--- title: "Chowly Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Chowly Software - reviews, pricing plans, popular comparisons to other Online Ordering products and more." source_url: "https://www.capterra.com/p/212043/Chowly/" page_type: "product" language: "en" publication_date: "2026-10-15" --- # Chowly Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 15, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Chowly ## What is Chowly? Through an all-in-one digital ordering platform, Chowly helps restaurants of all sizes operate their off-premise business. Reach your guests where they are online through Chowly Online Ordering, maximizing your third-market marketplaces, and Google Food Ordering. Then seamlessly integrate your digital orders and easily manage your digital menu directly through your POS, removing the need for tablets and manual entry. ## What is Chowly used for? [Online Ordering](https://www.capterra.com/online-ordering-software/)[Restaurant Management](https://www.capterra.com/restaurant-management-software/)[Restaurant POS](https://www.capterra.com/restaurant-pos-software/) Top alternative Featured Overall rating Based on 26 user reviews Reviews sentiment Positive 38% Neutral 8% Negative 54% ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Chowly?[Manage this product listing](https://www.g2.com/products/chowly/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Chowly 2.7 (26) VS. [4.1 (555)](https://www.capterra.com/p/136301/Toast-POS/reviews/) Starting Price Contact vendor Starting Price $69 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.4 (26) Ease Of Use 4.2 (711) Value For Money 2.8 (26) Value For Money 3.8 (571) Customer Service 2.5 (26) Customer Service 3.7 (621) ## Chowly alternatives Highest Rated [Restroworks](https://www.capterra.com/p/142877/Restroworks/) [4.9 (711)](https://www.capterra.com/p/142877/Restroworks/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/142877/Restroworks/) [Owner.com](https://www.capterra.com/p/10002488/Owner/) [4.6 (125)](https://www.capterra.com/p/10002488/Owner/reviews/) Starting price $499.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10002488/Owner/) [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) [4.6 (3,045)](https://www.capterra.com/p/275802/Square-Point-of-Sale/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/275802/Square-Point-of-Sale/) [StoreKit](https://www.capterra.com/p/203009/SK-Takeaway/) [4.9 (110)](https://www.capterra.com/p/203009/SK-Takeaway/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/203009/SK-Takeaway/) [View all alternatives](https://www.capterra.com/p/212043/Chowly/alternatives/) ## FAQs about Chowly Overview ### Which roles and teams benefit most from Chowly? Chowly is most used by restaurant owners and executive leaders, including presidents, founders, and operations executives, who oversee online ordering across locations. General and district managers rely on it to manage order flow and menu updates, while finance, marketing, and technology teams support reconciliation, channel promotions, and ordering-system oversight. Answer based on 26 reviews Overview ### What company size and industries is Chowly built for? Chowly serves small restaurant businesses, which account for 81% of reviewers, with Restaurants representing 73% of users. It also supports midsize companies (12%) and enterprises (8%), particularly in Food & Beverages (15%) and Government Administration (4%). Its most common use case is online ordering, reported by 75% of reviewers. Answer based on 26 reviews Features and Usability ### What are the key features of Chowly? Chowly offers online ordering and restaurant POS integration as its core features. It connects digital orders with point-of-sale systems, allowing restaurants to route orders into existing POS workflows and manage incoming online sales through a centralized ordering setup. Getting Started and Support ### What training and onboarding options does Chowly offer? Chowly provides live online sessions, webinars, and documentation to help teams get started. Live online sessions support guided setup, webinars offer scheduled instruction for groups, and documentation gives written reference material for self-paced learning and later review. Getting Started and Support ### What customer support options does Chowly offer? Chowly provides email/help desk, FAQ/forum, knowledge base, phone support, and chat. User feedback on support is mixed: some say account managers resolve issues quickly, while others report long waits, ignored emails, and unhelpful follow-through when troubleshooting bugs, billing questions, or integration problems. Answer based on 9 reviews ## Features AI summary Based on 2,421 Online Ordering reviews According to Capterra reviewers, these are the features buyers prioritize most when evaluating online ordering software: - **Online Payments** (**52%** of reviewers rated this feature as critical) - **Order Tracking** (**47%**) - **Payment Processing** (**50%**) Chowly focuses on other parts of the online ordering workflow rather than these reviewer-prioritized features. Based on the available coverage data, there are no additional high-priority included features listed for this product to highlight here. Get Advice We can help you find the software with the features you need. Features 3.3 (26) 3.3 Based on 26 reviews ## Pricing Value for money 2.8 (26) ### Starting price Free trial available Value for money 2.8 (26) 2.8 Based on 26 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 2.5 (26) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 2.5 (26) 2.5 Based on 26 reviews ## User reviews Overall rating 2.7 Based on 26 reviews Filter by rating Counts reflect reviews available in this feed. 5(9) 4(1) 3(2) 2(1) 1(13) Mentioned topic Recent reviews first, then most helpful RE Reviewer President Used the software for: Less than 1 year ### "Courteous but incapable " 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 December 16, 2025 The experience was very frustrating, and after a month of back and forth decided to break away, and just pay the rest of the contract rather than tough it out. The losses from lost orders and customer complaints were much greater than the cost of the contract. Pros Sales and Onboarding staff were very courteous and professional. Onboarding meetings were held every couple of weeks and were pleasant. Cons Their product is sub par with a lot of bugs and glitches, their customer support is inadequate and although courteous very incapable. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Verified Reviewer Digital Marketing Manager Used the software for: Less than 1 year ### "Eliminate multiple tablets/mistakes in restaurant" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 8, 2021 It took a while to get the SDK fully tested and up and running and we're still perfecting the data coming through, but overall our restaurants have loved the elimination of tablets, giving them more room in the kitchen and reducing time and errors. Pros The ability to directly insert orders into our online ordering system instead of having restaurant workers transferring orders coming in from tablets to the POS system. The manual entry not only takes time, but also introduced many human errors. Chowly eliminates these errors. Cons The API was not supportive of the version of Ruby on Rails our app runs on (3.2), so we had to build an SDK from scratch. This is complicated and required consistent maintenance. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Business Owner Used the software for: 3-5 years ### "Best company I have had the pleasure of partnering with!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 16, 2023 Pros Integración with other app made simple. Cons To be honest. The company is growing but to be able to have more techs. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GC Gregory C. Co Owner Used the software for: Less than 1 year ### "Buyer Beware! You will lose money and sales!" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 January 4, 2025 To anyone in the restaurant business.... Do NOT use Chowly for your third party integration. Their system is glitchy and cost us hundreds of dollars in food that they did not charge for, even though our POS system that they integrate with had the correct pricing. They gave away FREE FOOD by not charging for items on our Third Party platforms. We did not catch it for several weeks, and after multiple attempts to resolve with Customer service, they ignored all messaging and would close our support cases without resolution. This prompted us to cancel our subscription, which we gave them a month's notice. They STILL charged us for this month and refuse to give us credit or answer any support emails regarding the charge. Do not give them your business! Please spread the word! #chowly #crooks #shadybusiness Pros Easily integrates into your POS. This is the ONLY positive I can say at the moment. Cons Terrible customer support. Poor service. Does not refund even when you follow their 30 day cancellation requirement. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Owner Used the software for: Less than 1 year ### "Has great features but the customer support is lacking and extreamly slow. Lost Countless orders" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 August 19, 2020 Not good... Slow company.. They do not take any pride in getting things done. and they don't own up to a mistake. If I had been responsible, I would have taken a "new" customer that is being worked on and put them aside to get a current customer back up and running when it was Chowly that messed up... Not too difficult to figure out a fix on this one... and you tell me you have software to do it automatically. Pick the phone up, call the guy that can do it, tell him that you got a problem that happens and the company needs to fix it.. I bet it can be fixed in under an hour.. (4 days later at this point minimum and who really knows how long) So from one business owner to another, know what you are getting into, and I am going to shop around to see what else is out there now.. And that sucks. But so does loosing countless of orders during a time when I am doing all I can to keep as many employees as I can and we are still loosing money... This is not fair in my option. Do the right thing... and I cant even get a "manager" or someone to call me back about this 3 days so far... day 4 is in the morning as they will not call me at 10:31pm tonight.. just saying.. Pros It will enter all your to-go orders into your pos automatically. Cons Well, the customer service is horrible. I switched to them when covid started after spending a TON of time making all menus online to be the same, as they asked for it. I paid an employee and took my own time for about 2 weeks to get everything perfect, including pictures. So about a week ago I discover that ALL PICTURES for postmates are gone. I know they were there as I did it myself. So I call post-mates and they tell me that Chowly integrated and took over my menu. So I call to be told by a rep on the phone... you should have receive an email about the pictures. I then started to ask, what restaurant do you know that does not use pictures on their online menu. Then I was told that they messed something up and that they are super sorry. Someone will get ahold of me soon. The next day almost end of day I call in again, no call to me. This time I am told more info and that there is a new service that will update all my online to-go menus. I said OK lets do it.. then I am told my account rep has to call me... so I said lets do it.. Next day... no call.. I call in and I am told another excuse.. I am not really thrilled at this point. Now I want to be clear. I have a case number from the first day I relized what has happened... Gave the case number each time and still 3 days later... no call... So sad... They have one job... Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer General Manager Used the software for: Less than 1 year ### "The WORST Software that you could purchase for your Restaurant - Do NOT waste your money" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 September 7, 2020 We switched our POS over to Upserve in March (right before the Pandemic hit our location), and I was in contact with them at that point to map our POS System with our DoorDash and PostMates menus. I understood that the COVID-19 Pandemic is going on, but it took them 4 months to do a half-assed mapping of just DoorDash to our POS. By half-assed, I mean that the person who did the mapping, did not even bother to look at our menu. They just inserted items without modifiers, without sides, nothing. I told their "support" team that they should just copy our GrubHub menu because it has all of our modifiers and sides. The support team said that "it was too hard to do" basically meaning that they are incapable of googling our menu and copying it word-for-word. So instead, I spent 3+ hours making the changes myself to our DoorDash menu, and all these guys had to do was map it to our POS System. Sounds pretty simple, right? Wrong. They deleted all of the changes that I slaved away doing, and reverted our menu on DoorDash back to what it was. They have the worst support team on this planet; it's baffling to me how they operate and stay in business. I asked support to have a manager call me because 4 months of waiting is unacceptable, and instead a "manager" just sent me an email with a laundry list of excuses. It was honestly pitiful. Their software overall is good, and it makes the job much easier, but I have now had to wait over 6 months for it to be implemented! Pros \-It is the only solution that integrates Upserve with 3rd Party Delivery Orders -Relatively easy compared to using a tablet and manually entering orders Cons \-The WORST service on this planet -Terrible Management -Horrible Support Team Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Owner Used the software for: Less than 1 year ### "Poor Service! Doesn't Follow Through on Their Word!" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 October 13, 2020 I have realized no benefits from use of Chowly. Its just been frustration after frustration. This "service" can take up to ten minutes from the time the order hits the Grub Hub app to the time it prints in the kitchen. The service is so slow that we couldn't put the grubhub tablet away because it takes so long to communicate. We have to get the order off the tablet, and start prepping so we can meet the grubhub deadline. Stay far away from this substandard service. There are plenty of other providers that there is no reason for Chowly to survive. They even have articles out there that they are there to help business owners with no set up fees, and no risk trials! Well, they said they weren't going to charge a setup fee, and $360 later, they charged me for the 60 day no risk trial period and $200 in set up fees! Even though the sales person said the fees would be waived. Awful awful awful! Pros Nothing. There is absolutely no good in this product. Stay away. They are awful to work with. Don't follow through. Its all empty promises and nickel and diming. Cons Support: There is none. They take forever to answer if they decide to. You have to email multiple times before anyone gets around to responding. Platforms: I've been asking for over 2 months to have additional platforms added. I've emailed, called, opened support tickets. Provided log on information, and nothing. I still only have 1 platform. Cancellation: When you try to cancel, its convuluted. You have to speak with someone on the phone. Then fill-out a form which they admit most people don't complete in its entirety so they never get cancelled. Then, if you don't want them to bill you for another 45 days, you have to schedule a call to talk about the same stuff you've already told them. Twice. And during the call, its clear they could care less as to whether the save your business. You are completely made to feel expendable. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EV Elizabeth V. Administrator Used the software for: 1-3 years ### "Poor execution and even worse customer service" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 January 13, 2021 Chowly's follow thru and customer service is a train wreck. They are good with promises, but terrible on execution. I wish I had started with another company instead. I'm waiting until we are ready to re-open our closed locations and then I'll switch all of them over to an alternate 3rd party integrator like Otter (can anyone give a review of this alternate integrator?) Pros Having orders go directly into the POS without our employees having to enter them is great (when it works.) Cons 1\. Have waited over ONE year for one of our 3rd party implementations and it STILL isn't feeding into the POS correctly. Every time I call, I just get lip service, but no one fixes it. 2. While "implementing" DoorDash (11 months after we made our initial request) at our restaurant, Chowly wiped out a many of our menu items causing a huge mess and food waste mistakes. 3. When we have changes to DoorDash or GrubHub, we can make them ourselves, but with UberEats, we have to fill out some online form with Chowly. It can take days to get implemented. Multiple times Chowly made the changes incorrectly. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Owner Used the software for: 3-5 years ### "Good product, over priced, very unprofessional staff from sales to customer care." 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 March 7, 2023 The product was very useful, sales teams are unprofessional, the get you to sign but they never hold to their promises. The product is over priced comparing to competitors.Customer care they do not care and they promise to call back but they never do. Pros That I did not have to worry about the 3rd party applications. Cons Special modifications different than our POS modifications, many changes were customized. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Owner Used the software for: 3-5 years ### "What happened to Chowly? " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 June 4, 2021 I would never recommend Chowly to anyone, this company has gone from a 5-Star company to a 0-Star. Everything sucks about them! The service is horrible, extremely incompetent reps that give you the same run around, nobody ever helps with issues, they just say it's resolved and nothing ever comes out. Even after asking many times for someone to call me from mapping or development team, nobody ever does. STAY FAR AWAY!!!! Pros Company used to be great at integrating 3rd party orders and right now just a complete mess! Cons Customer service is horrible, takes forever to get a response, lacks leadership and integrity Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/212043/Chowly/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Restroworks vs Chowly](https://www.capterra.com/compare/142877-212043/Restroworks-vs-Chowly) [Owner.com vs Chowly](https://www.capterra.com/compare/212043-10002488/Chowly-vs-Owner)