Helping businesses choose
better software since 1999
better software since 1999
Guides & Research
Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Capterra carefully verified over 2 million reviews to bring you authentic software and services experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. Learn more.
Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software and service providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. Learn more.
Pros
When mass messaging is needed, this software serves as the best platform for that. It is a holistic software with great vision to bring the change.
I have really enjoyed it and will continue to learn all the ways that it can be utilized. It has been a great help, especially with the pandemic going on.
When I first started using Jabber, I love that it replaced my physical office phone. It's easy to use, reliable and the call quality is often better than other softphones I have used.
What I like most about this software is that you get very good quality calls for voice and for video calling. It is also great for conference calls and meetings.
Cons
The only complaint I have is that sometimes the alerts do not pop up right away and I miss a message.
We’re suspecting that this is happening after every update, but either way, it is annoying.
Jabber is greedy for the network and offers interruptions that sometimes make communication difficult.
Losing ground due to lack of strong features provided by other vendors.
Most Recent Video User Review for Cisco Jabber
SEE ALL VIDEO REVIEWS
Taking my office phone on the go!
Chris W.
Showing Most Helpful
Showing 25 of 1329 reviews
"Jabbing with Jabber"
Overall: Overall Jabber has been a great add-on to keep up with business while away from my desk. Definitely worth a test run to anyone who doesn't want to sit and wait for calls, etc...
Pros: Jabber is useful when out of the office, whether on or off-site. Works about 90% of the time when off-site.
Cons: Sometimes inconsistent, even when on-site with local wifi but could be an internal issue - yet to be resolved.
"Your Small Business Needs This To Run Like A Medium-Sized Enterprise"
Pros: My favorite feature about Jabber is how it connects to our CRM and phone systems. Whenever a customer calls in from a phone number saved on their account, their account auto-populates for us in our CRM & we're instantly able to service the customer's needs.
Cons: Nothing. I honestly think every business needs this.
"Would never recommend"
Overall: My overall experience with Cisco Jabber can be described as frustrating. The platform has the potential to but it does not live up to expectations. The platform's interface is clunky and non-intuitive, making it challenging to navigate through its various features. Messaging and real-time notifications frequently suffer from delays and failures, and collaboration tools, such as screen sharing and file sharing get too many glitches. File sharing is slow and and most important of all, video conferencing suffers from really poor video quality, dropping calls, and audio-video synch issues.
Pros: It can have potential. In theory it offers a comprehensive suite of communication and collaboration tools that can be valuable for businesses seeking to streamline their operations and enhance remote work capabilities. Customer service is not too bad either.
Cons: It just feels old. It suffers from plenty of issues, from unreliable messaging & notifications to a simply bad user interface. Too many glitches/crashes for a tool that should be making your work-life balance better.
"The Suitable Approach for Meeting Management "
Pros: Cisco Jabber makes every meeting manageable, and there are friendly screen sharing ensures.
Cons: Cisco Jabber is diverse and it creates suitable innovation for companies.
"Cisco Jabber Review"
Pros: Integration across the company with internal messaging.
Cons: It lags sometimes which makes things difficult with speed and productivity.
"Very simple and basic, focus on chat collaboration"
Pros: Cisco Jabber is very easy to use and intuitive, very simple so you can immediately chat and see the status of other users.
Cons: It is very basic, both in layout and in usage. There is no the opportunity of inserting images in the chat (e.g. print screen) or smiles or whatever. Also, I don't like that much the fact that you cannot see the previous chat maybe in other days since the data and the message are not saved.
"The comprehensive unified communication solution to keep my team connected and collaborative."
Overall: Communication between team members is more fluid and efficient, which has resulted in greater productivity and collaboration in our projects. Integration with third party applications such as Microsoft Outlook and Google Calendars has further enhanced our planning and time management capabilities. Additionally, the ability to make high-quality voice and video calls has reduced the need for face-to-face meetings, saving time and resources. Overall, Cisco Jabber has been a valuable addition to our workflow and has significantly improved the way we communicate and collaborate in our organization.
Pros: Since I started using Cisco Jabber at work, I have experienced a noticeable improvement in communication and collaboration with my colleagues. I love how the app integrates instant messaging, voice and video calls, and file sharing into one platform. The presence feature allows me to easily see the availability of my teammates, facilitating fast and efficient communication. Plus, Cisco Jabber's compatibility with a wide range of devices and operating systems allows me to stay connected and collaborate no matter where I am.
Cons: Although Cisco Jabber offers a wide range of features, it also has some limitations. I have occasionally experienced stability and performance issues, especially during video conferences. Also, the user interface could be more intuitive, as it is sometimes difficult to find certain features or settings. Finally, to take full advantage of the capabilities of Cisco Jabber, it is necessary to have an adequate Cisco infrastructure, which can be expensive.
"Fast and Uninterrupted Communication"
Overall: Jabber is used for internal communication in our bank. All meetings are held via Jabber. I did not encounter any problems while using Jabber for all video, audio and text meetings and chats. I didn't see a problem even in fairly crowded meetings. I do screen sharing and file sharing as part of my job. I haven't encountered any problems with these. I am very pleased.
Pros: We do our internal correspondence using Jabber. It provided uninterrupted communication, especially when working from home. It's great for file sharing. I don't remember ever having problems with video and audio communication. It is especially useful for mass chats. I also feel as if my friend is with me in screen sharing.
Cons: I did not encounter any negative features.
"Jabber is a good instant messenger software"
Pros: I like the ability to have video chats while sharing my screen to talk through potential issues with an app.
Cons: The only thing I found that I didn't like about Jabber is the emojis being cartoonish. I would prefer them to be a little more professional.
"useful collaboration tool"
Pros: with Jabber I can see in real time the availability of colleagues
Cons: it is managed an on-premise tool, it is not managed in cloud
"Good to use Cisco Jabber for Meetings, internal chat and conferences."
Overall: reduced time between users to ask for some information and have meetings from each desk.
Pros: Is easy to use, users didn't have a lot of training to learn how to use it, they find some features by themselves. Also we have it synchronized with Webex for external meetings.
Cons: The implementation it was complicated, they help us a lot with the server installation and synchronization with phones, but after that, we saw there are many features, a little confuse.
"Cisco Jabber is easy to use"
Overall: my over all experience using cisco jabber since my company using it everyday for meetings cisco is the best no lags especially on the audio clear and loud
Pros: What I like the most using cisco is more easy to used than the other application that I used even if you are not tech savvy you will easily manage how to used it
Cons: well for me if they will add more filter it will be lovely plus adding different sounds notification will be better
"Cisco Jabber Review"
Pros: The thing that I really like about Jabber is it's utilization for calls
Cons: The thing that I least like about Jabber is the button placement
"Useful tool"
Overall: My overall experience with Cisco was overall fine. The tool is super useful especially for companies on the bigger side. It makes chatting with anyone easy and fast.
Pros: I used Cisco Jabber when I was working at a big company. It is a quite useful tool that allows you to communicate instantly to other colleagues from around the world.
Cons: I feel like Cisco’s design could have been a bit more intuitive for users - however, nothing bad, it takes a day to figure it out and become familiar with it.
"Does the job for work"
Pros: Use it as our phone software as opposed to having physical phones.
Cons: I guess there could be more functionality on the standard set up.
"Sufficient "
Overall: Nice to expose to such features
Pros: Ot is good for organisations with high level of information security.
Cons: It makes the daily operations a little bit difficult for end users.
"Cisco Jabber is dependable and user friendly"
Overall: Jabber makes it easy to communicate within the firm and with clients
Pros: The product is easy to use and intuitive. We use it firm-wide with much success. You have mobile and desktop options, which is great for whatever the day calls for.
Cons: Not aware of difficulty in integration but it took some getting used to
"Cisco Jabber, Just Better"
Overall: Cisco Jabber has been a crucial communication tool for my business, allowing me to easily connect with team members and clients from anywhere.
Pros: What I love about Cisco Jabber is its ability to integrate different communication channels, such as voice, video, and messaging, into one platform.
Cons: Cisco Jabber can be a bit complex to set up and configure, especially for non-technical users.
"Great product to use "
Pros: It's easy to use an it's just take a long time for implantation
Cons: I love the way they improves the software
"Cisco Jabber Review"
Pros: Cisco jabber is a nice tool used for communicating with team members.the clarity of the call is great and it is very effective and sharing live screenshots in the chat was awesome.
Cons: Sometimes we encounter a problems or glitch with the software which make the sitation blocking.
"Phasing Out"
Pros: Its pretty standard when it comes to a communication related software, nothing to boast about
Cons: Bare basic when it comes to functionality and features, my organization is phasing this out for WebEx
"Cisco Jabber Review"
Pros: The file-sharing option is best because I get to share files with colleagues instantly without needing to send an email or putting on the server
Cons: The mic turns itself off sometimes which causes issues in video meetings. This can be a glitch. Please fix.
"A superb end to end communication tool"
Overall: Cisco as a vendor has a great reputation in the market and they are one of the market leaders when it comes to communication management. My overall experience has been tremendous and I was very content with the quality of features.
Pros: Cisco Jabber is one of the best communication tool for managing the end to end communication requirements of your organisation. It has got variety of features to assist the users in meeting their collaboration needs. The quality of conferencing is amazingly high and screen sharing works flawlessly.
Cons: One of the features with which I struggled with Cisco Jabber is it's calling functionality. In order to call someone externally, a user will have to understand and know the pre-fix numbers to be added. Without that it will not be possible to dial an external number.
"Cisco Jabber"
Pros: I like the ability to use this via VPN in order to make work calls from outside the office. I also like the ability to chat with coworkers within my department and externally.
Cons: There is sometimes a problem with how my computer speakers and microphone interface with the software causing me to have to reboot my computer.
"Solid Chat Platform"
Pros: I like the accessibility of chatting and collaborating with coworkers.
Cons: I wish that it was easier to integrate with our video meeting platform so that we could chat and video simultaneously.
