--- title: "Access PeopleHR Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Access PeopleHR the right Human Resources solution for you? Explore 661 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/211952/Access-People-HR-Software/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-21" --- Access PeopleHR 4.3 (661) [View alternatives](https://www.capterra.com/p/211952/Access-People-HR-Software/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 21st, 2026 # Reviews of Access PeopleHR Ease of use 4.3 Customer Service 4.2 ## Pros and Cons in Reviews Zara L Group Head of HRTransportation/Trucking/Railroad, 51 - 200 employeesUsed the software for: 6-12 months. “The automation of workflows, electronic document management and seamless integration with Paycircle and the LMS have significantly reduced administration and duplicate data entry.“ July 27, 2026 pr peggy r Community FundraiserNon-Profit Organization Management, 11 - 50 employeesUsed the software for: Less than 6 months. “I dislike occasional slow performance, limited customization in reports, clunky navigation in some areas, and integrations that can require extra setup, making certain HR processes less seamless than expected.“ May 1, 2026 BW Becca W HR Administrator and Office ManagerAccounting, 51 - 200 employeesUsed the software for: 6-12 months. “The software enables us to centralise all our HR functions providing managers the tools required to manage absences, approve requests and review employee performance.“ August 31, 2026 Hamza T Finance ConsultantChemicals, 51 - 200 employeesUsed the software for: 1-2 years. “There have also been occasional bugs and issues around syncing changes (e.g. leave balance updates not reflecting immediately, or duplicate records appearing after bulk imports), which requires manual double-checking rather than being able to trust the system outright.“ July 27, 2026 GM Georgia-Beth M HR AssistantNon-Profit Organization Management, 51 - 200 employeesUsed the software for: 6-12 months. “The system has been particularly valuable for maintaining compliance, as it allows us to securely store key documentation and keep track of expiry dates without relying on manual reminders.“ May 22, 2026 Hamza T Finance ConsultantChemicals, 51 - 200 employeesUsed the software for: 1-2 years. “Employee performance module feels less mature than the core HR/leave functionality — the review workflows are somewhat rigid and don't flex well for different appraisal cycles across departments“ July 27, 2026 MH Moynul H ICT OfficerGraphic Design, 201 - 500 employeesUsed the software for: More than 2 years. “The self-service functionality is particularly useful, as it allows employees to update their own details, request annual leave, and access important documents without needing to go through HR, which saves a lot of time.“ May 22, 2026 GM Georgia-Beth M HR AssistantNon-Profit Organization Management, 51 - 200 employeesUsed the software for: 6-12 months. “Occasionally, the system displays an error message such as “oops, something went wrong”, which means you have to log out and log back in before trying again. While this isn’t a constant problem, it can be frustrating when you need quick access to important records.“ May 22, 2026 ## Showing most helpful reviews Showing 1-25 of 661 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Charlotte L. HR Generalist Used the software for: 1-3 years ### "Great lifecycle management and automation, but setup can feel a little bit clunky and slow" September 23, 2026 4.0 Pros I would say the biggest underlying benefit is that you can use it a one single space to manage the whole employee life cycle which is what we are really trying to establish and I would say it is fairly user friendly for employees and managers. We have really started to utilise the Logbook function to try and move our processes to PeoplHR and we do like how you can automate reminders etc so instead of relying on a spreadsheet that you have to manually update, we have found that we can create spreadhseets that auto update but then we can send emial reminders directly to managers for things like long service, birthdays, return to work reminders, review reminders etc.. We have linked it to our own nexus database so we can show data in the way the business needs it. The customer support is there and the chat function where you can raise a ticket is extremely useful and the response is awalys very prompt which is great. Cons We do find it a bit clunky sometimes, it would be helpful if the creation of the back end process were a bit more user friendly for example, how to set up ripples, it has taken quite a long time for us to work it out ourselves and how much we can get out of it. The system can be a bit slow sometimes and the amount of error messages can vary and cause a bit of frustration. It would be so helpful if a lot more of it was a bit more customisable i.e. the fields that employees need to fill in on their detail, what the planners look like, how the work patterns can be edited etc. Review Source LC Lydia C. HR Officer Used the software for: Less than 1 year ### "Value for money" September 17, 2026 3.0 Majority of functionality is easy to use and interface with. Without any walk through of the system internally or directly with customer support I have found the system easy to use in the most part Pros The employee section is good to see the full team and access their records in one place. We are a relatively small team so this works well for our organisation Cons The report element doesn't appear to be user friendly. It isn't intuitive and I don't always have time to contact customer support Review Source MH Mollyann H. HR Coordinator Used the software for: 3-5 years ### "Good, simple system but need design work" September 17, 2026 4.0 People HR is a simple system which we use mainly for Time and Attendance, absence management and document storage. We have recently started using it for HR forms such as applications and requests. Pros Customer Support is great, they answer quickly or escalate as soon as possible if needed where any technical issues are resolved quickly. The system is a fairly easy to use system. You can create your own logbooks. Cons Whilst you can create your own logbooks, the design element isn't the best and the intergration of apps like word is not available. Review Source Verified Reviewer Order Processor Used the software for: Less than 1 year ### "Easy to use once logged in" September 2, 2026 4.0 Although it was difficult to figure it out at first and login (I was kind of left in the dark), I do enjoy using Access PeopleHR. Booking holidays is easy, the planner has a nice layout and I can easily see what days I work and don't work. Overall I really do like it. Pros I really like the layout of Access PeopleHr. It makes it easy to find things like booking holidays, viewing information about my performance and attendance. Cons It was really confusing figuring out how to log in at first. I'm not sure if it was a glitch but the system kept sending me emails about logging in to complete my return to work form but I had never even logged in before - nor was my login details provided. My employee account does not even use my work email, but rather a personal email so I had to figure out which email my account was linked with. I tried to contact support but I figured it out on my own before they got back to me. Review Source R Reviewer Information and Document Manager Used the software for: 1-3 years ### "Overall Positive Experience with Access PeopleHR" September 1, 2026 5.0 My overall experience with Access PeopleHR has been very positive. Over the past year, I have found the system to be dependable and effective in supporting our HR processes. It has helped improve the consistency and accuracy of employee data management while providing a central platform for HR administration. The system has enabled me to work more efficiently by reducing manual processes and providing easy access to information when needed. Pros I liked that Access PeopleHR helped me stay organised by keeping employee records, documents, and HR processes in one place. It made onboarding administration and day-to-day HR tasks more efficient and easier to manage. I also found the system user-friendly and easy to navigate, which helped me quickly access employee information and complete administrative tasks. The ability to manage employee records, leave requests, documents, and reporting within a single platform improved efficiency and reduced the need for manual tracking. Additionally, having centralised data made it easier to maintain accurate records, support managers and employees, and ensure HR processes were completed consistently. Overall, Access PeopleHR was a valuable tool for streamlining HR administration and improving productivity. Cons I have been using Access PeopleHR for more than a year, and overall my experience has been very positive. I have not encountered any significant issues with the system, and it has supported my day-to-day HR administration tasks effectively. Review Source KB Kerrie B. Talent and People Advisor Used the software for: 1-3 years ### "PeopleHR - A Recommended HRIS" September 1, 2026 4.0 My overall experience with Access PeopleHR is really positive. The system is easy to navigate for all users, the reporting and analytics dashboard is excellent and allows us to make data-informed decisions, and the customer support is another real strength. Of course, like any system, there are some areas for improvement, such as the lack of a clear way to manage data retention. However, Access provides customers with a portal to submit product feedback, meaning the system is continually evolving to better meet customer needs. Overall, I think Access PeopleHR is a great HR system and is real value for money. Pros What I like most about Access PeopleHR is how easy it is to navigate, both from an HR and an employee perspective. The system is clearly laid out and user-friendly, which makes it straightforward for employees and HR teams to find the information and functions they need. I also find the self-service functionality particularly useful. Employees can update much of their own information and upload documents, such as qualifications, directly onto the system. This reduces the administrative workload for HR and gives employees greater ownership over keeping their information up to date. Another feature I really value is the automation functionality, known as Ripples. By setting up Ripples, we can automate many repetitive HR processes, such as onboarding tasks and probation reviews. This saves time, improves consistency and allows the HR team to focus on more valuable, people-focused activities rather than manual administration. Cons Access PeopleHR is a really helpful HRIS with many strengths. One area I feel is missing, however, is a built-in data retention function. Data retention is an important part of HR compliance, and it would be beneficial to have functionality that clearly identifies when documents or employee information have reached or exceeded their retention period. There are workarounds using hotsheet reports and ripples for active employees, but Ripples cannot run on leavers. This means managing data retention can still be quite manual and time-consuming, particularly when managing former employee records. Review Source LM Leanna M. HR Manager Used the software for: 1-3 years ### "Excellent system, great for automation, paperless function and data visibility" September 1, 2026 5.0 Amazing, the support is second to none. The system is so easy to use and the ripple automation ability in the system means you save a lot of time. Pros The ease of customising the system to make it bespoke to us so we are fully paperless and store everything in one place. Cons Nothing, i think it is a fabulous system. I would love it to incorporate a time and attendance system moving forward. Review Source BW Becca W. HR Administrator and Office Manager Used the software for: Less than 1 year ### "Effective in centralising HR functions" September 1, 2026 3.0 There are frustrations in the support we are receiving however overall it is a good system and is improving our internal processes and centralising HR function. Pros PeopleHR links into PayCircle which is the main reason we moved over to this software. This streamlines our internal payroll process particularly when onboarding new starters and paying expenses. The software enables us to centralise all our HR functions providing managers the tools required to manage absences, approve requests and review employee performance. The system is also very user friendly and we have been able to build an engaging dashboard tailored to information we want to highlight to staff alongside quick links to the PeopleHR platform. Cons There are some functions such as notifications, return to work forms and TOIL which could be improved. Such things have been recorded on the ideas board which is a great function in theory however things appear to have been on there a longtime with a lot of votes without being actioned. The AI chat box also sends us round in circles so we find it easier to go directly to the team which completed out initial training for any questions we have on the system which is not ideal for anyone. We have also found many of the features we were initially shown to sell us the system are at an additional cost so the amazing value for money we initially moved for keeps being increased. Review Source Verified Reviewer HR Used the software for: 3-5 years ### "Does the job but basic!" August 31, 2026 3.0 It works on a basic level and does what we need it to do but it's clunky. Support feels very sales focused rather than on resolving an issue, any issue leads to a recommendation for an upgrade or an additional bolt on product rather than a correction. Pros Ease of use for employees particularly when booking leave in their own planner. System is straight forward to use on the employee side. Useful as an app when booking leave. Cons Visually outdated, the system crashes often especially since the last update and pages often need refreshing in order to work. Document upload isn't easy and documents are often rejected but logging out and back in corrects the issue. There is a lot of manual processing required with minimal capability for shortcuts such as copy and paste etc. Review Source R Reviewer Senior HRBP Used the software for: 3-5 years ### "Making PeopleHR Work for Our Growing Business" August 31, 2026 4.0 When I joined as Senior HR Business Partner two years ago, I inherited PeopleHR, but it was not being used to its full potential and many of our processes were still manual. Rather than moving to a new system, I was determined to understand its capabilities and make it work for our business. Since then, PeopleHR has become a valuable platform for our small and growing organisation. With the right setup, it has helped us streamline our processes, improve the employee and manager experience, and elevate the role of HR within the business. Pros PeopleHR has helped us bring our key HR processes into one place and reduce our reliance on emails, spreadsheets and manual administration. We now use it across the employee lifecycle, including onboarding, employee records, performance reviews, objectives, absence management and internal communications. We have also automated processes such as time-off, Working-from-Anywhere, and TOIL requests. This has created a simpler and more consistent experience for our global team and our managers. It has also given me as Senior HRBP, more reliable people data and freed up my time to focus on strategic priorities and act as a true business partner. The customer support is another positive. The 24/7 AI support is useful for quick questions, with human support available when we need more specific guidance. Cons As a small business, some of the platform’s features can feel more extensive than we need. It also takes time and effort to understand the system and configure it around your processes before you can get the most from it. The AI support does not always provide the exact answer we are looking for, although having access to human support helps resolve this. Review Source Martin H. Payroll Manager Used the software for: 3-5 years ### "Huge help with processing" May 19, 2026 5.0 It has improved how we collate and distribute information making payroll much easier and more accurate. Staff can access data as well without having to ask for it saving admin time. Pros PeopleHR has removed the paper trail of managers sending data to HR and payroll, allowing managers to add data and that feeds to those who need it. We are tracking leave and absences so much easier as well. We can also send out emails to all staff with any updates they need to know about. Cons There are some areas that I think are missing quite obvious automation. For example, when marking someone on maternity leave the public holidays still show as being taken, so you have to manually remove them. Review Source Jacob C. Head of People Used the software for: 3-5 years ### "Really good system " May 25, 2026 4.0 I’ve used PHR for about 9 years and implemented across 2 businesses. When I first started using it, it was very easy to use and always evolving. They were then bought out by Access and things got worse. However, they do seem to be on the recovery and I have noticed service and customer services levels improving again. Pros The product is easy to use, customer service has improved and it covers almost all areas of the business I need it to. Cons It could do with actually actioning customer feedback, I know there is a support function where employers can raise ideas and tickets for the dev team to look into creating/implementing, however, it seems like they rarely get actioned. The system is at risk of falling behind its competitors when it comes to additional features. Review Source R Reviewer COO Used the software for: 3-5 years ### "Only use the basics but has changed how we do HR" August 31, 2026 4.0 Have been using the system for a number of years now having moved from manual excel spreadsheets and the like. This has made the employee engagement and tracking much simpler Pros The ability to create custom querys to extract the data I am most intersted in when doing analysis across sources Cons Add-on services which could bring real value but would require us agreeing to a license for them before being able to see what value it could bring Review Source VC Victoria C. Finance Manager Used the software for: 1-3 years ### "Access PeopleHR " August 5, 2026 4.0 Overall I have been very pleased. As someone that covers finance, payroll and HR its important to have a system that make life easier and saves time which PeopleHR does. Updating policies has been a breeze and within minutes the policy can be adjusted to reflect law changes and immediately be available for employees to view on the app or PC. As mentioned holiday and sickness records are kept accurate and run more efficiently. Pros PeopleHR is great value for money - for a small monthly fee we have a secure, easy to use place to keep all HR related documents, policies as well as being able to log holiday's and engage with our team. The leave management element has made it easy for employees to request holiday and then for their manages to check already booked holiday to be able to approve or reject in a push of a button. The app then allows colleagues to view their teams holiday, so they can work around this and make work performance efficient. When it comes to payroll, exporting timesheet, holiday or sickness reports is simple and quick and removes the stress of chasing other departments for the information Cons The only con we really have is when there is an updated version for I Phone mobiles, and there seems to be a delay for the app to catch up, meaning that some employees have struggled with the clocking in (Timesheet) element on the app Review Source R Reviewer HR Manager Used the software for: 3-5 years ### "Good with a few niggles" August 12, 2026 4.0 Generally, I have a very positive experience with PeopleHR and would recommend it, but there are some niggles that could do with ironing out. The webinars are generally useful but they don't make it clear on those which packages are supported with the new functions. Pros I like how easy it is to navigate and use the desktop version. Basic reporting function works well and it is all very intuitive. Generally support is quick and a lot of answers can be found from the self service help guides. Cons The clocking in/out system can be temperamental and the app functions are very basic. I've always had issues with plug in reports and despite contacting support it has never been fully resolved. Review Source Ben W. Director of Development and Delivery Used the software for: 3-5 years ### "Perfect for our medium-sized charity" August 31, 2026 5.0 Can't fault it. It replaced a load of manual and time consuming processes for managers, and for senior staff it's given us a "whole organisation" view that would have been an annual job, whenever we want it. Pros As a director of a medium sized charity (29 people) PeopleHR replaced a whole load of manual/spreadsheet driven processes, and it's made it really easy to track things like leave, absences - in individual teams and across the whole organisation. It's really easy to use for staff and administrators, and implementation was really straightforward. Cons For our needs there's nothing really. We put quite a lot of work into the non-platform implementation (writing and briefing new processes, reminding staff to use it etc.) so usage is really high - it really needs all staff to be engaged and actively using the features to make the most of it. Review Source Elly R. HR Used the software for: 1-3 years ### "User-Friendly Automation and Analytics That Boost Productivity" August 31, 2026 4.0 We’re monitored by a lot of different regulators because we have doctors, psychologists, and legal professionals working for us. Automating the process of sending out rechecks to these professional bodies has saved us a tremendous amount of time. Pros User-friendly interface - employees find it very easy to use. Automation through Ripple has also increased productivity. The analytics are especially helpful for producing KPI data. Cons It’s not always easy to speak to someone. The chatbot is okay, but it would be better to have a live agent available on the chat as well. Review Source R Reviewer People Partner Used the software for: Less than 1 year ### "D for disappointed " February 26, 2026 2.0 We haven't been listened to and feel our onboarding was rushed and incomplete. We were only able to focus on certain areas Pros We were told it would be able to do payroll and also be available in multiple languages and could be a time and attendance system that we could use to run payroll for 24/7 shifts. We were expecting a one stop shop for appraisals, reporting, stats, employee records. Cons We aren't able to use the app efficiently or reliably. The training was incomplete and it couldn't do what we were sold in the sales pitch. Review Source R Reviewer HR Manager Used the software for: 3-5 years ### "Works well!" February 26, 2026 5.0 Overall we have found the platform to be beneficial in so many ways. We have access on desktop and mobile - always able to login and deal with something no matter where you are. Pros Ease of use, reports at your fingertips. Great support in the background, you can always get the answer to an issue. Great value for money Cons No cons for me so far. Just love everything about the platform. Still more learning to be done as the system is capable of so much more Review Source R Reviewer People Partner Used the software for: Less than 1 year ### "Effective Energy Review" February 26, 2026 5.0 There have been a few teething issues so far but the team have been trying to work on it to resolve. I think better technical support during the implementation stage could be helpful. We have had many issues with employees not having access to Salary Extras. All team members have been friendly during our journey so far. Pros I like how versatile it is with it's products and the analytics available for products. It's ideal for a one stop shop for our employees. Cons The ATS function could probably work better and have more availability of job boards it can feed in to. I also think Salary Extras could have better discounts available, it feels they are slightly behind with what Reward Gateway and PerkBox offer. Review Source David H. Head of IT Used the software for: 3-5 years ### "Great software, easy to use" July 29, 2026 4.0 Generally very good! the software is reliable and works well and does exactly what it says on the tin. Pros ease of access, logging in with SSO the user interface is simple to understand and adopt. and extracting useful information with queries is great! Cons Technical support and general staff interaction.. whilst the interaction itself was fine.. it can be difficult to initiate support. Review Source R Reviewer ICT Officer Used the software for: 3-5 years ### "Great Mobile app" May 25, 2026 5.0 Pros What I liked most about Access PeopleHR is how it brings everything together into one central system, making HR processes much more efficient and easier to manage. Having a single place to store employee records, documents, leave requests, and performance information reduces the need for manual tracking and eliminates duplication of work. The self-service functionality is particularly useful, as it allows employees to update their own details, request annual leave, and access important documents without needing to go through HR, which saves a lot of time. Cons What I liked least about Access PeopleHR is that some areas of the system can feel clunky and not as intuitive as expected, especially when navigating more advanced features. At times, it can take longer to find specific information due to the number of menus and sections, which can slow down day-to-day tasks. Reporting functionality can also feel limited, particularly when trying to access historical data or customise reports beyond standard options. Review Source Archie S. Estimator Used the software for: 1-3 years ### "My people HR Review" May 6, 2026 5.0 Pros People HR is a straightforward and reliable HR system that makes everyday tasks simple. The interface is intuitive, so it is easy to navigate and quick to learn, even for new users. Features like employee records, holiday tracking, and reporting work smoothly and save time. The customer support team stands out as particularly responsive, knowledgeable, and genuinely helpful whenever questions arise. Implementation is painless, and ongoing use feels efficient rather than complicated. It also offers excellent value for money compared to similar platforms. Overall, People HR is a practical, user friendly solution that supports businesses effectively without unnecessary complexity well. Cons People HR is a practical and easy-to-use system that supports everyday HR tasks efficiently. The interface is clear and intuitive, making it simple for teams to manage employee data, holidays, and reports without much training. While the system can occasionally crash, which can be frustrating, these issues are usually resolved quickly. The customer support team is a real strength, as they are responsive, knowledgeable, and always willing to help resolve problems. Despite minor technical hiccups, it still offers good value for money and remains a reliable option for businesses looking for a straightforward HR solution. Review Source Robyn Z. Head of People and Operations Used the software for: 3-5 years ### "Repeated Issues, Poor Customer Service and Account Management - would not recommend " May 6, 2026 1.0 Our overall experience with Access PeopleHR has been frustrating and disappointing. Despite repeated assurances, agreed timelines for an upgrade and training were missed, communication between teams was poor, and escalation to the complaints team led to little meaningful action. Given that similar issues occurred around a year ago, it is concerning to see the same patterns repeated with no evident improvement. Cant comment on Evo Pro upgrade yet as it hasn't happened but old version is limited in functionality. Pros It’s difficult to identify strong positives overall, but the AI chat function for support has been improving and is sometimes helpful. The system does allow us to log holiday and sickness and store documents, which covers some basic HR needs. Cons Our experience with this platform and the company behind it has been consistently disappointing. We have been operating on a historic version of PeopleHR for quite some time. This version is outdated, has poor functionality, and is generally a difficult system to work with, which made us genuinely look forward to the promised upgrade. Unfortunately, I cannot comment on the upgraded platform itself, as it is still not live and we have not yet received the training that was scheduled as part of the upgrade plan. We signed a contract to upgrade our HR system with agreed timelines, including a clear start date for the upgrade and scheduled training. Those commitments were not met. The upgrade was delayed without adequate explanation, which then delayed training and had a direct impact on our internal project timelines. What makes this particularly frustrating is that this is not the first time we have experienced these issues. We faced very similar problems around a year ago, which were escalated to the complaints team at the time. It is therefore extremely disappointing to see the same issues recurring, with little evidence that any meaningful improvements have been made. Communication has been poor throughout. There appears to be a lack of internal coordination between teams, resulting in conflicting information, repeated explanations on our side, and ongoing confusion about what is actually happening. Even escalation to the complaints team did not lead to improved communication or delivery. A recurring theme has been the significant gap between what is promised and what actually happens. Employees are very good at reassuring you that they are taking ownership, that they are looking into the issue, will be your single point of contact, and will not rest until things are resolved. In reality, actions rarely match those assurances. Once the contract is signed, there appears to be little urgency or accountability in delivering on commitments. Given the business‑critical nature of an HR system, the lack of ownership, follow‑through, and reliable customer support is deeply concerning. Based on our experience over an extended period, we would be very cautious about recommending this company or platform to other organisations Review Source R Reviewer HR Director Used the software for: 1-3 years ### "A reliable and user-friendly HR system with room to grow" June 10, 2026 5.0 Overall, Access PeopleHR is a well-designed and reliable HR system that supports core HR processes effectively. It is user-friendly and scalable, although there is room for improvement in reporting and advanced analytics capabilities. Pros Access PeopleHR is flexible and can be configured to suit different business needs. It is easy to navigate for both HR and managers, and the integrations across modules support efficient workflows and reduce manual administration.. Cons TThe reporting functionality could be more sophisticated, particularly for complex or customised reporting needs. It can require manual workarounds to extract detailed insights, which limits efficiency for more advanced analytics. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.