# HotelSync Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about HotelSync Software - reviews, pricing plans, popular comparisons to other Hospitality Property Management products and more.

Source: https://www.capterra.com/p/211892/OTA-Sync

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# 

 HotelSync Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

HotelSync

## What is HotelSync?

HotelSync is a cloud-based hotel property management system that streamlines operations and increases revenue. It features a channel manager, booking engine, payment processing capabilities, multi-property hub, and guest experience app in one integrated platform. The intuitive interface enables quick onboarding, making it accessible even with seasonal staff changes. HotelSync centralizes all bookings, rates, availability, and communications in a single dashboard, which helps reduce overbookings and saves time. The system ensures secure data migration when transitioning from other management software. HotelSync provides customer support through experienced hospitality professionals and an AI-powered chatbot. Free staff onboarding is included to help teams maximize the platform's functionality. HotelSync integrates with POS and revenue management systems, creating a comprehensive solution for property management needs.

## What is HotelSync used for?

[Channel Management](https://www.capterra.com/channel-management-software/)[Reservations](https://www.capterra.com/reservations-software/)[Hospitality Property Management](https://www.capterra.com/hospitality-property-management-software/)

Overall rating

Based on 7 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

€129

Flat Rate, Per Month

Free trial  
available

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## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### HotelSync

5.0 (7)

VS.

[4.8 (1,524)](https://www.capterra.com/p/152433/Hostaway/reviews/)

Starting Price

€129

Flat Rate, Per Month

Starting Price

Contact vendor

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.9 (7)

Ease Of Use

4.6 (1,524)

Value For Money

5.0 (7)

Value For Money

4.6 (1,456)

Customer Service

5.0 (7)

Customer Service

4.7 (1,497)

## HotelSync alternatives

[4.6 (405)](https://www.capterra.com/p/135751/eZee-Absolute/reviews/)

Starting price

$23.86

Per User, Per Month

[4.4 (461)](https://www.capterra.com/p/159377/Guesty/reviews/)

Starting price

$23.00

Per User, Per Month

[4.5 (1,282)](https://www.capterra.com/p/131924/Lodgify/reviews/)

Starting price

$16.00

Per User, Per Month

[4.7 (547)](https://www.capterra.com/p/169863/Your-Porter-App/reviews/)

Starting price

$16.00

Per User, Per Month

[View all alternatives](https://www.capterra.com/p/211892/OTA-Sync/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Front Desk Management

5.0 (3)

33.33% of 3 reviewers that rated this feature as important or highly important

Check guests in and out, issue key cards, schedule wake up calls, or other requests

Online Booking

5.0 (3)

66.67% of 3 reviewers that rated this feature as important or highly important

Book meetings and appointments through a website or digital platform

Rate Management

5.0 (3)

0.00% of 3 reviewers that rated this feature as important or highly important

Track/optimize rates in relation to usage

Reservations Management

5.0 (3)

66.67% of 3 reviewers that rated this feature as important or highly important

Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event

Customer Support

5.0 (2)

0.00% of 2 reviewers that rated this feature as important or highly important

Provide online support for your customers through live chat or help desk functionality

GDS/OTA Integration

5.0 (2)

0.00% of 2 reviewers that rated this feature as important or highly important

Global distribution system used by online travel agencies to track availability and manage reservations

HotelSync 32 features

Allows businesses to offer customers reservations for a variety of activities.

Keep notes on the specifics of a reservation including customer information and special requests

Create a collection of marketing actions to complete specific goals and plan and analyze campaign results

Analyze and track performance of channels

Manage various distribution channels, build relations with channel partners, and track their performance

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Provide online support for your customers through live chat or help desk functionality

Long term accommodation for guests

Designed for vacation rentals

Check guests in and out, issue key cards, schedule wake up calls, or other requests

Global distribution system used by online travel agencies to track availability and manage reservations

The ability to reserve times in groups.

Capture guest experience at a granular level and utilize data to deliver tailored services

Manage the cleaning and maintenance of rooms and common areas and track the work status of cleaning staff

Monitor product stock levels

Store information about leads or contacts and track, manage and nurture them throughout the sales process

Manage, maintain and track the performance of assets and equipment

Automate workflows and trigger campaigns based on customer actions

More than one location

Book meetings and appointments through a website or digital platform

Manage and track customer orders for goods, investments, or any other purchases

Manage channel partners through a portal where they can access all product information

Accept, record, and reconcile financial transactions

Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc.

Accept and process customer payments for products or services using hardware and software

Design, communicate, and distribute incentives to perform a specific action

Track/optimize rates in relation to usage

View and track pertinent metrics to find patterns and gain insights from data

Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event

Monitor sales and make necessary adjustment in order to increase demand and revenue

Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held

One location

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Features

4.9 (7)

4.9

Based on 7 reviews

## Pricing

Value for money

5.0 (7)

Free Trial

Starter

€129.00

Flat Rate,Per Month

It includes:

-   15 Units Included In Starting Price
-   Additional Unit Price: 5€ Per Unit After First 15 Units
-   Support: Chat Only
-   Data Retention (Activity Log): 90 Days
-   Additional Modules Included: 1
-   Onboarding: 1on1 Private Onboarding With Product Specialist
-   No Setup Fee

Regular

€199.00

Per Feature,Per Month

It includes:

-   20 Units Included In Starting Price
-   Additional Unit Price: 7€ Per Unit After First 20 Units
-   Support: Chat & Phone
-   Data Retention (Activity Log): 180 Days
-   Additional Modules Included: 3
-   Onboarding: 1on1 Private Onboarding With Product Specialist
-   No Setup Fee

Professional

€299.00

Per Feature,Per Month

It includes:

-   25 Units Included In Starting Price
-   Additional Unit Price: 9€ Per Unit After First 25 Units
-   Support: Chat & Phone
-   Data Retention (Activity Log): 2 Years
-   Additional Modules Included: 5
-   Onboarding: 1on1 Private Onboarding With Product Specialist
-   Commission: 0% Commission Forever
-   No Setup Fee

Value for money

5.0 (7)

5.0

Based on 7 reviews

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## Support, customer service and training options

Customer Service

5.0 (7)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

5.0 (7)

5.0

Based on 7 reviews

## User reviews

Overall rating

5.0

Based on 7 reviews

Filter by rating

5(7)

4(0)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

AU

Anonymous User

Consultant

Hospitality

### "The best solution on the market we have used. "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 28, 2022

Our bookings have increased for 31% due to better online visibility. This software saves us at least 1 person in the reservations team as it is fully automated.

Pros

The best thing is that OTASync is user friendly and accurate. It supports full 360 environment (PMS, booking engine and channel management ) so our hotel can run flawlessly. They also offer free Google implementation.

Cons

There is nothing we don't like. All our suggestions they take as feedback and very often they implement the function.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

VM

Valentina M.

Hotel manager

Hospitality

### "OTA Synce - How to increase your profit and save your time in two clicks"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 2, 2022

Since we started usind OTA Sync, our profit increased more than 30% on a monthly basis. Easy and simply access made it easier to adjust availability witch resulted with increased occupancy.

Pros

\-easy adjustment of prices and availability in real time -simple overview of reports and statistics

Cons

\-there is nothing that I don't like about OTA Sync

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

DA

David A.

Owner

Hospitality

### "Satisfied users"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 16, 2022

Pros

Friendly to use and with soo many extra features

Cons

Everything was just fine, great customer experience

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

TM

Tanja M.

Host/property owner

Hospitality

### "Review "

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 29, 2020

Pros

24/7 support, high efficiency in solving any possible doubts or problems. Good value for money

Cons

It needs some time to get used to it. Despite that, overall experience is more than great

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

October 30, 2020

Thank you very much, Tanja!

LP

Lazar P.

Hotel Manager

Hospitality

### "Great software"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 28, 2020

Pros

Easy integration and very helpfull software for daily buissnes

Cons

Everything is better than i expected.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

October 30, 2020

Thank you, Lazar! We appreciate your kind review

KP

Katarina P.

Manager

Hospitality

### "Software that saved me time and improved my business"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 28, 2020

Pros

This software has helped me save time, I no longer have to do the administration manually, but the software does it for me! I have time to dedicate to other things, better sales and more dedication to guests! All recommendations!

Cons

I wish I had found out about this software earlier, because there are no flaws!

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

October 30, 2020

Thank you, Katarina! We appreciate your kind review

DJ

Djordje J.

Sales manager

Hospitality

### "Great Channel manager and PMS"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 24, 2020

The flexible team that even went one step ahead and helped me to prepare some sales strategies, free of charge.

Pros

Personally, I really loved the booking engine design and how it helped me convert more bookings! Aside from that, PMS is easy to use, has all functions that I need to control 5+ units on one property,

Cons

Great design, easy to use, fast, reliable, good value for money, etc.

Alternatives considered

[Smoobu](https://www.capterra.com/p/160106/Smoobu/)

[Beds24](https://www.capterra.com/p/123511/Beds24-com/)

[Mews](https://www.capterra.com/p/145487/Mews-Commander/)

Reasons for choosing HotelSync

Price was a big plus, modern design, and team members are really flexible and help me a lot

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

October 27, 2020

Hi there! Thank you for your kind review!

[View all Reviews](https://www.capterra.com/p/211892/OTA-Sync/reviews/)

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