# Page 2 | Access PeopleHR Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Access PeopleHR the right Human Resources solution for you? Explore 607 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/211952/Access-People-HR-Software/reviews --- Access PeopleHR 4.2 (607) [View alternatives](https://www.capterra.com/p/211952/Access-People-HR-Software/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 6th, 2026 # Page 2 - Reviews of Access PeopleHR ## Showing most helpful reviews Showing 26-50 of 607 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RZ Robyn Z. Head of People and Operations Marketing and Advertising Used the software for: 2+ years ### "Repeated Issues, Poor Customer Service and Account Management - would not recommend " May 1, 2026 1.0 Our overall experience with Access PeopleHR has been frustrating and disappointing. Despite repeated assurances, agreed timelines for an upgrade and training were missed, communication between teams was poor, and escalation to the complaints team led to little meaningful action. Given that similar issues occurred around a year ago, it is concerning to see the same patterns repeated with no evident improvement. Cant comment on Evo Pro upgrade yet as it hasn't happened but old version is limited in functionality. Pros It’s difficult to identify strong positives overall, but the AI chat function for support has been improving and is sometimes helpful. The system does allow us to log holiday and sickness and store documents, which covers some basic HR needs. Cons Our experience with this platform and the company behind it has been consistently disappointing. We have been operating on a historic version of PeopleHR for quite some time. This version is outdated, has poor functionality, and is generally a difficult system to work with, which made us genuinely look forward to the promised upgrade. Unfortunately, I cannot comment on the upgraded platform itself, as it is still not live and we have not yet received the training that was scheduled as part of the upgrade plan. We signed a contract to upgrade our HR system with agreed timelines, including a clear start date for the upgrade and scheduled training. Those commitments were not met. The upgrade was delayed without adequate explanation, which then delayed training and had a direct impact on our internal project timelines. What makes this particularly frustrating is that this is not the first time we have experienced these issues. We faced very similar problems around a year ago, which were escalated to the complaints team at the time. It is therefore extremely disappointing to see the same issues recurring, with little evidence that any meaningful improvements have been made. Communication has been poor throughout. There appears to be a lack of internal coordination between teams, resulting in conflicting information, repeated explanations on our side, and ongoing confusion about what is actually happening. Even escalation to the complaints team did not lead to improved communication or delivery. A recurring theme has been the significant gap between what is promised and what actually happens. Employees are very good at reassuring you that they are taking ownership, that they are looking into the issue, will be your single point of contact, and will not rest until things are resolved. In reality, actions rarely match those assurances. Once the contract is signed, there appears to be little urgency or accountability in delivering on commitments. Given the business‑critical nature of an HR system, the lack of ownership, follow‑through, and reliable customer support is deeply concerning. Based on our experience over an extended period, we would be very cautious about recommending this company or platform to other organisations Review Source Response from The Access Group May 7, 2026 Thanks for taking the time to share this, Robyn. I’m really sorry to hear about your experience, especially the delays, missed upgrade timelines and the impact this has had on your team. I completely understand how frustrating it is when expectations aren’t met, particularly after previous issues were raised. Your feedback on communication, ownership and follow-through is really important, and not the experience we want for our customers. I’d genuinely like to look into this for you and help get things moving in the right direction. Please feel free to reach out to me directly at taryn.schutzler@theaccessgroup.com and I’ll make sure this is picked up as a priority. You can also follow updates via our roadmap hub: https://www.peoplehr.com/en-gb/product-roadmap/the-future-of-hr-is-here-access-peoplehr-roadmap/ RT Rebkah T. Director of People Luxury Goods & Jewelry Used the software for: 2+ years ### "A very good HRIS" March 2, 2026 4.0 It's been really good. I've used lots of HRIS over my career and this is one of the better ones. The continued development has meant that we've been able to stay with them rather than out growing them. Pros It's constantly been developed and improved. There is a portal for feedback and development requests. It's generally simple to use for HR depts, managers and individuals. Cons Some of the newer areas in Evo don't feel as supported, or that there is as much knowledge and guides. Alternatives considered [Sage HR](https://www.capterra.com/p/128705/SageHR/) Reason for choosing Access PeopleHR Most suited to the needs of this business. It's the first HRIS they've had so needed to have simple to use but be able to build it as they became more used to it. I was a one person HR dept so I it needed to streamline my work. Review Source Response from The Access Group March 5, 2026 Thanks for your feedback, Rebkah. It’s great to hear that the continued development of PeopleHR and the ability to submit feedback and feature requests have been valuable to you. We’re pleased the system is working well for HR teams, managers and employees alike. We appreciate your comments regarding some of the newer Evo areas and the availability of supporting guidance and resources. Feedback like this is helpful as we continue expanding documentation and support materials alongside new features. It’s fantastic to hear that PeopleHR has been able to grow with your organisation and support you as a one-person HR team. You can follow upcoming updates via our PeopleHR roadmap hub: https://www.peoplehr.com/en-gb/product-roadmap/the-future-of-hr-is-here-access-peoplehr-roadmap/ . AC Ashleigh C. General Manager Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Good for small businesses" February 25, 2026 4.0 Overall the experience is good, there have been updates and issues with the application but you always let us know and fix issues quickly. I would recommend this for small businesses managing a small team or groups of small teams. Pros The ease of holiday planning, reporting and employee management makes access people HR an ideal solution for our current needs as a small business. Cons There are many features that do not apply and some Americanisms that can not be removed/changed/ restyled to meet our needs unfortunately. There is also a lack of easily downloading time sheets in bulk which is greatly missed. Review Source Response from The Access Group February 26, 2026 Thanks for your feedback, Ashleigh. It’s great to hear that holiday planning, reporting and employee management are supporting your needs as a growing business, and that you’d recommend PeopleHR for small teams. We appreciate your comments around terminology and localisation, as well as bulk timesheet downloads. Feedback like this is really valuable, particularly for UK-based organisations who want greater flexibility in styling and reporting outputs. It’s also encouraging to hear that update communications and issue resolution have been handled promptly when needed. We’re always working to refine the experience while keeping it practical and scalable. You can follow upcoming updates via our PeopleHR roadmap hub: https://www.peoplehr.com/en-gb/product-roadmap/the-future-of-hr-is-here-access-peoplehr-roadmap/ RG Redvers G. Data and Systems Manager Utilities Used the software for: 2+ years ### "More pro's than con's" February 26, 2026 3.0 Generally a good platform, could do with more development on reporting and integration rather than UI Pros Dashboards are nice, the UI is quite slick and the updates to functionality over the past 18 months have been welcome. Cons Reporting is clunky and difficult to adjust, with many of the filters lacking intuition. Sometimes the system kicks you out without warning. Alternatives considered [Breathe](https://www.capterra.com/p/126547/BreatheHr/) Reason for choosing Access PeopleHR Cost per head was attractive, basic functionality was covered Review Source Response from The Access Group February 27, 2026 Thanks for your feedback, Redvers. It’s great to hear you’ve noticed the improvements to functionality over the past 18 months and that the dashboards and overall UI are working well for you. We appreciate your honest comments around reporting and system stability. Intuitive filters and flexible reporting are key for data-focused roles, and feedback like this helps guide where further development can have the greatest impact. It’s encouraging to hear that overall the platform meets your core needs, and we value your perspective on prioritising reporting and integration enhancements. You can follow upcoming updates via our PeopleHR roadmap hub: https://www.peoplehr.com/en-gb/product-roadmap/the-future-of-hr-is-here-access-peoplehr-roadmap/ UP Uma P. HR Manager Financial Services Used the software for: Less than 6 months ### "disappointed " February 25, 2026 1.0 very disappointing. use of use is terrible. Confidentiality is compromised. it is not serving our needs and purpose. Pros the employee details section is good. recording salary details, storing documents are good and useful. only good thing is \[sensitive content hidden\] (training consultant), is been very helpful and patient answering my queries, but other than him others were not up to the mark. Cons Calendar sharing reveals the reasons of absence compromising confidentiality, signature feature is not customisable, creating templates doesn't support copy paste, which loses all formatting, Approval rules are not straight forward. need a lot of time (hours and hours) setting approval rules, and many more that makes it very hard to use. the system is not user friendly at all. recording time off in hours, you can note the hours of absence only as comments. it also took several months for finance to sort the queries with invoices. system keeps triggering emails even after completing the tasks.... so many. reports filters are not easy to figure out. it is completely a missold product. ripple function is not what it was described to be. Switched from [Sage HR](https://www.capterra.com/p/128705/SageHR/) wanted a more reliable software that can help with our business needs Review Source Response from The Access Group February 26, 2026 Thanks for your honest feedback, Uma. We’re really sorry to hear that your experience has been so disappointing, particularly around confidentiality concerns, approval rules, reporting filters and overall usability. We understand how serious issues like absence visibility and invoice delays can feel, especially when the system isn’t meeting your expectations. Your comments about template formatting, email triggers and Ripple functionality are also valuable, as they highlight areas where the experience hasn’t aligned with what was described. It’s good to hear you’ve had a positive experience with your training consultant, and we truly appreciate you taking the time to share such detailed feedback. Insights like this are taken seriously and help inform ongoing product and service improvements. You can follow upcoming updates via our PeopleHR roadmap hub: https://www.peoplehr.com/en-gb/product-roadmap/the-future-of-hr-is-here-access-peoplehr-roadmap/ MK Marta K. Human Resources Manageer Medical Devices Used the software for: Less than 6 months ### "Falls short of expectations for an HR system" May 8, 2026 1.0 Overall, our experience has been disappointing. While the system covers basic HR tasks, it falls short in terms of usability, functionality, and support. Processes that should be straightforward are often overly complex, and key features feel underdeveloped. Combined with limited and inconsistent customer support, it has not delivered the efficiency or value we expected from an HR system. Pros The new starter and leaver processes are relatively simple to use, with guided steps that make these tasks straightforward. Aside from these basics, there are few features that stand out as particularly strong or beneficial. Cons Where do I begin? Customer support: Very disappointing. Communication is minimal unless it’s time to discuss renewal, at which point responsiveness increases significantly. Outside of that, support feels disengaged and unhelpful, which makes resolving issues frustrating. Usability and setup: The system is not user-friendly. Setting up something as fundamental as the appraisal cycle was overly complex and time-consuming, to the point that we reverted to paper-based processes this year. Functionality limitations: Key features feel underdeveloped. The organisational chart, for example, is not interactive and only displays the full company view, making it difficult to navigate and impractical for everyday use. Overall, the system feels clunky and inefficient, and it doesn’t support basic HR processes as well as expected. Review Source Response from The Access Group May 14, 2026 Thanks for taking the time to share such detailed feedback, Marta. I’m really sorry to hear about your experience and the frustration this has caused, particularly around support, usability and key HR processes like appraisals. I completely understand how disappointing it is when a system doesn’t deliver the efficiency and simplicity you expected. Your comments around communication, the organisational chart and the complexity of setup are incredibly important, and it’s concerning to hear you’ve had to revert to manual processes as a result. I’d genuinely appreciate the opportunity to understand more about your experience and see how we can help improve things for you. Please feel free to reach out to me directly at taryn.schutzler@theaccessgroup.com and I’ll ensure your feedback is shared with the relevant teams. You can also follow upcoming updates via our PeopleHR roadmap hub below: https://www.peoplehr.com/en-gb/product-roadmap/the-future-of-hr-is-here-access-peoplehr-roadmap/ AS Archie S. Estimator Construction Used the software for: 1-2 years ### "My people HR Review" May 1, 2026 5.0 Pros People HR is a straightforward and reliable HR system that makes everyday tasks simple. The interface is intuitive, so it is easy to navigate and quick to learn, even for new users. Features like employee records, holiday tracking, and reporting work smoothly and save time. The customer support team stands out as particularly responsive, knowledgeable, and genuinely helpful whenever questions arise. Implementation is painless, and ongoing use feels efficient rather than complicated. It also offers excellent value for money compared to similar platforms. Overall, People HR is a practical, user friendly solution that supports businesses effectively without unnecessary complexity well. Cons People HR is a practical and easy-to-use system that supports everyday HR tasks efficiently. The interface is clear and intuitive, making it simple for teams to manage employee data, holidays, and reports without much training. While the system can occasionally crash, which can be frustrating, these issues are usually resolved quickly. The customer support team is a real strength, as they are responsive, knowledgeable, and always willing to help resolve problems. Despite minor technical hiccups, it still offers good value for money and remains a reliable option for businesses looking for a straightforward HR solution. Review Source Response from The Access Group May 7, 2026 Thanks for your feedback, Archie. It’s great to hear you’re finding PeopleHR straightforward, reliable and easy to pick up, especially for new users. It’s also brilliant to know features like employee records, holiday tracking and reporting are helping save time and keep things running smoothly. We’re really pleased to hear your positive comments about the support team too, that makes a big difference when you need help. We appreciate your note around occasional crashes. We understand how frustrating that can be, even if resolved quickly, so that’s valuable feedback for us. It’s great to hear overall that the system is delivering strong value and supporting your business effectively. You can follow upcoming updates via our PeopleHR roadmap hub: https://www.peoplehr.com/en-gb/product-roadmap/the-future-of-hr-is-here-access-peoplehr-roadmap/ HB Hannah B. People Partner Food & Beverages Used the software for: 6-12 months ### "D for disappointed " February 25, 2026 2.0 We haven't been listened to and feel our onboarding was rushed and incomplete. We were only able to focus on certain areas Pros We were told it would be able to do payroll and also be available in multiple languages and could be a time and attendance system that we could use to run payroll for 24/7 shifts. We were expecting a one stop shop for appraisals, reporting, stats, employee records. Cons We aren't able to use the app efficiently or reliably. The training was incomplete and it couldn't do what we were sold in the sales pitch. Alternatives considered [BrightHR](https://www.capterra.com/p/151525/BrightHR/) Reason for choosing Access PeopleHR The Board chose from a shortlist of 3 as a result of the presentation and promises we were given. Switched from [Equator](https://www.capterra.com/p/206142/Equator/) This system didn't have any of the analystics and wasn't interactive. Reporting systems were poor. It was a really old fashioned database system. Review Source Response from The Access Group February 26, 2026 Thanks for your honest feedback, Hannah. We’re really sorry to hear that your experience hasn’t met expectations, particularly around onboarding, training and the capabilities discussed during the sales process. It’s clear that alignment between what was presented and what you’ve been able to implement is important, and we understand how frustrating it must feel if the system hasn’t delivered as expected, especially for complex needs like payroll, multi-language access and 24/7 time and attendance. Your comments about onboarding, training depth and feeling unheard are taken seriously. Feedback like this is incredibly important in helping improve both the implementation journey and the wider customer experience. You can follow upcoming updates via our PeopleHR roadmap hub: https://www.peoplehr.com/en-gb/product-roadmap/the-future-of-hr-is-here-access-peoplehr-roadmap/ MW Michelle W. Central Services Manager Non-Profit Organization Management Used the software for: 2+ years ### "Something Very Good - Help us get there" February 25, 2026 3.0 It is good and I know there is a lot of shortcomings our side, but that is due to the HR manager, who first introduces PeopleHR left and handover has not been fantastic so we have not kept abreast with really getting to know the system. Seems to be too complicated to "take stock" Pros The possibilities of how the HR function could be managed. We lack the insight to unlock potential. Cons Support at a level that has some insight into our organisational structure and requirements is not available. Alternatives considered [Breathe](https://www.capterra.com/p/126547/BreatheHr/) Reason for choosing Access PeopleHR Functionality at the time with promise of what was to come. Customer experience was more personable at the time. Switched from [Sage 100](https://www.capterra.com/p/227232/Sage-100cloud/) Promised better functionality and seemed way more user friendly. Review Source Response from The Access Group February 26, 2026 Thanks for your feedback, Michelle. It’s encouraging to hear you see the potential in how PeopleHR could support your HR function. Unlocking that value is important, particularly after internal changes and limited handover. We appreciate your comments around support and the need for more insight into your organisational structure. Having the right guidance at the right level can make a real difference when taking stock and building confidence in the system. Your feedback is valuable as we continue improving both product capability and customer experience. You can follow upcoming updates via our PeopleHR roadmap hub: https://www.peoplehr.com/en-gb/product-roadmap/the-future-of-hr-is-here-access-peoplehr-roadmap/ RC Robyn C. HR Manager Construction Used the software for: 1-2 years ### "Interior Products Group" February 25, 2026 2.0 It could be a really good system and we thought it would be but after the system was integrated we were left alone, couldn't make contact with anyone for further questions and realised a lot of what we were sold didn't exist. We are looking at putting in a complaint. Pros Certain aspects are good ie. the ease of adding changes on paycircle, the link between PeopleHR & Paycircle (although not all data links). The news option is good for notifying staff of updates. Cons Unfortunately we are finding that we were sold something different to what we have with the system. The training matrix side is not good and doesn't show the information we want it to, the customer service side is not good, it's impossible to speak to someone and nobody emails back. Lateness is not automatic so those occurrences get missed, overtime is also manual. There's no automatic email notifications to managers for training expiry dates. There is no option to notify staff that a document has been added to their documents unless you click "signature required" but not all documents need a signature. It's just all a lot of work and not user friendly. Our Team Leaders and Managers constantly give poor feedback. Review Source Response from The Access Group February 26, 2026 Thanks for your feedback, Robyn. We’re sorry to hear your experience hasn’t met expectations. We understand how frustrating it must feel if the system doesn’t align with what was presented, particularly around training matrices, notifications and automation. Your comments regarding support responsiveness and post-implementation contact are taken seriously. That’s not the experience we aim to provide. Feedback on lateness tracking, overtime, document alerts and manager notifications is valuable as we continue reviewing automation and usability. We appreciate you sharing this in detail. You can follow upcoming updates via our PeopleHR roadmap hub: https://www.peoplehr.com/en-gb/product-roadmap/the-future-of-hr-is-here-access-peoplehr-roadmap/ CF Christopher F. head of HR Hospital & Health Care Used the software for: 2+ years ### "Good system" May 1, 2026 4.0 It gives us a single source of truth for employee data and absence, which has cut down on manual tracking and back-and-forth emails massively. The self-service element frees the HR team up to focus on the more strategic work rather than admin queries. Pros Absence and holiday management is genuinely one of the strongest parts of the system — it's straightforward for managers to approve, easy for employees to self-serve, and the visibility we get across the workforce is excellent. The employee records and self-service side has also taken a lot of admin pressure off the HR team; people can update their own details, request time off, and access documents without needing us to intervene. Reporting is another area I lean on heavily — once you've built the reports you need, pulling workforce data for leadership is quick and reliable. Cons The interface can be a bit inconsistent. The layout shifts more than I'd expect between updates, and the system displays quite differently depending on whether I'm working from my laptop or my external monitor — menus and buttons don't always sit where I expect them to. It's not a dealbreaker, but it does mean a bit of re-learning every so often. Review Source Response from The Access Group May 7, 2026 Thanks for your feedback, Christopher. It’s great to hear how well the absence and holiday management is working for you, along with the visibility it gives across your workforce. It’s also good to know the self-service features are helping reduce admin and allowing your team to focus on more strategic work. We’re pleased reporting is delivering value too, especially once set up, being able to quickly pull reliable data for leadership is key. We appreciate your comments around interface consistency. That’s really useful feedback, particularly around layout changes and differences across devices, as we know how important a stable and predictable experience is. It’s great to hear the system is acting as a strong single source of truth and supporting your HR processes overall. You can follow upcoming updates via our PeopleHR roadmap hub: https://www.peoplehr.com/en-gb/product-roadmap/the-future-of-hr-is-here-access-peoplehr-roadmap/ KM Keira M. Group Payroll Manager Internet Used the software for: 2+ years ### "PeopleHR has a friendly UI and simplifies everyday tasks" May 1, 2026 5.0 My experience from implementation to every day use is positive, as an administrator i find it easy to change settings. The offering from Access has improved and I look forward to see all of their future changes ahead. Pros Setting up People HR including Paycircle were easy tasks, the support during implementation was good and we didn't really have any issues. We've since added Expenses, Rewards and other components of the Access software, which is easily accessible using one button. All support is done via their AI chat tool, you can type in 'chat to a person' to raise a case if need be. I find the system intuitive and it has simplified some of our processes. I particularly find the reporting function easy to use and like how People HR automatically talks to our Payroll software, Paycircle. The mobile app makes it accessible to employees that are on the road and makes it easy to do simple tasks such as booking annual leave. Whilst Ripples can be complicated, once you have worked out how to use them they provide a quick workflow to enable tasks to be automated. I tend to use logbooks very frequently and they have been a staple in tracking employee requests. Cons I would like to see an upgrade to the assignments, which we currently use to process overtime. The app is great for employees to be able to log their assignments but i would like employees to visually be able to see when assignments have changed status. I would also like to see a change to status when an assignment is entered by a manager, which doesn't require approval, it can make it hard to report on. There is a slight issue when an employee entered an assignment across 2 days, it has been known to duplicate. Alternatives considered [BambooHR](https://www.capterra.com/p/110968/BambooHR/)[Sage HR](https://www.capterra.com/p/128705/SageHR/) Reason for choosing Access PeopleHR I have used Access products before but ultimately it was user friendly and did mostly everything needed at the time of purchasing Switched from [Staffology HR](https://www.capterra.com/p/249670/Staffology-HR/) Staffology didn't offer what we needed for payroll. Review Source Response from The Access Group May 7, 2026 Thanks for your feedback, Keira. It’s great to hear you’ve had such a positive experience from implementation through to day-to-day use, and that the system has helped simplify processes across your team. We’re pleased the integration with Paycircle is working well for you, along with features like reporting, logbooks and the mobile app, especially for employees on the go. It’s also great to hear Ripples are adding value once set up. We appreciate your detailed feedback around assignments, particularly visibility of status changes, reporting challenges and duplication across dates. That’s really valuable insight and highlights where improvements could make a big difference. It’s fantastic to hear you’re finding the platform intuitive and continuing to see value as it evolves. You can follow upcoming updates via our PeopleHR roadmap hub: https://www.peoplehr.com/en-gb/product-roadmap/the-future-of-hr-is-here-access-peoplehr-roadmap/ YM Yusuf M. Software Developer Plastics Used the software for: 2+ years ### "Great piece of Software, but not cheap" February 25, 2026 4.0 Overall it is a powerful software with a lot of great integration with other systems. It also has good customer support. However, the UI is dated and the API's are difficult to use in some instances (for example the work pattern endpoint is complex). Pros It has every feature that we need, and the support is quite good. The integration with other systems is also great. Cons The API access is not the best and has not been updated in a while. The UI is quite old fashioned and dated. It is very expensive for what you get. Review Source Response from The Access Group February 26, 2026 Thanks for your feedback, Yusuf. It’s great to hear PeopleHR is delivering the features you need, with strong integrations and reliable support. We appreciate your candid comments around API usability, endpoint complexity and the UI feeling dated. Feedback from technically-minded users is particularly valuable in helping shape improvements to API accessibility, documentation and overall user experience. You can follow upcoming updates via our PeopleHR roadmap hub: https://www.peoplehr.com/en-gb/product-roadmap/the-future-of-hr-is-here-access-peoplehr-roadmap/ EM Emma M. Director Construction Used the software for: 2+ years ### "PeopleHR Overview" March 5, 2026 4.0 We have used this system for a number of years and it is user friendly for our HR Department and our staff. Easy to set up new members of staff, retains information well for leavers. We do not use all the functions as find some are not that easy to use. Overall we are satisfied. Pros I like that you can be flexible with the way holidays are managed, such as different start months, and able to do bulk bookings, etc. Cons Some of the reports take a little bit of effort to get right - you need to experiment/test to ensure you are getting the filters correct. The expenses process fields are not user friendly so we do not utilise this function at all. We attempted to use the login via locations, but this was so heavy on our mobiles that it used so much battery. The App also often crashes which is a shame. Review Source Response from The Access Group March 6, 2026 Thanks for your feedback, Emma. It’s great to hear that the flexibility around holiday management and features such as different leave year start dates and bulk bookings are working well for your organisation. We appreciate your comments regarding reporting filters, the expenses workflow and mobile app performance. Feedback like this is valuable as we continue improving usability and mobile experience across the platform. We’re also sorry to hear you’ve experienced issues with the app crashing, and this is something we are continually working to improve. It’s encouraging to hear that overall the system has supported your HR team and staff well over the years, particularly with onboarding new employees and maintaining accurate records. You can follow upcoming updates via our PeopleHR roadmap hub: https://www.peoplehr.com/en-gb/product-roadmap/the-future-of-hr-is-here-access-peoplehr-roadmap/ MP Mike P. Finacial Controller Information Technology and Services Used the software for: 2+ years ### "Great system for growing businesses." February 25, 2026 4.0 Overall a positive experience, we didn't have a centralised HR system previously and relied on calendars and spreadsheets, using People HR gives control to authorisations and builds robust process to help keep us on track. Pros Straight forward system with some nice in-built templates and processes, helps a growing company like ours to manage staff without going too far, while also knowing the system is scaleable. The App is great to help staff submit expenses and book leave. Custom reporting is great. Cons Some areas can be hard to customise and end up changing processes to fit system rather than vice versa. Review Source Response from The Access Group February 27, 2026 Thanks for your feedback, Mike. It’s great to hear PeopleHR is supporting your growing business with scalable processes, built-in templates and strong reporting functionality. We’re also pleased the app is helping staff manage expenses and leave more efficiently. We appreciate your comments around customisation and adapting processes to fit the system. Feedback like this is valuable as we continue enhancing flexibility across the platform. It’s fantastic to hear that moving from spreadsheets to a centralised system has improved control and authorisation processes. You can follow upcoming updates via our PeopleHR roadmap hub: https://www.peoplehr.com/en-gb/product-roadmap/the-future-of-hr-is-here-access-peoplehr-roadmap/ LS Lee-Anne S. People and Operations Manager Writing and Editing Used the software for: 2+ years ### "Dissapointing " February 25, 2026 3.0 Disappointing. I have given many suggestions for updates, and some have been taken into consideration, but I feel I need someone to run through it and set it up properly for my team, and to stay in contact about training and using it. I realise this is an option, but it's expensive. Pros I like that all documentation is in one place, I struggle to find anything easy about using it. Customer care is lovely, but they can't change the way it was programmed. The org chart is lovely and good to use, although it can't be printed in the way you see it. Cons It takes a lot of training to be able to set it up and use it. It is very hard to set up Ripple and queries. There are a lot of things you can't bulk upload or bulk change. The organisation chart is great, but then you can't save it the way it looks when viewing it. The help is mainly AI, and although it has helped a lot, it can't answer specific things about your company. The Dashboard is not very flexible. Review Source Response from The Access Group February 26, 2026 Thanks for your honest feedback, Lee-Anne. We’re really sorry to hear that your experience has been disappointing, particularly around setup complexity, Ripple configuration and bulk functionality. We understand how frustrating it can feel when a system requires significant time investment to fully optimise. It’s helpful to hear that document storage and the org chart are positives, even though export flexibility and dashboard customisation haven’t met expectations. Your comments around training support and setup guidance are especially valuable, as we know confidence in configuration makes a huge difference to long-term success. We truly appreciate you sharing detailed suggestions, feedback like this directly informs future improvements. You can follow upcoming updates via our PeopleHR roadmap hub: https://www.peoplehr.com/en-gb/product-roadmap/the-future-of-hr-is-here-access-peoplehr-roadmap/ JP Julia P. H R Manager Mechanical or Industrial Engineering Used the software for: 6-12 months ### "Great HR System" February 25, 2026 5.0 My overall experience with Access PeopleHR has been largely positive and impactful. The platform offers a well-structured and user-friendly interface that makes daily HR tasks significantly easier to manage. From maintaining employee records to tracking absences and performance reviews, the system centralizes information in a way that saves time and reduces administrative errors. I particularly appreciate how accessible employee data is, as it streamlines reporting and improves decision-making. Another strength of Access PeopleHR is its document management feature, which allows secure storage and quick retrieval of important files. The self-service functionality also empowers employees to update their information, submit leave requests, and access documents independently, reducing the workload on HR teams. While there can occasionally be minor navigation challenges or learning curves when using more advanced features, overall the platform provides reliable performance and strong functionality. It has contributed to improving efficiency, organisation, and transparency within HR processes. Pros PeopleHR is easy to navigate as both an admin and an employee. Their customer support is really good and you get to talk to someone quickly if the AI feature can't answer what you need to know. Cons I wish PeopleHR had different admin levels so that different people in the HR team can have the status that they need and not full access. Switched from [Kelio](https://www.capterra.com/p/181942/Kelio/) We made the transition from Kelio to PeopleHR to create a more streamlined, modern, and scalable HR environment. While Kelio supported time and attendance tracking, we needed a system that could deliver a broader range of HR functions within one centralized platform. PeopleHR offered stronger capabilities in employee record management, document storage, performance tracking, and reporting, allowing us to reduce reliance on multiple systems and manual processes. Another key reason for the change was to improve efficiency and visibility across the organization. PeopleHR’s self-service functionality empowers employees to manage their own information, request leave, and access documents without constant HR intervention. This not only reduces administrative workload but also improves accuracy and accountability. Additionally, PeopleHR provides more comprehensive reporting tools, helping leadership access real-time workforce data for better decision-making. Overall, the move allowed us to modernize our HR processes, enhance data accessibility, and support future organizational growth. Review Source MH Melissa H. People Partner Renewables & Environment Used the software for: Less than 6 months ### "Effective Energy Review" February 25, 2026 5.0 There have been a few teething issues so far but the team have been trying to work on it to resolve. I think better technical support during the implementation stage could be helpful. We have had many issues with employees not having access to Salary Extras. All team members have been friendly during our journey so far. Pros I like how versatile it is with it's products and the analytics available for products. It's ideal for a one stop shop for our employees. Cons The ATS function could probably work better and have more availability of job boards it can feed in to. I also think Salary Extras could have better discounts available, it feels they are slightly behind with what Reward Gateway and PerkBox offer. Alternatives considered [BrightHR](https://www.capterra.com/p/151525/BrightHR/) Reason for choosing Access PeopleHR BrightHR is very similar to BreatheHR. It is another basic system that doesn't provide the product we were looking for. Switched from [Breathe](https://www.capterra.com/p/126547/BreatheHr/) We had outgrown the HRIS, it didn't serve us on the products required and the analytics. It was a very basic HRIS. Review Source Response from The Access Group February 26, 2026 Thanks for your feedback, Melissa. It’s great to hear you’re finding PeopleHR versatile and valuable as a one-stop shop, particularly with analytics supporting your growing organisation. We appreciate your comments around ATS functionality, job board integrations and Salary Extras. Comparative insight is helpful, especially when evaluating reward platforms. Your feedback on implementation support and access to Salary Extras is also important, onboarding should feel smooth and well supported. It’s good to hear the team has been responsive and friendly throughout. You can follow upcoming updates via our PeopleHR roadmap hub: https://www.peoplehr.com/en-gb/product-roadmap/the-future-of-hr-is-here-access-peoplehr-roadmap/ SH Sam H. HR Advisor Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Good for basics, limited for growth" February 25, 2026 3.0 It's okay. It does the job and is fairly straightforward to navigate, but it doesn't mould to or grow with the organisation which is problematic when business moves rapidly. Pros It's easy to use and fairly methodical when navigating. There are lots of features and functions available depending on how much or little is needed. Cons The lack of flexibility in applying the functions and features is frustrating. Not being able to design the layout, fields and permissions to best reflect my organisation impacts the agility of the platform. It feels a bit clonky to use sometimes Review Source Response from The Access Group February 26, 2026 Thanks for your feedback, Sam. It’s good to hear PeopleHR supports the fundamentals well and offers a structured, easy-to-navigate experience. We’re sorry to hear the platform hasn’t felt flexible enough to evolve with your organisation. Your comments around layout control, permissions and agility are really valuable as we continue enhancing configurability and scalability for growing businesses. You can follow upcoming updates via our PeopleHR roadmap hub: https://www.peoplehr.com/en-gb/product-roadmap/the-future-of-hr-is-here-access-peoplehr-roadmap/ LL Lindsay L. Business Finance Manager Mechanical or Industrial Engineering Used the software for: 2+ years ### "Good basis for electronic storage & data control." May 1, 2026 3.0 Overall its been OK. It has brought us forward out of the paper based side of things. Employees being able to view their own documents and being able to sign things electronically is much easier for us. We did review several at the time and moved forward with this one as our preferred choice. I still think it was the right decision. Pros It has a user friendly appearance, aesthetically. The basic info is good. Digital signing of documents and editing access rights to view is good. The ATS system is good too. Cons The training module is not very good for our business needs. There is no overall training matrix with sufficient details. Perhaps this could be created in a report function but we have been unable to create reports yet. I believe the performance review section was being reviewed to be upgraded. Review Source Response from The Access Group May 7, 2026 Thanks for your feedback, Lindsay. It’s great to hear PeopleHR has helped move you away from paper processes and that features like document storage, e-signing and access controls are working well for your team. I’m sorry to hear the training module hasn’t met your needs, particularly around visibility and reporting. I understand how important a clear training matrix is, and your feedback here is really valuable. It’s good to hear overall that you still feel it was the right decision and that the system is supporting your business. If you’re open to it, I’d be happy to look into the training/reporting side with you. You can reach me at taryn.schutzler@theaccessgroup.com You can also follow updates via our roadmap hub: https://www.peoplehr.com/en-gb/product-roadmap/the-future-of-hr-is-here-access-peoplehr-roadmap/ hF helen F. HR Manager Package/Freight Delivery Used the software for: 2+ years ### "Works well!" February 25, 2026 5.0 Overall we have found the platform to be beneficial in so many ways. We have access on desktop and mobile - always able to login and deal with something no matter where you are. Pros Ease of use, reports at your fingertips. Great support in the background, you can always get the answer to an issue. Great value for money Cons No cons for me so far. Just love everything about the platform. Still more learning to be done as the system is capable of so much more Switched from [Croner Simply Personnel](https://www.capterra.com/p/72254/Training-Manager/) Competetive, current system was not user friendly and limited on reporting functions Review Source Response from The Access Group February 26, 2026 Thanks for your feedback, Helen. It’s fantastic to hear you’re finding PeopleHR easy to use, with reports at your fingertips and reliable support whenever you need it. We’re especially pleased that the platform is delivering value for money and giving you the flexibility to manage tasks on both desktop and mobile, being able to log in and handle things wherever you are makes a real difference in busy HR roles. It’s great to hear you’re still discovering more of the system’s capabilities too. That ongoing exploration is where many teams unlock even more efficiency. You can follow upcoming updates via our PeopleHR roadmap hub: https://www.peoplehr.com/en-gb/product-roadmap/the-future-of-hr-is-here-access-peoplehr-roadmap/ MS Maelisa S. Head of People Internet Used the software for: 1-2 years ### "Solid HRIS" February 25, 2026 3.0 Overall my experience has been great, the support team are very helpful and responsive and there is a huge amount of information and learning materials available to better understand the platform. Pros The customisation is great, being able to adapt reports and performance reviews as well as having access to all employee data in one place. Cons It’s quite confusing to understand the levels of access that you have. PeopleHR seems to constantly improve but without paying extra you don’t get to avail of a lot of the improvements. Alternatives considered [HiBob](https://www.capterra.com/p/156106/Hibob/) Reason for choosing Access PeopleHR PeopleHR was less expensive which was important at the time Switched from [CharlieHR](https://www.capterra.com/p/158631/Charlie-HR/) Charlie was quite basic and we required a more robust system with customisation Review Source Response from The Access Group February 27, 2026 Thanks for your feedback, Maelisa. It’s great to hear you’re benefiting from the customisation options, particularly around reports and performance reviews, and that having all employee data in one place is supporting your HR function. We appreciate your comments around access levels and feature availability across plans. Clear visibility and transparency are important, and feedback like this helps inform ongoing improvements. It’s also encouraging to hear your overall experience has been positive and that the support team and learning materials have been helpful in navigating the platform. You can follow upcoming updates via our PeopleHR roadmap hub: https://www.peoplehr.com/en-gb/product-roadmap/the-future-of-hr-is-here-access-peoplehr-roadmap/ RF Rebecca F. HR Advisor Logistics and Supply Chain Used the software for: 1-2 years ### "User Friendly System" February 26, 2026 5.0 Overall I believe that the system is user friendly both for us as system admin users and also the end user. It is easy to navigate your way around and if there is something that we need assistance with, help is always on hand in a timely manner. Pros I find People HR easy to use. I only joined the HR team 1 year ago and within days I felt like I could navigate my away around the system basics very easily. I find that the customer support element is particularly good now that the AI feature has been added in, this means that help is readily available and there are only a small amount of times where I have been unable to get what I needed from the AI assistant and is has had to be escalated to a team member. Cons It would be useful if we were able to upload emails as they are rather than having to convert them to PDF as this just delays the process. I also find that creating new reports can be a lengthy process but maybe this is just because I am self taught. Review Source Response from The Access Group March 3, 2026 Thanks for your feedback, Rebecca. It’s great to hear you were able to get up to speed quickly and felt confident navigating the system within days of joining the team. That ease of adoption is exactly what we aim to deliver. We’re pleased the AI support feature has been helpful and that escalation to a team member has been smooth when needed. We appreciate your suggestions around uploading emails in their original format and streamlining report creation. Feedback like this helps guide improvements to efficiency and usability. You can follow upcoming updates via our PeopleHR roadmap hub: https://www.peoplehr.com/en-gb/product-roadmap/the-future-of-hr-is-here-access-peoplehr-roadmap/ SF Sherolyne F. People and Culture Manager Financial Services Used the software for: 2+ years ### "User friendly and efficient" May 1, 2026 4.0 Very positive, has allowed us to increase productivity without having to increase headcount in the department. Employees find it a good system to use too. Pros For employees it is easy to use on the desktop or app and provides all information in one place which is easy to access. It allows the HR team to focus in the right place due to the amount of automation available. The customer support is good as well as the help guides and videos. Cons Not a dislike, however there has been a number of helpful system changes that take a little while to get used to in a shirt space of time. That being said, customer support is good and they keep in constant communication until issue resolved. Review Source Response from The Access Group May 7, 2026 Thanks for your feedback, Sherolyne. It’s great to hear how well PeopleHR is working for both your HR team and employees, having everything accessible in one place across desktop and app really makes a difference. We’re also pleased the automation is helping your team focus on higher-value work and even increase productivity without adding headcount, that’s a fantastic outcome. It’s good to hear customer support, guides and communication have been helpful, especially when adapting to new updates. We understand changes can take a little time to get used to, so it’s great to know the support team has been there to help along the way. Thanks again for sharing such a positive experience. You can follow upcoming updates via our PeopleHR roadmap hub: https://www.peoplehr.com/en-gb/product-roadmap/the-future-of-hr-is-here-access-peoplehr-roadmap/ EM Ewa M. HR Admin Human Resources Used the software for: 2+ years ### "Smooth App" February 25, 2026 5.0 I really appreciate the new updates and they seem to simplify my work however I do wish that there was a simple chat box to type in a question rather than the automated limited options. Pros I'm a big fan of the new set up on the PC site as well as the mobile app. Setting up a new employee on PHR is much smoother now. Cons Sometimes the system rebels and gives me a challenge to figure out why something isn't working as it should be e.g. holiday calculations from one year to another. Review Source Response from The Access Group February 26, 2026 Thanks for your feedback, Ewa. It’s great to hear you’re enjoying the new PC layout and mobile app, and that setting up new employees feels smoother. We’re pleased the recent updates are helping simplify your work. We understand that occasional issues, such as holiday calculations between years, can be frustrating. Your feedback is helpful in highlighting where clarity and consistency matter most. We also appreciate your comments about support access. Making it easier to ask direct questions is valuable insight as we continue improving the experience. You can follow upcoming updates via our PeopleHR roadmap hub: https://www.peoplehr.com/en-gb/product-roadmap/the-future-of-hr-is-here-access-peoplehr-roadmap/ Similar Products Featured ## Related categories [Workforce Management](https://www.capterra.com/workforce-management-software/)[Human Resources](https://www.capterra.com/human-resource-software/)[Onboarding](https://www.capterra.com/onboarding-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.