# Page 11 | Cisco Jabber Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 11 - Is Cisco Jabber the right Collaboration solution for you? Explore 1332 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/212050/Cisco-Jabber/reviews

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Cisco Jabber

4.3 (1332)

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Last updated March 13th, 2026

# Page 11 - Reviews of Cisco Jabber

## Showing most helpful reviews

Showing 251-275 of 1332 Reviews

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Rating

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Reviewer's Role

Length of Use

Frequency of Use

Ramesh M.  
Associate Manager  
Computer Software  
Used the software for: 1-2 years

### "Cisco Jabber Review"

November 7, 2018

3.0

Cisco Jabber does not having much feature or having something out of the box compare to lot other Communication tool available. But still its satisfy the basic messaging features.

Pros

Clean and neat UI customized availability status Can install in your phone as well Set up calendar invites

Cons

many issues in Presentation mode or while on Meeting , other calls goes to VM very often we had Login issue due to Active Directory Sync it is hard to manage from an administrative standpoint Search and add favorites option is not good file sharing support is not for all file types offline messages are undeliverable, without any indication many time Jabber installation broke down and we have to ask support to fix

Review Source

Chris V.  
.NET Developer, Reporting  
Railroad Manufacture  
Used the software for: 2+ years

### "Jabber is a great solution for inter-office communication"

November 27, 2018

5.0

Overall, Jabber is a convenient and useful tool. It allows easy communication with colleagues and customers.

Pros

Jabber is a great communication tool that has a full set of tools and features. It integrates well with our Cisco phone system and allows for conferencing, chatting, screen sharing, managing contacts and sharing files. I especially like that it saves all past chats and logs indefinitely.

Cons

Initial configuration has some challenges. Also, for some reason jabber occasionally loses contact with my phone and has to be re-started.

Review Source

VR

Verified Reviewer  
Production Traffic Coordinator  
Internet  
Used the software for: 2+ years

### "Decent Communication Tool"

November 14, 2018

4.0

Overall, my experience has been really good. This is a pretty reliable service for my company. It also has a mobile version so if you are travelling or on the go it's a good option to have!

Pros

There are a couple pros to cisco jabber: 1. Easy to Use 2. Connects to Microsoft outlook 3. Group Chats 4. Video capability 5. Connects to Webex It has everything most companies need to use

Cons

There are a few cons to Cisco Jabber: 1. Crashes more than I'd like it to 2. Cannot send photos in a group chat 3. Limited Emojis Overall for an office setting it is useful

Review Source

SW

Shane W.  
Draftsperson  
Construction  
Used the software for: 2+ years

### "Great Platform for Inter Buisness Communication"

June 21, 2022

4.0

Pros

Ease of use, and the functionality. Being able to remote access to listen to voice mail messages on my work phone from home has been a game changer. Quick and easy chat system, being able to share things with co-workers in an instant helps move business faster.

Cons

Chat functionality is fairly rudimentary, while usable, it's a no nonsense tool. Unable to easily communicate with people outside the platform. No ingrained method to host meetings or video calls (i.e. Microsoft Teams), would be a useful feature to have.

Review Source

VR

Verified Reviewer  
Software Test Engineer  
Computer Software  
Used the software for: 2+ years

### "Fantastic tool for communication without bothering the location"

June 2, 2019

3.0

It’s good to communicate with your colleagues without bothering the location. So I will recommend it to all.

Pros

1) it has ability to share the screen so doing video conferencing using jabber is good. 2) it has feature to capture screenshots. 3) communication is easy and fast with jabber. 4) it shows the status as available, busy and in a meeting etc. also we can add our custom status too.

Cons

Sometimes it gets crash without any reason. Also the emoticons are not so good. Sometimes Screen sharing takes time and not work well.

Review Source

David M.  
Director of Technology Services  
Law Practice  
Used the software for: 2+ years

### "Easy-to-use and power communication tool for our firm"

November 13, 2017

4.0

Communication

Pros

Easy to use and very effective in bolstering our communication platform. Instant messaging, dialing from within applications and an excellent mobile app make this a key part of our communication portfolio.

Cons

Cisco licensing is never enjoyable to deal with and although this is not a separate product line item, it is still part of the Cisco portfolio. I also wish there were more ways to force Jabber to always login and always remain running versus allowing the user to shut it down.

Review Source

VR

Verified Reviewer  
Lead Technical Consultant (Team Lead)  
Information Technology and Services  
Used the software for: 2+ years

### "Business Communicator"

January 23, 2019

3.0

Pros

Simple tool. Can search or call to contacts easily. can even add contacts to our list easily. SSO works easily. Can view about Meeting Info and Recent details easily on the app.

Cons

Unlike Lync here we cant see organization hierarchy, also here if we are sharing our screen then status will always be in meeting and not coming back to available automatically once meeting is over. doesn't login automatically once system is restarted. Many times we get the authentication or certificate error message.

Review Source

MOHIT T.  
mohali,  
Computer Software  
Used the software for: 2+ years

### "Great chat tool between coworkers"

September 18, 2018

5.0

I am using jabber from last more than 5 years. Its really good tool for chat between co-workers. Screen sharing is really a great helpful tool. That helps many time when you want to discuss something remotely with overseas emoloyees

Pros

Every think is just one click away that means you no longer need to wait for meeting room to have a chat with someone related to the work. Just find and start it. Sharing screen is the outstanding thing in the jabber.

Cons

Unable to send screen shot in group chat and file sharing is not possible. Please keep the history!

Review Source

ER

Erin R.  
Sr. Account Manager  
Medical Devices  
Used the software for: 2+ years

### "Instant Messaging"

March 3, 2022

4.0

Jabber worked fine as an instant messaging tool, but it's nothing fancy.

Pros

Jabber served it's purpose as an instant messaging software at our organization. Some users also used the phone feature to replace desk phones.

Cons

The features that we had access to are not quite as robust or user friendly as other similar software platforms. The user interface seems a bit old fashioned. Sometimes incorrect user statuses show up.

Review Source

SE

Shannon E.  
consultant support  
Financial Services  
Used the software for: 1-2 years

### "Cisco is easy to use and safe"

May 1, 2023

5.0

Overall, very good. The ability to set up external calling is seamless and invaluable.

Pros

In situations in which a landline is not possible, being able to run a voip service fpor external and internal use are pros.

Cons

Due to system requirements, it can sometimes lag on lower end PC specs. As well as when you have multiple levels of users, it can have a high level of pressure on bandwidth and network.

Review Source

VR

Verified Reviewer  
Applications support  
Legal Services  
Used the software for: 2+ years

### "Great functionality especially for softphone"

September 11, 2019

5.0

Overall a great reliable software.

Pros

Great functionality especially for softphone. The softphone functions are better then any i have ever used before. Transferring phones and using computer for calls instead of the Cisco phones is very easy. Instant messages work great and the ability to screen share right from a chat or call is great.

Cons

Logging in has alot of option that depend on your set up. It was be great if we could get it to specifically only have the options we use with the installation.

Review Source

Sunita K.  
Project Lead Development  
Computer Software  
Used the software for: 2+ years

### "Nice application for Instant Messaging and web conferencing"

October 31, 2018

4.0

We use this application to chat with our intercompany employees. Being able to get question answered very quickly.

Pros

This application empowered us to work together with local and overseas employees. Its screen share feature is amazing and gives togetherness persence. Its an easy to use messaging tool. I also like that its customizable status (Available, Away, Do Not Disturb etc.)feature.

Cons

Jabber not allow calls to my desk phone if my current status is In a Meeting or On Call. In this case it goes to voicemail.

Review Source

VR

Verified Reviewer  
product owner  
Computer Software  
Used the software for: 2+ years

### "Good chat app for corporate use"

September 20, 2018

4.0

Overall it's very good app for corporate use. Easy to use with cicsco phones and sceen sharing feature is a plus point.

Pros

Jabber is a very good chat app specially for corporate use. Screen share feature is plus point here. Also having feature of group chat and group screen share. Easy to search coworkers and chat with them.

Cons

It's very good app for chatting but still it needs to improve modern look and and feel. old chats need to keep back upstairs otherwise old message got deleted when u leave the group or chat

Review Source

MuKuL G.  
Software Developer  
Computer Software  
Used the software for: 2+ years

### "Go Professional with Jabber"

October 9, 2018

4.0

I was facing some issues worth like discussing in detail with some proafs. So, overall it gave me a good result overall to resolve my problems , issues and other small points as well.

Pros

A good software indeed to start for great meetings and chats. We can share screen for better resolution to our problems. It also enables us to screen capture and send screenshots as well. Also different mode of text type and colors and emoticons are some strong points.

Cons

Probably it can be enhanced better for GUI change and better presentation.

Review Source

VR

Verified Reviewer  
Data Center Technician  
Consumer Goods  
Used the software for: 1-2 years

### "Jabber, an improved communication platform."

March 27, 2018

5.0

Pros

Jabber is a little more complicated than other similar tools. However, this does mean increased functionality. There are many little features that can be changed and modified to tailor this tool to an individual needs. the call forwarding is the most vital part of this tool for me. Where it is a soft-phone I forward my calls to my cell when i am not at work.

Cons

This tool has all the function that one could desire, however, it can be complicated to configure some simple things. for example, it took a fare bit of time to setup contact groups. Once they are created they are easy to manage. Other than this I have no issues with Jabber.

Review Source

AG

Angel G.  
Help Desk Technician  
Education Management  
Used the software for: 2+ years

### "Cisco Jabber can be a very useful tool."

October 1, 2023

4.0

When most of the time that is works, it works really well.

Pros

I like how easy it is to login and use. The features provided for calls are simple and no extra features that cause confusion.

Cons

Sometimes it doesn’t like to connect to my computer audio. There are days that it will connect with no issue, but then there’s days I have to log out and login again to get it to connect.

Review Source

VR

Verified Reviewer  
Technology Support Specialist II  
Higher Education  
Used the software for: 6-12 months

### "Great first softphone"

April 2, 2019

4.0

Cisco Jabber gives me an easy way to not rely on a desk phone at my computer, and even take it with me when I move computers across campus or sign into a different computer. So I'm freeing up space on my desk, freeing up a network port, and people can reach me anyone on campus so I don't have to give out my cell phone number.

Pros

You can minimize it and keep it out of the way, and when your phone rings, it will automatically send the call to your assigned headset (so you don't have to wear it all the time). Minimal design that doesn't interfere with your other apps Great call quality Customization for sounds and notifications

Cons

Customization is possible but takes some tinkering. You can't just throw any audio files into the program they need to be configured properly. If your internet is not solid, there is no indication of possible call quality issues.

Review Source

VR

Verified Reviewer  
Research Lead  
Financial Services  
Used the software for: Less than 6 months

### "Not the best instant messenger out there but does the job !"

October 22, 2020

3.0

While it performs its most basic function i.e. communicating with co-workers quite well, it is not really the best in the market by any means. Others like Skype for business are quite superior in terms of features and convenience. More so at a time of total work-from-home, when IM is the most efficient way to communicate with your team mates, Jabber has a knack of making the process inefficient with it's flaws - frequent disconnections, an almost archaic feel to the emojis, among others.

Pros

It is quite easy to make chat rooms by simply adding multiple people to a chat. The interface is quite straightforward and the biggest advantage is the seamless integration with cisco webex which is a big help in staying on top of those constant video calls

Cons

\* The biggest disappointment with Jabber is the lack of ability to instantly share attachments (such as screenshots pictures etc) through a simple copy/paste in the chat. Makes it extremely inefficient \* Tends to frequently disconnect and it could be extremely frustrating if you get disconnected while conversing in a group chat - as on logging back in you need to have somebody else add you back to the group. \* Also, the emojis have a very 'early days of instant messaging' look about them.

Review Source

Chirag S.  
Technical Lead  
Hospital & Health Care  
Used the software for: 2+ years

### "Jabber - A communication tool"

November 16, 2018

4.0

Communication is what we are solving with help of this tool. Group chat is what makes it really rich. Also it has capability to integrate your outlook meetings with Jabber.

Pros

Jabber is most organized and very productive tool. It has great benefits of send message within organization. Best feature of jabber is that you can integrated with Domain / Active Directory account. As you dont have to manage Additional credentials.

Cons

One of the biggest cons is that, its not allowing to send any attachments to group chat.

Review Source

PC

Paolo C.  
Ingegnere  
Business Supplies and Equipment  
Used the software for: 6-12 months

### "Semplice ed efficace"

February 16, 2023

5.0

Con l’utilizzo di questo software, soprattutto con l’introduzione dello Smart working, in azienda si è semplificato notevolmente la comunicazione aumentando in modo significativo la produttività

Pros

Questo software semplifica le comunicazioni all’interno dell’azienda dando la possibilità ai dipendenti di comunicare e condividere documenti, informazioni in qualsiasi istante ed in modo veloce e sicuro. Inoltre il software permette la condivisione desktop, la possibilità di gestire video conferenze e l’utilizzo dellaMessaggistica istantanea

Cons

Questi software necessitavano di un cambio di approccio da parte dei dipendenti in quanto la condivisione è di immediata ed efficace ma ricuce e modifica i rapporti umani

Reason for choosing Cisco Jabber

Garanzia in termini di qualità

Review Source

VR

Verified Reviewer  
Senior Security Specialist  
Pharmaceuticals  
Used the software for: 6-12 months

### "CISCO JABBER - Best tool for communications"

October 15, 2018

4.0

I have been using the jabber for the internal communications only; well the benefit that it provides is you don't need to go to someone's desk. I felt this is one of the easiest to use chat communicator though with slightest downsides but still serves the purpose best than the peers in the market. Best thing I liked about this is to attach the files in a chat with the ease.

Pros

1\. Ease of usage are far better than any other available communication software. 2. Easy to use window features for multiple chats. 3. Easy to switch in between the two or more different chats. 4. Multiple features are available like a. saving chat transcript, b. easy tracking of the other users while managing some people in your team etc. 5. Easy to attach files in the chats.

Cons

1\. I felt it's a heavy software, lags sometimes. 2. Users might face integration problem with your calendar.

Review Source

FL

Fanny L.  
Coordonnatrice éditoriale  
Government Administration  
Used the software for: 2+ years

### "Un très bon outil de téléphonie par ordinateur"

January 9, 2023

4.0

Pros

Nous utilisons Cisco Jabber pour remplacer la téléphonie classique, en complément de Teams. Le résultat est exactement le même qu'avec un téléphone, on peut appeler des collègues dans l'entreprise, ou bien à l'extérieur. Il est également possible de faire des conférences à plusieurs. Il est simple à utiliser, c'est une petite fenêtre sur laquelle on cherche son correspondant ou bien on tape le numéro souhaité. L'outil, dans son ensemble, est donc très ergonomique.

Cons

Peu de problème rencontrés avec cet outil. Quelques blocages peut-être dus à des mises à jour, mais dans ce cas le fait de redémarrer l'ordinateur fait refonctionner l'ensemble correctement.

Review Source

CS

Chrysanthos S.  
Teacher/IT  
Education Management  
Used the software for: 6-12 months

### "A unified experience of instant messaging, voice and video communication, web conferencing..."

July 13, 2022

5.0

Overall, using Jabber has been a great experience. It is fantastic not to have an office phone taking up space on my desk thanks to Jabber, which is highly user-friendly.

Pros

One fantastic feature is the ability to interact with members as a team. Sharing screenshots in the chat was wonderful, and it's incredibly efficient. The calls are really clear, the voicemail allowance is generous, and they contact you when it fills up, which is a pretty pleasant function. Excellent customer support that is dependable and friendly. It's quite quick and simple to install and set up, which is why I enjoy it.

Cons

My only criticism is that sometimes, the software forgets my username and password without asking me to input them again, so I am unaware of any interaction from my coworkers.

Review Source

VR

Verified Reviewer  
Quality Analyst  
Computer Software  
Used the software for: 1-2 years

### "Secure and smooth way to inter communicate."

July 27, 2018

4.0

Quick conversations. Prompt response. Easy screen share with individuals.

Pros

Felxible and ease of use make it better than other application. Voice message, connectivity with outlook, phone services and group chats are the features which made this app a best platform for employees to discuss the urgent things quickly by having static position on their desks. Good to have :-)

Cons

One can not share screenshot on group chat which make it limited group chat application. There is a setting which shows you online even when you are not available on your system which helps one to hide his/her absent. Sometimes screen share distortion is there

Review Source

VR

Verified Reviewer  
Business Resiliency Manager  
Hospital & Health Care  
Used the software for: 2+ years

### "Easy to use "

September 12, 2018

4.0

Cisco Jabber makes it easy to communicate with my colleagues when an email is just not needed. It is very quick and easy to quickly see if another co-worker is logged in to the software and be able to chat with them very quickly. Additionally, if i need to call them or share my screen I have that availability. No more looking up phone numbers.

Pros

Cisco Jabber is very user friendly; it does not take a degree to use this software. I can chat or place a call with a couple quick clicks.

Cons

I can't recall one item I do not like about this sofware.

Review Source

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