# SAM Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about SAM Software - reviews, pricing plans, popular comparisons to other Auto Repair products and more. Source: https://www.capterra.com/p/211766/SAM --- # SAM Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) SAM ## What is SAM? Workshop management doesn’t need to mean spending hours in front of the computer or doing paperwork. At SAM, our job is to make your job easier so you’re getting more time to do what you want and you’re not stuck behind a desk. Speak to our team to get more info on the best package for your business. Integrations available for Xero, MYOB, NZTA, Repco, NAPA and more. ## What is SAM used for? [Auto Repair](https://www.capterra.com/auto-repair-software/) Top alternative Featured Overall rating Based on 30 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% Starting price NZ$85 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for SAM?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://auxosoftware.com/&name=SAM) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### SAM 4.5 (30) VS. [4.8 (742)](https://www.capterra.com/p/216500/Autoleap/reviews/) Starting Price NZ$85 Per User, Per Month Starting Price $199 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (30) Ease Of Use 4.7 (742) Value For Money 4.5 (28) Value For Money 4.7 (687) Customer Service 4.6 (29) Customer Service 4.9 (712) ## SAM alternatives [4.2 (261)](https://www.capterra.com/p/61551/NAPA-TRACS/reviews/) Starting price $109.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 81% of reviewers rated it above 4 stars [4.8 (163)](https://www.capterra.com/p/153469/Shop-Ware/reviews/) Starting price $249.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.4 (89)](https://www.capterra.com/p/121909/Shop-Boss-Pro/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.6 (638)](https://www.capterra.com/p/201737/ARI/reviews/) Starting price $39.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/211766/SAM/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Billing & Invoicing 5.0 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers Point of Sale (POS) 4.3 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Accept and process customer payments for products or services using hardware and software Quotes/Estimates 4.7 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Generate quotes or estimates for customers Employee Scheduling 4.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Assign working shifts or tasks to employees based on their availability Inventory Management 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Track and manage inventory levels to maintain proper supply Labor Rates 4.5 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Track, manage, and standardize customer rates for services performed by technicians SAM 31 features Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Manage various aspects of appointments including booking, rescheduling, canceling Schedule appointments via a calendar Create, manage, and send invoices or bills to customers Manage and track all internal and external communication conducted via calls, email, text, or chat Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. Access previous interactions or concerns to maintain customer relationships Import and export data to and from software applications Assign working shifts or tasks to employees based on their availability Estimate expected cost based on various factors before a project begins Track and manage inventory levels to maintain proper supply Track and visualize the status of an ongoing job and the time spent on tasks or projects Report on the allocation and distribution of labor costs across projects Track, manage, and standardize customer rates for services performed by technicians Schedule predetermined or ad hoc maintenance services and labor requests Manage and track customer orders for goods, investments, or any other purchases Accept and process customer payments for products or services using hardware and software Reporting on how each user, task or process has advanced since its initiation Create, send, and track purchase orders and their statuses Generate quotes or estimates for customers Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Track work performed and resources used for past customers, sites, or assets Set up connections to third-party platforms to improve business processes Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Search by a unique Vehicle Identification Number (VIN) to reveal a vehicle's features, specifications and history Creating, assign, and track jobs and/or tasks for work orders Features 4.2 (30) 4.2 Based on 30 reviews ## Pricing Value for money 4.5 (28) Free Trial Basic NZ$85.00 Per User,Per Month Value for money 4.5 (28) 4.5 Based on 28 reviews ## Integrations [ Xero](https://www.capterra.com/p/120109/Xero/)[ Quicken](https://www.capterra.com/p/151854/Quicken/)[ MYOB Business](https://www.capterra.com/p/183867/MYOB-Business/) ## Support, customer service and training options Customer Service 4.6 (29) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (29) 4.6 Based on 29 reviews ## User reviews Overall rating 4.5 Based on 30 reviews Filter by rating 5(16) 4(14) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent CN Cherryl N. HR Business Supplies and Equipment ### "Best tool for business management " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 March 17, 2025 The app has been useful in my workshop management like managing customers invoices stock management and financial manager. Pros Web HR demonstrates strong capabilities in payroll tax compliance, automating calculations and generating necessary forms also facilitate effectictive communication Cons Its a little complex to use under some features and expensive Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TH Tammy H. Managing Director Automotive ### "Great product for Automotive Workshop" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 7, 2021 SAM works well for us in our workshop. The support has been great if we are ever stuck on anything. The team behind SAM are always looking for ways to improve the system. We are glad we moved. Pros It's an easy to use system with great features and reports available. Our client database moved over from our previous software with no problems. Cons We found the time clocking function a little difficult when it came to jobs that were part of a "job kit". Alternatives considered [MechanicDesk](https://www.capterra.com/p/169669/MechanicDesk/) Reasons for choosing SAM My husband had used it in a previous workshop. It also integrated with XERO which is the accounting software we used. SAM came highly recommended by other workshops. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor September 7, 2021 Hi Tammy, Thank you for taking the time to give us a review. It's great to hear that find the system easy to use and are benefitting from the features, I will pass that feedback onto our product team. We know that timeclocking with job kits is not the easiest and are looking at ways to make it easier. Our supoprt team will be stoked to hear that your feedback. Thank you again and don't hesitate to contact me directly if needed. Many Thanks Raj - GM, SAM VM Virginia M. Office Manager Automotive ### "review of Synergy/SAM software for workshops" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 19, 2021 Pros good features for workshop specific work Cons cash book could be a bit easier to access Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor July 23, 2021 Hi Virginia Thank you for taking the time to give us a review. I'll pass on that feedback to our product team, they will be stoked as they do work on making it a great tool for the industry. Yes we know our cashbook need to be reviewed, this is something we are doing in our new web product to make it easier for users. Thank you again and don't hesitate to contact me directly if needed. Many Thanks Raj - GM, SAM RP Rhys P. Owner/Manager Automotive ### "..." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 24, 2021 Pros Easy to keep track of everything related to our business. Cons The odd glitch but not a major issue. SAM support helps sort it out. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 28, 2021 Hi Rhys, Thank you for taking the time to give us a review. It's great to hear you find it easy to use and benefits your business. Also nice to hear our support team is helpful. I wil pass your comments onto our respective teams as everyone likes getting possitive feedback. Thank you again and don't hesitate to contact me directly if needed. Many Thanks Raj - GM, SAM LD Lisa D. Business Manager Automotive ### "Simple SAM" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 January 20, 2021 Pros Once you understand how SAM works, it is very easy to use. Easy to get integrated with XERO which makes statements and invoicing very quick. The SI agents are wonderful to deal with especially when setting things up or spending time making sure you understand new features. Cons 2 of the biggest downfalls of SAM are that there is no app for phone use and the diary doesn't run individual techs, so you cant at a glance see who has space to fit jobs in, a real pain if you have a WOF inspector, a service tech and multiple techs doing repairs Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 20, 2021 Hi Lisa, Thank you for taking the time to review us and giving us some feedback. It's great to hear you find our product easy to use, I will pass that wonderful feedback onto our development team. We know there is an increasing need for being mobile which is why we have developed a new web product with a newly designed diary and the ability for technicians to timeclock from their phones. Don't hesitate to contact me directly if needed. Many Thanks Raj - GM, SAM SM Sue M. Director Mechanical or Industrial Engineering ### "Sam For Our Workshop" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 January 19, 2021 Sam has provided us with a workshop tool that has been easy for everyone to use. The best adaption for us has been the integration with Xero for an accounting package. We also find the reporting and follow ups for our customers very useful, we feel there are still more functions that we are yet to discover/use. Pros We have found Sam easy to use and love the integration with Xero. Our team find it efficient and and we have recently found the support team helpful for any queries that come up. Sending out help articles has been most helpful. Cons We would like to see a better help function, maybe a virtual one or something easily accessible. It would be great to have follow up to ensure we are using Sam to its potential. Reasons for choosing SAM We had used this in the past and felt it would be the easiest transition for our team. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 27, 2021 Hi Sue, Thank you for taking the time to review us and providing us with some feedback. I have passed on your postive feedback to the support team, it's made their day. And it is pleasing to know that your team finds SAM efficient. We are adding to our knowledge base to improve our help. As mentioned I will get one of our team to review how you are using the system and we can then arrange for some training to ensure you are utilsing the system fully. Don't hesitate to contact me if needed. Many Thanks Raj - GM, SAM DH Denae H. Director/Admin Transportation/Trucking/Railroad ### "SAM Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 18, 2021 Pros The ease of use, the steps to process something made sense. Recently the fact that it can integrate with Xero , and it is now cloud based, has made our admin side of the business so much easier. Cons It takes several steps to get to log in. Reasons for choosing SAM \[SENSITIVE CONTENT HIDDEN\] of Beta Computers was fantastic to deal with. Nothing was a problem Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 20, 2021 Hi Denae, Thank you for taking the time to review us. It's great to hear you find our program easy to use and that the flow makes sense. We know it takes a couple of steps to login, which is why in our new web product we have made logging in much easier. Don't hesitate to contact me directly if needed. Many Thanks Raj, GM, SAM MB Mel B. Director/Office Manager Automotive ### "Best thing we've done for our business" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 January 18, 2021 The installers were great at helping us get the hang of using SAM and when they thought we were up to speed we switched over to using SAM support. We do find that SAM support can be hard to get hold of sometimes, you can't get straight through to talk to someone anymore and this can be frustrating waiting for a phone call back. Although there are things that could be improved we would highly recommend this product to any automotive garage. Pros It has made our business more efficient. We are saving money as there are no longer parts and time being left off Job invoices. Time Clocking is a brilliant addition. Sending out WOF reminders is a lot easier with SAM and so is contacting our customers via email and text direct from the program. There are so many more great reasons to use SAM in your workshop we love it. Cons When we switched from MYOB to SAM the information wasn't all correct, it was a lot of back and forward between us and SAM and our business Mentor, who had an accounting background, we were using at the time. It did take a while to get things right but we got there and it was totally worth it. We would love to be able to use SAM in real time on our Cellphones it would make things even more efficient but they haven't got that available yet. Switched from [MYOB Business](https://www.capterra.com/p/183867/MYOB-Business/) Because SAM is specifically designed for workshops. Has a huge range of capabilities which make running a workshop so much easier. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 20, 2021 Hi Mel, Thank you for taking the time to provide such a comprehensive review. It's great to hear our product has helped your business. We know getting hold of the support team can be a bit difficult at times, especially at month end when its busy. Because of this we are investigating on how we can improve this. As discussed our new web product has the ability for technicians to timeclock off their phones. Don't hesitate to contact me directly if needed. Many Thanks Raj - GM, SAM DR Darrel R. Manager/Director Automotive ### "rsc" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 29, 2020 SAM support is great to deal with. They solve any issues in a timely fashion. Friendly helpful staff. Pros Easy of use. Logical progression for adding parts to an invoice. Cons A list of all the feature available. Demo videos of the features available would be useful to know what the programm is capable of. Reasons for choosing SAM SAM is a workshop based programme that integrates with some of our supplier's catalogues. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 16, 2021 Hi Darrel, Thank you for taking the time to review us. It's great to hear that you find SAM easy to use, I have passed that feedback onto our development team as they do work hard to make it flow well. I've also passed on your wonderful comments to the support team, that will make their day. Don't hesitate to contact me if needed. Thank you Raj - GM, SAM KD Kaye D. Workshop Administration Construction ### "Review of SAM & SAM Support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 20, 2020 Very good... Pros Very easy to use. Great to have accounting, vehicle records and stock levels in the same programme. Good that it ties into the office who use Xero only. Cons I am really struggling to try and attach documents into SAM - it is such a pain because of the Citrix connection and having to cut and paste, save etc. and I still cannot attach so am about to call SAM support again. It would be awesome if this was easier because it certainly is not at the moment. This is not a BEVA complaint - but a SAM programme complaint. Reasons for choosing SAM Easier and we knew other local companies who were using it and they said it was great. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 16, 2021 Hi Kaye, Thank you for taking the time to review us. It's great to hear that you find SAM easy to use and appreciate the benefits of an industry specific application. We do appreciate that attaching documents through Citrix is not easy, which is why we are investigating on ways to make that much easier so we can develop that into our new web product. Don't hesitate to reach out to me if needed. Many Thanks, Raj - GM, SAM [View all Reviews](https://www.capterra.com/p/211766/SAM/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [ARI vs SAM](https://www.capterra.com/compare/201737-211766/ARI-vs-SAM) [AutoLeap vs SAM](https://www.capterra.com/compare/211766-216500/SAM-vs-Autoleap)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)