# AgenTrak Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about AgenTrak Software - reviews, pricing plans, popular comparisons to other Employee Monitoring products and more.

Source: https://www.capterra.com/p/211737/AgenTrak

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# 

 AgenTrak Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

AgenTrak

## What is AgenTrak?

AgenTrak is the leading employee Workforce Analytics & Monitoring solution that allows organisations to drive productivity across the workforce. We help organizations understand what their employees do, whether in office or at home. Our cloud-based monitoring platform collects and analyzes data real-time and historical and provides real insights to help organisations to be more productive and compliant. Our clients regularly see productivity improvements of over 30% by deploying AgenTrak

## What is AgenTrak used for?

[Employee Monitoring](https://www.capterra.com/employee-monitoring-software/)

Top alternative

Featured

Overall rating

Based on 12 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

$11

Per Feature, Per Month

Free trial  
available

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## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### AgenTrak

5.0 (12)

VS.

[4.6 (5,044)](https://www.capterra.com/p/153140/Connecteam/reviews/)

Starting Price

$11

Per Feature, Per Month

Starting Price

$29

Flat Rate, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

5.0 (12)

Ease Of Use

4.7 (526)

Value For Money

5.0 (10)

Value For Money

4.5 (469)

Customer Service

5.0 (12)

Customer Service

4.6 (444)

## AgenTrak alternatives

[4.6 (420)](https://www.capterra.com/p/151338/WebWork-Time-Tracker/reviews/)

Starting price

$6.39

Per User, Per Month

[4.8 (137)](https://www.capterra.com/p/172028/Employee-Monitoring-Software-and-Time-Tracking-Solution/reviews/)

Starting price

$6.99

Per User, Per Month

Highest Rated

[4.8 (156)](https://www.capterra.com/p/142813/Workpuls/reviews/)

Starting price

$6.40

Per User, Per Month

[4.7 (116)](https://www.capterra.com/p/94390/BrowseReporter/reviews/)

Starting price

$6.00

Per User, Per Month

[View all alternatives](https://www.capterra.com/p/211737/AgenTrak/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Alerts/Notifications

4.9 (10)

60.00% of 10 reviewers that rated this feature as important or highly important

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Productivity Analysis

4.6 (9)

44.44% of 9 reviewers that rated this feature as important or highly important

Statistical data that helps identify improvement areas, delays or interruptions, and output of an employee

Browsing History

4.9 (8)

50.00% of 8 reviewers that rated this feature as important or highly important

See what internet pages were visited by users

Screen Activity Recording

4.9 (8)

75.00% of 8 reviewers that rated this feature as important or highly important

Capture what is happening on a computer screen

Time Tracking

4.9 (8)

50.00% of 8 reviewers that rated this feature as important or highly important

Measure and track time including hours worked and paid time off (PTO)

Employee Activity Monitoring

4.9 (7)

71.43% of 7 reviewers that rated this feature as important or highly important

Monitor and track what your employees are doing

AgenTrak 29 features

Define levels of authorization for access to specific files or systems

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Track the attendance of specific individuals or groups

Track visitors'/audience's responses across web pages and other optimized content

See what internet pages were visited by users

Receive and/or send email notifications for urgent updates, requests, or other information

Monitor and track what your employees are doing

Electronic storage of staff/employee contact information and job status in a centralized repository

Oversee the use of email by employees and evaluate how productive they are with it

Track employee schedules, availability, and performance across projects and tasks

Information, data and reports that are being tracked over time

Track and report on times with no activity

Identify the physical location of an individual, asset, device, etc.

Statistical data that helps identify improvement areas, delays or interruptions, and output of an employee

Receive data and information in real time

Notifications that are delivered to users as soon as an event occurs

Active reporting of data and metrics

Access work applications remotely, for when working away from the office and/or traveling

Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Capture what is happening on a computer screen

Create, manage and track all task activities and progression

Track the status and progress of tasks

Track assignment and completion of tasks and progress/statuses on projects

Set up connections to third-party platforms to improve business processes

Measure and track time including hours worked and paid time off (PTO)

Track the amount of time spent on a job or task

Features

4.8 (12)

4.8

Based on 12 reviews

## Pricing

Value for money

5.0 (10)

Free Trial

Basic

$11.00

Per Feature,Per Month

Value for money

5.0 (10)

5.0

Based on 10 reviews

## Integrations

[

Five9](https://www.capterra.com/p/132405/Five9/)[

Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/)

## Support, customer service and training options

Customer Service

5.0 (12)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

5.0 (12)

5.0

Based on 12 reviews

## User reviews

Overall rating

5.0

Based on 12 reviews

Filter by rating

5(12)

4(0)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

MW

Michael W.

Network and Telecom Specialist

Chemicals

### "Network and Telecom Specialist "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 21, 2025

My overall experience with this company has been great. The service is always polite and the support always knows what they are talking about.

Pros

We love the location tracking and ease of the user interface. The customer support is amazing the respose has always been top notch.

Cons

I don't have anything negative to say about Agentrak. I have never had an issue with the SLA's. The response and support are amazing.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

JD

John D.

Co - Founder

Information Services

### "Great product and great technical support "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 10, 2025

We enjoy using the product, other managers enjoy additional reporting functions and if there is any issues then the technical team are great.

Pros

Great product and great support, we have been using it for over two years. Gives us an additional support function for training on top of other features.

Cons

Nothing.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

DM

Daniel M.

Head of Operations

Outsourcing/Offshoring

### "Great Product and Outstanding support team"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

November 23, 2021

Faultless from implementation to support

Pros

The ability to track advisors productivity while working from home

Cons

The fact that as a business we only went with a lower number of licenses, whereas i believe a full business role out would give us greater benefits

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

PR

Pat R.

Sales & Operations Director

Outsourcing/Offshoring

### "AgenTrak Dynamics"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 25, 2021

The overall experience was excellent and the team at AgenTrak were a pleasure to work with and nothing has been too much trouble.

Pros

The purchasing and implementation programmes were completed efficiently and on time with no hiccups which as the decision maker made internal discussions very easy. The system has delivered everything I was promised it would.

Cons

I think the system has all the requirements a business needs to monitor its staff and ensure productivity KPI's are achieved.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

MV

Marco v.

CTO

Information Services

### "20% increase in productivity"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 25, 2021

very positive

Pros

Ease of implementation and straight forward.

Cons

Additional reporting would be nice but then again - they do allow you to access all the data via an api...

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

VJ

Victoria J.

Senior Client Operations Manager

Telecommunications

### "AgenTrak new user"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 22, 2021

Since installing the software, we have seen an increase in productivity and a reduction in prohibited, personal use during working hours. We now have the opportunity to live coach our WFH agents and are able to hear both sides of the conversation and view their screen. This is supporting training by showing live calls from experienced users to the training teams. AgenTrak have gone above and beyond to support us by joining our daily project calls, asking for feedback for their development team and responding to queries via emails within minutes. nothing has been to much trouble for them, this is refreshing given previous experiences of other software providers (once its sold to you, they're no longer supportive!)

Pros

Really simple to set up, install the programme to the users machine and they appear on AgenTrak to process. Creating new teams, Managers, adding users is very quick and easy. Being able to set and change the perimeters for alerts is fantastic for flexibility and to be able to bespoke the software to your own business models. The 360 live view of desktop allows microphone, webcam, dual screen view (these are all customisable and can be turned off if you'd prefer). The dashboard is very simple to view/use.

Cons

For our business, we would prefer some reference boxes per user to be able to add unique identifiers per user so we can cross reference the data exported via the API with inhouse reporting. this has been suggested to the team and it is currently being discussed within their development team.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

PO

Paul O.

Business Intelligence Developer

Outsourcing/Offshoring

### "A lot of power in simplicity"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

October 22, 2021

Very positive. The team are engaged and motivated. They attended our endless meetings about the progress of implementing this and provided immediate solutions or took it away and had a solution within days. Nothing was ever an issue

Pros

The API. I am a BI developer and working with this API was very easy. Feedback was taken and dealt with very quickly.

Cons

None at the moment. they fixed everything i didnt like or needed them to fix.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

GR

gazanfer R.

IT Infrastructure Engineer

Financial Services

### "Great Software"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 22, 2021

has been great. staff were friendly and always ready to help.

Pros

Ability to keep track of users and minimise downtime.

Cons

Just the need to add an extra file for machines not on the sigma domain. not able to pickup azure network.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

FC

Fiona C.

Contact Centre Manager

Telecommunications

### "Staff Productivity"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 22, 2021

Our experience with AgenTrak has been very positive one and we have and will continue to recommend this product. AgenTrak provides another level of information to managers to allow them to effectively manage their staff in a remote working environment. The service provided has been excellent and the team have went out their way to make any adaptations we have asked for.

Pros

System is very user friendly, easy to set up and remove staff. Data allows us to identify staff with low productivity and ensures we direct our support timeously and the ability to set productivity alerts supports the managers in day to day management of staff in a remote working environment.

Cons

In the initial stages we found the reporting functionality did not meet our needs but once we discussed our needs, the changes were implemented in a very timeously manner.

Reasons for choosing AgenTrak

n/a

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

DM

Denon M.

Head of Operations

Financial Services

### "revolutionising your business"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 22, 2021

Amazing.

Pros

It's extremely user friendly, allowing for a full 360 view on how your staff, a invaluable tool for any business. It will/can increase the productivity of any organisation by a significant proportion.

Cons

The reporting is in a real time view, however the ability to export data into a raw format isn't readily availible to the average user and would require API connections to extract this data.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

February 24, 2022

Hi Denon, Thank you for your 5 Star review, we really appreciate it. We have now added the 'Export to CSV' option on every report, to make data export easy for you. Thank you, Steve

[View all Reviews](https://www.capterra.com/p/211737/AgenTrak/reviews/)

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