# iGUIDE Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is iGUIDE the right Virtual Tour solution for you? Explore 33 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/212030/iGUIDE/reviews --- iGUIDE 4.9 (33) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 12th, 2025 # Reviews of iGUIDE Ease of use 4.8 Customer Service 4.9 ## Pros and Cons in Reviews MT Monique T Virtual tour photographerArchitecture & Planning, Self-employedUsed the software for: More than 2 years. “iGuide is very user friendly and the customer service is great. When assistance is required they are very helpful and efficient. When a service ticket is logged they resolve the request promptly.“ August 20, 2024 RG Ravi G Owner, PhotographerReal Estate, Self-employedUsed the software for: Less than 6 months. “If are new to the industry the learning curve could be hard with the Software.“ November 18, 2020 AS Angie S Owner/operatorPhotography, Self-employedUsed the software for: Less than 6 months. “Not a steep learning curve, easy to use as advertised, great value add to my photography services, finding out so many different applications for this software if I wanted to branch out into other industries too.“ August 10, 2021 FP Fred P PrincipalPhotography, Self-employedUsed the software for: More than 2 years. “The cost of the hardware was very expensive at the time I had purchased compared to today's pricing.“ December 2, 2020 BM BARON M BrokerReal Estate, 11 - 50 employeesUsed the software for: More than 2 years. “In Real estate Industry, iGuide makes sellers impress when it is used for advertising selling their house also helps buyers to navigate through the house that potentially they are buying in their connivance“ November 18, 2020 PD Paul D Photographer and VR CaptureReal Estate, 51 - 200 employeesUsed the software for: Less than 6 months. “Excellent, after nearly a month of reviews and research the layout and pricing of iGuide just sat well with us, there were cheaper options but everything about Planitar and iGuide was exciting for us.“ November 30, 2021 ## Showing most helpful reviews Showing 1-25 of 33 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RS Ryan S. Owner Photography Used the software for: 1-2 years ### "Hands Down - THE BEST SYSTEM!" October 6, 2025 5.0 iGuide has been amazing and is a huge part of my services platform. Having \[sensitive content hidden\] as an Account Manager makes it even better! Pros Simplicity of use. I now use the Planix R1 system and it is a game changer with its small size and capture speed. Cons The drafting team needs to do better and be more consistent. This includes room names, title sizes, and faster service. Review Source PD Paul D. Photographer and VR Capture Real Estate Used the software for: Less than 6 months ### "Matterport Killer?" November 30, 2021 5.0 Excellent, after nearly a month of reviews and research the layout and pricing of iGuide just sat well with us, there were cheaper options but everything about Planitar and iGuide was exciting for us. Pros The speed of capture is essential for a busy diary and the single scan time is perfect. The side by side floorplan navigation as you move through the entire scan is perfect for our marketing. The addition of negotiator banner is always helpful with social media accounts Cons Its not a con but the image quality is slightly less crisp than expected but still top tier system for the housing industry Alternatives considered [RICOH360 Tours](https://www.capterra.com/p/190454/RICOH-Tours/)[Giraffe](https://www.capterra.com/p/233687/Giraffe/) Reason for choosing iGUIDE The Lidar and end tour looked better and will be of use in the future for developments Review Source AP Ayesha P. Business Operations Manager Real Estate Used the software for: Less than 6 months ### "Very easy to use and responsive support " September 18, 2025 4.0 Overall, our organization has enjoyed our experience with iGuide and find it be a very helpful software that adds value to our listings. Pros Very intuitive to use, easy to make edits and updates, lots of options to customize. Also the support desk is very helpful and responsive. Cons Some home features are unavailable to add to floor plans such as skylights, glass doors and glass railings. Review Source MW Marshall W. Broker in Charge Real Estate Used the software for: 2+ years ### "iGuide for the win" December 4, 2020 5.0 Fabulous Pros I was a very early Adopter of a competitors product. After realizing that the customer service was terrible I sold that product. Soon after I found iGuide and took the plunge. I haven’t looked back and I believe I have the best 3-D tours on my MLS. The ease of use is good but what really set says company part is their continual updates and education. Cons Not much. Quite honestly every time I use the camera I’m surprised by how intuitive the software is. They are also rolling out updates on a regular basis that have made the camera and software incredibly easy to use Switched from [True3D](https://www.capterra.com/p/186476/True3D/) The competitors customer service was incredibly poor. Anytime I spoke to them they were condescending. This system was really not user-friendly for marketing either. Review Source DC David C. Owner Insurance Used the software for: Less than 6 months ### "Groundbreaking new equipment for fire scene documentation!" August 5, 2021 5.0 The unit is lite and compact. It fits easily on the plane for travel. The system works well in low light conditions and provides high quality panos of the scene. Pros The software allows me to download the panos and secure them, they are not left on a server somewhere that I have to pay for access to again. The customer service is excellent. The unit is small and scans well in the dark and irregular environment of the fire scenes we encounter. Cons There is some learning curve on using the stitch software to line up the IR scans, but with some effort and time, this is easily overcome by watching the training videos provided. Switched from [True3D](https://www.capterra.com/p/186476/True3D/) We switched to iGuide due to overall cost and ease of access to the data. There is no monthly maintenance fee. Review Source BC Ben C. Owner/Operator Photography Used the software for: Less than 6 months ### "The BEST virtual tour ecosystem on the market" January 5, 2021 5.0 I'm new to the system, but so far the onboarding has been fairly simple and the support has been fantastic. Proud to have a Canadian company offering such a fine product. Pros No monthly fees; free floorplans; very fast capture compared to other systems; great customer support; consistent updates to tech & back end. Cons Image resolution is not as high as other offerings; not a true "3D" output. Switched from [True3D](https://www.capterra.com/p/186476/True3D/) Customer requested the iGuide system and refused to use Matterport; monthly fees; long-term vision for the company Review Source GM Glen M. Manager Real Estate Used the software for: 2+ years ### "Planitar Enterprise Account Manager, \[sensitive content hidden\]" September 16, 2025 5.0 Mostly I’d like to give a huge shout-out to \[sensitive content hidden\]. As our Enterprise Account Manager, \[sensitive content hidden\] has been absolutely phenomenal. He’s always quick to reply with helpful solutions and a friendly attitude. \[sensitive content hidden\]’sdedication to making sure all our department's needs are met has made all the difference for us. It's rare to find someone so consistently reliable and supportive. Thank you, \[sensitive content hidden\] for making everything run so smoothly! Pros That they are Canadian, quicker capture times and the support from \[sensitive content hidden\], one of their Account Managers Cons I would like to see more automation coming into the Stich software, Virtual Staging, Photo Enhancing AI, High res Video quick walkthrough.. Review Source MT Monique T. Virtual tour photographer Architecture & Planning Used the software for: 2+ years ### "All smiles with iGuide " August 20, 2024 5.0 I have had mostly great experiences with iGuide during the past 3 years that I have used their services. Pros iGuide is very user friendly and the customer service is great. When assistance is required they are very helpful and efficient. When a service ticket is logged they resolve the request promptly. Cons The DWG files can become quite pricy on large properties. Sometimes have a bit of over-exposure in very bright places. Review Source PM Paul M. CEO/Photographer Photography Used the software for: 2+ years ### "Visually, iGuide Makes More Sense for Potential Home Buyers" November 27, 2020 5.0 Adding iGuide Virtual Tours has helped my Realtor clients sell more properties, save more time by showing fewer properties that fit home buyer's needs that they are excited to see, and separate themselves from their competition when doing listing presentations. This experience helps my Realtor clients feel like I am part of their team and I feel good that I can provide a service that will enhance their business, their family life, and their personal goals. I know I am making a difference in people's lives by offering iGuide Virtual Tours. Pros As a full-time photographer and former Realtor. iGuide Virtual Tours make more sense visually. By putting myself in the shoes of a home buyer when I was researching a virtual tour platform. Helps me help my clients sell more properties, save time for Realtors and Home Buyers. Because of the ability to have a home buyer able to see where they are in the home with the interactive floor plan directly to the left of the 360 virtual tours all in one panel. This is one of the most important features which makes iGuide far more superior to any other virtual tour product. Cons The only con is that I took too long to add this to my camera bag. Review Source PM Peter M. Certified Professional Photographer Photography Used the software for: 1-2 years ### "Excellent product supported by excellent staff" November 25, 2020 5.0 Simply wonderful! If every vendor was like these folks it would be a wonderful world. Pros I was nervous when I purchased iGuide. I'd never done a virtual tour and my only experience with pano was trying to use a nodal and then manually stitching images. It was not an easy task. The iGuide support team was incredibly supportive as I went through the learning curve. They keep coming out with new features and the give weekly support classes and calls. It has been a terrific experience. The turnaround on projects is also incredible. I can submit a project when I get home and often I'll have a finished project in my inbox, ready to present to my clients. Recently I got to present iGuide to an open house to over 50 Realtors. I did a lot of 1:1 and 2:1 presentations (over a four hour event) Without exception all the realtors were amazed at the quality of images, compared to the other comparable vendors that they had historically used. One comment I heard repeatedly was: "your iGuide images don't make me dizzy or sick. The other virtual tours I've seen can make me feel dizzy and sick!" I've got to train some others to use this for me and the learning curve is incredibly short. It's truly fun to use. Cons Anything that I'd want to add has either been added or is close to being added. It's a constantly evolving technology and they are doing a great job staying on top of this technology. Review Source JL James L. Principal Engineer Insurance Used the software for: Less than 6 months ### "Good product" September 24, 2021 5.0 Pros It's very easy to learn, quick setup and scan, and the end product looks very nice and is quite useful. Cons It might be nice if there were a separate web section for non-real estate users, but it's not really an issue to just not select or ignore the bits I don't need. Review Source CV Candice V. Photographer/Owner Photography Used the software for: 2+ years ### "Outstanding Customer Service and being Canadian was all I needed!" November 17, 2020 5.0 iGUIDE has been a revolutionary product for my photography business as well as the coaching from head office, allowing my business growth and development from a part time gig to a full time business about to expand and hire staff. Pros The ease of use was one thing that made this software and company more attractive but what set it apart was it was Canadian owned and operated and the customer service and support was outstanding even from my initial call to inquire, to purchasing the unit and 3 years later upgrading camera and software, billing and more. It is a complete package and I am glad to have them on my team. Cons Like anything there is always room for improvement and growth in the industry but iGUIDE is always updating and bringing in new technology to our program. Lots of training videos and user portal for all the questions we need assistance with. Review Source CJ Chris J. Owner Marketing and Advertising Used the software for: 1-2 years ### "Excellent Tool For Real Estate Marketing" February 20, 2021 5.0 We came over from Matterport and have not regretted it one bit. Everything is just better, from the overall product to the support system (forum, ticket and phone) And it make sense to push a Canadian business like ourselves. Pros iGuide has been an excellent tool that we have incorporated into our real estate marketing business. We primarily offer photos and videography but have found that many agents want to add on floorplans. Its been an easy upsell for us because of the price point we can offer and the quick turnaround time from iGuide. Cons I cant really think of any real cons. They have it set up so shooting is about as fast as you can possibly get. On the backend, preparing the files using the stitch program takes 5 mins at the most...so again its pretty damn fast....lol Review Source BM BARON M. Broker Real Estate Used the software for: 2+ years ### "Best Technology " November 18, 2020 5.0 In Real estate Industry, iGuide makes sellers impress when it is used for advertising selling their house also helps buyers to navigate through the house that potentially they are buying in their connivance Pros iGuide is a better understanding of space, Easy walk through the house, having measurements of all area available, friendly navigation, showing all amenities nearby Cons This software is coming a long way, all updating made operating much easier,,, great job Review Source AS Angie S. Owner/operator Photography Used the software for: Less than 6 months ### "Great upgrade for real estate photographers" August 10, 2021 4.0 Since joining the iGuide/Planitar team the experience has exceeded all my highest expectations. The customer service and support teams have been awesome and easy to work with. My agents are loving the value add and I am booked and busier than I have ever been in the 5 years since I started RE photography. I'm looking forward to a long relationship growing and expanding with Planitar/iGuide as they do. Pros Not a steep learning curve, easy to use as advertised, great value add to my photography services, finding out so many different applications for this software if I wanted to branch out into other industries too. Cons It wasn't clear what to do after it arrived at my house after the unboxing. As silly as that sounds I had to watch 3rd party YouTube vids to see step by step what to do next - From start to finish shooting/editing/exporting, it felt like a lot of tiny details were missing in the resources provided. Reason for choosing iGUIDE Entry level, newest model of planix, ease of use, reviews stating overall better choice Review Source FP Fred P. Principal Photography Used the software for: 2+ years ### "It improved my overall sales" December 2, 2020 5.0 My experience overall has been great. At this point in time, I know I made the right decision compared to the well-known competitor. Pros It measures very accurately. The resolution of the final product (360 virtual tour) is great and looks natural. It provides a finished floor plan as part of the tour. No hosting fees. It is well supported. Tech support and admin are very easy to work with and informative. Overall it saves a good amount of time in creating a virtual tour vs. older methods. The processing value for what is paid is very high. Cons Coming up to speed at first. It required a decent learning curve. The cost of the hardware was very expensive at the time I had purchased compared to today's pricing. Review Source KM Kai M. Photographer Photography Used the software for: 1-2 years ### "Delighted Clients with the iGUIDE" November 17, 2020 5.0 My overall experience has been very positive. I would highly recommend the iGUIDE camera system. Pros Having been a Realtor for over 15 years and done my own and other agent's property photography I was really excited when I found the iGUIDE camera system. It is relatively simple to use and my residential and commercial real estate clients are delighted with the results. There are so many features in each report for the agents to use to sell each property that it is easy to retain them as clients. Cons The support team at Planitar, the makers of the iGUIDE camera, is really great and they are always open to suggestions for improvements. They have great training and weekly webinars to support operators. The support from other operators from all around North America for each other is remarkable too. A wonderful community of photographers. Review Source MP Mike P. Owner Real Estate Used the software for: Less than 6 months ### "Great product and great team." May 12, 2024 5.0 I say the overall experience has been great. When I had questions they answered in a timely manner. Cant really complain. I am still learning the software and hardware but so far so good. Pros Ease of use. Great customer service. Good pricing compared to the competitors. Cons Some of the tutorials are out of date and confusing. The portal can be made a little better. Reason for choosing iGUIDE Price and seems like a easier product to use. Review Source TW Todd W. Photographer Real Estate Used the software for: 6-12 months ### "Revolutionized my photography business" November 18, 2020 5.0 I was having trouble building a clientele with photography only. When I joined the iGUIDE family and began to offer 3D Tours and Floor Plans, overnight I became that much more marketable to realtors looking for one-stop-shopping. Pros Loved how easy it is to get up and running; yet there are intricacies which allow me to fine-tune the experience more and more as I learn. Cons Pretty much no cons. As limitations are discovered, Planitar is responsive to make improvements or show me how to overcome limitations. Reason for choosing iGUIDE I had heard how good the support was, they're a good Canadian company, and the capture-time for data is amazingly fast. Review Source SW Steve W. Owner Photography Used the software for: 6-12 months ### "iGuide is an outstanding tool for creating and hosting 3D Virtual Tours!" November 18, 2020 5.0 In my over 40 years of professional experience I've never worked with a company that provided better support and customer service than Planitar (iGuide) Pros Ease of Use, Speed of capture, accuracy of measurements and outstanding support and customer service. Cons Nothing comes to mind, I truly feel it's the best solution out there for creating Virtual Tours. I guess it would be nice if it was totally free, but that's a little unrealistic ;-) Review Source TW Timothy W. LLC Photography Used the software for: 1-2 years ### "iGuide Review" November 18, 2020 5.0 My experience with iGuide has been superb! the process is fast efficient and and renders a superb product Pros Webinars provided weekly by \[SENSITIVE CONTENT HIDDEN\] are superb and assist in understanding the camera and software. Cons There are no CONS to the webinars, they should be sustained and are extremely valuable Review Source PM Paul M. Co-Owner Photography Used the software for: Less than 6 months ### "Slight learning curve but excellent support" October 12, 2023 5.0 Extremely positive from the start. \[sensitive content hidden\] was so accommodating during the sales process, and \[sensitive content hidden\] is ace for answering questions. Pros All questions I have had have been answered quickly and efficiently. Cons Cant remove the photo gallery option if there is a pic in the gallery, but you need a pic in the gallery for the thumbnail. Alternatives considered [True3D](https://www.capterra.com/p/186476/True3D/) Reason for choosing iGUIDE Price and reviews Review Source RG Ravi G. Owner, Photographer Real Estate Used the software for: Less than 6 months ### "New Iguide User" November 18, 2020 5.0 This system is giving me the capability of competing in the Real Estate Marketing industry. I previously just provided Photography for clients, now being able to add 3D Tours and Floor Plans allows me to provide services agents want and increase my Sales ! Pros The IGuide system is a great tool and I'm very happy with this investment in my Business. The information, customer support, marketing support are awesome. The camera system is easy to use and tutorials and online webinars are a great resource for new users like me. Cons If are new to the industry the learning curve could be hard with the Software. Review Source AR Alan R. Real Estate Photographer Photography Used the software for: 1-2 years ### "Planitar - iGUIDE" November 18, 2020 5.0 With 100 shoots under my belt, I can honestly say that this is a fabulous product. Easy to learn, easy to use, and clients love the end result. There seems to be some genuinely nice folks behind the scenes and any problems I've had have been answered quickly by them or by fellow users on the friendly online forum. Pros short learning curve | online training | easy to use interface Cons I don't have any issues with the hardware or software currently. Review Source TH Tin H. Owner Media Production Used the software for: 1-2 years ### "Great Virtual Tour provider" November 25, 2020 5.0 My overall experience has been very positive with IGUIDE. The ease of use and the customer support have been fantastic. Pros I like how fast it is to scan a property with the IGUIDE IMS-5 camera! Cons The smoothness of the Virtual Tour is behind of Matterport. Reason for choosing iGUIDE Scanning took a long time and I did not like the additional hosting plans. Review Source