--- title: "Lightspeed eCommerce Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Lightspeed eCommerce Software - reviews, pricing plans, popular comparisons to other Small Business eCommerce products and more." source_url: "https://www.capterra.com/p/211850/Lightspeed-eCommerce/" page_type: "product" language: "en" --- # Lightspeed eCommerce Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 4, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Lightspeed eCommerce ## What is Lightspeed eCommerce? Sell from anywhere and around the clock with Lightspeed eCommerce . Manage your inventory, keep tabs on your sales, process payments and create unforgettable shopping experiences that keep customers coming back again and again. ## What is Lightspeed eCommerce used for? [Small Business eCommerce](https://www.capterra.com/small-business-ecommerce-software/)[Multi-Channel eCommerce](https://www.capterra.com/multi-channel-ecommerce-software/)[eCommerce](https://www.capterra.com/ecommerce-software/) Top alternative Featured Overall rating Based on 21 user reviews Reviews sentiment Positive 57% Neutral 19% Negative 24% Starting price €49 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Lightspeed eCommerce Overview Updated September 2026 AI summary Lightspeed eCommerce enables small businesses to manage and grow their online stores across multiple channels, offering catalog and order management, promotions, SEO, and shopping cart tools. With options for multi-store, multi-currency, and mobile commerce, the platform supports website creation and integrates with third-party services, available on cloud and major desktop and mobile operating systems. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Lightspeed eCommerce 3.6 (21) VS. [4.3 (662)](https://www.capterra.com/p/227129/Magento-Commerce/reviews/) Starting Price €49 Per User, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.7 (21) Ease Of Use 3.8 (6,200) Value For Money 3.4 (17) Value For Money 4.1 (5,120) Customer Service 3.4 (19) Customer Service 4.0 (4,900) ## Lightspeed eCommerce alternatives [Shopify](https://www.capterra.com/p/83891/Shopify/) [4.5 (6,718)](https://www.capterra.com/p/83891/Shopify/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/83891/Shopify/) [Wix](https://www.capterra.com/p/169007/Wix/) [4.4 (10,787)](https://www.capterra.com/p/169007/Wix/reviews/) Starting price $17.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/169007/Wix/) Highest Rated [Squarespace](https://www.capterra.com/p/143461/Squarespace/) [4.6 (3,427)](https://www.capterra.com/p/143461/Squarespace/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/143461/Squarespace/) [Square Online](https://www.capterra.com/p/275800/Square-Online/) [4.6 (332)](https://www.capterra.com/p/275800/Square-Online/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/275800/Square-Online/) [View all alternatives](https://www.capterra.com/p/211850/Lightspeed-eCommerce/alternatives/) ## FAQs about Lightspeed eCommerce Overview ### Which roles and teams benefit most from Lightspeed eCommerce? Lightspeed eCommerce is most used by business owners, presidents, and retail managers who need to run online storefronts, manage products, and oversee sales performance. Operations, sales, and website teams benefit from streamlined order handling, marketplace coordination, and site updates, while finance and consulting roles use it to support reporting and business decisions. Answer based on 21 reviews Overview ### What company size and industries is Lightspeed eCommerce built for? Lightspeed eCommerce is built for small retailers, with 100% of reviewers from small businesses and Retail leading at 21%. It also serves Apparel & Fashion and Consumer Goods, each at 14%, and is most commonly used for small business eCommerce, representing 64% of reviewer use cases. Answer based on 21 reviews Features and Usability ### What are the key features of Lightspeed eCommerce? Lightspeed eCommerce includes catalog management, inventory management, and order management for product and sales workflows. It also offers multi-channel management, marketplace integration, shopping cart tools, and payment features such as credit card processing and electronic payments. Additional features include CRM, reporting & statistics, shipping management, and customizable branding. Integrations ### Which third-party tools and platforms does Lightspeed eCommerce integrate with? Lightspeed eCommerce connects natively to Booxi, Homebase, Mailchimp, Perkville, Planday, SKU IQ, SkuVault Core, SwiftCount, and TapMango. These integrations cover scheduling, email marketing, loyalty, inventory, and workforce management tools, giving merchants options for connecting store operations with key third-party platforms. Answer based on 4 reviews Getting Started and Support ### What training and onboarding options does Lightspeed eCommerce offer? Lightspeed eCommerce provides live online sessions, webinars, documentation, and videos for training and onboarding. Live online sessions and webinars support guided instruction, while documentation and videos offer written and visual reference materials for self-paced learning and feature review. Getting Started and Support ### What customer support options does Lightspeed eCommerce offer? Lightspeed eCommerce provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. Users report mixed support experiences: some describe quick, helpful responses and easy callbacks, while others say email support and overall response times can be slow. Answer based on 5 reviews ## Features AI summary Based on 2,002 Small Business eCommerce reviews Capterra data shows that buyers of small business eCommerce software rank the following features as their top priorities: - **Website Management** (**46%** of reviewers rated this feature as critical) - **Order Management** (**44%**) - **Shopping Cart** (**43%**) Lightspeed eCommerce supports all three of the features reviewers rate most highly: **Website Management**, **Order Management**, and **Shopping Cart**. Together, these capabilities help businesses manage their online storefront, process customer purchases efficiently, and provide a smooth checkout experience, allowing teams to run day-to-day eCommerce operations with greater consistency and control. Order Management 3.4 (7) 71.43% of 7 reviewers that rated this feature as important or highly important Manage and track customer orders for goods, investments, or any other purchases Shopping Cart 3.6 (5) 80.00% of 5 reviewers that rated this feature as important or highly important Checkout of online store Mobile Access 1.0 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Data Security 3.0 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Protect sensitive data for digital privacy Inventory Management 3.2 (5) 40.00% of 5 reviewers that rated this feature as important or highly important Track and manage inventory levels to maintain proper supply Catalog Management 3.5 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Create and manage digital catalog of products/services with their details, specifications, and price Lightspeed eCommerce 55 features ### All Features - Accounting Integration: Integrate with a third-party accounting system - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Catalog Management: Create and manage digital catalog of products/services with their details, specifications, and price - Channel Management: Manage various distribution channels, build relations with channel partners, and track their performance - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Credit Card Processing: Accept and process credit card transactions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Accounts: Record customer information, purchase history, and other notes - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Data Security: Protect sensitive data for digital privacy - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - eCommerce Management: Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products - Electronic Payments: Electronically collect payments for goods or services - Email Marketing: Create and send email blasts/campaigns - Inventory Management: Track and manage inventory levels to maintain proper supply - Inventory Replenishment: Track stock count levels to manage product reordering - Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items - Kitting: Group and package individual but related items as one package set - Marketplace Integration: Integration with third-party marketplace software - Mobile Access: Access software remotely via mobile devices - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Multi-Channel Marketing: Coordinate marketing efforts across channels (email, landing pages, social media, etc.) - Multi-Currency: Manage and handle various international currencies - Multi-Location: Manage and support multiple locations - Multi-Store: Manage multiple teams and operations from a central location - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Order Processing: Send / receive, process, and execute orders - Order Tracking: Track orders throughout the fulfillment process - Product Data Management: Capture, organize and track product-specific data and information in a centralized location - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Purchase Order Management: Create, send, and track purchase orders and their statuses - Real-Time Data: Receive data and information in real time - Real-Time Updates: Receive system updates as soon as any changes are made - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Restaurant POS: Use the built-in point of sale or POS integration to streamline administrative and accounting operations across restaurants - Retail Inventory Management: Tracking, organizing, and controlling retail inventory throughout the supply chain and sales process - Returns Management: Track and facilitate returns of products sold - Reviews Management: Track and monitor reviews of products or services - Sales Order Management: An order generated by a seller to a customer, containing details about products or services - Sales Reports: Reports specific to sales analysis for trends and strategies - Sales Trend Analysis: Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. - SEO Management: Optimize and manage the search engine optimization efforts for a website or digital content - Shipping Labels: Generate or print labels that contain shipping information for packages - Shipping Management: Manage and track orders being shipped to customers - Shopping Cart: Checkout of online store - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Templates: Sample files or documents that could be customized as needed or used as is - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Website Management: Built-in website builder or integration with third-party site --- Get Advice We can help you find the software with the features you need. Features 3.5 (21) 3.5 Based on 21 reviews ## Pricing Value for money 3.4 (17) Free Trial Basic €49.00 Per User,Per Month Value for money 3.4 (17) 3.4 Based on 17 reviews ## Integrations [ Homebase](https://www.capterra.com/p/153076/Homebase/)[ TapMango](https://www.capterra.com/p/148733/TapMango/)[ SKU IQ](https://www.capterra.com/p/186941/Sku-IQ/)[ SkuVault Core](https://www.capterra.com/p/139964/SkuVault/)[ Planday](https://www.capterra.com/p/145648/Planday/)[ Booxi](https://www.capterra.com/p/143085/booxi/)[ Perkville](https://www.capterra.com/p/121217/Perkville/)[ SwiftCount](https://www.capterra.com/p/166523/SwiftCount/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.4 (19) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.4 (19) 3.4 Based on 19 reviews ## User reviews Overall rating 3.6 Based on 21 reviews Filter by rating 5(10) 4(2) 3(4) 2(1) 1(4) Mentioned topic Sorted by most recent RS Rachael S. Owner Retail ### "Lightspeed for retail stores " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 December 3, 2025 I used lightspeed for my pet depot franchise in Temecula CA. It would have been nice to have a rep with lightspeed train me on the system. Pros I used Lightspeed for my pet store and grooming salon. It’s easy to process orders and handle inventory. Cons I had issues with connectivity and syncing inventory at times. It was also time consuming processing inventory expiration dates. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Consultant Marketing and Advertising ### "Not the greatest but can have potential" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 4/10 September 17, 2025 Not really the greatest but has some good points I can see it be a good thing for you depending what its for Pros This product is easy to use shows money management progress can hold inventory in ne place website easy to set up Cons Online Payments can be tricky Customer support not easy to get ahold of Takes awhile for email support Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JD Josiah D. Owner Hospitality ### "WORST SERVICE EVER!" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 2.0 2.0 Likelihood to Recommend 0/10 August 30, 2024 Pros They answer their support line within a few minutes. Cons I've been using the restaurant POS because it interfaces with another system for our hotel. I was never really thrilled with the product but now words are failing me. I tried to purchase a remote terminal for my restaurant system. It has been 10 weeks of nearly daily interactions and frustration and not only do I not have a working mobile terminal; my existing system is down as well. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CH Christina H. President Apparel & Fashion ### "Horrible Service Stay away no refunds " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 February 12, 2024 \[sensitive content hidden\] signed me up took my money and disappeared I could not get my money back Pros Nothing I never used their service the guy charged me then disappeared Cons I was ignored until I canceled then I received a ride email about how he could no longer help me Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RS Ryan S. Owner Consumer Goods ### "Long Time Lightspeed Customers" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 December 16, 2023 Pros Its an online based eCommerce. Over the last 10 years it has been a satisfactory product however when initiating it it took awhile to implement effectively for a shoe store. Cons We have been lightspeed customers for 10 years. We are coming up on our renewal. We have been nothing short of harassed by Ariel our account manager to use their credit card processing system. We have been using lightspeed without Lightspeeds processor and all of a sudden we are now "required" to use their credit card processor or we will be penalized and a percentage of our sales would go to Lightspeed for not using their processor. This all came from our account manager. We contacted Lightspeed yesterday and informed by the billing department that is not necessarily true. We asked for a new account manager and they keep wanting to put us with the same account manager who gave us false information. All we want to do is sign up for another year and it seems very difficult to do so. I don't understand how 10 years of using their system and they are so easy to brush this off. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AE Anthony E. Marketplace Specialist Apparel & Fashion ### "Brandfield review Lightspeed" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 July 20, 2023 Goed en fijn programma om mee te werken. Verder enorm betrouwbare software. Pros Het gebruiksgemak, productbeheer, voorraadbeheer, klantbeheer en de verschillende marketingmogelijkheden die het biedt. Cons Ondanks dat het programma enorm gebruiksvriendelijk is moet je voor bepaalde marketingdoeleinden onnodig lang zoeken Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SB Sarah B. CFO Retail ### "Buyer Beware!!" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 August 2, 2022 Garbage company turned off reviews on Google and Facebook for a reason. Even turned off the option of commenting or reacting to their posts on Facebook. That should tell you everything!!! Buyer beware! Scam Company! Pros Has many features but the best one is they can go up on your monthly bill and not a dang thing you can do about it! Cons After being in contract with them for 3 months they doubled my rate, when I called to cancel they told me I was stuck in it for 12 months regardless if they continually go up or not. I reported them to Quebec Consumer Affairs and only then could they miraculously cancel my contract. Reasons for choosing Lightspeed eCommerce Moment of stupidity Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EK Ezra K. Sales Consumer Goods ### "Review for Lightspeed" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 May 25, 2022 Pros Easy to use to manage stock availability, check sku and able to create custom sku Cons Image of the product sometimes won't show for some reason. Other than that yearly is about $1600, abit pricey for the software Reasons for choosing Lightspeed eCommerce It was recommended from a friend. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PA Paul A. Manager Health, Wellness and Fitness ### "Solid CRM for customer managment and inventory" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 January 20, 2022 We manage hundreds of customer jobs at the same time and keep everything organized. The ability to communicate with customers in real-time via text messages is a huge asset and makes managing work orders a breeze. Pros The robust features that tie together inventory and customer history are great. We can quickly find the status of a job and located special orders for the customer. The software has tons of features that are customizable in just about anyway you can think of. Cons Sometimes processing new sales on an existing account that has special orders in progress can get confusing. You have to pay close attention to several important details on two different screens. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MM Mike M. Owner Food & Beverages ### "Horrible Choice for a Restaurant POS" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 January 6, 2022 We had the software for less than a month and had to pull the plug on it. That pretty much sums it up. Pros There is nothing to like about this POS solution for restaurants. Cons There is nothing good about this software. Lightspeed's sales pitch misleads and is not what you get, so much so that we had to cancel our subscription to minimize the damage this software has already caused. Furthermore, they send you the hardware with the promise that you can talk to their support and have it up and running, which is simply not true. I spent over $1000 on hiring a computer person with 30 years of experience, and even after the program was up and running, I made unlimited phone calls to support. Customer service is slow to respond. Despite this, the sales person did not bring it up during the meeting. Lightspeed fails this test because we chose our POS system based on it's guaranteed excellent support. One more reason for switching to Lightspeed was its credit card integration offered by the sales person. But it not only didn't work, it was downright horrible. We ended up removing the integration and went back to standalone. Continuing with the next promise, a seamless integration with our third-party delivery application. The integration was such a disaster that we had to cancel it to minimize the damage it had already done to our delivery rating. They have an OrderAhead (online portal) that falls short. It's terrible. Hence, we returned to our own online platform. Our end result is that I now have to pay close to $300 per month for a POS system, when I previously paid nothing for software that offered the ease of use functionality. Alternatives considered [Epos Now](https://www.capterra.com/p/152638/Epos-Now/) [TouchBistro](https://www.capterra.com/p/140677/TouchBistro/) Reasons for choosing Lightspeed eCommerce After we listened to the pitch from the sales person and his guarnatees. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/211850/Lightspeed-eCommerce/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Ecwid vs Lightspeed eCommerce](https://www.capterra.com/compare/143648-211850/Ecwid-vs-Lightspeed-eCommerce)