# Desk360 Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Desk360 Software - reviews, pricing plans, popular comparisons to other Customer Communications Management products and more. Source: https://www.capterra.com/p/212006/Desk360 --- # Desk360 Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Desk360 ## What is Desk360? Desk360 is a cloud-based help desk software with a complete support with 360-degree customer view. You can manage all of your customer messages coming from 12 different channels on a single page. With the additional features like platform integrations, quick answers, auto-reply responses, SLA, full support history and so on, you can resolve all customer issues faster than ever. High efficiency, detailed reporting and always at the best prices! Discover Desk360 by starting a free trial today. ## What is Desk360 used for? [Help Desk](https://www.capterra.com/help-desk-software/)[Customer Communications Management](https://www.capterra.com/customer-communications-management-software/)[Customer Service](https://www.capterra.com/customer-service-software/) Top alternative Featured Overall rating Based on 14 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $14 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Desk360?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://desk360.com&name=Desk360) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Desk360 4.7 (14) VS. [4.4 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting Price $14 Flat Rate, Per Month Starting Price $39 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (14) Ease Of Use 4.3 (3,603) Value For Money 4.7 (13) Value For Money 4.2 (2,658) Customer Service 4.9 (13) Customer Service 4.3 (2,766) ## Desk360 alternatives [4.2 (990)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.5 (3,425)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (1,133)](https://www.capterra.com/p/134347/Intercom/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars Highest Rated [4.6 (180)](https://www.capterra.com/p/185973/HelpDesk/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Dashboard 3.7 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Assembly of graphs and charts for visualizing and tracking statistics/metrics Knowledge Base Management 4.7 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Multi-Channel Communication 5.0 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Reporting/Analytics 3.7 (3) 66.67% of 3 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Multi-Channel Data Collection 2.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Collect information from multiple sources Support Ticket Management 3.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Allow customers/users to submit support queries and service requests Desk360 52 features System alerts about the need to escalate an issue or request Application programming interface that allows for integration with other systems/databases Create and automatically send premade copy in response to customer messages Send messages, notifications, or documents to an entire customer base at the same time Shortcuts for inputting frequently used messages Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process Communicate using direct chat or messages within the system Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Track customer complaints from initiation through resolution A collection of customer information such as contact details, demographics, previous interactions, etc. Process of dividing customers into groups based on common characteristics Add customized logos and colors to align with company branding Assembly of graphs and charts for visualizing and tracking statistics/metrics Manage, store and organize emails within the system or via third-party apps Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Public or private sharing of digital files such as documents, audio/video, images, and more Store, manage and track all forms in a centralized location Track interaction history by documenting conversations for contacts Record and follow the progress of every issue Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills Ability to chat online in real time Templated responses for responding quickly to recurring support requests Access software remotely via mobile devices Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Collect information from multiple sources Identify, track, and respond to negative feedback Form to collect visitor contact information when live chat isn't available Generate personalized communications upon request to meet customer needs A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Adjust communications based on previous interactions or personal preferences Copy on the page or chat window encouraging the user to engage with the chat option Systematic evaluation of various aspects of a project or service to prevent defects or issues Monitor wait time and abandonment for incoming requests that have not been routed Engage in direct, instant messaging with customers, users, etc. View and track pertinent metrics to find patterns and gain insights from data Plan daily routes to optimize employee scheduling and provide directions Online portal through which end users can access the system, manage tasks, or obtain information Set and monitor service level agreements to ensure timely response and resolution Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Track activity on sites such as Facebook, Twitter, Instagram, etc. Allow customers/users to submit support queries and service requests Create and administer polls and surveys Gauge satisfaction and receive information for improvement and success Create, save, and re-purpose templates for emails, forms, etc. Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc Track, manage, or resolve user requests and IT incidents/issues View messages sent by both parties during the chat conversation Transfer queries and organize messages between agents Supports various video file formats Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.6 (14) 4.6 Based on 14 reviews ## Pricing Value for money 4.7 (13) Free Trial Free Version Basic $14.00 Flat Rate,Per Month Value for money 4.7 (13) 4.7 Based on 13 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (13) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (13) 4.9 Based on 13 reviews ## User reviews Overall rating 4.7 Based on 14 reviews Filter by rating 5(10) 4(4) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent Bahar U. Product Manager Computer Software ### "It really helps me to check and follow all the report tickets in an efficient way." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 January 3, 2022 I can optimize the time that I spend on solving problems that users face, and also, thanks to Desk360, we as the Customer Support team can provide some critical data to our Product team about our users' pain points. Pros I love that you can create quick answers for the most common and frequently asked questions so that you don't have to write same answers to the same questions all the time. That way, you save time, and Desk360 allows you to keep those quick answers in different languages for a specific question. Therefore, if you are operating in different countries and languages simultaneously, it is perfect for you. Cons I wish once a user that has already created a report ticket creates a new report ticket again, those two tickets were looking related to each other in the system. Therefore, I would just know if it's user's first time asking something or not, etc. Alternatives considered [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reasons for choosing Desk360 We decided that Desk360 can help us more when we reach our growth goals in terms of the user base, country openings, etc., thanks to its ease of use. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BB Bayca B. Business Development Manager Information Technology and Services ### "Desk360 Review " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 6, 2021 Pros Customer support is amazing! Great job :) Cons Would be great If we can add LinkedIn as a new channel. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Selim D. Head of Sales Hospital & Health Care ### "Good Value for Money" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 2, 2021 The customer support & service is great! Haven't used it much yet but hoping to expand the usage in the future Pros I have been trying this product to unify my chatboxes for customer support and it is very easy to use Cons It's a bit pricy but they offerred me almost 3 months of free usage just because I wanted to try before I bought so that was great Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Founder Internet ### "Desk360 can make things easier" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 July 1, 2021 I liked desk360. SaaS is useful and functional. All digital channels together with desk360. The dashboard is very important for social media management tools. Desk360 is simple. Reporting is good. I think it might be a good choice. Pros useful, functional, simple, and plain It has many features. Cons price, extra features for free, should be developed in the future. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Growth Marketer Sports ### "Great experience so far" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 June 30, 2021 Pros Easy to use for an extensive overview of your business Cons UI could be improved in order to show more insights at a single look Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. EE Emre E. Business Analyst Information Technology and Services ### "Desk360 is a go-to helpdesk for all businesses!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 30, 2021 Pros Multiple channel support. Easy to integrate. Cons There could be more breakdowns in reports. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Gokhan U. CoFounder Mental Health Care ### "100% Deserves A Good Rating" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 11, 2021 After we start using Desk360, we have become more responsive to the client requests, we are now able to respond rapidly to the requests and questions coming from the clients. Pros Desk360 combines all platforms which we have a client touch, in one simple yet effective dashboard. It is more than easy to implement ( it took just 20mins for me to finalize all the implementation process for more than 6 channels) You can easily manage all the client touchpoints, quickly answer the requests of clients which develops the brand value and customer satisfaction. Cons I really like this product. The only think I might point out as a kind of a cons is limited platform support of the sdk when you want to implement the in-app client management module. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 17, 2021 Thank you so much! :) HC Harun C. Co-Founder Information Technology and Services ### "Desk360 Membership" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 6, 2021 Desk360 helped us to manage user reviews and needs in a simple and faster way. In summary, Desk360 enabled us to see the big picture in user relations and to save time. Pros Desk360 is a practical and useful service. As Viyatek team, we experienced to satisfy our user requests easier and faster with Desk360. It's user-friendly interface provided us to see the bigger picture in a simple way so that we easily detected our user needs and problems. Cons We have not detected any issue that needs to be improved so far. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Procurement Manager Chemicals ### "Great platform for providing customer support" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 17, 2021 Overall experience is quite good. Pros It's really easy to set-up and they don't send you documentation links for pages when you need help. The team is very helpful and they make sure that the process goes very smooth. Cons The lack of SLA management really bums me out, but they told me the feature will be coming soon on april 2021, so I decided to wait for it instead of switching to any other solution. Alternatives considered [Help Scout](https://www.capterra.com/p/136909/Help-Scout/) [HelpDesk](https://www.capterra.com/p/185973/HelpDesk/) Reasons for choosing Desk360 Lower costs and very eager team Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Oguz B. Marketing Utilities ### "Great Customer Support Solution" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 8, 2021 Desk360 is really efficient to give support to customers. I believe it's relatively new on the market, especially when we compare it to the other alternatives, but I'm sure they will be one of the top leaders in no time because the team is very eager to do so. nil Pros Desk360 can be integrated into many communication channels such as Instagram, Facebook, Twitter, WhatsApp, Live Chat, Email, App Store, Web Form, and so on. In fact, if you have a mobile app Desk360 is really a gem. Cons Social media integrations are few, for instance, I would like to integrate my Linkedin account into Desk360. I'm sure other people want to have those too Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/212006/Desk360/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)