--- title: "DoorLoop Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is DoorLoop the right Property Management solution for you? Explore 719 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/211768/DoorLoop/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-21" --- DoorLoop 4.8 (719) [View alternatives](https://www.capterra.com/p/211768/DoorLoop/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 21st, 2026 # Reviews of DoorLoop Ease of use 4.7 Customer Service 4.8 ## Pros and Cons in Reviews LM Laura M AssistantReal Estate, 2 - 10 employeesUsed the software for: 1-2 years. “We have 10 units and the text messaging, work orders, leases, automatic posting of rents and taking payments along with Door Loop app for tenants helps us to run our business without a physical office to maintain. “ September 17, 2026 CN Colette N Office ManagerReal Estate, 2 - 10 employeesUsed the software for: 1-2 years. “I can set up vendors for payments but the transaction limit (amount and frequency( for payment processing is often prohibitive.“ July 24, 2026 CN Colette N Office ManagerReal Estate, 2 - 10 employeesUsed the software for: 1-2 years. “I love the tenant transactions platform the best, it has greatly enhanced the collections process and has made the tenants more aware of the timing of their payments. “ July 24, 2026 MB Maggie B Property Manager In ChargeReal Estate, 2 - 10 employeesUsed the software for: More than 2 years. “Occasionally, it becomes difficult to remove a charge or a payment that should NOT go to the owner BUT to the management company.“ July 24, 2026 JL Jim L Broker OwnerReal Estate, 2 - 10 employeesUsed the software for: Less than 6 months. “I love the feature that allows tenants to pay rent online which includes notifications for rent due, late fees, and current balances on their account.“ March 5, 2026 DW David W Director of AdministrationReal Estate, 2 - 10 employeesUsed the software for: Less than 6 months. “At the point of onboarding, they have friendly people, but the system is too glitchy.“ September 5, 2026 MG Michele G Vice PresidentReal Estate, 2 - 10 employeesUsed the software for: Less than 6 months. “Doorloop sets up various zoom meetings prior to going live where they walk you through the software. If you have any questions, you shoot them an email or ask their AI assistant Gary, who has also been a great help if you need to learn how to access or do something.“ October 27, 2025 KB Kerry B Broker OwnerReal Estate, 2 - 10 employeesUsed the software for: More than 2 years. “The lack of person to person technical support since they have gone to mostly bot chat support.“ August 11, 2026 ## Showing most helpful reviews Showing 1-25 of 719 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Braden P. Owner Commercial Real Estate Used the software for: 1-2 years ### "Good value, intuitive interface " August 20, 2026 5.0 We tried a few others and DoorLoop provided the best value and most intuitive user interface for both tenants and employees Pros Easy to learn and onboard new employees and tenants, good value for the cost, customizable lease terms into the future Cons It can be challenging to troubleshoot tenant issues and triangulate with the DoorLoop support team and the tenant Review Source Response from DoorLoop September 3, 2026 Thank you, Braden! It's great to hear DoorLoop's made onboarding new employees and tenants so easy, and that the value and interface have stood out compared to other options you tried. On troubleshooting tenant issues: we hear you. Coordinating between you, our support team, and your tenant can add friction, and that's valuable feedback for us to work on. If you run into this again, feel free to loop in support directly at support@doorloop.com so we can help close that gap in real time. Thanks for sharing your thoughts with us, Braden, we appreciate it! DH Dustin H. Property Manager Real Estate Used the software for: Less than 6 months ### "DoorLoop is Solid! " December 7, 2025 5.0 I tell everyone that asks me about DoorLoop what do I like most...having a solid solution that is backed by great support is rare. This combination is rare to find in any SaaS platform. Pros The customer support is truly top notch! There has never been a case where we have not left with the issue resolved and walking away with more confidence and knowledge. Cons There is a learning curve but this simply could be as many of us are new to using this kind of platform. Not much I could say that I like least...maybe the slow payment processing but other than that it is great. Alternatives considered [AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/) Reason for choosing DoorLoop Appfolio felt like a clunky Excel spreadsheet from 2005. Review Source Response from DoorLoop December 9, 2025 Thanks, Dustin! Your team and your business deserve only the best. Glad to be your property management software partner! Eddie B. Owner Real Estate Used the software for: Less than 6 months ### " Great Features, But Major Flaws and No Follow-Through" July 28, 2025 2.0 Customer service seemed great at first, but once you’re signed up, it turns into a lot of runaround with no real resolution. Issues get dragged out, and you’re left waiting with no fix in sight. Disappointing overall. Pros What I liked most about DoorLoop is that it allows me to generate a balance sheet per property. That’s been a helpful feature for organizing my finances. Cons What I liked least is the inability to void vendor payments that didn’t go through. Even after two months, the payment still shows up on the vendor’s portal, and there’s no way to fix it manually. I’ve spent hours on this issue with customer service and still have no resolution. This is a basic function that should work in any property management system. Alternatives considered [TurboTenant](https://www.capterra.com/p/147659/Turbo-Tenant/) Reason for choosing DoorLoop Balance Sheets per property, and I thought the customer service would be better. Review Source Response from DoorLoop July 30, 2025 Hey Eddie, thank you so much for bringing this up to our attention and getting on the phone so quickly with us. We look forward to getting this resolved for you soon. MB Maggie B. Property Manager In Charge Real Estate Used the software for: 2+ years ### "User Friendly-Worth the investment!" July 24, 2026 5.0 Doorloop has been effective for our company. It is a great value for the money. The customer service and support have also been excellent—responsive, helpful, and always willing to assist when needed. Overall, I’ve had a very positive experience since we started using it in 2022 and would highly recommend it. Pros I’ve had a great experience using Doorloop. It’s easy to navigate, reliable, and makes managing day-to-day tasks (Applications-Reports-Leases-Rent payments) so simple and organized. Cons The only thing I have found some difficulty with is with the reports that are provided to the owners we manage for (P&L). Occasionally, it becomes difficult to remove a charge or a payment that should NOT go to the owner BUT to the management company. Alternatives considered [Rent Roll Pro](https://www.capterra.com/p/40313/Rent-Roll-Pro/) Reason for choosing DoorLoop Seemed to work better for what we needed. Review Source Response from DoorLoop July 29, 2026 Thank you, Maggie! We're glad DoorLoop has been reliable for your team since 2022 and has made day-to-day tasks like applications, reports, leases, and rent payments so much easier to manage. Our customer support team will be glad to see your feedback, too. On the Profit and Loss reports: Thanks for flagging that. Having trouble removing a charge or payment that should go to the management company instead of the owner is useful feedback, and we'll make sure it gets in front of the right team. If you haven't already, please reach out to us at support@doorloop.com with the specific scenario so we can dig into what's happening on your end. Really appreciate you sharing this, Maggie! Thanks for being a long-time customer. Kristen W. President Real Estate Used the software for: 1-2 years ### "Use of DoorLoop for Property Management" April 10, 2024 4.0 I really like it. I almost don't want to tell others, because once my competitors see that Appfolio, Yardi, or other platforms don't really offer what you need. And not having to use Quickbooks is great! Pros I love the platform and look of it. It's so easy to navigate! Cons The lack of training in the short time frame allowed. It has excellent modules for self-teaching, but the components offered are so good, you want to be able to have someone help you set a goal line of setting things up, and seeing how they work. Reason for choosing DoorLoop For it's potential. I do have some issue with the leasing part, because I am losing a valuable program called Rentlinx next week, and no one compares to that as far as syndication and global advertising, which I offer to all my clients, and has been my edge over just using Zillow. Switched from [AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/) It wasn't working well for the money. It was expensive, and didn't offer good accounting. The other issue for me, was that we designed and love our own website, and they kept requiring us to use them for a very expensive and admittedly very basic styles. Review Source Irving W. Principal Real Estate Used the software for: 6-12 months ### "The easiest and most affordable" November 6, 2020 5.0 Pros Definitely the ease of use. Our last software took us months to figure out, and cost a fortune for training. After a few painful years, we finally made the switch because they didn't have certain features we wanted that doorloop offered. To say the software is easy to use is an understatement. We only needed two training sessions (an hour each), and felt like we were proficient enough to get going. What took months before, not only took a matter of days. It definitely took the pain out of migration and training. Cons I'm still waiting for the Zapier integration to be fully connected with all the apps so we can start doing some automation with our other programs. Alternatives considered [AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/)[Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/) Reason for choosing DoorLoop The cost and ease of use Switched from [Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/) Because I felt like we had to be accountants to use the software. It took 45 minutes to reach tech support which simply wasn't acceptable when we have a growing business to run. Review Source Izhak M. Owner Real Estate Used the software for: Less than 6 months ### "Incredible reporting and robust accounting" December 13, 2020 5.0 Pros I have known many of the founders for several years and they have an impressive record of successful ventures, so I was lucky enough to get invited for an early access trial. So far I've found it to be incredibly intuitive, easy to use and above all the speed with which I can generate my reports is incredible. From a tenant perspective, the portal has greatly improved my communication and allowed me to easily track maintenance requests submitted by my tenants. I'm excited to grow with the product and already see huge benefits implementing this into my business. Cons As I noted, I'm one of the first users to gain access to the system so it's still missing some small features, however after speaking with their support team, even the smallest functionality I will need for my business is on their roadmap to be released over the next couple of quarters. Alternatives considered [Propertyware](https://www.capterra.com/p/25491/Propertyware/) Reason for choosing DoorLoop The detailed accounting system was a huge part of why I decided to go with DoorLoop as it means I no longer have need for QuickBooks Switched from [Yardi Breeze](https://www.capterra.com/p/164741/Yardi-Breeze/) The reporting was the biggest draw for me as being able to get a quick and clear picture of everything that's going on is vital for me to be successful Review Source CN Colette N. Office Manager Real Estate Used the software for: 1-2 years ### "Makes collection work less of a headache and I no longer dread the first of the month!" July 24, 2026 5.0 Very positive. Any irregularities in processing or recording activity is so quickly addressed by Gary or a Looper. It is a complex system but the learning curve is quick and the terrific resources augment the transition. Pros I love the tenant transactions platform the best, it has greatly enhanced the collections process and has made the tenants more aware of the timing of their payments. I also like that it takes the thinking out of when to charge late fees, making sure each tenant has paid, etc. The overview page also helps manage by exception. And Gary (agentic customer service rep) is so potent. Cons I do not like not being able to generate invoices for work outside of rents, it makes the portal just a bit less comprehensive. I can set up vendors for payments but the transaction limit (amount and frequency( for payment processing is often prohibitive. Review Source Response from DoorLoop July 29, 2026 Thank you, Colette! We're so glad the tenant transactions platform has taken the guesswork out of collections, made tenants more aware of payment timing, and helped you manage by exception instead of chasing every account. Glad Gary and our customer support team have been a big help, too. As for invoicing outside of rent and the vendor payment limits: both are already possible, you just need your account cleared for a higher transaction amount and frequency. That's a quick approval on our end. Fastest path: Open the chat bubble inside the platform and let support know you need a higher transaction amount and frequency approved. They can turn it around same day. Really appreciate the 10/10, Colette! Thanks for being a DoorLoop customer. TL Travis L. Senior Associate Real Estate Used the software for: 1-2 years ### "Thumbs up DoorLoop" August 12, 2026 5.0 I’ve had a great experience with DoorLoop and the customer service team is very quick to respond to my inquiries. Pros DoorLoop is a very user-friendly software and the customer service is bar none! The interface is easy to navigate. Cons Having a rent collection amount threshold. I realize it’s a control feature but it makes it difficult to onboard a tenant. Review Source Response from DoorLoop September 3, 2026 Thank you, Travis! It's great to hear DoorLoop's been so user-friendly for your team, and that our customer service has been quick to respond whenever you reach out. On the rent collection threshold: that's a fair tradeoff to flag, security controls can add friction during onboarding. We'll pass this along to the team, and if you want help finding a workaround for your setup, please reach out to us at support@doorloop.com. We really appreciate you taking the time to share this, Travis! Thanks again. CM Cullen M. Owner Real Estate Used the software for: 1-2 years ### "Best Software Ever" August 3, 2026 5.0 Has been very professional from the start and I'm enjoying the service. Gives me peace of mind that the behind the scenes is all being handled correctly. Pros This is my first time managing property for other owners so I was looking for intuitive software that was easy for my tenants and owners to navigate. I also wanted something I could quickly understand and implement. DoorLoop provided all of those items for me. On top of that the AI based chat, product support is great. 99% of the time my questions are answered immediately and with step-by-step instructions. The 1% personal support is also spot on. Very happy overall! Cons I dont really have any at the moment. One feature I would like to have access to are the move in and move out inspection templates without having to upgrade beyond the premium subscription but its not a huge deal not having access currently. Review Source Response from DoorLoop August 4, 2026 Thank you, Cullen! We built the platform to be intuitive from the start, so it's great to hear that's how your tenants and owners are finding it. Glad our AI chat support's been getting you answers immediately, and that our support team has been there for the rest. And knowing DoorLoop's given you peace of mind that the behind-the-scenes work is handled correctly means a lot to us. We really appreciate you sharing this, Cullen. Thanks for being a DoorLoop customer! EK Eli K. Property manager Accounting Used the software for: 6-12 months ### "Expensive and Lacking Support" December 24, 2024 1.0 The software itself is not updated regularly, which means you'll be working with outdated technology. This is unacceptable, especially considering the premium price. Unless Doorloop significantly improves their customer support and software updates, I strongly advise against using their service. Pros Not recommended. Doorloop is overly expensive and fails to deliver adequate customer support. Poor value for the cost. Cons After purchasing their plan, I found it impossible to get help from their customer support team. It seems they're only interested in making sales, not providing assistance. Switched from [Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/) Disappointing experience with Buildium. Despite their promising property management features, their customer support is virtually non-existent. Review Source Response from DoorLoop February 13, 2025 Hi Eli, we're extremely sorry and upset to hear about your experience. I see our team tried reaching out a few times but hasn't been able to reach you. We're going to have another member try reaching out to you again this week so we can learn how we can improve and make things right. Thank you so much for letting us know, we're on it! AR Andrew R. Owner Real Estate Used the software for: Less than 6 months ### "Nickle & Dime galore - not worth the money " June 25, 2024 2.0 I strongly advise against using DoorLoop for your property management needs. Initially, the salesperson convinced me to pay for a full year in advance, as I often do with services. However, the experience quickly deteriorated. The trainers, working from home, frequently had poor internet connectivity, wasting half of the training sessions (one hour) on fixing their internet issues. The onboarding process was so cumbersome that I had to complete it myself after multiple failed attempts. Additionally, I was not informed about the extra fee for a merchant account needed for rent collection, which was a primary reason for choosing the software. After realizing the high cost, I discovered several other services offering more features at much lower prices. When I decided to cancel within 60 days of starting, I was denied a refund. Despite paying for a full year, I only used the service for less than 60 days, leaving me feeling unfairly treated. Based on my experience, I recommend seeking alternative property management solutions that provide better value and customer support. Pros The service has a simplistic look to it. I didn't want anything fancy as i have older tenants and I needed a simple/straight forward look. Cons The salesperson effectively convinced me to purchase the product, leading me to pay for a full year in advance, as I usually do. However, the experience deteriorated significantly after the initial purchase. The trainers, who work from home, frequently encountered poor internet connectivity, consuming half of the allotted training time (one hour) to resolve their issues. The onboarding process was cumbersome and required multiple attempts, eventually leading me to handle it myself. I was also not informed about the additional fee for a merchant account necessary for rent collection, which was one of the primary reasons I purchased the software. Upon realizing the cost, I found several other services offering more features at a much lower price. When I decided to cancel the service within 60 days of starting, I was denied a refund. Despite paying for a full year, I only used the service for less than 60 days, leaving me feeling unfairly treated. Reason for choosing DoorLoop honestly the look - I needed something simply for tenants Switched from [RentRedi](https://www.capterra.com/p/199707/RentRedi/) After a highly disappointing experience with DoorLoop, I decided to switch to RentRedi, and it has been a game-changer for my property management needs. One month of using DoorLoop cost the same as an entire year with RentRedi, yet RentRedi offers significantly more services. With RentRedi, I receive a comprehensive suite of features that far surpass what DoorLoop provided, all at a fraction of the cost. The transition was smooth, and the support has been outstanding, making it clear that RentRedi values its customers and their success. I highly recommend RentRedi for anyone looking for a more affordable and efficient property management solution. Review Source Response from DoorLoop August 6, 2024 Dear Andrew, Thank you for sharing your feedback. We're sorry to hear that your experience with DoorLoop hasn't met your expectations. We take your concerns seriously and have tried to reach out to you directly to address them. We would like to discuss your concerns further and find a solution that works for you. Please contact our customer support team at your earliest convenience. Best regards, The DoorLoop Team DG Daniel G. Property Manager Real Estate Used the software for: Less than 6 months ### "New to DoorLoop & love so far" December 31, 2023 5.0 So far 4.5 out of 5. Some hiccups on the set up process (processing limits for receiving and sending funds was EXTREMELY low) and took days to get resolved. I don't like the 3rd party processing partner so far as they are hard to get ahold of to address any issues. I have used Stripe in the past and much easier. Pros The set up process was helpful as there are some onboarding calls and demos to watch. The extensive reporting/features really help automate the workflow and efficiency of the bookkeeping Cons The lack of direct phone service when there are customer support issues. Submitted tickets to request a callback and then not getting one is very frustrating. I was 99% sure phone support would have included a direct phone number to the service center, but the online support can take hours to get a response. Also the payment processing time is slow. There needs to be an option for expedited funds if there already isn't one. I am new Alternatives considered [AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/) Reason for choosing DoorLoop I did not have 50+ properties to start and also pricing was cheaper Switched from [TenantCloud](https://www.capterra.com/p/133029/TenantCloud/) That program was slow, clunky and didn't have a lot of options. I used Appfolio in the past and DoorLoop seemed similar. Review Source Response from DoorLoop July 30, 2025 Hi Daniel, we're happy to let you and others know that DoorLoop has had a direct phone number for phone support for a while now. Our average response time is now under 5 minutes as well. Thank you to your review for helping push us to deliver even better customer service! BO Ben O. Owner Real Estate Used the software for: 1-2 years ### "Great platform for people new to the industry " April 3, 2024 5.0 We were new to the property management business and spun our tires for a couple of years trying to manage tenants and get our finances straight, for a fair price. DoorLoop came along and was easy to implement. It helped us get everything organized and under control. It's been very easy to train new hires on. Pros I loved how easy it was to get DoorLoop started. I have tried other well-known platforms in the industry and struggled to get them working. Many oversold their features. All of DoorLoop's features that I have use have been a success. Always meet my expectations. Cons I think that DoorLoop is a newer platform so there are still some features that need to be added or have only recently been added, like expense tracking by unit. I think more established platforms have all the features flushed out already. Alternatives considered [AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/) Reason for choosing DoorLoop AppFolio was highly recommended but they refused to work with us as a small business. Switched from [HoneyBook](https://www.capterra.com/p/162588/HoneyBook/)[Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/)[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) None of the other platforms met all of your needs for where we were at as a new small business. Review Source LZ Larry Z. Owner Real Estate Used the software for: 1-2 years ### "Doorloop rental management software" July 13, 2023 5.0 I can't say enough about how good the support has been! I've never had an issue getting an answer or solving a problem using the chat system. During the day response is usually almost immediate! Pros The ability to track our leases and the Tenant Portal are the most important features for our business. It was an easy transition to incorporate it into our business processes once we got past the learning curve. Support is fantastic since we are able to get answers to questions or difficulties almost immediately at any time via their online chat system. Cons There is a learning curve up front, but once we got used to it the product is easy to use. Some of the complexity is due to the extensive feature set. Reason for choosing DoorLoop Portfolio management, extensive feature set. Switched from [TenantCloud](https://www.capterra.com/p/133029/TenantCloud/) I mainly switched because I needed the ability to manage properties in multiple portfolios for accounting purposes which TenantCloud could not do. Review Source RD Rebekah D. Chief Administrative Officer Real Estate Used the software for: 2+ years ### "Door Loop is a One Stop Shop" October 16, 2023 4.0 Our overall experience with DoorLoop is wonderful. Pros First of all, we love that DoorLoop is a cloud base system so we can log onto it using various way, from our phones to a desktop computer and see everything in real time. We also like how customizable it is and that we don't have multiple programs to keep track of everything. This program tracks it all! Not only can we keep track of rents, but also look at maintenance requests that still need to be completed. It helps us stay organized and productive. Cons Bank reconciliations could be improved. If I am in the middle of a bank reconciliation but need to toggle to another area, when I come back, I have to start all over again. Sure the boxes of cleared transactions may be checked, but it would be helpful if there was an option to save so when coming back to it, I could just click on the partially reconciled statement. We have 5 portfolios and I wish we had the option to assign a cost just to the portfolio instead of a certain property. (Currently, we created "dummy" properties and assign costs to those, but those add cost to the program, since we are charged by each door we have.) Alternatives considered [Yardi Breeze](https://www.capterra.com/p/164741/Yardi-Breeze/) Reason for choosing DoorLoop DoorLoop was reasonably priced. Review Source CF Csilla F. Owner Real Estate Used the software for: Less than 6 months ### "Excellent Property Management Toolkit" September 29, 2023 5.0 I've been using DoorLoop for three months - the onboarding was well supported, and so far it's been an amazing experience. I can manage all aspects of property management - maintenance, leasing, accounting, marketing, file management. I'm really happy with DoorLoop! Pros My favorite thing about DoorLoop is that it's extremely user friendly and transparent, easy to navigate, while it has tons and tons of features. Whoever did the architecture part on this, did an amazing job. It's well built, fast, robust. It has everything a property manager could ever need: lease tracking, accounting, storing files, communication with tenants and vendors (and owners if you're managing third party properties). You can even link it up with your bank account for real time reconciliation. It has third party partners for insurance, for lease marketing, payment processing - whoever designed this knew exactly what a property manager would find useful. Onboarding was a breeze - there is live help, my questions are expertly and efficiently answered within hours (sometimes minutes). I feel like I have a team at my hand at all times. I was on Rent Manager before (as a landlord), and I couldn't wait to leave that platform. I was researching various options, and DoorLoop was by far the best from the get go. I'm so so glad I made the move. Cons There's not a lot I don't like so far. It will take some time for me to fully grasp and see through all the capabilities, but that's more of a plus than a minus. Alternatives considered [Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/) Reason for choosing DoorLoop I found that the DoorLoop system offered everything I needed (and more) in a well organised and easy to use way. It feels like there's an extremely robust system that is somehow easy to use and easy to learn. While cost wise the alternative might have been somewhat cheaper, the extra features AND the well designed user interface makes this the perfect choice for me as an owner/property manager. Switched from [Rent Manager](https://www.capterra.com/p/2732/Rent-Manager/) I was an owner user of Rent Manager. I found it to be not user-friendly at all: a very slow system, very little customisation, the reporting wasn't organised at all. If I wanted to see what one property was doing financially, i had to pull a report. In DoorLoop I just go into that unit and every piece of information is right in front of me. Part of it is the visual: I feel like Rent Manager didn't take advantage of software architecture/customisation opportunities, they just built an online system based on what previously was done on paper. DoorLoop is designed with the user in mind from ground up. Review Source JB John B. OwnerManager Real Estate Used the software for: 1-2 years ### "Best Apartment Management Platform!" March 22, 2024 5.0 Overall, it has been a very seamless transfer, smooth experience, and very few complaints that weren't addressed and taken care of in rapid fashion. I have very little negative to say about DoorLoop as a company and the people I have interacted with who work there. Two thumbs up!! Pros The way that virtually everything you need to run a Multi-Family Dwelling is on the DoorLoop platform. Additionally, the customer service, from onboarding to setup, to handling random things that come up during the normal course of business, has been amazing!! Cons As an apartment owner with only 80 units, the price for DoorLoop as a relative cost to what we bring in is much higher than larger operations. In my opinion, the price is pretty steep considering there are useable alternatives for next to nothing. Yes, they don't quite have the functionality and integration as DoorLoop, but there is still an efficiency curve that doesn't quite fit us, however we still use DoorLoop because of the exceptional service and product it provides. Reason for choosing DoorLoop Functionality, Customer Service, Integration into our business. Switched from [Azibo](https://www.capterra.com/p/250949/Azibo/) Functionality. It didn't have everything our business needed. And although it didn't cost us anything a month, the amount of time and effort that has been saved by changing to DoorLoop has been more than noticeable. Review Source CM Carolyn M. Owner Real Estate Used the software for: 1-2 years ### "Excellent property management system. Worth every penny. " December 3, 2025 5.0 Pros Excellent property management system. Worth every penny. As a private landlord and owner-operator, DoorLoop was the solution I have been looking for. Cons Nothing. I really enjoy using DoorLoop. I don't really have any cons to report. I am a happy customer :) Review Source Response from DoorLoop December 5, 2025 Your team and your business deserve only the best, Carolyn. Glad to be your property management software partner! MR Mark R. SVP Real Estate Used the software for: Less than 6 months ### "Streamlined yet robust program " November 13, 2025 5.0 A well thought out and carefully created program that addresses every aspect of commercial property ownership. Pros That I can access the status of all of my rental properties anywhere in the world and my tenants can make their rent payments, submit repair requests and it makes onboarding new tenants a breeze. Cons Nothing really, having migrated from Quickbooks, I am very impressed with its user interface. It simplifies my day Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Broader features and minimal learning curve Review Source Response from DoorLoop November 14, 2025 Thank you for trusting DoorLoop with your growing business needs, Mark! JF Joe F. Managing Partner Commercial Real Estate Used the software for: 1-2 years ### "Why I choose DoorLoop" September 24, 2023 5.0 Great customer service and very responsive to our feedback for improvements. I don't hesitate to recommend it to other apartment operators for their business. Pros DoorLoop has an ease-of-use scale that allows you to get up and running with your property business in a very short period of time. The ability for residents to access a resident-facing portal was important in this day and age. I compared competitors and their products, availability of a resident portal, on-boarding time and chose DoorLoop because it allowed us to get moving on with understanding the apartment community and it's "quirks." Cons Limited option for screening and background check and lack of integration with BlueMoon TAA online lease application. The DoorLoop's partnership doesn't allow us to take advantage of the revenue stream we could otherwise have with some others. The current offering costs twice as much which means our residents would be paying more for application and screening fees. Our own business relationship with an outside service allows us a greater revenue stream while allowing us to charge a smaller fee for the same service to our residents. This means that we have redundant process where we have residents do their online lease in Bluemoon, then have to create a link to the application from DoorLoop just to be able to get to the payment screen for the residents.Another challenge is reporting for a partnership with passive investors. In order to accomplish this, we have to export to a CVS file and generate a spreadsheet report that provides the right information to our passive investors. Alternatives considered [ResMan](https://www.capterra.com/p/135182/ResMan/)[Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/) Review Source AR Alison R. Owner Real Estate Used the software for: Less than 6 months ### "Property Management Software With Great Customer Service" December 10, 2023 5.0 My overall experience is positive. Since so many of my tenants are coming through Airbnb at the moment, I'm probably not getting $60 worth of value every month, but if more tenants come through Furnished Finder in the future, then it will be worth $60/month. The customer service is really exceptional, and DoorLoop is the best property management software I have been able to find. Pros DoorLoop has great customer service. From day one, they walk you through all of the setup and follow up to make sure you understand everything. They are quick to reach out to you if you have a question at any point later on. They want to hear your feedback, and will act on good ideas that you give them. My tenants find it easy to pay their rent through DoorLoop, and they receive automated invoices and receipts. Cons The rental application feature is a bit clunky to use, and I wish there were a way to split the cost of the TransUnion credit report fee between the applicant and our company so that we can stay within New York State guidelines. It would also be great if there were the option to save application templates that could then be applied to rental units. I would like to be able to easily see on the Dashboard the expected date that undeposited rent will be deposited into the company bank account. I would love to have a budget feature so that I could utilize all the accounting features. Also, it would be great to be able to have rent reported to the credit bureaus. Switched from [Hemlane](https://www.capterra.com/p/147198/Hemlane/) The Hemlane software was not user-friendly. Review Source LE Lawrence E. HOA President Non-Profit Organization Management Used the software for: Less than 6 months ### "How Doorloop Worked for Us" March 2, 2023 5.0 With doorloop we were able to reduce the amount of time needed to tend to the homeowners. The collection of fees was a manual process that had its risks. The ability to collect fees using various options was an impressive attraction for us. This product solved those challenges and gave us the abilities we were searching for at a price we could afford and one that fit our needs. What makes doorloop better? not being forced to accept and pay for what you don't need. Pros After a very detailed training session and after having all our questions answered (sometimes several times), we were able to easily integrate the platform to suit our style, and getting the HOA members on board was simple. The team we worked with seemed to always be available to answer our questions or expand their instruction or refer us to helpful tools. We never felt like we were bothering them. They explained every aspect of the site and what our money would afford us. They checked in on us often, and never used pressure sales tactics yet, they thoughtfully offered recommendations and explained their reasoning which demonstrated to us that they were listening to what we wanted and not what they wanted to sell to us. Cons One thing we hope gets addressed as soon as possible is adding the proper language and labels for HOA's. We had to explain to our homeowners that they were not tenants. The homeowner elements need to be like the tenants as some of our homeowners were caught up by called tenants. Reason for choosing DoorLoop We are a small HOA (36 units), and your a la carte abilities; being able to give us what we needed without so many of the other things we did not need. Review Source DM David M. Manager Real Estate Used the software for: 6-12 months ### "DL Review" October 26, 2023 4.0 Doorloop is easy to use, has most of the functionality I need to run my operations and accounting (besides payroll), but the customer support is virtually nonexistent. If I didn't understand technology I would have left after the first month. Pros Overall ease of use, portal payments, connectivity with our bank. Cons The rollout and training was almost all done on our own. We spent lots of time filling out a spreadsheet but the initial setup done by DL was incomplete and had many discrepancies. Took me a lot of time to sort through it all and fix it myself. Reason for choosing DoorLoop Price and simplicity of navigating through software. Review Source KD Kenneth D. Owner/Broker Real Estate Used the software for: 1-2 years ### "Property Management" October 25, 2023 5.0 I love how they do everything. Very easy to use and very strong customer service. I have dealt with other types of management systems and this by far is the best. I want to thank \[sensitive content hidden\] (used to be salesman has since been promoted well deserved) and \[sensitive content hidden\] (customer onboarding). I cannot thank them enough for their time and for their dedication. Being in this industry of property management this has been the best decision we have made for our company for organization and payment processing. Pros Whenever I have issues with the product, I can usually get a hold of someone within about 10 minutes or less. It gives me plenty of time to start working on other things that I do. The customer service is prompt and accurate and extremely accommodating. Cons I am in Commercial Real Estate property management. I deal in storage units as well. It is good for storage units however for overall marketing on commercial properties it does not fulfill this currently. I know they are working on this sector. I know that with the technology they do provide, this feature will be more effective once they have completed working on it. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.