--- title: "DoorLoop Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about DoorLoop Software - reviews, pricing plans, popular comparisons to other Property Management products and more." source_url: "https://www.capterra.com/p/211768/DoorLoop/" page_type: "product" language: "en" --- # DoorLoop Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) DoorLoop ## What is DoorLoop? DoorLoop is the AI-native property management platform for residential owners and managers who want to run a smarter, more scalable operation. Leasing, maintenance, accounting, communications, and resident experience — connected in one modern platform. DoorLoop's Operational Intelligence layer automates the repetitive work that keeps teams busy: rent reminders, maintenance routing, lease renewals, AI-powered inspections, and financial reporting. The result is a portfolio that scales without requiring you to scale your staff. With built-in trust accounting, owner portals, tenant screening, and real-time dashboards, DoorLoop gives property managers across the US and Canada a single source of truth for their business. #1 rated in customer support. Go live in days, not months. ## What is DoorLoop used for? [Property Management](https://www.capterra.com/rental-property-management-software/)[Real Estate Property Management](https://www.capterra.com/real-estate-property-management-software/)[Lease Management](https://www.capterra.com/lease-management-software/) Recognitions Shortlist Overall rating Based on 710 user reviews Reviews sentiment Positive 98% Neutral 1% Negative 1% Pros & cons Responsive and knowledgeable assistance Intuitive and user-friendly design Slow and cumbersome payment handling Starting price $69 Usage Based, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... - Property Management / 2026 - Real Estate Property Management / 2026 - HOA / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## DoorLoop alternatives Highest Rated [4.9 (527)](https://www.capterra.com/p/166893/Innago/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.5 (2,233)](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/reviews/) Starting price $62.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.6 (602)](https://www.capterra.com/p/135182/ResMan/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.6 (640)](https://www.capterra.com/p/2732/Rent-Manager/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/211768/DoorLoop/alternatives/) ## FAQs about DoorLoop Overview ### What problems does DoorLoop solve? DoorLoop solves scattered property data, spreadsheet-heavy bookkeeping, missed maintenance follow-ups, and slow rent and lease tracking by centralizing accounting, tenant portals, documents, and reporting. Property managers, landlords, HOA teams, and small real estate operators benefit most by staying organized, reducing manual admin work, and onboarding staff faster with responsive support. Answer based on 484 reviews Overview ### Which roles and teams benefit most from DoorLoop? DoorLoop is most used by property managers, landlords, brokers, and real estate operators who need to manage leases, tenants, maintenance, and rent collection in one system. Owners, executives, and finance or office teams benefit from portfolio oversight, reporting, accounting workflows, and smoother day-to-day property operations. Answer based on 705 reviews Talk to an expert ### More questions? Ask our experts Overview ### What company size and industries is DoorLoop built for? DoorLoop is built primarily for small real estate businesses, with 98% of reviewers from small companies and 79% in Real Estate. It serves property managers and owners handling residential, commercial, and HOA portfolios, with additional use in Commercial Real Estate at 5% and Accounting at 2%. Answer based on 705 reviews Features and Usability ### What are the key features of DoorLoop? DoorLoop includes core property management features like tenant portal access, online rent collection, lease tracking, and accounting. Reviewers also highlight maintenance requests and work orders, automated reminders for rent and renewals, plus mobile access. Differentiators include owner portals, customizable branding, and open API integrations for multi-property operations. Answer based on 325 reviews Pricing ### How much does it cost and what fees or limitations are included? DoorLoop starts at $69/month for the Starter plan for the first 20 units, with Pro at 149 and Premium at 209. Reviewers often call it affordable and say support is included, but some found pricing high for small portfolios and noted costs can rise as unit counts increase. Answer based on 53 reviews Integrations ### Which third-party tools and platforms does DoorLoop integrate with? DoorLoop integrates with more than 20 third-party tools, including Microsoft Excel, Zapier, Stripe, QuickBooks, QuickBooks Online, Adobe Acrobat Sign, Zillow Rental Manager, and TransUnion Collections Management. Official integrations also extend to Google Drive, Google Sheets, Mailchimp, Microsoft Outlook, and Docusign for document, email, and workflow support. Answer based on 74 reviews Getting Started and Support ### How easy is it to onboard and train a team on DoorLoop? DoorLoop offers live online training, webinars, videos, and documentation, which gives teams several ways to learn. Reviewers say individual landlords, small teams, and users familiar with QuickBooks often onboard quickly, while first-time property managers, admins handling accounting, and teams migrating from other systems usually need more time and guidance. Answer based on 106 reviews Getting Started and Support ### What customer support options does DoorLoop offer, and how do users rate the experience? DoorLoop offers email/help desk, FAQ/forum, a knowledge base, phone support, and chat. Users often describe support as fast, patient, and helpful during onboarding and troubleshooting, with strong training resources. Some report limited posted hours, difficulty reaching phone support or booking time quickly, and occasional inconsistent issue resolution. Answer based on 275 reviews Security ### How does DoorLoop handle data security and access control? DoorLoop uses customizable role-based access, limited-view settings for tenants and property managers, login codes sent to users’ phones, and secure online tenant payment handling that avoids storing personal card information. Reviewers also note easy cloud access across devices, but some want a simpler authentication method and an easier-to-access audit trail. Answer based on 52 reviews ## Who uses DoorLoop? Based on Capterra reviews from the past 3 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Responsive and knowledgeable assistance 94% positive reviews out of 250 Most reviewers describe customer support as highly responsive, patient, and helpful in resolving issues quickly. Savannah N. Accounting Team, 11 - 50 employees. "Every time I have reached out to a customer service rep for help, they are always timely, helpful, and have implemented some of my suggestions in their updates." Slow and cumbersome payment handling 43% negative reviews out of 60 Some reviewers find payment processing slow, confusing, and difficult to manage, especially with multiple transactions. Mollie R. Broker, 1 employee. "The 3 business day delay for receiving funds isn't ideal." Intuitive and user-friendly design 94% positive reviews out of 176 Most users report ease of use, with an intuitive interface and straightforward navigation simplifying daily tasks. Tasha W. Property Manager, 2 - 10 employees. "Doorloop is more simple and has tons of topics to help you with questions." Centralized and well-structured data 93% positive reviews out of 42 Most reviewers find organized information keeps everything accessible, streamlining workflows and improving overall efficiency. Mitchell M. General Manager, 2 - 10 employees. "The clean and organized interface allows for easy access to all the necessary tools, making our workflow significantly smoother." ## Features AI summary Based on 4,664 Property Management reviews Capterra reviewers highlight these as the features buyers value most when choosing Property Management software: - **Rent Tracking** (**65%** of reviewers rated this feature as critical) - **Reservations Management** (**63%**) - **Online Payments** (**57%**) DoorLoop supports **Rent Tracking** and **Online Payments**, giving property managers a clear way to monitor incoming rent and collect payments digitally. However, it does not include **Reservations Management**. Instead, it offers other important features that reviewers also rate highly, including **Accounting** (**54%**), **Tenant Portal** (**49%**), and **Transaction History** (**47%**). These features help businesses keep financial records organized, give tenants an easy place to manage account activity, and track past payments and charges, helping teams stay accurate and responsive in day-to-day property operations. Rent Tracking 4.8 (463) 81.86% of 463 reviewers that rated this feature as important or highly important DoorLoop gives you a streamlined way to monitor rent payments, automate reminders, and track payment history for multiple properties. Reviewers appreciate how it saves time, provides real-time updates, and makes it easy to identify delinquencies and communicate with tenants. Online Payments 4.7 (357) 73.11% of 357 reviewers that rated this feature as important or highly important It helps you collect rent efficiently, letting tenants pay online or set up autopay. Reviewers appreciate the convenience, reduced manual work, and real-time tracking, but some mention slow deposits, platform fees, and that not all tenants prefer or use online payments. Accounting 4.6 (450) 68.00% of 450 reviewers that rated this feature as important or highly important You get a flexible accounting system that tracks income, expenses, and reconciles with banks and QuickBooks. Some reviewers find it easy to use and helpful for organizing finances, though others note missing capabilities, occasional navigation issues, and desire for more automation. Tenant Portal 4.8 (436) 68.81% of 436 reviewers that rated this feature as important or highly important With this capability, you offer tenants a convenient hub for payments, maintenance requests, and communication. Users think it simplifies rent collection, centralizes conversations, and helps tenants track balances, though some mention adoption varies and setup can confuse a few tenants. Transaction History 4.7 (123) 74.80% of 123 reviewers that rated this feature as important or highly important Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period Financial Reporting 4.7 (240) 65.83% of 240 reviewers that rated this feature as important or highly important DoorLoop offers accessible financial reports by property, helping you track profitability and expenses. Reviewers indicate reports are easy to generate and useful for accountants, but some feel customization and multi-property display could be improved. DoorLoop 126 features ### All Features - 1099 Preparation: Generate, file and review 1099 tax forms for IRS (Internal Revenue Service) - Accounting: You get a flexible accounting system that tracks income, expenses, and reconciles with banks and QuickBooks. Some reviewers find it easy to use and helpful for organizing finances, though others note missing capabilities, occasional navigation issues, and desire for more automation. - Accounts Payable: Track money owed to a company's creditors/suppliers - Accounts Receivable: Track outstanding invoices and the money owed from clients - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Ad hoc Reporting: Generate one-off reports that meet information requirements - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Analytics: Tools for the systematic analysis of various types of data or statistics - API: Application programming interface that allows for integration with other systems/databases - Asset Lifecycle Management: Manage assets throughout their lifecycle to optimize profit - Background Screening: Researching and validating a person's criminal, educational, job or financial records - Bank Reconciliation: Compare and match accounting/financial records with corresponding bank statements - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Budgeting/Forecasting: Create budgets based on historical data and future projections - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Cash Flow Analysis: Calculates a company's working capital which is the amount of money a company has available to run its business - Cash Flow Management: Monitoring, analysis, and projection of the movement of cash into and out of a business over a specific period - Channel Management: Manage various distribution channels, build relations with channel partners, and track their performance - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Commercial Leases: For commercial leases - Commercial Properties: Designed to serve commercial properties - Commercial Property Management: Add, view, and edit details for commercial, corporate, or hospitality properties that are available for sale or rent - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Complaint Management: Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Credit Card Processing: Accept and process credit card transactions - Credit Check: Process to evaluate a person's creditworthiness and their ability to manage debt and make timely payments - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Capture and Transfer: Import, collect, and capture data from multiple sources - Data Import/Export: Import and export data to and from software applications - Data Visualization: Graphical representation of data - Digital Signature: Electronic signing method that validates the authenticity and integrity of a digital document - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Dynamic Pricing: Real-time price adjustment for a product or service to reflect changing market conditions, geolocation, customer behavior, etc. - Electronic Payments: Electronically collect payments for goods or services - Electronic Signature: Digitally sign online documents - Email Alerts: Receive and/or send email notifications for urgent updates, requests, or other information - Expense Tracking: Monitor and record expenses such as purchases or charges incurred - Faculty/Staff Management: Track and manage staff profiles, recruitment, schedules, productivity, career development and performance - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - File Storage: Store and access documents, forms, and photos in one centralized place - Financial Management: Plan, manage, and track the financial activities of an individual or organization - Financial Reporting: DoorLoop offers accessible financial reports by property, helping you track profitability and expenses. Reviewers indicate reports are easy to generate and useful for accountants, but some feel customization and multi-property display could be improved. - For Commercial Real Estate: For commercial properties such as office buildings, medical centers, malls, hotels, retail stores and other public buildings - For Mobile Homes: Primarily serving affordable houses such as fixed caravans, cabins, tents and trailers - For Property Managers: Used by property managers - For Residential: Specialized for organizations who focus on residential projects - General Ledger: Centralized accounting record which tracks all financial transactions - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Guest Tracking: Monitoring & logging of information related to guests' activities, preferences & interactions within hotels, resorts, or events - Inspection Management: Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards - Insurance Management: Involves selling of insurance solutions, managing policies, handling claims & assessing risk and coverage - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Late Fee Calculation: Allows the calculation of fees for late rent payments - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Lease Management: Manage and monitor rental payments, coordinate any tenant alterations, and handle lease amendments - Lease Origination: Process of creating and establishing a new lease agreement between a property owner and a tenant or borrower - Lease Tracking: Monitor the process of lease agreements - Listing Management: Create, edit, and monitor product or property details displayed on listing websites (i.e. agency websites, third party listing sites) - Maintenance Management: Manage, maintain and track the performance of assets and equipment - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Marketing Management: Plan, track, and evaluate marketing activities including promotions, customer outreach, and branding - Mobile Access: Access software remotely via mobile devices - Mobile App: Access the system via a mobile application - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Location: Manage and support multiple locations - Occupancy Management: Manage, track & record the usage and occupancy of physical spaces such as apartments, offices or meeting room - Online Payments: It helps you collect rent efficiently, letting tenants pay online or set up autopay. Reviewers appreciate the convenience, reduced manual work, and real-time tracking, but some mention slow deposits, platform fees, and that not all tenants prefer or use online payments. - Overdue Payments: Track payments that have not been paid by due date, leading to late fees, cash flow disruptions or penalties - Owner Portal: Portal for property owners to manage property listings, upload documents, track payments and generate reports - Payment Processing: Accept, record, and reconcile financial transactions - Portfolio Management: Overview of all programs that help compare initiatives, align projects with strategic goals and identify risk - Property Database: Centralized database to track details of properties (including lease, tenant, and owner information) - Property Management: Add, view, and edit details of all properties managed by an agency that are available for sale or rent - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Recurring Invoicing: Generate recurring invoices - Recurring/Subscription Billing: Automated process of charging customers at regular intervals for repeated access or use of a product or service - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Rent Collection: Collect payments from tenants via online or offline mode, create recurring schedules and send reminders - Rent Tracking: DoorLoop gives you a streamlined way to monitor rent payments, automate reminders, and track payment history for multiple properties. Reviewers appreciate how it saves time, provides real-time updates, and makes it easy to identify delinquencies and communicate with tenants. - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Residential Leases: For residential leases - Residential Properties: For residential properties - Retail Leases: For retail leases - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Service Request Management: Assign, track and manage customers' service requests such as service enquiry, feedback/complaints and more - Strategic Planning: At a high level, visualize a preferred outcome, define goals and identify specific steps to achieve them - Task Management: Create, manage and track all task activities and progression - Tax Management: Implementation of various strategies to manage tax obligations via planning and maintaining compliance - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Tenant Management: Managing renters, rent payments, maintenance workflows & documents. - Tenant Portal: With this capability, you offer tenants a convenient hub for payments, maintenance requests, and communication. Users think it simplifies rent collection, centralizes conversations, and helps tenants track balances, though some mention adoption varies and setup can confuse a few tenants. - Tenant Screening: Evaluate the criminal, financial, and employment history of tenants - Tenant Tracking: Handle activities like room booking, rent processing, lease agreement management, and client communication - Third-Party Integration: Addition of necessary external data, applications, tools, or features - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period - Transaction Management: Manage, record and track all business exchanges in form of money and its related interactions in the system - Transaction Monitoring: Monitor or audit historical and current transactions to analyze customer account activities - Trust Accounting: Manage bookkeeping for client trust accounts - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Utility Billing: Measure, collect and manage the billing for utility usage including water, electricity, gas, sewage and more - Vacancy Management: Keep track of vacant properties - Vendor Management: Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. - Violation Tracking: Identify and flag system, guidelines, or branding violations/suspicious behavior by users, customers, vendors, or partners. - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Web-based Deployment: SaaS, web-based, online deployment - Website Management: Built-in website builder or integration with third-party site - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.7 (710) 4.7 Based on 710 reviews ## Pricing Value for money 4.7 (685) [View pricing plan details](https://www.capterra.com/p/211768/DoorLoop/pricing/) Starter $69.00 Usage Based,Per Month It includes: - Online rent & fee payments - Tenant Portal - Maintenance management - Two-way communication - Accounting & reporting - Rental applications & screening - Lease management - CashPayments powered by Western Union - eSignature - CRM for tenants Pro $149.00 Flat Rate,Per Month It includes: - Tenant Portal - Tenant Screening - Tenant Announcements - Email, Chat, Phone, & Zoom Support - Accounting and Financials - Quickbooks Online Sync - 5 GB Per Unit Storage - Advertise Online - CRM for Prospects - Customizable Dashboards - Esignatures - Maintenance - Owner Portal - User Access Roles Premium $209.00 Flat Rate,Per Month It includes: - Tenant Portal - Free Incoming ACH Payments - Tenant Announcements - Tenant Screening - Accounting and Financials - Maintenance - Advertise Online - CRM for Prospects - Customizable Dashboards - Esignatures - Integrations and API Access - Owner Portal - User Access Roles - Website Portal Integration Value for money 4.7 (685) 4.7 Based on 685 reviews ## Integrations [ Google Docs](https://www.capterra.com/p/160756/Google-Docs/)[ Google Drive](https://www.capterra.com/p/161425/Drive/)[ Slack](https://www.capterra.com/p/135003/Slack/)[ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[ Asana](https://www.capterra.com/p/184581/Asana-PM/)[ Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/)[ OneDrive](https://www.capterra.com/p/161304/OneDrive/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (695) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (695) 4.8 Based on 695 reviews ## User reviews Overall rating 4.8 Based on 710 reviews Filter by rating 5(619) 4(78) 3(5) 2(4) 1(4) Mentioned topic Sorted by most recent TL Travis L. Senior Associate Real Estate ### "Thumbs up DoorLoop" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 12, 2026 I’ve had a great experience with DoorLoop and the customer service team is very quick to respond to my inquiries. Pros DoorLoop is a very user-friendly software and the customer service is bar none! The interface is easy to navigate. Cons Having a rent collection amount threshold. I realize it’s a control feature but it makes it difficult to onboard a tenant. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. KB Kerry B. Broker Real Estate ### "Very Good Cost Effective Package" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 August 11, 2026 We have been very please with this software and we like the fact that is is cost effective and scalable as we continue to grow. Pros A very cost effective PPM software program, relatively easy to use, great for lease management, payment processing, and rent collection . Owners very pleased with the owners portal and most of your tenants are very please with the tenants portal. Great maintenance tracking from initial request, through processing and completion. We have been very please with this software package. Cons The lack of person to person technical support since they have gone to mostly bot chat support. It is good but I miss talking to a support person instead of chatting with a bot. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. CM Cullen M. Owner Real Estate ### "Best Software Ever" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 3, 2026 Has been very professional from the start and I'm enjoying the service. Gives me peace of mind that the behind the scenes is all being handled correctly. Pros This is my first time managing property for other owners so I was looking for intuitive software that was easy for my tenants and owners to navigate. I also wanted something I could quickly understand and implement. DoorLoop provided all of those items for me. On top of that the AI based chat, product support is great. 99% of the time my questions are answered immediately and with step-by-step instructions. The 1% personal support is also spot on. Very happy overall! Cons I dont really have any at the moment. One feature I would like to have access to are the move in and move out inspection templates without having to upgrade beyond the premium subscription but its not a huge deal not having access currently. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor August 4, 2026 Thank you, Cullen! We built the platform to be intuitive from the start, so it's great to hear that's how your tenants and owners are finding it. Glad our AI chat support's been getting you answers immediately, and that our support team has been there for the rest. And knowing DoorLoop's given you peace of mind that the behind-the-scenes work is handled correctly means a lot to us. We really appreciate you sharing this, Cullen. Thanks for being a DoorLoop customer! CN Colette N. Office Manager Real Estate ### "Makes collection work less of a headache and I no longer dread the first of the month!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 24, 2026 Very positive. Any irregularities in processing or recording activity is so quickly addressed by Gary or a Looper. It is a complex system but the learning curve is quick and the terrific resources augment the transition. Pros I love the tenant transactions platform the best, it has greatly enhanced the collections process and has made the tenants more aware of the timing of their payments. I also like that it takes the thinking out of when to charge late fees, making sure each tenant has paid, etc. The overview page also helps manage by exception. And Gary (agentic customer service rep) is so potent. Cons I do not like not being able to generate invoices for work outside of rents, it makes the portal just a bit less comprehensive. I can set up vendors for payments but the transaction limit (amount and frequency( for payment processing is often prohibitive. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor July 29, 2026 Thank you, Colette! We're so glad the tenant transactions platform has taken the guesswork out of collections, made tenants more aware of payment timing, and helped you manage by exception instead of chasing every account. Glad Gary and our customer support team have been a big help, too. As for invoicing outside of rent and the vendor payment limits: both are already possible, you just need your account cleared for a higher transaction amount and frequency. That's a quick approval on our end. Fastest path: Open the chat bubble inside the platform and let support know you need a higher transaction amount and frequency approved. They can turn it around same day. Really appreciate the 10/10, Colette! Thanks for being a DoorLoop customer. MB Maggie B. Property Manager In Charge Real Estate ### "User Friendly-Worth the investment!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 24, 2026 Doorloop has been effective for our company. It is a great value for the money. The customer service and support have also been excellent—responsive, helpful, and always willing to assist when needed. Overall, I’ve had a very positive experience since we started using it in 2022 and would highly recommend it. Pros I’ve had a great experience using Doorloop. It’s easy to navigate, reliable, and makes managing day-to-day tasks (Applications-Reports-Leases-Rent payments) so simple and organized. Cons The only thing I have found some difficulty with is with the reports that are provided to the owners we manage for (P&L). Occasionally, it becomes difficult to remove a charge or a payment that should NOT go to the owner BUT to the management company. Alternatives considered [Rent Roll Pro](https://www.capterra.com/p/40313/Rent-Roll-Pro/) Reasons for choosing DoorLoop Seemed to work better for what we needed. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor July 29, 2026 Thank you, Maggie! We're glad DoorLoop has been reliable for your team since 2022 and has made day-to-day tasks like applications, reports, leases, and rent payments so much easier to manage. Our customer support team will be glad to see your feedback, too. On the Profit and Loss reports: Thanks for flagging that. Having trouble removing a charge or payment that should go to the management company instead of the owner is useful feedback, and we'll make sure it gets in front of the right team. If you haven't already, please reach out to us at support@doorloop.com with the specific scenario so we can dig into what's happening on your end. Really appreciate you sharing this, Maggie! Thanks for being a long-time customer. DM Destinee M. Administrative Assistant Real Estate ### "Love DoorLoop's Robut PM System" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 8, 2026 Pros I love that DoorLoop has a pretty platform interface but even more than that are the "Leasing" and "AI" features to speed things up. I'm a real estate AA assisting with property management and uploading rentals and it's been pretty easy without any need for tutorials as the design and setup is intuitive. Cons No robust in-app task management system (real estate lifecycle to-dos for contacts) AND scheduling/automating de-listing/listing properties based on lead movement (i.e. If someone got approved and there's only one unit at a property then remove listing). Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor May 14, 2026 Thanks, Destinee! So glad the Leasing and AI features have made things easier and that the platform felt intuitive from the start. It's an honor to be a part of your growing business. Christine B. Pilates transformation expert Health, Wellness and Fitness ### "Good tools + High Cost" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 3/10 April 3, 2026 Overall, this application is easy to organize and deploy for multiple tenants but the cost is exorbitant compared to other platforms. Pros Works great for online rent collection for multiple tenants and clients, with mobile app availability. Cons The cost is higher than most other application service providers for online rent collection without giving significantly better quality. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 7, 2026 Hi Christine, thank you for sharing your feedback! We’re so glad to hear that our features are hitting the mark and supporting your operations. Regarding your comments on pricing, we want to ensure you’re getting the absolute most value out of every tool DoorLoop offers. We’d love to connect directly to review your current setup and see how we can better support your growth and take a look at pricing as it regards to your expectations. Please reach out to us at support@doorloop.com so we can chat further. JL Jim L. Broker Owner Real Estate ### "DotLoop Platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 2.0 2.0 Likelihood to Recommend 10/10 March 5, 2026 Very positive! I think the platform is very intuitive, and user friendly. The AI component is also a helpful add-on for the tenants. Pros I love the feature that allows tenants to pay rent online which includes notifications for rent due, late fees, and current balances on their account. I also like the direct messaging feature between me and the tenants., and the feature that allows tenants to put their maintenance requests with photos and descriptions on the platform without having to call us. Cons Response time from customer service, though I think that is being corrected. \[sensitive content hidden\] , the customer relations manager that is assigned to me though is awesome. Alternatives considered [Yardi Breeze](https://www.capterra.com/p/164741/Yardi-Breeze/) Reasons for choosing DoorLoop Features, cost, ease of navigating the system. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor March 6, 2026 Hi Jim, thank you so much for your kind words. We appreciate the feedback about customer service and will pass this along to our team. Let's keep growing! DH Dustin H. Property Manager Real Estate ### "DoorLoop is Solid! " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 7, 2025 I tell everyone that asks me about DoorLoop what do I like most...having a solid solution that is backed by great support is rare. This combination is rare to find in any SaaS platform. Pros The customer support is truly top notch! There has never been a case where we have not left with the issue resolved and walking away with more confidence and knowledge. Cons There is a learning curve but this simply could be as many of us are new to using this kind of platform. Not much I could say that I like least...maybe the slow payment processing but other than that it is great. Alternatives considered [AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/) Reasons for choosing DoorLoop Appfolio felt like a clunky Excel spreadsheet from 2005. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor December 9, 2025 Thanks, Dustin! Your team and your business deserve only the best. Glad to be your property management software partner! CM Carolyn M. Owner Real Estate ### "Excellent property management system. Worth every penny. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 3, 2025 Pros Excellent property management system. Worth every penny. As a private landlord and owner-operator, DoorLoop was the solution I have been looking for. Cons Nothing. I really enjoy using DoorLoop. I don't really have any cons to report. I am a happy customer :) Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor December 5, 2025 Your team and your business deserve only the best, Carolyn. Glad to be your property management software partner! [View all Reviews](https://www.capterra.com/p/211768/DoorLoop/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Buildium vs DoorLoop](https://www.capterra.com/compare/47428-211768/Buildium-Property-Management-Software-vs-DoorLoop)[Innago vs DoorLoop](https://www.capterra.com/compare/166893-211768/Innago-vs-DoorLoop)[ResMan vs DoorLoop](https://www.capterra.com/compare/135182-211768/ResMan-vs-DoorLoop)[Rent Manager vs DoorLoop](https://www.capterra.com/compare/2732-211768/Rent-Manager-vs-DoorLoop)[Entrata vs DoorLoop](https://www.capterra.com/compare/20372-211768/Entrata-vs-DoorLoop)[TenantCloud vs DoorLoop](https://www.capterra.com/compare/133029-211768/TenantCloud-vs-DoorLoop)[Guesty vs DoorLoop](https://www.capterra.com/compare/159377-211768/Guesty-vs-DoorLoop)[Yardi Breeze vs DoorLoop](https://www.capterra.com/compare/164741-211768/Yardi-Breeze-vs-DoorLoop)[AppFolio Property Manager vs DoorLoop](https://www.capterra.com/compare/92228-211768/AppFolio-Property-Manager-vs-DoorLoop)[Propertyware vs DoorLoop](https://www.capterra.com/compare/25491-211768/Propertyware-vs-DoorLoop) [Condo Control vs DoorLoop](https://www.capterra.com/compare/143800-211768/Condo-Control-vs-DoorLoop)[Zillow Rental Manager vs DoorLoop](https://www.capterra.com/compare/209701-211768/Zillow-Rental-Manager-vs-DoorLoop)[PayHOA vs DoorLoop](https://www.capterra.com/compare/146693-211768/PayHOA-vs-DoorLoop)[Hemlane vs DoorLoop](https://www.capterra.com/compare/147198-211768/Hemlane-vs-DoorLoop)[RentRedi vs DoorLoop](https://www.capterra.com/compare/199707-211768/RentRedi-vs-DoorLoop)[Breezeway vs DoorLoop](https://www.capterra.com/compare/186514-211768/Breezeway-vs-DoorLoop)[Escapia vs DoorLoop](https://www.capterra.com/compare/134081-211768/Escapia-vs-DoorLoop)[Avail vs DoorLoop](https://www.capterra.com/compare/181119-211768/Avail-vs-DoorLoop)[Landlord Studio vs DoorLoop](https://www.capterra.com/compare/182473-211768/Landlord-Studio-vs-DoorLoop)