--- title: "DoorLoop Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about DoorLoop Software - reviews, pricing plans, popular comparisons to other Property Management products and more." source_url: "https://www.capterra.com/p/211768/DoorLoop/" page_type: "product" language: "en" publication_date: "2026-10-21" --- # DoorLoop Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) DoorLoop ## What is DoorLoop? DoorLoop is the AI-native property management platform for residential owners and managers who want to run a smarter, more scalable operation. Leasing, maintenance, accounting, communications, and resident experience — connected in one modern platform. DoorLoop's Operational Intelligence layer automates the repetitive work that keeps teams busy: rent reminders, maintenance routing, lease renewals, AI-powered inspections, and financial reporting. The result is a portfolio that scales without requiring you to scale your staff. With built-in trust accounting, owner portals, tenant screening, and real-time dashboards, DoorLoop gives property managers across the US and Canada a single source of truth for their business. #1 rated in customer support. Go live in days, not months. ## What is DoorLoop used for? [Property Management](https://www.capterra.com/rental-property-management-software/)[Real Estate Property Management](https://www.capterra.com/real-estate-property-management-software/)[Lease Management](https://www.capterra.com/lease-management-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 719 user reviews Reviews sentiment Positive 98% Neutral 1% Negative 1% Pros & cons Responsive and knowledgeable assistance Intuitive and accessible platform Slow and cumbersome transactions Contact vendor for pricing Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... - Property Management / 2026 - Real Estate Property Management / 2026 - HOA / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for DoorLoop?[Manage this product listing](https://www.g2.com/products/doorloop/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### DoorLoop 4.8 (719) VS. [4.5 (2,236)](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/reviews/) Starting Price Contact vendor Starting Price $65 Usage Based, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (719) Ease Of Use 4.3 (2,232) Value For Money 4.7 (694) Value For Money 4.4 (1,769) Customer Service 4.8 (704) Customer Service 4.4 (2,102) ## DoorLoop alternatives Highest Rated [4.6 (662)](https://www.capterra.com/p/2732/Rent-Manager/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.6 (444)](https://www.capterra.com/p/20372/Entrata/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.2 (337)](https://www.capterra.com/p/164741/Yardi-Breeze/reviews/) Starting price $1.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [4.5 (1,892)](https://www.capterra.com/p/92228/AppFolio-Property-Manager/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/211768/DoorLoop/alternatives/) ## FAQs about DoorLoop Overview ### What problems does DoorLoop solve? DoorLoop solves fragmented property-management workflows by centralizing rent collection, lease tracking, accounting, tenant communications, maintenance requests, and owner reporting. Automated payment reminders, late fees, receipts, and renewal alerts reduce manual follow-up. Landlords, property managers, leasing staff, and accounting teams benefit most when managing multiple residential, commercial, or mixed-property portfolios. Answer based on 536 reviews Overview ### Which roles and teams benefit most from DoorLoop? DoorLoop is most used by property owners, property managers, and landlords who manage leases, rent collection, maintenance requests, and tenant records. Brokerage and real estate teams use it to oversee portfolios and leasing activity, while operations leaders, office managers, accountants, and executives monitor finances, reporting, and day-to-day property performance. Answer based on 717 reviews Overview ### What company size and industries is DoorLoop built for? DoorLoop is agentic property management software for small businesses, which make up 98% of reviewers, primarily in Real Estate at 79%. It targets growth-focused property managers and owner-operators needing accounting features, while also serving Commercial Real Estate organizations (5%) and Accounting firms (2%). Answer based on 717 reviews Features and Usability ### What are the key features of DoorLoop? DoorLoop includes rent tracking and online payments for monitoring tenant balances and collecting rent. Its tenant portal supports payments and maintenance requests, while accounting and financial reporting cover charges, owner payments, and business reports. Lease tracking and lease management help teams monitor lease terms, expirations, renewals, and related documents. Answer based on 249 reviews Pricing ### How much does it cost and what fees or limitations are included? DoorLoop starts at $199 per month for DoorLoop One when billed annually, with 2.50 per unit pricing and a minimum monthly charge. DoorLoop Connect begins at 299 and Multiply at 399 monthly. Reviewers often call it good value, though some smaller operators find unit-based pricing expensive or difficult to predict. Answer based on 54 reviews Integrations ### Which third-party tools and platforms does DoorLoop integrate with? DoorLoop integrates with more than 20 third-party tools, including Zapier for automation, QuickBooks Online and Stripe for accounting and payments, and Google Drive, Google Docs, Google Calendar, Microsoft Outlook, and Dropbox Sign for document and scheduling workflows. Microsoft Excel export is also frequently discussed by reviewers. Answer based on 63 reviews Getting Started and Support ### How easy is it to onboard and train a team on DoorLoop? DoorLoop offers live online training, webinars, documentation, and videos to support rollout. Reviewers say new property managers, small teams, and technically confident users often learn core workflows quickly, while users new to accounting, complex reporting, or property-management software may need more hands-on guidance and time to understand the full system. Answer based on 107 reviews Getting Started and Support ### What customer support options does DoorLoop offer, and how do users rate the experience? DoorLoop offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. Users often describe support as prompt, patient, and knowledgeable, particularly during onboarding and troubleshooting. Some users report limited business-hour availability, delayed responses, difficulty scheduling help, or unresolved issues, despite generally positive experiences. Answer based on 277 reviews Security ### How does DoorLoop handle data security and access control? DoorLoop uses customizable role-based access and limited-view settings for tenants and property managers. Users can log in from mobile or desktop devices, with a phone-delivered login code providing an added security step. Reviewers describe online tenant features as safe and secure, though some want an easier login method and a clearer audit trail showing who changed what. Answer based on 52 reviews ## See trending topics mentioning DoorLoop [Which property management software can manage commercial leases alongside residential units for a small landlord with office or retail tenants?](https://www.capterra.com/real-estate-property-management-software/trending-topics/which-property-management-software-can-manage-commercial-leases-alongside-residential/) Last updated on October 27, 2026 ### Which property management software can manage commercial leases alongside residential units for a small landlord with office or retail tenants? Answered by Capterra Research Analyst Team [AppFolio vs Buildium vs Rent Manager vs DoorLoop: which has the most reachable support and the fewest banking and payment complaints for a small management company?](https://www.capterra.com/real-estate-property-management-software/trending-topics/appfolio-vs-buildium-vs-rent-manager-vs-doorloop-which-has-the-most-reachable-support-and/) Last updated on October 27, 2026 ### AppFolio vs Buildium vs Rent Manager vs DoorLoop: which has the most reachable support and the fewest banking and payment complaints for a small management company? Answered by Capterra Research Analyst Team [Is rental property management software with built-in accounting worth it for a small property business that now reconciles rent and expenses between QuickBooks and spreadsheets?](https://www.capterra.com/rental-property-management-software/trending-topics/is-rental-property-management-software-with-built-in-accounting-worth-it-for-a-small/) Last updated on October 23, 2026 ### Is rental property management software with built-in accounting worth it for a small property business that now reconciles rent and expenses between QuickBooks and spreadsheets? Answered by Capterra Research Analyst Team [Per-unit or tiered pricing: which property management software model costs less as a portfolio grows from 50 to 150 units?](https://www.capterra.com/real-estate-property-management-software/trending-topics/per-unit-or-tiered-pricing-which-property-management-software-model-costs-less-as-a/) Last updated on October 22, 2026 ### Per-unit or tiered pricing: which property management software model costs less as a portfolio grows from 50 to 150 units? Answered by Capterra Research Analyst Team ## Who uses DoorLoop? Based on Capterra reviews from the past 3 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Responsive and knowledgeable assistance 94% positive reviews out of 252 Most reviewers indicate customer support is quick, patient, and helpful, resolving issues and assisting onboarding. Savannah N. Accounting Team, 11 - 50 employees. "Every time I have reached out to a customer service rep for help, they are always timely, helpful, and have implemented some of my suggestions in their updates." Slow and cumbersome transactions 45% negative reviews out of 62 Some users comment payment processing is slow, confusing, and limited by transaction caps and third-party delays. Colette N. Office Manager, 2 - 10 employees. "I can set up vendors for payments but the transaction limit (amount and frequency( for payment processing is often prohibitive." Intuitive and accessible platform 94% positive reviews out of 176 Most users report ease of use, highlighting the intuitive interface and straightforward navigation for daily tasks. Tasha W. Property Manager, 2 - 10 employees. "Doorloop is more simple and has tons of topics to help you with questions." Centralized and efficient organization 93% positive reviews out of 42 Most reviewers describe organized information, enabling quick access, improved workflow, and streamlined data management. Mitchell M. General Manager, 2 - 10 employees. "The clean and organized interface allows for easy access to all the necessary tools, making our workflow significantly smoother." ## Features AI summary Based on 4,750 Property Management reviews Capterra data shows that buyers of Property Management software rank the following features as their top priorities: - **Rent Tracking** (**64%** of reviewers rated this feature as critical) - **Reservations Management** (**63%**) - **Online Payments** (**58%**) DoorLoop includes **Rent Tracking** and **Online Payments**, giving property teams a way to monitor incoming rent and collect payments digitally. However, it does not include **Reservations Management**. Instead, it offers other highly rated capabilities, including **Channel Management** (**59%**), **Accounting** (**54%**), and **Financial Reporting** (**51%**), which can help businesses manage listings across platforms, track financial activity, and review property performance, helping teams stay organized and make informed operating decisions. Rent Tracking 4.8 (465) 81.94% of 465 reviewers that rated this feature as important or highly important DoorLoop gives you a streamlined way to monitor rent payments, automate reminders, and view real-time payment status. Reviewers appreciate how it simplifies tracking across property types, automates notifications, and saves time by consolidating rent information in one accessible place. Online Payments 4.7 (360) 73.06% of 360 reviewers that rated this feature as important or highly important It helps you collect rent electronically, reducing manual work and missed payments. Users think online payments are easy to set up, convenient for tenants, and improve cash flow, though some mention slow deposit times and additional fees as drawbacks. Channel Management 4.4 (19) 26.32% of 19 reviewers that rated this feature as important or highly important Manage various distribution channels, build relations with channel partners, and track their performance Accounting 4.6 (452) 68.14% of 452 reviewers that rated this feature as important or highly important You can manage property finances, reconcile bank accounts, and generate reports. Reviewers indicate DoorLoop’s accounting is flexible, integrates with QuickBooks and Plaid, and simplifies tracking, though some mention navigation quirks and missing capabilities compared to dedicated accounting software. Financial Reporting 4.7 (240) 65.83% of 240 reviewers that rated this feature as important or highly important DoorLoop offers accessible financial statements and real-time reporting. Reviewers appreciate the ease of generating property-specific reports, tracking profitability, and sharing information with accountants, but some wish for more customization and improved multi-property display options. Tenant Portal 4.7 (441) 68.93% of 441 reviewers that rated this feature as important or highly important With this capability, tenants can pay rent, submit maintenance requests, and communicate easily. Reviewers appreciate its convenience, centralized communication, and ease of use, though some mention occasional tenant adoption challenges and wish for more flexible announcement options. DoorLoop 127 features ### All Features - 1099 Preparation: Generate, file and review 1099 tax forms for IRS (Internal Revenue Service) - Accounting: You can manage property finances, reconcile bank accounts, and generate reports. Reviewers indicate DoorLoop’s accounting is flexible, integrates with QuickBooks and Plaid, and simplifies tracking, though some mention navigation quirks and missing capabilities compared to dedicated accounting software. - Accounts Payable: Track money owed to a company's creditors/suppliers - Accounts Receivable: Track outstanding invoices and the money owed from clients - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Ad hoc Reporting: Generate one-off reports that meet information requirements - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Analytics: Tools for the systematic analysis of various types of data or statistics - API: Application programming interface that allows for integration with other systems/databases - Asset Lifecycle Management: Manage assets throughout their lifecycle to optimize profit - Background Screening: Researching and validating a person's criminal, educational, job or financial records - Bank Reconciliation: Compare and match accounting/financial records with corresponding bank statements - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Budgeting/Forecasting: Create budgets based on historical data and future projections - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Cash Flow Analysis: Calculates a company's working capital which is the amount of money a company has available to run its business - Cash Flow Management: Monitoring, analysis, and projection of the movement of cash into and out of a business over a specific period - Channel Management: Manage various distribution channels, build relations with channel partners, and track their performance - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Commercial Leases: For commercial leases - Commercial Properties: Designed to serve commercial properties - Commercial Property Management: Add, view, and edit details for commercial, corporate, or hospitality properties that are available for sale or rent - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Complaint Management: Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Credit Card Processing: Accept and process credit card transactions - Credit Check: Process to evaluate a person's creditworthiness and their ability to manage debt and make timely payments - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Capture and Transfer: Import, collect, and capture data from multiple sources - Data Import/Export: Import and export data to and from software applications - Data Visualization: Graphical representation of data - Digital Signature: Electronic signing method that validates the authenticity and integrity of a digital document - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Dynamic Pricing: Real-time price adjustment for a product or service to reflect changing market conditions, geolocation, customer behavior, etc. - Electronic Payments: Electronically collect payments for goods or services - Electronic Signature: Digitally sign online documents - Email Alerts: Receive and/or send email notifications for urgent updates, requests, or other information - Email Templates: Pre-made examples and templates for emails - Expense Tracking: Monitor and record expenses such as purchases or charges incurred - Faculty/Staff Management: Track and manage staff profiles, recruitment, schedules, productivity, career development and performance - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - File Storage: Store and access documents, forms, and photos in one centralized place - Financial Management: Plan, manage, and track the financial activities of an individual or organization - Financial Reporting: DoorLoop offers accessible financial statements and real-time reporting. Reviewers appreciate the ease of generating property-specific reports, tracking profitability, and sharing information with accountants, but some wish for more customization and improved multi-property display options. - For Commercial Real Estate: For commercial properties such as office buildings, medical centers, malls, hotels, retail stores and other public buildings - For Mobile Homes: Primarily serving affordable houses such as fixed caravans, cabins, tents and trailers - For Property Managers: Used by property managers - For Residential: Specialized for organizations who focus on residential projects - General Ledger: Centralized accounting record which tracks all financial transactions - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Guest Tracking: Monitoring & logging of information related to guests' activities, preferences & interactions within hotels, resorts, or events - Inspection Management: Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards - Insurance Management: Involves selling of insurance solutions, managing policies, handling claims & assessing risk and coverage - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Late Fee Calculation: Allows the calculation of fees for late rent payments - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Lease Management: Manage and monitor rental payments, coordinate any tenant alterations, and handle lease amendments - Lease Origination: Process of creating and establishing a new lease agreement between a property owner and a tenant or borrower - Lease Tracking: Monitor the process of lease agreements - Listing Management: Create, edit, and monitor product or property details displayed on listing websites (i.e. agency websites, third party listing sites) - Maintenance Management: Manage, maintain and track the performance of assets and equipment - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Marketing Management: Plan, track, and evaluate marketing activities including promotions, customer outreach, and branding - Mobile Access: Access software remotely via mobile devices - Mobile App: Access the system via a mobile application - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Location: Manage and support multiple locations - Occupancy Management: Manage, track & record the usage and occupancy of physical spaces such as apartments, offices or meeting room - Online Payments: It helps you collect rent electronically, reducing manual work and missed payments. Users think online payments are easy to set up, convenient for tenants, and improve cash flow, though some mention slow deposit times and additional fees as drawbacks. - Overdue Payments: Track payments that have not been paid by due date, leading to late fees, cash flow disruptions or penalties - Owner Portal: Portal for property owners to manage property listings, upload documents, track payments and generate reports - Payment Processing: Accept, record, and reconcile financial transactions - Portfolio Management: Overview of all programs that help compare initiatives, align projects with strategic goals and identify risk - Property Database: Centralized database to track details of properties (including lease, tenant, and owner information) - Property Management: Add, view, and edit details of all properties managed by an agency that are available for sale or rent - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Recurring Invoicing: Generate recurring invoices - Recurring/Subscription Billing: Automated process of charging customers at regular intervals for repeated access or use of a product or service - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Rent Collection: Collect payments from tenants via online or offline mode, create recurring schedules and send reminders - Rent Tracking: DoorLoop gives you a streamlined way to monitor rent payments, automate reminders, and view real-time payment status. Reviewers appreciate how it simplifies tracking across property types, automates notifications, and saves time by consolidating rent information in one accessible place. - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Residential Leases: For residential leases - Residential Properties: For residential properties - Retail Leases: For retail leases - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Service Request Management: Assign, track and manage customers' service requests such as service enquiry, feedback/complaints and more - Strategic Planning: At a high level, visualize a preferred outcome, define goals and identify specific steps to achieve them - Task Management: Create, manage and track all task activities and progression - Tax Management: Implementation of various strategies to manage tax obligations via planning and maintaining compliance - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Tenant Management: Managing renters, rent payments, maintenance workflows & documents. - Tenant Portal: With this capability, tenants can pay rent, submit maintenance requests, and communicate easily. Reviewers appreciate its convenience, centralized communication, and ease of use, though some mention occasional tenant adoption challenges and wish for more flexible announcement options. - Tenant Screening: Evaluate the criminal, financial, and employment history of tenants - Tenant Tracking: Handle activities like room booking, rent processing, lease agreement management, and client communication - Third-Party Integration: Addition of necessary external data, applications, tools, or features - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period - Transaction Management: Manage, record and track all business exchanges in form of money and its related interactions in the system - Transaction Monitoring: Monitor or audit historical and current transactions to analyze customer account activities - Trust Accounting: Manage bookkeeping for client trust accounts - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Utility Billing: Measure, collect and manage the billing for utility usage including water, electricity, gas, sewage and more - Vacancy Management: Keep track of vacant properties - Vendor Management: Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. - Violation Tracking: Identify and flag system, guidelines, or branding violations/suspicious behavior by users, customers, vendors, or partners. - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Web-based Deployment: SaaS, web-based, online deployment - Website Management: Built-in website builder or integration with third-party site - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.7 (719) 4.7 Based on 719 reviews ## Pricing Value for money 4.7 (694) [View pricing plan details](https://www.capterra.com/p/211768/DoorLoop/pricing/) DoorLoop One $2.50 per unit, per month It includes: - AI Assistant - Business phone number - Online rent & fee payments - Accounting & reporting - Rental applications & screening - Lease management - Maintenance management - Tenant Portal - Owner Portal - Two-way communication - CRM for tenants - eSignature - CashPayments powered by Western Union - Showings - Company website - Unlimited users - Unlimited document storage - Full API access DoorLoop Connect $4.00 per unit, per month It includes: - Everything in DoorLoop One - AI Assistant - Business phone number - Accounting & reporting - Online rent & fee payments - Rental applications & screening - Lease management - Maintenance management - Tenant Portal - Owner Portal - Two-way communication - CRM for tenants - eSignature - CashPayments powered by Western Union - Showings - Company website - Unlimited users - Unlimited document storage - Full API access - Receptionist Agent - Routine tenant requests handled automatically - Free incoming ACH payments - AI rules & permissions - VIP priority support DoorLoop Multiply $5.00 per unit, per month It includes: - Everything in DoorLoop Connect - AI Assistant - Business phone number - Online rent & fee payments - Accounting & reporting - Rental applications & screening - Lease management - Maintenance management - Tenant Portal - Owner Portal - Two-way communication - CRM for tenants - eSignature - CashPayments powered by Western Union - Showings - Company website - Unlimited users - Unlimited document storage - Full API access - Receptionist Agent - Routine tenant requests handled automatically - Free incoming ACH payments - AI rules & permissions - VIP priority support - Maintenance Ops Agent - Lease Renewal Agent - Agent supervision controls - Plain-language action log - New agents included at no extra cost Value for money 4.7 (694) 4.7 Based on 694 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[ Asana](https://www.capterra.com/p/184581/Asana-PM/)[ OneDrive](https://www.capterra.com/p/161304/OneDrive/)[ Google Forms](https://www.capterra.com/p/176571/Google-Forms/)[ SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/)[ Docusign](https://www.capterra.com/p/121506/Docusign/)[ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (704) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (704) 4.8 Based on 704 reviews ## User reviews Overall rating 4.8 Based on 719 reviews Filter by rating Counts reflect reviews available in this feed. 5(627) 4(78) 3(5) 2(4) 1(5) Mentioned topic Recent reviews first, then most helpful Andrew H. COO Used the software for: 3-5 years ### "Amazing support and service!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 26, 2026 The sales and support teams make Doorloop a great partner. They always strive to give me the best attention to detail! Pros Doorloop has been the perfect fit for our PMS needs. The best feature is the customer support. The Doorloop team are easy to reach and always at the ready to answer questions or concerns. Onboarding is super simple, training is a breeze, and the software is always becoming more intuitive and helpful. Strongly recommend! Cons The only negative is that when a new feature is released, sometimes there are unintended consequences of the update that cause glitches. They are always promptly addressed though. Just a small annoyance. OA Office Administator Property Assistant Office Administator Property Assistant Used the software for: Less than 1 year ### "Super Easy !!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 22, 2026 Overall I am super happy to be able to track all our various units in 2 different cities. All the different reports available, quick and easy customer support, sure makes keeping track of rents and tenants super easy. Pros The layout makes it super easy to use & can't wait to get into reports available. As a brand new user with 2 short days training from an old employee, I was able to figure most of it out on my own without any help.. Thanks DoorLoop. Cons Haven't found anything yet :-) And I am sure the more I get to use it, I will still not have anything to like the least. Izabella V. Office Managment Used the software for: Less than 1 year ### "Good System for Managing Properties" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 October 9, 2026 Overall, I’ve had a pretty good experience with DoorLoop. I like that everything is pretty easy to find and it doesn’t take a ton of time to figure things out. I also like the customer side of it since tenants can access what they need without having to constantly reach out for basic things. It makes communication and keeping track of payments and other information a lot easier. There are a few things that took some getting used to, but overall it’s been a solid system to work with. Pros What I liked most about DoorLoop was how easy it was to use. The interface is pretty straightforward, and it made managing properties, tenants, and payments a lot more organized without feeling overly complicated. Cons The only thing I’d say is that there were a few features that took a little time to get used to, but overall it wasn’t a big deal once I got familiar with the system. OW Owner Owner Used the software for: 1-3 years ### "Awesome Experience " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 9, 2026 I have really enjoyed using DoorLoop. It has made property management much more efficient and has reduced many of the headaches that come with managing properties, tenants, and day-to-day operations. Pros DoorLoop is efficient, easy to use, and provides great value. It has helped streamline our property management process and makes it much easier to keep everything organized in one place. Cons I honestly have not experienced any major issues with DoorLoop so far. There is always room for continued improvement and additional features, but overall, I have been very satisfied with the platform. AS Assistant Assistant Used the software for: 1-3 years ### "DoorLoop for StartUp Property Management Companies" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 21, 2026 Very positive. I feel confident in using and setting tenants up with. The overall functionality for the price is awesome! Pros I'm on the Starter version of Door Loop and we have been using it for almost 2 years. Its a great value if you're just starting out and wanting something that's fully functional and easy to use. We have 10 units and the text messaging, work orders, leases, automatic posting of rents and taking payments along with Door Loop app for tenants helps us to run our business without a physical office to maintain. Its very user friendly and easier to use than some of those more complicated property management software out there. Cons I'm on Starter version so if I stepped up I'm sure the other functionality I would like would be available. We're watching our pennies though and are satisfied for the money with what we have. I do hate having to login and authenticate so much but I guess that's the way things are now. HM HOUSE MANAGER HOUSE MANAGER Used the software for: Less than 1 year ### "SRL review of Door Loop usage." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 14, 2026 Since we have been using Door Loop for our company, Serenity Recovery Living your system makes it quite easy to keep track of our clients and what they have paid and also and especially any balances due and or owed. Pros Easy to navigate to the different features of Door Loop, In my humble opinion extremely user friendly. Cons I really didn't have much for dislikes of Door Loop. I did like the original version better as compared to Door Loop 2.0 . DO Director of Administration Director of Administration Used the software for: Less than 1 year ### "Big mistake buying this software" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 September 7, 2026 I feel like I've been robbed of the time and money I spent. Software is flawed. Difficult to speak with a human being. Customer accounting is glitchy. Don't ask too many questions, because it's tough to get answers. Pros Their online coverage of the software is quite comprehensive, but it appears to be focused only on getting people to buy. Cons Most of the stuff covered in the marketing does not truly cover the customer experience. At the point of onboarding, they have friendly people, but the system is too glitchy. I can't run my business off of friendly. I need a system to be accurate and to perform - even according to its own parameters. It doesn't - so they kept telling me there will be a new version coming out that fixes those glitches. It seems like they spend more on marketing than software development. RE Realtor Realtor Used the software for: Less than 1 year ### "Property Management" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 September 7, 2026 Good, I do like putting rentals on there and having them blasted out to all the websites quickly. I also like the chat feature. Pros Rent collection; lease management; communication with prospective clients. Payment options and payouts. Cons Dashboard- doesn't seem to have the widgets that I would use most readily available. I have to click multiple things. OW Owner Owner Used the software for: 1-3 years ### "Good value, intuitive interface " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 August 24, 2026 We tried a few others and DoorLoop provided the best value and most intuitive user interface for both tenants and employees Pros Easy to learn and onboard new employees and tenants, good value for the cost, customizable lease terms into the future Cons It can be challenging to troubleshoot tenant issues and triangulate with the DoorLoop support team and the tenant SA Senior Associate Senior Associate Used the software for: 1-3 years ### "Thumbs up DoorLoop" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 13, 2026 I’ve had a great experience with DoorLoop and the customer service team is very quick to respond to my inquiries. Pros DoorLoop is a very user-friendly software and the customer service is bar none! The interface is easy to navigate. Cons Having a rent collection amount threshold. I realize it’s a control feature but it makes it difficult to onboard a tenant. [View all Reviews](https://www.capterra.com/p/211768/DoorLoop/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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