--- title: "AgenTrak Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about AgenTrak Software - reviews, pricing plans, popular comparisons to other Employee Monitoring products and more." source_url: "https://www.capterra.com/p/211737/AgenTrak/" page_type: "product" language: "en" --- # AgenTrak Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) AgenTrak ## What is AgenTrak? AgenTrak is the leading employee Workforce Analytics & Monitoring solution that allows organisations to drive productivity across the workforce. We help organizations understand what their employees do, whether in office or at home. Our cloud-based monitoring platform collects and analyzes data real-time and historical and provides real insights to help organisations to be more productive and compliant. Our clients regularly see productivity improvements of over 30% by deploying AgenTrak. AgenTrak is also integrated with Genesys and Five9, where we provide Desktop Process Analytics (DPA) and Real Time Activity Monitoring (RTAM) functionality driving agent and campaign performance ## What is AgenTrak used for? [Employee Monitoring](https://www.capterra.com/employee-monitoring-software/) Top alternative Featured Overall rating Based on 12 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $11 Per Feature, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for AgenTrak?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://asterlogic.co.uk/&name=AgenTrak) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### AgenTrak 5.0 (12) VS. [4.6 (5,309)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting Price $11 Per Feature, Per Month Starting Price $29 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (12) Ease Of Use 4.7 (526) Value For Money 5.0 (10) Value For Money 4.5 (469) Customer Service 5.0 (12) Customer Service 4.6 (444) ## AgenTrak alternatives [4.8 (247)](https://www.capterra.com/p/142813/Insightful/reviews/) Starting price $8.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [DeskTime](https://www.capterra.com/p/168660/DeskTime/) [4.5 (526)](https://www.capterra.com/p/168660/DeskTime/reviews/) Starting price $7.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/168660/DeskTime/) Highest Rated [Clockify](https://www.capterra.com/p/169607/Clockify/) [4.8 (9,260)](https://www.capterra.com/p/169607/Clockify/reviews/) Starting price $4.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/169607/Clockify/) [WebWork Time Tracker](https://www.capterra.com/p/151338/WebWork-Time-Tracker/) [4.6 (627)](https://www.capterra.com/p/151338/WebWork-Time-Tracker/reviews/) Starting price $6.39 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/151338/WebWork-Time-Tracker/) [View all alternatives](https://www.capterra.com/p/211737/AgenTrak/alternatives/) ## FAQs about AgenTrak Overview ### Which roles and teams benefit most from AgenTrak? AgenTrak is most used by operations leaders, contact center managers, and sales-performance teams that need tighter visibility into service activity, agent productivity, and operational trends. IT and telecom specialists use it to support system oversight and reporting, while executives and founders rely on dashboards to guide performance and resource decisions. Answer based on 12 reviews Overview ### What company size and industries is AgenTrak built for? AgenTrak is built for midsize and enterprise organizations, with 42% of reviewers from midsize businesses and 33% from enterprises. It is used most in Outsourcing/Offshoring at 25%, followed by Information Services and Financial Services at 17% each, primarily for employee monitoring. Answer based on 12 reviews Features and Usability ### What are the key features of AgenTrak? AgenTrak offers employee activity monitoring, time tracking, and task/project tracking, along with attendance tracking, idle time monitoring, and location tracking. It also includes screen activity recording, keystroke recording, browsing history, alerts/notifications, access controls/permissions, real-time reporting, historical reporting, and third-party integrations. Integrations ### Which third-party tools and platforms does AgenTrak integrate with? AgenTrak connects natively to Five9 and Genesys Cloud CX. These two integrations cover major contact center platforms, giving AgenTrak compatibility with telephony and customer engagement workflows used in call operations. Getting Started and Support ### What training and onboarding options does AgenTrak offer? AgenTrak provides in person training, live online sessions, webinars, documentation, and videos. In person and live online formats support guided instruction, webinars offer scheduled group learning, and documentation and videos give users reference material for self-paced review and feature guidance. Getting Started and Support ### What customer support options does AgenTrak offer? AgenTrak provides email/help desk, a knowledge base, phone support, and chat. Support experience details are not available, so no claims can be made about response speed, helpfulness, or common frustrations. The listed channels give users multiple ways to seek assistance when needed. ## Features AI summary Based on 2,081 Employee Monitoring reviews Capterra data shows that buyers of employee monitoring software rank the following features as their top priorities: - **Time Tracking** (**52%** of reviewers rated this feature as critical) - **Employee Activity Monitoring** (**48%**) - **Timesheet Management** (**44%**) AgenTrak supports all three features reviewers value most: **Time Tracking**, **Employee Activity Monitoring**, and **Timesheet Management**. Together, these capabilities help businesses record work hours accurately, monitor employee activity more closely, and manage timesheets with less manual effort, allowing teams to improve oversight, payroll accuracy, and day-to-day productivity. Time Tracking 4.9 (8) 50.00% of 8 reviewers that rated this feature as important or highly important Measure and track time including hours worked and paid time off (PTO) Employee Activity Monitoring 4.9 (7) 71.43% of 7 reviewers that rated this feature as important or highly important Monitor and track what your employees are doing Idle Time Monitoring 4.9 (7) 57.14% of 7 reviewers that rated this feature as important or highly important Track and report on times with no activity Productivity Analysis 4.6 (9) 44.44% of 9 reviewers that rated this feature as important or highly important Statistical data that helps identify improvement areas, delays or interruptions, and output of an employee Screen Activity Recording 4.9 (8) 75.00% of 8 reviewers that rated this feature as important or highly important Capture what is happening on a computer screen Alerts/Notifications 4.9 (10) 60.00% of 10 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges AgenTrak 29 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Attendance Tracking: Track the attendance of specific individuals or groups - Behavior Tracking: Track visitors'/audience's responses across web pages and other optimized content - Browsing History: See what internet pages were visited by users - Email Alerts: Receive and/or send email notifications for urgent updates, requests, or other information - Employee Activity Monitoring: Monitor and track what your employees are doing - Employee Database: Electronic storage of staff/employee contact information and job status in a centralized repository - Employee Email Monitoring: Oversee the use of email by employees and evaluate how productive they are with it - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Historical Reporting: Information, data and reports that are being tracked over time - Idle Time Monitoring: Track and report on times with no activity - Location Tracking: Identify the physical location of an individual, asset, device, etc. - Productivity Analysis: Statistical data that helps identify improvement areas, delays or interruptions, and output of an employee - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Remote Monitoring & Management: Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Screen Activity Recording: Capture what is happening on a computer screen - Task Management: Create, manage and track all task activities and progression - Task Progress Tracking: Track the status and progress of tasks - Task/Project Tracking: Track assignment and completion of tasks and progress/statuses on projects - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Time Tracking: Measure and track time including hours worked and paid time off (PTO) - Timesheet Management: Track the amount of time spent on a job or task --- Features 4.8 (12) 4.8 Based on 12 reviews ## Pricing Value for money 5.0 (10) Free Trial Basic $11.00 Per Feature,Per Month Value for money 5.0 (10) 5.0 Based on 10 reviews ## Integrations [ Five9](https://www.capterra.com/p/132405/Five9/)[ Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/) ## Support, customer service and training options Customer Service 5.0 (12) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (12) 5.0 Based on 12 reviews ## User reviews Overall rating 5.0 Based on 12 reviews Filter by rating 5(12) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent MW Michael W. Network and Telecom Specialist Chemicals ### "Network and Telecom Specialist " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 21, 2025 My overall experience with this company has been great. The service is always polite and the support always knows what they are talking about. Pros We love the location tracking and ease of the user interface. The customer support is amazing the respose has always been top notch. Cons I don't have anything negative to say about Agentrak. I have never had an issue with the SLA's. The response and support are amazing. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JD John D. Co - Founder Information Services ### "Great product and great technical support " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 10, 2025 We enjoy using the product, other managers enjoy additional reporting functions and if there is any issues then the technical team are great. Pros Great product and great support, we have been using it for over two years. Gives us an additional support function for training on top of other features. Cons Nothing. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. DM Daniel M. Head of Operations Outsourcing/Offshoring ### "Great Product and Outstanding support team" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 23, 2021 Faultless from implementation to support Pros The ability to track advisors productivity while working from home Cons The fact that as a business we only went with a lower number of licenses, whereas i believe a full business role out would give us greater benefits Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. PR Pat R. Sales & Operations Director Outsourcing/Offshoring ### "AgenTrak Dynamics" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 25, 2021 The overall experience was excellent and the team at AgenTrak were a pleasure to work with and nothing has been too much trouble. Pros The purchasing and implementation programmes were completed efficiently and on time with no hiccups which as the decision maker made internal discussions very easy. The system has delivered everything I was promised it would. Cons I think the system has all the requirements a business needs to monitor its staff and ensure productivity KPI's are achieved. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MV Marco V. CTO Information Services ### "20% increase in productivity" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 25, 2021 very positive Pros Ease of implementation and straight forward. Cons Additional reporting would be nice but then again - they do allow you to access all the data via an api... Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. VJ Victoria J. Senior Client Operations Manager Telecommunications ### "AgenTrak new user" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 22, 2021 Since installing the software, we have seen an increase in productivity and a reduction in prohibited, personal use during working hours. We now have the opportunity to live coach our WFH agents and are able to hear both sides of the conversation and view their screen. This is supporting training by showing live calls from experienced users to the training teams. AgenTrak have gone above and beyond to support us by joining our daily project calls, asking for feedback for their development team and responding to queries via emails within minutes. nothing has been to much trouble for them, this is refreshing given previous experiences of other software providers (once its sold to you, they're no longer supportive!) Pros Really simple to set up, install the programme to the users machine and they appear on AgenTrak to process. Creating new teams, Managers, adding users is very quick and easy. Being able to set and change the perimeters for alerts is fantastic for flexibility and to be able to bespoke the software to your own business models. The 360 live view of desktop allows microphone, webcam, dual screen view (these are all customisable and can be turned off if you'd prefer). The dashboard is very simple to view/use. Cons For our business, we would prefer some reference boxes per user to be able to add unique identifiers per user so we can cross reference the data exported via the API with inhouse reporting. this has been suggested to the team and it is currently being discussed within their development team. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. PO Paul O. Business Intelligence Developer Outsourcing/Offshoring ### "A lot of power in simplicity" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 October 22, 2021 Very positive. The team are engaged and motivated. They attended our endless meetings about the progress of implementing this and provided immediate solutions or took it away and had a solution within days. Nothing was ever an issue Pros The API. I am a BI developer and working with this API was very easy. Feedback was taken and dealt with very quickly. Cons None at the moment. they fixed everything i didnt like or needed them to fix. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. GR gazanfer R. IT Infrastructure Engineer Financial Services ### "Great Software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 22, 2021 has been great. staff were friendly and always ready to help. Pros Ability to keep track of users and minimise downtime. Cons Just the need to add an extra file for machines not on the sigma domain. not able to pickup azure network. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. FC Fiona C. Contact Centre Manager Telecommunications ### "Staff Productivity" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 22, 2021 Our experience with AgenTrak has been very positive one and we have and will continue to recommend this product. AgenTrak provides another level of information to managers to allow them to effectively manage their staff in a remote working environment. The service provided has been excellent and the team have went out their way to make any adaptations we have asked for. Pros System is very user friendly, easy to set up and remove staff. Data allows us to identify staff with low productivity and ensures we direct our support timeously and the ability to set productivity alerts supports the managers in day to day management of staff in a remote working environment. Cons In the initial stages we found the reporting functionality did not meet our needs but once we discussed our needs, the changes were implemented in a very timeously manner. Reasons for choosing AgenTrak n/a Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. DM Denon M. Head of Operations Financial Services ### "revolutionising your business" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 22, 2021 Amazing. Pros It's extremely user friendly, allowing for a full 360 view on how your staff, a invaluable tool for any business. It will/can increase the productivity of any organisation by a significant proportion. Cons The reporting is in a real time view, however the ability to export data into a raw format isn't readily availible to the average user and would require API connections to extract this data. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor February 24, 2022 Hi Denon, Thank you for your 5 Star review, we really appreciate it. We have now added the 'Export to CSV' option on every report, to make data export easy for you. Thank you, Steve [View all Reviews](https://www.capterra.com/p/211737/AgenTrak/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.