# DoorLoop Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is DoorLoop the right Real Estate Property Management solution for you? Explore 705 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/211768/DoorLoop/reviews --- DoorLoop 4.8 (705) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of DoorLoop Ease of use 4.7 Customer Service 4.8 ## Pros and Cons in Reviews Responsive and knowledgeable assistance 94% positive reviews out of 250 Most reviewers describe customer support as highly responsive, patient, and helpful in resolving issues quickly. Savannah N Accounting Team, 11 - 50 employees. "Every time I have reached out to a customer service rep for help, they are always timely, helpful, and have implemented some of my suggestions in their updates." Slow and cumbersome payment handling 43% negative reviews out of 60 Some reviewers find payment processing slow, confusing, and difficult to manage, especially with multiple transactions. Mollie R Broker, 1 employee. "The 3 business day delay for receiving funds isn't ideal." Intuitive and user-friendly design 94% positive reviews out of 176 Most users report ease of use, with an intuitive interface and straightforward navigation simplifying daily tasks. Tasha W Property Manager, 2 - 10 employees. "Doorloop is more simple and has tons of topics to help you with questions." Centralized and well-structured data 93% positive reviews out of 42 Most reviewers find organized information keeps everything accessible, streamlining workflows and improving overall efficiency. Mitchell M General Manager, 2 - 10 employees. "The clean and organized interface allows for easy access to all the necessary tools, making our workflow significantly smoother." ## Showing most helpful reviews Showing 1-25 of 705 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Irving W. Principal Real Estate Used the software for: 6-12 months ### "The easiest and most affordable" November 6, 2020 5.0 Pros Definitely the ease of use. Our last software took us months to figure out, and cost a fortune for training. After a few painful years, we finally made the switch because they didn't have certain features we wanted that doorloop offered. To say the software is easy to use is an understatement. We only needed two training sessions (an hour each), and felt like we were proficient enough to get going. What took months before, not only took a matter of days. It definitely took the pain out of migration and training. Cons I'm still waiting for the Zapier integration to be fully connected with all the apps so we can start doing some automation with our other programs. Alternatives considered [AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/)[Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/) Reason for choosing DoorLoop The cost and ease of use Switched from [Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/) Because I felt like we had to be accountants to use the software. It took 45 minutes to reach tech support which simply wasn't acceptable when we have a growing business to run. Review Source Izhak M. Owner Real Estate Used the software for: Less than 6 months ### "Incredible reporting and robust accounting" December 13, 2020 5.0 Pros I have known many of the founders for several years and they have an impressive record of successful ventures, so I was lucky enough to get invited for an early access trial. So far I've found it to be incredibly intuitive, easy to use and above all the speed with which I can generate my reports is incredible. From a tenant perspective, the portal has greatly improved my communication and allowed me to easily track maintenance requests submitted by my tenants. I'm excited to grow with the product and already see huge benefits implementing this into my business. Cons As I noted, I'm one of the first users to gain access to the system so it's still missing some small features, however after speaking with their support team, even the smallest functionality I will need for my business is on their roadmap to be released over the next couple of quarters. Alternatives considered [Propertyware](https://www.capterra.com/p/25491/Propertyware/) Reason for choosing DoorLoop The detailed accounting system was a huge part of why I decided to go with DoorLoop as it means I no longer have need for QuickBooks Switched from [Yardi Breeze](https://www.capterra.com/p/164741/Yardi-Breeze/) The reporting was the biggest draw for me as being able to get a quick and clear picture of everything that's going on is vital for me to be successful Review Source Christine B. Pilates transformation expert Health, Wellness and Fitness Used the software for: Less than 6 months ### "Good tools + High Cost" April 3, 2026 3.0 Overall, this application is easy to organize and deploy for multiple tenants but the cost is exorbitant compared to other platforms. Pros Works great for online rent collection for multiple tenants and clients, with mobile app availability. Cons The cost is higher than most other application service providers for online rent collection without giving significantly better quality. Review Source Response from DoorLoop April 7, 2026 Hi Christine, thank you for sharing your feedback! We’re so glad to hear that our features are hitting the mark and supporting your operations. Regarding your comments on pricing, we want to ensure you’re getting the absolute most value out of every tool DoorLoop offers. We’d love to connect directly to review your current setup and see how we can better support your growth and take a look at pricing as it regards to your expectations. Please reach out to us at support@doorloop.com so we can chat further. Erich H. Owner Real Estate Used the software for: Less than 6 months ### "Happy customer so far!" September 19, 2023 5.0 So far it has been great! Pros Reporting, tenant portal, payment processing, multiple users can access data simultaneously from any location. Cons Sometimes the online software is slightly sluggish compared to desktop software. Alternatives considered [AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/) Reason for choosing DoorLoop Chose Doorloop over Appfolio because it was slightly less expensive and because it charges our tenants less for online payments. Review Source CM Carolyn M. Owner Real Estate Used the software for: 1-2 years ### "Excellent property management system. Worth every penny. " December 3, 2025 5.0 Pros Excellent property management system. Worth every penny. As a private landlord and owner-operator, DoorLoop was the solution I have been looking for. Cons Nothing. I really enjoy using DoorLoop. I don't really have any cons to report. I am a happy customer :) Review Source Response from DoorLoop December 5, 2025 Your team and your business deserve only the best, Carolyn. Glad to be your property management software partner! EK Eli K. Property manager Accounting Used the software for: 6-12 months ### "Expensive and Lacking Support" December 24, 2024 1.0 The software itself is not updated regularly, which means you'll be working with outdated technology. This is unacceptable, especially considering the premium price. Unless Doorloop significantly improves their customer support and software updates, I strongly advise against using their service. Pros Not recommended. Doorloop is overly expensive and fails to deliver adequate customer support. Poor value for the cost. Cons After purchasing their plan, I found it impossible to get help from their customer support team. It seems they're only interested in making sales, not providing assistance. Switched from [Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/) Disappointing experience with Buildium. Despite their promising property management features, their customer support is virtually non-existent. Review Source Response from DoorLoop February 13, 2025 Hi Eli, we're extremely sorry and upset to hear about your experience. I see our team tried reaching out a few times but hasn't been able to reach you. We're going to have another member try reaching out to you again this week so we can learn how we can improve and make things right. Thank you so much for letting us know, we're on it! EC Emily C. Office Administrator Real Estate Used the software for: 1-2 years ### "Love this software!" September 26, 2025 5.0 Pros The easy access for our tenants. They enjoy seeing all their transactions in one click without any issues! Cons We have not had any issues with DoorLoop the entire time we've used their software. We would highly recommend! Switched from [Rentec Direct](https://www.capterra.com/p/120753/Rentec-Direct/) Could not track rent correctly for tenants. Review Source MR Mark R. SVP Real Estate Used the software for: Less than 6 months ### "Streamlined yet robust program " November 13, 2025 5.0 A well thought out and carefully created program that addresses every aspect of commercial property ownership. Pros That I can access the status of all of my rental properties anywhere in the world and my tenants can make their rent payments, submit repair requests and it makes onboarding new tenants a breeze. Cons Nothing really, having migrated from Quickbooks, I am very impressed with its user interface. It simplifies my day Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Broader features and minimal learning curve Review Source Response from DoorLoop November 14, 2025 Thank you for trusting DoorLoop with your growing business needs, Mark! RM Ryan M. Owner Real Estate Used the software for: 6-12 months ### "Great for managing property in the modern age." March 26, 2025 4.0 It's easy to use and setup, and I really like the templates for leases, forms, etc - by state. You can be in any state and have legal forms at your disposal which is very useful for smaller firms. Pros I really appreciate the features of DoorLoop and easy of setup with templates for forms, leases, etc. Cons I was not able to find anything I didn't like about DoorLoop at this time. Review Source Response from DoorLoop June 18, 2025 Thank you so much for all the love and support Ryan! NS Nicole S. Investment Manager Real Estate Used the software for: 6-12 months ### "Highly recommend DoorLoop " October 6, 2024 5.0 We use DoorLoop to manage 20 properties in a few states and the ease of this software makes it easy for us to do that. Pros DoorLoop has been a great management tool for our rental properties Cons We don't have a single complaint for DoorLoop. Review Source BE Brittany E. Bookkeeping and Client Relations Real Estate Used the software for: 1-2 years ### "DoorLoop- Best Property Management Software" March 1, 2024 5.0 Overall, this software has been essential to our business. We are very happy we made the choice to go with DoorLoop. I am so appreciative to their staff as they were very helpful as we got started and are always pretty prompt in responding to questions. Pros We like that this software keeps things organized and all in one place. We rely on the accounting feature as so much of property management relies on good bookkeeping. Cons As with all growing companies there are a few quirks about the software I would love to see develop better. One thing that has been a little bit awkward is when we onboard a property and the owner would like us to do some work before we rent it. The software has no way to let them contribute funds to their property. Our owners have ended up having to send a check in the mail. This has not been ideal. Alternatives considered [AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/)[Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/) Reason for choosing DoorLoop We chose DoorLoop because of their affordability, their accounting capabilities and the user friendly development of the software. Review Source SB Sarah B. Property Manager Real Estate Used the software for: Less than 6 months ### "Wonderful system and consistently improving!" September 27, 2023 5.0 I pretty much when into detail of all my main concerns and what i enjoy. I do appreciate all the support which a lot of companies lack. All are very friendly and knowledgeable and if they don't know the answer they will find it and not just throw random answers. Pros \-I love the easability, tenant portal and newest owner portal. -Tenant portal I do love the announcements and how I can see if tenant has viewed or not.-I love the chat feature to easily get answers and videos available throughout so anyone can easily hop on and learn the software Cons \-I wish there was owner portal announcement option-I would like to have the option when paying out owner distributions to be able to change the default, as of now until their accounting gets into the business aspect I have to manually change each, default is currently epay-processing payments, i really would like to be able to have security deposits to be able to into a separate account automatically, we have to transfer this into the right account each time it also has to be changed in doorloop to reflect the correct account. feedback from support was to just transfer once we receive it or request a check. -the ability to use the lease - esignatures, create lease templates, would be something i would like to utilize in the future but right now it is challenging so we are using "Dotloop" for all our esignatures needed. Alternatives considered [AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/)[TenantCloud](https://www.capterra.com/p/133029/TenantCloud/) Switched from [Propertyware](https://www.capterra.com/p/25491/Propertyware/) This was my suggestion. We needed it for better accounting features and user friendly options. I am sure propertyware did what we needed however it wasn't user friendly to the whole team. We want to eventually be able to get rid of quickbooks all together and pay owners out of doorloop. We are hoping with the continued expansions that doorloop has underway this will be possible. Review Source SS Steven S. Owner / Manager Real Estate Used the software for: Less than 6 months ### "Great Option for less than 50 Door Owners." September 4, 2023 5.0 Pros It is very easy to use and is very powerful. There is more than what I expected. I needed a platform to replace my property management team and Door Loop is proving to be an excellent choice. They provide on-line training to guide thru training of its features. I have since gone 'live' within two months of initial setup and rents were collected with no hiccups. I also had to turn one property and did so with only a one day vacancy. DoorLoop provided the basis to list, and screen tenants and provide background checks to make the best decision possible for tenant selection. Cons Onboarding sessions always seem rushed with only 30-45 minutes of training. Then rescheduling can be around a week away. In fairness, you can use the help feature and someone live will address any issues that may arise. There are many how to videos, but they are short and circustantial. It would be great to possibly have lectures on all the features, especially the accounting and reporting capabilities. I would love to learn more about the power of Door Loop. Alternatives considered [Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/) Reason for choosing DoorLoop User friendly, sales support team, you tube videos and competitive pricing Review Source MJ Miranda J. Property Manager Real Estate Used the software for: 6-12 months ### "Pretty Sweet" October 3, 2023 5.0 Love it! Pros The easy navigationThe Tasks and Maintenance and Work order FeaturesThe ability to send Lease Agreements or any documentation needed signedThe Customizable Tenant portal Cons The shade of blue, pink, and green could have been better.The platform fee for online tenant payments is a bit steep.The amount of notes from the property, the tenant, the lease, why so many notes? That is too many.It would be nice to be able to access most things from widgets on one page pertaining to one singular tenant. Reason for choosing DoorLoop Because it was better and offered better features as opposed to app folio Switched from [Rent Manager](https://www.capterra.com/p/2732/Rent-Manager/) We needed something newer, and more up to date. Review Source TR Thomas R. President Real Estate Used the software for: 6-12 months ### "New to Door loop" May 6, 2024 5.0 Great, the issues were the third party companies Pros User friendly, especially the ability to make and delete entries prior to them being reconciled. The linking of the bank accounts, tenant portal, online payments, Cons The time it take for the tenant's online payments to be deposited in our accounts. Alternatives considered [Rent Manager](https://www.capterra.com/p/2732/Rent-Manager/) Reason for choosing DoorLoop The "Create new" feature annual cost and set support costs and ongoing support. Switched from [SKYLINE](https://www.capterra.com/p/56328/SKYLINE/) No tenant portal and online payments. The cost was substantially less. Review Source gB george B. owner Real Estate Used the software for: 6-12 months ### "Door Loop for property managment and construction" April 8, 2024 4.0 I am please I purchased the product, and plan on renewing it when my 1 year anniversary comes up. Pros I like that it imports transactions from my banks. I like the reporting feature that breaks costs down by property. I like the lease tracking and renewal feature. Cons I don't like paying to pay bills, hence I don't use it. There are times that if you dont follow the recommended steps to do an event, such as lease renewal, you can screw up the property, and need to go to technical support to clear it up. I call that stupid user mistakes, but DL will let you make them. Reason for choosing DoorLoop I don't remember the exact specifics, but DL seemed to meet all my needs. I liked the interface and the weekly updates to the product. While not the least expensive, it was a lot less than some I looked at. I have just enough properties to kick me into the 'next tier' competing with the big boys, hence more expensive. Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) quickbooks was to cumbersome, and they kept raising their prices, which teed me off. so i went elsewhere. Review Source MF Mike F. Member Real Estate Used the software for: 6-12 months ### "Very please with Doorloop but could use some better Commercial features" March 24, 2024 5.0 Very Happy. This is the right solution for our company at the right price. Pros Tenant Portal. Really connects landlord and tenant and streamlines rent collection. Automates Lease administration. Cons Needs more commercial real estate features. Alternatives considered [AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/) Reason for choosing DoorLoop Better price from DoorLoop. Also liked that doorloop data was portable in the event it didn't work out. But it's working out well. Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) Needed something more Real Estate specific. Review Source CB Christine B. Owner Real Estate Used the software for: 6-12 months ### "Still Producing Management LLC" April 17, 2024 5.0 Great when we have a question DoorLoop answers quickly. Pros Over all everything we were looking for is available except multiple QuickBooks accounts. Cons Can only integrate one QuickBooks account. Reason for choosing DoorLoop This one seemed to be what we were looking for in all areas. Review Source MM Mitchell M. General Manager Recreational Facilities and Services Used the software for: 1-2 years ### "A User-Friendly Oasis in Property Management!" December 27, 2023 5.0 Our experience with Doorloop has been nothing short of exceptional. From its user-friendly interface to the outstanding support staff, Doorloop has truly proven itself as a reliable and efficient platform for our needs. One of the standout features of Doorloop is its user-friendly design. Navigating through the platform is a breeze, thanks to its intuitive layout and well-thought-out functionalities. Whether you're a seasoned professional or a newcomer to property management, Doorloop provides a seamless experience that simplifies complex tasks. The clean and organized interface allows for easy access to all the necessary tools, making our workflow significantly smoother. The support staff at Doorloop has been a true asset to our experience. The team is not only knowledgeable and responsive but also genuinely dedicated to helping users make the most of the platform. Any questions or concerns we had were addressed promptly, and the support team went above and beyond to ensure our satisfaction. Their commitment to customer service sets Doorloop apart in an industry where support can make a significant difference. Additionally, Doorloop's commitment to regular updates and improvements is commendable. The platform evolves with the changing needs of the property management industry, ensuring that users have access to the latest features and technologies. This forward-thinking approach reflects Doorloop's dedication to providing a cutting-edge solution for property management. In conclusion, our overall experience with Doorloop has been wonderful. Its user-friendly interface, coupled with the exceptional support staff, has made our management tasks more efficient and enjoyable. We highly recommend Doorloop to anyone in the property management industry looking for a reliable and feature-rich platform that truly cares about its users. Mitchell McGhee General Manager Pros We love the ease of use with this software. As well as the amazing customer service staff! Any time we have an issue we are assisted quickly ( usually less than 10 minutes ) Cons The only complaint that we have is when we first signed up for DoorLoop we were able to run credit card payments through the portal. Now it says impersonating a tenant. We have quite a few guests that stay with us annually and used to take their payments through the portal but now have to have them write a check or utilize square. Review Source SW Sara W. General Manager Real Estate Used the software for: 6-12 months ### "Multifaceted for many types of rental properties" March 18, 2024 4.0 Overall doorloop has streamlined our lease tracking, billing process, collections, and accounting for all of our rental properties. Pros we are able to use this software across all of our rental properties and manage them in one place even though they are all very different rental property types. (apartments, campgrounds, VRBO) Cons There are some minor adjustments I would like to see in features, but this can all be custom programmed if you choose to pay for it. Review Source VR Verified Reviewer CEO Real Estate Used the software for: 1-2 years ### "One Place for Data and Coordination" February 8, 2024 5.0 I love this software. We have an office, and still use DoorLoop. I've had two accountants check it out and they were impressed. The customer service is SO quick. And I've got 3 Owners with logins, for their OWN portfolios, and they are impressed as well. If you've got 10 or more properties, even if you're in town, I recommend this software. If you manage for property owners, I suggest using this software. Pros I like the most that my tenants can put a work order online and get a response; whether or not the office is open. Cons There's a LOT of accounting reports, and some reports I felt I need but it's hard to get. Review Source VA Victoria A. Manager/Administrator Real Estate Used the software for: 6-12 months ### "My best friend DoorLoop" May 24, 2023 5.0 Overall DoorLoop has helped my business be more sustainable. I don' have to bear so much mental work anymore and i dont have to be present 24/7 anymore. Now my business can run smoothly all the time. Pros DoorLoop has made my small business so much more managable. It has made it so easy to stay on track with all crucial aspects of my business. Anything I could possibly need is already all integrated. Cons I just wish I could've gotten more hands on learning. DoorLoop haas great costumer service and i can reach out whenever i want through the app but when i starting to use it it did get a little overwhelming, I just wish someone could've sat with me and helped me with integrating and any other questions i had. Review Source BD Barbara D. Leasing Manager Commercial Real Estate Used the software for: Less than 6 months ### "Multiple features promising time management, too many to implement at once. Piecemeal learning." May 12, 2022 4.0 The learning curve of what the software does, manages, tracks & reports on has been long for me. If I saw an overview from an unfamiliar outsider standpoint to a fully functional software solution to property management issues, it would have been a game changer for my learning curve. My learning took longer because I didn't know where each piece fit in to managing a property. I never felt I knew where I was in the process of beginning to end what the software does. The videos should be "Teach me to use" not just "show how to enter" Pros The tech support chat feature has been a wonderful help! During business hours, there is a live person to answer my questions as specific or as general as I need. They've been knowledgable and easy to communicate with. I love that I can freely make suggestions to improve the software and they are open to receiving my input. It has definitely been my favorite part of using the software! Cons Some of my suggestions have been to improve the onboarding tutorial articles & videos. The nature of a tutorial is to assume the audience has no idea what you're doing or why. But many times I didn't see the 'big picture' before the minute detail of entering data, so I don't understand the "why" before the "do". As a newcomer, I did not see the data being used after it was inputted, so I didn't understand how & where it showed up in practice. (Running reports, sorting by property, searching for a work order, solving an accounting issue, etc) I would like to see each tutorial article made into a video. Each video should define what the terms mean in each module & show where they show up and how each can be used, sorted, searched, and why one would need to do so. So an Intro and Summary should be added to each video/article to show how it fits into property management usage. Each video should be feature focused so that the How-To is bringing us to Using a Feature. I'd like to see "example problem" videos that show how to navigate the software to find the solution. Another aspect is that some modules require multiple clicks to "drill down" into the part that needs to be edited, creating a deeper learning curve, but I guess when the software manages so many details, it needs to be parsed into sections. This product does not work well unless it is the sole method for managing the properties. For example, entering manual payments & deposits is cumbersome! Review Source LC Liz C. Manager Commercial Real Estate Used the software for: Less than 6 months ### "They make you feel like family!" September 21, 2023 5.0 There is so much to love about Doorloop. We realized we needed a web-based platform convenient for our tenants. We exclusively own and manage our own industrial real estate consisting of large industrial warehouse parks. I did extensive research in converting from our older property management software, MRI, to a new platform. After reviewing several other competitors (Yardi was very overpriced & a boring demo, Buildium didn't appear as user-friendly as Doorloop, Appfolio never called me back after multiple attempts, and there was one other that didn't have an accounting platform integration), Doorloop was the clear winner and stand out! The team at Doorloop is one big happy family and they make you feel like part of their family right out the gate. \[sensitive content hidden\] was our account exec who provided the demo and is always very responsive to any question, no matter how big or small. The demo she provided sold us instantly. We have been working exclusively with \[sensitive content hidden\] to get us onboarded and he has been beyond fantastic. You will find the platform appears very residential-based. The support staff and technical writers have been very happy and excited to do whatever they can to incorporate changes in the software to accommodate the needs of our industrial/commercial-based needs. They have exceeded our expectations thus far. We are still in the on-boarding stage, but we are very excited to use this new software. It's so incredibly intuitive! Pros The support team has been incredible! \[sensitive content hidden\] are stand outs. In addition, the \[sensitive content hidden\] of Doorloop are happy to interact directly with you also. You don't find this anymore with companies and it's incredible that Doorloop makes the experience so personal! Cons They appear to be mostly residential based, but please read my full review. Reason for choosing DoorLoop Mentioned in the Overall Experience. Review Source CC Claudia C. Owner Real Estate Used the software for: Less than 6 months ### "I confidently manage my own property now!" December 22, 2023 5.0 So far it's been great. Any kinks I may have are easily addressed via customer support. They are quick to respond and guide me step by step through any issues. There's a learning curve but they guide you through the onboarding process and offer support wherever needed. Pros Everything you need to manage your property is within this one program so it makes managing so much easier and it has the best tool so it's so much more professional than creating everything on your own from scrap. I love that reminders for rent collection are automatically sent as well as past due reminder. Cons I can't send messages to my tenants from the app unless I purchase a bigger plan but with only 4 doors it doesn't make sense. I wish I could just add on the messaging part without having to upgrade my plan. 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