# Access PeopleHR Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Access PeopleHR the right Human Resources solution for you? Explore 607 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/211952/Access-People-HR-Software/reviews --- Access PeopleHR 4.2 (607) [View alternatives](https://www.capterra.com/p/211952/Access-People-HR-Software/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 6th, 2026 # Reviews of Access PeopleHR Ease of use 4.3 Customer Service 4.2 ## Pros and Cons in Reviews Efficient team oversight tools 94% positive reviews out of 68 Most users comment team management is enhanced by clear communication, responsive support, and features that streamline team interactions and oversight. John W Head of Technology and People, 51 - 200 employees. "Now that the product has been fully onboarded to the Access group i've found the support has improved along with the ability to be actively involved in creating feature requests for the developers." Recurring technical disruptions 58% negative reviews out of 85 Some users report bugs and issues cause frustration, with glitches, downtime, and slow updates occasionally impacting daily operations. Ashley B HR Manager, 51 - 200 employees. "The system has an error every time I login." Centralized HR process automation 95% positive reviews out of 64 Most reviewers find HR management simplifies core tasks like employee records, leave, and performance tracking, saving time and reducing manual work. Sophie M HR Partner, 11 - 50 employees. "I really appreciate how Access PeopleHR makes managing employees, holidays, performance, and other relevant personnel details more seamless, which truly enhances the user experience by streamlining HR processes." Ongoing user-driven enhancements 93% positive reviews out of 44 Most reviewers indicate product improvement is continuous, with frequent updates and user feedback shaping new features and better functionality. Julie J People Partner, 201 - 500 employees. "The enhancements are clearly aimed at improving functionality and user experience, which is great to see." ## Showing most helpful reviews Showing 1-25 of 607 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Harry K. Executive Director Sports Used the software for: Less than 6 months ### "A platform that takes multiple spreadsheets into one system" May 1, 2026 5.0 Really good and allows us to streamline our HR admin, it also saves us so much time. All the employees are really happy with the platform and find it a much better system. Pros Easy to use, various systems in one place rather than what we used to use when we had multiple spreadsheets. Allows us to track employee performance and can get things easily signed by the team. It gives us a way to communicate to all staff. Cons Set up at start was difficult and didn't get as much support as wished, we were lucky that we had an external HR company set up. Lots of emails also can be frustrating from the support team as some seem automated so its quite confusing. Review Source Response from The Access Group May 7, 2026 Thanks for your feedback, Harry. It’s great to hear PeopleHR has helped bring everything together from multiple spreadsheets into one system, that kind of consolidation can make a huge difference. We’re also pleased it’s supporting performance tracking, document signing and communication across your team, and that your employees are finding it a better way of working overall. I’m sorry to hear the initial setup felt challenging and that the level of support wasn’t quite what you expected. Your feedback around communication and automated emails is really helpful, as clarity there is important. It’s great to hear the platform is now saving you time and helping streamline your HR admin. You can follow upcoming updates via our PeopleHR roadmap hub: https://www.peoplehr.com/en-gb/product-roadmap/the-future-of-hr-is-here-access-peoplehr-roadmap/ CT Carly T. People Administrator Hospital & Health Care Used the software for: Less than 6 months ### "Great system - communication options need improving" May 1, 2026 4.0 I like it. I believe it is still a work in progress but as it stands it has made my job much easier on the admin side. Does take a bit of time to set up these aspects of the system, but its been very helpful so far. Pros I love the fact that it is capable of doing a lot. It helps to free up more time to get on with other things due to the automations that can be set up. Cons Contact is only available through chat - if it stays available to you. Can be glitchy. ATS is very basic and does not currently link with other jobs sites to get a direct feed. Eagerly waiting the launch of the new ATS which has much better functions. Alternatives considered [Softworks](https://www.capterra.com/p/40651/Time-and-Attendance/)[Breathe](https://www.capterra.com/p/126547/BreatheHr/) Reason for choosing Access PeopleHR We were simply wowed when being shown the demo. Switched from [BrightHR](https://www.capterra.com/p/151525/BrightHR/) System lacked functionality. We needed a more in depth system that was capable of automating processes. Review Source Response from The Access Group May 7, 2026 Thanks for your feedback, Carly. It’s great to hear the system is helping free up your time through automation and making a positive impact on your day-to-day admin work. I’m sorry to hear about your experience with communication and occasional glitches. I understand how important it is to have reliable access to support, so your feedback around chat and contact options is really valuable. We also appreciate your comments on the ATS. It’s good to hear you’re looking forward to the new version, and your feedback helps highlight how important those enhanced features and integrations are. It’s encouraging to hear that, overall, the system is making your role easier and supporting your processes as you continue to build it out. You can follow upcoming updates via our PeopleHR roadmap hub: https://www.peoplehr.com/en-gb/product-roadmap/the-future-of-hr-is-here-access-peoplehr-roadmap/ RK Rehana K. HR Education Management Used the software for: 2+ years ### "Ok for set-up but not SMEs" May 1, 2026 2.0 Its not as good as whats on the market nowadays and Access need to really improve what HR features are needed to compete with other systems nowadays Pros The ease of use especially the employee search function on Evo now is a lot more useful and easy to navigate Cons The system freezes after viewing a few documents meaning work is lost and you have to refresh and start again Review Source Response from The Access Group May 7, 2026 Thanks for your feedback, Rehana. It’s great to hear you’ve found the system easy to use, particularly the improved employee search in Evo. I’m really sorry to hear about the freezing issues you’ve experienced, I understand how frustrating it is to lose work and have to start again. Your feedback around performance and overall functionality is really important, especially in comparison to other systems on the market. I’d really like to understand this further and help where I can. Please feel free to reach out to me directly at taryn.schutzler@theaccessgroup.com and I’ll make sure this is looked into for you. You can also follow upcoming updates via our PeopleHR roadmap hub: https://www.peoplehr.com/en-gb/product-roadmap/the-future-of-hr-is-here-access-peoplehr-roadmap/ SS Sarah S. Regional HR Manager Logistics and Supply Chain Used the software for: 2+ years ### "User friendly, but customer service lacking" February 25, 2026 4.0 Overall, very user friendly, if customer service improved drastically I would have no complaints. Renewal process was straightforward, but last year there was a problem with billing that took months to resolve, so that has made me cautious about the renewal this year. Pros Easy to use, simple and straight forward. Reporting tool is easy to use but doesn't always filter correctly. Bulk uploads are easy too and the visibility of the leave planner is really useful. Cons Reporting historical data could be better, for example you cannot report previous holiday entitlements as it always give the current entitlement, or reporting previous job titles etc. You cannot make changes to become effective in the future. Customer service could be improved drastically, it is not easy to submit a ticket and then it takes so long to get a resolution, often the responses are not helpful or correct. Alternatives considered [SAP SuccessFactors HCM](https://www.capterra.com/p/144575/SuccessFactors-Perform-and-Reward/)[Workday HCM](https://www.capterra.com/p/66908/Workday-HCM/) Reason for choosing Access PeopleHR visibility, price and accessibility and the ability to edit and create things to our needs Review Source Response from The Access Group February 26, 2026 Thanks for your detailed feedback, Sarah. It’s great to hear you find the system user-friendly, with strong visibility through the planner, straightforward bulk uploads and accessible reporting tools. We’re sorry to hear about your experience with customer service and billing resolution, that’s understandably frustrating. Your comments around historical reporting limitations, future-dated changes and support responsiveness are incredibly valuable as we continue improving both the platform and the service experience. We appreciate you taking the time to share such balanced feedback. You can follow upcoming updates via our PeopleHR roadmap hub: https://www.peoplehr.com/en-gb/product-roadmap/the-future-of-hr-is-here-access-peoplehr-roadmap/ SR Siobhan R. HR Manager Transportation/Trucking/Railroad Used the software for: 1-2 years ### "People HR Review May 2026" May 1, 2026 5.0 Amazing set up and ease of use. Any problems are dealt with efficiently. Salary Extras was added and set up of this was so straight forward. Pros Ease of use, functionality, and ability to have an app too. My staff enjoy using it and are able to carry out tasks easily. Cons Reporting function can be tricky when you are designing your own reports. This could be improved to enhance. Switched from [Croner Simply Personnel](https://www.capterra.com/p/72254/Training-Manager/) Croner was rubbish and didn't support our need Review Source Response from The Access Group May 7, 2026 Thanks for your feedback, Siobhan. It’s great to hear how much you and your team are enjoying PeopleHR, especially the ease of use, functionality and having access via the app. It’s brilliant that your staff can carry out tasks so easily. We’re also pleased the setup experience was smooth and that features like Salary Extras were straightforward to implement. We appreciate your comments around reporting. That’s really valuable feedback, as making it easier to design custom reports can make a big difference day to day. It’s fantastic to hear the system is working so well for your business overall. You can follow upcoming updates via our PeopleHR roadmap hub: https://www.peoplehr.com/en-gb/product-roadmap/the-future-of-hr-is-here-access-peoplehr-roadmap/ CD Cara D. Practice Manager Medical Practice Used the software for: 2+ years ### "Easy navigation and information all in one place " May 1, 2026 5.0 Its great - we have been using for several years now and have never looked to move away, easy to navigate Pros I like the holiday request and authorisation process - all staff can see who is off at a given time, it helps wiht rotas and a great to place to electronically store staff docs Cons I don't think i fully utilise all features and would like to know more about what else i can utilise Review Source Response from The Access Group May 7, 2026 Thanks for your feedback, Cara. It’s great to hear you’re finding PeopleHR easy to navigate and that having everything in one place is supporting your day-to-day work. We’re also pleased the holiday request and authorisation process is working well for your team, especially with visibility across staff to help with rotas, along with secure document storage. It’s good to hear you’ve had such a positive experience over several years. In terms of exploring more features, there’s definitely more you can get from the system as your needs grow, so it’s great you’re open to that. You can follow upcoming updates via our PeopleHR roadmap hub: https://www.peoplehr.com/en-gb/product-roadmap/the-future-of-hr-is-here-access-peoplehr-roadmap/ MG Meena G. HR Coordinator Airlines/Aviation Used the software for: 1-2 years ### "Easy to Use and flexible" May 1, 2026 4.0 One of the better HR platforms, which works well with our Access ATS. We are still developing our understanding of our the different elements integrate, such as the LMS, but look forward to all areas linking with our PeopleHR system to be a single point of record keeping. Pros When you get familiar with the ripple function, they are really useful across a number of processes to allow automation. Cons The reporting could be more flexible, or more guidance on how to created a more meaningful report. Sometimes I do get stuck trying to get the system to pick out the specifics. More options on the time periods when adding filters to queries would be helpful. Review Source Response from The Access Group May 7, 2026 Thanks for your feedback, Meena. It’s great to hear you’re finding PeopleHR flexible and that Ripples are proving useful for automating processes once you’re familiar with them, that can make a big difference to efficiency. We appreciate your comments around reporting and filtering. That’s really valuable feedback, especially around needing more flexibility and clearer guidance to build meaningful reports. Your point on time period options is also really helpful. It’s good to hear the platform is working well alongside your Access ATS, and that you’re looking forward to bringing everything together into one connected system. You can follow upcoming updates via our PeopleHR roadmap hub: https://www.peoplehr.com/en-gb/product-roadmap/the-future-of-hr-is-here-access-peoplehr-roadmap/ KJ Kristyna J. PA to PM and COO Medical Practice Used the software for: 2+ years ### "Great HR hub with everything in one place and great customer support " May 1, 2026 5.0 Overall, we think the system is very good, it is designed well, easily readable, with great support in case you are not sure about something. Pros We love the support that comes with the Access PeopleHR system. We also value how everything is in one place, easily editable, handy reports at hand. Cons Sometimes the system can be down and the webpage is not accessible unfortunately, which can be frustrating. Review Source Response from The Access Group May 7, 2026 Thanks for your feedback, Kristyna. It’s great to hear how much you value the support behind PeopleHR and that having everything in one place is making things easier to manage day to day. We’re also pleased to hear the system is clear, easy to work with and that reporting is helpful when you need it. We appreciate your comment around occasional downtime. We understand how frustrating that can be when you’re trying to access the system, so that’s really important feedback for us. It’s fantastic to hear the platform is supporting your team so well overall. You can follow upcoming updates via our PeopleHR roadmap hub: https://www.peoplehr.com/en-gb/product-roadmap/the-future-of-hr-is-here-access-peoplehr-roadmap/ KP Kelly P. Finance Manager Non-Profit Organization Management Used the software for: 1-2 years ### "Good systrm" May 1, 2026 4.0 It’s been reasonable so far. Training wasn’t great but fortunately with the ai help that has been introduced it has helped Pros Easy to use and very straightforward. Good presentation, personalised. All in one place for easy access Cons training was very poor and not fluid. Really could have done with more understanding on how it works with access overall. Switched from [Bright](https://www.capterra.com/p/126242/BrightPay/) price and general functionality was poor Review Source Response from The Access Group May 7, 2026 Thanks for your feedback, Kelly. It’s great to hear you’ve found PeopleHR easy to use and that having everything in one place is helping with accessibility and day-to-day tasks. I’m sorry to hear the training didn’t meet expectations. I understand how important it is to feel confident using the system from the start, so your feedback around needing more clarity and a smoother experience is really valuable. It’s good to hear the AI support has helped fill some of those gaps, but we appreciate the points you’ve raised around improving training overall. You can follow upcoming updates via our PeopleHR roadmap hub: https://www.peoplehr.com/en-gb/product-roadmap/the-future-of-hr-is-here-access-peoplehr-roadmap/ HR Helen R. Training Manager Construction Used the software for: 1-2 years ### "Good system overall, with a few updates that would be helpful" May 1, 2026 4.0 Generally seems a good system for what i use it for. I'm an admin for my role, but not for the system so i can't comment on the background creating things. Front end is pretty easy and simple to use Pros Being able to access on desktop and app, easy to use generally on either version. Seems adaptable to requirements Cons The app doesn't always notify you of chats. You can't add multiple people to the same event, rather you have to book them individually which is time consuming. Would be helpful to create and event and add multiple people to save admin time. The app only allows me to view my own profile, as an admin it would be useful to view all when on the road Review Source Response from The Access Group May 7, 2026 Thanks for your feedback, Helen. It’s great to hear you’re finding PeopleHR easy to use across both desktop and app, and that it’s flexible enough to suit your needs. We appreciate your suggestions around the app, particularly notifications, adding multiple people to events, and being able to view more profiles as an admin on the go. Those are really practical improvements that could save time and make things more efficient day to day. It’s good to hear the front-end experience is working well for you overall, and that the system is supporting your role effectively. You can follow upcoming updates via our PeopleHR roadmap hub: https://www.peoplehr.com/en-gb/product-roadmap/the-future-of-hr-is-here-access-peoplehr-roadmap/ KL Kate L. Administration Team Co-ordinator Non-Profit Organization Management Used the software for: 2+ years ### "A good move!" February 25, 2026 3.0 Overall our experience has been very good. It's been wonderful for logging hours and keeping track of remote employees, and also keeping records safe in one place, eliminating our paper files. We also really like being able to express thanks to each other - this works for those it works for, and those who don't like that kind of thing just don't have to think about it. It's also very helpful when arranging leave, as the company planner is really helpful too. Pros The timesheet function is really helpful for us as none of our employees work regular hours and all have their own part-time hours. It helps us ensure that people are doing the number of hours they are contracted to do without us needing to micromanage every day. Cons That some of the options for hours are in decimal (0.5h) and some are in minutes (0:30) which gets confusing. Alternatives considered [Breathe](https://www.capterra.com/p/126547/BreatheHr/) Reason for choosing Access PeopleHR Because Access could work in hours, and other products could only work in days. Review Source Response from The Access Group February 26, 2026 Thanks for your feedback, Kate. It’s great to hear the timesheet function is supporting your flexible, part-time workforce and helping you monitor contracted hours without micromanaging. We’re also pleased the planner, document storage and recognition features are adding value across your team. We appreciate your comments regarding time formats. Consistency between decimal and minute-based entries is important, and your feedback helps highlight where clarity can be improved. It’s fantastic to hear the move to PeopleHR has been a positive one overall. You can follow upcoming updates via our PeopleHR roadmap hub: https://www.peoplehr.com/en-gb/product-roadmap/the-future-of-hr-is-here-access-peoplehr-roadmap/ IM Izabela M. HR Manager Furniture Used the software for: 2+ years ### "A solid HR system" March 4, 2026 4.0 I do feel quicker customer service response would be of great value, it does take some time to hear back. Pros Employee management and absence management works quite well. It is somewhat easy to use for staff. I do like the dashboard and the reporting features too although their lay out could be improved. Cons The fact that scheduled leave is visible to all team members, which some employees mind. The signable documents do not work as well as on other platforms like Sage HR. Adding employee manually is a tedious task especially after all that information have already been entered into our payroll software. It would be good to be able to simply import things across platforms. Alternatives considered [Factorial](https://www.capterra.com/p/168685/Factorial-HR-Software/) Reason for choosing Access PeopleHR some features and reporting appeared to be better and it was recommended to me by a friend. Switched from [Sage HR](https://www.capterra.com/p/128705/SageHR/) I wanted something that incorporate Bradford factor, leave requesting etc. Review Source Response from The Access Group March 6, 2026 Thanks for your feedback, Izabela. It’s great to hear that PeopleHR is supporting your employee and absence management processes, and that the dashboard and reporting features are useful for day-to-day HR tasks. We appreciate your comments around reporting layout, document signing functionality and integrations with payroll systems. Feedback like this helps inform future improvements as we continue refining workflows and connectivity across platforms. We’re also sorry to hear you’ve experienced delays with support responses. Providing timely and effective support is something we are continually working on to ensure the best possible service for our customers. You can follow upcoming updates via our PeopleHR roadmap hub: https://www.peoplehr.com/en-gb/product-roadmap/the-future-of-hr-is-here-access-peoplehr-roadmap/ . JM Jinnie M. HR Officer Non-Profit Organization Management Used the software for: 2+ years ### "HR People Review " March 6, 2026 4.0 So far, after sorting out some issues with Access directly we have had a good experience mostly other than the points mentioned in the previous question.. Pros I like how easy it is to use. It has all the features I would expect from a HRIS system in once place which make my role much easier and I can support staff more efficiently. Cons Customer support - including invoices we receive. Often these are incorrect. We challenge these and it is weeks before we often get a response from someone at Access. Alternatives considered [HiBob](https://www.capterra.com/p/156106/Hibob/)[Moorepay](https://www.capterra.com/p/128703/Natural-HR/)[Employment Hero](https://www.capterra.com/p/144645/Employment-Hero/) Reason for choosing Access PeopleHR It was easy to use and already set up. For our small org it would have been too time consuming / complicated to transfer data at that time. Review Source Response from The Access Group March 9, 2026 Thanks for your feedback, Emma. It’s great to hear that the flexibility around holiday management and features such as different leave year start dates and bulk bookings are working well for your organisation. We appreciate your comments regarding reporting filters, the expenses workflow and mobile app performance. Feedback like this is valuable as we continue improving usability and mobile experience across the platform. We’re also sorry to hear you’ve experienced issues with the app crashing, and this is something we are continually working to improve. It’s encouraging to hear that overall the system has supported your HR team and staff well over the years, particularly with onboarding new employees and maintaining accurate records. You can follow upcoming updates via our PeopleHR roadmap hub: https://www.peoplehr.com/en-gb/product-roadmap/the-future-of-hr-is-here-access-peoplehr-roadmap/ . RS Rosie S. HR assistant Airlines/Aviation Used the software for: 2+ years ### "User friendly with AI features to make life a bit easier" February 25, 2026 4.0 Love the software and app. I am always trying to find out its capabilities. Reports are easy to run and are useful Pros Easy to use and maneuver around the software. Love the new Co pilot feature to assist with tasks and the app on my phone makes booking holiday and other tasks easier to access Cons A lot of bugs and issues sometimes that aren't the easiest to fix. The technicians need to sometimes just give you a call to get it fixed Alternatives considered [Breathe](https://www.capterra.com/p/126547/BreatheHr/) Reason for choosing Access PeopleHR Seemed like the best price-wise and user friendly Switched from [Sage HR](https://www.capterra.com/p/128705/SageHR/) outdated software didn't have a lot of capabilities Review Source Response from The Access Group February 26, 2026 Thanks for your feedback, Rosie. It’s great to hear you’re enjoying the AI Co-pilot feature and mobile app, and that reporting is helping you make the most of the system’s capabilities. We’re sorry to hear you’ve experienced bugs and that resolution hasn’t always felt straightforward. Your comments around quicker technician contact are really valuable as we continue improving support responsiveness and issue resolution. You can follow upcoming updates via our PeopleHR roadmap hub: https://www.peoplehr.com/en-gb/product-roadmap/the-future-of-hr-is-here-access-peoplehr-roadmap/ LB Lizzie B. Head of Corporate Services Hospital & Health Care Used the software for: 2+ years ### "Easy to use, process efficiency " February 25, 2026 5.0 Really positive experience and it has streamlined our processes internally and made people management much easier. Pros The ease of having everything managed in one system, it is easy for employees to use and it is also a great time and money saving for the business. Cons The system could do with an update to make it a bit more modern and appealing to look at, I think this would make more users use it more. Alternatives considered [HiBob](https://www.capterra.com/p/156106/Hibob/)[BambooHR](https://www.capterra.com/p/110968/BambooHR/)[BrightHR](https://www.capterra.com/p/151525/BrightHR/) Reason for choosing Access PeopleHR The most versatile system and had everything under one roof Review Source Response from The Access Group February 27, 2026 Thanks for your feedback, Lizzie. It’s great to hear PeopleHR is delivering real process efficiencies and helping you manage everything in one place. Saving time and money while keeping employee use simple is exactly what the platform aims to support. We appreciate your comments around modernising the interface. User experience and visual appeal are important factors in driving engagement, and feedback like this helps guide ongoing improvements. It’s fantastic to hear the system has streamlined your internal processes and made people management easier. You can follow upcoming updates via our PeopleHR roadmap hub: https://www.peoplehr.com/en-gb/product-roadmap/the-future-of-hr-is-here-access-peoplehr-roadmap/ sC shelley C. office manager Human Resources Used the software for: 2+ years ### "Great and easy to use for small team " February 25, 2026 4.0 Was good while we had a small team but now we have expanded it needs more automation but it was user friendly while we had this. Pros What I liked most about Access PeopleHR was how intuitive and user-friendly the system is — it made everyday HR tasks much quicker and easier. I really appreciated how centralised everything is — from onboarding to performance reviews, I had all key HR data in one place. Cons What I liked least was that some features felt a bit limited or basic compared with more advanced HR systems. The automation could be smarter — it sometimes required manual checks where more automation would help. Review Source Response from The Access Group February 26, 2026 Thanks for your feedback, Shelley. It’s great to hear PeopleHR has supported your team with an intuitive, centralised system that made day-to-day HR tasks easier, especially during your earlier growth stages. We appreciate your comments around automation and scalability as your team expands. Feedback like this is invaluable as we continue enhancing smarter workflows and automation capabilities. You can follow upcoming updates via our PeopleHR roadmap hub: https://www.peoplehr.com/en-gb/product-roadmap/the-future-of-hr-is-here-access-peoplehr-roadmap/ MK Melita K. HR Manager Financial Services Used the software for: 2+ years ### "Good product, highly recommended" February 25, 2026 5.0 I've been using PeopleHR for the last four years, and the system works very well for the company. Ripples could be made easier to use. We had some issues with the LMS part of Access, which we are still working on, but overall, the experience has been very good. Pros Reports are completed quickly and adequately. Automated Ripple emails work well. Setting up a new employee easy to do. Cons Setting up Ripples is confusing, especially when using it for the first time. It is not as user-friendly as it could be. Filters can be confusing as well. Review Source Response from The Access Group February 26, 2026 Thanks for your feedback, Melita. It’s fantastic to hear PeopleHR continues to support your business well, particularly with efficient reporting, automated Ripples and straightforward employee setup. We appreciate your honest comments around Ripple setup and filters feeling less intuitive, as well as the ongoing LMS work. Feedback like this helps us continue improving usability across automation and learning features. You can follow upcoming updates via our PeopleHR roadmap hub: https://www.peoplehr.com/en-gb/product-roadmap/the-future-of-hr-is-here-access-peoplehr-roadmap TJ Trevor J. CFO Computer Software Used the software for: 2+ years ### "School report." February 25, 2026 4.0 Support is responsive, and the system works relatively well. centralised documents and some levels of granulated admin access. Not the cheapest product when compared to other products on the market that offers similar and in some areas better end user experience. Pros Able to manage aspects of staff HR needs in terms of holiday, and reviews. good for document centralisation and record keeping. Scheduling holidays and staff absences works well. The Mobile app is very useful and a great feature for the areas that it supports Cons The system is not always intuitive, reporting is fiddly and not easy to set up for bespoke dates + output formats are not always user friendly. Equipment management could be more dynamic and not all features such as setting up LOS rules are not easy to work. Review Source Response from The Access Group February 26, 2026 Thanks for your feedback, Trevor. It’s great to hear that PeopleHR is supporting holiday scheduling, document centralisation and record keeping effectively, and that the mobile app is proving useful for your team. We appreciate your honest comments around reporting, intuitiveness and equipment management. Feedback about bespoke date reporting, output formats and LOS rule configuration is particularly helpful, as it highlights where usability improvements can make a real difference. It’s also good to hear that support has been responsive when needed. We understand that value for money and user experience are key considerations when comparing systems, and insights like yours help inform ongoing product development and refinement. You can follow upcoming updates via our PeopleHR roadmap hub: https://www.peoplehr.com/en-gb/product-roadmap/the-future-of-hr-is-here-access-peoplehr-roadmap/ MD Michelle D. office manager Security and Investigations Used the software for: 1-2 years ### "Great Tool to use for HR" February 25, 2026 5.0 i have always felt confident that once an employee has been added all the correct information for them is available and that using a platform removes the pressure for holiday requests on the spot -gives you time to check that nobody else is away etc as this info is also given before a discission Pros everything in one place - easy navigation and the added bonus of the let us calculate buttons fantastic Cons i would like to be able to load my own documents if there are any changes to be made to contracts etc Review Source Response from The Access Group February 26, 2026 Thanks for your feedback, Michelle. It’s great to hear you’re finding PeopleHR easy to navigate and that having everything in one place is giving you confidence in managing employee information. The “let us calculate” buttons are definitely a helpful time-saver, so it’s great to see those getting a mention! We also appreciate your comment around uploading and amending your own documents. Flexibility with contracts and document management is important, especially for smaller teams where processes can change quickly, so that’s valuable feedback. It’s fantastic to hear the system has reduced the pressure of on-the-spot holiday decisions and given you better visibility before approving leave, that kind of oversight makes a real difference day to day. You can follow upcoming updates via our PeopleHR roadmap hub: https://www.peoplehr.com/en-gb/product-roadmap/the-future-of-hr-is-here-access-peoplehr-roadmap/ HG Harvey G. IT Director Financial Services Used the software for: 2+ years ### "Efficient and User-Friendly HR Solution" February 25, 2026 4.0 my overall experience with Access PeopleHR has been positive. The platform is generally user-friendly and covers the core HR functions effectively. Pros how intuitive and user-friendly the system is. The interface makes it easy to manage employee records, track absences, and handle performance reviews without needing extensive training. Cons some features felt less intuitive than others, particularly when generating customised reports. The reporting functionality can require additional time to learn, especially for more complex data needs. Review Source Response from The Access Group February 26, 2026 Thanks for your feedback, Harvey. It’s great to hear you’re finding PeopleHR intuitive and user-friendly, particularly for managing records, absences and performance without extensive training. We appreciate your comments around customised reporting. We understand that more complex reporting needs can require additional time to master, and feedback like yours helps inform ongoing improvements in usability and flexibility. It’s good to know the platform is supporting your core HR functions effectively and delivering a positive overall experience. You can follow upcoming updates via our PeopleHR roadmap hub: https://www.peoplehr.com/en-gb/product-roadmap/the-future-of-hr-is-here-access-peoplehr-roadmap/ ER Elly R. Senior HR Advisor Non-Profit Organization Management Used the software for: 2+ years ### "A Reliable and Effective HR Solution!" February 25, 2026 5.0 Overall, PeopleHR is a reliable and easy to use use HR system that covers the essentials really well. It simplifies admin, keeps everything organised, and is approachable for employees and managers. While there are areas that could be a bit more flexible, the team are always open to change and feedback and it’s a strong, practical system for small to mid sized organisations looking for something straightforward and effective. Pros Value for Money - Overall, PeopleHR feels fairly priced for what you get. It covers most of the core HR tasks without forcing you into lots of added extras, which I appreciate. You do sometimes need the higher plans for more advanced bits, but for day to day HR, it does the job well. Customer Support - Support is great and the help centre is useful and the ticketing system works well! If your query is straightforward, it's answered quickly anything slightly technical can take a bit longer. Ease of Use - This is one of the strongest parts. It’s very straightforward, easy to navigate, and people tend to pick it up quickly with little training. Employee Management - Employee records are easy to update and keep tidy, and the performance management tools (logbook, goals, reviews) are actually really helpful. It keeps everything in one place and reduces the number of spreadsheets floating around. Reporting - Reporting is decent and you get a mix of preset templates and the ability to build your own. For most HR reporting needs, it’s perfectly fine. If you’re after something highly bespoke or very data heavy, you may end up exporting to Excel. Some of the key tools I find useful: ATS for recruitment Holiday and absence management Performance reviews Employee self‑service Document storage Cons The only thing is that support can be slower at busier times and while the chatbot is really useful for directing to the right place I sometimes find it hard to get through to a human! Review Source Response from The Access Group February 26, 2026 Thanks for your detailed feedback, Elly. It’s great to hear you’re finding PeopleHR reliable, good value and easy to navigate, particularly across employee management, performance tools, ATS and absence tracking. We’re pleased it’s helping reduce spreadsheets and simplify day-to-day HR. We appreciate your honest comments about support response times and chatbot access to a human agent. We understand how important timely assistance is, especially for more technical queries. It’s encouraging to know the system is supporting your organisation effectively overall. You can follow upcoming updates via our PeopleHR roadmap hub: https://www.peoplehr.com/en-gb/product-roadmap/the-future-of-hr-is-here-access-peoplehr-roadmap/ ET ELDHO T. TEST TECHINITION Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "ITS EXCELLENT" February 26, 2026 5.0 the platform is specifically designed to improve how employees feel about their work by boosting engagement and streamlining admin. i think its value for money.itsprovides an intuitive HR Reporting Software designed to help businesses turn employee data into actionable insights through visual and customisable reports. its provides comprehensive scheduling and time-tracking capabilities within its HR management system. Pros Ease to use -find the interface intuitive and self-explanatory. The mobile app is frequently praised for its self-service functionality, allowing employees to manage leave and view documents on the go. custmer support-Reviews consistently mention helpful and knowledgeable support staff, though some find the AI/chat-only initial interaction frustrating and prefer dealing with a real person. Cons AI Frustrations: The initial AI chat function is often described as unhelpful, forcing users to wait for a human agent to resolve even simple problems Review Source Response from The Access Group February 27, 2026 Thanks for your feedback, Eldho. It’s fantastic to hear you’re finding PeopleHR intuitive and easy to use, and that the mobile app is supporting self-service for leave and document access. We’re also pleased you’ve had positive experiences with customer support. We appreciate your comments regarding the AI chat function. We understand that sometimes speaking directly to a person is preferred, and feedback like this helps us continue refining the support journey. It’s great to know you’re seeing value in the reporting, engagement and time-tracking capabilities. You can follow upcoming updates via our PeopleHR roadmap hub: https://www.peoplehr.com/en-gb/product-roadmap/the-future-of-hr-is-here-access-peoplehr-roadmap/ MH Martin H. Group Payroll Manager Business Supplies and Equipment Used the software for: 2+ years ### "Overall a positive experience" February 6, 2026 5.0 Overall my experience with PHR is positive. It has decreased the issues we had in the past with annual leave and incorrect data from site management to HR/Payroll, leading to a more accurate payroll. Pros PeopleHR is easy to navigate and set up alerts for a variety of tasks. Both employee's and managers can view and update information they need to get quick answers on most questions that an HR team would usually get via email. Cons There are some automations I would expect the system to have that aren't there. Which leads to a bit more admin than it should. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing Access PeopleHR WE already had PHR in our French company. Review Source Response from The Access Group February 18, 2026 Thanks for your feedback, Martin. It’s great to hear PeopleHR supports accurate payroll, better annual leave management and reduces HR queries through self-service. We appreciate your comments on additional automation, which are helping guide ongoing development priorities. You can follow upcoming updates via our PeopleHR roadmap hub: https://www.peoplehr.com/en-gb/product-roadmap/the-future-of-hr-is-here-access-peoplehr-roadmap/ EB Emma B. Financial Controller Non-Profit Organization Management Used the software for: 2+ years ### "Great value software with more functionality then I currently use. " January 19, 2026 4.0 Positive, especially as I become more confident using the software. They have good customer service and support available. It can optimise workflows if time is taken to set these up and use Access PeopleHR to its full potential, if this was done it would save time during recruitment, employee management and payroll, so I hope to implement this soon. Pros Good customer support and communication. I like the report building function which can be amended as per my needs, saved as templates and easily exported. It is useful for employee management tracking an employee's lifetime with the organisation all in one place, including any supporting documentation which can be categorised. I use it to collate payroll information and run month-end reports to ensure nothing is missed. Cons At times it can feel a little clunky to navigate, but recent improvements have helped ease of use to improve. Compared to other software options it does offer value for money, however I do not feel we use all of the functions available to optimise use, I wonder if this is down to time setting them up or training required. Review Source Response from The Access Group January 20, 2026 Thanks for your feedback, Emma. It’s great to hear PeopleHR offers strong value, flexible reporting and supports payroll and employee tracking so effectively. We appreciate your comments on navigation and training, and it’s encouraging to hear recent improvements are helping as you continue to optimise your workflows. You can follow upcoming updates via our PeopleHR roadmap hub: https://www.peoplehr.com/en-gb/product-roadmap/the-future-of-hr-is-here-access-peoplehr-roadmap/ DH Danielle H. HR Advisor Automotive Used the software for: 6-12 months ### "Seamless time efficiencies for all" February 25, 2026 4.0 Seamless database and comms platform for employees, driving time efficiencies across the business. The reports have been especially useful, with incredible flexibility in making the system work best for us. Reports take seconds to run, compared to painful minutes with our last system. Pros It's functionality and ability to have everything in one place. Also, the time efficiencies within the system, moving to electronic signatures, filed in relevant places, saving employees and managers time. It has enabled us to engage our employees with a modern platform that keeps them informed of their details and has improved communication across the business. A great level of flexibility and ease of pulling reports. Cons Time management is not as functional as we would like, with our complex rotas, however I recognise that PeopleHR is not a time management system. We have made it work for us. Review Source Response from The Access Group February 26, 2026 Thanks for your feedback, Danielle. It’s great to hear PeopleHR is delivering real time efficiencies across your business, particularly with electronic signatures, centralised documentation and improved employee engagement. We’re pleased the reporting flexibility and speed are making such a difference compared to your previous system. We appreciate your comments around complex rota management. While PeopleHR isn’t a dedicated time management system, it’s helpful to understand where additional functionality could better support businesses with more intricate scheduling needs. You can follow upcoming updates via our PeopleHR roadmap hub: https://www.peoplehr.com/en-gb/product-roadmap/the-future-of-hr-is-here-access-peoplehr-roadmap/ Similar Products Featured ## Related categories [Workforce Management](https://www.capterra.com/workforce-management-software/)[Human Resources](https://www.capterra.com/human-resource-software/)[Onboarding](https://www.capterra.com/onboarding-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.