# Paydoff Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Paydoff the right Debt Collection solution for you? Explore 13 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/211713/Paydit/reviews --- Paydoff 4.8 (13) [View alternatives](https://www.capterra.com/p/211713/Paydit/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 24th, 2025 # Reviews of Paydoff Ease of use 4.9 Customer Service 5.0 ## Showing most helpful reviews Showing 1-13 of 13 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Dominic Q. Operations Manager Financial Services Used the software for: 1-2 years ### "Great Automated Collections Solution" December 28, 2023 5.0 Pros Easily customizable automated collections solution which utilizes multiple communication channels to maximize collections rates. Cons Initially there were some limitations with customizing certain features, however, these have since been resolved. Review Source HV Hillary V. CEO and COO Law Practice Used the software for: Less than 6 months ### "Makes collections easy for consumers and creditors" September 25, 2024 5.0 From the sales experience to operations, the knowledge and responsiveness of the representatives was excellent. Proactive electronic communication and use of an interactive payment negotiation portal was new to us. The Paydit representatives took the time to patiently educated us and provide all the information we needed. The results are exciting to watch and it is clear the product will pay for itself. Pros The strategies for when and which Email templates to send have proven to be effective in terms of the percentage of Emails that are actually opened by consumers and the level of response. Consumers' activity can be tracked from receipt of Email through access to and activity on the portal. The reports and analytics are insightful and easy to access. The ability to draft our own templates and make certain modifications to the site, along with the flexibility to set client specific payment parameters on was critical. We also like the ability to develop our own manual campaigns. Consumers can set up a payment arrangement that suits their needs without ever having to talk to a collection agent. On top of all that, the product is reasonably priced. Cons It can be difficult to view templates in a holistic manner with the data populated. In ability to track the results of manual campaigns separately from the overall results. Review Source ND Natalie D. Manager Admin Financial Services Used the software for: 6-12 months ### "Pleasantly Surprised " September 11, 2024 4.0 Honestly, I've been pleasantly surprised. I was fairly skeptical that it would work to bring in as much as a live agent on a consistent basis but I stand corrected. It has been a good steady stream of payments equal to one of the agents and without the overhead. Customers seems to appreciate it (basically appreciate not having to talk to someone and being able to take care of business at odd hours) and amazingly it has even driven some inbound traffic to the call centers. If you do not have a system to easily take online payments and negotiate with your customers, Paydit makes it very easy to implement and manage. Pros Paydit has created another path for customers to make payments 24/7 on their own schedule. It has been easy for customers to adopt and use. Cons We had some initial challenges with the integration. The handling for some of the payments did not meet our internal requirements but the team worked with us closely to make the system modifications needed to bring the process in line with our internal compliance processes. It took a bit longer than we would have hoped but it's been a completely smooth process since going live. Review Source JR Jamie R. Manager Financial Services Used the software for: Less than 6 months ### "Amazing Platform" June 26, 2024 5.0 I love how easy the platform is to use for both our company and the consumers. Also how helpful and knowledgeable the support staff is. Pros So many consumers today do not want to speak on the phone. Paydit gives them the ability to view their account and negotiate payments without having to speak to an agent. Paydit has helped us reach these consumers that otherwise would not answer a phone call. Cons I wish there was a way to export reports from Paydit to allow us to use the data strategically. Review Source JK John K. VP of Collections Ops. & Strategies Financial Services Used the software for: 2+ years ### "24/7/365 Automated Recovery" July 25, 2022 5.0 We have been a client of Paydit for over 6 years now and the product has and continues to grow tremendously. Paydit has allowed us to grow client and account base without the need to grow staff at the same pace. The volume that resolves monthly within the portal is equivalent to the recovery rate of about 10+ FTE. Pros When we first vetted different payment portals the main reason we decided to go with Paydit was the ease of integration with our SQL environment and the overall ability The portal has provided 24/7/365 repayment options for consumers without the need for a human agent and has the ability to perform full negotiations with a consumer via self serve. Cons When we started with the product over 6 years ago there were several items that did not meet functional needs for the collection industry and we spent the first year or two working with the team to develop alternative solutions however majority of those fixes have been built into the core platform and are no longer gaps. Review Source aC amy C. Vice President Financial Services Used the software for: 1-2 years ### "Amazing Support Team and Platform for Collections" December 28, 2023 5.0 Wonderful, it was very refreshing to work with a support staff that was so invested in their product. This has been a very profitable platform for are company and Paydit is always evolving. Pros Paydit has allowed us the make contact with more consumers, Alot of consumer today do not want to speak to a live person this Platform gives them the ability to negotiate the terms of repayment without speaking to a live representative. The support staff is incredible they are always available to answer any questions and help out. Cons I would like to be able to export the data from the platform to an excel spreadsheet so we could manage it easier and if a customer needs to change a date of a payment they are unable to do so on the platform. Review Source CM Cliff M. President Financial Services Used the software for: 6-12 months ### "Great product" December 28, 2023 5.0 It has been a great experience. We have generated money on old accounts that haven't been touched in years and or consumers that would never answer a phone call or letter. Pros It sends thousands of messages and automates all of the correspondence. Their support has been excellent also. Cons initially it was difficult to create the campaigns but since i started they have created templates that make transmission of the data much easier. Review Source SH Skip H. President Financial Services Used the software for: Less than 6 months ### "Pay Dit review" December 26, 2023 5.0 Pay Dit has been great to work with and I appreciate the support staff. We are now working on a custom application for another business that we operate. Pros The support staff has been out standing. The electronic payment system has been very helpful and profitable to our business. Cons Would like to have a quicker ROI. Would like to be able to see what is scheduled for the day. Review Source MM Matt M. Director Of Operations Financial Services Used the software for: 2+ years ### "Great Product & Great Team!" August 30, 2021 5.0 Paydit has allowed us the ability to reach more consumers each month. It offers the consumers the ability to setup arrangements that work for both them & our clients. Being able to offer multiple payment options through different channels of communication has improved our collections & our overall consumer experience. \[SENSITIVE CONTENT\] & the team at Paydit have been an absolute pleasure to work with. Pros Paydit allows us the ability to offer an additional channel of interaction with consumers. Many consumers today appreciate the ability to setup their own arrangements, on their own time & Paydit makes this possible. Cons The ability to differentiate initial logins & repeat logins. The need to manually cancel arrangements when consumers want to alter a payment date or an amount. Review Source Response from Paydoff September 1, 2021 Hello Matt, Thank you for your time completing that review. We really appreciate your support! SS Scott S. CEO Banking Used the software for: 6-12 months ### "Great Resource for collections " July 25, 2022 4.0 Collects as much as 2 to 3 collectors at a fraction of the cost. Pros Lets borrowers take advantage of a completely automated collection process when the time is right for them. Cons Somedays not all SMS messages are sent due to "Paydit" limits Review Source GJ Greg J. President Accounting Used the software for: Less than 6 months ### "Our silent collector" December 26, 2023 5.0 Overall, it is working great. The hardest part is finding and submitting accounts that collectors have stopped working. Pros Paydit works independetly, recovering accounts that were not being worked by telephone collectors. Cons So far, we are unable to use the No-Cost-to-Biller card processing. Review Source CW Christopher W. COO Financial Services Used the software for: Less than 6 months ### "Great Service and Support" January 11, 2024 4.0 Pros Ease of use and customer service is amazing Cons Cannot integrate into third party software Review Source CP Courtney P. Director of Administration & IT Financial Services Used the software for: Less than 6 months ### "Great Product" August 9, 2022 5.0 Pros the onboarding process was easy and its user friendly. Cons It would be easier to have an export to excel right from the website for certain data. Review Source Similar Products Featured