--- title: "DoorLoop Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is DoorLoop the right Real Estate Property Management solution for you? Explore 714 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/211768/DoorLoop/reviews/" page_type: "reviews" language: "en" --- DoorLoop 4.8 (714) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 11th, 2026 # Reviews of DoorLoop Ease of use 4.7 Customer Service 4.8 ## Pros and Cons in Reviews CN Colette N Office ManagerReal Estate, 2 - 10 employeesUsed the software for: 1-2 years. “I love the tenant transactions platform the best, it has greatly enhanced the collections process and has made the tenants more aware of the timing of their payments. “ July 24, 2026 CN Colette N Office ManagerReal Estate, 2 - 10 employeesUsed the software for: 1-2 years. “I can set up vendors for payments but the transaction limit (amount and frequency( for payment processing is often prohibitive.“ July 24, 2026 JL Jim L Broker OwnerReal Estate, 2 - 10 employeesUsed the software for: Less than 6 months. “I love the feature that allows tenants to pay rent online which includes notifications for rent due, late fees, and current balances on their account.“ March 5, 2026 MB Maggie B Property Manager In ChargeReal Estate, 2 - 10 employeesUsed the software for: More than 2 years. “Occasionally, it becomes difficult to remove a charge or a payment that should NOT go to the owner BUT to the management company.“ July 24, 2026 MG Michele G Vice PresidentReal Estate, 2 - 10 employeesUsed the software for: Less than 6 months. “Doorloop sets up various zoom meetings prior to going live where they walk you through the software. If you have any questions, you shoot them an email or ask their AI assistant Gary, who has also been a great help if you need to learn how to access or do something.“ October 27, 2025 SR Susie R CEOExecutive Office, Self-employedUsed the software for: Less than 6 months. “It took awhile to get the online payment portion set-up and the starting limits on amount of money allowed to be collected online for rent was too low and took extra work to "ask" for it to be raised, and until the limit was adjusted my tenant could not pay through the tenant portal.“ December 18, 2023 Christine B Pilates transformation expertHealth, Wellness and Fitness, Self-employedUsed the software for: Less than 6 months. “Overall, this application is easy to organize and deploy for multiple tenants but the cost is exorbitant compared to other platforms.“ April 3, 2026 Eddie B OwnerReal Estate, 2 - 10 employeesUsed the software for: Less than 6 months. “Even after two months, the payment still shows up on the vendor’s portal, and there’s no way to fix it manually.“ July 28, 2025 ## Showing most helpful reviews Showing 1-25 of 714 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Kristen W. President Real Estate Used the software for: 1-2 years ### "Use of DoorLoop for Property Management" April 10, 2024 4.0 I really like it. I almost don't want to tell others, because once my competitors see that Appfolio, Yardi, or other platforms don't really offer what you need. And not having to use Quickbooks is great! Pros I love the platform and look of it. It's so easy to navigate! Cons The lack of training in the short time frame allowed. It has excellent modules for self-teaching, but the components offered are so good, you want to be able to have someone help you set a goal line of setting things up, and seeing how they work. Reason for choosing DoorLoop For it's potential. I do have some issue with the leasing part, because I am losing a valuable program called Rentlinx next week, and no one compares to that as far as syndication and global advertising, which I offer to all my clients, and has been my edge over just using Zillow. Switched from [AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/) It wasn't working well for the money. It was expensive, and didn't offer good accounting. The other issue for me, was that we designed and love our own website, and they kept requiring us to use them for a very expensive and admittedly very basic styles. Review Source JL Jim L. Broker Owner Real Estate Used the software for: Less than 6 months ### "DotLoop Platform" March 5, 2026 5.0 Very positive! I think the platform is very intuitive, and user friendly. The AI component is also a helpful add-on for the tenants. Pros I love the feature that allows tenants to pay rent online which includes notifications for rent due, late fees, and current balances on their account. I also like the direct messaging feature between me and the tenants., and the feature that allows tenants to put their maintenance requests with photos and descriptions on the platform without having to call us. Cons Response time from customer service, though I think that is being corrected. \[sensitive content hidden\] , the customer relations manager that is assigned to me though is awesome. Alternatives considered [Yardi Breeze](https://www.capterra.com/p/164741/Yardi-Breeze/) Reason for choosing DoorLoop Features, cost, ease of navigating the system. Review Source Response from DoorLoop March 6, 2026 Hi Jim, thank you so much for your kind words. We appreciate the feedback about customer service and will pass this along to our team. Let's keep growing! Eddie B. Owner Real Estate Used the software for: Less than 6 months ### " Great Features, But Major Flaws and No Follow-Through" July 28, 2025 2.0 Customer service seemed great at first, but once you’re signed up, it turns into a lot of runaround with no real resolution. Issues get dragged out, and you’re left waiting with no fix in sight. Disappointing overall. Pros What I liked most about DoorLoop is that it allows me to generate a balance sheet per property. That’s been a helpful feature for organizing my finances. Cons What I liked least is the inability to void vendor payments that didn’t go through. Even after two months, the payment still shows up on the vendor’s portal, and there’s no way to fix it manually. I’ve spent hours on this issue with customer service and still have no resolution. This is a basic function that should work in any property management system. Alternatives considered [TurboTenant](https://www.capterra.com/p/147659/Turbo-Tenant/) Reason for choosing DoorLoop Balance Sheets per property, and I thought the customer service would be better. Review Source Response from DoorLoop July 30, 2025 Hey Eddie, thank you so much for bringing this up to our attention and getting on the phone so quickly with us. We look forward to getting this resolved for you soon. DH Dustin H. Property Manager Real Estate Used the software for: Less than 6 months ### "DoorLoop is Solid! " December 7, 2025 5.0 I tell everyone that asks me about DoorLoop what do I like most...having a solid solution that is backed by great support is rare. This combination is rare to find in any SaaS platform. Pros The customer support is truly top notch! There has never been a case where we have not left with the issue resolved and walking away with more confidence and knowledge. Cons There is a learning curve but this simply could be as many of us are new to using this kind of platform. Not much I could say that I like least...maybe the slow payment processing but other than that it is great. Alternatives considered [AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/) Reason for choosing DoorLoop Appfolio felt like a clunky Excel spreadsheet from 2005. Review Source Response from DoorLoop December 9, 2025 Thanks, Dustin! Your team and your business deserve only the best. Glad to be your property management software partner! AB Ashley B. owner Real Estate Used the software for: 6-12 months ### "Would choose them again" October 27, 2025 4.0 Im glad I went with DoorLoop. They've been great. The people have been helpful and the transition was pretty easy. Pros value, ease of use, easy customer service. Use of ai to help with problems initially. I came from AppFolio and it has been pretty easy learning this platform Cons issues can take a bit longer to fix as this company is not open past 5 est and on the weekends. An answer or solution may have to wait. Switched from [AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/) started my own compnay and didn't have enough properties for AppFolio Review Source Response from DoorLoop November 10, 2025 Thank you for trusting DoorLoop with your growing business needs! Irving W. Principal Real Estate Used the software for: 6-12 months ### "The easiest and most affordable" November 6, 2020 5.0 Pros Definitely the ease of use. Our last software took us months to figure out, and cost a fortune for training. After a few painful years, we finally made the switch because they didn't have certain features we wanted that doorloop offered. To say the software is easy to use is an understatement. We only needed two training sessions (an hour each), and felt like we were proficient enough to get going. What took months before, not only took a matter of days. It definitely took the pain out of migration and training. Cons I'm still waiting for the Zapier integration to be fully connected with all the apps so we can start doing some automation with our other programs. Alternatives considered [AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/)[Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/) Reason for choosing DoorLoop The cost and ease of use Switched from [Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/) Because I felt like we had to be accountants to use the software. It took 45 minutes to reach tech support which simply wasn't acceptable when we have a growing business to run. Review Source Izhak M. Owner Real Estate Used the software for: Less than 6 months ### "Incredible reporting and robust accounting" December 13, 2020 5.0 Pros I have known many of the founders for several years and they have an impressive record of successful ventures, so I was lucky enough to get invited for an early access trial. So far I've found it to be incredibly intuitive, easy to use and above all the speed with which I can generate my reports is incredible. From a tenant perspective, the portal has greatly improved my communication and allowed me to easily track maintenance requests submitted by my tenants. I'm excited to grow with the product and already see huge benefits implementing this into my business. Cons As I noted, I'm one of the first users to gain access to the system so it's still missing some small features, however after speaking with their support team, even the smallest functionality I will need for my business is on their roadmap to be released over the next couple of quarters. Alternatives considered [Propertyware](https://www.capterra.com/p/25491/Propertyware/) Reason for choosing DoorLoop The detailed accounting system was a huge part of why I decided to go with DoorLoop as it means I no longer have need for QuickBooks Switched from [Yardi Breeze](https://www.capterra.com/p/164741/Yardi-Breeze/) The reporting was the biggest draw for me as being able to get a quick and clear picture of everything that's going on is vital for me to be successful Review Source Erich H. Owner Real Estate Used the software for: Less than 6 months ### "Happy customer so far!" September 19, 2023 5.0 So far it has been great! Pros Reporting, tenant portal, payment processing, multiple users can access data simultaneously from any location. Cons Sometimes the online software is slightly sluggish compared to desktop software. Alternatives considered [AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/) Reason for choosing DoorLoop Chose Doorloop over Appfolio because it was slightly less expensive and because it charges our tenants less for online payments. Review Source Aron O. DIrector Real Estate Used the software for: Less than 6 months ### "Helps manage our buildings efficiently" January 31, 2021 5.0 With a development and software engineering background, I can confidently say this program is one of the best developed programs in the industry that utilizes the latest dev languages. Pros This was exactly what we were looking for in terms of office leasing, building management, and prospecting. Since we manage numerous buildings, we really liked the ability to have separate logins for each building with separate tenant portals, logos, designs, and more. Cons Nothing at the moment, but we’re still fairly new and learning the program. Alternatives considered [Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/) Reason for choosing DoorLoop I’ve personally tried numerous other programs, and none of them had all the features we needed. There is a wide range of customization options available at our fingertips, from the ability to customize the tenant and owner portal, and even the emails that get sent to our residents. It really is a fully white-labeled solution. Review Source DM Destinee M. Administrative Assistant Real Estate Used the software for: Less than 6 months ### "Love DoorLoop's Robut PM System" May 8, 2026 5.0 Pros I love that DoorLoop has a pretty platform interface but even more than that are the "Leasing" and "AI" features to speed things up. I'm a real estate AA assisting with property management and uploading rentals and it's been pretty easy without any need for tutorials as the design and setup is intuitive. Cons No robust in-app task management system (real estate lifecycle to-dos for contacts) AND scheduling/automating de-listing/listing properties based on lead movement (i.e. If someone got approved and there's only one unit at a property then remove listing). Review Source Response from DoorLoop May 14, 2026 Thanks, Destinee! So glad the Leasing and AI features have made things easier and that the platform felt intuitive from the start. It's an honor to be a part of your growing business. BH Brandon H. Owner Real Estate Used the software for: 2+ years ### "Doorloop is great for all PM Companies" April 23, 2024 4.0 8.5/10 - I really like doorloop, i think the fees could be more upfront ie costs more with more active properties, I didn't know that. Also I believe that the PM should have a way to track funds easier when sharing the operating account with other properties. IE making a "owner" profile for the business took a bit to wrap my head around, and still throws me for a loop. Pros The ease of use of the dashboard and interface. Ability to give owners a portal so they can login and see what they need when they need to. Cons I have to manage my own businesses budget as a separate user and make manual deposits to the same operating account to keep my budget reconciled correctly. Alternatives considered [Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/)[Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/) Reason for choosing DoorLoop Sexy interface, owner and tenant portals, accounting. Review Source BE Brittany E. Bookkeeping and Client Relations Real Estate Used the software for: 1-2 years ### "DoorLoop- Best Property Management Software" March 1, 2024 5.0 Overall, this software has been essential to our business. We are very happy we made the choice to go with DoorLoop. I am so appreciative to their staff as they were very helpful as we got started and are always pretty prompt in responding to questions. Pros We like that this software keeps things organized and all in one place. We rely on the accounting feature as so much of property management relies on good bookkeeping. Cons As with all growing companies there are a few quirks about the software I would love to see develop better. One thing that has been a little bit awkward is when we onboard a property and the owner would like us to do some work before we rent it. The software has no way to let them contribute funds to their property. Our owners have ended up having to send a check in the mail. This has not been ideal. Alternatives considered [AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/)[Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/) Reason for choosing DoorLoop We chose DoorLoop because of their affordability, their accounting capabilities and the user friendly development of the software. Review Source SB Sarah B. Property Manager Real Estate Used the software for: Less than 6 months ### "Wonderful system and consistently improving!" September 27, 2023 5.0 I pretty much when into detail of all my main concerns and what i enjoy. I do appreciate all the support which a lot of companies lack. All are very friendly and knowledgeable and if they don't know the answer they will find it and not just throw random answers. Pros \-I love the easability, tenant portal and newest owner portal. -Tenant portal I do love the announcements and how I can see if tenant has viewed or not.-I love the chat feature to easily get answers and videos available throughout so anyone can easily hop on and learn the software Cons \-I wish there was owner portal announcement option-I would like to have the option when paying out owner distributions to be able to change the default, as of now until their accounting gets into the business aspect I have to manually change each, default is currently epay-processing payments, i really would like to be able to have security deposits to be able to into a separate account automatically, we have to transfer this into the right account each time it also has to be changed in doorloop to reflect the correct account. feedback from support was to just transfer once we receive it or request a check. -the ability to use the lease - esignatures, create lease templates, would be something i would like to utilize in the future but right now it is challenging so we are using "Dotloop" for all our esignatures needed. Alternatives considered [AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/)[TenantCloud](https://www.capterra.com/p/133029/TenantCloud/) Switched from [Propertyware](https://www.capterra.com/p/25491/Propertyware/) This was my suggestion. We needed it for better accounting features and user friendly options. I am sure propertyware did what we needed however it wasn't user friendly to the whole team. We want to eventually be able to get rid of quickbooks all together and pay owners out of doorloop. We are hoping with the continued expansions that doorloop has underway this will be possible. Review Source SS Steven S. Owner / Manager Real Estate Used the software for: Less than 6 months ### "Great Option for less than 50 Door Owners." September 4, 2023 5.0 Pros It is very easy to use and is very powerful. There is more than what I expected. I needed a platform to replace my property management team and Door Loop is proving to be an excellent choice. They provide on-line training to guide thru training of its features. I have since gone 'live' within two months of initial setup and rents were collected with no hiccups. I also had to turn one property and did so with only a one day vacancy. DoorLoop provided the basis to list, and screen tenants and provide background checks to make the best decision possible for tenant selection. Cons Onboarding sessions always seem rushed with only 30-45 minutes of training. Then rescheduling can be around a week away. In fairness, you can use the help feature and someone live will address any issues that may arise. There are many how to videos, but they are short and circustantial. It would be great to possibly have lectures on all the features, especially the accounting and reporting capabilities. I would love to learn more about the power of Door Loop. Alternatives considered [Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/) Reason for choosing DoorLoop User friendly, sales support team, you tube videos and competitive pricing Review Source MJ Miranda J. Property Manager Real Estate Used the software for: 6-12 months ### "Pretty Sweet" October 3, 2023 5.0 Love it! Pros The easy navigationThe Tasks and Maintenance and Work order FeaturesThe ability to send Lease Agreements or any documentation needed signedThe Customizable Tenant portal Cons The shade of blue, pink, and green could have been better.The platform fee for online tenant payments is a bit steep.The amount of notes from the property, the tenant, the lease, why so many notes? That is too many.It would be nice to be able to access most things from widgets on one page pertaining to one singular tenant. Reason for choosing DoorLoop Because it was better and offered better features as opposed to app folio Switched from [Rent Manager](https://www.capterra.com/p/2732/Rent-Manager/) We needed something newer, and more up to date. Review Source TR Thomas R. President Real Estate Used the software for: 6-12 months ### "New to Door loop" May 6, 2024 5.0 Great, the issues were the third party companies Pros User friendly, especially the ability to make and delete entries prior to them being reconciled. The linking of the bank accounts, tenant portal, online payments, Cons The time it take for the tenant's online payments to be deposited in our accounts. Alternatives considered [Rent Manager](https://www.capterra.com/p/2732/Rent-Manager/) Reason for choosing DoorLoop The "Create new" feature annual cost and set support costs and ongoing support. Switched from [SKYLINE](https://www.capterra.com/p/56328/SKYLINE/) No tenant portal and online payments. The cost was substantially less. Review Source CF Csilla F. Owner Real Estate Used the software for: Less than 6 months ### "Excellent Property Management Toolkit" September 29, 2023 5.0 I've been using DoorLoop for three months - the onboarding was well supported, and so far it's been an amazing experience. I can manage all aspects of property management - maintenance, leasing, accounting, marketing, file management. I'm really happy with DoorLoop! Pros My favorite thing about DoorLoop is that it's extremely user friendly and transparent, easy to navigate, while it has tons and tons of features. Whoever did the architecture part on this, did an amazing job. It's well built, fast, robust. It has everything a property manager could ever need: lease tracking, accounting, storing files, communication with tenants and vendors (and owners if you're managing third party properties). You can even link it up with your bank account for real time reconciliation. It has third party partners for insurance, for lease marketing, payment processing - whoever designed this knew exactly what a property manager would find useful. Onboarding was a breeze - there is live help, my questions are expertly and efficiently answered within hours (sometimes minutes). I feel like I have a team at my hand at all times. I was on Rent Manager before (as a landlord), and I couldn't wait to leave that platform. I was researching various options, and DoorLoop was by far the best from the get go. I'm so so glad I made the move. Cons There's not a lot I don't like so far. It will take some time for me to fully grasp and see through all the capabilities, but that's more of a plus than a minus. Alternatives considered [Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/) Reason for choosing DoorLoop I found that the DoorLoop system offered everything I needed (and more) in a well organised and easy to use way. It feels like there's an extremely robust system that is somehow easy to use and easy to learn. While cost wise the alternative might have been somewhat cheaper, the extra features AND the well designed user interface makes this the perfect choice for me as an owner/property manager. Switched from [Rent Manager](https://www.capterra.com/p/2732/Rent-Manager/) I was an owner user of Rent Manager. I found it to be not user-friendly at all: a very slow system, very little customisation, the reporting wasn't organised at all. If I wanted to see what one property was doing financially, i had to pull a report. In DoorLoop I just go into that unit and every piece of information is right in front of me. Part of it is the visual: I feel like Rent Manager didn't take advantage of software architecture/customisation opportunities, they just built an online system based on what previously was done on paper. DoorLoop is designed with the user in mind from ground up. Review Source JB John B. OwnerManager Real Estate Used the software for: 1-2 years ### "Best Apartment Management Platform!" March 22, 2024 5.0 Overall, it has been a very seamless transfer, smooth experience, and very few complaints that weren't addressed and taken care of in rapid fashion. I have very little negative to say about DoorLoop as a company and the people I have interacted with who work there. Two thumbs up!! Pros The way that virtually everything you need to run a Multi-Family Dwelling is on the DoorLoop platform. Additionally, the customer service, from onboarding to setup, to handling random things that come up during the normal course of business, has been amazing!! Cons As an apartment owner with only 80 units, the price for DoorLoop as a relative cost to what we bring in is much higher than larger operations. In my opinion, the price is pretty steep considering there are useable alternatives for next to nothing. Yes, they don't quite have the functionality and integration as DoorLoop, but there is still an efficiency curve that doesn't quite fit us, however we still use DoorLoop because of the exceptional service and product it provides. Reason for choosing DoorLoop Functionality, Customer Service, Integration into our business. Switched from [Azibo](https://www.capterra.com/p/250949/Azibo/) Functionality. It didn't have everything our business needed. And although it didn't cost us anything a month, the amount of time and effort that has been saved by changing to DoorLoop has been more than noticeable. Review Source EC Emily C. Office Administrator Real Estate Used the software for: 1-2 years ### "Love this software!" September 26, 2025 5.0 Pros The easy access for our tenants. They enjoy seeing all their transactions in one click without any issues! Cons We have not had any issues with DoorLoop the entire time we've used their software. We would highly recommend! Switched from [Rentec Direct](https://www.capterra.com/p/120753/Rentec-Direct/) Could not track rent correctly for tenants. Review Source NS Nicole S. Investment Manager Real Estate Used the software for: 6-12 months ### "Highly recommend DoorLoop " October 6, 2024 5.0 We use DoorLoop to manage 20 properties in a few states and the ease of this software makes it easy for us to do that. Pros DoorLoop has been a great management tool for our rental properties Cons We don't have a single complaint for DoorLoop. Review Source MM Mitchell M. General Manager Recreational Facilities and Services Used the software for: 1-2 years ### "A User-Friendly Oasis in Property Management!" December 27, 2023 5.0 Our experience with Doorloop has been nothing short of exceptional. From its user-friendly interface to the outstanding support staff, Doorloop has truly proven itself as a reliable and efficient platform for our needs. One of the standout features of Doorloop is its user-friendly design. Navigating through the platform is a breeze, thanks to its intuitive layout and well-thought-out functionalities. Whether you're a seasoned professional or a newcomer to property management, Doorloop provides a seamless experience that simplifies complex tasks. The clean and organized interface allows for easy access to all the necessary tools, making our workflow significantly smoother. The support staff at Doorloop has been a true asset to our experience. The team is not only knowledgeable and responsive but also genuinely dedicated to helping users make the most of the platform. Any questions or concerns we had were addressed promptly, and the support team went above and beyond to ensure our satisfaction. Their commitment to customer service sets Doorloop apart in an industry where support can make a significant difference. Additionally, Doorloop's commitment to regular updates and improvements is commendable. The platform evolves with the changing needs of the property management industry, ensuring that users have access to the latest features and technologies. This forward-thinking approach reflects Doorloop's dedication to providing a cutting-edge solution for property management. In conclusion, our overall experience with Doorloop has been wonderful. Its user-friendly interface, coupled with the exceptional support staff, has made our management tasks more efficient and enjoyable. We highly recommend Doorloop to anyone in the property management industry looking for a reliable and feature-rich platform that truly cares about its users. Mitchell McGhee General Manager Pros We love the ease of use with this software. As well as the amazing customer service staff! Any time we have an issue we are assisted quickly ( usually less than 10 minutes ) Cons The only complaint that we have is when we first signed up for DoorLoop we were able to run credit card payments through the portal. Now it says impersonating a tenant. We have quite a few guests that stay with us annually and used to take their payments through the portal but now have to have them write a check or utilize square. Review Source SW Sara W. General Manager Real Estate Used the software for: 6-12 months ### "Multifaceted for many types of rental properties" March 18, 2024 4.0 Overall doorloop has streamlined our lease tracking, billing process, collections, and accounting for all of our rental properties. Pros we are able to use this software across all of our rental properties and manage them in one place even though they are all very different rental property types. (apartments, campgrounds, VRBO) Cons There are some minor adjustments I would like to see in features, but this can all be custom programmed if you choose to pay for it. Review Source VR Verified Reviewer CEO Real Estate Used the software for: 1-2 years ### "One Place for Data and Coordination" February 8, 2024 5.0 I love this software. We have an office, and still use DoorLoop. I've had two accountants check it out and they were impressed. The customer service is SO quick. And I've got 3 Owners with logins, for their OWN portfolios, and they are impressed as well. If you've got 10 or more properties, even if you're in town, I recommend this software. If you manage for property owners, I suggest using this software. Pros I like the most that my tenants can put a work order online and get a response; whether or not the office is open. Cons There's a LOT of accounting reports, and some reports I felt I need but it's hard to get. Review Source VA Victoria A. Manager/Administrator Real Estate Used the software for: 6-12 months ### "My best friend DoorLoop" May 24, 2023 5.0 Overall DoorLoop has helped my business be more sustainable. I don' have to bear so much mental work anymore and i dont have to be present 24/7 anymore. Now my business can run smoothly all the time. Pros DoorLoop has made my small business so much more managable. It has made it so easy to stay on track with all crucial aspects of my business. Anything I could possibly need is already all integrated. Cons I just wish I could've gotten more hands on learning. DoorLoop haas great costumer service and i can reach out whenever i want through the app but when i starting to use it it did get a little overwhelming, I just wish someone could've sat with me and helped me with integrating and any other questions i had. Review Source BD Barbara D. Leasing Manager Commercial Real Estate Used the software for: Less than 6 months ### "Multiple features promising time management, too many to implement at once. Piecemeal learning." May 12, 2022 4.0 The learning curve of what the software does, manages, tracks & reports on has been long for me. If I saw an overview from an unfamiliar outsider standpoint to a fully functional software solution to property management issues, it would have been a game changer for my learning curve. My learning took longer because I didn't know where each piece fit in to managing a property. I never felt I knew where I was in the process of beginning to end what the software does. The videos should be "Teach me to use" not just "show how to enter" Pros The tech support chat feature has been a wonderful help! During business hours, there is a live person to answer my questions as specific or as general as I need. They've been knowledgable and easy to communicate with. I love that I can freely make suggestions to improve the software and they are open to receiving my input. It has definitely been my favorite part of using the software! Cons Some of my suggestions have been to improve the onboarding tutorial articles & videos. The nature of a tutorial is to assume the audience has no idea what you're doing or why. But many times I didn't see the 'big picture' before the minute detail of entering data, so I don't understand the "why" before the "do". As a newcomer, I did not see the data being used after it was inputted, so I didn't understand how & where it showed up in practice. (Running reports, sorting by property, searching for a work order, solving an accounting issue, etc) I would like to see each tutorial article made into a video. Each video should define what the terms mean in each module & show where they show up and how each can be used, sorted, searched, and why one would need to do so. So an Intro and Summary should be added to each video/article to show how it fits into property management usage. Each video should be feature focused so that the How-To is bringing us to Using a Feature. I'd like to see "example problem" videos that show how to navigate the software to find the solution. Another aspect is that some modules require multiple clicks to "drill down" into the part that needs to be edited, creating a deeper learning curve, but I guess when the software manages so many details, it needs to be parsed into sections. This product does not work well unless it is the sole method for managing the properties. For example, entering manual payments & deposits is cumbersome! Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.