---
title: "NICE Workforce Management Reviews 2026. Verified Reviews, Pros & Cons | Capterra"
description: "Is NICE Workforce Management the right Workforce Management solution for you? Explore 7 verified user reviews from people in industries like yours to make a confident choice."
source_url: "https://www.capterra.com/p/211852/NICE-Workforce-Management/reviews/"
page_type: "reviews"
language: "en"
publication_date: "2026-10-19"
---

NICE Workforce Management

4.9 (7)

[View alternatives](https://www.capterra.com/p/211852/NICE-Workforce-Management/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated October 19th, 2026

# Reviews of NICE Workforce Management

Ease of use

4.4

Customer Service

4.3

## Showing most helpful reviews

Showing 1-7 of 7 available reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Verified Reviewer  
Associate Manager  
Used the software for: 1-3 years

### "NICE Workforce Management - One of the best in the Market"

April 27, 2022

4.0

Overall experience has been. It's an end to end workforce management tool and it's giving good competition to Microsoft Dynamics 365

Pros

Time tracking, setting up dependencies on task and overall workflow management. All of it is amazing.

Cons

Sometimes when we setup dependencies on other task, it doesn't work as expected. It might be a bug which may have got rectified later.

Review Source

R

Reviewer  
Coach Customer Service  
Used the software for: 3-5 years

### "Excellent for staffing management. "

June 22, 2023

5.0

i can say it is a great tool, has a lot of information that can be useful in our daily duties and our industries. This tool have been more that helpful it is a benefit to have a complete software to manage, monitor and also to coach our agents in our organization.

Pros

I love the feature where i can see the entire project activity in real time. Agents on available, ACW, hold, transferring, break, lunch etc. It is a full view for a manager and helpful tool to identify trend.

Cons

The option to request vacation and change breaks and lunches from agents side it doesn't work sometimes and it is an issue. Worst case , for those who are working remotely.

Review Source

R

Reviewer  
CSR  
Used the software for: Less than 1 year

### "How nice it is to use NICE daily.."

November 16, 2023

5.0

Overall, NICE is really nice and easy to use. It is organized and effective. The notifications of schedule changes, the easy and simple steps of requesting a time stamp correction, how you can extract the data as needed, and real time management option are all great!

Pros

I like the real time capabilities like when editing an exemption for a specific time stamp, seeing an employee status real time is great as well since you can monitor their activities.

Cons

None, everything is good so far and can be easily updated. All information needed can be extracted and validated.

Review Source

R

Reviewer  
Ing. Sistemas  
Used the software for: 3-5 years

### "Monitorea el personal con Nice"

June 16, 2023

5.0

Pros

Esta herramienta ayuda a que los Workforce monitoreen el trabajo de los agentes de call center de una manera mas rapida y obtima.

Cons

es algo complejo de implementar, puesto que cuenta con fallas de compativilidad segun el explorador que se utilice.

Review Source

Ernesto C.  
RTA  
Used the software for: 3-5 years

### "Workforce"

November 29, 2022

5.0

Pros

It makes our scheduling task easier and smooth sailing.

Cons

None so far, if there will be will keep you posted

Review Source

Brayan Felipe C.  
Analista de sistemas IT  
Used the software for: Less than 1 year

### "Nice WordForce Manager lo que estas buscando "

December 19, 2022

5.0

me ha parecido una herramienta muy completa y fácil de utilizar la cual recomiendo totalmente.

Pros

es una aplicación muy completa que nos permite de manera optima trabajar sin tanto problema.

Cons

muchas veces según políticas impide la gestión y/o ingreso a ciertas paginas.

Review Source

Shubham M.  
Software Engineer  
Used the software for: Less than 1 year

### "Great workforce management software for managing employes "

November 24, 2021

5.0

I have used this application before and not much changes are made since then. We use this at Mirimus to manage employee information and schedule work.

Pros

Easy to use data and dont need to worry about import and export as its easily managed with this app.

Cons

The UI for this applications should be improved. It fs not user-friendly and feels redundant.

Review Source

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