# Page 12 | Cisco Jabber Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 12 - Is Cisco Jabber the right Collaboration solution for you? Explore 1332 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/212050/Cisco-Jabber/reviews

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Cisco Jabber

4.3 (1332)

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Last updated March 13th, 2026

# Page 12 - Reviews of Cisco Jabber

## Showing most helpful reviews

Showing 276-300 of 1332 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

EE

Erica E.  
Associate Marketing Manager  
Sporting Goods  
Used the software for: 2+ years

### "Non-User Friendly Collaboration Tool"

October 14, 2021

3.0

Overall - we have seemed to have outgrown the tool and found other communication tools that are easier to use and have more functions and features.

Pros

Cisco Jabber makes it super quick and easy to call/chat across team members and clients. You can set up a voicemail or transfer calls to another number during times of out of office.

Cons

The tool doesn't read when you are on a call on another software (Skype/Zoom/Microsoft Teams) and will call over them. There are times where I would click ignore but the call would keep popping up until it finally runs out of rings. It can make it difficult to stay focused or professional on the video call you are on.

Review Source

VR

Verified Reviewer  
Sr. Associate Business Analyst  
Computer Software  
Used the software for: 2+ years

### "Needful app"

September 6, 2018

4.0

very helpful while using in work environment its also very effective and linked with other software also like outlook. also measage can be seen on mobile app. also very effective with ip phone

Pros

remote access of another computer if its screen is shared with me calling feature can be used via mobile also group chat are also very helpful

Cons

cant share screen captuere in group chat sometimes message is not shown while other person is offline computer restart then message of other person is not shown

Review Source

Galina V.  
Reservation Manager  
Hospitality  
Used the software for: 1-2 years

### "Cisco Jabber for Business "

December 29, 2018

4.0

I work in a big company, the cisco received program work in connection with phones ( all phones are also from cisco). and helps cisco jabber we were paying to separate call center for receiving non- reply calls. And now cisco managed with all non - reply calls

Pros

Thirst of all i like th cisco’s phone book, we have over 500 workers and cisco jabber helps me to find the needed person’s phone or email in seconds. Also when i received a lot of calls at one time, the program fixed all the calls and helps me to come back to all potential clients. Is has also chat possibility.

Cons

I think in future it will be good to add option to leave / hear voice messages via the program

Review Source

Amey M.  
Technology Analyst  
Information Technology and Services  
Used the software for: 1-2 years

### "Cisco Jabber very safe and easy to communicate "

July 20, 2022

5.0

Pros

I liked the easy UI and easy to handle the services. The secure line for corporate office.

Cons

There is nothing to dislike in this product. It is one of the best services in voice industry.

Review Source

VR

Verified Reviewer  
Associate  
Banking  
Used the software for: 2+ years

### "Basic instant messenger system"

December 6, 2019

4.0

Overall Jabber has been an effective instant messenger for office use, allowing for instant communication in a more informal manner than email

Pros

Jabber is easily accessible, with relatively intuitive layouts and integrated additional features such as screen sharing and audio calls

Cons

Jabbers features are limited, most notably in its individual customization of settings. This would be an area where major improvements could be made to allow for better personalization of statuses and alerts

Review Source

Bhupinder S.  
Associate Software Developer  
Computer Software  
Used the software for: 6-12 months

### "About Cisco jabber"

March 22, 2019

4.0

this is a good software and highly recommended for the organisations where inside employees wish to discuss important talks. it saves previous chats and data you sent. it allows you to send screenshots to have better understanding of the problem or solutions from some site

Pros

its a better communication tool for big level organisations as compared to skype. interface of this software is easy to understand with which communication increases quickly. provide good facility of group meeting, video and audio calling. can have group of multiple people to share single information with many people. it monitor and use to announce all kind of special events

Cons

I think data hacking is easy on this application. sometime it faces issues with sound devices during calls. it covers and takes up the whole screen which call picked up.

Review Source

VR

Verified Reviewer  
Senior Associate  
Legal Services  
Used the software for: 2+ years

### "Senior Lawyer at Lawfirm"

March 18, 2022

4.0

Very good experience, although it could be improved by adding some features from other services such as Zoom.

Pros

The possitbility ofhaving in one app my phone and messages. Calling directly through the app.

Cons

It continuously fails when trying to connect. I had to restart it several times. Sometimes the phone feature fails. The quality of the sound could be bettter

Review Source

VR

Verified Reviewer  
IoT Ecosystem Director  
Consumer Electronics  
Used the software for: 1-2 years

### "Functional messaging and voice system, but a bit too specialized"

February 14, 2021

4.0

This was the standard instant messenger and voicemail system for our company, until we switched to Microsoft Teams. In the swap, we lost the compatibility with landline telephony (a feature my team rarely uses) but gained a million other collaboration features and seamless integrations.

Pros

Like most other instant messengers, the system has an intuitive and streamlined interface. Integration with the company's phone system is a plus.

Cons

In this day and age, Cisco Jabber is a very narrow solution, with relatively few options to better merge with our day-to-day workflows. It works better for traditional offices with little familiarity with all-in-one collaboration suites.

Review Source

VR

Verified Reviewer  
Post Sales Specialist  
Sporting Goods  
Used the software for: 2+ years

### "basic, modern and professional instant messenger "

July 10, 2018

4.0

Pros

Most of all, I like that Jabber is very easy to use. It has a simple interface that even a first-timer should be able to navigate without any issue. Double-click on a name to chat, and go from there. You can maintain group chats, as well, which is nice. Cisco Jabber can also store your voicemails for quick playback.

Cons

I'm not sure if it's my internet connection or the software, but Jabber seems to temporarily disconnect for me every now and then.

Review Source

Sarvesh G.  
Manager Projects  
Computer Software  
Used the software for: 2+ years

### "Cisco Jabber"

September 25, 2019

5.0

It's great tool with great calling quality as well gives flexibility to chat with colleagues instead of calling every time.

Pros

It gives me connectivity to communicate with users at offshore and at other client site.I can talk to them anytime over internet and also if It gives me flexibility to see their status whether colleague is in meeting or have status do not disturb.

Cons

I am not able to save my chat history when I restart my system.So it would be great to have that feature.

Review Source

MT

Marilyn T.  
Payroll Tax Administrator  
Wholesale  
Used the software for: 2+ years

### "A great product for remote employees to have telephone features through their computer"

November 29, 2022

4.0

his software is very easy to use and limited training is needed to begin using. When pandemic first started, my office phone was forwarded to my cell. Any return calls made my personal phone number visible. This is a seamless way for any business contacts to reach me through an "office" phone. Cisco Jabber allows me to keep my personal number, personal.

Pros

This software is very easy to use and limited training is needed to begin using. When pandemic first started, my office phone was forwarded to my cell. Any return calls made my personal phone number visible. This is a seamless way for any business contacts to reach me through an "office" phone.

Cons

There isn't anything I have found to dislike about the software

Review Source

Rachel J.  
Business Operations Analyst  
Telecommunications  
Used the software for: 1-2 years

### "I prefer other tools"

May 14, 2019

3.0

Overall, Jabber is an okay tool to use but I prefer Microsoft Teams.

Pros

The thing I like most is that it is connected to my phone so I can listen to voicemails, call people, check my recent calls.

Cons

It does not support gifs and only sometimes allows pictures - which are formatted strangely. It also starts fresh each day so you have to re-add people to group chats (unless you have your own chat room) and re-type peoples names into the search. It does keep your conversation though. I also have had problems finding people I know are online. Sometimes I have to type their email and sometimes they do not load at all.

Review Source

Nathan K.  
Sr. Principal Support Engineer  
Computer Software  
Used the software for: 2+ years

### "Jabber does what it is meant for pretty well."

February 1, 2018

4.0

This software does do what it is designed for. It allows our company to keep in contact with each other.

Pros

Able to have multiple chat windows. Team chat windows. File transfers. Status, Location. Highly accessable.

Cons

Chat history seems to only hang around on local machines and only until it is rebooted. I have not found a setting for this. We are moving away from jabber because there doesn't seem to be a way to have chat rooms where people can drop in and drop out.

Review Source

VR

Verified Reviewer  
Global Mobility Partner  
Electrical/Electronic Manufacturing  
Used the software for: 2+ years

### "Professional communication tool in the corporate "

November 14, 2018

5.0

Pros

As an employee who always work offsite, this is a great tool to stay connected with other coworkers. You can access it through your desk phone, computer and mobile. I really like how easy to sort, see what calls I have received and listen to the voice mail through computer. You can also forward the call to your mobile in case you do not have access to your desk phone/computer.

Cons

Sometimes it is slow to log in to the software via computer

Review Source

SL

Sushil L.  
Project Lead Software Development and Product Owner  
Computer Software  
Used the software for: 2+ years

### "Great Tool for Team Coordination"

September 18, 2018

4.0

I'm using Cisco Jabber from approximate 5 year and it' experience of using it is really good. There is nothing to stuck as anyone can use it with ease.

Pros

This tool is gift for person which aren't willing to go to meeting room as they can attend meeting's while sitting on sest. Screen sharing can be done in group specially remote locations to present live demonstration. Quick turnaround gives edge to conversate quickly. Graphical User Interface(GUI) incorporate KISS principle which helps to use it. Jabber also provide availability status of remote location person so we can conversate accordingly.

Cons

Coversation History or log limitation as sometime we missed some important conversation. Not able to share sceen shots in group conversation. Availability of the person is not as accurate as it should be.i.e. someting idle system show person is available.

Review Source

GK

Gulshan K.  
Associate Project Manager  
Computer Software  
Used the software for: 2+ years

### "Easy to use software "

October 26, 2018

5.0

It made my so many day to day work easy. Not every time i have to send an email to employees or to go to his seat. I'm completely satisfied with it. Hope for the above bugs or enhancements get fixed soon.

Pros

1\. Made my regular meetings very easy with Screen sharing option 2.voice connectivity. 3.Group chats with user defined name. 4. Best one is we can give any user name in chat box so that other can open easily. 5. Categorizes the different user such as development team, HR and managers.

Cons

1.Well one can't guess that other person has seen your message or not. 2. If system is locked and there is some group chat comes then on unlocking the system, it gets hanged and one cannot even get to know what that group is about. 3. In group chat one cannot predict who has created untill creator sends messages. Or in name of group user has to mention his/her name.

Review Source

KG

Kartik G.  
Staff Engineer  
Food & Beverages  
Used the software for: 2+ years

### "The quick response getter "

February 17, 2022

5.0

Great tool for daily communication. Comes in handy when you have to reach out to a team member for immediate responses as well as on the fly communication.

Pros

Very powerful tool to get quick responses rather than sending long emails and waiting for the other person to reply. Video conferencing and other communication tools definitely help with improving the day to day communication.

Cons

The software could be improved to match Microsoft Teams and other collaboration tools out there. Screen sharing and Screen control features can be improved to make them more user friendly and easy to adapt.

Review Source

NC

Nicolas C.  
Regisseur  
Higher Education  
Used the software for: 1-2 years

### "Un MSN 2.0"

November 20, 2023

4.0

Jabber me rappelle beaucoup MSN. On y gagne en surface utilisable sur le bureau (avec le téléphone en moins). Je l'utilise principalement lorsque je suis en déplacement ou en télétravail. A noter que l'intégration google agenda ou microsoft outlook est possible.

Pros

Une fenêtre réduite sur le bureau. Les avantages de la ligne fixe sans les inconvénients. Peu s'utiliser en déplacement.

Cons

Les mentalité sont difficiles à changer en entreprise. Certains sont nostalgiques du téléphone physique qui est ici remplacé par un micro/casque.

Review Source

Rohit Y.  
Business Analyst  
Information Technology and Services  
Used the software for: 2+ years

### "excellent communication tool for the organisation!!"

November 13, 2018

5.0

Pros

Jabber chat is one of the easy tool for single or group communication. We are using this software to connect with clients overseas.it rovides lot of facilities like screen sharing, controlling(we can access other’s system by sharing screen). We can view other employee status( contacts, mail ID etc).

Cons

Never show the group owner who has created the group and we never come to Know whether the message is seen by other memeber or not.

Review Source

VR

Verified Reviewer  
Technical Manager  
Media Production  
Used the software for: 2+ years

### "Cisco Jabber - A good tool for internal communication"

November 12, 2018

4.0

It is a quick and useable business communication tool with lots of other Cisco integrations like Webex, Intercom. It should have feature to save all chats then it will be perfect.

Pros

Fast and quick searches, can do message formatting. You can also attach files, take screenshots, integrate with Webex and make calls.

Cons

This tool cannot save your chats which is one of the most common feature in all IM tools these days. You need to select all content and save as html / text file.

Review Source

yG

yana G.  
Project Manager  
Telecommunications  
Used the software for: 2+ years

### "Cisco Jabber Room - Share Room"

February 12, 2020

5.0

Chat Rooms allow all our team even in a different countries, zone to participate in this chat. Also we can have a Video Call and share our screen like in WebEx. We can chat with colleagues even when on a call. See the status of others (DND or on call...). We can lunch meetings from Jabber very easy, simple to use.

Pros

We could create a chat room , the idea is to only configure persistent chat settings in these rooms vs. to temporary chat rooms. In this chat everything will stay even if all users will leave the chat vs ad-hoc chat. The chat remains available until removed. We can see all our communication. It allows all our team even in a different countries, zone to participate in this chat.

Cons

Video calling, needs to be improved. Access to old conversations when we are not using Rooms. I can't send screenshots to offline people on our team.

Review Source

Sheetal V.  
Project Development Manager  
Computer Software  
Used the software for: 2+ years

### ""Cisco Jabber Review after usage""

December 10, 2018

4.0

I have been using Jabber from last 2 years for connecting with other members of the company.

Pros

Jabber is a widely used product by renowned company Cisco and is used for instant messaging, calling over voice, video calls, creating groups, schedule meetings and many more. It provide alerts when other User get online and provide status like Busy, Available with color indicators for Users.

Cons

More functionalities can be added to make it more robust and secure.

Review Source

ET

Elizabeth T.  
Front Desk Advisor  
Higher Education  
Used the software for: 6-12 months

### "Reliable service"

December 2, 2022

5.0

Overall, I am pleased and impressed by the experience I've had using CISCO. Highly recommend to anyone considering switching over.

Pros

In this day and age, a day at work consists of using several softwares at once. I am pleased to say that at of all the software that my company uses, CISCO has time and time again continue to provide reliable and efficient service. I know walking in to work, that if nothing else, CISCO will be working properly day in and day out.

Cons

I wish that CISCO gave the option/ability to block certain callers. If there is currently an option to do so I am not aware.

Review Source

NH

Nathaniel H.  
RN  
Hospital & Health Care  
Used the software for: 6-12 months

### "Cisco Jabber within private clinic"

March 28, 2023

4.0

We solved quick problems with Jabber by communicating with it. Sometimes an email isn't necessary.

Pros

Ease of use was probably the best thing about Jabber. I also liked that there were a lot of different functions, however, I didn't get the chance to use those functions.

Cons

There weren't a lot of things that I didn't like about Jabber. It did the job for what we needed it for, which was notification of other employees.

Review Source

VR

Verified Reviewer  
Software Development Engineer  
Computer Software  
Used the software for: 2+ years

### "It is streamlined, easy to use and scalable and show our status automatically by syncing with mails"

July 9, 2018

4.0

Best software to communicate within the organisation with secured channel and it is easy to use and require a little training to use it

Pros

I like its screen sharing feautre and groups are easy to craete and we can share same thing with many a colleague easily

Cons

Screen shot are not sent when the other person is offline and it uses a lot data when screen shared and some time it's make the system disconnected from the server due to usage of all data on screen share

Review Source

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