# Simplify360 Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Simplify360 the right Customer Satisfaction solution for you? Explore 15 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/211771/Simplify360/reviews

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Simplify360

4.4 (15)

[View alternatives](https://www.capterra.com/p/211771/Simplify360/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated January 13th, 2026

# Reviews of Simplify360

Ease of use

4.2

Customer Service

4.6

## Showing most helpful reviews

Showing 1-15 of 15 Reviews

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Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Devduth M.  
Senior Manager - ORM  
Marketing and Advertising  
Used the software for: 1-2 years

### "Holistic tool for managing, ORM, Content, Reporting and Social Listening"

November 23, 2021

4.0

We have been using it for ORM, Reporting, Publishing content as well as Social Listening. Overall, it is an extremely useful multipurpose tool.

Pros

I've been using it for almost a year now and it is one of the most user friendly tools that I've ever used. What truly stands out is their customer service. They are always open to suggestions and quick to implement it. All in all, a holistic tool for any Social media manager.

Cons

The Twitter tab needs some improvement. There needs to be an option to reply to each and every message in a thread, especially when the customer is spamming.

Review Source

AC

Alexandros C.  
Data Analyst  
Internet  
Used the software for: Less than 6 months

### "Good software"

January 18, 2025

4.0

My experience is overall positive with very few negative points

Pros

Very good as a tool to create unique customer experience

Cons

Lack of compatibility with smartphones and also lack of reports of insights

Review Source

JK

Jasleen K.  
Client Servicing Manager  
Marketing and Advertising  
Used the software for: 1-2 years

### "Good Listening Tool but Social analytics need to be improved"

November 29, 2021

3.0

The account managers were helpful (\[SENSITIVE CONTENT\]), probably that is what made our experience comparatively better with the tool.

Pros

The tool was helpful in maintaining ORM queries and responding to them.

Cons

First and most important, the tool does not have an app and is not compatible to mobile devices. Secondly a few queries related to the brand used to get missed out by the tool like Instagram DMs etc.. Lastly the tool did not show social insights which could be shown in reports as they were way different than the data shown from social panels.

Review Source

Harjeet K.  
social media brand manager  
Human Resources  
Used the software for: Less than 6 months

### "Great Software in creating epic customer experiences."

June 15, 2022

5.0

Overall, a Great experience with Simplify360. Its Live Chat Support is the best. Along with that its other features like- Customizable dashboards, Actionable insights and analytics, quick onboarding process and streamlined customer service makes it the best

Pros

Simplify360 helps Bridge the gap between Customers and Brands by creating AI-enabled Live Chat support, a Video call interface, Social Media Listening etc.

Cons

Simplify360 is great software with no drawbacks, issues and bugs! Highly recommended

Review Source

SAA

Srinivasa Ashok A.  
Business Analyst  
Information Technology and Services  
Used the software for: 6-12 months

### "Best Omin Channel Solution for big companies or growth stratups"

October 27, 2022

4.0

Omni experience with varieties of custom tools!

Pros

The best features for Simplify360 are:1) Content creation with templates and schedule/publish them on various platforms.2) Can save a lot of time in automating workflows & tasks in content management and social media platform.3) Omni platform social media and review management.4) Many APIs such as review management provides customer sentiment analysis and CSAT scores5) The custom support chat bot helped to get more leads.

Cons

No Cons as of now but if they try to get machine learning algos for review management unless sentiment will help companies to think better in different ways.

Review Source

VR

Verified Reviewer  
Manager  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Cost Effective - Easy to use Social Listening tool"

January 25, 2021

4.0

This tool provides us an insight into the kind of buzz happening around the globe related to the brand and competitor and we can then prepare our strategies or improve on existing campaigns to get maximum benefits.

Pros

The tool is very user friendly from the point of setting up the tool to handling daily activity as a part of ORM. You get real-time data/post from Twitter and other social platforms with minimal to Zero tool downtime during peak hours.

Cons

Although it's not a blocker or a major down point. However, the data reporting can be improved further.

Review Source

JJ

Johnson J.  
Associate Director - BRM  
Marketing and Advertising  
Used the software for: 2+ years

### "Simple and Innovative tool that does the Job"

November 19, 2021

5.0

Pros

The best features about simplify 360 is it's easy to use UI, the new platform is simple and makes visualisation of data extremely easy. Also their excel dump is very detailed and can be used to gain insights

Cons

There isn't any thing that I don't like about this software. They constantly keep on developing new features for their clients

Alternatives considered

[Locobuzz](https://www.capterra.com/p/183967/Locobuzz/)[Konnect Insights](https://www.capterra.com/p/178918/Konnect-Insights/)

Reason for choosing Simplify360

Cost effectiveness

Review Source

VR

Verified Reviewer  
Manager  
Marketing and Advertising  
Used the software for: 1-2 years

### "Best tool for response management"

December 7, 2021

4.0

Great experience throughout the usage period, they always bring up better features which makes process easier

Pros

Best tool with lot of features which make response management easier

Cons

Nothing specific, just more dashboards can be added

Review Source

AKJ

Anil Kumar J.  
Ops mgr  
Internet  
Used the software for: 1-2 years

### "Good CRM Product especially for handling Social Media Queries"

November 23, 2021

5.0

Good cost effective tool currently being used for Social Media handling. It is easy for both user and an administrator to review daily reports, work on improvements etc. Recommended for others.

Pros

Availability of different work baskets, ability to edit profile, add users process is simple, we can download the reports in CSV format, availability of various dashboards to depict performance as a team and org.

Cons

It has CSAT survey mechanism but is not exhaustive. Should have a better CSAT survey tool to be built to capture feedback especially over Social Media

Review Source

AC

Abhishek C.  
Social Media Executive  
Cosmetics  
Used the software for: Less than 6 months

### "One Stop Solution For CRM teams"

December 30, 2021

5.0

It has been a very good experience with Simplify 360 and the team. \[SENSITIVE CONTENT\] and his team gave us a good demonstration of the tool. After that, we have not too faced any issues with the tool as compared to the tools we were using previously. I would also like to appreciate the support we have received from \[SENSITIVE CONTENT\] who answers all our queries all the time and also does a weekly check-up with our entire CRM team. Thanks to the support team as well for answering the queries in a flash.

Pros

Reliable support team, Quick resolutions, Easy tracking of tickets, Smooth assignment, User-friendly interface, a plethora of options for reports, performance monitoring made easy, easy to use, accessible at any internet speed, queue management is good, can work on various social media platforms along with emails, easy access to buckets,

Cons

There has not been anything for now that I would like to include in CONS.

Review Source

HO

Hamilton O.  
Planejador  
Architecture & Planning  
Used the software for: I used a free trial

### "Avaliando o Simplify360"

September 1, 2023

5.0

Minha experiência com o Simplify360 tem sido ótima. É fácil de usar e tem muitas ferramentas úteis. Posso acompanhar o que as pessoas falam sobre minha marca nas redes sociais e também agendar postagens

Pros

Eu realmente gostei das várias coisas que o Simplify360 pode fazer. É fácil de usar e me ajuda a gerenciar minhas redes sociais de forma eficiente. Eu também gosto que posso ver dados em tempo real. O Simplify360 é uma ótima solução para todas as minhas necessidades de gerenciamento de mídia social.

Cons

Uma coisa que não gostei no Simplify360 como usuário foi a falta de opções avançadas de personalização da interface do software. Isso me impede de personalizar a experiência de acordo com as minhas necessidades específicas.

Review Source

IN

Ishita N.  
Social Media Manager  
Education Management  
Used the software for: 1-2 years

### "The best tool to track individual conversations"

January 19, 2021

5.0

It has helped us manage our Social media presence and track negative conversations and address them for the customers across all channels.

Pros

Simple, less complicated, customizable and insightful reporting. There are a lot of inbuilt dashboards already available in the tool and it is so much easier to get reports.

Cons

There is nothing specific, any issues are attended to instantly.

Review Source

BR

Balaram R.  
Manager  
Financial Services  
Used the software for: 1-2 years

### "Feedback from OFS"

December 1, 2021

5.0

Overall nice experience

Pros

Product helped better connect with customers on social media platform

Cons

Implementation (100%) & ease of usage (upto 90%)

Reason for choosing Simplify360

As parent company (OlaCabs) was using the same tool

Review Source

AS

Amrita S.  
Manager  
Insurance  
Used the software for: I used a free trial

### "Online Reputation Management "

December 8, 2021

4.0

na

Pros

Good, dedicated team that is always available to help and works like one team! The team management is great and there is end to end accountability for all processes and project deliveries

Cons

Need more awareness from team on newer ORM trends and bring in more capabilities for complex social response functions

Review Source

PB

Prajwal B.  
Online Support Supervisor  
Internet  
Used the software for: Less than 6 months

### "One tool to manage all our customer interactions for all our products."

January 18, 2021

4.0

Managing inbound queries, feedback, reviews for multiple products with different teams on the same platform.

Pros

Available for an affordable price, with interactive reports, great analytics and support. It can be integrated into several different popular 3rd party software.

Cons

Nothing in particular, had a really great experience with them.

Review Source

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