# HiFives Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is HiFives the right Employee Recognition solution for you? Explore 32 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/211994/HiFives/reviews

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HiFives

4.7 (32)

[View alternatives](https://www.capterra.com/p/211994/HiFives/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of HiFives

Ease of use

4.7

Customer Service

4.9

## Pros and Cons in Reviews

AR

Asim R

Administrative AssistantAirlines/Aviation, 2 - 10 employeesUsed the software for: 6-12 months.

“Well i can say it was an awesome experience and it was so easy to use interface which helped alot because I was a newbie.“

January 4, 2025

AH

Avanti H

Sr. HRStaffing and Recruiting, 11 - 50 employeesUsed the software for: 1-2 years.

“The options of brands availableSimple to understand and useHas an efficient support team as well.“

February 24, 2023

AB

Aadhitya B

Senior Business Development ExecutiveSecurity and Investigations, 11 - 50 employeesUsed the software for: Less than 6 months.

“Easy to use and makes it comfortable for the employee to redeem/ claim rewards.“

January 12, 2023

MV

Mary V

Senior manager- Talent Management & ODInformation Technology and Services, 1,001 - 5,000 employeesUsed the software for: More than 2 years.

“Its customization, the ease of using the software, the overall workflow, the value additions.“

November 3, 2021

## Showing most helpful reviews

Showing 1-25 of 32 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Shubhangi D.  
People success Manager  
Information Technology and Services  
Used the software for: 6-12 months

### "Great Platform for Employee rewards and recognition "

November 22, 2021

4.0

We are happy with overall experience from the tool and especially with the support team. Always up for the suggestions and open for feedbacks and also share brilliant ideas with us, to make any new reward initiatives more productive.

Pros

The platform can be tailor made as per your requirement. Use for user to understand and implement. It helps to customize as per your branding.

Cons

Employee data upload can be made more easy and admin friendly. Currently, need to update twice.

Review Source

Response from HiFives

November 23, 2021

Thanks for your reviews and feedback. We are always looking to improve user experience - the new version is focused at improving the end user experience. The subsequent releases would be focusing on improving the admin experience.

AR

Asim R.  
Administrative Assistant  
Airlines/Aviation  
Used the software for: 6-12 months

### "Wonderful Experience"

January 4, 2025

5.0

Well i can say it was an awesome experience and it was so easy to use interface which helped alot because I was a newbie.

Pros

Overall working experience was good than most

Cons

Customer service could be a little bit better

Review Source

SN

Sanjana N.  
Talent Management and Organisation Development - Associate  
Information Technology and Services  
Used the software for: 6-12 months

### "High Fives Feedback"

March 16, 2023

4.0

It has been great.

Pros

Great Customer support and good team energy

Cons

System glitches from time to time. Packages can be more competitive.

Review Source

Response from HiFives

March 17, 2023

We value your feedback and inputs and are working towards improving the user experience.

MV

Mary V.  
Senior manager- Talent Management & OD  
Information Technology and Services  
Used the software for: 2+ years

### "HiFives empowers Recognition & helps in retention- Anyone, Anytime, Anywhere, "

November 3, 2021

5.0

The rewarding platform has been fast, cost effective, timely & there is transparency in the overall Rewards process. Timely rewarding improves efficiency, and delivers a more personalized customer experience. Transparency in the process helps create a Just & fair culture within - since everyone is being assesses using the same lens Reduces the risk of manual errors, since everything is automated & seamless Employees are given various choices or redemption

Pros

Its customization, the ease of using the software, the overall workflow, the value additions. Its a recognition platform that provides solutioning towards business outcomes. An Easy recognition platform to get started & easier to be maintained. HiFives platform helps employees to make appreciation meaningful and visible Enables people to amplify recognition with likes and comments Integration process has been seamless The after-sales service has been the best Overall, we have had a delightful experience

Cons

None, thus far Overall process has been seamless and all inputs are taken seriously by the hifives team and we get immediate solutions as well

Reason for choosing HiFives

The customer-centricity orientation of the team that presented the product- no drama and everything was straight forward. The customization part- they accommodated all kinds of customization The user interface and the user experience we had during the demo and the sample testing Overall, a delight to be associated with Hifives. rock on team!

Review Source

Response from HiFives

November 8, 2021

Thanks for the review and all the support!

RS

Ruby S.  
HR Generalist  
Staffing and Recruiting  
Used the software for: 2+ years

### "Excellent Application! "

March 16, 2023

5.0

Hifives is one stop destination in rewarding, recognizing and keeping our employees always motivated and satisfied at work. I already had my experience with Hifives in my previous organisation and it was much appreciated so i thought of bringing the same to be implemented here at Certified konsult.. Our special thanks to \[sensitive content hidden\] and team for the implementation and being very helpful whenever wherever needed..

Pros

Very easy to access, has different rewarding options, companies having remote, Hybrid work space this is Highy recommended..

Cons

1\. Transferring gems betwen peers to peers can be developed2. If there is anything that can be like conducting online events, Lucky draws, contests can be appreciated

Review Source

Response from HiFives

March 21, 2023

Thank you for your feedback and inputs. We have the Stories and Challenges modules in the platform that can be used for contests and other employee engagement events. We will share more details with you shortly.

SG

Sachin G.  
Assistant Manager - Administration  
Consumer Goods  
Used the software for: 2+ years

### "Review of our ROTS portal"

February 5, 2023

5.0

We are having fantastic experience with HiFives. Employee and their Manager are getting details what they want that to in most simple yet efficient way.

Pros

Different types of reports available in software helps all i.e. employee, managers and administrator as well. User Interface is also very simple.

Cons

Nothing specific. So far required services are received.

Reason for choosing HiFives

Feedback from other clients and looking at the UI of HiFives.

Review Source

Response from HiFives

February 9, 2023

@Sachin, thank you so much for your feedback. We really appreciate our partnership with your organization and look forward to working together.

PG

Prashanth G.  
Sr. HR Business Partner  
Information Technology and Services  
Used the software for: 1-2 years

### "Best platform for virtual recognition & Best in class customer service "

December 22, 2021

5.0

HiFives is a very user friendly platform and is definitely a stand-out product in the market. The service provided by \[SENSITIVE CONTENT\] & team has been incredible. They have covered most of the recognition types that are trending in the industry over the last decade and have been upgrading to the latest policies too. They keep sharing new insights & best practices to their clients regularly, helps much in fine tuning our internal processes as well.

Pros

Easy to navigate and manage on own. Easy to adapt to the organizations recognition policy.

Cons

More redemption options can be provided.

Review Source

Response from HiFives

December 23, 2021

Thanks, Prashanth for the support! The new version that will be launching in the coming weeks will hopefully enhance the employee experience further.

ES

Eisha S.  
Manager HR  
Computer & Network Security  
Used the software for: 6-12 months

### "One-Stop Solution!"

September 9, 2022

4.0

HiFives is our one-stop solution to build the culture of recognition! The interface is user friendly, very simple to administer and easy to redeem coins rewarded. Apart from that the integration was smooth, the team is very supportive and generally respond to queries within few minutes.

Pros

The interface is user friendly, very simple to administer and easy to redeem coins rewarded.

Cons

Solution is perfect. In near future we would expect a modern UI Design

Review Source

Response from HiFives

January 18, 2023

Thanks, Eisha for your review and feedback. We are making constant changes to the UI as we are adding more functionality. We will keep your feedback in mind.

AK

Anil K.  
Senior HR Manager  
Information Technology and Services  
Used the software for: 1-2 years

### "User Friendly Rewards Platform"

August 11, 2022

4.0

Great tool. I would recommend to my network.

Pros

HiFive does regular visit to the process and tool. Its very user friendly.

Cons

Employee communication to market new features within HiFive

Reason for choosing HiFives

Flexibility to add new features and customer support response time.

Review Source

Response from HiFives

January 18, 2023

Thanks, Anil for your review and feedback. We appreciate your suggestions and have started incorporating a new features section in our regular reviews with the customers.

VR

Verified Reviewer  
AVP - HR  
Information Technology and Services  
Used the software for: 2+ years

### "Hifives review"

October 26, 2021

5.0

Pros

ease of use, easily configurable software

Cons

gamification can be enhanced, look and feel can be enhanced

Review Source

Response from HiFives

October 29, 2021

Thanks for the review. We will be launching a new version in November 2021 with an enhanced UX.

AK

Aditi K.  
HR Manager  
Information Technology and Services  
Used the software for: Less than 6 months

### "HiFive Review"

December 3, 2021

5.0

Pros

Easy implementation and user friendly software

Cons

Overall experience was very good with Hifive. No negative point for now.

Review Source

Response from HiFives

December 6, 2021

Thanks a lot for the support!. We are launching the new version in the next few days which should take the user experience to the next level

MA

Mansi A.  
HR Manager  
Medical Devices  
Used the software for: 2+ years

### "Perfect Space for every solution related to R&R "

September 23, 2025

5.0

The HiFive platform has truly elevated our recognition experience — it’s smooth, intuitive, and incredibly user-friendly. The team behind it deserves a big shoutout for their consistent excellence and responsiveness. A special mention to the TATA support team — they’ve been absolutely amazing! Always ready to explore new possibilities, quick to respond, and proactive in resolving queries. Their partnership makes the entire experience seamless and impactful. Kudos to everyone involved!

Pros

One of the standout features of the HiFive platform is its diverse and thoughtfully curated rewards program. With over 300+ redemption options, it offers something for everyone — from gift cards and experiences to merchandise and wellness perks. The best part? The rewards offer excellent value for money, making recognition not just meaningful but also rewarding in the truest sense. It’s a great way to celebrate contributions while giving associates the freedom to choose what matters most to them. Truly impressive!

Cons

Reporting Depth: Advanced analytics and reporting features could be enhanced to provide deeper insights for HR and leadership teams.

Review Source

SK

Shivangi K.  
Associate Manager  
Insurance  
Used the software for: 6-12 months

### "Amazing platform for enhancing Recognition at your workplace!"

June 25, 2025

5.0

It has been great! All thanks to \[sensitive content hidden\] for having such a streamlined process. All requests are catered to well in time and the users are also very happy with the shift to Hi-Fives.

Pros

1\. The ease of using the platform from both, an admin and an employee perspective. 2. The support and quick response by the team. 3. The number of brands present to be redeemed as vouchers

Cons

1\. Nominator has to go back to "Nominate" again after submitting one nomination. There should be multiple entries allowed. 2. Awards are currently not automated to be sent to the nominators every month.

Reason for choosing HiFives

The features and ease of using the platform

Switched from

[Xoxoday](https://www.capterra.com/p/153149/Rewards-Platform/)

We needed a platform that also enabled our employees to recognise their peers and gave them the liberty to choose their own gift cards.

Review Source

Response from HiFives

June 27, 2025

Thank you so much for your feedback. We rely on input from valued clients like you to continually upgrade our product and enhance the user experience. We are already working on the features mentioned by you and would be rolling them out shortly.

SE

Shiny E.  
Manager - HR  
Financial Services  
Used the software for: 2+ years

### "Feedback about Hifives"

July 21, 2025

5.0

Highly recommended for any organization looking to build a consistent, scalable, and transparent recognition framework.

Pros

HiFives has been instrumental in streamlining and energizing our employee recognition efforts across the organization. I appreciate how the platform blends simplicity with functionality — it’s easy for employees and managers to nominate, recognize, and redeem without any learning curve. What sets HiFives apart is the responsive and proactive support team — always ready to understand our evolving needs and roll out enhancements accordingly.

Cons

NA

Review Source

Response from HiFives

July 23, 2025

Thank you so much for the review. We look forward to continuing to partner with you and your organization to generate impact and business value.

SM

Suman M.  
Deputy manager HR  
Medical Devices  
Used the software for: 1-2 years

### "One of the Best R&R platform"

September 23, 2025

5.0

Overall Hi-five have improved the R&R process for our organization. Team is quite supportive in over all R&R platform.

Pros

What I liked most about Hi Fives is the strong support and technical agility demonstrated by the team. They have been consistently focused on improving processes and delivering better outcomes through regular enhancements and proactive collaboration.

Cons

While there’s nothing specific to highlight at the moment, I would like to acknowledge that the team has been working tirelessly to enhance both the system and the support experience. Their consistent efforts toward improvement are truly commendable.

Review Source

TL

Tatsiana L.  
HR  
Information Technology and Services  
Used the software for: Less than 6 months

### "HR manager "

January 28, 2025

5.0

"Our experience with the Hifives team during the design and implementation of our R&R program was outstanding. They provided exceptional support, offering extensive resources at every step of the process and continuing even after implementation. The team was highly professional, responsive, friendly, and incredibly efficient. We couldn’t recommend them more! If you’re selecting an R&R platform, Hifives is the way to go!"

Pros

A highly user-friendly app that makes it simple to nominate employees and provides seamless recognition for their contributions as well as points redemption. Easy to use and efficient!

Cons

There is nothing not to like, it just perfect it every way.

Alternatives considered

[Awardco](https://www.capterra.com/p/140428/Awardco-Employee-Performance/)

Reason for choosing HiFives

The price point was way better that other

Review Source

PJ

Priyanka J.  
Sr. Lead HR  
Information Technology and Services  
Used the software for: Less than 6 months

### "Kudos to Hifives teams"

December 9, 2024

5.0

mentioned above.

Pros

they are very hands on team. you will not be dissappointed. Well versed with their product and also excellent support to the customer. extremely flexible tool. i will definitely try to bring in HiFives where I go next.

Cons

nothing

Alternatives considered

[Vantage Circle](https://www.capterra.com/p/167264/Vantage-Circle/)

Reason for choosing HiFives

great product and competitive price. great product and competitive price.

Switched from

[Darwinbox](https://www.capterra.com/p/150606/Darwinbox-HR/)

Global harmonization after company merger.

Review Source

Response from HiFives

December 12, 2024

Thank you so much for the kind words. We look forward to a long-standing partnership with your organization and hope to add value to your program.

SA

Shilpi A.  
Sr. Manager - People Success  
Information Technology and Services  
Used the software for: 1-2 years

### "Great tool for R&R"

September 20, 2024

5.0

It's been great. Smooth to set up & use.

Pros

Their team is always available & ready to customise the features as per our requirements.

Cons

Nothing as such. Whatever product feedback we share, it's acted on very soon.

Alternatives considered

[Xoxoday](https://www.capterra.com/p/153149/Rewards-Platform/)[Vantage Circle](https://www.capterra.com/p/167264/Vantage-Circle/)

Reason for choosing HiFives

Customisation, Pricing, Support were great as compared to others

Review Source

Response from HiFives

September 27, 2024

Thank you so much. We appreciate your feedback and input; it helps us enhance the product and deliver a higher customer experience.

PD

Poornima D.  
Deputy Manager- HR  
Information Technology and Services  
Used the software for: Less than 6 months

### "Great experience using Hifives"

October 16, 2024

5.0

Always had a very good experience with Hifives as the leadership team is great. They partner with us to identify the root cause of any problem and come up with solutions which can solve it immediately and also work towards long term resolution so that the same patter never repeats. They are very responsive and quick.

Pros

Ease of use and customer service. Very approachable to listen to understand the issue to solve it.

Cons

Nothing as such. May be the look of e-certificates could be improved.

Alternatives considered

[Edenred Pay](https://www.capterra.com/p/234962/Edenred-Pay/)

Reason for choosing HiFives

Cost and features, approach to customer by leadership team

Review Source

Response from HiFives

October 22, 2024

Thank you so much for your review. Greatly appreciated.

KD

Kuntal D.  
Manager HR  
Mining & Metals  
Used the software for: 6-12 months

### "Worth it , One of the best in his segment in today’s market"

October 26, 2021

3.0

Pros

1\. Good End User experience 2. Customisation feature as per the need 3. Simple & Clear Design layout 4. Customer Support 5. User friendliness

Cons

1\. Look & Feel may improve 2. Multiple Dashboard of Reports

Review Source

Response from HiFives

October 29, 2021

Thanks for the review. We will be launching a new version in November 2021 with an enhanced UX.

Ishwarya R.  
Executive - Human Resources  
Information Technology and Services  
Used the software for: 2+ years

### "It is a hassle free software and the best part is the friendly team for customer support!!!"

December 7, 2021

5.0

As a human resource associate, I have handled and administered various HR products. And I can say with conviction that this is the best team which provides a great customer support. The team responds to our queries and resolves it immediately. The team also patiently listens to us, understands our minute challenges and addresses them effectively till we understand it thoroughly.

Pros

• Simple and easy to use interface • User friendly access • Friendly crew • Immediate help for troubleshooting • Hassle free user logins • Good customization features • Smooth and quick implementation • Easier navigations within the portal • Provides transparency in the reward process to associates • Always up for enhancements • Listens and implements customer/user feedbacks

Cons

• No facility to redeem less than 50 points, will be great if the desired amount can be redeemed • 20 days duration to get the final redeemed points after redeeming it, will be great if the user gets the points in a week or so • Less options for redeeming points as cash, will be great if few more options can be added for that • Customizable analysis and report making features can be enabled

Review Source

Response from HiFives

December 8, 2021

Thanks for the review. We welcome your feedback and inputs to keep enhancing the product.

AH

Avanti H.  
Sr. HR  
Staffing and Recruiting  
Used the software for: 1-2 years

### "Easy to use and very helpful platform "

February 24, 2023

5.0

Pros

The options of brands availableSimple to understand and useHas an efficient support team as well.

Cons

None found yet.The experience has been good so far.

Review Source

Response from HiFives

March 7, 2023

Thanks for your review and support. We look forward to your feedback and inputs to make the product better and the user experience richer.

DJ

Deepti J.  
HRBP  
Information Technology and Services  
Used the software for: 2+ years

### "User friendly & exceptional customer support"

January 4, 2022

5.0

Pros

1) Turn around time on our queries is exceptional, their team is available whenever we need them. 2) Hifives team is flexible in terms of doing customization 3) The platform is really interactive & user friendly

Cons

There are not any Cons, I am using this tool since last 5 years as administrator from HR team

Review Source

Response from HiFives

January 6, 2022

Thanks, Deepti for the tremendous support and collaboration over the years. This inspires to keep enhancing the product and taking it to newer heights.

SB

Sweta B.  
HR Manager  
Retail  
Used the software for: 6-12 months

### "Easy to Use platform to drive a culture of recognition"

March 16, 2023

4.0

Overall experience with the HiFives platform has been good. It helps us in driving a culture of appreciation and recognition in the organization.

Pros

1\. System Navigation is easy to follow2. A wide bouquet of E-gift card 3. Redemption process is smooth4. Most importantly, team is very responsive and helpful

Cons

1\. The look and feel of the UI can be better.2. The detailed dashboard with different cuts on the platform itself on real time basis can be helpful.

Review Source

Response from HiFives

March 21, 2023

Thank you for your feedback and inputs. We are working on a few UI changes. Also, an enhanced analytics module will be rolled out in the coming quarter.

RK

Roocha K.  
Senior HR executive  
Retail  
Used the software for: Less than 6 months

### "User friendly software "

November 24, 2021

5.0

The customer service is great and the platform is easy to use

Pros

This platform is user friendly and easy to use

Cons

The look and feel of the software can be improved further

Review Source

Response from HiFives

November 25, 2021

Thanks for the review. The new version of the platform launching in the next few weeks has a completely enhanced UI/ UX.

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