# Cisco Jabber Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Cisco Jabber the right Collaboration solution for you? Explore 1334 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/212050/Cisco-Jabber/reviews --- Cisco Jabber 4.3 (1334) [View alternatives](https://www.capterra.com/p/212050/Cisco-Jabber/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Cisco Jabber Ease of use 4.4 Customer Service 4.2 ## Pros and Cons in Reviews Craig M IT Infrastructure EngineerEducation Management, 501 - 1,000 employeesUsed the software for: More than 2 years. “It integrates well with Cisco UC infrastructure but feels dated compared to newer platforms.“ May 14, 2026 LC Léo C TraineeBanking, 501 - 1,000 employeesUsed the software for: Less than 6 months. “This is where we noticed the limitations of the tool: frequent errors in call transfers, numerous bugs when used intensively in a short space of time, lack of advanced functions (music on hold, definition of call transfer pools in the event of absence, etc.).“ September 3, 2024 NG Nathan G Member Service AdvocateInsurance, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “The streamlined interface and simplicity of the product make Cisco Jabber an easy solution to customer service phone calls.“ February 25, 2026 ET Emilee T Billing SupportEnvironmental Services, 5,001 - 10,000 employeesUsed the software for: 6-12 months. “Desk top sharing feature would sometimes be glitchy during meetings.“ April 30, 2025 Craig M IT Infrastructure EngineerEducation Management, 501 - 1,000 employeesUsed the software for: More than 2 years. “Call quality is consistent on a well-configured network“ May 14, 2026 AK Athina K Product Development ManagerConsumer Goods, 10,001+ employeesUsed the software for: 1-2 years. “Messaging and real-time notifications frequently suffer from delays and failures, and collaboration tools, such as screen sharing and file sharing get too many glitches.“ September 27, 2023 GH Georgina H AnalystComputer Software, 5,001 - 10,000 employeesUsed the software for: 1-2 years. “Its amazing all its functionality is amazing being able to track, record and review callers.“ July 1, 2025 Craig M IT Infrastructure EngineerEducation Management, 501 - 1,000 employeesUsed the software for: More than 2 years. “Not as user-friendly or intuitive“ May 14, 2026 ## Showing most helpful reviews Showing 1-25 of 1334 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Samantha E. Agent Insurance Used the software for: 2+ years ### "Acceptable tool for communicating " October 31, 2025 4.0 Overall the experience with jabber was acceptable and it allowed us to communicate with others across the company Pros It did it’s job when it came to being able to chat with teammates and communicate with others in the enterprise Cons The fact that there wasn’t alot of opportunity to add other productivity or communication applications Review Source BC Bien C. System and Service Operations Analyst Information Technology Food Production Used the software for: 2+ years ### "Cisco Jabber" February 5, 2025 5.0 Overall, my experience with Cisco Jabber has been quite positive. Pros Cisco Jabber is quite popular for its versatility and integration capabilities. Cons There can be occasional issues with call quality or connectivity, especially in areas with poor internet service. Switched from [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) It offers a wide range of features, including chat, video conferencing, file sharing, and project management tools, all in one platform. Review Source RI Ricardo I. Licensed Insurance Producer Telecommunications Used the software for: 1-2 years ### "Easy, and universal." May 31, 2026 4.0 My overall experience is good, it's easy to learn, as well as to use. Wether I am on inbound or outbound mode the application adjusts seamlessly. Also, customer support usually fixes any issues promptly. Pros What I like most about Cisco Jabber is the very complete phone-like user interface. It's very complete in terms of features. Cons What I like least about Cisco Jabber is that it can be laggy at times, and call quality can differ from time to time as well. Review Source VR Verified Reviewer IT Infrastructure Engineer Education Management Used the software for: 2+ years ### "Reliable but dated" May 14, 2026 3.0 Cisco Jabber provides a stable unified communications platform for messaging, presence, and voice/video calling. It integrates well with Cisco UC infrastructure but feels dated compared to newer platforms. Pros Reliable calling functionality Voice and video calls are generally stable Good integration with desk phone systems (CUCM) Call quality is consistent on a well-configured network Cons Outdated user interface UI feels old compared to Teams/Webex/Zoom Not as user-friendly or intuitive Review Source NG Nathan G. Member Service Advocate Insurance Used the software for: 1-2 years ### "Cisco Jabber Review" February 25, 2026 5.0 Overall, Cisco Jabber has been a solid product in my line of work, and has been a constant and stable piece of equipment. Pros The streamlined interface and simplicity of the product make Cisco Jabber an easy solution to customer service phone calls. Cons There are some connectivity issues with using Cisco Jabber. However, these can be attributed to internet issues on the user end. Review Source GH Georgina H. Analyst Computer Software Used the software for: 1-2 years ### "Cisco Jabber" July 1, 2025 5.0 Its an amazing application and a must for companies. Cisco applications in general are great. Our company has been using it for years Pros Its amazing all its functionality is amazing being able to track, record and review callers. Amazing in a call environment. Cons Havebeen using it everyday for 2 years andnot once had an issue. Its also easy to setup. There costumer service is proffesional Review Source VR Verified Reviewer Computer Service Technician Education Management Used the software for: 1-2 years ### "Simple and easy" February 24, 2025 4.0 Easy to find coworkers and call or message them. Pros Easy to use, high quality communication. Cons Simple feature set, not the most stable, lack of auditing capability. Review Source JJ Joshua J. Account Executive Information Technology and Services Used the software for: 2+ years ### "Win with Jabber" June 4, 2025 5.0 Pros I like how intutive and easy to use it is! Coming into work everyday and booting up Jabber is as simple as opening up my Email. Cons Sometimes there are latency/communication issues between Jabber and Finnesse, leading to calls not being recorded. Review Source RI Riana I. Account Manager Entertainment Used the software for: 1-2 years ### "Cisco Jabber is a great app" May 11, 2025 5.0 I loved using Cisco jabber. We have recently switched over and don’t find it as easy as jabber. I liked that it was an app and you could use other web services while speaking on the phone Pros Cisco jabber makes it very easy to use as a phone with clients without using a personal number. I like that there is an app as well and call log Cons I don’t have anything negative to say about Cisco Jabber. It worked well. I would like to hear voicemails in the app rather than email notification Review Source NB Nivesh B. Network Administrator Information Technology and Services Used the software for: 2+ years ### "My Jabber-25" May 3, 2025 5.0 Offers a unified communications platform with pros like ease of use, call management features & integration with other Cisco products. Pros ☆Jabber integrates well with other Cisco products, such as phones, and provides features like caller ID and search for numbers. ☆Jabber is available on both PCs and mobile devices, allowing for continuous communication even when away from the office. Cons Some users have experienced delays between phone calls and application updates. Review Source ET Emilee T. Billing Support Environmental Services Used the software for: 6-12 months ### "Cisco Jabber Review" April 30, 2025 4.0 Positive, it has many features in one program which increases overall efficiency. Pros I liked the instant messaging feature for quick communication. Cons Desk top sharing feature would sometimes be glitchy during meetings. Review Source AS Ashley S. social worker Hospital & Health Care Used the software for: 2+ years ### "Remote calls" November 14, 2024 5.0 Since Covid, I have been working a hybrid schedule. I have days during the week where I work remote and used this app on my computer frequently to make calls to client's. It's been really useful. I can use it anywhere as long as I have internet. Pros You get assigned a number and can easily make calls straight from your computer. This is great if and when you have to work remotely. Cons That you have to be connected to internet or WIFI in order to make calls out/receieve them from computer. Review Source LC Léo C. Trainee Banking Used the software for: Less than 6 months ### "Software that does what you'd expect it to do" September 3, 2024 4.0 Cisco Jabber will certainly meet the classic need of a company looking for a centralised service for making and receiving calls. However, if you're looking for more advanced functions or higher reliability, you'll have to pass. Pros Cicso Jabber is a communication tool that does exactly what you'd expect of it. The calls are clear, the basic functions are easy to learn (even for beginners), the interface is clear and the impact on RAM is almost non-existent. Cons Using this service in a claims processing centre, Cisco Jabber was used almost daily. This is where we noticed the limitations of the tool: frequent errors in call transfers, numerous bugs when used intensively in a short space of time, lack of advanced functions (music on hold, definition of call transfer pools in the event of absence, etc.). Review Source QB Quishea B. Intake Coordinator Hospital & Health Care Used the software for: 1-2 years ### "Great for online audio and video usage!!" November 5, 2023 5.0 Pros I'm a big fan of Cisco Jabber for a few key reasons. The "Two-Way Audio & Video" feature is a game-changer for me. It's like having a face-to-face conversation, even when I'm working remotely. The quality of the audio and video is impressive, making virtual meetings feel natural and clear. I also love how Cisco Jabber integrates seamlessly with other Cisco products. It's like having a one-stop-shop for all my communication needs—whether it's instant messaging, voice calls, video chats, or screen sharing, I can do it all in one place. The flexibility to use Cisco Jabber on different devices is a huge plus for me. Whether I'm on my laptop, tablet, or phone, I can stay connected without any hassle. And, of course, the security features make me feel confident that my communications are always protected. Overall, Cisco Jabber is a go-to for efficient and secure communication in my daily work routine. Cons While I appreciate Cisco Jabber's features, there are a couple of things that have been a bit tricky for me. The interface was a bit overwhelming at first, and it took some time to get used to all the different functions. I also noticed that it can be a bit demanding on my computer's resources, which sometimes affects its performance, especially on less powerful devices. Integration with other Cisco products is cool, but for me, who uses a mix of communication tools, it can be a bit less seamless. Sometimes, managing the security features feels a bit complex, and it might not be everyone's cup of tea. However, these are more like bumps in the road rather than roadblocks. Once you get the hang of it, Cisco Jabber offers a robust communication experience, especially if you're deep into the Cisco ecosystem. Review Source AA Alan A. Learning Manager Printing Used the software for: 2+ years ### "Cisco Jabber Review" February 3, 2022 5.0 My experience with Cisco Jabber has been wonderful. This tool helps me and my organization function well on a daily basis. Pros Cisco Jabber is easy to use in powerful in its execution. I love it! Cons I cannot think of any negative things to say about Cisco Jabber. Review Source PA Pasquale A. Customer success manager Information Technology and Services Used the software for: 2+ years ### "Cisco Jabber, a complete tool for the enterprise Collaboration" August 10, 2023 5.0 I use Jabber but also webex app. Either are very powerful tool that a modern enterprise must have. Pros Cisco Jabber is a very simple and intuitive tool. It is suitable in modern enterprise realities to apply a new way to work. Collaboration helps enterprise to became powerful. Cons Jabber could be used inside the enterprise network but using Sip trunk or Cisco cloud services it becomes the complete tool to manage audio and video conferencing, chat, ftp sharing and so on. The evolution of Jabber is webex app. Review Source Pawan S. Sr. Clinical Report Development Specialist Biotechnology Used the software for: 2+ years ### "Could use a few good updates" February 22, 2019 3.0 Pros I like the Meet Now and screen sharing capabilities. I like being able to set my personalized status and being able to get a hold of colleagues across my company instantly. Cons 1\. I don't like the fact that it does not automatically back up chats. I've lost a LOT of important information when Jabber shut down for one reason or another. It would be great to select which chat threads you want to save. That way, you can mark the chats to save as soon as you start them and the application would save them automatically in the event of a planned/unplanned shutdown. 2. I don't like the fact that sometimes documents can be dragged-and-dropped to send them to colleagues and sometimes it just doesn't work. So the chain of communication is broken when the documents have to now be sent via email. 3. A recent update causes the main Jabber window to automatically appear. It's pretty annoying. 4. Even though the telephony system is integrated, it seems that users cannot call others using that feature. Users should be able to dial any number using a keypad. An older product made by a competitor allowed users to do that. 5. It has a screen capture feature that allows users to send screenshots via chat, but if they try to copy that image (say, to send it to another person), there is no way to do that. I hope future upgrades take this into account, or at least provide a way for users to get instructions on how to go about doing these things (noting, for example, if those features are controlled by the admins). Review Source VR Verified Reviewer Network engineer Telecommunications Used the software for: 1-2 years ### "network technical suuport engineer " June 3, 2023 5.0 So far, my first time i use jabber i felt surprised that there is a technology. i cannot imagine how i will miss this technology if i moved to other cooperate that didn't used this technology. Pros my admiring regarding this application how i can communicate with people from my IP phone ( internet based ) to landlines, and mobile networks line with smooth and high quality calls Cons as i work on an operation field, sometimes i need to do an instant calls as quickly as possible. sometimes i feel that it took much time on opening and to be ready to use. Review Source GP Graham P. IT Analyst Higher Education Used the software for: 1-2 years ### "Connecting to your desk phone from anywhere" August 9, 2022 4.0 Overall, I have been pleased with the software and it has done what I need it to do (ie. someone calls my desk phone, I receive it on either my cell phone or laptop if I'm not there. Pros I like it's ability to connect my to my desk phone from my laptop or cell phone so that I can be connected to others while I'm away and still allows me the ability to mute the phone when away. Cons There isn't much I have bad to say about the software, it does what I need it to do and it has never given me any issues. I might say that I think they could show case some of the features of the app better. Maybe periodic "Did you know?" prompts to let people know what other features it has. Review Source PT Priya T. Senior Data Analyst Information Technology and Services Used the software for: 2+ years ### "An all-inclusive and intuitive platform for voice-over IP and video conferencing" October 18, 2023 5.0 We've been using this app for everything from internal communications to client communications to meetings to messaging, and it's been great. The call quality is excellent, and we appreciate the clarity. The customer service is impressive, and all features (chat, texting, and screen sharing) perform as advertised. To date, we have had a positive experience with Jabber. Pros We utilize it for video calls and VOIP to bridge communication distances. It works wonderfully and can be accessed from any computer or mobile device. The program's user-friendliness and inherent clarity make it simple to grasp how it functions. It facilitates internal communication and collaboration, allowing us to work more efficiently from any location and on any device while also allowing us to serve our customers better. Cons It still has numerous limitations and might use better integration with several third-party programs. Review Source VR Verified Reviewer Customer service representative Telecommunications Used the software for: Less than 6 months ### "Cisco for Business Demands." September 7, 2022 3.0 My overall experience with Cisco Jabber is satisfactory and meets the employee, supervisor and company's needs. It has easy functional operating support, Its easy to access and to direct others to use. The quality of video is clear in all visual aspects and so is the audio. Pros Cisco Jabber Software was Impactful in a variety of different ways. Communication between Employees and Supervisors during the presentations, training and job duties. One on one video conferences, chat messaging and Audio to video calls made the tasks easier to function. The Software Integrated well with the Company's demands. Cons The cons of Cisco Jabber were few, except in one area. This came to the setup or appearance of call commands. At one point the call system malfunctioned, and had to be restarted or reopened. the number of disruptions were few. Review Source Rohit S. Food and beverage service as a associate Hospitality Used the software for: 2+ years ### "For personal instant messaging WhatsApp is there but when it comes to Professio there is Jabber." August 18, 2018 5.0 Instant messaging with coworker, desktop sharing, sending screen shot. Pros 1\. Small, simple and easy interface for instantly messaging in one in the work hour. 2. Desktop sharing is another cool feature i use it when get stuck somewhere and needed advice of senior. 3. One of the most interesting feature of Jabber that few people knows is Alert when available it;s not like you can not message a person when he is not online you do but sometime you just want to message them in real time then this feature work as charm and you get notified when that person become online. 4.Easy to create group and message them as a whole this feature comes in handy when there is birthday of any coworker and you would like to notify your friends that there is special kind of arrangement in pantry at once but yes you can do that personally as well. 5.Password protected. Cons 1\. Older messages get automatically deleted I think at least till now I have not found a way to restore them back but yes I think there would be the solution. 2. I would loved it if they had this feature alert when offline that is quite similar to alert when available. By this way I can track someone's. 3. Interface is easy at the same time boring. Review Source Sanchita A. Software Engineer Telecommunications Used the software for: 2+ years ### "Cisco Jabber - A Professional way of communication" October 19, 2018 5.0 Cisco jabber is helping us to manage communication with in the complete office. It's really a great professional instant message application that help to get connecting colleagues in the instant way. Pros Cisco jabber is an instant messaging application that provide the professional environment for communication with in a network . Integrity of Cisco jabber with Outlook & IP is really amazing and provide the real time update with it that other person is busy or on call or in meeting. Group chat is possible where a host can join it with a simple approval or setting the auto-approval. Screen share & Desktop control is also possible with Cisco Jabber. Their is a limited and some professional emojis also which help in expressing the feeling for our words. Cons The least thing I like in it is that we can not share the images in group chat. Chat history is also very important in professional world can Cisco Jabber should work hard to fix the bug of deleting the history and images that share on the chat, I will loving if they come up with an option of archive chat so we don't delete or loss our important chat. Their are some annoying default setting that company should fix it by default. Review Source Abhay S. Client Services Manager Staffing and Recruiting Used the software for: 2+ years ### "Great app for official use " September 30, 2022 5.0 Great software for office and use, I will recommend everyone Pros It's interface and very easy to use for audio calling and video calling and you use for live chatting as well Cons as nothing it's good software sometimes it's a disconnect, but it something to related to Internet networks Review Source RB Rita B. Paralegal Law Practice Used the software for: 2+ years ### "Cisco Jabber is dependable and user friendly" April 27, 2023 4.0 Jabber makes it easy to communicate within the firm and with clients Pros The product is easy to use and intuitive. We use it firm-wide with much success. You have mobile and desktop options, which is great for whatever the day calls for. Cons Not aware of difficulty in integration but it took some getting used to Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.