# Cisco Jabber Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Cisco Jabber the right Collaboration solution for you? Explore 1333 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/212050/Cisco-Jabber/reviews --- Cisco Jabber 4.3 (1333) [View alternatives](https://www.capterra.com/p/212050/Cisco-Jabber/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Cisco Jabber Ease of use 4.4 Customer Service 4.2 ## Pros and Cons in Reviews Intuitive and simple interface 95% positive reviews out of 132 Most reviewers describe ease of use as a major benefit, making daily tasks and onboarding straightforward. Slow performance and lagging features 78% negative reviews out of 73 Most users report performance and speed issues, such as sluggish file transfers, delayed notifications, and high resource usage. Shannon E consultant support, 501 - 1,000 employees. "Due to system requirements, it can sometimes lag on lower end PC specs." Efficient internal team collaboration 96% positive reviews out of 128 Most reviewers find colleague communication straightforward, with instant messaging, screen sharing, and status visibility enhancing teamwork. Frequent authentication and access problems 73% negative reviews out of 71 Most users report login issues, including forgotten credentials, repeated logouts, and complicated password management. Seamless remote workforce connectivity 98% positive reviews out of 53 Most reviewers indicate remote work is smooth, enabling secure calls, collaboration, and support from any location. Unstable application with frequent crashes 90% negative reviews out of 61 Most reviewers indicate the software often crashes, freezes, or requires restarts, disrupting workflow and causing missed messages. ## Showing most helpful reviews Showing 1-25 of 1333 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Samantha E. Agent Insurance Used the software for: 2+ years ### "Acceptable tool for communicating " October 31, 2025 4.0 Overall the experience with jabber was acceptable and it allowed us to communicate with others across the company Pros It did it’s job when it came to being able to chat with teammates and communicate with others in the enterprise Cons The fact that there wasn’t alot of opportunity to add other productivity or communication applications Review Source BC Bien C. System and Service Operations Analyst Information Technology Food Production Used the software for: 2+ years ### "Cisco Jabber" February 5, 2025 5.0 Overall, my experience with Cisco Jabber has been quite positive. Pros Cisco Jabber is quite popular for its versatility and integration capabilities. Cons There can be occasional issues with call quality or connectivity, especially in areas with poor internet service. Switched from [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) It offers a wide range of features, including chat, video conferencing, file sharing, and project management tools, all in one platform. Review Source SP Sarah P. Automation Consultant Financial Services Used the software for: 1-2 years ### "Outdated Technology" November 27, 2024 2.0 It was OK - just have better tools to use now that combine capabilities. Pros Easy tool to chat internally, easy to use. Cons Lack of additional functionality - many other tools allow chat + other options. Review Source NG Nathan G. Member Service Advocate Insurance Used the software for: 1-2 years ### "Cisco Jabber Review" February 25, 2026 5.0 Overall, Cisco Jabber has been a solid product in my line of work, and has been a constant and stable piece of equipment. Pros The streamlined interface and simplicity of the product make Cisco Jabber an easy solution to customer service phone calls. Cons There are some connectivity issues with using Cisco Jabber. However, these can be attributed to internet issues on the user end. Review Source VR Verified Reviewer Computer Service Technician Education Management Used the software for: 1-2 years ### "Simple and easy" February 24, 2025 4.0 Easy to find coworkers and call or message them. Pros Easy to use, high quality communication. Cons Simple feature set, not the most stable, lack of auditing capability. Review Source GH Georgina H. Analyst Computer Software Used the software for: 1-2 years ### "Cisco Jabber" July 1, 2025 5.0 Its an amazing application and a must for companies. Cisco applications in general are great. Our company has been using it for years Pros Its amazing all its functionality is amazing being able to track, record and review callers. Amazing in a call environment. Cons Havebeen using it everyday for 2 years andnot once had an issue. Its also easy to setup. There costumer service is proffesional Review Source JJ Joshua J. Account Executive Information Technology and Services Used the software for: 2+ years ### "Win with Jabber" June 4, 2025 5.0 Pros I like how intutive and easy to use it is! Coming into work everyday and booting up Jabber is as simple as opening up my Email. Cons Sometimes there are latency/communication issues between Jabber and Finnesse, leading to calls not being recorded. Review Source RI Riana I. Account Manager Entertainment Used the software for: 1-2 years ### "Cisco Jabber is a great app" May 11, 2025 5.0 I loved using Cisco jabber. We have recently switched over and don’t find it as easy as jabber. I liked that it was an app and you could use other web services while speaking on the phone Pros Cisco jabber makes it very easy to use as a phone with clients without using a personal number. I like that there is an app as well and call log Cons I don’t have anything negative to say about Cisco Jabber. It worked well. I would like to hear voicemails in the app rather than email notification Review Source NB Nivesh B. Network Administrator Information Technology and Services Used the software for: 2+ years ### "My Jabber-25" May 3, 2025 5.0 Offers a unified communications platform with pros like ease of use, call management features & integration with other Cisco products. Pros ☆Jabber integrates well with other Cisco products, such as phones, and provides features like caller ID and search for numbers. ☆Jabber is available on both PCs and mobile devices, allowing for continuous communication even when away from the office. Cons Some users have experienced delays between phone calls and application updates. Review Source NW Nathaniel W. Account Executive Information Technology and Services Used the software for: 1-2 years ### "Jabber review" May 4, 2025 5.0 Pros Makes it easy to connect and make internal calls and external calls. Cons Can be finicky and disconnect from finesse dropping my calls. Review Source AB AARON B. IT Admin Retail Used the software for: 1-2 years ### "Jabber Review" January 3, 2025 5.0 It is a very creative and convenient application, great to use daily and very easy to use as well Pros The caller ID is very innovative and useful in everyday work life. Also the search feature for numbers is very useful Cons Sometimes there is a bit of a delay between phone and application to see who is calling Review Source LC Léo C. Trainee Banking Used the software for: Less than 6 months ### "Software that does what you'd expect it to do" September 3, 2024 4.0 Cisco Jabber will certainly meet the classic need of a company looking for a centralised service for making and receiving calls. However, if you're looking for more advanced functions or higher reliability, you'll have to pass. Pros Cicso Jabber is a communication tool that does exactly what you'd expect of it. The calls are clear, the basic functions are easy to learn (even for beginners), the interface is clear and the impact on RAM is almost non-existent. Cons Using this service in a claims processing centre, Cisco Jabber was used almost daily. This is where we noticed the limitations of the tool: frequent errors in call transfers, numerous bugs when used intensively in a short space of time, lack of advanced functions (music on hold, definition of call transfer pools in the event of absence, etc.). Review Source CW Chad W. Production Partner Real Estate Used the software for: 2+ years ### "Cisco Jabber Review" July 6, 2024 4.0 Pros Integration across the company with internal messaging. Cons It lags sometimes which makes things difficult with speed and productivity. Review Source VR Verified Reviewer On site It Analyst Law Practice Used the software for: 2+ years ### "Cisco Jabber in everyday life" June 7, 2021 5.0 I support users of the company where I work and they always speak very highly of Cisco Jabber, the Application has been improving more and more. I do conference call with it every day and I am more and more surprised, the application looks great and is easy to use. Pros Easy to implement software, I helped to implement the software in the company where I work and it was very smooth. Cisco Jabber is very intuitive and easily accepted by the user, you can use it on your computer and also on your mobile phone, an excellent and practical application, I strongly recommend Cisco Jabber. Cons The video-conference part is little disclosed when purchasing the Software. It would be a point where the marketing sector can invest, disseminate this functionality that JABBER has, so that they could get more customers. Review Source Ric H. Financial Representative Financial Services Used the software for: 1-2 years ### "Contact your customers with Cisco! " November 15, 2022 5.0 Cisco made handling my job very easy. You can even see what call queues you are in and see call volume! Pros I really like how clients phone numbers are saved in the recently contacted, so if a call drops you can easily call the number back Cons Sometimes, Cisco can be a bit buggy and not connect to your device due to cookies or needing to restart and clear your devices cache. I am unsure why that is, but it happens occasionally Review Source BB Blake B. Utility Technician Civil Engineering Used the software for: 2+ years ### "Instant Chatting with Jabber" September 7, 2023 5.0 I use it mainly as a quick chat solution for internal situations, but the screen share feature is also a great benefit that has been useful in the past. Pros My favorite part of Jabber is the screen sharing functionality. I usually use this feature when the IT help desk is trying to get me out of a digital hole that I've dug. They can show me the steps to follow to complete the task at hand. Cons Honestly, the thing I like the least about it is that it runs it's start up sequence automatically whenever I restart my computer. I understand why this needs to happen so that it can run properly, it's just mildly annoying. Review Source Prashant S. Architect Architecture & Planning Used the software for: 6-12 months ### "Best Video Conferencing Software" September 26, 2022 5.0 Overall experience is just amazing with Cisco Jabber. Pros The live chat feature is the best feature I like about Cisco Jabber. This feature helps me connect with my clients and deliver an urgent message. Cons There's nothing to dislike about Cisco Jabber. The user interface is very easy to use. Every feature is amazing. Review Source Alvaro M. Account Manager Utilities Used the software for: 2+ years ### "We use Jabber for both work and play in the office" August 1, 2018 5.0 We use Jabber for corporate presence, instant messaging, chat, voice and video calls. It works seamlessly with other Cisco products. And for me, a nostalgic value which reminds me that Jabber has been my go-to messaging platform for decades, and it continues to impress and be a reliable workhorse. Pros Initially, I can't believe that the Jabber software we loved back in the University has been aquired by Cisco. It was pleasant news because it signals the more professional maintenance and dev for this much loved software. We use Jabber (then, and) now for our main messaging software. It is easily deployable company-wide or even to small departments and teams for a limited/specialized use case. The UI is pretty clean, lite, fast, and functional. In the office, it is easy to see Presence (i.e., who's online and perhaps ready for a chat). Now the call both audio only or with video is very reliable. It is pretty solid for corporate use. Since this is owned by Cisco, you can expect seamless integration with a host of other CIsco products you may have (e.g., we use it in conjunction with Cisco WebEx). Cons Well... aesthetics matter a lot to me.. and Jabber, although has been refined a bit, still needs a more modern look and feel (especially now that there are tons of other messaging platforms available). Just a note though to keep backups of important conversations (e.g., in chat). I have had experience when my old messages got deleted when I leave a chat group. Review Source laB lyka angelic B. customer service representative Consumer Services Used the software for: 1-2 years ### "Cisco Jabber is easy to use" October 17, 2023 5.0 my over all experience using cisco jabber since my company using it everyday for meetings cisco is the best no lags especially on the audio clear and loud Pros What I like the most using cisco is more easy to used than the other application that I used even if you are not tech savvy you will easily manage how to used it Cons well for me if they will add more filter it will be lovely plus adding different sounds notification will be better Review Source VR Verified Reviewer Software Developer Used the software for: 2+ years ### "I use Cisco jabber everyday for meeting, chatting , sharing snapshot,sharing screen with Colleagues." July 20, 2018 4.0 In my daily work life, I discuss my issues , make a call, sharing screen while doing my problem. I can easily talk with any of my colleague with this and share my screenshots of issues and bugs easily with different people. With this, i can see client or colleague's screen to view their issues in better way. I can share my instant status with someone while i am on the call or in the meeting so someone not disturb me while busy work. I can create the group whenever i need to call my colleagues for my achievements sweets or discuss about the good news with them. Share the emoticons with them and let them know my instant mood. Moreover, i can arrange meeting with clients and ping to them for urgent meeting if he/she is available on the same time. Pros We can share screen with client and colleague's system with this and ping to anyone which under Cisco connection. We can create the common group , sharing screenshots , use different emoticons etc with this. It helps a lot to us in our daily work. This is simple tool, the laymen also use this with simple way. Cons The most least thing about this is which happed to me many times that while meeting with client it automatically disconnected. And also Cisco jabber delete the history messages which i think it worst thing. Sometimes we need to see old messages but for some time stamp it delete the messages. If it stores all the history then it would be lovable. Review Source Heena B. Software Engineer Computer Hardware Used the software for: 1-2 years ### "Review for Cisco Jabber platform" May 30, 2024 5.0 Good. It is a platform that is your one stop solution to conduct online meetings seamlessly. Pros It is a very nice and trustable platform for online conferences at your company. Must recommend Cons Noting. Everything is working well with this. Review Source VR Verified Reviewer Consultant Information Technology and Services Used the software for: 2+ years ### "A great collaboration tool with call features similar to VoIP" July 26, 2022 4.0 Overall a good team collaboration tool for quick connect within workplace environment like traditional VoIP phones Pros When we started work from home then collaboration issues started and there comes this tool into play. It really is good replacement for office VoIP phones. Cons Sometimes it gets hang while being on call and then you need to restart the application.. not always but it's annoying when it happens Review Source SM Sahil M. Data Scientist Information Services Used the software for: 2+ years ### "Cisco Jabber Review" February 19, 2023 5.0 Pros The file-sharing option is best because I get to share files with colleagues instantly without needing to send an email or putting on the server Cons The mic turns itself off sometimes which causes issues in video meetings. This can be a glitch. Please fix. Review Source Vandana G. Business Analyst Management Consulting Used the software for: 2+ years ### "Cisco Jabber a great collaboration tool" April 28, 2019 5.0 Integration of Cisco Jabber with Microsoft Office is great and helps in to fetch the meeting details from Outlook calendar. The Android Auto integration is great. The Multi-line allow the user to receive and call over multiple line with complete details of line being used. Pros Cisco Jabber is a great collaboration tool. User interface for instant messaging and desktop screen sharing enhance the user experience with its enrich features and functionality like popup notification for instant messages. Newly added emoji in Cisco Jabber 12.0 looks more interesting that add expression to your words. We can manage the group in our contact list. The group chat auto join is a great feature that helps to join the group in case you are not available to accept the group request. Jabber bots can launch the chats and calls. Cons We are using the Cisco Jabber from past four years. The search panel for chat is a missing feature and needs to be added. Cisco Jabber should also work on encrypted backup and archiving chat options. It also needs the features to hide the images under chat and should enable the image share on group chat. Groups should also come with history feature. Review Source VR Verified Reviewer Software Developer Information Technology and Services Used the software for: 2+ years ### "Something best to use for chatting!!" October 12, 2018 5.0 I am happily using cisco jabber from last 3 years in my office. And I am very satisfied with the features and its intelligences. Thank you cisco jabber team, you people have done excellent work. Pros It's has excellent intelligence of framing all things related to chat in a single window like: 1. It shows all the person name whom you have chatted in a column left side of display and at the same time it also shows number of messages that people are sending you. 2. It memories all messages in one to one message form. So user can read it later if needed. 3. It provides the feature to create chat group to discuss anything with many people at a time. 4. It provides the feature to share screen with other user and give read/write access which very useful for corporate sector. 5. Jabber has given many commonly used status like: Available, In meeting, do not disturb, offline..etc and also has feature to customise status. 6. It has excellent features of showing you notifications when particular person becomes available on jabber. 7. It has features to save chats. Cons 1\. Sometimes screenshots sent on jabber gets deleted. 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