# Access PeopleHR Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Access PeopleHR the right Human Resources solution for you? Explore 637 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/211952/Access-People-HR-Software/reviews --- Access PeopleHR 4.3 (637) [View alternatives](https://www.capterra.com/p/211952/Access-People-HR-Software/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 25th, 2026 # Reviews of Access PeopleHR Ease of use 4.3 Customer Service 4.2 ## Pros and Cons in Reviews Centralized HR process automation 94% positive reviews out of 80 Most users report HR management is streamlined, with centralized records, automated tasks, and improved daily efficiency. Sophie M. HR Partner, 11 - 50 employees. "I really appreciate how Access PeopleHR makes managing employees, holidays, performance, and other relevant personnel details more seamless, which truly enhances the user experience by streamlining HR processes." Frequent technical disruptions 58% negative reviews out of 93 Some users report bugs and issues cause workflow interruptions, slowdowns, and occasional frustration with system reliability. Ashley L. HR Manager, 51 - 200 employees. "The system has an error every time I login." Effective team oversight tools 93% positive reviews out of 76 Most reviewers indicate team management benefits from responsive support, easy communication, and clear oversight of staff activities. John W. Head of Technology and People, 51 - 200 employees. "Now that the product has been fully onboarded to the Access group i've found the support has improved along with the ability to be actively involved in creating feature requests for the developers." Continuous user-driven enhancements 90% positive reviews out of 50 Most reviewers describe product improvement as ongoing, with frequent updates and user feedback shaping new features. Anonymous User Head of Procurement, 1,001 - 5,000 employees. "We fed into their development cycles regularly and it was good to see a number of the changes that we proposed adopted by them in new releases." ## Showing most helpful reviews Showing 1-25 of 637 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Harry K. Executive Director Sports Used the software for: Less than 6 months ### "A platform that takes multiple spreadsheets into one system" May 1, 2026 5.0 Really good and allows us to streamline our HR admin, it also saves us so much time. All the employees are really happy with the platform and find it a much better system. Pros Easy to use, various systems in one place rather than what we used to use when we had multiple spreadsheets. Allows us to track employee performance and can get things easily signed by the team. It gives us a way to communicate to all staff. Cons Set up at start was difficult and didn't get as much support as wished, we were lucky that we had an external HR company set up. Lots of emails also can be frustrating from the support team as some seem automated so its quite confusing. Review Source Response from Fonn May 7, 2026 Thanks for your feedback, Harry. It’s great to hear PeopleHR has helped bring everything together from multiple spreadsheets into one system, that kind of consolidation can make a huge difference. We’re also pleased it’s supporting performance tracking, document signing and communication across your team, and that your employees are finding it a better way of working overall. I’m sorry to hear the initial setup felt challenging and that the level of support wasn’t quite what you expected. Your feedback around communication and automated emails is really helpful, as clarity there is important. It’s great to hear the platform is now saving you time and helping streamline your HR admin. You can follow upcoming updates via our PeopleHR roadmap hub: https://www.peoplehr.com/en-gb/product-roadmap/the-future-of-hr-is-here-access-peoplehr-roadmap/ RC Rhiannon C. HR Business Partner Warehousing Used the software for: 1-2 years ### "User Friendly System" May 5, 2026 5.0 Overall satisfied with the system. Can upload documents for digital signing very easily. Would recommend to other businesses. Pros Pricing is competitive. The AI chat box is helpful for quick customer support. The system is user friendly. Cons It is a UK system so some features are UK specific, we have employees in ROI and there is different references i.e. NIN vs PPSN . Alternatives considered [BrightHR](https://www.capterra.com/p/151525/BrightHR/) Reason for choosing Access PeopleHR Pricing was better with PeopleHR. There was no lengthily contract commitments Review Source Response from Fonn May 7, 2026 Thanks for your feedback, Rhiannon. It’s great to hear you’re finding PeopleHR user-friendly and that features like the AI chat and digital signing are helping support your day-to-day processes. It’s also good to know you’re seeing strong value from the platform and competitive pricing. We appreciate your feedback around UK-specific terminology and functionality for ROI employees. That’s really valuable insight, as supporting regional requirements more seamlessly is important for organisations operating across different locations. It’s fantastic to hear you’re overall satisfied with the system and would recommend it to other businesses. You can follow upcoming updates via our PeopleHR roadmap hub: https://www.peoplehr.com/en-gb/product-roadmap/the-future-of-hr-is-here-access-peoplehr-roadmap/ RZ Robyn Z. Head of People and Operations Marketing and Advertising Used the software for: 2+ years ### "Repeated Issues, Poor Customer Service and Account Management - would not recommend " May 1, 2026 1.0 Our overall experience with Access PeopleHR has been frustrating and disappointing. Despite repeated assurances, agreed timelines for an upgrade and training were missed, communication between teams was poor, and escalation to the complaints team led to little meaningful action. Given that similar issues occurred around a year ago, it is concerning to see the same patterns repeated with no evident improvement. Cant comment on Evo Pro upgrade yet as it hasn't happened but old version is limited in functionality. Pros It’s difficult to identify strong positives overall, but the AI chat function for support has been improving and is sometimes helpful. The system does allow us to log holiday and sickness and store documents, which covers some basic HR needs. Cons Our experience with this platform and the company behind it has been consistently disappointing. We have been operating on a historic version of PeopleHR for quite some time. This version is outdated, has poor functionality, and is generally a difficult system to work with, which made us genuinely look forward to the promised upgrade. Unfortunately, I cannot comment on the upgraded platform itself, as it is still not live and we have not yet received the training that was scheduled as part of the upgrade plan. We signed a contract to upgrade our HR system with agreed timelines, including a clear start date for the upgrade and scheduled training. Those commitments were not met. The upgrade was delayed without adequate explanation, which then delayed training and had a direct impact on our internal project timelines. What makes this particularly frustrating is that this is not the first time we have experienced these issues. We faced very similar problems around a year ago, which were escalated to the complaints team at the time. It is therefore extremely disappointing to see the same issues recurring, with little evidence that any meaningful improvements have been made. Communication has been poor throughout. There appears to be a lack of internal coordination between teams, resulting in conflicting information, repeated explanations on our side, and ongoing confusion about what is actually happening. Even escalation to the complaints team did not lead to improved communication or delivery. A recurring theme has been the significant gap between what is promised and what actually happens. Employees are very good at reassuring you that they are taking ownership, that they are looking into the issue, will be your single point of contact, and will not rest until things are resolved. In reality, actions rarely match those assurances. Once the contract is signed, there appears to be little urgency or accountability in delivering on commitments. Given the business‑critical nature of an HR system, the lack of ownership, follow‑through, and reliable customer support is deeply concerning. Based on our experience over an extended period, we would be very cautious about recommending this company or platform to other organisations Review Source Response from Fonn May 7, 2026 Thanks for taking the time to share this, Robyn. I’m really sorry to hear about your experience, especially the delays, missed upgrade timelines and the impact this has had on your team. I completely understand how frustrating it is when expectations aren’t met, particularly after previous issues were raised. Your feedback on communication, ownership and follow-through is really important, and not the experience we want for our customers. I’d genuinely like to look into this for you and help get things moving in the right direction. Please feel free to reach out to me directly at taryn.schutzler@theaccessgroup.com and I’ll make sure this is picked up as a priority. You can also follow updates via our roadmap hub: https://www.peoplehr.com/en-gb/product-roadmap/the-future-of-hr-is-here-access-peoplehr-roadmap/ JM Jinnie M. HR Officer Non-Profit Organization Management Used the software for: 2+ years ### "HR People Review " March 6, 2026 4.0 So far, after sorting out some issues with Access directly we have had a good experience mostly other than the points mentioned in the previous question.. Pros I like how easy it is to use. It has all the features I would expect from a HRIS system in once place which make my role much easier and I can support staff more efficiently. Cons Customer support - including invoices we receive. Often these are incorrect. We challenge these and it is weeks before we often get a response from someone at Access. Alternatives considered [HiBob](https://www.capterra.com/p/156106/Hibob/)[Moorepay](https://www.capterra.com/p/128703/Natural-HR/)[Employment Hero](https://www.capterra.com/p/144645/Employment-Hero/) Reason for choosing Access PeopleHR It was easy to use and already set up. For our small org it would have been too time consuming / complicated to transfer data at that time. Review Source Response from Fonn March 9, 2026 Thanks for your feedback, Emma. It’s great to hear that the flexibility around holiday management and features such as different leave year start dates and bulk bookings are working well for your organisation. We appreciate your comments regarding reporting filters, the expenses workflow and mobile app performance. Feedback like this is valuable as we continue improving usability and mobile experience across the platform. We’re also sorry to hear you’ve experienced issues with the app crashing, and this is something we are continually working to improve. It’s encouraging to hear that overall the system has supported your HR team and staff well over the years, particularly with onboarding new employees and maintaining accurate records. You can follow upcoming updates via our PeopleHR roadmap hub: https://www.peoplehr.com/en-gb/product-roadmap/the-future-of-hr-is-here-access-peoplehr-roadmap/ . SM Sorrel M. Finance Director Accounting Used the software for: 2+ years ### "Brilliant software - solid performer at a reasonable price" May 27, 2026 5.0 Really good - they wanted to handhold on the onboarding, but I've used this system in a previous company for 12 years, so it wasn't necessary. They're very thorough! Pros Really simple way to keep track of documents, policies signed, and employee data. Employees find it easy to use too. The price is also really reasonable! Cons It would be simpler to have a send invite button, rather than deleting and re-inputting email addresses, but it isn't a huge issue! Alternatives considered [HiBob](https://www.capterra.com/p/156106/Hibob/)[Breathe](https://www.capterra.com/p/126547/BreatheHr/) Reason for choosing Access PeopleHR Functionality (we needed to be able to control documents) and price - which is really reasonable Review Source Response from Fonn May 28, 2026 Thanks for your feedback, Sorrel. It’s fantastic to hear you’re finding PeopleHR a reliable and cost-effective solution for managing employee data, policies and document control. It’s also great to know employees are finding the platform easy to use day to day. We appreciate your suggestion around a simpler resend invite process. Feedback like this is really valuable, as even small workflow improvements can make administration quicker and more seamless. It’s also great to hear your previous experience with the system gave you confidence in the onboarding process and that the thoroughness of the team stood out positively. We’re really pleased to hear PeopleHR continues to deliver strong value and functionality for your business. You can also follow upcoming updates via our PeopleHR roadmap hub below: https://www.peoplehr.com/en-gb/product-roadmap/the-future-of-hr-is-here-access-peoplehr-roadmap/ HR Hitesh R. Global P and C Manager Information Technology and Services Used the software for: 2+ years ### "Access People HR Review 26.05.2026" May 26, 2026 3.0 Varied. All is good until something goes wrong or needs a little more from the system. Anything 'outside the box' is just not feasible. Pros Covers core HR functionality and is secure. Provides good basic reporting. However, any personalised reporting is limited as you cannot create query using all the fields and the boolleon algebra is limited. Cons Service response is terrible and only had response once a complaint was raised. There is no clear place to raise a complaint. Took loads of emails and phone calls to get a response. Cannot do some basic reporting Review Source Response from Fonn May 27, 2026 Thanks for your feedback, Hitesh. It’s good to hear PeopleHR is supporting your core HR processes securely and providing value through its core functionality and reporting capabilities. We appreciate your honest feedback around personalised reporting, query limitations and support response times. That’s incredibly valuable insight, particularly around flexibility within reporting and ensuring customers receive timely, effective support when issues arise. We also understand how frustrating it can be when escalation feels unclear or overly difficult. Your comments around functionality outside standard use cases are also really important as we continue evolving the platform to better support more complex requirements. You can also follow upcoming updates via our PeopleHR roadmap hub below: https://www.peoplehr.com/en-gb/product-roadmap/the-future-of-hr-is-here-access-peoplehr-roadmap/ GM Georgia-Beth M. HR Assistant Non-Profit Organization Management Used the software for: 6-12 months ### "User-friendly HR system with excellent document management" May 22, 2026 5.0 My overall experience with Access PeopleHR has been very positive. It has made HR administration much more efficient by bringing essential processes, such as document storage, holiday management, and sickness tracking, into one easy-to-use platform. The system has been particularly valuable for maintaining compliance, as it allows us to securely store key documentation and keep track of expiry dates without relying on manual reminders. It also supports both managers and employees by making routine tasks simple and accessible. Although there are occasional minor technical issues, the overall functionality, ease of use, and time-saving features make it a very effective HR solution. Pros What I like most about Access PeopleHR is its secure and centralised document storage. It’s extremely useful for safely storing important employee records such as right-to-work documents and DBS checks, and it helps ensure nothing is missed by tracking expiry dates. It is also very easy for managers to upload and access training records, which makes maintaining compliance and monitoring staff development straightforward. Another major benefit is the simplicity of HR processes: Employees can easily request holiday through the system Managers can quickly approve leave and log sickness Everything is stored in one place, reducing admin time Overall, it significantly streamlines day-to-day HR tasks. Cons The main issue I’ve experienced is a technical glitch when trying to view stored documents. Occasionally, the system displays an error message such as “oops, something went wrong”, which means you have to log out and log back in before trying again. While this isn’t a constant problem, it can be frustrating when you need quick access to important records. Improving the stability of document viewing would make the system even more efficient. Review Source Response from Fonn May 27, 2026 Thanks for your feedback, Georgia-Beth. It’s fantastic to hear PeopleHR is helping streamline HR administration through secure document storage, holiday management and sickness tracking all in one place. We’re especially pleased to hear the platform is supporting compliance by helping track important records like right-to-work documents and DBS checks. It’s also great to know managers and employees are finding processes like training records and leave requests simple and accessible. We appreciate your feedback around the occasional document viewing error. Insights like this are really valuable, particularly around improving stability and ensuring quick access to important records when needed. It’s great to hear your overall experience has been very positive and that the platform is helping save time across your HR processes. You can also follow upcoming updates via our PeopleHR roadmap hub below: https://www.peoplehr.com/en-gb/product-roadmap/the-future-of-hr-is-here-access-peopleh MH Moynul H. ICT Officer Graphic Design Used the software for: 2+ years ### "Great Mobile app" May 22, 2026 5.0 Pros What I liked most about Access PeopleHR is how it brings everything together into one central system, making HR processes much more efficient and easier to manage. Having a single place to store employee records, documents, leave requests, and performance information reduces the need for manual tracking and eliminates duplication of work. The self-service functionality is particularly useful, as it allows employees to update their own details, request annual leave, and access important documents without needing to go through HR, which saves a lot of time. Cons What I liked least about Access PeopleHR is that some areas of the system can feel clunky and not as intuitive as expected, especially when navigating more advanced features. At times, it can take longer to find specific information due to the number of menus and sections, which can slow down day-to-day tasks. Reporting functionality can also feel limited, particularly when trying to access historical data or customise reports beyond standard options. Review Source Response from Fonn May 27, 2026 Thanks for your feedback, Moynul. It’s fantastic to hear you’re finding PeopleHR effective at bringing HR processes into one centralised system and helping reduce manual administration. We’re especially pleased to hear the self-service functionality is saving time for both employees and HR teams by making everyday tasks more accessible and efficient. We appreciate your honest feedback around navigation and reporting. Insights like this are really valuable, particularly around improving usability for more advanced features and providing greater flexibility when accessing historical or customised data. It’s great to hear the platform is helping streamline HR management overall and delivering value across your organisation. You can also follow upcoming updates via our PeopleHR roadmap hub below: https://www.peoplehr.com/en-gb/product-roadmap/the-future-of-hr-is-here-access-peoplehr-roadmap/ MK Marta K. Human Resources Manageer Medical Devices Used the software for: Less than 6 months ### "Falls short of expectations for an HR system" May 8, 2026 1.0 Overall, our experience has been disappointing. While the system covers basic HR tasks, it falls short in terms of usability, functionality, and support. Processes that should be straightforward are often overly complex, and key features feel underdeveloped. Combined with limited and inconsistent customer support, it has not delivered the efficiency or value we expected from an HR system. Pros The new starter and leaver processes are relatively simple to use, with guided steps that make these tasks straightforward. Aside from these basics, there are few features that stand out as particularly strong or beneficial. Cons Where do I begin? Customer support: Very disappointing. Communication is minimal unless it’s time to discuss renewal, at which point responsiveness increases significantly. Outside of that, support feels disengaged and unhelpful, which makes resolving issues frustrating. Usability and setup: The system is not user-friendly. Setting up something as fundamental as the appraisal cycle was overly complex and time-consuming, to the point that we reverted to paper-based processes this year. Functionality limitations: Key features feel underdeveloped. The organisational chart, for example, is not interactive and only displays the full company view, making it difficult to navigate and impractical for everyday use. Overall, the system feels clunky and inefficient, and it doesn’t support basic HR processes as well as expected. Review Source Response from Fonn May 14, 2026 Thanks for taking the time to share such detailed feedback, Marta. I’m really sorry to hear about your experience and the frustration this has caused, particularly around support, usability and key HR processes like appraisals. I completely understand how disappointing it is when a system doesn’t deliver the efficiency and simplicity you expected. Your comments around communication, the organisational chart and the complexity of setup are incredibly important, and it’s concerning to hear you’ve had to revert to manual processes as a result. I’d genuinely appreciate the opportunity to understand more about your experience and see how we can help improve things for you. Please feel free to reach out to me directly at taryn.schutzler@theaccessgroup.com and I’ll ensure your feedback is shared with the relevant teams. You can also follow upcoming updates via our PeopleHR roadmap hub below: https://www.peoplehr.com/en-gb/product-roadmap/the-future-of-hr-is-here-access-peoplehr-roadmap/ SF Sherolyne F. People and Culture Manager Financial Services Used the software for: 2+ years ### "User friendly and efficient" May 1, 2026 4.0 Very positive, has allowed us to increase productivity without having to increase headcount in the department. Employees find it a good system to use too. Pros For employees it is easy to use on the desktop or app and provides all information in one place which is easy to access. It allows the HR team to focus in the right place due to the amount of automation available. The customer support is good as well as the help guides and videos. Cons Not a dislike, however there has been a number of helpful system changes that take a little while to get used to in a shirt space of time. That being said, customer support is good and they keep in constant communication until issue resolved. Review Source Response from Fonn May 7, 2026 Thanks for your feedback, Sherolyne. It’s great to hear how well PeopleHR is working for both your HR team and employees, having everything accessible in one place across desktop and app really makes a difference. We’re also pleased the automation is helping your team focus on higher-value work and even increase productivity without adding headcount, that’s a fantastic outcome. It’s good to hear customer support, guides and communication have been helpful, especially when adapting to new updates. We understand changes can take a little time to get used to, so it’s great to know the support team has been there to help along the way. Thanks again for sharing such a positive experience. You can follow upcoming updates via our PeopleHR roadmap hub: https://www.peoplehr.com/en-gb/product-roadmap/the-future-of-hr-is-here-access-peoplehr-roadmap/ HB Hannah B. People Partner Food & Beverages Used the software for: 6-12 months ### "D for disappointed " February 25, 2026 2.0 We haven't been listened to and feel our onboarding was rushed and incomplete. We were only able to focus on certain areas Pros We were told it would be able to do payroll and also be available in multiple languages and could be a time and attendance system that we could use to run payroll for 24/7 shifts. We were expecting a one stop shop for appraisals, reporting, stats, employee records. Cons We aren't able to use the app efficiently or reliably. The training was incomplete and it couldn't do what we were sold in the sales pitch. Alternatives considered [BrightHR](https://www.capterra.com/p/151525/BrightHR/) Reason for choosing Access PeopleHR The Board chose from a shortlist of 3 as a result of the presentation and promises we were given. Switched from [Equator](https://www.capterra.com/p/206142/Equator/) This system didn't have any of the analystics and wasn't interactive. Reporting systems were poor. It was a really old fashioned database system. Review Source Response from Fonn February 26, 2026 Thanks for your honest feedback, Hannah. We’re really sorry to hear that your experience hasn’t met expectations, particularly around onboarding, training and the capabilities discussed during the sales process. It’s clear that alignment between what was presented and what you’ve been able to implement is important, and we understand how frustrating it must feel if the system hasn’t delivered as expected, especially for complex needs like payroll, multi-language access and 24/7 time and attendance. Your comments about onboarding, training depth and feeling unheard are taken seriously. Feedback like this is incredibly important in helping improve both the implementation journey and the wider customer experience. You can follow upcoming updates via our PeopleHR roadmap hub: https://www.peoplehr.com/en-gb/product-roadmap/the-future-of-hr-is-here-access-peoplehr-roadmap/ hF helen F. HR Manager Package/Freight Delivery Used the software for: 2+ years ### "Works well!" February 25, 2026 5.0 Overall we have found the platform to be beneficial in so many ways. We have access on desktop and mobile - always able to login and deal with something no matter where you are. Pros Ease of use, reports at your fingertips. Great support in the background, you can always get the answer to an issue. Great value for money Cons No cons for me so far. Just love everything about the platform. Still more learning to be done as the system is capable of so much more Switched from [Croner Simply Personnel](https://www.capterra.com/p/72254/Training-Manager/) Competetive, current system was not user friendly and limited on reporting functions Review Source Response from Fonn February 26, 2026 Thanks for your feedback, Helen. It’s fantastic to hear you’re finding PeopleHR easy to use, with reports at your fingertips and reliable support whenever you need it. We’re especially pleased that the platform is delivering value for money and giving you the flexibility to manage tasks on both desktop and mobile, being able to log in and handle things wherever you are makes a real difference in busy HR roles. It’s great to hear you’re still discovering more of the system’s capabilities too. That ongoing exploration is where many teams unlock even more efficiency. You can follow upcoming updates via our PeopleHR roadmap hub: https://www.peoplehr.com/en-gb/product-roadmap/the-future-of-hr-is-here-access-peoplehr-roadmap/ MH Melissa H. People Partner Renewables & Environment Used the software for: Less than 6 months ### "Effective Energy Review" February 25, 2026 5.0 There have been a few teething issues so far but the team have been trying to work on it to resolve. I think better technical support during the implementation stage could be helpful. We have had many issues with employees not having access to Salary Extras. All team members have been friendly during our journey so far. Pros I like how versatile it is with it's products and the analytics available for products. It's ideal for a one stop shop for our employees. Cons The ATS function could probably work better and have more availability of job boards it can feed in to. I also think Salary Extras could have better discounts available, it feels they are slightly behind with what Reward Gateway and PerkBox offer. Alternatives considered [BrightHR](https://www.capterra.com/p/151525/BrightHR/) Reason for choosing Access PeopleHR BrightHR is very similar to BreatheHR. It is another basic system that doesn't provide the product we were looking for. Switched from [Breathe](https://www.capterra.com/p/126547/BreatheHr/) We had outgrown the HRIS, it didn't serve us on the products required and the analytics. It was a very basic HRIS. Review Source Response from Fonn February 26, 2026 Thanks for your feedback, Melissa. It’s great to hear you’re finding PeopleHR versatile and valuable as a one-stop shop, particularly with analytics supporting your growing organisation. We appreciate your comments around ATS functionality, job board integrations and Salary Extras. Comparative insight is helpful, especially when evaluating reward platforms. Your feedback on implementation support and access to Salary Extras is also important, onboarding should feel smooth and well supported. It’s good to hear the team has been responsive and friendly throughout. You can follow upcoming updates via our PeopleHR roadmap hub: https://www.peoplehr.com/en-gb/product-roadmap/the-future-of-hr-is-here-access-peoplehr-roadmap/ TD Theresa D. Group HR Manager Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Straightforward and user friendly." February 25, 2026 5.0 I've used PeopleHR in a previous organisation, so when looking for a system it felt like the obvious choice. I wanted something I had full understanding of so that I could support our people for what was a big change for them. PeopleHR has enabled me to have a single source of truth for our employee data, and saves me bags of time each month. No more spreadsheets! We've linked PeopleHR into our payroll software too - Paycircle - which has streamlined processes and increased accuracy. I like the different modules and having a system that we can build upon in time. Pros As a smaller employer with no previous system, I have found the implementation of PeopleHR simple and straightforward, and most importantly easy to use for employees with no experience of using a HR system previously. Cons I don't like the bot and would much rather be able to easily access a real person to speak to when I have queries. It feels convoluted and not very helpful at times, and I use other sources to get answers to questions. Alternatives considered [HiBob](https://www.capterra.com/p/156106/Hibob/)[Cezanne HR](https://www.capterra.com/p/12452/Cezanne-HR/)[HR Sense](https://www.capterra.com/p/191538/HR-Sense/)[Moorepay](https://www.capterra.com/p/128703/Natural-HR/) Reason for choosing Access PeopleHR Ease of use and prior experience of the system. Review Source Response from Fonn February 26, 2026 Thanks for your feedback, Theresa. It’s fantastic to hear implementation was straightforward and that PeopleHR has been easy for employees new to HR systems. We’re pleased it’s giving you a single source of truth, saving time and streamlining payroll through Paycircle integration. We appreciate your honest comments about the bot experience. Direct access to support is important, and your feedback helps us continue improving how customers get the help they need. It’s great to know the system is supporting your growth and building on your previous positive experience. You can follow upcoming updates via our PeopleHR roadmap hub: https://www.peoplehr.com/en-gb/product-roadmap/the-future-of-hr-is-here-access-peoplehr-roadmap/ MC Melissa C. Human Resources Manager Government Relations Used the software for: 1-2 years ### "Very Poor Product" February 25, 2026 1.0 Overall very poor, would not recommend. We will not be renewing our contract. Lots of compliance issues, system is clunky and it's not presentable. It doesn't look like a finished product. Pros Ability to create logbooks is helpful for running internal processes however there are lots of limitations e.g. logbooks cannot be printed and the landing page for logbooks looks terrible like a program that is still in testing phase. Cons Software was oversold from the beginning, it's clunky and the consultants don't know the product well. It was supposed to integrate with our payroll system (another Access Group product), but the consultants were unable to provide a correct demonstration of how this would occur. Performance management module is inflexible and out of date with modern concepts of Performance Management. There is a major flaw with the employee documents section where if you give employees access, they can delete their own documents. There are lots of compliance risks and red flags too we have had to engage lawyers due to employee complaints about certain information being made available on the system which is in breach of privacy laws. Despite raising these issues repeatedly, we are not seeing any improvement in the product or the level of support provided. Alternatives considered [Employment Hero](https://www.capterra.com/p/144645/Employment-Hero/) Reason for choosing Access PeopleHR We were promised the system would integrate with our current payroll system but this is not possible. Review Source Response from Fonn February 26, 2026 Thanks for your feedback, Melissa. We’re very sorry to hear about your experience. Concerns around compliance, document permissions and payroll integration are serious, and we understand how frustrating and worrying that must be. Your comments about product demonstrations, performance management flexibility and overall usability are taken seriously. We aim to provide clear guidance and reliable integrations, and it’s disappointing to hear that hasn’t been your experience. We appreciate you sharing this detailed feedback. You can follow upcoming updates via our PeopleHR roadmap hub: https://www.peoplehr.com/en-gb/product-roadmap/the-future-of-hr-is-here-access-peoplehr-roadmap/ MW Mark W. Business Analyst Medical Devices Used the software for: 1-2 years ### "Business Analyst" February 25, 2026 4.0 Generally good. some issues with mobile app displaying secure info to all users but resolved by support Pros Ease of Use : very easy to navigate and add remove permissions Looks good. easy to present information Cons Ripples : set up process is quite elongated to create report create ripple and link would be good if this could be combined Switched from [TensorFlow](https://www.capterra.com/p/170397/TensorFlow/) Tensor HR but not listed Unsupported software needed an alternative Review Source Response from Fonn February 26, 2026 Thanks for your feedback, Mark. It’s great to hear you’re finding PeopleHR easy to navigate, visually clear and straightforward when managing permissions and presenting information. We appreciate your comments around the Ripple setup process. Combining report creation and Ripple configuration into a more streamlined flow is helpful insight, and feedback like this supports ongoing improvements to workflow automation. We’re also pleased to hear the mobile app issue was resolved by support, and we take data visibility and security concerns very seriously. You can follow upcoming updates via our PeopleHR roadmap hub: https://www.peoplehr.com/en-gb/product-roadmap/the-future-of-hr-is-here-access-peoplehr-roadmap/ RF Rebecca F. HR Advisor Logistics and Supply Chain Used the software for: 1-2 years ### "User Friendly System" February 26, 2026 5.0 Overall I believe that the system is user friendly both for us as system admin users and also the end user. It is easy to navigate your way around and if there is something that we need assistance with, help is always on hand in a timely manner. Pros I find People HR easy to use. I only joined the HR team 1 year ago and within days I felt like I could navigate my away around the system basics very easily. I find that the customer support element is particularly good now that the AI feature has been added in, this means that help is readily available and there are only a small amount of times where I have been unable to get what I needed from the AI assistant and is has had to be escalated to a team member. Cons It would be useful if we were able to upload emails as they are rather than having to convert them to PDF as this just delays the process. I also find that creating new reports can be a lengthy process but maybe this is just because I am self taught. Review Source Response from Fonn March 3, 2026 Thanks for your feedback, Rebecca. It’s great to hear you were able to get up to speed quickly and felt confident navigating the system within days of joining the team. That ease of adoption is exactly what we aim to deliver. We’re pleased the AI support feature has been helpful and that escalation to a team member has been smooth when needed. We appreciate your suggestions around uploading emails in their original format and streamlining report creation. Feedback like this helps guide improvements to efficiency and usability. You can follow upcoming updates via our PeopleHR roadmap hub: https://www.peoplehr.com/en-gb/product-roadmap/the-future-of-hr-is-here-access-peoplehr-roadmap/ sC shelley C. office manager Human Resources Used the software for: 2+ years ### "Great and easy to use for small team " February 25, 2026 4.0 Was good while we had a small team but now we have expanded it needs more automation but it was user friendly while we had this. Pros What I liked most about Access PeopleHR was how intuitive and user-friendly the system is — it made everyday HR tasks much quicker and easier. I really appreciated how centralised everything is — from onboarding to performance reviews, I had all key HR data in one place. Cons What I liked least was that some features felt a bit limited or basic compared with more advanced HR systems. The automation could be smarter — it sometimes required manual checks where more automation would help. Review Source Response from Fonn February 26, 2026 Thanks for your feedback, Shelley. It’s great to hear PeopleHR has supported your team with an intuitive, centralised system that made day-to-day HR tasks easier, especially during your earlier growth stages. We appreciate your comments around automation and scalability as your team expands. Feedback like this is invaluable as we continue enhancing smarter workflows and automation capabilities. You can follow upcoming updates via our PeopleHR roadmap hub: https://www.peoplehr.com/en-gb/product-roadmap/the-future-of-hr-is-here-access-peoplehr-roadmap/ MK Melita K. HR Manager Financial Services Used the software for: 2+ years ### "Good product, highly recommended" February 25, 2026 5.0 I've been using PeopleHR for the last four years, and the system works very well for the company. Ripples could be made easier to use. We had some issues with the LMS part of Access, which we are still working on, but overall, the experience has been very good. Pros Reports are completed quickly and adequately. Automated Ripple emails work well. Setting up a new employee easy to do. Cons Setting up Ripples is confusing, especially when using it for the first time. It is not as user-friendly as it could be. Filters can be confusing as well. Review Source Response from Fonn February 26, 2026 Thanks for your feedback, Melita. It’s fantastic to hear PeopleHR continues to support your business well, particularly with efficient reporting, automated Ripples and straightforward employee setup. We appreciate your honest comments around Ripple setup and filters feeling less intuitive, as well as the ongoing LMS work. Feedback like this helps us continue improving usability across automation and learning features. You can follow upcoming updates via our PeopleHR roadmap hub: https://www.peoplehr.com/en-gb/product-roadmap/the-future-of-hr-is-here-access-peoplehr-roadmap EM Ewa M. HR Admin Human Resources Used the software for: 2+ years ### "Smooth App" February 25, 2026 5.0 I really appreciate the new updates and they seem to simplify my work however I do wish that there was a simple chat box to type in a question rather than the automated limited options. Pros I'm a big fan of the new set up on the PC site as well as the mobile app. Setting up a new employee on PHR is much smoother now. Cons Sometimes the system rebels and gives me a challenge to figure out why something isn't working as it should be e.g. holiday calculations from one year to another. Review Source Response from Fonn February 26, 2026 Thanks for your feedback, Ewa. It’s great to hear you’re enjoying the new PC layout and mobile app, and that setting up new employees feels smoother. We’re pleased the recent updates are helping simplify your work. We understand that occasional issues, such as holiday calculations between years, can be frustrating. Your feedback is helpful in highlighting where clarity and consistency matter most. We also appreciate your comments about support access. Making it easier to ask direct questions is valuable insight as we continue improving the experience. You can follow upcoming updates via our PeopleHR roadmap hub: https://www.peoplehr.com/en-gb/product-roadmap/the-future-of-hr-is-here-access-peoplehr-roadmap/ EM Emma M. Director Construction Used the software for: 2+ years ### "PeopleHR Overview" March 5, 2026 4.0 We have used this system for a number of years and it is user friendly for our HR Department and our staff. Easy to set up new members of staff, retains information well for leavers. We do not use all the functions as find some are not that easy to use. Overall we are satisfied. Pros I like that you can be flexible with the way holidays are managed, such as different start months, and able to do bulk bookings, etc. Cons Some of the reports take a little bit of effort to get right - you need to experiment/test to ensure you are getting the filters correct. The expenses process fields are not user friendly so we do not utilise this function at all. We attempted to use the login via locations, but this was so heavy on our mobiles that it used so much battery. The App also often crashes which is a shame. Review Source Response from Fonn March 6, 2026 Thanks for your feedback, Emma. It’s great to hear that the flexibility around holiday management and features such as different leave year start dates and bulk bookings are working well for your organisation. We appreciate your comments regarding reporting filters, the expenses workflow and mobile app performance. Feedback like this is valuable as we continue improving usability and mobile experience across the platform. We’re also sorry to hear you’ve experienced issues with the app crashing, and this is something we are continually working to improve. It’s encouraging to hear that overall the system has supported your HR team and staff well over the years, particularly with onboarding new employees and maintaining accurate records. You can follow upcoming updates via our PeopleHR roadmap hub: https://www.peoplehr.com/en-gb/product-roadmap/the-future-of-hr-is-here-access-peoplehr-roadmap/ AN Ashley N. Contracts Administrator Mechanical or Industrial Engineering Used the software for: 1-2 years ### "Simple and Effective HR Management Platform" March 11, 2026 5.0 My overall experience with Access PeopleHR has been positive. The platform provides a simple and effective way to manage employee records, holiday requests, and basic HR processes in one central system. It is generally easy to use and helps streamline administrative tasks through employee self-service and clear record management. While some areas such as reporting flexibility and system navigation could be improved, the system performs well for core HR functions and supports day-to-day HR administration efficiently. Overall, it is a reliable tool for managing employee information and routine HR activities. Pros ser-friendly interface – The system is straightforward and easy to navigate, making everyday HR tasks quick to complete. Centralised employee records – All employee information and documents are stored in one place, improving accessibility and organisation. Leave management – The holiday request and approval process is simple and efficient for both employees and managers. Self-service functionality – Employees can update their details and submit requests directly, reducing administrative workload. Reporting and visibility – Useful reporting features provide a clear overview of employee data and HR activities. Cons Limited reporting flexibility – Some reports require manual work or exporting data to Excel to achieve the desired output. User interface in certain areas – While generally simple, some sections feel outdated and less intuitive. Search and navigation limitations – Finding specific records or documents can sometimes take longer than expected. System performance – Occasional slow loading when accessing larger records or reports. Limited customisation – Some workflows and fields cannot be easily tailored to specific business processes. Review Source Response from Fonn March 12, 2026 Thanks for your feedback, Ashley. It’s great to hear that PeopleHR is helping you manage employee records and HR processes in one central place. We’re pleased the user-friendly interface, self-service features and straightforward leave management are helping reduce admin and make day-to-day tasks quicker for both HR teams and employees. We appreciate your thoughtful comments around reporting flexibility, navigation and areas of the interface that could feel more modern. Feedback like this is really valuable as we continue improving usability and making it easier to tailor workflows and reports to different business needs. It’s encouraging to hear that overall the system is supporting your HR administration effectively and providing a reliable platform for managing employee information. You can follow upcoming updates via our PeopleHR roadmap hub: https://www.peoplehr.com/en-gb/product-roadmap/the-future-of-hr-is-here-access-peoplehr-roadmap/ MH Martin H. Group Payroll Manager Business Supplies and Equipment Used the software for: 2+ years ### "Overall a positive experience" February 6, 2026 5.0 Overall my experience with PHR is positive. It has decreased the issues we had in the past with annual leave and incorrect data from site management to HR/Payroll, leading to a more accurate payroll. Pros PeopleHR is easy to navigate and set up alerts for a variety of tasks. Both employee's and managers can view and update information they need to get quick answers on most questions that an HR team would usually get via email. Cons There are some automations I would expect the system to have that aren't there. Which leads to a bit more admin than it should. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing Access PeopleHR WE already had PHR in our French company. Review Source Response from Fonn February 18, 2026 Thanks for your feedback, Martin. It’s great to hear PeopleHR supports accurate payroll, better annual leave management and reduces HR queries through self-service. We appreciate your comments on additional automation, which are helping guide ongoing development priorities. You can follow upcoming updates via our PeopleHR roadmap hub: https://www.peoplehr.com/en-gb/product-roadmap/the-future-of-hr-is-here-access-peoplehr-roadmap/ CD Cerys D. HR Advisor Defense & Space Used the software for: 2+ years ### "People HR Review " March 2, 2026 3.0 Overall, it's a product that I feel is value for money, it does have limitations as it's designed for a small-medium business, but it works fine for what we need. Pros The planner section is great so enable managers to schedule their teams workload. I like that the people profiles help managers to manage their employees and gives them an oversight of information. The profiles are also clear and easy to use on the surface. However, the intricacies behind some of the processes can be confusing to managers. Cons The reporting is complex and not easy to set up. I also found that there was a lack of analytics available, however, we have recently upgraded out package, so hopefully we'll see a difference. I was also disappointed with the lack of AI available, but again, with the upgrade we're hoping to see some new AI features. I have found the customer service to be wanting, I don't feel that we have always had the best support. Review Source Response from Fonn March 5, 2026 Thanks for your feedback, Cerys. It’s great to hear the planner and people profiles are helping managers organise workloads and keep a clear overview of employee information. We appreciate your honest comments around reporting complexity, analytics availability and the support experience. These are important areas for us to continually improve, and it’s encouraging to hear you’ve recently upgraded your package to access additional analytics and AI capabilities. Your feedback on usability for managers is also valuable as we continue refining how processes are structured within the platform. You can follow upcoming updates via our PeopleHR roadmap hub: https://www.peoplehr.com/en-gb/product-roadmap/the-future-of-hr-is-here-access-peoplehr-roadmap/ . KS Kyla S. Office Manager Research Used the software for: 2+ years ### "Expected more" February 25, 2026 3.0 Not very good. They are really good at selling but the aftercare is awful. We were sold the platform through our HR provider but they have even pulled away from People HR now and are no longer recommending it Pros People HR was sold to us as this wonderful system which can do everything we needed it to do but it is quite clunky and not the easiest of systems to use. Cons It looks quite dated, it sometimes can't do simple tasks, some functions are quite complicated. You have also taken away the option to raise support tickets which is the easiest way to get a problem sorted. Review Source Response from Fonn February 26, 2026 Thanks for your honest feedback, Kyla. We’re really sorry to hear that your experience hasn’t met expectations, particularly around usability, platform feel and the support process. We understand how frustrating it can be when a system doesn’t feel as seamless as it was presented. Your comments around functionality, system design and the change to support ticketing are genuinely valuable. Feedback like this is taken seriously and helps inform both product improvements and the overall customer experience. We appreciate you taking the time to share such detailed thoughts. You can follow upcoming updates via our PeopleHR roadmap hub: https://www.peoplehr.com/en-gb/product-roadmap/the-future-of-hr-is-here-access-peoplehr-roadmap/ Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.