# Page 3 | Lightspeed Restaurant Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Lightspeed Restaurant the right Restaurant POS solution for you? Explore 215 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/211849/Lightspeed-Resturant/reviews --- Lightspeed Restaurant 4.4 (215) [View alternatives](https://www.capterra.com/p/211849/Lightspeed-Resturant/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Page 3 - Reviews of Lightspeed Restaurant ## Showing most helpful reviews Showing 51-75 of 215 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RF Robert F. Operations Manager Retail Used the software for: 2+ years ### "Lightspeed for Bicycle Retail" June 12, 2021 3.0 If there was another option that exceeded the value, I would recommend a change for something that is more intuitive, more user friendly, and offered more complete support. Pros The POS functions are fairly easy to use and the reporting is simple. Also, customer info and scheduling are also fairly easy to use and navigate. Cons It is very difficult to train a new person on the software. Inventory management is very difficult and tedious and most all functions related to inventory management including ordering are a nightmare to manage. Review Source PM Peter M. Owner Restaurants Used the software for: 2+ years ### "Fantastic POS" May 7, 2021 5.0 Pros Lightspeed is very reliable, easy to program good functionality. In 3 years our POS has not crashed or stalled. Customer support is remarkable. The team is knowledgeable and professional. My questions are answered the same day. Cons Most of the reporting is very good. I would like more one page style reports, for example all servers that worked yesterday lists total sales, category sales, average check. I can get this information but each server is listed separately so analysis is time consuming. Alternatives considered [TouchBistro](https://www.capterra.com/p/140677/TouchBistro/) Reason for choosing Lightspeed Restaurant During the demo I felt Lightspeed had more features that would be beneficial to our restaurant. Review Source SL Simon L. Head of Food & Beverage Restaurants Used the software for: 2+ years ### "A easy to use system that my team love" February 1, 2019 5.0 We started using Lightspeed around two years ago. When joining the business I inherited a creaky old POS system that had been chosen for its ability to connect to our hotel PMS rather than for its usability and features. I was surprised that a cloud based system would have the capability to connect to hotel PMS but lightspeed does this really well. We started with 6 month trial in one location and now all locations run there F&B using Lightspeed. I was really happy with the support I received whilst on boarding, getting the system set up how we want it is very easy and the regular system updates only ever make things better. The key quality though has to be the ease at which the team use the system. Training is down to ten minutes rather than several hours supported by a hefty manual with our previous system. We are not about to explore the add ons for our next new opening including Customer Facing Display, Kiosk and Kitchen Display, Pros So easy to train the team Simple sensible interface Regular updates and improvements Great Hotel PMS (Opera) Interface Cons Only works on Ipad, would be great if Android was an option to open up the hardware market Needs consolidated reporting for chains Review Source MP MICHELE P. GM Hospitality Used the software for: 2+ years ### "HAPPY WITH LIGHTSPEED" July 30, 2019 4.0 In my restaurant, we have been working with Light Speed from the opening in 2017, so over two years now, and me and my staff are very happy about. I don't like to lie and obviously the POS is not perfect., there are always areas to improve, and be more functional and works better as with any system. I sent few email to suggest the area they can improve and i have a good response, and this is somenthing i really appreciate, for me this is mean that you are working with someone that cares about your business and it's not there just to take your money. However is fair also to say that from the beginning to now they have improve a lots in different aspects. A special mention i want to do is the direct and quick Tech Support during the regular business hours of the day at every time, this aspect put Lightspeed above the competitors. Pros EASY TO USE - GOOD VALUE COST - GREAT CUSTOMERS SERVICE Cons SOME FUNCTIONAL NEED TO BE IMPROVE AND SOME AREA NEED TO BE ADJUST TO BE MORE FUNCTIONAL Review Source TV Toby V. Manager Restaurants Used the software for: 6-12 months ### "Lightspeed at the speed of light!" November 28, 2019 5.0 Pros The set up was easy with great support from the staff at Lightspeed. Great ability to handle multiple floor plans, products, users and reporting. Very full featured software that should be able to handle any restaurant's business. Cons It can be a little confusing when first starting to use the ordering piece on the ipad, a bigger learning curve than some other POS systems, but once you practice with it a bit, it makes sense. Alternatives considered [Clover](https://www.capterra.com/p/226864/Clover/)[TouchBistro](https://www.capterra.com/p/140677/TouchBistro/)[Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reason for choosing Lightspeed Restaurant It had all the functionality that we needed and the pricing was good and the support is phenomenal! Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Square was not robust enough and their pricing for multiple order entry ipads was too high. Review Source JC Jason C. Owner Retail Used the software for: 6-12 months ### "Great POS system for small retailers" May 24, 2021 5.0 I'd recommend Lightspeed to anyone. I've used the cloud-based platform in a baby boutique and a home/gift shop. It's served us well in both settings. All our employees have been able to use the system without difficulty and the analytics have given us an advantage in managing operations. Pros Back-end setup is pretty simple and user interface for point of sale is easy and forgiving. Our '72 year old non-computer literate' retail associate was able to master it in no time. Customer support is also top notch. Cons There are a few small issues - refunds are a multi-step process, and setting up the ecom website didn't feel as intuitive as it could be. (I did talk with customer service about this. They agree the process could be streamlined and are in the process of rolling out a new setup process shortly.) Review Source EL Emily L. Business Development Manager Hospitality Used the software for: 1-2 years ### "Too Much Work" June 3, 2021 3.0 Liked the idea of the loyalty program but it was too fiddly to set up and maintain, so that ended up being a massive waste of resources. Pros Lots of different bells and whistles and the developers are willing to work with you to customize a solution. Cons Too much work to stand up and too much work to keep running. The system crashed all the time and has to be constantly updated, revitalized, refreshed, and worked on in the back end. Review Source ST SARAH T. Operations Manager Food & Beverages Used the software for: 1-2 years ### "Would (and have) recommeded" May 17, 2021 5.0 With thoughtful planning and set up, we have seen a lot of value from the on-board features. We run a loyalty program using just the basic features of the POS. Pros The setup took time, but with good planning, we are able to get a lot of value out of the back-end reporting without the add-on module. Cons I wish our Chase payment system could be integrated. Alternatives considered [TouchBistro](https://www.capterra.com/p/140677/TouchBistro/) Reason for choosing Lightspeed Restaurant In the end, Lightspeed did not offer full integration with Chase, but came to the table with an offer on hardware that made it more attractive. Review Source MJ Markus J. Chef Hospitality Used the software for: 2+ years ### "Support meldet sich seit einem Monat nicht zurück..." June 8, 2021 1.0 Siehe Nachteil Finger Weg... Pros Ich würde Sie momentan nicht empfehlen. Finger Weg... Cons Ich habe eine TSE Cloud Bestellung bestätigt bekommen und jetzt wissen die Herren nichts mehr davon.... Habe die E-Mail mir warscheinlich selbst geschickt... Seit über 3 Monaten mache ich jetzt schon mit dem Support rum schreibe,maile und telefoniere aber es interresiert sich keiner dafür. Auch die Geschäftsleitung fühlt sich nicht angesprochen... Jetzt habe ich Probleme mit dem Finanzamt aber niemand kümmert sich darum. Beim Rechnung schreiben sind Sie gut....Bis Heute keine Lösung oder einmal ein Rückruf wie gefordert... Reason for choosing Lightspeed Restaurant hatte Gastrofix und habe mir den Wechsel nich rausgesucht... Review Source RO Ronald O. manager Maritime Used the software for: 2+ years ### "Lightspeed POS very helpful" June 30, 2022 5.0 I am very happy with this product Pros Being able to search a part, and track the sales of a part, is very helpful Cons Custom pricebooks need to be in correct format to load Review Source AO Aenoy O. Owner Food & Beverages Used the software for: 2+ years ### "Best decision to go with LS" March 1, 2022 5.0 LS has contributed to the growth of our business. With their various integrations, they have made taking online and in-room orders very easy for our staff! LS has definitely helped us go through the pandemic! Pros Intuitive UI, very good customer service, A1 onboarding team Cons Splitting bills is very easy to do but I would love to be able to chose fractions of bills. Reason for choosing Lightspeed Restaurant The team was very welcoming, professional and showed much more interest in our company then their competitors. Review Source SN Stuart N. Manager Retail Used the software for: 2+ years ### "Industry standard POS software with learning curve" May 18, 2021 5.0 Mostly positive. There is a leaning curve. Gets the job done and is industry standard for bicycles. Pros This software is the industry standard in the bike industry. Most common item are in their database and it does everything that it needs to do. There is a learning curve and it is not clear, to me, if cloud backup is available for records. I have read about integration with quick books but have yet to explore this feature. Cons Searchable help, including FAQ, while using would be helpful. Item names appear partially when searching until you click on them. This makes it hard to differentiate between 2 similar items. Review Source VR Verified Reviewer Used the software for: 2+ years ### "Terrible Integration with XERO" July 17, 2018 2.0 Pros Daily monitoring of the sales History of sales figures taking the orders at the till although couple of times it started to update in the busy time without asking Cons \- Updating without asking on busy times in front of customers - Frequent disruptions - Very poor integration with XERO, multiple times we had to export the reports manually and recently they changed the whole thing and the reports of three months did not export to XERO and it's very complicated to setup and retrieve the data. Customer service and support was poor as well - It's very expensive and not value for money Review Source RA Rick A. Owner/Operator Restaurants Used the software for: 6-12 months ### "Overall very happy with our decision to move to Lightspeed as our POS" May 25, 2021 5.0 We are very happy overall that we moved forward back in November with Lightspeed. No regrets and very happy we made the switch. Thank you Pros Very user friendly for our staff, we have some "older" staff that are not very computer knowledgeable and they were able to learn the workflow very easily, and our younger staff love it because its like using their phone. We have recommended Lightspeed restaurant to other restaurant operators. Reporting is great, back office can be accessed from a tablet our phone to make changes and see reports on the fly. Cons Would like to see more integration with other platform for online gift card sales, also would like to see a few different hourly reporting functions. Alternatives considered [TouchBistro](https://www.capterra.com/p/140677/TouchBistro/) Review Source GK Greg K. Solutions Consultant + Founder Used the software for: ### "Kounta review from a "cloud integrator" perspective" February 26, 2015 4.0 I am a cloud integrator and have implemented a number of Xero + POS add-ons. I select Kounta for my customers purely on its hospitality focus and it's table management add-on. I have been really impressed with how it handles the concept of modifiers and how smooth the integration is with Tyro electronic payments. However, I feel that there is a lot of navigating around the 'back office' to get what you need to get done. The CSV data importers are good, but I still found I had to do many repetitive updates manually via the user interface that the importer didn't support. The user interface is a bit big and boxy for my liking but understandably some see this as a benefit if working off a tablet in a cafe most of the time. The client registration process was a bit tedious (maybe at least for us implementers/advisers) but when up and running my customers love the product. The POS register is really powerful and soon after becoming power users the only niggling complaint I get are small enhancements to customisations which are unfortunately locked down in the product anyway. e.g. layouts on receipts, dockets, shortcuts panel, etc. I have also been really impressed with Kounta's email support and communication on release notes. You can really tell they are working hard in making this product better and better. Personally, I would like to see more flexible pricing plans for store owners that have multiple (small-sized) cafes, which will hopefully encourage the greater use of bump screens for the Kitchen/Brewster and mobile registers where waiting staff can take orders + electronic payments at the table. Maybe I am just over the little pad and pencil. In short, I am a big fan of Kounta POS in food & beverage. Totally recommend. Review Source pP peter P. CEO Hospitality Used the software for: 1-2 years ### "Back end down for Two days - First line support ultra weak - Advance Reporting is basic" July 15, 2019 2.0 For basic questions they are great. When something goes into chaos you will be down and will just have to deal with it as they are slowwwwwww at resolving issues (could be a full days or a week) that have major affects on your business. Be ready to manually have to do a lot of Reconciliation. And be ready to have High Blood pressure.. Pros Fairly simple to use, super basic questions get quick answers. Cons First line support can be done by my 13 year old, Advance Reporting is more along the lines of Basic reporting, Found issues in Reporting where numbers do not add to be the same as Daily Reports (no answers). Support has a hard time following any type of logic instead they get hung up on stuff that has zero relevance. Review Source BC Becky C. Owner Restaurants Used the software for: 1-2 years ### "Love Lightspeed " November 2, 2022 5.0 Very pleasant very fast customer service Pros Easy to navigate through love customer service Cons Like everything nothing bad love customer service Reason for choosing Lightspeed Restaurant Like them the best Review Source PD Peter D. Manager Food & Beverages Used the software for: 2+ years ### "User friendly constantly improving" September 19, 2019 4.0 Pros its ease of use, customer support is great, reporting is good. They are always coming out with updates and improvements Cons it was buggy at first but they have come a long way and are always there to help Reason for choosing Lightspeed Restaurant they were able to offer a better deal on hardware and support Review Source JG Jake G. GM Food Production Used the software for: 2+ years ### "Lightspeed POS" March 28, 2019 4.0 Lightspeed has been really good to us over the past 4 years with regards to reports and POS systems. Pros The software was extremely customizable and accommodating . There was always an answer and or a work around to getting the setting that you need. Cons The price. In my situation I really only need the basics and there isn't a more accommodating price point for the little that I need. Also, they are relatively new to ecom and the add on is way too much for what it is. Review Source PS Pascal S. Restauranteur Restaurants Used the software for: 2+ years ### "Affordable and reliable " September 17, 2018 5.0 Been reliable part of our business for over 4 years now. Pros Most affordable option for POS on the market that is compatible with revenue Quebec and MEV machines. Cons Occasionally updates take a few minutes, otherwise we have very few issues in the last 4 years since we started using Lightspeed Review Source MB Magdi B. Owner Restaurants Used the software for: 2+ years ### "User Friendly" March 16, 2022 5.0 Pros Great POS system with a very user friendly app! Simply made it easy to look after my business :) Cons Not sure what to say. All is just good. That is all Review Source Richard M. Used the software for: Less than 6 months ### "Great Product" January 13, 2018 5.0 Pros Being a Hospitality professional for 20 years I have dealt with numerous POS systems. Kounta is relatively straight forward and has the functionality and flexibility to run your business with ease. The support offered by Kounta day and night has been at an exceptional standard. The understanding and support during setup, implementation and to now has been a suprise in this all to modern world. This holistic approach will keep Kounta ahead of the pack for quite some time. Cons Some of the language with respect to Hospitality is not not necessarily how we refer to how things are done in my experience however it is only a minor issue. Review Source AA Angela A. Owner Food & Beverages Used the software for: Less than 6 months ### "Not for a bar and terrible customer service" August 28, 2021 2.0 Basically I’ve spent 3 months begging someone to help me figure out how I can best tailor the system to my needs. No one cares. Their system limps along at Best and they just don’t care. They also can no longer take tap or touch less payment. Pros Great gooey, product buttons adjustable, and reaction of buttons. Cons Customer service sometimes takes an hour to respond. Only level one available to speak. Cash drawers severely limited in features. My credit card processing is not working and Lightspeed knows says it’s a setting. They will look at it “next week” And they did take Google and Apple Tap payment but recently stopped Alternatives considered [Revel Systems](https://www.capterra.com/p/135040/Revel-iPad-POS/) Reason for choosing Lightspeed Restaurant Send more modern and better Review Source RS Ryan S. Owner Restaurants Used the software for: 6-12 months ### "Incredible Platform" June 1, 2022 5.0 Pros The user friendly back end and POS display are exceptional! Very easy to use, and very easy to keep updated! Cons Some reporting could be more details - a few items are tough to track! Reason for choosing Lightspeed Restaurant Poor support Review Source VR Verified Reviewer Property and Development Non-Profit Organization Management Used the software for: 1-2 years ### "POS" December 5, 2019 5.0 Overall a great product that we continue to use at our cafe. Pros When I was tasked with setting up a Point of Sale system in 48 hours I thought it was impossible but when I found Kounta it was easy to set up and integrate into our credit card machine in a matter of hours. Cons The most challenging thing that I found was I could not email the monthly receipts to my accounting team and would need to give them the main control to the platform if I wanted them to be able to access that directly. Review Source Similar Products Featured ## Related categories [Restaurant POS](https://www.capterra.com/restaurant-pos-software/)[Bar POS](https://www.capterra.com/bar-pos-software/)[Bakery](https://www.capterra.com/bakery-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.