--- title: "DoorLoop Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about DoorLoop Software - reviews, pricing plans, popular comparisons to other Property Management products and more." source_url: "https://www.capterra.com/p/211768/DoorLoop/" page_type: "product" language: "en" --- # DoorLoop Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 17, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) DoorLoop ## What is DoorLoop? DoorLoop is the AI-native property management platform for residential owners and managers who want to run a smarter, more scalable operation. Leasing, maintenance, accounting, communications, and resident experience — connected in one modern platform. DoorLoop's Operational Intelligence layer automates the repetitive work that keeps teams busy: rent reminders, maintenance routing, lease renewals, AI-powered inspections, and financial reporting. The result is a portfolio that scales without requiring you to scale your staff. With built-in trust accounting, owner portals, tenant screening, and real-time dashboards, DoorLoop gives property managers across the US and Canada a single source of truth for their business. #1 rated in customer support. Go live in days, not months. ## What is DoorLoop used for? [Property Management](https://www.capterra.com/rental-property-management-software/)[Real Estate Property Management](https://www.capterra.com/real-estate-property-management-software/)[Lease Management](https://www.capterra.com/lease-management-software/) Recognitions Shortlist Overall rating Based on 715 user reviews Reviews sentiment Positive 98% Neutral 1% Negative 1% Pros & cons Responsive and knowledgeable assistance Intuitive and accessible platform Slow and cumbersome transactions Starting price $69 Usage Based, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... - Property Management / 2026 - Real Estate Property Management / 2026 - HOA / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## DoorLoop alternatives Highest Rated [4.6 (649)](https://www.capterra.com/p/2732/Rent-Manager/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (2,234)](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/reviews/) Starting price $62.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.6 (444)](https://www.capterra.com/p/20372/Entrata/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (483)](https://www.capterra.com/p/159377/Guesty/reviews/) Starting price $23.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/211768/DoorLoop/alternatives/) ## FAQs about DoorLoop Overview ### What problems does DoorLoop solve? DoorLoop solves scattered property data, manual rent tracking, disconnected maintenance requests, and time-consuming bookkeeping by centralizing leases, payments, expenses, reports, and tenant communication. Property managers, self-managing landlords, HOA teams, and small real estate operators use it to stay organized, reduce spreadsheet work, speed collections, and manage multiple properties from one system. Answer based on 486 reviews Overview ### Which roles and teams benefit most from DoorLoop? DoorLoop is most used by property managers, landlords, owners, and real estate operators who need to manage leases, tenants, maintenance, and rent collection in one system. Office managers, accountants, and finance leaders use it to streamline bookkeeping and reporting, while executives monitor portfolio performance, operations, and business growth. Answer based on 713 reviews Overview ### What company size and industries is DoorLoop built for? DoorLoop is built primarily for small property management businesses, with 98% of reviewers from small companies and 80% in Real Estate. It serves owners and managers handling residential, commercial, and HOA portfolios, with additional use in Commercial Real Estate at 5% and Accounting at 2%. Answer based on 713 reviews Features and Usability ### What are the key features of DoorLoop? DoorLoop includes core property management features like tenant rent management, online payments, lease tracking, and accounting. Reviewers also highlight the tenant portal for rent reminders, balances, and messaging, plus maintenance management with work orders and photo-based repair requests. Differentiators include owner portals, role-based permissions, and mobile access. Answer based on 327 reviews Pricing ### How much does it cost and what fees or limitations are included? DoorLoop starts at $69/month for the Starter plan for the first 20 units, with Pro at 149 and Premium at 209. Reviewers often call it affordable and say support is included, but some found monthly pricing high for small portfolios and said costs can jump when unit counts exceed plan limits. Answer based on 54 reviews Integrations ### Which third-party tools and platforms does DoorLoop integrate with? DoorLoop integrates with QuickBooks Online, Stripe, Zapier, and TransUnion Collections Management, with reviewer mentions also referencing Checkbook and Microsoft Excel exports. Its catalog shows more than 20 integrations overall, including Google Drive, Google Sheets, Microsoft Outlook, OneDrive, Docusign, and Apartments.com Rental Manager. Answer based on 69 reviews Getting Started and Support ### How easy is it to onboard and train a team on DoorLoop? DoorLoop offers live online training, webinars, videos, and documentation, which makes onboarding manageable for most teams. Reviewers say confident or tech-savvy users often get productive quickly, while first-time property managers, accounting-heavy users, and admins configuring workflows usually need more time, hands-on sessions, and support chat to fully learn the system. Answer based on 107 reviews Getting Started and Support ### What customer support options does DoorLoop offer, and how do users rate the experience? DoorLoop offers email/help desk, FAQ/forum, a knowledge base, phone support, and chat. Users often describe support as fast, patient, and helpful, especially during onboarding and troubleshooting. Some report limited hours, slower responses at times, difficulty reaching direct phone help, and occasional unresolved issues or inconsistent agent quality. Answer based on 277 reviews Security ### How does DoorLoop handle data security and access control? DoorLoop uses customizable role-based access, limited-view settings for tenants and property managers, user-specific dashboards, and phone code login verification. Reviewers also describe tenant-facing features and online payments as safe and secure, with cloud access from anywhere. Some users want an easier audit trail and find repeated phone-code logins cumbersome. Answer based on 52 reviews ## Who uses DoorLoop? Based on Capterra reviews from the past 3 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Responsive and knowledgeable assistance 94% positive reviews out of 252 Most reviewers indicate customer support is quick, patient, and helpful, resolving issues and assisting onboarding. Savannah N. Accounting Team, 11 - 50 employees. "Every time I have reached out to a customer service rep for help, they are always timely, helpful, and have implemented some of my suggestions in their updates." Slow and cumbersome transactions 45% negative reviews out of 62 Some users comment payment processing is slow, confusing, and limited by transaction caps and third-party delays. Colette N. Office Manager, 2 - 10 employees. "I can set up vendors for payments but the transaction limit (amount and frequency( for payment processing is often prohibitive." Intuitive and accessible platform 94% positive reviews out of 176 Most users report ease of use, highlighting the intuitive interface and straightforward navigation for daily tasks. Tasha W. Property Manager, 2 - 10 employees. "Doorloop is more simple and has tons of topics to help you with questions." Centralized and efficient organization 93% positive reviews out of 42 Most reviewers describe organized information, enabling quick access, improved workflow, and streamlined data management. Mitchell M. General Manager, 2 - 10 employees. "The clean and organized interface allows for easy access to all the necessary tools, making our workflow significantly smoother." ## Features AI summary Based on 4,750 Property Management reviews Capterra data shows that buyers of Property Management software rank the following features as their top priorities: - **Rent Tracking** (**64%** of reviewers rated this feature as critical) - **Reservations Management** (**63%**) - **Online Payments** (**58%**) DoorLoop includes **Rent Tracking** and **Online Payments**, giving property teams a way to monitor incoming rent and collect payments digitally. However, it does not include **Reservations Management**. Instead, it offers other highly rated capabilities, including **Channel Management** (**59%**), **Accounting** (**54%**), and **Financial Reporting** (**51%**), which can help businesses manage listings across platforms, track financial activity, and review property performance, helping teams stay organized and make informed operating decisions. Rent Tracking 4.8 (463) 81.86% of 463 reviewers that rated this feature as important or highly important DoorLoop gives you a streamlined way to monitor rent payments, automate reminders, and view real-time payment status. Reviewers appreciate how it simplifies tracking across property types, automates notifications, and saves time by consolidating rent information in one accessible place. Online Payments 4.7 (358) 73.18% of 358 reviewers that rated this feature as important or highly important It helps you collect rent electronically, reducing manual work and missed payments. Users think online payments are easy to set up, convenient for tenants, and improve cash flow, though some mention slow deposit times and additional fees as drawbacks. Channel Management 4.4 (19) 26.32% of 19 reviewers that rated this feature as important or highly important Manage various distribution channels, build relations with channel partners, and track their performance Accounting 4.6 (451) 68.07% of 451 reviewers that rated this feature as important or highly important You can manage property finances, reconcile bank accounts, and generate reports. Reviewers indicate DoorLoop’s accounting is flexible, integrates with QuickBooks and Plaid, and simplifies tracking, though some mention navigation quirks and missing capabilities compared to dedicated accounting software. Financial Reporting 4.7 (240) 65.83% of 240 reviewers that rated this feature as important or highly important DoorLoop offers accessible financial statements and real-time reporting. Reviewers appreciate the ease of generating property-specific reports, tracking profitability, and sharing information with accountants, but some wish for more customization and improved multi-property display options. Tenant Portal 4.7 (439) 69.02% of 439 reviewers that rated this feature as important or highly important With this capability, tenants can pay rent, submit maintenance requests, and communicate easily. Reviewers appreciate its convenience, centralized communication, and ease of use, though some mention occasional tenant adoption challenges and wish for more flexible announcement options. DoorLoop 127 features ### All Features - 1099 Preparation: Generate, file and review 1099 tax forms for IRS (Internal Revenue Service) - Accounting: You can manage property finances, reconcile bank accounts, and generate reports. Reviewers indicate DoorLoop’s accounting is flexible, integrates with QuickBooks and Plaid, and simplifies tracking, though some mention navigation quirks and missing capabilities compared to dedicated accounting software. - Accounts Payable: Track money owed to a company's creditors/suppliers - Accounts Receivable: Track outstanding invoices and the money owed from clients - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Ad hoc Reporting: Generate one-off reports that meet information requirements - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Analytics: Tools for the systematic analysis of various types of data or statistics - API: Application programming interface that allows for integration with other systems/databases - Asset Lifecycle Management: Manage assets throughout their lifecycle to optimize profit - Background Screening: Researching and validating a person's criminal, educational, job or financial records - Bank Reconciliation: Compare and match accounting/financial records with corresponding bank statements - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Budgeting/Forecasting: Create budgets based on historical data and future projections - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Cash Flow Analysis: Calculates a company's working capital which is the amount of money a company has available to run its business - Cash Flow Management: Monitoring, analysis, and projection of the movement of cash into and out of a business over a specific period - Channel Management: Manage various distribution channels, build relations with channel partners, and track their performance - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Commercial Leases: For commercial leases - Commercial Properties: Designed to serve commercial properties - Commercial Property Management: Add, view, and edit details for commercial, corporate, or hospitality properties that are available for sale or rent - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Complaint Management: Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Credit Card Processing: Accept and process credit card transactions - Credit Check: Process to evaluate a person's creditworthiness and their ability to manage debt and make timely payments - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Capture and Transfer: Import, collect, and capture data from multiple sources - Data Import/Export: Import and export data to and from software applications - Data Visualization: Graphical representation of data - Digital Signature: Electronic signing method that validates the authenticity and integrity of a digital document - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Dynamic Pricing: Real-time price adjustment for a product or service to reflect changing market conditions, geolocation, customer behavior, etc. - Electronic Payments: Electronically collect payments for goods or services - Electronic Signature: Digitally sign online documents - Email Alerts: Receive and/or send email notifications for urgent updates, requests, or other information - Email Templates: Pre-made examples and templates for emails - Expense Tracking: Monitor and record expenses such as purchases or charges incurred - Faculty/Staff Management: Track and manage staff profiles, recruitment, schedules, productivity, career development and performance - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - File Storage: Store and access documents, forms, and photos in one centralized place - Financial Management: Plan, manage, and track the financial activities of an individual or organization - Financial Reporting: DoorLoop offers accessible financial statements and real-time reporting. Reviewers appreciate the ease of generating property-specific reports, tracking profitability, and sharing information with accountants, but some wish for more customization and improved multi-property display options. - For Commercial Real Estate: For commercial properties such as office buildings, medical centers, malls, hotels, retail stores and other public buildings - For Mobile Homes: Primarily serving affordable houses such as fixed caravans, cabins, tents and trailers - For Property Managers: Used by property managers - For Residential: Specialized for organizations who focus on residential projects - General Ledger: Centralized accounting record which tracks all financial transactions - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Guest Tracking: Monitoring & logging of information related to guests' activities, preferences & interactions within hotels, resorts, or events - Inspection Management: Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards - Insurance Management: Involves selling of insurance solutions, managing policies, handling claims & assessing risk and coverage - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Late Fee Calculation: Allows the calculation of fees for late rent payments - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Lease Management: Manage and monitor rental payments, coordinate any tenant alterations, and handle lease amendments - Lease Origination: Process of creating and establishing a new lease agreement between a property owner and a tenant or borrower - Lease Tracking: Monitor the process of lease agreements - Listing Management: Create, edit, and monitor product or property details displayed on listing websites (i.e. agency websites, third party listing sites) - Maintenance Management: Manage, maintain and track the performance of assets and equipment - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Marketing Management: Plan, track, and evaluate marketing activities including promotions, customer outreach, and branding - Mobile Access: Access software remotely via mobile devices - Mobile App: Access the system via a mobile application - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Location: Manage and support multiple locations - Occupancy Management: Manage, track & record the usage and occupancy of physical spaces such as apartments, offices or meeting room - Online Payments: It helps you collect rent electronically, reducing manual work and missed payments. Users think online payments are easy to set up, convenient for tenants, and improve cash flow, though some mention slow deposit times and additional fees as drawbacks. - Overdue Payments: Track payments that have not been paid by due date, leading to late fees, cash flow disruptions or penalties - Owner Portal: Portal for property owners to manage property listings, upload documents, track payments and generate reports - Payment Processing: Accept, record, and reconcile financial transactions - Portfolio Management: Overview of all programs that help compare initiatives, align projects with strategic goals and identify risk - Property Database: Centralized database to track details of properties (including lease, tenant, and owner information) - Property Management: Add, view, and edit details of all properties managed by an agency that are available for sale or rent - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Recurring Invoicing: Generate recurring invoices - Recurring/Subscription Billing: Automated process of charging customers at regular intervals for repeated access or use of a product or service - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Rent Collection: Collect payments from tenants via online or offline mode, create recurring schedules and send reminders - Rent Tracking: DoorLoop gives you a streamlined way to monitor rent payments, automate reminders, and view real-time payment status. Reviewers appreciate how it simplifies tracking across property types, automates notifications, and saves time by consolidating rent information in one accessible place. - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Residential Leases: For residential leases - Residential Properties: For residential properties - Retail Leases: For retail leases - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Service Request Management: Assign, track and manage customers' service requests such as service enquiry, feedback/complaints and more - Strategic Planning: At a high level, visualize a preferred outcome, define goals and identify specific steps to achieve them - Task Management: Create, manage and track all task activities and progression - Tax Management: Implementation of various strategies to manage tax obligations via planning and maintaining compliance - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Tenant Management: Managing renters, rent payments, maintenance workflows & documents. - Tenant Portal: With this capability, tenants can pay rent, submit maintenance requests, and communicate easily. Reviewers appreciate its convenience, centralized communication, and ease of use, though some mention occasional tenant adoption challenges and wish for more flexible announcement options. - Tenant Screening: Evaluate the criminal, financial, and employment history of tenants - Tenant Tracking: Handle activities like room booking, rent processing, lease agreement management, and client communication - Third-Party Integration: Addition of necessary external data, applications, tools, or features - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period - Transaction Management: Manage, record and track all business exchanges in form of money and its related interactions in the system - Transaction Monitoring: Monitor or audit historical and current transactions to analyze customer account activities - Trust Accounting: Manage bookkeeping for client trust accounts - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Utility Billing: Measure, collect and manage the billing for utility usage including water, electricity, gas, sewage and more - Vacancy Management: Keep track of vacant properties - Vendor Management: Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. - Violation Tracking: Identify and flag system, guidelines, or branding violations/suspicious behavior by users, customers, vendors, or partners. - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Web-based Deployment: SaaS, web-based, online deployment - Website Management: Built-in website builder or integration with third-party site - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.7 (715) 4.7 Based on 715 reviews ## Pricing Value for money 4.7 (690) [View pricing plan details](https://www.capterra.com/p/211768/DoorLoop/pricing/) Starter $69.00 Usage Based,Per Month It includes: - Online rent & fee payments - Tenant Portal - Maintenance management - Two-way communication - Accounting & reporting - Rental applications & screening - Lease management - CashPayments powered by Western Union - eSignature - CRM for tenants Pro $149.00 Flat Rate,Per Month It includes: - Tenant Portal - Tenant Screening - Tenant Announcements - Email, Chat, Phone, & Zoom Support - Accounting and Financials - Quickbooks Online Sync - 5 GB Per Unit Storage - Advertise Online - CRM for Prospects - Customizable Dashboards - Esignatures - Maintenance - Owner Portal - User Access Roles Premium $209.00 Flat Rate,Per Month It includes: - Tenant Portal - Free Incoming ACH Payments - Tenant Announcements - Tenant Screening - Accounting and Financials - Maintenance - Advertise Online - CRM for Prospects - Customizable Dashboards - Esignatures - Integrations and API Access - Owner Portal - User Access Roles - Website Portal Integration Value for money 4.7 (690) 4.7 Based on 690 reviews ## Integrations [ Google Docs](https://www.capterra.com/p/160756/Google-Docs/)[ Google Drive](https://www.capterra.com/p/161425/Drive/)[ Slack](https://www.capterra.com/p/135003/Slack/)[ Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[ Asana](https://www.capterra.com/p/184581/Asana-PM/)[ Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/)[ OneDrive](https://www.capterra.com/p/161304/OneDrive/)[ Google Forms](https://www.capterra.com/p/176571/Google-Forms/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (700) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (700) 4.8 Based on 700 reviews ## User reviews Overall rating 4.8 Based on 715 reviews Filter by rating 5(623) 4(78) 3(5) 2(4) 1(5) Mentioned topic Sorted by most recent LM Laura M. Assistant Real Estate ### "DoorLoop for StartUp Property Management Companies" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 17, 2026 Very positive. I feel confident in using and setting tenants up with. The overall functionality for the price is awesome! Pros I'm on the Starter version of Door Loop and we have been using it for almost 2 years. Its a great value if you're just starting out and wanting something that's fully functional and easy to use. We have 10 units and the text messaging, work orders, leases, automatic posting of rents and taking payments along with Door Loop app for tenants helps us to run our business without a physical office to maintain. Its very user friendly and easier to use than some of those more complicated property management software out there. Cons I'm on Starter version so if I stepped up I'm sure the other functionality I would like would be available. We're watching our pennies though and are satisfied for the money with what we have. I do hate having to login and authenticate so much but I guess that's the way things are now. Alternatives considered [Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/) Reasons for choosing DoorLoop Price and functionality and reviews of product. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MA Michael A. HOUSE MANAGER Human Resources ### "SRL review of Door Loop usage." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 10, 2026 Since we have been using Door Loop for our company, Serenity Recovery Living your system makes it quite easy to keep track of our clients and what they have paid and also and especially any balances due and or owed. Pros Easy to navigate to the different features of Door Loop, In my humble opinion extremely user friendly. Cons I really didn't have much for dislikes of Door Loop. I did like the original version better as compared to Door Loop 2.0 . Switched from [One Step](https://www.capterra.com/p/195924/One-Step-Software/) Price and ease of navigating the system. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor September 15, 2026 Thank you, Michael! It's great to hear DoorLoop's been so easy to navigate for your team at Serenity Recovery Living, especially for tracking client payments and balances. On the update: we're always refining DoorLoop based on feedback like yours, and we have some exciting updates coming soon that we think you'll love. Thanks again, Michael! DW David W. Director of Administration Real Estate ### "Big mistake buying this software" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 September 5, 2026 I feel like I've been robbed of the time and money I spent. Software is flawed. Difficult to speak with a human being. Customer accounting is glitchy. Don't ask too many questions, because it's tough to get answers. Pros Their online coverage of the software is quite comprehensive, but it appears to be focused only on getting people to buy. Cons Most of the stuff covered in the marketing does not truly cover the customer experience. At the point of onboarding, they have friendly people, but the system is too glitchy. I can't run my business off of friendly. I need a system to be accurate and to perform - even according to its own parameters. It doesn't - so they kept telling me there will be a new version coming out that fixes those glitches. It seems like they spend more on marketing than software development. Alternatives considered [RentCafe Senior Living Portal](https://www.capterra.com/p/10009528/RentCafe-Senior-living/) Reasons for choosing DoorLoop testimonials, completeness of the database Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor September 15, 2026 Hi David, thank you for taking the time to write this, and for the conversation we had over the phone. We're sorry the onboarding experience did not go the way we would have liked, and we understand why you feel this way. Your feedback is genuinely useful, and it will help us do better for the next customer in your position. If you ever decide to give us another look down the road, we would welcome the chance to make it right. CC Corrine C. Realtor Real Estate ### "Property Management" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 September 3, 2026 Good, I do like putting rentals on there and having them blasted out to all the websites quickly. I also like the chat feature. Pros Rent collection; lease management; communication with prospective clients. Payment options and payouts. Cons Dashboard- doesn't seem to have the widgets that I would use most readily available. I have to click multiple things. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor September 15, 2026 Thank you, Corrine! It's great to hear you've enjoyed using DoorLoop for rent collection, lease management, and communication with prospective clients. On the dashboard: feel free to reach out to us at support@doorloop.com and let us know which widgets you'd want front and center, we'd love to hear more. We appreciate you taking the time to share this, Corrine! Thanks again. Braden P. Owner Commercial Real Estate ### "Good value, intuitive interface " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 August 20, 2026 We tried a few others and DoorLoop provided the best value and most intuitive user interface for both tenants and employees Pros Easy to learn and onboard new employees and tenants, good value for the cost, customizable lease terms into the future Cons It can be challenging to troubleshoot tenant issues and triangulate with the DoorLoop support team and the tenant Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor September 3, 2026 Thank you, Braden! It's great to hear DoorLoop's made onboarding new employees and tenants so easy, and that the value and interface have stood out compared to other options you tried. On troubleshooting tenant issues: we hear you. Coordinating between you, our support team, and your tenant can add friction, and that's valuable feedback for us to work on. If you run into this again, feel free to loop in support directly at support@doorloop.com so we can help close that gap in real time. Thanks for sharing your thoughts with us, Braden, we appreciate it! TL Travis L. Senior Associate Real Estate ### "Thumbs up DoorLoop" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 12, 2026 I’ve had a great experience with DoorLoop and the customer service team is very quick to respond to my inquiries. Pros DoorLoop is a very user-friendly software and the customer service is bar none! The interface is easy to navigate. Cons Having a rent collection amount threshold. I realize it’s a control feature but it makes it difficult to onboard a tenant. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor September 3, 2026 Thank you, Travis! It's great to hear DoorLoop's been so user-friendly for your team, and that our customer service has been quick to respond whenever you reach out. On the rent collection threshold: that's a fair tradeoff to flag, security controls can add friction during onboarding. We'll pass this along to the team, and if you want help finding a workaround for your setup, please reach out to us at support@doorloop.com. We really appreciate you taking the time to share this, Travis! Thanks again. KB Kerry B. Broker Real Estate ### "Very Good Cost Effective Package" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 August 11, 2026 We have been very please with this software and we like the fact that is is cost effective and scalable as we continue to grow. Pros A very cost effective PPM software program, relatively easy to use, great for lease management, payment processing, and rent collection . Owners very pleased with the owners portal and most of your tenants are very please with the tenants portal. Great maintenance tracking from initial request, through processing and completion. We have been very please with this software package. Cons The lack of person to person technical support since they have gone to mostly bot chat support. It is good but I miss talking to a support person instead of chatting with a bot. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor September 3, 2026 Thank you, Kerry! It's great to hear that your team has been so pleased with DoorLoop, especially as you continue to scale, and that your tenants have been just as happy with their portals. On support: we hear you, and we want you to always be able to reach a real person when you need one. We'll make sure this feedback gets in front of the team directly. We really appreciate you taking the time to share this, Kerry! Here's to more years together. CM Cullen M. Owner Real Estate ### "Best Software Ever" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 3, 2026 Has been very professional from the start and I'm enjoying the service. Gives me peace of mind that the behind the scenes is all being handled correctly. Pros This is my first time managing property for other owners so I was looking for intuitive software that was easy for my tenants and owners to navigate. I also wanted something I could quickly understand and implement. DoorLoop provided all of those items for me. On top of that the AI based chat, product support is great. 99% of the time my questions are answered immediately and with step-by-step instructions. The 1% personal support is also spot on. Very happy overall! Cons I dont really have any at the moment. One feature I would like to have access to are the move in and move out inspection templates without having to upgrade beyond the premium subscription but its not a huge deal not having access currently. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor August 4, 2026 Thank you, Cullen! We built the platform to be intuitive from the start, so it's great to hear that's how your tenants and owners are finding it. Glad our AI chat support's been getting you answers immediately, and that our support team has been there for the rest. And knowing DoorLoop's given you peace of mind that the behind-the-scenes work is handled correctly means a lot to us. We really appreciate you sharing this, Cullen. Thanks for being a DoorLoop customer! CN Colette N. Office Manager Real Estate ### "Makes collection work less of a headache and I no longer dread the first of the month!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 24, 2026 Very positive. Any irregularities in processing or recording activity is so quickly addressed by Gary or a Looper. It is a complex system but the learning curve is quick and the terrific resources augment the transition. Pros I love the tenant transactions platform the best, it has greatly enhanced the collections process and has made the tenants more aware of the timing of their payments. I also like that it takes the thinking out of when to charge late fees, making sure each tenant has paid, etc. The overview page also helps manage by exception. And Gary (agentic customer service rep) is so potent. Cons I do not like not being able to generate invoices for work outside of rents, it makes the portal just a bit less comprehensive. I can set up vendors for payments but the transaction limit (amount and frequency( for payment processing is often prohibitive. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor July 29, 2026 Thank you, Colette! We're so glad the tenant transactions platform has taken the guesswork out of collections, made tenants more aware of payment timing, and helped you manage by exception instead of chasing every account. Glad Gary and our customer support team have been a big help, too. As for invoicing outside of rent and the vendor payment limits: both are already possible, you just need your account cleared for a higher transaction amount and frequency. That's a quick approval on our end. Fastest path: Open the chat bubble inside the platform and let support know you need a higher transaction amount and frequency approved. They can turn it around same day. Really appreciate the 10/10, Colette! Thanks for being a DoorLoop customer. MB Maggie B. Property Manager In Charge Real Estate ### "User Friendly-Worth the investment!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 24, 2026 Doorloop has been effective for our company. It is a great value for the money. The customer service and support have also been excellent—responsive, helpful, and always willing to assist when needed. Overall, I’ve had a very positive experience since we started using it in 2022 and would highly recommend it. Pros I’ve had a great experience using Doorloop. It’s easy to navigate, reliable, and makes managing day-to-day tasks (Applications-Reports-Leases-Rent payments) so simple and organized. Cons The only thing I have found some difficulty with is with the reports that are provided to the owners we manage for (P&L). Occasionally, it becomes difficult to remove a charge or a payment that should NOT go to the owner BUT to the management company. Alternatives considered [Rent Roll Pro](https://www.capterra.com/p/40313/Rent-Roll-Pro/) Reasons for choosing DoorLoop Seemed to work better for what we needed. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor July 29, 2026 Thank you, Maggie! We're glad DoorLoop has been reliable for your team since 2022 and has made day-to-day tasks like applications, reports, leases, and rent payments so much easier to manage. Our customer support team will be glad to see your feedback, too. On the Profit and Loss reports: Thanks for flagging that. Having trouble removing a charge or payment that should go to the management company instead of the owner is useful feedback, and we'll make sure it gets in front of the right team. If you haven't already, please reach out to us at support@doorloop.com with the specific scenario so we can dig into what's happening on your end. Really appreciate you sharing this, Maggie! Thanks for being a long-time customer. 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