# HITRUST Assessment XChange Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about HITRUST Assessment XChange Software - reviews, pricing plans, popular comparisons to other Compliance products and more.

Source: https://www.capterra.com/p/212015/HITRUST-Assessment-XChange

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# 

 HITRUST Assessment XChange Software Review 2026: Features, Integrations, Pros & Cons

Last updated on August 24, 2025

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

HITRUST Assessment XChange

## What is HITRUST Assessment XChange?

The HITRUST XChange Manager is a purposefully-built online portal which enables real-time collaboration between organizations and their entire supply chain to efficiently manage the exchange of risk assurance information and facilitate continuous monitoring of third-party risk. This innovative portal is the only TPRM solution that is both comprehensive and modular, including the three vital components of people, process, and technology.

## What is HITRUST Assessment XChange used for?

[Risk Management](https://www.capterra.com/risk-management-software/)[Compliance](https://www.capterra.com/compliance-software/)[HIPAA Compliance](https://www.capterra.com/hipaa-compliance-software/)

Top alternative

Featured

Overall rating

Based on 7 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

$10000

Per User, Per Year

Free trial  
available

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## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### HITRUST Assessment XChange

4.9 (7)

VS.

[4.7 (414)](https://www.capterra.com/p/148230/SOXHUB/reviews/)

Starting Price

$10000

Per User, Per Year

Starting Price

Contact vendor

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.6 (7)

Ease Of Use

4.6 (414)

Value For Money

5.0 (6)

Value For Money

4.5 (343)

Customer Service

4.9 (7)

Customer Service

4.6 (382)

## HITRUST Assessment XChange alternatives

[4.8 (105)](https://www.capterra.com/p/138931/Audit-Software/reviews/)

Starting price

Contact vendor for pricing

Highest Rated

[4.9 (79)](https://www.capterra.com/p/166909/A1-Tracker/reviews/)

Starting price

$200.00

Per User, Per Month

[4.8 (5)](https://www.capterra.com/p/218441/Drata/#reviews)

Starting price

Contact vendor for pricing

[Ideagen Quality Management](https://www.capterra.com/p/155354/Ideagen-Quality-Management/)

[4.5 (178)](https://www.capterra.com/p/155354/Ideagen-Quality-Management/reviews/)

Starting price

Contact vendor for pricing

[Learn More](https://www.capterra.com/p/155354/Ideagen-Quality-Management/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Alerts/Escalation

System alerts about the need to escalate an issue or request

Alerts/Notifications

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

API

Application programming interface that allows for integration with other systems/databases

Archiving & Retention

Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes

Assessment Management

Creation, administration, and evaluation of assessments or tests

Audit Management

Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws

HITRUST Assessment XChange 42 features

System alerts about the need to escalate an issue or request

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes

Creation, administration, and evaluation of assessments or tests

Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws

A record of all activities within the system, including user access, changes made, etc.

Provides a channel for team members to share media files, communicate, and work together

Track and manage adherence to policies for any service, product, process, or supplier

Track and report regulatory data to either internal management or external stakeholders

Configure existing workflows to meet your organization's needs

Investigate and take action at root cause or error in processes to prevent recurring issues

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Import and export data to and from software applications

Graphical representation of data

Track and ensure quality of products in accordance with food and drug administration (FDA) act

Management of rules, practices, and processes of a company

Compliant with HIPAA, which sets standards for sensitive patient data protection

Manage and track all disruptions and incidents

Ensure internal objectives and compliance with policies are met

Guidelines set by the International Organization for Standardization

Manage risks related to IT systems

Access software remotely via mobile devices

Observe and track the demand, usage, progress or quality of a system, product, or user

Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service

Predict future data based on historical data sets

Identify, monitor, and assess risks to brands

Planning and managing of resources and procedures to mitigate the impact of events and incidents

Notifying as a warning or reminder of a potential or imminent hazard

Analyze potential risks across the organization

Initiate collection and analysis of known risks

Process of identifying, evaluating, mitigating, addressing and reporting on potential risks or uncertainties

Reporting of risks associated with specific actions, events, or entities

Assess and score risks using risk matrices

Regulations on a company's internal process when dealing with financial reporting

Search and filter data across systems to locate required information by entering keywords or certain criteria

Online portal through which end users can access the system, manage tasks, or obtain information

Gauge satisfaction and receive information for improvement and success

Set up connections to third-party platforms to improve business processes

Create and maintain quality vendor data through data validation, maintenance, and audit trails to ensure proper compliance and sourcing

Track revisions and updates made to files and navigate between different versions

Create, design and manage workflows for repetitive tasks

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Features

4.4 (7)

4.4

Based on 7 reviews

## Pricing

Value for money

5.0 (6)

Free Trial

Free Version

Basic

$10,000

Per User,Per Year

Value for money

5.0 (6)

5.0

Based on 6 reviews

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## Support, customer service and training options

Customer Service

4.9 (7)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.9 (7)

4.9

Based on 7 reviews

## User reviews

Overall rating

4.9

Based on 7 reviews

Filter by rating

5(6)

4(1)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

YH

YR H.

Lead Cyber Info Security Risk Analyst

Insurance

### "The Total Package"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 19, 2021

The work that we put into attaining HiTrust certification was a lot of work; but the ability to use a platform and service that would allow us to continue to align our risk management program with those same strategies is the best. Also- the team at the XChange listens to input from customers & users and has had some ability to add functionality based on our input.

Pros

The built in security controls for third party risk assessments- as well as the controls being based on HiTrust requirements. The functionality is easy to use. And the overall support and assistance of our Onboarding Specialist and Implementation/Account Representative has been nothing short of amazing. With our team being small- the extra knowledge and hands is great.

Cons

I wish we had the ability to search companies for HiTrust certification; however our Onboarding Specialist has been able to answer those questions.

Alternatives considered

[Diligent One Platform](https://www.capterra.com/p/268087/Diligent-One/)

Reasons for choosing HITRUST Assessment XChange

The ability to use a platform and service that would allow us to continue to align our risk management program with those same strategies is the best.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

April 20, 2021

Thank you for your review! We are happy to hear that you and your team are pleased with the HITRUST Assessment XChange!

MB

Michael B.

Manager of Security and Access

Hospital & Health Care

### "Cone Health"

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

January 29, 2021

The product is effective in managing our vendor management program. Initially there were some challenges on how to approach the whole process but we worked together to identity the appropriate vendors and start small until we had a handle on the process.

Pros

For me, just having a score associated with a vendor is key. Both through IRQ and Rapid Assessment. Plus the ability to export the Rapid results so they are actionable. Our customer success team has been great and provided us direction and guidance. I know that is not software specific but they help us navigate the software effectively.

Cons

I would like to see more executive level reporting and more ability to create ad hoc reporting. For our internal business owners, some of the IRQ questions are challenging. They are worded in ways that can, in some cases, cause the end user to be unclear on how to answer.

Reasons for choosing HITRUST Assessment XChange

Cone Health was working towards HITRUST certification and as part of our self assessment we identified a gap around our vendor management program. We saw where HITRUST had a program and it made sense to investigate.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

February 1, 2021

Michael, we appreciate your review. Based on valuable input from customers like you, our team has recently deployed an enhanced reporting module. We are working on further innovation with new data visualization and more customized ad hoc capabilities.

DC

Derek C.

Sr. Director of IT Infrastructure

Information Technology and Services

### "Shields feedback"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 25, 2020

Great service for us, and ability to leap frog forward to build our vendor management program.

Pros

Great tool with simple portal capability that is easy to use.

Cons

We really woul like to see the ability to download the IRQ and HAX for a vendor.

Alternatives considered

[RSA Archer Suite](https://www.capterra.com/p/176996/RSA-Archer/)

Reasons for choosing HITRUST Assessment XChange

Price, and the offering to have the team at HITRUST behind the tool.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

December 1, 2020

Derek, thank you for your review! We are glad to hear the XChange has helped you leapfrog forward in building your vendor management program. Thank you for the helpful feedback regarding the ability to download reports. The XChange currently allows the download of IRQ results, and we will pass on your request for a report download capability to our product development team.

BC

Brian C.

Chief Information Security Officer

Hospital & Health Care

### "Wellforce Review"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 25, 2020

Using HAX has allowed us to enhance our Third Party Risk Management program without the need to add additional staff, since HITRUST is managing the vendor assessment process for us.

Pros

Standardized model for calculating both Inherent Risk and Residual Risk of vendors that uses the HITRUST framework for measurement. The ability to determine the level of assessment required for a vendor from a Rapid Assessment up to HITRUST CSF Certification. Vendors may already exist on the XChange which minimizes the assessment time.

Cons

As an early adopter of the platform, we worked with HITRUST to build out features most notability on various status updates. The reporting features are still in development, but API's can be used to integrate with GRC tools to support individual reporting needs.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

December 1, 2020

Brian, we are pleased to hear the XChange has helped you enhance your Third-Party Risk Management program in an efficient manner. We want to thank you and your team for being early adopters of the XChange and helping guide the product development.

WH

Willie H.

Sr. Information Security Analyst

Health, Wellness and Fitness

### "Efficient and simplistic "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 25, 2020

Pros

A condensed effective questionnaire that gives assurance of the vendors security program.

Cons

Inability to export full report for record keeping purpose.

Reasons for choosing HITRUST Assessment XChange

We are a HITRUST Certified shop.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

December 2, 2020

Willie, we appreciate your positive review! Thank you for your helpful feedback regarding the ability to export full reports for record-keeping purposes. This request has been passed on to our product development team.

VS

Victor S.

Sr. InfoSec Engineer

Hospital & Health Care

### "A great solution to assist in our third-party risk management security assessments!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

November 24, 2020

Great experience, the staff and support are awesome and have had no issues with the overall program.

Pros

The ease of use is wonderful, easy to navigate console, and great overall workflow process.

Cons

Allow offline downloads for questionnaires would be a good feature.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

December 1, 2020

Victor, it's great to hear you are pleased with your experience with the XChange. We appreciate your positive review and helpful feedback regarding the offline downloads for questionnaires. The full results of the IRQ and the Gaps and Not Applicable sections of the Rapid Assessment are currently available for download. We have passed on the request for additional report download functionality to our product development team.

CB

Chris B.

National IT Director

Medical Practice

### "TPRM Done Correctly and Inexpensively"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 24, 2020

TPRM is a full time job when performed properly. HITRUSTAX does it for me and does it well, freeing up my resources for other responsibilities and projects.

Pros

White glove setup, ability to customize to our requirements and wishes, diligent yet polite and professional follow up with my managed vendors, and the price. We are also HITRUST certified, so is nice that HITRUSTAX is under the same umbrella. We KNOW our TPRM partner is familiar with our compliance framework.

Cons

The portal is still maturing, but that can also be a strength because we are helping to polish the final product and get enhancements fairly quickly.

Reasons for choosing HITRUST Assessment XChange

Price was a large factor, but we are also HITRUST certified, so HITRUSTAX was a natural choice.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

December 2, 2020

Chris, it is great to hear the XChange is helping with your third-party risk management efforts! We appreciate you and your team's contributions to the product innovation efforts. Thank you for the positive review!

[View all Reviews](https://www.capterra.com/p/212015/HITRUST-Assessment-XChange/reviews/)

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