# Page 6 | Lightspeed Restaurant Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is Lightspeed Restaurant the right Restaurant POS solution for you? Explore 215 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/211849/Lightspeed-Resturant/reviews --- Lightspeed Restaurant 4.4 (215) [View alternatives](https://www.capterra.com/p/211849/Lightspeed-Resturant/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Page 6 - Reviews of Lightspeed Restaurant ## Showing most helpful reviews Showing 126-150 of 215 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VL Valérie L. Financial Relations Manager Restaurants Used the software for: ### "Just WOW!" December 5, 2017 5.0 The support and training is fabulous! Pros We can do everything we want. Simple, friendly user, beautiful! My servers and barmaid are in love with this software! Support and training is very great and helpful. Cons The config was more difficult because there is a lot of contents. But once it's done and understood, it's easy. Review Source OS Olivia S. owner Retail Used the software for: 6-12 months ### "Absolutely easy to use, friendly and fast service" March 19, 2018 5.0 Pros Functionality and easy to use. Effective reward system, our customers get rewards and they can see their points accruing Cons it won't just take phone numbers to allow changing profiles, with so many email promotions these days, not many customers want emails. If you can manipulate the points with just a phone number that would be great Review Source LM Lynne M. Business manager Hospitality Used the software for: 1-2 years ### "Kounta Konvert" April 17, 2017 5.0 New to Kounta - i have found it an intuitive program whichh makes it easy to use and learn all the features it offers . Pros Covers all the aspects of my business I need stats on Cons Like to phone for help sometimes Review Source NP NICOLE P. DIRECTOR Retail Used the software for: 6-12 months ### "Kounta is by far the best software i have used." March 9, 2017 5.0 Simple, functional, easy for any age to use, amazing features. I find Kounta really easy to use and they have simplified it enough for my mum to use as well. she isn't overly tech savvy! Pros i like the flexibility and ease of the functionality Cons i would like afterpay or zip pay to be available. i feel like we are loosing a lot of business because these arent available. Review Source GJ Garlock J. Owner/Chiropractor Restaurants Used the software for: 6-12 months ### "Lightspeed restaurant software review. " February 6, 2018 4.0 Pros The lightspeed restaurant software has been great. It allows us to streamline ordering and allows us to provide a great experience for both the customer and the employee. Cons Lightspeed restaurant software is great, but definitely took us a while to implement the program and become efficient with it. We brought in a l Review Source AW Antoinette W. Owner/manager Retail Used the software for: 6-12 months ### "Great software for small businesses " February 19, 2017 5.0 Reliable, easy to set up software. Kounta has helped my small business grow through freeing up my time thanks to an easy to use point of sale and inventory system. Pros Everything I need to about how my sales are performing is all set up for me, giving me better understanding of my business and how to keep it performing well in the future. Review Source MD Michael D. Owner Hospitality Used the software for: 6-12 months ### "Overall easy to use system and is adaptable to the business needs" May 3, 2017 4.0 Pros Loading of products and workflow, quick to use in counter, easy to customise orders on the fly, fast reporting Cons Unable to customize and automate reports within the plan I am on, bump screen is not accurate and sometimes slow, unable to use Deputy Staff tracker as using Android is not supported Review Source BG Brett G. Treasurer Sports Used the software for: Less than 6 months ### "Kounta has catapulted our Maleny Bowls Club into the 21st century literally overnight." June 19, 2017 5.0 It has literally transformed our business model into a user friendly (especially for our team of volunteers who are mostly over retirement age and not accustomed to technology), dynamic management system that provides improved stock controls and incredible reporting for our management committee. Pros Ease of use for our volunteers has been a godsend. Back of house statistics, reporting and stock control make life so easy for our Providore and Treasurer. We now have mobile fingertip management of all aspects of our operations which is sensational. Within 14 days of introduction from our previous "cash only" operations we are exceeding 40% of transactions being on EFTPOS with functions running over 90%. Review Source VR Verified Reviewer Director Events Services Used the software for: I used a free trial ### "Easy to use, excellent support !!" January 13, 2018 5.0 Pros So far I have found their support-team extremely helpful and the system itself is very easy to understand and implement. Cons I have not come across any difficulties so far. However, for bookkeepers - as most bookkeepers I know have never operated this system by themselves - if they could run a practical 30 mins course on how to integrate KOUNTA with other accounting systems such as XERO, that would be extremely helpful. Review Source AH Alasdair H. Director Used the software for: 6-12 months ### "Exactly what we were hoping for" June 4, 2018 5.0 Pros Gives fantastic feedback on sales by hour and type even at the lowest payment level. Very easy to use Cons The expense. It is great feedback, but perhaps a little expensive, since POS software can be used free, it is the data crunching that seems expensive Review Source BB Ben B. Owner Food & Beverages Used the software for: 6-12 months ### "Perfect POS" April 14, 2017 5.0 We have been using Kounta in our cafe for over 6 months and it is fantastic. Easy to edit, easy to use and cost effective. New staff tend to pick it up and are using it without much support within a few days. The access to information is really good and the reporting tools are spot on. Highly recommended! Review Source AP Amanulla P. Manager Hospitality Used the software for: 6-12 months ### "All my quires been taken care and solved as I wanted " March 13, 2018 5.0 Pros its user friendly and easy to explain to all new staff its user friendly and easy to explain to all new staff Cons Loyal tee customer connection Loyal tee customer connection Loyal tee customer connection Loyal tee customer connection Review Source AV Ari V. Owner Restaurants Used the software for: Less than 6 months ### "Bar Saracen" August 5, 2018 4.0 Overall, I am very happy with KOUNTA and I believe such systems are the future for the hospitality industry. Pros The software is fine, it is a POS it doesn't do anything better than a server based 'traditional' system. The positives of KOUNTA are the tablet based interface, competitors such as IMPOS are too lazy to adapt the CRT system to tablet; the ease of instigating changes, the price; and importantly the support and expertise of the technical staff at KOUNTA . Cons There is an instability in the system ie the seeming loss of functions such as printing, and the delay in synchronising between tablets. Review Source UU Ufuk U. Partner Hospitality Used the software for: Less than 6 months ### "So far so good" April 20, 2018 5.0 Already listed in my response. Pros User friendly, easy to use, accessible, great support, great features. Set up was quick to get the system up and running to be able to generate sales, and we haven't had any glitch to date. Cons There still are some options we're missing, but ideally would like to have. Our products do come with quite a few options, and it's time consuming to browse through those options. As much as it's partly to do with getting used to the system and the how we structure the system, I believe a lot can still be done and made accessible by Kounta to enhance usability. Review Source HT Hiro T. Manager Restaurants Used the software for: I used a free trial ### "Need improvement. But good for small business" June 5, 2021 5.0 If you own small restaurant, you may consider this POS. But they are newbie from retail POS. So if you dont require to many modifier, this is good. Pros Cheap. You can use your own payment getaway, your own devices and it is pretty easy to setup. Good user interface so it is easy to train someone. Cons Lack of integration and API. Needs improvement for some features. I doubt that it is designed for large environment. Review Source BK Benedict K. Technical Manager Consumer Services Used the software for: Less than 6 months ### "My experience with Kounta POS " March 14, 2017 5.0 Thanks to the great resources and easy to follow guides found in Kounta TV & Kounta Support Setup Videos, I didn't even have to call customer service for tech support to setup my initial kounta program. It was up and running in minutes for me. Pros It is an easy to understand system that a no technical background person can set it up easily. Its features are well thought out which easily enhance the confidence of any front counter staff that use them for the first time. Cons Every software has its weaknesses, however, it seems that improvements (new releases) are consistent. That helps in this face paced hospitality industry. Review Source AU Anas U. Owner Restaurants Used the software for: 6-12 months ### "Lightspeed is the next generation in Restaurant POS systems." September 21, 2018 5.0 We just started using Lightspeed, excellent product and very good sales and customer support. So far it has been a breeze getting everything up and running. And it is great that we can access reports and make any changes from anywhere on any device. Pros Easy to use with a simple and intuitive interface Amazing support team that will answer any questions you have Cons Can be a bit laggy if you don't have a stable internet connection Always requires an internet connection to work Review Source MM Mathieu M. Owner Restaurants Used the software for: 6-12 months ### "User for 6 months with two stations and in house server" January 8, 2016 4.5 Pros The support is the best i've seen in the POS industry so far and I've dealt with a few POS systems across my companies. The system is fairly easy to learn and pretty customizable. I've only had minor issues with network ips and printer setup etc for my specific setup but support were very helpful and caring. My setup is a cafe style without table service and with a drive thru. Cons There's some missing functionalities for Canadians but it seems to be in the works. We've had issues balancing our tills buf finally figured out gift cards are not handled correctly by the system... Supposed to be fixed. Review Source KW Kathleen W. Accountant Hospitality Used the software for: 6-12 months ### "Very Easy to Use and Set up" October 7, 2018 4.0 Pros Software is super easy and user friendly. We were able to organise the set up all in house saving us money! Cons sometimes there are little glitches - but a quick email to support can sort these out Review Source JV Jennifer V. Director Health, Wellness and Fitness Used the software for: Less than 6 months ### "greatly misled" May 4, 2017 1.0 a very disappointing and expensive experience. They have even now told me that they know Kounta is not really suitable for retails but more for hospitality. They had visited our store and discussed our needs....now they tell us they have another new programme we can buy from them. Consumer Affairs is my next stop Pros I have absolutely nothing good to say about Kounta, its programme or its service. Trying to talk them they just become argumentative. So I have given up. Cons very complex and clunky. scanning feature complex and doesn't work a lot of the time. too many steps to complete simple entry of products - downloading and uploading spreadsheets every time takes a lot of time and often causes errors when uploaded. after several months and many thousands of $ in wages trying to get it running and loaded and we are at the point of giving up. A very expensive exercise. While the system had so many problems, the sellers wanted to charge us for any training or fixing problems. Review Source RM Romain M. Venue manaher Hospitality Used the software for: Less than 6 months ### "So easy, efficient support" March 31, 2019 5.0 Glad we moved to this POS system and better in terms of accounting that it has ever been for us. It is really functional and all team from different ages found it great and easy to work with Pros Easy to use, easy to set up. Quick answers from support team and menus wntwred overnight with precision Cons Nothing at the moment despite using it for 5 months across 2 outlets Review Source RH Rebecca H. Tasting Room Manager Food & Beverages Used the software for: Less than 6 months ### "Great to get going with!" October 11, 2018 4.0 We were setting up our business and required a system that was not overly complex, could integrate with our systems already in place, would not break the bank and was easy to use. Kounta and it’s integrations has answered all of what we required at a fraction of the cost of all other set up. The support has been great and the sale was helpful, not pushy. We’re very happy. Pros Mostly I love the ease of use of the system. Cons With our spotty wi-fi system, we’ve had moments of the system not talking to other components such as printers and cash drawers. But not particularly the fault of Kounta. Review Source MV Maria V. Owner Food Production Used the software for: Less than 6 months ### "FANTASTIC ADDITION TO OUR POP-UP SHOP" September 3, 2018 5.0 Used for our Pop-Up store but now considering if we should change our current system to this - staff loved the ease of it as well Pros We've just finished running a month long Pop-Up shop and used Kounta on our Albert Merchant terminal device - easy to load & manage items and ease of functionality made it a fantastic addition and didn't take up a lot of space as a normal cash register - other merchants were impressed by it as well as they had never seen it being run on a merchant terminal Cons We didn't find any cons with the software Review Source jG jason G. manager Hospitality Used the software for: Less than 6 months ### "easy to operate and intuitave " January 1, 2019 5.0 ten out of ten, can't fault it and will recommend it to absolutely everyone Pros Ability to do everything from scratch easily and without spending too much time learning the system, was then blown away by the back end tracking of sales by the hour and great for any off site managers or owners to see productivity and income in versus your wages expenses Cons Have not found any yet however we would like a "customer display" app of kounta to show what items are getting rung up before being asked to pay Review Source MK Mark K. Company Director Food & Beverages Used the software for: Less than 6 months ### "Kounta Review Grazers Yorkshire Ltd" March 18, 2017 4.0 Having used Kounta for 4 months it is proving it's worth. Running the system on Jiffy Vans it allows me to be able to take card payments linked to an izettle card reader. It is easy to update, has a great range of back office information which can help with menu planning, logistics, cash reconciliation and more. Customers love the set up and are amazed when they see such a system on the vans. With regular updates and good customer support Kounta is now an important tool in my business. Pros Form, Function and ease of use Cons Can sometimes reload during transaction but it is very quick. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.