone. Paydit gives them the ability to view their account and negotiate payments without having to speak to an agent. Paydit has helped us reach these consumers that otherwise would not answer a phone call. Cons I wish there was a way to export reports from Paydit to allow us to use the data strategically. CE CEO CEO Used the software for: Less than 1 year ### "Great Resource for collections " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 28, 2022 Collects as much as 2 to 3 collectors at a fraction of the cost. Pros Lets borrowers take advantage of a completely automated collection process when the time is right for them. Cons Somedays not all SMS messages are sent due to "Paydit" limits [View all Reviews](https://www.capterra.com/p/211713/Paydit/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.