# Lightspeed Restaurant Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Lightspeed Restaurant the right Restaurant POS solution for you? Explore 215 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/211849/Lightspeed-Resturant/reviews --- Lightspeed Restaurant 4.4 (215) [View alternatives](https://www.capterra.com/p/211849/Lightspeed-Resturant/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Reviews of Lightspeed Restaurant Ease of use 4.4 Customer Service 4.3 ## Pros and Cons in Reviews Imtiaz A Officer, Key AccountsHuman Resources, 11 - 50 employeesUsed the software for: Less than 6 months. “We are already seeing the benefits of the increased speed during busy shifts.“ May 10, 2026 JB John B Owner and ManagerFood & Beverages, 2 - 10 employeesUsed the software for: Less than 6 months. “So for example if a customer comes back the next day and indicates an error on a receipt, someone in the restaurant can't easily do it without going to the back of the house with a computer screen.“ April 22, 2025 Imtiaz A Officer, Key AccountsHuman Resources, 11 - 50 employeesUsed the software for: Less than 6 months. “We recently switched from Squre to Lightspeed and have been impressed y the hardware performance.“ May 10, 2026 JB John B Owner and ManagerFood & Beverages, 2 - 10 employeesUsed the software for: Less than 6 months. “It leaves too many possibilities for errors if a customer changes tables. “ April 22, 2025 GP Giovanni P IT ManagerHospitality, 51 - 200 employeesUsed the software for: 1-2 years. “The Lightspeed Payments are good, with nice rates“ January 5, 2026 JB John B Owner and ManagerFood & Beverages, 2 - 10 employeesUsed the software for: Less than 6 months. “There does not seem to be many options for controlling how things print. “ April 22, 2025 LT Liezel T Admin AssistantHospitality, 201 - 500 employeesUsed the software for: 1-2 years. “What I like most about Lightspeed Restaurant is the data and reports you need are in there and you can easily pull them out because it's easy to navigate.“ December 1, 2024 CB Carmela B OwnerRestaurants, 2 - 10 employeesUsed the software for: More than 2 years. “The system went down often, and it was VERY difficult to get a hold of tech support.“ February 14, 2025 ## Showing most helpful reviews Showing 1-25 of 215 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Imtiaz A. Officer, Key Accounts Human Resources Used the software for: Less than 6 months ### "High-Speed Performance Paired With a Steep Learning Curve" May 10, 2026 4.0 Transitioning to Lightspeed Restaurant has been a mixed experience, marked by high-performance hardware but a challenging implementation phase. While the system excels in processing speed and hardware reliability, the software architecture requires a significant time investment to master. It feels like a powerful engine that lacks a user-friendly manual; it is capable of handling high volumes, but getting the workflow "just right" for a specific business model requires patience and a fair amount of independent troubleshooting. Ultimately, it is a robust professional tool that offers a noticeable upgrade in speed over entry-level POS system, though it currently lacks the intuitive "plug-and-play" simplicity found in other competitors. Pros We recently switched from Squre to Lightspeed and have been impressed y the hardware performance. The POS and printers are significately faster, and once you master the menu-building logic, it offers more flexibility than our previous setup. While the onboarding process was a bit of a self-taught journey and the software has a few quirks-particularly regarding paper usage and takeout workflows-the core engine is powerful. We are already seeing the benefits of the increased speed during busy shifts. We're hopeful that as we continue to optimize our configuration and as the platform rolls out updates, it will fully meet our operational needs. A solid choice if you're looking for a robust, high-speed system! Cons Complexity of Implementation: Onboarding is done by users themselves, with a long response time to support questions, making the learning curve very high. Workflow Problems: Some processes such as handling takeaway orders and reversing charges require additional efforts and involve back office processes, making services slow. Limited Customization: Rigid menu design, limited options for ticket settings result in wasting a lot of paper and poor formatting for ticketing. Switched from [Skytab POS](https://www.capterra.com/p/265561/Skytab-POS/) Because Lightspeed is praised for its simplicity and "no upfront cost" model. Review Source EW ELIZABETH W. COMPANY CORDINATOR Restaurants Used the software for: 1-2 years ### "LIGHTSPEED" July 8, 2025 4.0 OVERALL VERY GOOD. EASY TO WORK WITH, GREAT CUSTOMER SUPORT AND UPDATES. CHAT WAS TO THE POINT AND CLEAR FOR ANY QUESTIONS AND ACURATE WAIT TIMES. Pros IT IS COMPATIBLE WITH OTHER SOFTWARE. IT HAS A NICE "TAB FORM" EASY TO MAKE CHANGES AND UPDATES. SIMPLE STRUCTURE Cons LAG TIMES AND CRASHES. BUT THE ON LINE HELP WAS ALWAYS GREAT CUSTOMER SERVICE AND GUIDED US IN THE RIGHT DIRECTION FOR "REPAIRS" AND UPDATES. Switched from [Squirrel POS](https://www.capterra.com/p/43475/Squirrel-POS/) NEEDED BETTER MORE CAPATIBLE SYSTEM FOR OPEN TABLE AND ONLLINE ORDERS Review Source Response from Lightspeed August 11, 2025 Elizabeth, thank you for taking the time to share more about your Lightspeed experience! We’re glad to hear our customer support was clear and helpful in guiding you through updates and repairs. We appreciate your feedback and are continuously working to improve performance and reduce lag times. Thanks again for choosing Lightspeed! The Lightspeed Team GP Giovanni P. IT Manager Hospitality Used the software for: 1-2 years ### "Simple POS not very powerful" January 5, 2026 3.0 The user side for POS is fine, but the back office and management is not great; it is difficult and without room to customize it. Pros It is simple to use, team members can get used to it quickly, it covers the basics for a POS. The Lightspeed Payments are good, with nice rates Cons It is not personalizable; if it doesn't include functions that you need, it is VERY hard to have them implemented. They also add and remove functions without communicating it. Alternatives considered [Simphony POS](https://www.capterra.com/p/202814/Oracle-MICROS-Simphony/) Reason for choosing Lightspeed Restaurant Cheaper Cost of Lightspeed, but so far is not worth it, probably better to go with a expensier one Review Source JB Jaxy B. Owner Hospitality Used the software for: Less than 6 months ### "Happy with lightspoed" May 10, 2025 5.0 Great so far! Professional staff, great training, has been very accommodating. \[sensitive content hidden\] was our representative great to work with, Alan our account rep was super helpful and very patient! Pros Training was efficient and professional, Representatives were great to work with . Has functions that will help us grow and not move to another pod. Cons So far no complaints. Everything seems to work great for us. This system will help us grow our business Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Integration with Webrez Pro, can take payments from our website Review Source Response from Lightspeed August 11, 2025 Jaxy, thank you for your kind words! We’re thrilled to hear that the training was efficient and that Alan and the team provided such helpful and patient support. It’s great to know our system’s integration with Webrez Pro is helping your business grow smoothly. We’re excited to be part of your journey! Thanks for choosing Lightspeed! The Lightspeed Team ED Erin D. Co Owner Restaurants Used the software for: 1-2 years ### "Take the plunge, get Lightspeed " April 7, 2022 5.0 Started with Lightspeed during covid, and it was possibly one of the best decisions we could have made for our restaurant. We are now able to accurately determine quantities of items sold and see what menu items are performing under to be able to advertise and highlight those items. Customer support is always available and I’ve never had to wait long to be connected to someone when I needed help. They will do their absolute best to fix every problem you have. We also recently went through a Hurricane that caused power and internet outrages for extended times in our area. We were still able to use Lightspeed despite not being able to connect with the internet thanks to their software and technology. Once the internet was restored (about a month later), Lightspeed was able to back up all sales and report information from when the internet was out. I highly recommend taking the plunge and starting up with Lightspeed. We are very satisfied. Pros Ease of use, ease of setup, always someone to help available 24/7 Cons I can’t even think of something I don’t like about Lightspeed. We are very satisfied with them. Alternatives considered [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reason for choosing Lightspeed Restaurant Better setup, better customer service, availability to add other services like online ordering and loyalty program Review Source JB John B. Owner and Manager Food & Beverages Used the software for: Less than 6 months ### "OK but generally disappointed." April 22, 2025 3.0 Not the worst but certainly not a great experience so far. I'm being hopeful they will correct some of the issues or shortfalls. The implementation process has been very much on their terms. They have been very nice but the process has been slow and difficult and has put a lot of responsibility on me and my staff to learn how to configure and use the software on our own. Training videos are OK but only touch the surface. Getting answers to specific issues or ways to accomplish things is very slow. Honestly if I was starting over I probably would pick a different system but I'm this far along so I'm hoping they will make improvements moving forward. Pros Speed. The POS system and printers seem much faster than our previous system. The process of building menu's from individual items once you get used to it is much better than our previous system. Cons Several disappointing items. The set up process was slow and tedious. Response times from the set up specialist and sales person were slow. Usually one to two days by email. Never phone calls except for one onboarding phone call. This made the learning curve difficult. Printing: The system uses a LOT of paper. There does not seem to be many options for controlling how things print. The kitchen tickets have few configuration options which can make them difficult to read. Voided tickets are extremely lengthy. Receipts from credit card transactions have a lot of unnecessary information which leave them confusing to the customer. The system automatically prints new receipts every time a tip is entered even at the end of the night. Wastes lots of paper. Generating a "take out" order is tedious. You either have to add a customer profile which is a lot of steps or you can add simple name but doing that changes the order to a dine-in order which then requires more steps to set it back to a take out order. Menu's: very limited options in laying out menu's. You can re-order menu items but not actually place them on the menu. In our previous system we could put similar sandwiches for example in a column on the screen making it more intuitive. Credit card transactions: This works well but requires multiple steps to get through the transaction. There seems to be no way to streamline this. Part of our business is a lot of simple walk up - take away orders. These extra steps slow down our lines. Customer self pay at the table: something we hoped to use but their version leaves too much room for errors so we won't use it. Most other systems we looked at put a QR code on the receipt for the specific receipt. This system uses QR codes for a table. It leaves too many possibilities for errors if a customer changes tables. It really should be specific to a ticket/order. 3rd party delivery integration: Integrating with delivery platforms like uber, doordash, grubhub and others has remained very difficult. The integrators they work with have been poor or non-responsive. Lightspeed has provided no help in getting a good integration to work. Order Notes and Item Notes: Their system is very clumsy and difficult for the kitchen and front of the house staff. Instead of allowing actual notes on items or for the order itself they make this work by using additional items which can have the names changed. It works but is just not simple. End of the day Cash reports are extremely confusing and don't really seem to make sense. I'm still now after a month of using them trying to figure out how to accurately match the cash in the drawer with the report. Refunding a credit card: Except for same day transactions there is no way to refund a credit card on the POS. The only option is through the back office website which requires a separate computer and separate access. So for example if a customer comes back the next day and indicates an error on a receipt, someone in the restaurant can't easily do it without going to the back of the house with a computer screen. Alternatives considered [Skytab POS](https://www.capterra.com/p/265561/Skytab-POS/) Reason for choosing Lightspeed Restaurant Their contract was too one sided and locked us in. This is usually not a good sign. Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Our costs went up significantly. They changed their pricing for devices and for transactions which had a very large impact on us. Review Source Response from Lightspeed April 23, 2025 John, Thanks for taking the time to share such detailed feedback. We're sorry to hear that your experience hasn’t met expectations so far. While we’re glad to hear the speed and some menu-building features are improvements, we take your concerns seriously. Unfortunately, we’re unable to locate your account based on this review. To help us better understand and address the issues you’ve raised, we encourage you to reach out to our Support team for immediate assistance, or connect directly with your Account Manager for a more in-depth conversation. We’re committed to improving and would love the opportunity to support you better. The Lightspeed Team CB Carmela B. Owner Restaurants Used the software for: 2+ years ### "Just OK POS" February 14, 2025 3.0 Did not like it but it was too much of a hassle to get another system. Pros Handheld devices which were helpful for the wait staff. Cons The system went down often, and it was VERY difficult to get a hold of tech support. Alternatives considered [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reason for choosing Lightspeed Restaurant It was already in the restaurant from the previous owners, so we decided to keep it. Review Source HL Hannah L. Director Hospitality Used the software for: 6-12 months ### "Not for us! " September 10, 2024 3.0 Overall the platform/epos does what it needs to do! We personally had constant connectivity issues between devices which they always try to lay blame elsewhere, which caused issues with kitchen printing and network printing in general. We installed a £5k new internet / network across one of the sites to resolve all and it did nothing to improve with 800mb speeds We have several pubs / restaurants, and this was really not suited to our operations! We also were not allowed to add a new site without using light speed payments at the new site with the epos which we didn’t want to do as they couldn’t match our current card machine rates. Therefore this resulted in the new site using a different epos, which we have now moved all the businesses too. I don’t think it’s your worst option of an epos, but for someone with a small operation such as ours with a couple pub/restaurant sites, this is not the epos for you! Pros A lot of features and reporting - integrates well. Nice user interface and design for staff Cons I found the system overall too much, everything was just harder than it needed to be to set up, harder than it needed to be on the back offfice, inventory was far more complicated than it needed to be, reports covered everything but were also just a little too meticulous at the same time that it was counter productive and just needed to provide the information needed. Alternatives considered [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reason for choosing Lightspeed Restaurant Features and user interface looked good! Highly recommended online Switched from [Epos Now](https://www.capterra.com/p/152638/Epos-Now/) For a better service and epos provider with less issues and better connectivity Review Source MK Malcolm K. GM Restaurants Used the software for: 1-2 years ### "Choose Lightspeed!" February 8, 2021 4.0 Lightspeed was, is, and will continue to be great for us. Staff loves the ease of use of the front end. I love the simplicity of updating the online site, the data available for export in the office, and the full integration with our other software. Pros We had the highest expectations for Lightspeed POS and have been ecstatic about the choice. Staff appreciates the ease of use and the quick customization (once familiar with back office which does not take that long). We have continued to appreciate the helpful 24 hour customer service team. Even when they did not have answers for our unique problems, they always did their best to figure out a workaround. The ability to export raw data of every receipt item for every receipt entered has proven invaluable. With knowledge of Excel, data analytics have been insightful and highly beneficial. Since the pandemic began, Lightspeed has continued to innovate and has improved their product which has allowed us to create an online ordering site for pickup and delivery. And the best part is full integration with our online site, POS, accounting software, and scheduling software. Cons First, no POS is perfect, including Lightspeed. Understanding the back end has allowed us to create work arounds for things the software is currently incapable of doing as intended at this time. One thing has been problems with combos, which we resolved with a workaround. The biggest con is the process used for some software upgrades. Understandably, when a request is made often, it is pushed up the programmer's priority list. There are however some upgrades that, although not highly requested, can definitely improve the product. I have several requests into the programmers at this time. Alternatives considered [Hippos POS](https://www.capterra.com/p/182193/HIPPOS/)[Squirrel POS](https://www.capterra.com/p/43475/Squirrel-POS/)[TouchBistro](https://www.capterra.com/p/140677/TouchBistro/)[Silverware Avrio](https://www.capterra.com/p/60330/SilverWare/) Reason for choosing Lightspeed Restaurant Lightspeed being Ipad based was the first consideration which eliminated some. Then online reputation, customer service, and sales process were taken into account. And, as a publicly traded company, the Lightspeed stock at the time of purchase was in the news and it was at the start of it's rise. At this writing, it is almost triple that price. Review Source JK Joy K. Bartender Restaurants Used the software for: 6-12 months ### "Lightspeed gets the job done quickly!" March 19, 2025 5.0 My overall experience with Lightspeed was top notch. As I mentioned above, I've used many different restaurant POS systems in my lifetime. Some were old, some were outdated and some were very up to speed and easy to use - which I found was my experience with Lightspeed. When you're in the food industry, taking orders as fast and efficient as possible is crucial. So you need a good system that is easy to maneuver and gets the job done. Lightspeed was awesome for intricate things such as splitting bills among multiple customers. It was good for accessing and printing out itemized bills. And most importantly was easy to read for us who were entering everything in. The layout was self explanatory which made it easy to punch things in quickly and check patrons out as fast as they sat down. Pros When I was bartending at my last restaurant job they had us using Lightspeed as our POS system to put orders in and use for our cash register. I've been in the restuarant industry for 8+ years so I have seen a multitude of different POS system - and this was by far my favorite I've used. Cons I didn't have any bad reviews using Lightspeed. It was very quick and easy to learn. I was able to really get down the gist within my first day of training. The biggest thing I had to learn was just memorizing where all our items on our menu were to efficiently and quickly put in orders. Review Source JC Jeff C. General Manager Hospitality Used the software for: 2+ years ### "Lightspeed for hospitality" November 17, 2024 4.0 Perfect for hospitality and great for pulling reports Pros Fast integrarion and accurate reporting for stocked products Cons Sometimes it can take awhile to get a response from support Review Source HA Herolf A. Manager Food & Beverages Used the software for: 2+ years ### "Indifferent Support " December 11, 2023 4.0 Although I had used Lightspeed pre pandemic it became a nightmare to re-set up post pandemic. First, they didn't even have available the App for the new version in my country's App Store. Then it took days (via email) to figure things out and get it up and running. They have the absolute WORST support when it comes to billing. One time my CC was declined and it took me a WEEK to get the card re-charged with a lot of run-around between chats and unfilled promises by Lightspeed. The link to pay your bill that they eventually send you DOES NOT WORK (nor have they done anything about it after I notified them many months ago. At chat support they send you another link to another system that declines the charge saying "not supporting the currency in your country" Whaat? The U.S. dollar, probably the most used currency in the world! Off chat support again with no promise of how long I'll take to re-try charging my card. There's an indifference there to the customers. I sense that they have become too big for their britches? Oh, and they just turned off my Backoffice access without any warning! oh wait, I've only been a customer for 8 years... hm Pros It runs fairly stable and has a lot of features Cons Difficult set-up and customer service and particularly a billing department that don't care about the customer. Reason for choosing Lightspeed Restaurant It seemed like a solid product with support promises that don't exist Review Source GV Gurjinder V. Owner Food & Beverages Used the software for: 1-2 years ### "Definitely would not recommend. Over priced and impossible to cancel. " September 5, 2023 1.0 Pros Easy to use but when compared to competitors like square, extremely over priced. Cons I would be very careful signing up, we have been trying to cancel for weeks now but have been given the run around. The sales team is supposed to reach out but we have been waiting. Now our next months payment has just come out. They are extremely difficult to deal with. Other companies have call centers based in the states but it does not seem as though lightspeed does. Review Source Response from Lightspeed September 19, 2023 Hi Gurjinder, We would like to sincerely apologize for your recent experience with Lightspeed. We value all feedback and would like to learn more about your specific experience, to have the opportunity to address your needs and concerns. As we are unable to identify your account within our records, please feel free to contact our Customer Success team should you wish to provide further feedback. You may reach us via email at engage@lightspeedhq.com. The Customer Success Team Lightspeed DY Daniel Y. Manager Restaurants Used the software for: 6-12 months ### "The POS We've Been Waiting For" November 15, 2018 5.0 Pros I manage a restaurant called Eclipse Chocolate, and I was uncertain that Lightspeed would be able to meet all of our needs. We're a full service dining concept with brunch and dinner daily, a cafe, a bakery, an event space, a confectioner, and a wholesaler; we needed a POS that would be intuitive and adaptable to a very dynamic menu, and usable by professional servers, as well as kitchen and production staff. We got it! The customer service is outstanding, and offered hands-on support with our setup. We'd had some initial miscommunications and misunderstandings, and we found we needed some additional functionality out of the software. However, the team has always been very helpful and fast to respond; I'm also very pleasantly surprised how much development is being done with the app. This is definitely a well-supported POS that is constantly being improved. I'm extremely impressed by how well it works for our unique "combo based" menu. Lightspeed has helped close a lot of simple human error loopholes! We also decided to invest in the "Liteserver," which was an expensive piece of hardware, but a welcome relief during internet outages. Losing WiFi during a busy brunch was disastrous with previous cloud-based POS'es, but now we don't even miss a beat (or a ticket). Cons There are some minor missing features I would still like to see, like better development of Labor Reports to help calculate overtime, but I have confidence that they will be added in time. I see an update every couple weeks, so I do believe the dev team is working through a list. Review Source HB Harkirat B. owner Food & Beverages Used the software for: 2+ years ### "Lightspeed Review" October 19, 2021 5.0 Pros I like how easy it is to use and how it comes with so many features that are useful in our business. It is very organized and you are able to look up records and sales from years passed and compare which allows you to grow your business. Cons I don't think there is anything I dont like Review Source FP Frank P. Owner Food & Beverages Used the software for: Less than 6 months ### "Fantastic system; exactly what we were looking for" January 21, 2022 5.0 When we decided to explore for a new POS system for our business, we were looking for a system that would be very user friendly, easy to install, good solid remote help desk and overall, a system that would be speed up our service. Due to the fast responses from lightspeed we were completely informed with the solution offered and had a quote in our inbox within no time. Very accurate, detailed and excellent service. Now 5 weeks later, the system is up and running in our operation in Jamaica. The installation was quick and easy (and we are certainly no experts at it) The staff training literally took 10 minutes and everybody enjoys working with the program. Most importantly as managers and owners we have all the accurate information available to control sales, waste and possible theft. All information is just a few Clicks away. Incase you don’t know; the help desk is simply phenomenal and well trained. As you can tell, I can recommend lightspeed to any company that looks for a system that clearly was designed for the user and by pros. Pros The ease of using it. Very user friendly, even a person that has barely ever been in contact with a tablet or PC has no problem using it. Cons Have not found anything yet that we would need. Other than maybe the ability to pay in a different currency (calculate change in another currency for example) Reason for choosing Lightspeed Restaurant The speed of service and the well organized follow up Review Source RF Robert F. Operations Manager Retail Used the software for: 2+ years ### "Lightspeed for Bicycle Retail" June 12, 2021 3.0 If there was another option that exceeded the value, I would recommend a change for something that is more intuitive, more user friendly, and offered more complete support. Pros The POS functions are fairly easy to use and the reporting is simple. Also, customer info and scheduling are also fairly easy to use and navigate. Cons It is very difficult to train a new person on the software. Inventory management is very difficult and tedious and most all functions related to inventory management including ordering are a nightmare to manage. Review Source MP MICHELE P. GM Hospitality Used the software for: 2+ years ### "HAPPY WITH LIGHTSPEED" July 30, 2019 4.0 In my restaurant, we have been working with Light Speed from the opening in 2017, so over two years now, and me and my staff are very happy about. I don't like to lie and obviously the POS is not perfect., there are always areas to improve, and be more functional and works better as with any system. I sent few email to suggest the area they can improve and i have a good response, and this is somenthing i really appreciate, for me this is mean that you are working with someone that cares about your business and it's not there just to take your money. However is fair also to say that from the beginning to now they have improve a lots in different aspects. A special mention i want to do is the direct and quick Tech Support during the regular business hours of the day at every time, this aspect put Lightspeed above the competitors. Pros EASY TO USE - GOOD VALUE COST - GREAT CUSTOMERS SERVICE Cons SOME FUNCTIONAL NEED TO BE IMPROVE AND SOME AREA NEED TO BE ADJUST TO BE MORE FUNCTIONAL Review Source EL Emily L. Business Development Manager Hospitality Used the software for: 1-2 years ### "Too Much Work" June 3, 2021 3.0 Liked the idea of the loyalty program but it was too fiddly to set up and maintain, so that ended up being a massive waste of resources. Pros Lots of different bells and whistles and the developers are willing to work with you to customize a solution. Cons Too much work to stand up and too much work to keep running. The system crashed all the time and has to be constantly updated, revitalized, refreshed, and worked on in the back end. Review Source AO Aenoy O. Owner Food & Beverages Used the software for: 2+ years ### "Best decision to go with LS" March 1, 2022 5.0 LS has contributed to the growth of our business. With their various integrations, they have made taking online and in-room orders very easy for our staff! LS has definitely helped us go through the pandemic! Pros Intuitive UI, very good customer service, A1 onboarding team Cons Splitting bills is very easy to do but I would love to be able to chose fractions of bills. Reason for choosing Lightspeed Restaurant The team was very welcoming, professional and showed much more interest in our company then their competitors. Review Source RA Rick A. Owner/Operator Restaurants Used the software for: 6-12 months ### "Overall very happy with our decision to move to Lightspeed as our POS" May 25, 2021 5.0 We are very happy overall that we moved forward back in November with Lightspeed. No regrets and very happy we made the switch. Thank you Pros Very user friendly for our staff, we have some "older" staff that are not very computer knowledgeable and they were able to learn the workflow very easily, and our younger staff love it because its like using their phone. We have recommended Lightspeed restaurant to other restaurant operators. Reporting is great, back office can be accessed from a tablet our phone to make changes and see reports on the fly. Cons Would like to see more integration with other platform for online gift card sales, also would like to see a few different hourly reporting functions. Alternatives considered [TouchBistro](https://www.capterra.com/p/140677/TouchBistro/) Review Source pP peter P. CEO Hospitality Used the software for: 1-2 years ### "Back end down for Two days - First line support ultra weak - Advance Reporting is basic" July 15, 2019 2.0 For basic questions they are great. When something goes into chaos you will be down and will just have to deal with it as they are slowwwwwww at resolving issues (could be a full days or a week) that have major affects on your business. Be ready to manually have to do a lot of Reconciliation. And be ready to have High Blood pressure.. Pros Fairly simple to use, super basic questions get quick answers. Cons First line support can be done by my 13 year old, Advance Reporting is more along the lines of Basic reporting, Found issues in Reporting where numbers do not add to be the same as Daily Reports (no answers). Support has a hard time following any type of logic instead they get hung up on stuff that has zero relevance. Review Source PD Peter D. Manager Food & Beverages Used the software for: 2+ years ### "User friendly constantly improving" September 19, 2019 4.0 Pros its ease of use, customer support is great, reporting is good. They are always coming out with updates and improvements Cons it was buggy at first but they have come a long way and are always there to help Reason for choosing Lightspeed Restaurant they were able to offer a better deal on hardware and support Review Source MB Magdi B. Owner Restaurants Used the software for: 2+ years ### "User Friendly" March 16, 2022 5.0 Pros Great POS system with a very user friendly app! Simply made it easy to look after my business :) Cons Not sure what to say. All is just good. That is all Review Source RS Ryan S. Owner Restaurants Used the software for: 6-12 months ### "Incredible Platform" June 1, 2022 5.0 Pros The user friendly back end and POS display are exceptional! Very easy to use, and very easy to keep updated! Cons Some reporting could be more details - a few items are tough to track! Reason for choosing Lightspeed Restaurant Poor support Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.