# Page 10 | Cisco Jabber Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 10 - Is Cisco Jabber the right Collaboration solution for you? Explore 1332 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/212050/Cisco-Jabber/reviews

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Cisco Jabber

4.3 (1332)

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Last updated March 13th, 2026

# Page 10 - Reviews of Cisco Jabber

## Showing most helpful reviews

Showing 226-250 of 1332 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VR

Verified Reviewer  
Business Analyst  
Banking  
Used the software for: 2+ years

### "Great opportunity for corporate employees"

June 7, 2019

4.0

Pros

In-house communication, in-house meetings, file sharing, screen sharing and integration with Cisco phone provide great opportunities for company employees. You can join a webex meeting or create an instant meeting from the Communicate tab. Through the Recent Calls tab, you can see anyone you call over the phone or application without a date constraint.

Cons

When I close and reopen the conversation window, the conversation window history is completely erased,this should be optional. There is no possibility to send forward dated messages.This should be provided

Review Source

VR

Verified Reviewer  
Research & Assessment Specialist  
Higher Education  
Used the software for: 2+ years

### "Great way to communicate with colleagues"

January 9, 2019

4.0

My entire place of employment uses Cisco Jabber as a way to instantly message each other. As we have upwards of 500 employees this is a great benefit to us.

Pros

I love that Jabber provides an easy way to contact colleagues instantly. The feature that shows if an individual is available, away, or on a call is beneficial when trying to reach someone.

Cons

The only complaint I have is that I cannot drag and drop images into the chat. When I do that it shows up as a file transfer rather than just sending the picture. In all honesty, this is a minor inconvenience and is far outweighed by the benefits.

Review Source

Manny P.  
Network Administrator / Cable Technician  
  
Used the software for: 2+ years

### "Staying Connected."

March 7, 2018

4.0

Great software to keep everyone connected. The application easily can be added to android and iPhone and all you have to do is leave the application running and your office calls easily will be transferred to your cell phone when they come in. Worth looking into, if your looking for a better means of staying connected.

Pros

Great way to keep everyone connected and to have easy access to your staff when on the road or away on business. Keeping everyone always connected.

Cons

I have noticed that the software get's buggy when phone platforms have been updated. And the user's have to wait for a fix before everything goes back to normal.

Review Source

Ivan C.  
Data Scientist  
Pharmaceuticals  
Used the software for: 2+ years

### "Enterprise tool for communication"

June 19, 2020

3.0

It does the job if it works, other than that I would probably look for other options.

Pros

Cisco Jabber connects to the your phone line and allows you to take and make phone calls straight out from your computer. It is convenient and easy to use.

Cons

The software is glitchy and it disconnects frequently, the software also takes up a good amount of memory from your computer.

Reason for choosing Cisco Jabber

Company decision

Review Source

VR

Verified Reviewer  
Small Business Owner  
Hospital & Health Care  
Used the software for: 2+ years

### "Makes inner office communication simple!"

December 4, 2018

5.0

Pros

Sometimes you just need to quickly ask a question to a coworker or someone in a different department and email isn’t necessary, maybe you just want to chat with someone about a project quickly but aren’t able to talk on the phone, that’s where Jabber comes in! I’ve used numerous IM programs and I think Jabber is the best. It’s easy to use, easy to deploy, easy to set up for end users, and it’s a great product!

Cons

Only saving the previous 90 messages or so is a good idea but also a headache sometimes. I wish there was a way to index prior messages

Review Source

Brian M.  
Network Services Manager  
Construction  
Used the software for: 2+ years

### "Best Business Instant Messaging and Presence Solution"

December 3, 2019

5.0

Great product for internal company communications whether your are in the same office or remote offices.

Pros

Cisco Jabber integrates fully into the Cisco Unified Communications portfolio allowing you to control your desk phone from your computer when receiving and making phone calls. Creating a contact list in Jabber is a great way to see if your colleagues are available .

Cons

I have been using Cisco Jabber for over 6 years and the product has gotten better with every version. I would like to see more integration with some of the could based collaboration products Cisco has.

Review Source

Yamini S.  
Associate Software Engineer  
Computer Software  
Used the software for: 1-2 years

### "Jabber - The most powerful tool for corporate communication"

August 4, 2018

4.0

i have already mentioned the benefits in the Pros section. Jabber saves my time and money. I don't have to take help of any other messaging tool because Jabber does all that I need.

Pros

By far, the best software for communicating with my colleagues. We can share links and images apart from text messages. There are also emojis on Jabber which is a plus point. One more good thing is that we can put a "notify me when available" notification when anyone is away for a while.

Cons

Doesn't provide the feature for sharing screenshots on groups. Sometimes the screenshots that are shared open in low quality which is a kind of drawback for me. Responds a bit slow when we share our screen with anyone. Also, it is limited only to a particular organization only.

Review Source

Giovani G.  
Analista Operacional  
Machinery  
Used the software for: 1-2 years

### "avaliação Cisco Jabber"

January 30, 2023

5.0

Pros

Interface fácil e pratica de utilizar, ótimo para reuniões e apresentações corporativas.

Cons

Dependendo da sua internet a plataforma pode variar um pouco a conexão fazendo a qualidade da chamada ficar um pouco abaixo da qualidade normal oferecida

Review Source

VR

Verified Reviewer  
Senior Technical Support Engineer  
Information Technology and Services  
Used the software for: 2+ years

### "Jabber - the one stop communication shop!"

October 4, 2018

5.0

Pros

Easy to use! Reminds me of MSN Messenger! LOVE that I can stay instantly connected to my entire organization. LOVE that I can access it via app, web, or desktop. LOVE that I can personalize it with Webex for quick screenshares LOVE the quick file transfer protocols.

Cons

I don't like that I cannot customize some of the desktop features like display colors, etc. I don't like that it will not allow me to file transfer with an actively opened file, it doesn't make a copy on the fly like others will, have to close out of the software, and re-open.

Review Source

Maddie S.  
IT Support Specialist  
Information Technology and Services  
Used the software for: 1-2 years

### "Social Software for Workplace"

June 8, 2019

5.0

Overall, Jabber has solved our communication issues in the workplace.

Pros

Jabber is being used in our organization for communication between teams. It is fast and intuitive, we can easily create a group with multiple contacts and chat with everyone at the same time. Which helps in sharing ideas with everyone and getting their feedback on them. Cisco Jabber made our teams more efficient because we can share screenshots and screen as well. Overall, Jabber is a wonderful social software for workplace.

Cons

The Only problem we have encountered with Jabber is that sometimes it becomes unresponsive and we have to close and restart it again. Which is an inconvenience, especially when you in the middle of a conversation.

Review Source

jJ

john J.  
self employed.  
Computer Software  
Used the software for: 2+ years

### "My personal experince working with Cisco Jabber. "

January 4, 2022

5.0

My overall experince is very good and i would recommned it for personal or commerical use.

Pros

The fact that you are able to commuincate with this software between two devices that have Jabber installed on them.

Cons

nothing that i do dislike personally, but i would like to see more added functinaclly to this software in the near future.

Reason for choosing Cisco Jabber

very reliable conferencing software.

Review Source

Marko P.  
Helpdesk Agent level 2 Managed Services Operations Retail & Hospitality Helpdesk  
Information Technology and Services  
Used the software for: 6-12 months

### "CIPC's successor, but at what cost?"

March 31, 2021

3.0

Recently my team migrated from Cisco IP Communicator to Cisco Jabber. I like the modern UI of the application because it was definitely a step-up when compared to CIPC. It’s easy to set, it has a dark mode, it’s easy to manipulate with the phone numbers, it shows Caller ID. What I don’t like are the steps and the way you create conference calls. It’s a little bit counter-intuitive and you might get stuck the first time you try to create a conference call. Also, the way you switch between 2 active calls is counter-intuitive as well. Also, a lot of my team members are complaining that when they set Jabber to “Never start calls with video”, it turns back to “Always Start calls with video” on its own. We’re suspecting that this is happening after every update, but either way, it is annoying.

Pros

What I liked the most is the change in design when compared to its predecessor CIPC and advanced settings it offers.

Cons

Conferencing and switching between calls, starting calls with video after an update, those are the biggest issues.

Review Source

Jay S.  
Software Engineer  
Computer Software  
Used the software for: 2+ years

### "Good communication tool "

February 21, 2019

4.0

I have used the tool primarily as the communication tool within my org. Its simple tool to use and it does its job. Over all Cisco Jabber is a good tool. But Cisco needs to focus on the UI of the tool as well for better user experience. .

Pros

Simple UI Easy to use. Easy to search and initiate communication with people within your organization. File Sharing support is helpful.

Cons

not so much to not like. this is a simple tool. The audio tone that it plays when you receive a message a bit annoying to me. Also if you are coming after using Skype for Business , Jabber will look little annoying.

Review Source

Heather H.  
Referral Coordinator  
Hospital & Health Care  
Used the software for: 1-2 years

### "Jabber"

July 19, 2019

5.0

I use Cisco Jabber constantly throughout the day, daily. It is a great tool to communicate with co-workers when you may not be available by phone. It is very user-friendly. I found it easy to add contacts, as well as set up different groups within my contacts. One of the features I really enjoy is that you can open previous one-on-one conversations and look back at what was said.

Pros

Easy to use Saves one-on-one conversations Easy to do group chats

Cons

It does not save group conversations after the conversation window has been closed.

Review Source

VR

Verified Reviewer  
Product Owner  
Telecommunications  
Used the software for: 2+ years

### "Quedo algo viejo pero Jabber es una buena opcion"

January 11, 2023

3.0

Pros

Su facilidad para hacer llamadas y chatear con colegas

Cons

Quedo algo viejo en comparacion con la competencia

Review Source

Shubham S.  
Associate Business Analyst  
Computer Software  
Used the software for: 1-2 years

### "It's a good platform where anyone can connect with others within an organisation. "

July 25, 2018

4.0

Pros

Able to share link, screenshots to other participants whom we are unable to reach. We can directly navigate to the shared folder by clicking on links . We can share the system urls and any message which is important. If we want to send any information to more than one members than we can create a group and share the same information to all of them. It's very easy platform to access and we can also set the status of our jabber like Dinner, In meeting, Don't disturb, Available etc so that we can guess that whom we are messaging is able to respond or not.

Cons

All the chats can't be saved into the system. Quality of shared screenshots decreases. It can be used only within an organization.

Review Source

VR

Verified Reviewer  
Senior Software Engineer  
Information Technology and Services  
Used the software for: 1-2 years

### "Cisco Jabber- A tool for communication"

August 9, 2019

4.0

The overall experience is satisfactory as I got my own extension so anyone who wants to call me can call in through jabber extension.When I started using it was new for me and since it is very user friendly it did not take much tie for me to learn the usage.

Pros

I like this tool as it has a unique feature of storing the chats on your webmail as soon as your conversation end. Even you can open the chat and parse through older chats.It is very user friendly and easy to use. The interface is quite easy and comfortable for any new user to use. User will not find difficulty for accessing it first time.

Cons

The tool can only be used internally within the organtization. And also you cannot setup and send meeting invite to anyone outside the organization

Review Source

BC

Beatriz C.  
Credit Risk Anslyst  
Automotive  
Used the software for: 2+ years

### "cisco jabber"

December 1, 2022

5.0

Nos ayuda hacer reportes y que los empleados de atención al cliente pueden atender las llamadas correctamente

Pros

La facilidad a la hora de aprender a usarlo y porque muestra datos relevantes sobre las llamadas

Cons

Suelen haber algunas incidencias mensuales

Review Source

Christine W.  
Student  
Education Management  
Used the software for: 2+ years

### "Great for collaboration"

October 17, 2021

5.0

Overall, I had a positive experience with Jabber and I would recommend it to others.

Pros

I loved that Jabber allowed me to communicate with my colleagues and team members efficiently. It was most useful for when I had a quick question that didn't necessitate sending an email.

Cons

There were some glitches with Jabber that made it crash sometimes or log me out, however, it was infrequent and overall, I still had an excellent experience with it.

Review Source

VR

Verified Reviewer  
Systems Administrator  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Clunky but works"

September 17, 2019

4.0

It's a good replacement for my desk phone. It sometimes breaks, requiring administrator/helpdesk resets, but when it works, it works well.

Pros

Doesn't get in the way and try to take over your entire desktop. You can delete voicemails from its interface rather than having to call and navigate slow menus. It doesn't slow down Windows much at all.

Cons

It seems to forget or lose my password about once every 5th login. It doesn't integrate with active directory well. Understanding its UI can take a while and it doesn't allow me to control the whole thing via the keyboard.

Review Source

VR

Verified Reviewer  
Software Integrator  
Computer Software  
Used the software for: 2+ years

### "Cisco jabber is secure platform for businesses environment. "

July 9, 2018

3.0

Daily conversations with clients. Ease to connect. Ease to schedule calls

Pros

Group and individual conversations are easy. We can update status if we are going for lunch or meeting We can share screen between clients Also we can take snapshot of needed display, while engaged in conversation. We can manage meetings. We can block individuals inside or outside the domain We can schedule video call too.

Cons

Ciscojabber. Exe process consume lot of memory. It cause burden to memory. We cannot send file attachments. We cannot change much looks

Review Source

VR

Verified Reviewer  
Consultante rgpd  
Insurance  
Used the software for: 2+ years

### "Messagerie d'un autre temps"

October 5, 2022

4.0

Expérience globalement négative.

Pros

Permet de communiquer en temps réel De créer des groupe et de partager son écran

Cons

L'interface est d'une autre époque Ses fonctionnalités sont un peu brouillon

Review Source

VR

Verified Reviewer  
Operations Analyst  
Logistics and Supply Chain  
Used the software for: 1-2 years

### "Good conferencing application"

January 31, 2022

5.0

Pros

I do not use this application with my current position. I used it in a prior role as a remediation analyst where we spoke with clients daily via phone. Jabber allowed recording of these phone calls for internal company accountability, training, and improvement. If anything went wrong in a call, these things were recorded.

Cons

This application was annoying as a user due to the additional steps involved while using it. It was also uncomfortable knowing everything was being recorded at any given moment even if it was necessary from a company standpoint.

Review Source

Luke S.  
Software Developer  
Information Technology and Services  
Used the software for: 2+ years

### "Easy to use chat application"

August 26, 2019

5.0

I use this daily to chat with teammates when I have a quick question or need to chat with someone at a different location. It's very easy to set up and use and is often seen before email communication.

Pros

I love the ability to set up contacts under groups so I can organize my contacts by teams. Screen capture is easy to use if you need to share a screenshot with someone. Easy to chat individually or set up group chats.

Cons

Doesn't save chats if jabber is closed or your computer restarts. It would be nice if it saved chats for 30 days or to a certain file size.

Review Source

VR

Verified Reviewer  
Computer User Support  
Hospital & Health Care  
Used the software for: 2+ years

### "Team chatting "

March 17, 2020

5.0

We as a team with more than 200 users per day have little issues will any off the dad to day stuff. It just works and works well.

Pros

I like the fact that is can control my desk phone. Working away I can answer my phone with just a mouse click and it pops up in my screen and or i can decline call and it goes to voice mail with just one click. Plus it can do other things like play voice mail and share your screen for quick meetings. Plus it has a Active Directory

Cons

Sometime the LDAP dose not bring over the new passwords when people are forced to change passwords. Than is about all we have had issues wish in 4 years.

Alternatives considered

[Webex Suite](https://www.capterra.com/p/237272/Webex/)

Reason for choosing Cisco Jabber

It was more integrated with our phone system and gave us more functionality and better management.

Review Source

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