--- title: "HITRUST Assessment XChange Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about HITRUST Assessment XChange Software - reviews, pricing plans, popular comparisons to other HIPAA Compliance products and more." source_url: "https://www.capterra.com/p/212015/HITRUST-Assessment-XChange/" page_type: "product" language: "en" --- # HITRUST Assessment XChange Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) HITRUST Assessment XChange ## What is HITRUST Assessment XChange? The HITRUST XChange Manager is a purposefully-built online portal which enables real-time collaboration between organizations and their entire supply chain to efficiently manage the exchange of risk assurance information and facilitate continuous monitoring of third-party risk. This innovative portal is the only TPRM solution that is both comprehensive and modular, including the three vital components of people, process, and technology. ## What is HITRUST Assessment XChange used for? [Risk Management](https://www.capterra.com/risk-management-software/)[Compliance](https://www.capterra.com/compliance-software/)[HIPAA Compliance](https://www.capterra.com/hipaa-compliance-software/) Top alternative Featured Overall rating Based on 7 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $10000 Per User, Per Year Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for HITRUST Assessment XChange?[Manage this product listing](https://www.g2.com/products/hitrust-mycsf/claim_requests/new?auto=true) ## HITRUST Assessment XChange Overview Updated September 2026 AI summary HITRUST Assessment XChange supports organizations of all sizes in managing compliance and risk by offering tools for audit management, compliance tracking, incident management, and workflow oversight. With cloud-based deployment, it provides features such as assessment management, third-party integrations, and support for standards including HIPAA and ISO, catering to teams focused on vendor and regulatory requirements. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### HITRUST Assessment XChange 4.9 (7) VS. [4.7 (414)](https://www.capterra.com/p/148230/SOXHUB/reviews/) Starting Price $10000 Per User, Per Year Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (7) Ease Of Use 4.6 (414) Value For Money 5.0 (6) Value For Money 4.5 (343) Customer Service 4.9 (7) Customer Service 4.6 (382) ## HITRUST Assessment XChange alternatives [4.8 (105)](https://www.capterra.com/p/138931/Audit-Software/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [OneTrust](https://www.capterra.com/p/174564/OneTrust/) [4.3 (57)](https://www.capterra.com/p/174564/OneTrust/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/174564/OneTrust/) Highest Rated [Hyperproof](https://www.capterra.com/p/202536/Hyperproof/) [4.8 (116)](https://www.capterra.com/p/202536/Hyperproof/reviews/) Starting price $12000.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/202536/Hyperproof/) [LogicGate](https://www.capterra.com/p/148648/LogicGate/) [4.7 (83)](https://www.capterra.com/p/148648/LogicGate/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/148648/LogicGate/) ## FAQs about HITRUST Assessment XChange Overview ### What company size and specific industries is HITRUST Assessment XChange built for? HITRUST Assessment XChange is designed for organizations of any size across all industries worldwide, especially those that work with third-party vendors. It fits companies that want to either support their own third-party management efforts or fully outsource those responsibilities. Features and Usability ### What are the key features of HITRUST Assessment XChange? HITRUST Assessment XChange offers governance and monitoring tools, plus assessment management, audit management, and compliance tracking. It also includes risk assessment, risk scoring, and risk reporting, along with workflow automation, configurable workflow, alerts and notifications, and dashboard reporting. Additional features include API access, data import/export, and third-party integrations. Getting Started and Support ### What customer support options does HITRUST Assessment XChange offer? HITRUST Assessment XChange provides Email/Help Desk, FAQ/Forum, Knowledge Base, and Phone Support. Because no reviewer feedback on support is available, user experience with these channels cannot be assessed here. The listed resources indicate multiple ways to seek assistance and find answers. ## Features AI summary Based on 4,313 HIPAA Compliance reviews Capterra data shows that buyers of compliance software rank the following features as their top priorities: - **Compliance Tracking** (**54%** of reviewers rated this feature as critical) - **Document Management** (**48%**) - **Audit Management** (**42%**) HITRUST Assessment XChange supports **Compliance Tracking** and **Audit Management**, giving teams a way to monitor regulatory requirements and manage audit-related work in one system. However, it does not include **Document Management**. Instead, it offers other important capabilities that reviewers also value, such as **Mobile Access** (**52%**) and **Incident Management** (**44%**), helping businesses respond to issues faster and keep compliance activities accessible across locations. Alerts/Escalation System alerts about the need to escalate an issue or request Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases Archiving & Retention Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Assessment Management Creation, administration, and evaluation of assessments or tests Audit Management Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws HITRUST Assessment XChange 42 features ### All Features - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Assessment Management: Creation, administration, and evaluation of assessments or tests - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Configurable Workflow: Configure existing workflows to meet your organization's needs - Corrective and Preventive Actions (CAPA): Investigate and take action at root cause or error in processes to prevent recurring issues - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Data Visualization: Graphical representation of data - FDA Compliance: Track and ensure quality of products in accordance with food and drug administration (FDA) act - Governance: Management of rules, practices, and processes of a company - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Incident Management: Manage and track all disruptions and incidents - Internal Controls Management: Ensure internal objectives and compliance with policies are met - ISO Compliance: Guidelines set by the International Organization for Standardization - IT Risk Management: Manage risks related to IT systems - Mobile Access: Access software remotely via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Onboarding: Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service - Predictive Analytics: Predict future data based on historical data sets - Reputational Risk Management: Identify, monitor, and assess risks to brands - Response Management: Planning and managing of resources and procedures to mitigate the impact of events and incidents - Risk Alerts: Notifying as a warning or reminder of a potential or imminent hazard - Risk Analysis: Analyze potential risks across the organization - Risk Assessment: Initiate collection and analysis of known risks - Risk Management: Process of identifying, evaluating, mitigating, addressing and reporting on potential risks or uncertainties - Risk Reporting: Reporting of risks associated with specific actions, events, or entities - Risk Scoring: Assess and score risks using risk matrices - Sarbanes-Oxley Compliance: Regulations on a company's internal process when dealing with financial reporting - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Vendor Master Data Management: Create and maintain quality vendor data through data validation, maintenance, and audit trails to ensure proper compliance and sourcing - Version Control: Track revisions and updates made to files and navigate between different versions - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.4 (7) 4.4 Based on 7 reviews ## Pricing Value for money 5.0 (6) Free Trial Free Version Basic $10,000 Per User,Per Year Value for money 5.0 (6) 5.0 Based on 6 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (7) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (7) 4.9 Based on 7 reviews ## User reviews Overall rating 4.9 Based on 7 reviews Filter by rating 5(6) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent YH YR H. Lead Cyber Info Security Risk Analyst Insurance ### "The Total Package" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 19, 2021 The work that we put into attaining HiTrust certification was a lot of work; but the ability to use a platform and service that would allow us to continue to align our risk management program with those same strategies is the best. Also- the team at the XChange listens to input from customers & users and has had some ability to add functionality based on our input. Pros The built in security controls for third party risk assessments- as well as the controls being based on HiTrust requirements. The functionality is easy to use. And the overall support and assistance of our Onboarding Specialist and Implementation/Account Representative has been nothing short of amazing. With our team being small- the extra knowledge and hands is great. Cons I wish we had the ability to search companies for HiTrust certification; however our Onboarding Specialist has been able to answer those questions. Alternatives considered [Diligent One Platform](https://www.capterra.com/p/268087/Diligent-One/) Reasons for choosing HITRUST Assessment XChange The ability to use a platform and service that would allow us to continue to align our risk management program with those same strategies is the best. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor April 20, 2021 Thank you for your review! We are happy to hear that you and your team are pleased with the HITRUST Assessment XChange! MB Michael B. Manager of Security and Access Hospital & Health Care ### "Cone Health" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 January 29, 2021 The product is effective in managing our vendor management program. Initially there were some challenges on how to approach the whole process but we worked together to identity the appropriate vendors and start small until we had a handle on the process. Pros For me, just having a score associated with a vendor is key. Both through IRQ and Rapid Assessment. Plus the ability to export the Rapid results so they are actionable. Our customer success team has been great and provided us direction and guidance. I know that is not software specific but they help us navigate the software effectively. Cons I would like to see more executive level reporting and more ability to create ad hoc reporting. For our internal business owners, some of the IRQ questions are challenging. They are worded in ways that can, in some cases, cause the end user to be unclear on how to answer. Reasons for choosing HITRUST Assessment XChange Cone Health was working towards HITRUST certification and as part of our self assessment we identified a gap around our vendor management program. We saw where HITRUST had a program and it made sense to investigate. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor February 1, 2021 Michael, we appreciate your review. Based on valuable input from customers like you, our team has recently deployed an enhanced reporting module. We are working on further innovation with new data visualization and more customized ad hoc capabilities. DC Derek C. Sr. Director of IT Infrastructure Information Technology and Services ### "Shields feedback" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 25, 2020 Great service for us, and ability to leap frog forward to build our vendor management program. Pros Great tool with simple portal capability that is easy to use. Cons We really woul like to see the ability to download the IRQ and HAX for a vendor. Alternatives considered [RSA Archer Suite](https://www.capterra.com/p/176996/RSA-Archer/) Reasons for choosing HITRUST Assessment XChange Price, and the offering to have the team at HITRUST behind the tool. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor December 1, 2020 Derek, thank you for your review! We are glad to hear the XChange has helped you leapfrog forward in building your vendor management program. Thank you for the helpful feedback regarding the ability to download reports. The XChange currently allows the download of IRQ results, and we will pass on your request for a report download capability to our product development team. BC Brian C. Chief Information Security Officer Hospital & Health Care ### "Wellforce Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 25, 2020 Using HAX has allowed us to enhance our Third Party Risk Management program without the need to add additional staff, since HITRUST is managing the vendor assessment process for us. Pros Standardized model for calculating both Inherent Risk and Residual Risk of vendors that uses the HITRUST framework for measurement. The ability to determine the level of assessment required for a vendor from a Rapid Assessment up to HITRUST CSF Certification. Vendors may already exist on the XChange which minimizes the assessment time. Cons As an early adopter of the platform, we worked with HITRUST to build out features most notability on various status updates. The reporting features are still in development, but API's can be used to integrate with GRC tools to support individual reporting needs. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor December 1, 2020 Brian, we are pleased to hear the XChange has helped you enhance your Third-Party Risk Management program in an efficient manner. We want to thank you and your team for being early adopters of the XChange and helping guide the product development. WH Willie H. Sr. Information Security Analyst Health, Wellness and Fitness ### "Efficient and simplistic " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 25, 2020 Pros A condensed effective questionnaire that gives assurance of the vendors security program. Cons Inability to export full report for record keeping purpose. Reasons for choosing HITRUST Assessment XChange We are a HITRUST Certified shop. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor December 2, 2020 Willie, we appreciate your positive review! Thank you for your helpful feedback regarding the ability to export full reports for record-keeping purposes. This request has been passed on to our product development team. VS Victor S. Sr. InfoSec Engineer Hospital & Health Care ### "A great solution to assist in our third-party risk management security assessments!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 24, 2020 Great experience, the staff and support are awesome and have had no issues with the overall program. Pros The ease of use is wonderful, easy to navigate console, and great overall workflow process. Cons Allow offline downloads for questionnaires would be a good feature. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor December 1, 2020 Victor, it's great to hear you are pleased with your experience with the XChange. We appreciate your positive review and helpful feedback regarding the offline downloads for questionnaires. The full results of the IRQ and the Gaps and Not Applicable sections of the Rapid Assessment are currently available for download. We have passed on the request for additional report download functionality to our product development team. CB Chris B. National IT Director Medical Practice ### "TPRM Done Correctly and Inexpensively" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 24, 2020 TPRM is a full time job when performed properly. HITRUSTAX does it for me and does it well, freeing up my resources for other responsibilities and projects. Pros White glove setup, ability to customize to our requirements and wishes, diligent yet polite and professional follow up with my managed vendors, and the price. We are also HITRUST certified, so is nice that HITRUSTAX is under the same umbrella. We KNOW our TPRM partner is familiar with our compliance framework. Cons The portal is still maturing, but that can also be a strength because we are helping to polish the final product and get enhancements fairly quickly. Reasons for choosing HITRUST Assessment XChange Price was a large factor, but we are also HITRUST certified, so HITRUSTAX was a natural choice. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor December 2, 2020 Chris, it is great to hear the XChange is helping with your third-party risk management efforts! We appreciate you and your team's contributions to the product innovation efforts. Thank you for the positive review! [View all Reviews](https://www.capterra.com/p/212015/HITRUST-Assessment-XChange/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.