--- title: "Page 2 | DoorLoop Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 2 - Is DoorLoop the right Property Management solution for you? Explore 719 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/211768/DoorLoop/reviews/?page=2" page_type: "reviews" language: "en" publication_date: "2026-10-21" --- DoorLoop 4.8 (719) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 21st, 2026 # Page 2 - Reviews of DoorLoop ## Showing most helpful reviews Showing 26-50 of 719 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use President Used the software for: Less than 1 year ### "New to Door loop" May 7, 2024 5.0 Great, the issues were the third party companies Pros User friendly, especially the ability to make and delete entries prior to them being reconciled. The linking of the bank accounts, tenant portal, online payments, Cons The time it take for the tenant's online payments to be deposited in our accounts. Switched from [SKYLINE](https://www.capterra.com/p/56328/SKYLINE/) No tenant portal and online payments. The cost was substantially less. Alternatives considered [Rent Manager](https://www.capterra.com/p/2732/Rent-Manager/) Reasons for choosing DoorLoop The "Create new" feature annual cost and set support costs and ongoing support. Review Source Owner Used the software for: Less than 1 year ### "Excellent Property Management Toolkit" October 3, 2023 5.0 I've been using DoorLoop for three months - the onboarding was well supported, and so far it's been an amazing experience. I can manage all aspects of property management - maintenance, leasing, accounting, marketing, file management. I'm really happy with DoorLoop! Pros My favorite thing about DoorLoop is that it's extremely user friendly and transparent, easy to navigate, while it has tons and tons of features. Whoever did the architecture part on this, did an amazing job. It's well built, fast, robust. It has everything a property manager could ever need: lease tracking, accounting, storing files, communication with tenants and vendors (and owners if you're managing third party properties). You can even link it up with your bank account for real time reconciliation. It has third party partners for insurance, for lease marketing, payment processing - whoever designed this knew exactly what a property manager would find useful. Onboarding was a breeze - there is live help, my questions are expertly and efficiently answered within hours (sometimes minutes). I feel like I have a team at my hand at all times. I was on Rent Manager before (as a landlord), and I couldn't wait to leave that platform. I was researching various options, and DoorLoop was by far the best from the get go. I'm so so glad I made the move. Cons There's not a lot I don't like so far. It will take some time for me to fully grasp and see through all the capabilities, but that's more of a plus than a minus. Switched from [Rent Manager](https://www.capterra.com/p/2732/Rent-Manager/) I was an owner user of Rent Manager. I found it to be not user-friendly at all: a very slow system, very little customisation, the reporting wasn't organised at all. If I wanted to see what one property was doing financially, i had to pull a report. In DoorLoop I just go into that unit and every piece of information is right in front of me. Part of it is the visual: I feel like Rent Manager didn't take advantage of software architecture/customisation opportunities, they just built an online system based on what previously was done on paper. DoorLoop is designed with the user in mind from ground up. Alternatives considered [Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/) Reasons for choosing DoorLoop I found that the DoorLoop system offered everything I needed (and more) in a well organised and easy to use way. It feels like there's an extremely robust system that is somehow easy to use and easy to learn. While cost wise the alternative might have been somewhat cheaper, the extra features AND the well designed user interface makes this the perfect choice for me as an owner/property manager. Review Source OwnerManager Used the software for: 1-3 years ### "Best Apartment Management Platform!" March 26, 2024 5.0 Overall, it has been a very seamless transfer, smooth experience, and very few complaints that weren't addressed and taken care of in rapid fashion. I have very little negative to say about DoorLoop as a company and the people I have interacted with who work there. Two thumbs up!! Pros The way that virtually everything you need to run a Multi-Family Dwelling is on the DoorLoop platform. Additionally, the customer service, from onboarding to setup, to handling random things that come up during the normal course of business, has been amazing!! Cons As an apartment owner with only 80 units, the price for DoorLoop as a relative cost to what we bring in is much higher than larger operations. In my opinion, the price is pretty steep considering there are useable alternatives for next to nothing. Yes, they don't quite have the functionality and integration as DoorLoop, but there is still an efficiency curve that doesn't quite fit us, however we still use DoorLoop because of the exceptional service and product it provides. Switched from [Azibo](https://www.capterra.com/p/250949/Azibo/) Functionality. It didn't have everything our business needed. And although it didn't cost us anything a month, the amount of time and effort that has been saved by changing to DoorLoop has been more than noticeable. Reasons for choosing DoorLoop Functionality, Customer Service, Integration into our business. Review Source Office Administrator Used the software for: 1-3 years ### "Love this software!" September 29, 2025 5.0 Pros The easy access for our tenants. They enjoy seeing all their transactions in one click without any issues! Cons We have not had any issues with DoorLoop the entire time we've used their software. We would highly recommend! Switched from [Rentec Direct](https://www.capterra.com/p/120753/Rentec-Direct/) Could not track rent correctly for tenants. Review Source RM Ryan M. Owner Used the software for: Less than 1 year ### "Great for managing property in the modern age." March 27, 2025 4.0 It's easy to use and setup, and I really like the templates for leases, forms, etc - by state. You can be in any state and have legal forms at your disposal which is very useful for smaller firms. Pros I really appreciate the features of DoorLoop and easy of setup with templates for forms, leases, etc. Cons I was not able to find anything I didn't like about DoorLoop at this time. Review Source Response from DoorLoop June 18, 2025 Thank you so much for all the love and support Ryan! Mitchell M. General Manager Used the software for: 1-3 years ### "A User-Friendly Oasis in Property Management!" December 29, 2023 5.0 Our experience with Doorloop has been nothing short of exceptional. From its user-friendly interface to the outstanding support staff, Doorloop has truly proven itself as a reliable and efficient platform for our needs. One of the standout features of Doorloop is its user-friendly design. Navigating through the platform is a breeze, thanks to its intuitive layout and well-thought-out functionalities. Whether you're a seasoned professional or a newcomer to property management, Doorloop provides a seamless experience that simplifies complex tasks. The clean and organized interface allows for easy access to all the necessary tools, making our workflow significantly smoother. The support staff at Doorloop has been a true asset to our experience. The team is not only knowledgeable and responsive but also genuinely dedicated to helping users make the most of the platform. Any questions or concerns we had were addressed promptly, and the support team went above and beyond to ensure our satisfaction. Their commitment to customer service sets Doorloop apart in an industry where support can make a significant difference. Additionally, Doorloop's commitment to regular updates and improvements is commendable. The platform evolves with the changing needs of the property management industry, ensuring that users have access to the latest features and technologies. This forward-thinking approach reflects Doorloop's dedication to providing a cutting-edge solution for property management. In conclusion, our overall experience with Doorloop has been wonderful. Its user-friendly interface, coupled with the exceptional support staff, has made our management tasks more efficient and enjoyable. We highly recommend Doorloop to anyone in the property management industry looking for a reliable and feature-rich platform that truly cares about its users. Mitchell McGhee General Manager Pros We love the ease of use with this software. As well as the amazing customer service staff! Any time we have an issue we are assisted quickly ( usually less than 10 minutes ) Cons The only complaint that we have is when we first signed up for DoorLoop we were able to run credit card payments through the portal. Now it says impersonating a tenant. We have quite a few guests that stay with us annually and used to take their payments through the portal but now have to have them write a check or utilize square. Switched from Cost associated vs service provided was not equal in our opinion. Review Source General Manager Used the software for: Less than 1 year ### "Multifaceted for many types of rental properties" March 19, 2024 4.0 Overall doorloop has streamlined our lease tracking, billing process, collections, and accounting for all of our rental properties. Pros we are able to use this software across all of our rental properties and manage them in one place even though they are all very different rental property types. (apartments, campgrounds, VRBO) Cons There are some minor adjustments I would like to see in features, but this can all be custom programmed if you choose to pay for it. Review Source CEO Used the software for: 1-3 years ### "One Place for Data and Coordination" February 9, 2024 5.0 I love this software. We have an office, and still use DoorLoop. I've had two accountants check it out and they were impressed. The customer service is SO quick. And I've got 3 Owners with logins, for their OWN portfolios, and they are impressed as well. If you've got 10 or more properties, even if you're in town, I recommend this software. If you manage for property owners, I suggest using this software. Pros I like the most that my tenants can put a work order online and get a response; whether or not the office is open. Cons There's a LOT of accounting reports, and some reports I felt I need but it's hard to get. Review Source Manager/Administrator Used the software for: Less than 1 year ### "My best friend DoorLoop" May 25, 2023 5.0 Overall DoorLoop has helped my business be more sustainable. I don' have to bear so much mental work anymore and i dont have to be present 24/7 anymore. Now my business can run smoothly all the time. Pros DoorLoop has made my small business so much more managable. It has made it so easy to stay on track with all crucial aspects of my business. Anything I could possibly need is already all integrated. Cons I just wish I could've gotten more hands on learning. DoorLoop haas great costumer service and i can reach out whenever i want through the app but when i starting to use it it did get a little overwhelming, I just wish someone could've sat with me and helped me with integrating and any other questions i had. Review Source Leasing Manager Used the software for: Less than 1 year ### "Multiple features promising time management, too many to implement at once. Piecemeal learning." February 24, 2023 4.0 The learning curve of what the software does, manages, tracks & reports on has been long for me. If I saw an overview from an unfamiliar outsider standpoint to a fully functional software solution to property management issues, it would have been a game changer for my learning curve. My learning took longer because I didn't know where each piece fit in to managing a property. I never felt I knew where I was in the process of beginning to end what the software does. The videos should be "Teach me to use" not just "show how to enter" Pros The tech support chat feature has been a wonderful help! During business hours, there is a live person to answer my questions as specific or as general as I need. They've been knowledgable and easy to communicate with. I love that I can freely make suggestions to improve the software and they are open to receiving my input. It has definitely been my favorite part of using the software! Cons Some of my suggestions have been to improve the onboarding tutorial articles & videos. The nature of a tutorial is to assume the audience has no idea what you're doing or why. But many times I didn't see the 'big picture' before the minute detail of entering data, so I don't understand the "why" before the "do". As a newcomer, I did not see the data being used after it was inputted, so I didn't understand how & where it showed up in practice. (Running reports, sorting by property, searching for a work order, solving an accounting issue, etc) I would like to see each tutorial article made into a video. Each video should define what the terms mean in each module & show where they show up and how each can be used, sorted, searched, and why one would need to do so. So an Intro and Summary should be added to each video/article to show how it fits into property management usage. Each video should be feature focused so that the How-To is bringing us to Using a Feature. I'd like to see "example problem" videos that show how to navigate the software to find the solution. Another aspect is that some modules require multiple clicks to "drill down" into the part that needs to be edited, creating a deeper learning curve, but I guess when the software manages so many details, it needs to be parsed into sections. This product does not work well unless it is the sole method for managing the properties. For example, entering manual payments & deposits is cumbersome! Review Source Broker Owner Used the software for: 3-5 years ### "Very Good Cost Effective Package" August 12, 2026 5.0 We have been very please with this software and we like the fact that is is cost effective and scalable as we continue to grow. Pros A very cost effective PPM software program, relatively easy to use, great for lease management, payment processing, and rent collection . Owners very pleased with the owners portal and most of your tenants are very please with the tenants portal. Great maintenance tracking from initial request, through processing and completion. We have been very please with this software package. Cons The lack of person to person technical support since they have gone to mostly bot chat support. It is good but I miss talking to a support person instead of chatting with a bot. Review Source Response from DoorLoop September 3, 2026 Thank you, Kerry! It's great to hear that your team has been so pleased with DoorLoop, especially as you continue to scale, and that your tenants have been just as happy with their portals. On support: we hear you, and we want you to always be able to reach a real person when you need one. We'll make sure this feedback gets in front of the team directly. We really appreciate you taking the time to share this, Kerry! Here's to more years together. Property Manager In Charge Used the software for: 3-5 years ### "User Friendly-Worth the investment!" July 27, 2026 5.0 Doorloop has been effective for our company. It is a great value for the money. The customer service and support have also been excellent—responsive, helpful, and always willing to assist when needed. Overall, I’ve had a very positive experience since we started using it in 2022 and would highly recommend it. Pros I’ve had a great experience using Doorloop. It’s easy to navigate, reliable, and makes managing day-to-day tasks (Applications-Reports-Leases-Rent payments) so simple and organized. Cons The only thing I have found some difficulty with is with the reports that are provided to the owners we manage for (P&L). Occasionally, it becomes difficult to remove a charge or a payment that should NOT go to the owner BUT to the management company. Alternatives considered [Rent Roll Pro](https://www.capterra.com/p/40313/Rent-Roll-Pro/) Reasons for choosing DoorLoop Seemed to work better for what we needed. Review Source Response from DoorLoop July 29, 2026 Thank you, Maggie! We're glad DoorLoop has been reliable for your team since 2022 and has made day-to-day tasks like applications, reports, leases, and rent payments so much easier to manage. Our customer support team will be glad to see your feedback, too. On the Profit and Loss reports: Thanks for flagging that. Having trouble removing a charge or payment that should go to the management company instead of the owner is useful feedback, and we'll make sure it gets in front of the right team. If you haven't already, please reach out to us at support@doorloop.com with the specific scenario so we can dig into what's happening on your end. Really appreciate you sharing this, Maggie! Thanks for being a long-time customer. Owner and Property Manager Used the software for: 1-3 years ### "Doorloop is the my top choice." November 12, 2025 5.0 I have tried several property management softwares, and I have found Doorloop to be the most intuitive and easiest to use. Their customer service and training are patient and top notch, and they are not stagnant they are focused on using AI to advance the software for their customers. I self-manage 75+ units and it would be chaos without doorloop. Pros Interface is user friendly and intuitive, I have a lot of lower income tenants, and they use it and understand it. Also, I love the text notifications, especially when there is a freeze or emergency announcement, I can contact all my tenants very quickly. Also, the app stays logged in, so I can input rent collection as I receive it in any form. Cons None, their might have been a few early on, but they are great at evolving with enough feedback from users, their customer service is very responsive which helps with learning curves and issues if there are any. Alternatives considered [AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/)[Yardi Breeze](https://www.capterra.com/p/164741/Yardi-Breeze/)[Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/) Reasons for choosing DoorLoop most bang for your buck, user friendly, flexible costs Review Source Response from DoorLoop November 13, 2025 Helping your business succeed is what we're all about. Thanks for trusting us with your property management needs, Al! Jim L. Broker Owner Used the software for: Less than 1 year ### "DotLoop Platform" March 6, 2026 5.0 Very positive! I think the platform is very intuitive, and user friendly. The AI component is also a helpful add-on for the tenants. Pros I love the feature that allows tenants to pay rent online which includes notifications for rent due, late fees, and current balances on their account. I also like the direct messaging feature between me and the tenants., and the feature that allows tenants to put their maintenance requests with photos and descriptions on the platform without having to call us. Cons Response time from customer service, though I think that is being corrected. \[sensitive content hidden\] , the customer relations manager that is assigned to me though is awesome. Alternatives considered [Yardi Breeze](https://www.capterra.com/p/164741/Yardi-Breeze/) Reasons for choosing DoorLoop Features, cost, ease of navigating the system. Review Source Response from DoorLoop March 6, 2026 Hi Jim, thank you so much for your kind words. We appreciate the feedback about customer service and will pass this along to our team. Let's keep growing! owner Used the software for: Less than 1 year ### "Would choose them again" October 29, 2025 4.0 Im glad I went with DoorLoop. They've been great. The people have been helpful and the transition was pretty easy. Pros value, ease of use, easy customer service. Use of ai to help with problems initially. I came from AppFolio and it has been pretty easy learning this platform Cons issues can take a bit longer to fix as this company is not open past 5 est and on the weekends. An answer or solution may have to wait. Switched from [AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/) started my own compnay and didn't have enough properties for AppFolio Review Source Response from DoorLoop November 10, 2025 Thank you for trusting DoorLoop with your growing business needs! Owner Used the software for: 1-3 years ### "Excellent property management system. Worth every penny. " December 5, 2025 5.0 Pros Excellent property management system. Worth every penny. As a private landlord and owner-operator, DoorLoop was the solution I have been looking for. Cons Nothing. I really enjoy using DoorLoop. I don't really have any cons to report. I am a happy customer :) Review Source Response from DoorLoop December 5, 2025 Your team and your business deserve only the best, Carolyn. Glad to be your property management software partner! Amy B. Property Manager Owner Used the software for: Less than 1 year ### "Sharing my FAVORITE part of DoorLoop..." July 10, 2025 5.0 As a new property manager since November 2024 managing 35 single-family homes, I’ve found DoorLoop to be user-friendly and sufficient for a newbie. Pros As a new property manager since November 2024, managing 35 single-family homes, I’ve found DoorLoop to be incredibly helpful—but what truly stands out is the ability to book bookkeeping sessions with \[sensitive content hidden\]. Accounting can be tedious or confusing at times, but booking 50 minutes with \[sensitive content hidden\] for just $99 is an absolute game-changer. We get so much accomplished in each session, and I walk away having learned something new every time. He's become a regular part of my routine, and the support is not only affordable but invaluable. Cons What I like least about DoorLoop is that their chat support isn’t available in the evenings. I do most of my accounting at night since my days are spent in the field with clients, owners, and tenants. Alternatives considered [AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/)[Rentvine](https://www.capterra.com/p/10003137/Rentvine/) Reasons for choosing DoorLoop I had only a few doors at the time which impacted my decision, as well as the cost. Review Source Mark R. SVP Used the software for: Less than 1 year ### "Streamlined yet robust program " November 14, 2025 5.0 A well thought out and carefully created program that addresses every aspect of commercial property ownership. Pros That I can access the status of all of my rental properties anywhere in the world and my tenants can make their rent payments, submit repair requests and it makes onboarding new tenants a breeze. Cons Nothing really, having migrated from Quickbooks, I am very impressed with its user interface. It simplifies my day Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Broader features and minimal learning curve Review Source Response from DoorLoop November 14, 2025 Thank you for trusting DoorLoop with your growing business needs, Mark! Christine H. Pilates transformation expert Used the software for: Less than 1 year ### "Good tools + High Cost" April 6, 2026 3.0 Overall, this application is easy to organize and deploy for multiple tenants but the cost is exorbitant compared to other platforms. Pros Works great for online rent collection for multiple tenants and clients, with mobile app availability. Cons The cost is higher than most other application service providers for online rent collection without giving significantly better quality. Review Source Response from DoorLoop April 7, 2026 Hi Christine, thank you for sharing your feedback! We’re so glad to hear that our features are hitting the mark and supporting your operations. Regarding your comments on pricing, we want to ensure you’re getting the absolute most value out of every tool DoorLoop offers. We’d love to connect directly to review your current setup and see how we can better support your growth and take a look at pricing as it regards to your expectations. Please reach out to us at support@doorloop.com so we can chat further. Finance Officer Used the software for: Less than 1 year ### "Do not recomend" July 10, 2025 1.0 Terrible. Their customer services, barely knows how to help you. The onboarding team, was non existent, there are constant flaws with their system. Pros Honestly, the only decent item is balance sheets per property. Other than that its not a good system Cons It boasts property management, but their accounting aspect is terrible and they constantly have "glitches" Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Because they boasted property management and ease of use for managing multiple properties Review Source Response from DoorLoop July 16, 2025 Hi Michelle, we are so sorry to hear about the experience you had and this is definitely not what we strive for. We would love to reach out and help but can't find you based on your last name. Can you please reach out to us directly and mention this review so we can get you to the right person? Thank you so much, looking forward to speaking soon. Property manager Used the software for: Less than 1 year ### "Expensive and Lacking Support" January 5, 2025 1.0 The software itself is not updated regularly, which means you'll be working with outdated technology. This is unacceptable, especially considering the premium price. Unless Doorloop significantly improves their customer support and software updates, I strongly advise against using their service. Pros Not recommended. Doorloop is overly expensive and fails to deliver adequate customer support. Poor value for the cost. Cons After purchasing their plan, I found it impossible to get help from their customer support team. It seems they're only interested in making sales, not providing assistance. Switched from [Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/) Disappointing experience with Buildium. Despite their promising property management features, their customer support is virtually non-existent. Review Source Response from DoorLoop February 13, 2025 Hi Eli, we're extremely sorry and upset to hear about your experience. I see our team tried reaching out a few times but hasn't been able to reach you. We're going to have another member try reaching out to you again this week so we can learn how we can improve and make things right. Thank you so much for letting us know, we're on it! Owner Used the software for: Less than 1 year ### "Would recommend!" January 28, 2024 5.0 Excellent. Have recommended to friends and will continue to do so. Thank you, DoorLoop! You've really helped me to manage my properties and create a better communication flow between me, my maintenance team and my tenants. Pros Customer service is my #1. They exceeded my expectations. The program itself is easy to use and when I have questions, they're there to help me! Cons Though the program is very user friendly, but they still have some kinks to work out here and there that require some searching for answers, but they're always happy to submit a ticket on my behalf of a request to improve the program (if an answer doesn't exist already). Alternatives considered [RentRedi](https://www.capterra.com/p/199707/RentRedi/)[AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/) Reasons for choosing DoorLoop AppFolio wouldn't accept me because they said I was too small. They weren't friendly. RentRedi... their base price looks good but they don't have as many features as DoorLoop and they wanted me to purchase another program that linked to their program for accounting. When setting up tenant profiles, if I made a mistake I'd have to create a whole new thing instead of being able to edit. DoorLoop is fantastic and they have excellent customer service. They don't disappoint. Review Source Owner Used the software for: Less than 1 year ### "Nickle & Dime galore - not worth the money " July 3, 2024 2.0 I strongly advise against using DoorLoop for your property management needs. Initially, the salesperson convinced me to pay for a full year in advance, as I often do with services. However, the experience quickly deteriorated. The trainers, working from home, frequently had poor internet connectivity, wasting half of the training sessions (one hour) on fixing their internet issues. The onboarding process was so cumbersome that I had to complete it myself after multiple failed attempts. Additionally, I was not informed about the extra fee for a merchant account needed for rent collection, which was a primary reason for choosing the software. After realizing the high cost, I discovered several other services offering more features at much lower prices. When I decided to cancel within 60 days of starting, I was denied a refund. Despite paying for a full year, I only used the service for less than 60 days, leaving me feeling unfairly treated. Based on my experience, I recommend seeking alternative property management solutions that provide better value and customer support. Pros The service has a simplistic look to it. I didn't want anything fancy as i have older tenants and I needed a simple/straight forward look. Cons The salesperson effectively convinced me to purchase the product, leading me to pay for a full year in advance, as I usually do. However, the experience deteriorated significantly after the initial purchase. The trainers, who work from home, frequently encountered poor internet connectivity, consuming half of the allotted training time (one hour) to resolve their issues. The onboarding process was cumbersome and required multiple attempts, eventually leading me to handle it myself. I was also not informed about the additional fee for a merchant account necessary for rent collection, which was one of the primary reasons I purchased the software. Upon realizing the cost, I found several other services offering more features at a much lower price. When I decided to cancel the service within 60 days of starting, I was denied a refund. Despite paying for a full year, I only used the service for less than 60 days, leaving me feeling unfairly treated. Switched from [RentRedi](https://www.capterra.com/p/199707/RentRedi/) After a highly disappointing experience with DoorLoop, I decided to switch to RentRedi, and it has been a game-changer for my property management needs. One month of using DoorLoop cost the same as an entire year with RentRedi, yet RentRedi offers significantly more services. With RentRedi, I receive a comprehensive suite of features that far surpass what DoorLoop provided, all at a fraction of the cost. The transition was smooth, and the support has been outstanding, making it clear that RentRedi values its customers and their success. I highly recommend RentRedi for anyone looking for a more affordable and efficient property management solution. Reasons for choosing DoorLoop honestly the look - I needed something simply for tenants Review Source Response from DoorLoop August 6, 2024 Dear Andrew, Thank you for sharing your feedback. We're sorry to hear that your experience with DoorLoop hasn't met your expectations. We take your concerns seriously and have tried to reach out to you directly to address them. We would like to discuss your concerns further and find a solution that works for you. Please contact our customer support team at your earliest convenience. Best regards, The DoorLoop Team Manager Used the software for: Less than 1 year ### "Better than a property management group" December 20, 2023 5.0 Absolutely outstanding. Getting onboarded can be a little confusing, especially if you've never had experience with anything like DoorLoop or rent tracking systems. DoorLoop provided live on-demand training with a coach that made it pretty quick and easy to get setup and running. I would highly recommend DoorLoop for, at least, small to medium sized organizations. I have found DoorLoop VASTLY superior and less expensive than a traditional property management group. Pros I use DoorLoop most for tracking tenant maintenance requests. DoorLoop makes it a one-stop-shop for seeing a maintenance request from start to finish. This has been most valuable to us since transitioning from a property management group. Cons We have been using DoorLoop for around a year, and so far I've found zero problems. I honestly cannot think of anything that needs to be improved. I'm sure there's something, but everything has been spot-on so far! Reasons for choosing DoorLoop DoorLoop is graphically appealing, intuitive, inexpensive and just felt right. My wife actually found it. I wasn't skeptical for long, and it's worked out great! Review Source Daniel G. Property Manager Used the software for: Less than 1 year ### "New to DoorLoop & love so far" January 2, 2024 5.0 So far 4.5 out of 5. Some hiccups on the set up process (processing limits for receiving and sending funds was EXTREMELY low) and took days to get resolved. I don't like the 3rd party processing partner so far as they are hard to get ahold of to address any issues. I have used Stripe in the past and much easier. Pros The set up process was helpful as there are some onboarding calls and demos to watch. The extensive reporting/features really help automate the workflow and efficiency of the bookkeeping Cons The lack of direct phone service when there are customer support issues. Submitted tickets to request a callback and then not getting one is very frustrating. I was 99% sure phone support would have included a direct phone number to the service center, but the online support can take hours to get a response. Also the payment processing time is slow. There needs to be an option for expedited funds if there already isn't one. I am new Switched from [TenantCloud](https://www.capterra.com/p/133029/TenantCloud/) That program was slow, clunky and didn't have a lot of options. I used Appfolio in the past and DoorLoop seemed similar. Alternatives considered [AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/) Reasons for choosing DoorLoop I did not have 50+ properties to start and also pricing was cheaper Review Source Response from DoorLoop July 30, 2025 Hi Daniel, we're happy to let you and others know that DoorLoop has had a direct phone number for phone support for a while now. Our average response time is now under 5 minutes as well. 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