--- title: "Paydoff Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Paydoff Software - reviews, pricing plans, popular comparisons to other Debt Collection products and more." source_url: "https://www.capterra.com/p/211713/Paydit/" page_type: "product" language: "en" --- # Paydoff Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Paydoff ## What is Paydoff? Paydoff is a collections automation and consumer engagement platform that is loved by millions of consumers and trusted by hundreds of companies in consumer lending, healthcare, utilities, agencies and municipalities. We help reduce the reliance on agents by providing a platform that automates the entire collections process, in a single, scalable solution. ## What is Paydoff used for? [Debt Collection](https://www.capterra.com/debt-collection-software/) Top alternative Featured Overall rating Based on 13 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $1 Per User, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Paydoff?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.paydoff.com/&name=Paydoff) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Paydoff 4.8 (13) VS. [4.7 (70)](https://www.capterra.com/p/66949/Collect/reviews/) Starting Price $1 Per Feature Starting Price $149 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.9 (13) Ease Of Use 4.6 (21) Value For Money 4.9 (12) Value For Money 4.8 (16) Customer Service 5.0 (12) Customer Service 4.8 (16) ## Paydoff alternatives Highest Rated [4.9 (35)](https://www.capterra.com/p/254642/HES-LoanBox/reviews/) Starting price $75000.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.9 (12)](https://www.capterra.com/p/10006764/Dash-Billing/reviews/) Starting price $100.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [DebtView](https://www.capterra.com/p/140575/DebtView/) [4.4 (21)](https://www.capterra.com/p/140575/DebtView/reviews/) Starting price $125.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/140575/DebtView/) [Gaviti](https://www.capterra.com/p/169544/Gaviti/) [4.5 (91)](https://www.capterra.com/p/169544/Gaviti/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/169544/Gaviti/) [View all alternatives](https://www.capterra.com/p/211713/Paydit/alternatives/) ## FAQs about Paydoff Overview ### Which roles and teams benefit most from Paydoff? Paydoff is most used by executives, operations leaders, and administrative teams that manage payments, collections, and internal workflows. Presidents, CEOs, COOs, and vice presidents use it to improve financial oversight, while operations directors, managers, and IT administrators rely on it to streamline payment processing, account management, and day-to-day coordination. Answer based on 13 reviews Overview ### What company size and industries is Paydoff built for? Paydoff is built for small businesses in financial services, with 92% of reviewers from small companies and 77% from financial services. It also serves lenders, businesses, governments, and agencies, with additional use in accounting and banking at 8% each, primarily for debt collection. Answer based on 13 reviews Features and Usability ### What are the key features of Paydoff? Paydoff includes payment collection features such as electronic payments, credit card processing, multiple payment options, partial payments, and payment plans. It also offers collections and communications tools like auto-dialer, automated notices, reminders, multi-channel communication, and self service portal, plus reporting, compliance management, and third-party integrations. Integrations ### Which third-party tools and platforms does Paydoff integrate with? Paydoff integrates with CasetrackerLaw, the third-party platform mentioned in reviewer feedback. The available data shows this integration for report uploads and case-related workflows, making CasetrackerLaw the only confirmed connected tool listed for Paydoff. Answer based on 1 reviews Getting Started and Support ### What training and onboarding options does Paydoff offer? Paydoff provides in person training, live online sessions, documentation, and videos to help teams get started. In person and live online formats support guided instruction, while documentation and videos offer self-paced reference materials and walkthroughs for learning product features and setup steps. Getting Started and Support ### What customer support options does Paydoff offer? Paydoff provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, and Chat. These channels give users multiple ways to seek help and find answers, with support experience shaped by the specific issue and the channel chosen. ## Features AI summary Based on 270 Debt Collection reviews Capterra reviewers highlight these as the features buyers value most when choosing debt collection software: - **Reminders** (**85%** of reviewers rated this feature as critical) - **Accounting Integration** (**63%**) - **Electronic Payments** (**60%**) Paydoff supports **Reminders** and **Electronic Payments**, helping teams follow up with debtors consistently and accept payments through convenient digital methods. However, it does not include **Accounting Integration**. Instead, it offers other important features that reviewers also rate highly, including **Payment Collection** (**59%**), **Multiple User Accounts** (**52%**), and **API** (**51%**). These features can help businesses manage collections across team members, connect the platform with other systems, and process incoming payments more efficiently, allowing teams to keep recovery work organized and maintain better control over cash flow. Electronic Payments 5.0 (6) 100.00% of 6 reviewers that rated this feature as important or highly important Electronically collect payments for goods or services Payment Collection 5.0 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Tracking, managing, and initiating the transfer of funds for overdue customer payments Multiple User Accounts 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service API 3.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Application programming interface that allows for integration with other systems/databases Compliance Management 5.0 (5) 80.00% of 5 reviewers that rated this feature as important or highly important Track and manage adherence to policies for any service, product, process, or supplier Automated Notices 5.0 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Send automated reminders and notices to clients on overdue payments Paydoff 34 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - API: Application programming interface that allows for integration with other systems/databases - Auto-Dialer: System that automatically dials calls - Automated Notices: Send automated reminders and notices to clients on overdue payments - Client Management: Manage contact details and communication with clients - Collection Agencies: For third-party collection agencies - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Contact Management: Manage, organize, and store contact information - Credit Card Processing: Accept and process credit card transactions - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Electronic Payments: Electronically collect payments for goods or services - Email Templates: Pre-made examples and templates for emails - Historical Reporting: Information, data and reports that are being tracked over time - In-House Collections: For first-party debt collectors - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multiple Payment Options: Process payments via multiple modes directly through the application - Multiple User Accounts: Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service - Partial Payments: Allow customers to make a partial payment on an invoice and track remaining debt - Payment Collection: Tracking, managing, and initiating the transfer of funds for overdue customer payments - Payment Plans: Manage plans with a set payment schedule that help customers pay outstanding debt - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transaction Management: Manage, record and track all business exchanges in form of money and its related interactions in the system - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks --- Features 4.7 (13) 4.7 Based on 13 reviews ## Pricing Value for money 4.9 (12) Basic $1.00 Per Feature, Value for money 4.9 (12) 4.9 Based on 12 reviews ## Support, customer service and training options Customer Service 5.0 (12) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (12) 5.0 Based on 12 reviews ## User reviews Overall rating 4.8 Based on 13 reviews Filter by rating 5(10) 4(3) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent HV Hillary V. CEO and COO Law Practice ### "Makes collections easy for consumers and creditors" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 25, 2024 From the sales experience to operations, the knowledge and responsiveness of the representatives was excellent. Proactive electronic communication and use of an interactive payment negotiation portal was new to us. The Paydit representatives took the time to patiently educated us and provide all the information we needed. The results are exciting to watch and it is clear the product will pay for itself. Pros The strategies for when and which Email templates to send have proven to be effective in terms of the percentage of Emails that are actually opened by consumers and the level of response. Consumers' activity can be tracked from receipt of Email through access to and activity on the portal. The reports and analytics are insightful and easy to access. The ability to draft our own templates and make certain modifications to the site, along with the flexibility to set client specific payment parameters on was critical. We also like the ability to develop our own manual campaigns. Consumers can set up a payment arrangement that suits their needs without ever having to talk to a collection agent. On top of all that, the product is reasonably priced. Cons It can be difficult to view templates in a holistic manner with the data populated. In ability to track the results of manual campaigns separately from the overall results. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ND Natalie D. Manager Admin Financial Services ### "Pleasantly Surprised " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 11, 2024 Honestly, I've been pleasantly surprised. I was fairly skeptical that it would work to bring in as much as a live agent on a consistent basis but I stand corrected. It has been a good steady stream of payments equal to one of the agents and without the overhead. Customers seems to appreciate it (basically appreciate not having to talk to someone and being able to take care of business at odd hours) and amazingly it has even driven some inbound traffic to the call centers. If you do not have a system to easily take online payments and negotiate with your customers, Paydit makes it very easy to implement and manage. Pros Paydit has created another path for customers to make payments 24/7 on their own schedule. It has been easy for customers to adopt and use. Cons We had some initial challenges with the integration. The handling for some of the payments did not meet our internal requirements but the team worked with us closely to make the system modifications needed to bring the process in line with our internal compliance processes. It took a bit longer than we would have hoped but it's been a completely smooth process since going live. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JR Jamie R. Manager Financial Services ### "Amazing Platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 26, 2024 I love how easy the platform is to use for both our company and the consumers. Also how helpful and knowledgeable the support staff is. Pros So many consumers today do not want to speak on the phone. Paydit gives them the ability to view their account and negotiate payments without having to speak to an agent. Paydit has helped us reach these consumers that otherwise would not answer a phone call. Cons I wish there was a way to export reports from Paydit to allow us to use the data strategically. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CW Christopher W. COO Financial Services ### "Great Service and Support" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 January 11, 2024 Pros Ease of use and customer service is amazing Cons Cannot integrate into third party software Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CM Cliff M. President Financial Services ### "Great product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 28, 2023 It has been a great experience. We have generated money on old accounts that haven't been touched in years and or consumers that would never answer a phone call or letter. Pros It sends thousands of messages and automates all of the correspondence. Their support has been excellent also. Cons initially it was difficult to create the campaigns but since i started they have created templates that make transmission of the data much easier. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Dominic Q. Operations Manager Financial Services ### "Great Automated Collections Solution" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 28, 2023 Pros Easily customizable automated collections solution which utilizes multiple communication channels to maximize collections rates. Cons Initially there were some limitations with customizing certain features, however, these have since been resolved. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AC amy C. Vice President Financial Services ### "Amazing Support Team and Platform for Collections" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 28, 2023 Wonderful, it was very refreshing to work with a support staff that was so invested in their product. This has been a very profitable platform for are company and Paydit is always evolving. Pros Paydit has allowed us the make contact with more consumers, Alot of consumer today do not want to speak to a live person this Platform gives them the ability to negotiate the terms of repayment without speaking to a live representative. The support staff is incredible they are always available to answer any questions and help out. Cons I would like to be able to export the data from the platform to an excel spreadsheet so we could manage it easier and if a customer needs to change a date of a payment they are unable to do so on the platform. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SH Skip H. President Financial Services ### "Pay Dit review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 December 26, 2023 Pay Dit has been great to work with and I appreciate the support staff. We are now working on a custom application for another business that we operate. Pros The support staff has been out standing. The electronic payment system has been very helpful and profitable to our business. Cons Would like to have a quicker ROI. Would like to be able to see what is scheduled for the day. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GJ Greg J. President Accounting ### "Our silent collector" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 26, 2023 Overall, it is working great. The hardest part is finding and submitting accounts that collectors have stopped working. Pros Paydit works independetly, recovering accounts that were not being worked by telephone collectors. Cons So far, we are unable to use the No-Cost-to-Biller card processing. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CP Courtney P. Director of Administration & IT Financial Services ### "Great Product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 9, 2022 Pros the onboarding process was easy and its user friendly. Cons It would be easier to have an export to excel right from the website for certain data. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/211713/Paydit/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.