# Lightspeed Restaurant Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Lightspeed Restaurant Software - reviews, pricing plans, popular comparisons to other Restaurant POS products and more.

Source: https://www.capterra.com/p/211849/Lightspeed-Resturant

---

# 

 Lightspeed Restaurant Software Review 2026: Features, Integrations, Pros & Cons

Last updated on April 15, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

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[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Lightspeed Restaurant

## What is Lightspeed Restaurant?

Simplify, scale and provide exceptional guest experiences with our one-stop commerce platform. Lightspeed is more than a POS—it’s the center of your restaurant. Connect every action to your back-of-house operations with Lightspeed’s intuitive platform. Scale your business and provide exceptional guest experiences. - Advanced Insights - Advanced Inventory - Delivery - Order Anywhere

## What is Lightspeed Restaurant used for?

[Restaurant POS](https://www.capterra.com/restaurant-pos-software/)[iPad POS](https://www.capterra.com/ipad-pos-software/)[Point of Sale](https://www.capterra.com/point-of-sale-software/)

Top alternative

Featured

Overall rating

Based on 214 user reviews

Reviews sentiment

Positive

86%

Neutral

7%

Negative

7%

Starting price

$69

Other, Per Month

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for Lightspeed Restaurant?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.lightspeedhq.com/&name=Lightspeed Restaurant)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Lightspeed Restaurant

4.4 (214)

VS.

[4.2 (550)](https://www.capterra.com/p/136301/Toast-POS/reviews/)

Starting Price

$69

Other, Per Month

Starting Price

$69

Flat Rate, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.4 (214)

Ease Of Use

4.2 (581)

Value For Money

4.2 (185)

Value For Money

3.8 (477)

Customer Service

4.3 (206)

Customer Service

3.7 (508)

## Lightspeed Restaurant alternatives

[3.8 (715)](https://www.capterra.com/p/152638/Epos-Now/reviews/)

Starting price

$349.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

68%

of reviewers

rated it above 4 stars

[4.7 (42)](https://www.capterra.com/p/157466/Rezku-POS/reviews/)

Starting price

$49.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

93%

of reviewers

rated it above 4 stars

[4.1 (76)](https://www.capterra.com/p/122189/HungerRush360/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

80%

of reviewers

rated it above 4 stars

Highest Rated

[Restroworks](https://www.capterra.com/p/142877/Restroworks/)

[4.9 (581)](https://www.capterra.com/p/142877/Restroworks/reviews/)

Starting price

$200.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

99%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/142877/Restroworks/)

[View all alternatives](https://www.capterra.com/p/211849/Lightspeed-Resturant/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Sales Reports

4.2 (30)

60.00% of 30 reviewers that rated this feature as important or highly important

Reports specific to sales analysis for trends and strategies

Payment Processing

4.0 (26)

65.38% of 26 reviewers that rated this feature as important or highly important

Accept, record, and reconcile financial transactions

Reporting/Analytics

4.2 (20)

60.00% of 20 reviewers that rated this feature as important or highly important

View and track pertinent metrics to find patterns and gain insights from data

For Restaurants

4.1 (17)

58.82% of 17 reviewers that rated this feature as important or highly important

Serves restaurants

Order Management

3.9 (15)

40.00% of 15 reviewers that rated this feature as important or highly important

Manage and track customer orders for goods, investments, or any other purchases

Point of Sale (POS)

3.9 (14)

42.86% of 14 reviewers that rated this feature as important or highly important

Accept and process customer payments for products or services using hardware and software

Lightspeed Restaurant 63 features

Define levels of authorization for access to specific files or systems

Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc.

Integrate with a third-party accounting system

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Scan barcodes to ensure accurate pricing and label tracking

Create, manage, and send invoices or bills to customers

Process of managing an organization's cash resources, including cash on hand, investments, and bank account balances

Track employees' arrival and departure timings for payroll purposes

Manage, organize, and store contact information

Accept and process credit card transactions

A collection of customer information such as contact details, demographics, previous interactions, etc.

Access previous interactions or concerns to maintain customer relationships

Store and organize information about customers and previous interactions

Manage order deliveries until they are received by the customers

Track item deliveries through dispatch notifications, status and location tracking, and ETA updates

Track products that are for sale at a reduced price or part of coupon promotions

Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products

Electronically collect payments for goods or services

Track employee schedules, availability, and performance across projects and tasks

Software used by Bakery shops and services

Designed for bars, clubs, nightclubs, etc.

Operate/access software on iPad Devices

Serves restaurants

Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus

Track and manage inventory levels to maintain proper supply

Captures invoice data and maintains comprehensive records for auditing and reporting purposes

Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases

Automate workflows and trigger campaigns based on customer actions

Access software remotely via mobile devices

Access the system via a mobile application

Manage and support multiple locations

Ability of websites, web applications, or mobile applications to function without an active internet connection

Tracks and processes online orders

Entering, storing, and transmitting electronic and/or online orders, tests and other services for all types of industries

Manage and track customer orders for goods, investments, or any other purchases

Track orders throughout the fulfillment process

Accept, record, and reconcile financial transactions

Accept and process customer payments for products or services using hardware and software

Track and manage the profit margin between the cost of a product and its selling price.

Manage the end-to-end production process for manufacturing operations

Design, communicate, and distribute incentives to perform a specific action

Matrix barcode that stores information

Receive data and information in real time

Active reporting of data and metrics

Upload, track, and submit receipts in a central database

Store recipes, enable recipe modification, and generate data required for production records

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Use the built-in point of sale or POS integration to streamline administrative and accounting operations across restaurants

Information about revenue from sales of a particular product in the past.

Managing activities & processes related to planning, coordination, implementation, control, and evaluation of sales performance.

An order generated by a seller to a customer, containing details about products or services

Reports specific to sales analysis for trends and strategies

Calculation of consumption tax imposed on the sale of goods/services

Generate separate bills for various meals and combos within a complete order

Distribute a bill into multiple payers according to the proportion suggested by the payers

Manage the buying, selling, and holding of stocks

Assign waitstaff and coordinate the table services

Set up connections to third-party platforms to improve business processes

Capture and record the tips received by servers and manage their distribution between all types of workers in a restaurant

Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period

Get Advice

We can help you find the software with the features you need.

Features

4.2 (209)

4.2

Based on 209 reviews

## Pricing

Value for money

4.2 (185)

Free Trial

[View pricing plan details](https://www.capterra.com/p/211849/Lightspeed-Resturant/pricing/)

Basic

$69.00

Other,Per Month

It includes:

-   Customizable POS
-   Menu manager
-   Floor Plans
-   Insights
-   Integrated Payments
-   Take Out and Delivery
-   Single-View Reconciliation
-   CRM and Loyalty

Essential

$189.00

Other,Per Month

It includes:

-   Online Ordering
-   Contactless Ordering
-   Order and Pay At Table
-   Lightspeed Live App
-   Multi-location Management
-   Advanced Inventory Management

Premium

$399.00

Other,Per Month

It includes:

-   Multiple Revenue Center Support For Hotels
-   Raw API Access
-   Inventory Tracking

Value for money

4.2 (185)

4.2

Based on 185 reviews

## Integrations

[

SumUp](https://www.capterra.com/p/170673/SumUp-Air/)[

OpenTable](https://www.capterra.com/p/17313/OpenTable-for-Restaurants/)[

Homebase](https://www.capterra.com/p/153076/Homebase/)[

Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/)[

WebRezPro](https://www.capterra.com/p/113348/WebRezPro/)[

Frontdesk Anywhere](https://www.capterra.com/p/84709/Frontdesk-Anywhere/)[

Flipdish](https://www.capterra.com/p/156603/Flipdish/)[

Marketman](https://www.capterra.com/p/136439/Marketman-Restaurant-Inventory/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.3 (206)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.3 (206)

4.3

Based on 206 reviews

## User reviews

Overall rating

4.4

Based on 214 reviews

Filter by rating

5(130)

4(54)

3(15)

2(6)

1(9)

Mentioned topic

Sorted by most recent

GP

Giovanni P.

IT Manager

Hospitality

### "Simple POS not very powerful"

3.0

Overall Rating

3.0

3.0

Ease of Use

4.0

4.0

Features

3.0

3.0

Customer Service

2.0

2.0

Likelihood to Recommend

4/10

January 5, 2026

The user side for POS is fine, but the back office and management is not great; it is difficult and without room to customize it.

Pros

It is simple to use, team members can get used to it quickly, it covers the basics for a POS. The Lightspeed Payments are good, with nice rates

Cons

It is not personalizable; if it doesn't include functions that you need, it is VERY hard to have them implemented. They also add and remove functions without communicating it.

Alternatives considered

[Simphony POS](https://www.capterra.com/p/202814/Oracle-MICROS-Simphony/)

Reasons for choosing Lightspeed Restaurant

Cheaper Cost of Lightspeed, but so far is not worth it, probably better to go with a expensier one

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

LR

Louis-David R.

Propriétaire

Entertainment

### "Une belle solution pour tous!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

December 16, 2025

J'avais besoin d'un logiciel qui devait être relié au MEV(Québec) et je dois avouer que de toutes les compagnies que j'ai contactés, Lightspeed a été la plus facile, la moins coutant et la plus performante en terme de croissance!

Pros

Logiciel très facile à utiliser, le service à la clientèle est excellent et très réactif! Belle entreprise canadienne!

Cons

Je dois avouer que ce pourrait être plus dynamique. La formule est très carré très pure, et parfois j'aime ca plus créatif! Sinon c'est vraiment bien

Switched from

[ROLLER](https://www.capterra.com/p/164715/ROLLER/)

À cause du MEV, le module d'enregistrement des ventes au Québec

Alternatives considered

[Clover](https://www.capterra.com/p/226864/Clover/)

Reasons for choosing Lightspeed Restaurant

J'ai trouvé les prix et l'interface plus efficace

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

EW

ELIZABETH W.

COMPANY CORDINATOR

Restaurants

### "LIGHTSPEED"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

July 8, 2025

OVERALL VERY GOOD. EASY TO WORK WITH, GREAT CUSTOMER SUPORT AND UPDATES. CHAT WAS TO THE POINT AND CLEAR FOR ANY QUESTIONS AND ACURATE WAIT TIMES.

Pros

IT IS COMPATIBLE WITH OTHER SOFTWARE. IT HAS A NICE "TAB FORM" EASY TO MAKE CHANGES AND UPDATES. SIMPLE STRUCTURE

Cons

LAG TIMES AND CRASHES. BUT THE ON LINE HELP WAS ALWAYS GREAT CUSTOMER SERVICE AND GUIDED US IN THE RIGHT DIRECTION FOR "REPAIRS" AND UPDATES.

Switched from

[Squirrel POS](https://www.capterra.com/p/43475/Squirrel-POS/)

NEEDED BETTER MORE CAPATIBLE SYSTEM FOR OPEN TABLE AND ONLLINE ORDERS

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

August 11, 2025

Elizabeth, thank you for taking the time to share more about your Lightspeed experience! We’re glad to hear our customer support was clear and helpful in guiding you through updates and repairs. We appreciate your feedback and are continuously working to improve performance and reduce lag times. Thanks again for choosing Lightspeed! The Lightspeed Team

JB

Jaxy B.

Owner

Hospitality

### "Happy with lightspoed"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 10, 2025

Great so far! Professional staff, great training, has been very accommodating. \[sensitive content hidden\] was our representative great to work with, Alan our account rep was super helpful and very patient!

Pros

Training was efficient and professional, Representatives were great to work with . Has functions that will help us grow and not move to another pod.

Cons

So far no complaints. Everything seems to work great for us. This system will help us grow our business

Switched from

[Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)

Integration with Webrez Pro, can take payments from our website

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

August 11, 2025

Jaxy, thank you for your kind words! We’re thrilled to hear that the training was efficient and that Alan and the team provided such helpful and patient support. It’s great to know our system’s integration with Webrez Pro is helping your business grow smoothly. We’re excited to be part of your journey! Thanks for choosing Lightspeed! The Lightspeed Team

AS

Alex S.

Restaurant Manager

Hospitality

### "Lightspeed POS "

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

3.0

3.0

Customer Service

3.0

3.0

Likelihood to Recommend

7/10

April 24, 2025

It performs well, not excellent. But depending on your business it may work just fine. We needed something offering us more flexibility and editing options.

Pros

Ease of use, modern software and detailed reports. Modern system.

Cons

Glitches, a lot of them. Slow customer support, and somehow limited interface for item editing or customization.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

August 11, 2025

Alex, Thank you for sharing your feedback. We’re glad you appreciate the ease of use, modern design, and detailed reports our system offers. We’re sorry to hear about the glitches and limitations you’ve experienced with item editing and support speed. Your input is valuable, and we’re continuously working to improve flexibility and customer service to better meet your needs. We appreciate you choosing Lightspeed and hope to keep earning your trust. The Lightspeed Team

JB

John B.

Owner and Manager

Food & Beverages

### "OK but generally disappointed."

3.0

Overall Rating

3.0

3.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

2.0

2.0

Likelihood to Recommend

3/10

April 22, 2025

Not the worst but certainly not a great experience so far. I'm being hopeful they will correct some of the issues or shortfalls. The implementation process has been very much on their terms. They have been very nice but the process has been slow and difficult and has put a lot of responsibility on me and my staff to learn how to configure and use the software on our own. Training videos are OK but only touch the surface. Getting answers to specific issues or ways to accomplish things is very slow. Honestly if I was starting over I probably would pick a different system but I'm this far along so I'm hoping they will make improvements moving forward.

Pros

Speed. The POS system and printers seem much faster than our previous system. The process of building menu's from individual items once you get used to it is much better than our previous system.

Cons

Several disappointing items. The set up process was slow and tedious. Response times from the set up specialist and sales person were slow. Usually one to two days by email. Never phone calls except for one onboarding phone call. This made the learning curve difficult. Printing: The system uses a LOT of paper. There does not seem to be many options for controlling how things print. The kitchen tickets have few configuration options which can make them difficult to read. Voided tickets are extremely lengthy. Receipts from credit card transactions have a lot of unnecessary information which leave them confusing to the customer. The system automatically prints new receipts every time a tip is entered even at the end of the night. Wastes lots of paper. Generating a "take out" order is tedious. You either have to add a customer profile which is a lot of steps or you can add simple name but doing that changes the order to a dine-in order which then requires more steps to set it back to a take out order. Menu's: very limited options in laying out menu's. You can re-order menu items but not actually place them on the menu. In our previous system we could put similar sandwiches for example in a column on the screen making it more intuitive. Credit card transactions: This works well but requires multiple steps to get through the transaction. There seems to be no way to streamline this. Part of our business is a lot of simple walk up - take away orders. These extra steps slow down our lines. Customer self pay at the table: something we hoped to use but their version leaves too much room for errors so we won't use it. Most other systems we looked at put a QR code on the receipt for the specific receipt. This system uses QR codes for a table. It leaves too many possibilities for errors if a customer changes tables. It really should be specific to a ticket/order. 3rd party delivery integration: Integrating with delivery platforms like uber, doordash, grubhub and others has remained very difficult. The integrators they work with have been poor or non-responsive. Lightspeed has provided no help in getting a good integration to work. Order Notes and Item Notes: Their system is very clumsy and difficult for the kitchen and front of the house staff. Instead of allowing actual notes on items or for the order itself they make this work by using additional items which can have the names changed. It works but is just not simple. End of the day Cash reports are extremely confusing and don't really seem to make sense. I'm still now after a month of using them trying to figure out how to accurately match the cash in the drawer with the report. Refunding a credit card: Except for same day transactions there is no way to refund a credit card on the POS. The only option is through the back office website which requires a separate computer and separate access. So for example if a customer comes back the next day and indicates an error on a receipt, someone in the restaurant can't easily do it without going to the back of the house with a computer screen.

Switched from

[Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)

Our costs went up significantly. They changed their pricing for devices and for transactions which had a very large impact on us.

Alternatives considered

[Skytab POS](https://www.capterra.com/p/265561/Skytab-POS/)

Reasons for choosing Lightspeed Restaurant

Their contract was too one sided and locked us in. This is usually not a good sign.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

April 23, 2025

John, Thanks for taking the time to share such detailed feedback. We're sorry to hear that your experience hasn’t met expectations so far. While we’re glad to hear the speed and some menu-building features are improvements, we take your concerns seriously. Unfortunately, we’re unable to locate your account based on this review. To help us better understand and address the issues you’ve raised, we encourage you to reach out to our Support team for immediate assistance, or connect directly with your Account Manager for a more in-depth conversation. We’re committed to improving and would love the opportunity to support you better. The Lightspeed Team

JK

Joy K.

Bartender

Restaurants

### "Lightspeed gets the job done quickly!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 19, 2025

My overall experience with Lightspeed was top notch. As I mentioned above, I've used many different restaurant POS systems in my lifetime. Some were old, some were outdated and some were very up to speed and easy to use - which I found was my experience with Lightspeed. When you're in the food industry, taking orders as fast and efficient as possible is crucial. So you need a good system that is easy to maneuver and gets the job done. Lightspeed was awesome for intricate things such as splitting bills among multiple customers. It was good for accessing and printing out itemized bills. And most importantly was easy to read for us who were entering everything in. The layout was self explanatory which made it easy to punch things in quickly and check patrons out as fast as they sat down.

Pros

When I was bartending at my last restaurant job they had us using Lightspeed as our POS system to put orders in and use for our cash register. I've been in the restuarant industry for 8+ years so I have seen a multitude of different POS system - and this was by far my favorite I've used.

Cons

I didn't have any bad reviews using Lightspeed. It was very quick and easy to learn. I was able to really get down the gist within my first day of training. The biggest thing I had to learn was just memorizing where all our items on our menu were to efficiently and quickly put in orders.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

CB

Carmela B.

Owner

Restaurants

### "Just OK POS"

3.0

Overall Rating

3.0

3.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

2.0

2.0

Likelihood to Recommend

5/10

February 14, 2025

Did not like it but it was too much of a hassle to get another system.

Pros

Handheld devices which were helpful for the wait staff.

Cons

The system went down often, and it was VERY difficult to get a hold of tech support.

Alternatives considered

[Toast POS](https://www.capterra.com/p/136301/Toast-POS/)

Reasons for choosing Lightspeed Restaurant

It was already in the restaurant from the previous owners, so we decided to keep it.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

LT

Liezel T.

Admin Assistant

Hospitality

### "Lightspeed Restaurant Review"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

10/10

December 1, 2024

The overall experience with Lightspeed Restaurant is very good! It's easy to understand and user-friendly.

Pros

What I like most about Lightspeed Restaurant is the data and reports you need are in there and you can easily pull them out because it's easy to navigate.

Cons

So far, there's nothing I like least about Lightspeed Restaurant because the reports needed by the team are in there.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

JC

Jeff C.

General Manager

Hospitality

### "Lightspeed for hospitality"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

3.0

3.0

Likelihood to Recommend

4/10

November 17, 2024

Perfect for hospitality and great for pulling reports

Pros

Fast integrarion and accurate reporting for stocked products

Cons

Sometimes it can take awhile to get a response from support

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/211849/Lightspeed-Resturant/reviews/)

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