# Page 13 | Cisco Jabber Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 13 - Is Cisco Jabber the right Collaboration solution for you? Explore 1332 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/212050/Cisco-Jabber/reviews

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Cisco Jabber

4.3 (1332)

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Last updated March 13th, 2026

# Page 13 - Reviews of Cisco Jabber

## Showing most helpful reviews

Showing 301-325 of 1332 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

chantelle B.  
engineering tech  
Telecommunications  
Used the software for: 2+ years

### "jabber review"

October 8, 2019

4.0

Pros

I love how it's essentially an instant messenger system at work. It saves previous jabbers, is attached to our phone system, and it another easy was of communication

Cons

I dislike that the search for name doesn't always work. I'll find myself typing someone's name in, but it doesn't auto populate or generate their name. I like jabber for quick easy messages over email so when the functionality isn't always working, it's a bummer.

Review Source

VR

Verified Reviewer  
Education Support Specialist  
E-Learning  
Used the software for: 2+ years

### "Cisco Jabber is not complicated and easy to use"

October 10, 2019

5.0

I would recommend Cisco Jabber to businesses/organizations as a transport of communication.

Pros

What I like most about this software is that, is that it's easy to use, not complicated, we used it daily as our phone system, we make calls, we received calls, we also used it before as a transport of communicating with colleagues (chatting).

Cons

The only cons/issue I see in this software after using it for a couple of years until now is that it's slow to load.

Review Source

KURT M.  
Conultant  
Computer Software  
Used the software for: 6-12 months

### "Get a Quick Answer for Team"

July 20, 2019

4.0

It is a great tool that helps me get those quick questions painlessly.

Pros

I use Jabber every day. It is so much more comfortable the open a Chat and ask a question. The product I use is integrated into Microsoft and let me know everyone's status. If a teammate is OOF or unavailable, I can still ask questions and they will get it when they log back in the computer.

Cons

The product was a little more difficult to set up on my Mac but it worked perfectly on the Windows machine. Maybe there is a way to shrink the Jabber desktop footprint but I have not found it yet. I would also like to have it keep running history of all conversations even after Jabber has been closed and reopened. Like any chat tool, it can be disruptive for the recipient.

Review Source

VR

Verified Reviewer  
SVT/PV Engineer  
Telecommunications  
Used the software for: 2+ years

### "Good tool for official communication."

June 25, 2018

4.0

Pros

Working with a reputed organization of more than 2000 people and actively using this tool.Few of the feature i really liked about this tool: 1. Very easy to use and user-friendly. Didn't take much time to understand functionality. 2. Speed is great in terms of messaging functions like jabber call. 3. Desktop sharing is another feature which makes life easy. 4. Search option works well. 5. Other great feature is separate chat window and emoticons.(makes communication light under stress environment) 6. Group creation and adding participants is another great feature.. 7. Customer support is good and available 24/7. 8. Great for inter-office communication.

Cons

Very few cons i faced like: 1. Keeps short time chat history. 2. Little costlier as compared to the other software in the same category.

Review Source

Ravinderjeet S.  
Software Tester  
Computer Software  
Used the software for: 1-2 years

### "Friendly app with some pros and cons "

September 24, 2018

4.0

Pros

It ease our communication among the employees of entire company. Easy to use . Can include emojis in chatting . Gives option to select different font colour and styles. Screen sharing Can make group chats and group calls Include the facility to see current status of user with whom we are chatting. provides search box for searching user directly by name. Gives faciality to enable or disable Popup for incoming messages

Cons

Dnt have option to save screenshot Sometimes shows user status online even he is offline Don't have option to pin chat . Not having interactive UI.

Review Source

TF

Tikisha F.  
Loan Operation Specialist  
Banking  
Used the software for: 2+ years

### "Cisco Easy to Use"

December 10, 2021

5.0

Overall, the Jabber is very easy to use. It provides easy navigation & keeps a log of all the calls you have made.As well as providing a quick response when trying to control the volume.

Pros

I like the face that the settings within Cisco is very easy to use. You’re able to easily control the volume & select where & how you would like to hear the conference call whether it’s from the headset, tower, etc.

Cons

Well unfortunately I’ve been having a problem over the last two months where once Cisco automatically load it doesn’t work, I have log out manually & back in manually for a fresh connection & for Cisco to work. Also, the settings reset completely everytime you do a password change & you have to manually enter the program settings.

Review Source

Brandy C.  
Systems Analyst  
Automotive  
Used the software for: 2+ years

### "Awesome Communication Tool"

November 10, 2019

5.0

Great tool. Wonderful for communication, especially in an open-office environment! Works great for networked locations as well!

Pros

Wonderful communication tools to work with and share screens across different locations. The screen share option has helped us out tremendously.

Cons

The only issue I have faced with the software is adding someone to a group chat after it is started. Also, removing someone from a group chat is not possible that I have found.

Review Source

Shane V.  
Manager, FP&A  
Computer Software  
Used the software for: 2+ years

### "Great Instant Messaging Tool"

September 25, 2020

5.0

I had a great experience with Jabber. It was easy to use and a convenient way to ask quick questions to a manager or colleague without having to walk over to their desk.

Pros

I used Jabber at my previous employer. It was a really convenient tool. A quick and easy to get in contact with people.

Cons

The product itself is great. If you're comparing it to a Slack it may not have the same functionality but if you're looking for an instant messaging tool it works great.

Review Source

SC

Steven C.  
IT Management  
Financial Services  
Used the software for: 2+ years

### "Great for calling and messaging when worked"

July 12, 2022

3.0

Was not able to use this for a long period and we soon changed to use other software products for calls and messaging. This is now a backup / contingent tool.

Pros

Messaging is good (and simple) and the integration for chat to other products was appreciated.

Cons

As a Cisco shop originally this should have been fully integrated with our phone and messaging systems. Full integration was never completed and calls stopped working when we moved from hardware to full software for calling. Limitations on access when using VDI mean unable to make calls and rely on other calling tools.

Review Source

Shailendra B.  
Sr. Associate Business Analyst  
Computer Software  
Used the software for: 2+ years

### "Best chatting software "

August 30, 2018

4.0

Easy to use. Best software to communicate message in a group.

Pros

We are using jabber for almost 5 yrs in our office. Following key points: #grouping is allowed #emojis can be shared and they are attractive #you can update status easily

Cons

#screenshots can't be share in groups #in a group we can't reply by highlighting individual chat. #sent images cannot be copied from conversation. Altough we have a option to copied it from jabber folder.

Review Source

Simran S.  
Senior Software Engineer  
Computer Software  
Used the software for: 1-2 years

### "Cisco Jabber Review"

October 23, 2018

4.0

I am currently using Jabber every day to connect locally with other staff in the company. Also share screens and screenshots instantly when needed.

Pros

Jabber is an application used to communicate and connect with other users. Its provide calling, text, sharing and many more fearures. Users can instantly connect with other users. Its easy to create groups on Jabber for scheduling meetings. Alerts can be applied on Jabber for particular timings. It also provide status of user like busy, online, away etc.

Cons

More features can be added. As it always demand login when system password changes. This can be omitted.

Review Source

Jennifer A.  
Digital Program Manager  
Electrical/Electronic Manufacturing  
Used the software for: 2+ years

### "Happy user"

February 26, 2019

4.0

Pros

I think the interface is simple and easy to use. I use Jabber every day on my desktop at work, and I often use the mobile app as well if I'm traveling. I rarely have an issue, and it's a big part of how our team communicates.

Cons

I think the integration with WebEx is a good feature, but it often doesn't work as seamlessly as the main chat functions. I don't see meetings I expect to see, can't join them properly, etc.

Review Source

VR

Verified Reviewer  
Product Owner  
Computer Software  
Used the software for: 2+ years

### "This is good software to interact with other team members within an organisation."

July 11, 2018

4.0

Pros

1\. Easy to use. 2. We can share live screen to other user. 3. Calling feature 4. We can send screen capture as well. 5. We can create group of members to deliver same message at one time.

Cons

I don't see any major cons at this moment still every software has pros and cons. Sometimes screen share link breaks and this requires to accept invitation again and again. This might be due to low internet speed as well.

Review Source

VR

Verified Reviewer  
Callcenter Agent  
Financial Services  
Used the software for: 2+ years

### "Awesome experience"

September 30, 2018

5.0

Effective and fast communication with agents, regarding organization.

Pros

Jabber allows my agents to communicate with ease. It's very easy to learn how to use it and the ability to check your voice mail from any computer in the office is just awesome.

Cons

There is nothing much to dislike here. If I had to mention one thing that is missing, it's a way to search your old messages through a keyword so you can call up a specific message.

Review Source

AM

Akanno M.  
Adverttiser  
Online Media  
Used the software for: 1-2 years

### "Cisco Jabber"

February 15, 2023

5.0

It's been all shades of amazing using it.

Pros

You can multitask e.g be on a call, and send messages

Cons

The App is Okay I would likely recommend it to anyone.

Review Source

Rebekah D.  
Planning & Initiatives Administrator  
Higher Education  
Used the software for: 1-2 years

### "Basic, but does what it needs to do"

June 24, 2019

4.0

Overall, I am very satisfied with this basic software. I use it daily and it makes my life much easier.

Pros

Very easy to use and secure. It does what it is designed to do without bells and whistles, but feels appropriate for the work place. I don't need emojis and whatnot to explain something to a colleague that needs to be completed or to instantly query about a time sensitive issue.

Cons

The above being said, this software could do with a bit of a revamp. It looks like something developed 20 years ago. However, it is probably good for use as a work instant messenger, as it's not too flashy.

Review Source

VR

Verified Reviewer  
Business Analyst L1  
Computer Software  
Used the software for: 2+ years

### "Good tool to chat"

August 24, 2018

4.0

I find the zabber helpful and productive.

Pros

It is very secure system to use and I'm using it from last four years around Group chat option is very useful for gathering responses from multiple users. I often use Screen share to show around the procedure to customer that are finding it hard to understand functionality of our product.

Cons

Not able to share the screen capture in group chat. Not able to share the documents.

Review Source

VR

Verified Reviewer  
Group Lead  
Computer Software  
Used the software for: 2+ years

### "Easy to communicate"

November 18, 2018

4.0

The overall experience is good and its very helpful to convey useful information between peers in an organisation.

Pros

It is a very useful user friendly software used for communication within an organisation. It can handle any number of users and provide the interesting features like group chatting, emoticons etc.

Cons

The software sometimes gets hanged up and requires re-login. Also we can't send the pictures if the user is in offline mode.

Review Source

Eric P.  
IT Manager  
Mechanical or Industrial Engineering  
Used the software for: 2+ years

### "Simple and very useful communication tool "

April 21, 2019

4.0

Pros

Some pros include the following: \* It's available on all major platforms, including mobile platforms. \* It's easy to attach send files. \* The call quality is usually very good. \* The status feature lets you know if a colleague is available or not.

Cons

\* The iOS app crashes a lot, unlike the android version. \* File transfer is somewhat slow. \* Conversations are deleted once you log out of your account.

Review Source

VR

Verified Reviewer  
Senior Quality Analyst L2  
Computer Software  
Used the software for: 2+ years

### "Great tool to interact with colleagues"

September 5, 2018

5.0

Well, you can easily chat with someone who is overseas and can also share screen whenever required. Also, screen shots can be sent for a better understanding.

Pros

With this software we can easily communicate with our peers and that too with screen shots which helps them to understand the issue in a better way. Very heplful tool in day to day use.

Cons

More features like video calling can be introduced so that we can communicate in a more better way.

Review Source

VR

Verified Reviewer  
CEO  
Consumer Services  
Used the software for: 2+ years

### "Out-dated chat software "

October 3, 2019

3.0

Overall Jabber served its purpose satisfactorily. It was not stellar in its feature set, but it did not fail while being used. Ultimately it just lost the battle to stay relevant.

Pros

This software is supported by large companies, so is often the software of choice for enterprise companies for messaging.

Cons

Many competitors have come out with better solutions, integration, and features than Jabber over time, like Slack.

Reason for choosing Cisco Jabber

Ultimately switched to Slack

Review Source

TB

Thomas B.  
Client Services Manager  
Medical Practice  
Used the software for: 2+ years

### "Simple and effective for the entire organization"

November 4, 2019

5.0

Pros

Jabber is so easy to use and has been an asset to our entire organization. Over the past few years we have acquired a few companies and the tool has been a great way to work with our new peers during the integration process. Not only the messaging aspect is great, but to easily share screens and have group conversations at the same time make the tool great for quick training sessions. And with the app you can take the tool on the road which is essential for our business. Nice to have everyone together on one network no matter if they are in the office, at other sites, or on the road. Love how it ties in with outlook and webex to show someone's availability right on their profile.

Cons

Sometimes shows someone not logged in when they really are. But other than that... no complaints.

Review Source

VR

Verified Reviewer  
INSURANCE SPECIALIST  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Convenient and Easy "

January 12, 2019

5.0

My overall experience with Cisco is positive. I would recommend it to anyone who works in the office and remotely and also for people who travel for their company.

Pros

I love that when you sign in a small window opens instead of the software taking over your entire screen. In that small window is every thing you need to make phone calls, your contacts list, your most recent calls, voicemails and even a calendar to keep my meetings on. There is also a search bar that you can type a phone number into to find instead of searching your contacts or recent calls list. And I also love the fact of knowing that where my computer is so is my work phone and I dont have to worry about my cell phone being charged for important calls or not finding my cell phone.

Cons

This software does seem to take a little longer to open then I would like.

Review Source

VR

Verified Reviewer  
TLM Support Tier II  
Computer Software  
Used the software for: 1-2 years

### "Useful at times"

October 23, 2018

3.0

Jabber lets us chat (and certain users) call with relative ease, but it seems fairly buggy, and randomly just doesn't work until we restart it.

Pros

It gives us a simple tool to search for other people in the organization, including their email and extension. It also lets us immediately reach out to them and message them

Cons

It seems buggy at best. If i don't restart my computer every day, the text chats will freak out, causing me to completely restart the program and potentially lose messages. Often it won't even restart properly, and I have to kill the programs process to get it starting again.

Review Source

PR

Peter R.  
Manager  
Investment Management  
Used the software for: 2+ years

### "Getting better...but UX still trailing others"

September 23, 2020

2.0

There are a lot of messaging software these days, and the user interface is trailing to other leading message apps, and the overall user experience is lacking. Of course comparing to SLACK, ability to edit, search, etc. there's no comparison. But even to simple smart phone messaging apps, like Whatsapp or Line, Jabber is a distant contender.

Pros

The best feature of Cisco Jabber, in my opinion, is its integration with MS Exchange/Outlook. The integration allows for status (busy, free, etc.) based upon calendar entries and visibility into your calendar. Another convenient feature is integration with VOIP phones for access to voicemails.

Cons

The user interface is dated. Messages are not editable once sent. Persistent rooms with other users doesn't lend themselves to collaboration. Messages can be harder to discern messages from specific people in group chats.

Review Source

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