# Page 14 | Cisco Jabber Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 14 - Is Cisco Jabber the right Collaboration solution for you? Explore 1332 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/212050/Cisco-Jabber/reviews

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Cisco Jabber

4.3 (1332)

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Last updated March 13th, 2026

# Page 14 - Reviews of Cisco Jabber

## Showing most helpful reviews

Showing 326-350 of 1332 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

DF

Daniel F.  
Sr. Analyst  
Retail  
Used the software for: 1-2 years

### "Great Chat"

March 15, 2019

4.0

We have had great benefits from track our chats, and static group chats that users can jump in any time they log on and see what they missed. When troubleshooting a users computer or other issues we have to use Microsoft Lync because that allows screensharing and is better for screenshots and excel table pasting than Jabber

Pros

I love that it keeps track of what was said and also saves chat rooms. Additionally, you can also have messages go while offline. This is great for an environment where people check e-mails at any given time and you don't want to bog them down with a simple item that comes to mind that can be taken care of the next day. We use it for team chats, reminders, and keeping a log of what was communicated.

Cons

This software lacks the ability to insert screenshots easily (can be on in 1:1 chats, but not group chats) and also doesn't allow screenshare (that I have found yet). We have to use this in addition to other software for troubleshooting-- this is a great chat only piece of software.

Review Source

Matthew C.  
Demand Planner  
Construction  
Used the software for: 2+ years

### "Good but not the best"

October 13, 2020

4.0

Works as expected and I have never really had any major issues with the software.

Pros

Most aspects of this software work great. I like that it is linked to our enterprise email system so your status is the same on both applications.

Cons

We sometimes have issues with the screen sharing technology as well as the take control feature. These are both very powerful features so it would be useful if they always worked as expected.

Review Source

AA

Ashwin A.  
Data Protection Engineer  
Information Services  
Used the software for: 2+ years

### "Excellent tool to connect"

July 20, 2023

5.0

Pros

\-very much handy in connecting with people.-very clear audio and video quality.

Cons

Everything good. nothing to complain about.

Review Source

AG

Anil G.  
Senior Group Lead  
Computer Software  
Used the software for: 2+ years

### "Instant Messenger and Tracker"

November 28, 2018

4.0

In office, this is a very useful software. You don't need to come to the seat for any work. Just message the person and get a reply.

Pros

For the following reason, I like the jabber most. The best part of jabber is screen sharing. I'm using screen sharing in my presentation in office so that everyone does understand visually through their screens while sitting at their seats. You can also track the availability of the person through this software. It is showing the status Available if you are working on the system. You can also update the status of the software to Do not disturb in case you don't want to disturb from anyone. You can also create a group instead of messaging single user.

Cons

You need to update the password again, if you have updated the windows password. And sometimes, it slows down the system.

Review Source

AM

Aaron M.  
Sales  
Insurance  
Used the software for: 2+ years

### "The best software for network communication in large companies!"

December 3, 2019

5.0

I use it daily to communicate with co-workers, supervisors, attend meetings, send screen shots of current work loads/issues and can make calls from the same platform. 10 out of 10.

Pros

Jabber allows you to instant message, screen share, voice call, host voicemail and screen grab all through their application. For remote employees, long distance employees and global companies there is no better software. With a USB headset you have the ability to make calls, leave messages and can follow up with instant messages when the user is online. It is very similar to the AOL chat system in the 1990's, but has the technology of 2019 that makes communicating with a team easy.

Cons

No cons. Managing a group chat, connectivity and easy to understand online/offline appearances make Jabber an incredible program. Nothing better out there.

Review Source

Rajpreet K.  
Software Developer  
Computer Networking  
Used the software for: 2+ years

### "Review of Cisco Jabber "

November 19, 2018

4.0

I am using it for joining meetings, making calls to team mates, texting. My experience is good with Jabber.

Pros

Jabber is a desktop application by Cisco for instant messaging, voicecalls, screen sharing with many more features. Users can create meeting groups, alerts etc It can be sync with other applications like Microsoft Outlook for arranging meetings.

Cons

Unresponsive behaviour when system restarted and password is changed.

Review Source

VR

Verified Reviewer  
Database Administrator  
Airlines/Aviation  
Used the software for: 2+ years

### "Easy and productive "

September 9, 2019

4.0

I use jabber for day to day communications with my colleagues. It includes chat, calls and meeting sessions.

Pros

It is easy to use and very flexible in terms of navigation. It offers various features that allows to do day to day communication via chat and calls. It also integrates well with webex meetings.

Cons

Sometimes jabber doesnt show the correct status of the user. For example even if the user is online, it shows offline.

Review Source

Bharat S.  
Software Engineer  
Computer Software  
Used the software for: 2+ years

### "Awesome communication medium "

August 31, 2018

4.0

I am using it in my office and it is very easy to use. Remote sharing features help me alot for my work.

Pros

This is awesome tool for communicating with your coworkers,friends and clients. It is best when using it remotely. The desktop sharing by jabber is very helpful. Easy to use and very reliable user easily make groups chat and communicate with the multiple user at one time.

Cons

Unable to edit and delete sent messages.

Review Source

VR

Verified Reviewer  
GBS Data Strategist - Team Lead  
Automotive  
Used the software for: 2+ years

### "great for communications"

October 29, 2018

5.0

good experience, to solve real time IM messaging needs.

Pros

I used Jabber in the past with great results, it helped our business to keep connected in a reliable way, the real time communication across platforms is a very nice feature, regardless where you are in the world it allows you to coduct meetings online with your team on real time.

Cons

integration with ms outlook was not great, but there are workarounds.

Review Source

VR

Verified Reviewer  
Business Information Security Officer  
  
Used the software for: 2+ years

### "Cisco Jabber enables global workers to communicates efficiently and timely with one another."

May 11, 2018

4.0

Instant communication with my global colleagues, integration with Cisco WebEx, mobile app ability to always be available to global teams and colleagues.

Pros

The ability to integrate with Cisco WebEx. I can easily see when my colleagues are in a WebEx meeting or are unavailable or any other current status.

Cons

Jabber phone calls crash my Jabber, unusable at this time. Would like to see Cisco Jabber communicate with my Cisco softphone.

Review Source

VR

Verified Reviewer  
Senior Software Engineer  
Computer Software  
Used the software for: 1-2 years

### "I use it everyday!"

December 2, 2022

5.0

Pros

A very user friendly application for video conferencing and webinars.

Cons

Not much to dislike, it get the job done with ease and with most efficiency.

Review Source

Shantanu K.  
Associate Business Analyst  
Computer Software  
Used the software for: 2+ years

### "Business chatting tool"

June 1, 2019

4.0

Pros

We can make group chats. We can make voice calls. We can share screen with one another. There are very eye catching emoticons also.

Cons

We cannot share screen shots in group chats.

Review Source

Charlotte B.  
Software Programmer  
Computer Software  
Used the software for: 1-2 years

### "Thumbs Up for Jabber!"

August 3, 2019

5.0

Jabber is a wonderful solution, we can finally say goodbye to the clutter of emails.

Pros

Jabber is an ideal tool for internal and external communications. The great thing about Jabber is that it is also available for mobile devices, which ensures 24/7 connectivity with our colleagues. It also has the option to share content and change the user status. Which updates my colleagues if i am available or occupied. What i like the most about it is its intuitive interface.

Cons

No option to change the admin of a group. No Italics and Bold option available to emphasize words.

Review Source

VR

Verified Reviewer  
Analyst  
Financial Services  
Used the software for: 2+ years

### "Great chat tool"

September 16, 2019

5.0

Very useful tool, use it daily ! Very easy to use and work with! I recommend this tool ! Like it!

Pros

Very useful to chat with your teammates, helps to communicate with other teams that can help you resolve a problem! Let you share screenshots to help understand problems ! You can create chat groups

Cons

That at chat groups you can’t share screenshots, that would help a lot so you don’t have to share in individual chats

Review Source

WL

Wei L.  
Legal Counsel  
Legal Services  
Used the software for: 2+ years

### "Good virtual meeting tool"

March 1, 2022

5.0

Pros

Sound quality and ensuring confidentiality. Access via mobile.

Cons

This software is a bit pricey. The rest is all good.

Review Source

VR

Verified Reviewer  
Key Account Manager  
Chemicals  
Used the software for: 2+ years

### "Basic chat but not much more"

April 22, 2019

3.0

Slack is much better! Jabber is simply just an easy tool to send a message via computer for a quick answer. Effective for what it is but need to understand it's limitations

Pros

\- Easy to use - Decent interface - Integration with company - Fantastic for quick questions and chats with individuals

Cons

\- Not good for project management - Can't build out teams - Doesn't save chats over time - Basic text communication - lack of customization

Review Source

VR

Verified Reviewer  
System Administrator  
Telecommunications  
Used the software for: 2+ years

### "An app is good enough"

February 6, 2018

4.0

Collaboration is a great thing, also I can use IP telephony with this app

Pros

It enables me to interact with my colleagues, make phone calls, chat, share screens, transfer files, have conference call with chats and shared screen

Cons

It has a habit to freeze from time to time and exit button just closes the GUI and does not kill the process. So if you restart it - nothing happens, you have to end the process first

Review Source

VR

Verified Reviewer  
Software Engineer  
Computer Software  
Used the software for: 1-2 years

### "Cisco jaaber one of best tool to communicate within your network."

August 12, 2018

4.0

I find sharing and communication make easy which saves time and make a platform to interact easily.

Pros

Cisco jabber is best way to communicate within you company network, I find it more secure and easy to use. There are various features and functionalities present like sharing your computer and can give access to other friends or colleagues, share important screenshots, make group to chat with your team, connect your phone directly.

Cons

I don't have much I like this software very much but yes I find sometime it hand while lots of chat window open, it takes time load.

Review Source

CH

Carly H.  
Practice Assistant  
Legal Services  
Used the software for: 2+ years

### "Love it!"

May 23, 2023

5.0

Positive!

Pros

Used it daily for work chat until we changes systems, but really enjoyed it!

Cons

I don't have any but we switched products, not sure why.

Review Source

Davette C.  
Law Clerk  
Legal Services  
Used the software for: 2+ years

### "Quick easy messaging!"

June 12, 2020

5.0

It's easy to use and fast when sending messages to colleagues. Very happy to use it!

Pros

Jabber is easy to use, connects our colleagues to one another and has status features which are very helpful for letting the people in our circle know your whereabouts.

Cons

I think the design and layout could better. I've also found that there are certain settings that can't be changed that it'd be nice to have control over.

Review Source

VR

Verified Reviewer  
Procurement analyst  
Automotive  
Used the software for: 1-2 years

### "For corporate use"

April 16, 2020

4.0

It helps us keep a friendly work relationship with coworkers from other parts of the country or worlwide. We need each other’s help for critical situationd. Emails aren’t enough, you need to reach through every channel available.

Pros

It had several features such as sending screenshots. Helped keep communication going especially when a matter is more urgent. The busy option avoids internal calls from ringing.

Cons

It is not easy to copy text received during the conversation. Sometimes a long number was needed and you want to copy it to avoid error but you have to try like 5 times before it copied.

Review Source

VR

Verified Reviewer  
Helpdesk Escalation Technician  
  
Used the software for: 2+ years

### "Its like MSN but newer with less features."

July 10, 2018

4.0

Effective for team communication at the office.

Pros

It enables me to keep in constant contact for any issues with other members of our team. Also serves as a softphone giving the option of either picking up calls or answering through the interface.

Cons

Seems like there could be so many additional features included. I really feel this software should include videoconferencing as it fits the niche market.

Review Source

Ashleigh P.  
Customer Service Representative  
Publishing  
Used the software for: 2+ years

### "Cisco Jabber - for business use"

June 30, 2020

5.0

We use Cisco Jabber to both make and receive calls from clients on a daily basis.

Pros

I like how easy it is to call people on the contact list. I often forget my coworkers' extensions and it's so easy just to type their name in and call.

Cons

There are connectivity issues and static sometimes on a call. But after you get to know the program and have all of your settings correct these issues go away.

Review Source

Florida Z.  
Secret  
Accounting  
Used the software for: 1-2 years

### "Meilleure logiciel "

December 4, 2023

5.0

Pros

C'est une application très simple et qui aide beaucoup

Cons

Je n'apprécie pas le faites que sa consomme trop concernant la connexion

Review Source

VR

Verified Reviewer  
Marketing Intellingence Coordinator  
  
Used the software for: 2+ years

### "Chat tool for companies"

February 10, 2018

4.0

chatting with colleagues

Pros

This tool allow to chat with colleagues across the organization, using a chat. It's possible to set availability status or link it to the calendar. Possibility to connect other conference tools.

Cons

It doesn't allow to give mouse control when sharing the screen. I don't link the automatic pop-up for new messages, that can be removed only changing preset preferences.

Review Source

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