# Page 7 | Lightspeed Restaurant Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is Lightspeed Restaurant the right Restaurant POS solution for you? Explore 215 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/211849/Lightspeed-Resturant/reviews --- Lightspeed Restaurant 4.4 (215) [View alternatives](https://www.capterra.com/p/211849/Lightspeed-Resturant/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Page 7 - Reviews of Lightspeed Restaurant ## Showing most helpful reviews Showing 151-175 of 215 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KL Kahlia L. Bar & Restaurant Manager Hospitality Used the software for: Less than 6 months ### "great/easy/mostly simple" May 16, 2017 4.0 quick easy service, with less room for staff mistakes, easy tracking reports & streamline service. Pros easy to set up, basic steps guides to help you along. Adding photos of products is a great tool to help the staff learn where items are in the till. Cons Having to wait for a call back - sometimes we need to troubleshoot/fix our problems straight away. booking a call is sometimes for us inconvenient. Cash out with inter grated eftpos is too complicated and does not simplify it for my staff. Review Source MA Marcus A. Sales Manager Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "While some advantages to system, for most part needs a lot of work" April 14, 2017 2.0 Pros System is very easy to move through. Searching inventory numbers and counts easy to get to and find. Cons There are a lot of features that are needed that do not exist in light speed. Such as..... You cannot create a true backorder which makes orders very difficult to keep up with at times. There are a lot more problems that need to be worked out Review Source SV Stefan V. Operations Manager Used the software for: ### "Kounta- great service, great team- a young company going places" February 25, 2015 4.0 Kounta has continually supported us from the initial set up in our retail stores to the continual development of the back office. Kounta has tailored its offering to suit our business needs and continues to take on board our feedback and our requests for newer developments. We have seen Kounta grow from a simple interface to a more well rounded solution. We find their support to be good. As our needs grow we hope that Kounta can continue to move with us. The POS interface has continually developed since its inception, this aspect has been excellent. There are elements of the back office that we would like more development in so we can use Kounta as a one stop shop. For a business that is starting out Kounta is a viable option. For a bigger business with more reporting tools and statistical needs Kounta would be satisfactory. Review Source EH Eduardo H. Manager Restaurants Used the software for: Less than 6 months ### "User-frinedly software." October 14, 2016 5.0 Very easy to use and manage, even for first time users. You can get daily or monthly reports, which help to be in more control of your business. Pros The customer support is just as great as the product. They will answer your questions in a nice and timely manner, and guide you through the process of understanding the functionalities of their product. They do a great job! Cons It could be a little difficult to figure out the Gift Card features, but once you get you won't forget it. Review Source RH Ruth H. Director Retail Used the software for: Less than 6 months ### "Fast and efficient service for a complicated roll out. " May 14, 2018 5.0 Time saving, improve the professional profile of the store, reduces administrative burden for sales and support staff. Pros Data synchronicity of sales and inventory data. Ability to offer a smooth client experience when closing sales transactions in store. Cons Search functionality not strong enough to meet all the potential uses for search-ability within our code list. This is a factor of our unique category list which is much larger than the average hospitality client. Review Source JJ Jay J. Director Used the software for: Less than 6 months ### "great product, epic online support via chat, always help me out any time of day. c" February 16, 2018 5.0 Pros The support is amazing, we really love the features and the extra add ons tht are free are amazing. The integration is also great and getting better by the day Cons option sets and variants are hard to get your head around. that whole process of creating a special could be made into a much better user experience/workflow 'i want to make a combo special' - select this, then that, then this for example. The nesting and linking is very hard. Review Source GP Gary P. Purchasing Officer Maritime Used the software for: Less than 6 months ### "New to KOUNTA" December 20, 2018 4.0 I have found the system easy to use and understand, the support is excellent and no question is a problem. When we needed a solution to a question the support went and found the answer then helped us to install the solution. Pros The system is very user friendly and setting up from scratch is easy and quick. Cons Some features are not very flexible, we use a rule for a discount period but can only select half hopur or hour blocks a user defined option would be great. Review Source MH Mic H. Owner Restaurants Used the software for: Less than 6 months ### "Nice concept but still beta quality" March 12, 2016 1.5 Pros The best thing about Kounta is that it is relatively easy to use. This comes at a great expense however since despite the pretty and fancy interface the features a busy restaurant need (like a robust method of splitting checks), solid timeclock integration, and solid EFTPOS integration are grossly lacking. The entire software has a very 'beta like' feel to it! Cons Poor EFTPOS integration, buggy and slow once many orders are entered, very weak timeclock integration, very poor check splitting feature. With as many buggy issues you would think that their customer support would be interested in helping but they simply tell you that they are looking into the issues and to post to their discussion forums (because a busy restaurant owner dealing with a buggy POS has time for that!) Review Source TM Tracey M. Owner of cafe Hospitality Used the software for: Less than 6 months ### "Kounta - so easy to use" March 10, 2017 5.0 We switched to Kounta from another cloud based POS system around 6 months ago. We are very happy with change and glad we made the move. The support team are great and always get back to you. The reporting isn't as good as our old POS however the team are working on this to deliver a new level of reporting in the near future. Pros Ease of Use User Interface Webinars & Customer Support Cons Reporting is limited. Don't like that you have to assigned a printer to each new product Review Source AG Andy G. Owner Used the software for: ### "Kounta at The Top Shop Byron Bay" February 3, 2015 5.0 Moving from our clunky till system to anything new, we expected improvements. However Kounta totally exceeded all of our expectations and taken our super busy food venue to the next level. Our staff have been so enthusiastic to use the iPad based system and training them was very quick and easy. The Kounta interface is very easy to navigate and our staff are spending more time giving the customers quality personal service. The combination Kounta on iPads, with the speed it delivers, work flow improvements, and awesome reporting, have all combined to great effect. We have seen capacity grow, and sales increase to levels we did not think we could achieve. Review Source Response from Lightspeed February 11, 2015 Hi Andy Great to hear you're enjoying Kounta and really appreciate the review! PI Paul I. Proprieter Hospitality Used the software for: Less than 6 months ### "GREAT POS " November 10, 2018 4.0 Pros Ease of use, layout, nice looking, fast, Cons Disappointed with the reports. It really doesn't suit for restaurants that go past midnight. So "Today" in reports includes after midnight of yesterday and before midnight of today. It would be nice for the reports to reflect the times we open. 6:00pm till the end of the shift, which is really when you do takings at the end of the day Review Source JS Jordan S. Owner Restaurants Used the software for: Less than 6 months ### "Easy to use and intuitive software" January 4, 2018 5.0 Pros Programming was very simple, the support from Lightspeed was perfect. Training staff in the use was easy, being touch base on an ipad is ideal for the younger generation of restaurant staff. Cons Some of the back-end reporting needs a tweak for us, for instance, open priced items are treated as a separate sale, not tallied in total, but overall, no serious cons. Review Source RD Renate D. Owner Used the software for: Less than 6 months ### "Does mostly what I need and the reports are good at a glance." May 30, 2017 4.0 Pros It is pretty easy to use? The reports are easily generated. The ability to add and delete products and group them makes the system simple to navigate. Cons Kounta will not connect to printers other than Epsom, therefore I can't print! Having to write orders when I have a perfectly good printer sat next to the register is frustrating. Review Source PT Padraig T. Systems, Marketing and Web Developer Food Production Used the software for: Less than 6 months ### "BEST POS I HAVE USED" February 20, 2017 5.0 I worked at Mcdonalds for 4 Years as a crew trainer and I found using Kounta on an Ipad Air was simpler and a better experience. Quicker and more customizable! There are some features that are missing that we as a business require. Quantity on the Tax Invoice is important for us to have for Corporate Customers! Pros Simple DIY Easy to Configure Awesome Customer Service Cons No Quantity on Tax Invoice Review Source SS Simon S. Center Manager. Retail Used the software for: Less than 6 months ### "This has been a very easy program to use and the help desk has been great" May 25, 2018 5.0 Pros How easy it has been for my staff to use, the cost was a big factor when I chose to use Kounta as many over cost more and the support has been outstanding. Cons I need the ability to put notes with the end of day cash up, for Auditing purposes. It would also be good to have the finalised takings number on the end of day print out. Review Source TS Tony S. Manager Used the software for: Less than 6 months ### "Easy to use and compatible with a lot of add-ons " June 10, 2018 4.0 Pros very straightforward and easy to use. It is compatible with Boppl, and bump it which makes much easier for the kitchen to process orders Cons The inventory is a bit complicated, we have to add all the ingredient for every dish, I don't know if there are better inventory management software in the market, this one is complicated. Review Source SM Steve M. Legal + Finance Restaurants Used the software for: 6-12 months ### "Great software for our small cafe" November 29, 2018 5.0 We would absolutely recommend this software to any small cafe's that want ease of use and to keep orders straight. Pros The software is really easy to set up and to use. It makes training employees really simple to - which is great! Cons The program is a bit pricey - but well worth it. When the customers are happy with the results that make it worth it. Review Source JZ James Z. Owner Food & Beverages Used the software for: Less than 6 months ### "Review " March 7, 2019 5.0 Pros The ease of use and set up time was very user friendly Cons The additional add on dollars for all the any extras Review Source AH Alexandra H. Owner Restaurants Used the software for: Less than 6 months ### "Great Product for Seasonal Restaurants!" January 20, 2016 5.0 Pros This product, although still new, is getting better and better! The support team is always willing to help answer any questions and get anything you need done and as priority. The interface is easy to use, it is just different from other pos systems so there is a learning curve. So many cool updates just came out and I can't wait to use it when my seasonal restaurant is open again! Really great product and I love that you can suspend your service charges with them during the off season! Cons I wish there was a 2 POS payment option. my restaurant is small but one POS isn't enough! I think I will upgrade to the 3 ipad package but it would be nice to have a 2 ipad option! Review Source CV Charles V. Director Retail Used the software for: Less than 6 months ### "Great product " January 31, 2019 5.0 Pros Just installed Lightspeed at the Montreal Racket Club and can’t believe how simple to use and install it is. Would definitely recommend! Cons Have nothin negative to say so far. If there were any features we were unclear about, customer support was quick to work with us and find a solution Review Source CW Corey W. Food and Beverage attendant Hospitality Used the software for: Less than 6 months ### "Has helped a lot in our restaurant" February 22, 2018 5.0 Ease of use and a functional bartop digital register Pros How you can easily input items for bar and kitchen and they will print desperately to the assigned printer Cons It has its crashes and can be frustrating waiting for the other devices to sync while you are trying to process a transaction Review Source CT Cameron T. Catering and Beverage Operations Manager Restaurants Used the software for: Less than 6 months ### "Quick Set Up" November 29, 2018 5.0 would recommend over other POS platforms Pros Quick response from back office support, good help in setting up parameters and order options, easy to program remotely Cons only basic functionality unless you upgrade, probably needs further testing and use to explore all of the options Review Source sH shane H. Country Manager Retail Used the software for: Less than 6 months ### "Very reliable entry system " February 18, 2018 4.0 Pros user-friendly, low cost. Cons functionality limiting e.g. stock control, transfers between entities, reporting. But then, great system for us to start with at least. Had been very reliable other than around 2:30 pm, when it does not allow us to run reports. Review Source KL Karen L. Owner-operator Food & Beverages Used the software for: Less than 6 months ### "Terrific Support!" February 23, 2017 5.0 Though I am currently still setting up the Kounta back office and we haven't launched yet, the support from Customer support representative and the crew has been fantastic. I have never used a POS so the whole concept was very new to me, nor am I a computer buff! They are always quick to respond to queries and very patient ! Review Source AM Alex M. Owner/Coffee Boss Food & Beverages Used the software for: Less than 6 months ### "Freckles review" November 11, 2018 5.0 Haven’t had any issues yet, very happy with the service and software. Easy to train staff too. Pros Ease to set up and use, it’s perfect for a busy takeaway shop. Cons It could use some better printing options e.g. kitchen printing in shorthand rather than printing the buttons title. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.