# Page 4 | Lightspeed Restaurant Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Lightspeed Restaurant the right Restaurant POS solution for you? Explore 215 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/211849/Lightspeed-Resturant/reviews --- Lightspeed Restaurant 4.4 (215) [View alternatives](https://www.capterra.com/p/211849/Lightspeed-Resturant/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Page 4 - Reviews of Lightspeed Restaurant ## Showing most helpful reviews Showing 76-100 of 215 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use BL Brandon L. Owner Used the software for: 2+ years ### "Lightspeed meets all of our needs" February 10, 2019 5.0 We are very happy using lightspeed at both of our restaurants. In the past, when we have a problem, lightspeed has been able to suggest a work around until the problem is addressed with an update. Pros Cloud based means we can access POS while away from the restaurant. Easy to use and minimal training required for new staff. New features are added on a regular basis. Customer service is reliable and available. Cons We are unable to use our Lightspeed without an internet connection. Unable to unfinalize receipts after 7 days. Review Source EI Emma I. Owner Hospitality Used the software for: 2+ years ### "Great system " September 28, 2018 5.0 Pros Great easy system to use. Easy to change payment methods and products and downloading and updating on excel also possible. Just starting to sync with Xero so that’s good too. Customer support really has improved massively since we started using it 2 years ago. I would recommend as a good all rounder. Cons Reporting in close detail has been a tricky one but with Kounta insights it seems to be improving although I think it’s still work in progress. Review Source MC Massimo C. Owner Food & Beverages Used the software for: 6-12 months ### "Nonnina Lachine" July 21, 2022 5.0 Pros Easy to use , modify products on the fly , track sales live and from anywhere Cons iPad screen size would love the option for a bigger screen Review Source VR Verified Reviewer Used the software for: Less than 6 months ### "AWESOME CLOUD BASED APPLICATION FOR THE INEXPERIENCED" January 3, 2018 5.0 Pros This is a very easy POS to use, all cloud based so access at any time is a cinch! for a newby in hospitality without any experience setting up a point of sale its been a relatively simple task. The access to support staff is very good however expended communication hours would be a benefit for the busy people who work on this stuff at night time. Cons Haven't come across any yet! if there is one thing so for it's integrating add on's, seems to be a little confusing! but i'm sure that is largely due to my inexperience. Review Source AM Andrew M. General Manager Hospitality Used the software for: 2+ years ### "It is the only cloud based pos for hospitality I think we could use and run our business" June 8, 2017 4.0 It allows us to easily manage customer transaction and to report on total sales and products in a really efficient way. We've grown in our understanding of our business enormously just reusing kounta Pros The sales transaction from start to checkout is great. The printing of customer orders in multiple locations plus the kitchen. Modifier are also the best in the market. Cons Scales and scanner integration for use with a retail store. Scales can't be and scanner with Windows is clunky Review Source OD Olivier D. owner Restaurants Used the software for: 1-2 years ### "Work like a Beta version" February 5, 2019 3.0 Feel like your buying high price Pos but when ou using it it feel like its a early Beta version! Pros Very stable, Back end for report and input items in Dark color on ipad is really nice to not distract customer in restaurant Cons Does nt print modifier in Red lots of little feature that should be there for restaurant that are not hard of spit bill Report are not that great. not the most intuitive Pos i used Review Source LM Leanne M. Owner Food & Beverages Used the software for: 6-12 months ### "Kounta for Cafe Use" March 12, 2017 5.0 We have found Kounta to be excellent for our cafe. Staff need no maths skills to operate it easily. the addition of photos makes product selection fast and accurate. The only thing to watch is disgruntled staff that have been removed from rosters........they can sabotage the system by changing or deleting things. My advice, once they have been given notice immediately remove their access to Kounta and give them other duties until their time has been completed. Pros Overcomes the issue of staff not being able to read or do any math. Provides multiple copies of invoices so that service can easily be tracked. Allows lots of options to modify products which gives each client an individual experience. Cons Takes ages to set up if you have hundreds of products and options......but it is worth doing. Review Source AK Assad K. Owner Restaurants Used the software for: 2+ years ### "How Lightspeed will help improve your business." March 23, 2019 5.0 I signed up with Lightspeed back in Nov 2016 and I have never looked back. Lightspeed gives me accuracy and analysis. Through Lightspeed's data I was able to save costs through employee shrinkage. Combined with Lightspeed's great customer and tech support, you've got a winning combination that no one can beat. Pros They are accuracy and analysis. With Lightspeed each and every order is entered with 100% accuracy, so you don't have to worry about wrong items or amounts being entered. And with their integrated system you can manage your inventory, and analyze your sales patterns. All because Lightspeed gives you sophisticated and detailed sales reports at your fingertips all while saving time and money and reducing costs. Cons There was no onsite tutorial on how to access certain data, but a quick call with tech support and within a few minutes I mastered the system and where everything is placed. Review Source VR Verified Reviewer Used the software for: Less than 6 months ### "Kounta makes POS easy" January 11, 2018 4.0 Pros Kounta is simple to use, and mostly easy to configure. Being in the cloud alleviates the need for backups and facilitates easy changing of products or prices from any device any time. Cons Some functions are a little quirky. There are also some add-ons that should ideally be part of the core product such as more advanced reporting/analysis. Also creating sandpit copies of the company to test a complete redesign before implementing would be advantageous. Review Source BM Bradie M. Director Used the software for: 2+ years ### "Awsome POS system! Easy for staff, easy for management. Outstanding customer service!" April 4, 2018 5.0 Pros Can manage from anywhere. Easy to update products on prices on the spot. Great reporting and crm. Love that you only have to use functions that you require. Cons I would like to be able to view only POS from device which is not assigned as register. Also, not sure if already available, but we would like to be able to process gift certificates through the till easily. Review Source LH Leigh H. Finance Coordinator Restaurants Used the software for: 2+ years ### "Very user friendly!" April 3, 2018 4.0 Pros User friendly, and excellent technical and customer support. Lightspeed has lot of options for formatting the POS, which is an asset to any restaurant. Cons Using the restaurant version, there are a few limitations. First, there is limited to no inventory management. As well, there is no way to have a negatively priced product (for example if someone returns something) Review Source GR Gazebo R. Digital Marketing Manager Restaurants Used the software for: Less than 6 months ### "Absolutely fantastic product, team, and set up." February 14, 2017 5.0 While originally using a completely outdated and problematic POS system, we were put in touch with the team at Kounta. They were explained as being the most genuine team in the business, but always on hand to help and with a system which really spoke for itself. Not only was the recommendation totally correct, I am now the one spreading the word of just how simple the transition was, and how happy we are with the product. Not only is it a really easy system to set up and organise, especially with the helpful team over at Tech Panty - a shout out to Andy who is such a 'yes-man' and always on the problem solving case - , we were completely changed over on such a tight time limit with absolutely no stress from our end. We've been up and running for a few weeks now, and staff members who were completely dedicated to the old systems are now totally sold on the new system Kounta has provided. It is an easy system to set up, use on a day to day basis and fills all of the reporting tick boxes you can have. The fact that these teams have worked in hospitality really shows through the product; it's set up like it has been trialed for a number of years with all issues that could have arisen already ironed out. 10/10. Pros The ease of use, and the simplicity of the screens. Cons Nothing. Review Source MJ Maïna J. Owner Restaurants Used the software for: 1-2 years ### "Impressive" May 2, 2019 4.0 Pros I'm owner of a coffeeshop but also a mom of 2 young kids so the fact that I can manage my business from wherever I need, even on my phone is amazing! Also so much potentiel to help optimize every aspect of the business. Great and efficient customer support also! Cons It would be even better if it was independant from WI-FI Review Source JC Jun C. Owner Restaurants Used the software for: Less than 6 months ### "Buggy and lack of support" September 7, 2017 1.0 Worst POS system ever. I would give zero stars if I could. Service was dismal and a lot of bugs with the program. It seems like the program was half completed when it was released. While it might perform at a satisfactory level when the business is relatively small and not as busy, this software clearly cannot handle when we have over 100 covers per service as there was no bugs during our quieter service period. Absolute waste of money and time. Only consolation I have is that I can use the reuse the hardware with other POS system as it was just iPads and cash register. Little follow up with the problems we had and when they did contact us, 90% of the time they were unable to resolve the issue. We had double prints of orders resulting in wasting and also missing prints of kitchen orders resulting in angry customers and damage to our reputation. If you are looking to get Kounta because it is cheaper, don't bother. We were happy to get rid of it. Pros Simplicity of the features and simple pricing structure. We were able to view all the reports remotely. Cons Buggy and full of errors especially during a busy restaurant service. Reports were insufficient and support was also unable to resolve the issues we were having. Review Source AS Amelia S. Owner Restaurants Used the software for: 1-2 years ### "Great Customer support" November 17, 2017 4.0 Immediate customer support is a huge plus Pros Ideal for hospitality..providing hospitality POS solutions that were once considerably more expensive. Understands the Australian market. Great customer support. Was having a problem at 7:30 am on a Saturday morning and got an immediate response from a real human. Big ticks for that! Easy to update and maintain. Cons a little bit steep for a new business. But overall a great piece of software..the retail capacity is limited but works well for a cafe with a few retail items. Review Source GB Geoff B. Owner Food & Beverages Used the software for: 2+ years ### "Count on Kounta" April 5, 2017 5.0 Kounta is the best point of sale. I have set up five different POS systems since 2000 and Kounta is by far the best and most flexible. Our business could not have grown as quickly, successfully or efficiently without it. Absolutely love the production printing set up. Nothing compares. Team this with Tyro EFTPOS and it's a total winner for fast bar service. Pros Production printing and cloud operation Cons Needs a cash-out facility Review Source RP Rob P. Owner Restaurants Used the software for: 2+ years ### "Great system " October 31, 2017 5.0 Great system great support great company Any problems we have had have been addresses and all to our satisfaction Pros Stable uses Apple network. Very stable Price very moderately price with loads of features Equipment using Apple products cannot get better Cons Some ticket layout problems. But fix things monthly Need a router with a 3G back up Incase the internet goes down Review Source MR Max R. Owner Restaurants Used the software for: 2+ years ### "Great Product" May 28, 2019 4.0 Pros How easy it is to use, the user interface and experience is very straightforward. Great support. Cons The reporting visualizations could use some work Review Source RG Raphael G. General Manager Restaurants Used the software for: 6-12 months ### "Simplicity with a complex offering" March 18, 2019 5.0 Having worked in the industry for 8 years, i have experienced different POS's systems. LightSpeed really offers a easy to use and user friendly platform, which makes working in high paced environments efficient. Also there customer service is really responsive, which is very useful in the restaurant industry. Strongly recommend. Pros \-Ease of use -No matter the restaurant type, multiple layouts possible -Very aesthetic Cons \-Better reporting, but they are very aware and working on resolving these issues. Review Source RF Riccardo F. Business Process Manager Restaurants Used the software for: 1-2 years ### "Great iPad based POS System" February 8, 2018 4.0 Pros This is a great iPad based system for restaurants, very easy to use and easy to setup it can work with existing printers, etc Cons Quite expensive as they charge monthly and the support isn't the greatest, I think they have one person running support for all of Canada Review Source SL Samantha L. VP Restaurants Used the software for: 1-2 years ### "Loving Lightspeed" December 4, 2019 5.0 Pros It is easy to use and set up. I can make modifications from my phone or the computer. I can check reporting easily and quickly. Cons The set up of the tables for the restaurant. There wasn't many choices and when you have more than one room it can be difficult. Review Source YA Yuri A. Help Desk Manager Information Technology and Services Used the software for: 2+ years ### "Web based means easy" September 14, 2023 5.0 We're integrating with Lightspeed and my experience is that they've put a great product on the market. Pros The product is one of the modern POS systems that it's very easy to set up and very easy to use. It's a breeze for both the users and the admins. Cons There is not really much to be mentioned as a con to be honest. May be that if you're experiencing some sort of a lack of internet connectivity you won't be able to mare changes, but not sure if I can qualify this as a con. Review Source SC Sean C. Senior Manager - Corporate Credit Health, Wellness and Fitness Used the software for: 6-12 months ### "From Implementation to working in Remote locations, effortless and efficient." January 16, 2019 5.0 Lightspeed was very easy to implement, it's cut down on the time required to order and receive stock into inventory and do cycle counts to keep our inventory levels accurate. We use Light Speed to offer credit to some accounts, managing credit accounts is efficient and easy. we also take some of our terminals to Trade Shows for selling products and remote set up is always quick and effortless, the processes flow as smoothly as if we were back in our store. Processing orders is quick and effcient, and has helps us to increase the level of customer serivce and experience in our store and at Trade Shows. - Sean Craig Senior Manager of Corporate Credit Factors Group of Nutritional Companies ltd. Pros Ease of set up and Use Portability Inventory Management Interface Customer Support times/response Credit Account Management Individual log-ins for staff for performance tracking Excellent Reporting Cons Receipt Customization would be nice Receipt do not print Credit Account information as it was at time of sale, but as it is when you reprint, having archived receipts would help with reconciling accounts with customers when questions arise. Review Source JJ Jarel J. Vp of Operations Hospitality Used the software for: 1-2 years ### "Good POS for smaller business" November 9, 2021 4.0 Pros Cloud based with handheld hardware options Cons NOt able to expand out into any CRM functions Review Source GP Glen P. Assistant to the Director Hospitality Used the software for: 1-2 years ### "Works well and very simple to use." July 9, 2018 4.0 Ease of use. Good reporting. Pros It's ease of use is the most compelling feature. The reports are reasonably comprehensive too. Great for a hospitality start-up. Cons There are occassional troubles with printing, where the software somehow loses the fixed IP address of a printer. This is usually temporary, however. It's need to be connected to the Internet is also a con. Whilst it works a little offline, it does become unusable quickly. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.