# Page 15 | Cisco Jabber Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 15 - Is Cisco Jabber the right Collaboration solution for you? Explore 1332 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/212050/Cisco-Jabber/reviews

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Cisco Jabber

4.3 (1332)

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Last updated March 13th, 2026

# Page 15 - Reviews of Cisco Jabber

## Showing most helpful reviews

Showing 351-375 of 1332 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Nikhita K.  
Production Engineer  
Computer Software  
Used the software for: 2+ years

### "It’s a easy to use platform with limited features"

February 28, 2019

4.0

Overall, it’s a easy to use product for basic business chat but for fancy options like delivery of messages when you were offline, I would resort to other options.

Pros

1\. It’s an easy to install and easy to use platform. 2. Customizable like you could turn off displaying notifications while you are in a meeting. 3. Allows creating dynamic groups and chats. 4. You can pin your important groups at the top of the chat. 5. Doesn’t go offline if the mobile app is running in background unlike apple chat. 6. Has a web version too 7. Has different apps for personal and business variations.

Cons

1\. It does not record chats that were sent to you when you were offline. 2. Has a bit of delivery lag. 3. Easy to start using but doesn’t support fancy features like some of the chat engines like workplace chat do

Review Source

VR

Verified Reviewer  
software developer integrator  
Computer Software  
Used the software for: 2+ years

### "Great tool for communication in office. Simple and group chats with clients within organisation. "

July 9, 2018

3.0

Best communication tool for business purposes

Pros

We can arrange meeting with colleagues via creating groups. We can work via sharing screen and give and take access of others computers to provide support and take any help from others.

Cons

We can not send pictures into groups as sometimes we want to share issue screenshot more than one people but we can not. Not better as compared to Zoom.

Review Source

VR

Verified Reviewer  
Senior Software Developer / Integration Specialist  
Hospital & Health Care  
Used the software for: 1-2 years

### "I use this at work"

October 21, 2018

4.0

Pros

I like how i don't have to have a phone, it is easy to redial calls and keep track of your call history. the clarity and sound is really good.

Cons

when i have the headset plugged in (and on on my head) i can barely hear the phone ringing... I also miss having a phone when my computer is not functioning. (especially for meetings) i have to disconnect from the meeting and then reboot my computer and then re-connect after the computer comes back up... Is pretty annoying, but i guess that is the new norm.. having a soft-phone.

Review Source

VR

Verified Reviewer  
Business Analyst  
Higher Education  
Used the software for: Less than 6 months

### "Has enabled me to work remotely"

November 13, 2018

5.0

Pros

I didn't even know it was an option to have my desk phone on my computer, I am so happy I can use Jabber instead. I recently started working remotely and it'll be temporary so I didn't want to take so much equipment with me. With Jabber, I didn't need to take my desk phone and other equipment to make it work. With Jabber I can answer calls directly with one click, I have access to all my company's contacts. I can also use the video feature with those coworkers that have a video desk phone. Very convenient!

Cons

The only thing I can think is that the soft phone didn't work with VPN, our IT dept. wasn't able to figure out why and they think it's an issue with the new Windows 10. They were able to provide me with an office extender and that seems to be working great. It would be useful if the icon for use with desk phone vs. computer would be a bit more obvious to find! It took me a while to figure out why my calls wouldn't go through, until I saw the icon at the bottom where I was able to set "Use my computer for calls".

Review Source

KM

Katie M.  
Healthcare Professional  
Hospital & Health Care  
Used the software for: 1-2 years

### "Use for Healthcare Professionals and Confidential Calling"

February 20, 2023

5.0

I would highly recommend Cisco Jabber for professionals in ANY field in which you do not want to utilize your personal number. It facilitates good and reliable communication. It's also very accessible and easy to use!

Pros

Cisco Jabber facilitated client communication at a time where confidential calling may have otherwise been stinted. In our profession, we are unable and discouraged to utilize personal numbers when calling - thus Cisco Jabber allowed for continued care despite not having access to our landline phones. Highly recommend for teleworking professionals.

Cons

At times I had difficulty when my Wifi was not working. I am unsure if I had done some troubleshooting, maybe my calling would have still worked using my cellular data. If so, that would be fantastic.

Review Source

VR

Verified Reviewer  
Assc Clin Admin Coord  
Hospital & Health Care  
Used the software for: 1-2 years

### "Great product"

November 21, 2018

5.0

Pros

My company use Cisco Jabber to communicate. I must say this is a great product. I work for a large company that have 100k+ employees. Can find a person within the company just by searching for there names. I never had any problems with lagging issue or disconnected. This is a great way to communicate within a large organization. I can also have group chat for the whole team so that everyone can help each other out throughout the day. Highly recommended.

Cons

One of Cisco Jabber limited is that they don't have a lot of Emoji.

Review Source

VR

Verified Reviewer  
Demand Generation Marketing Manager  
Computer Software  
Used the software for: 1-2 years

### "Easy to communicate with coworkers but platform can be down sometimes. "

March 6, 2018

3.0

Pros

It's similar to other software like Skype or Lync or HipChat where you can communicate with the rest of your internal team members regarding work projects. You can easily search up the person you want to reach out to and message them there.

Cons

A lot of the time, when I want to reach out to someone and search their name in Jabber, their names don't end up showing up even though they work at the company and it is spelled correctly. I find that the platform can be unresponsive at times and hinder communication with our teams.

Review Source

Sukhpreet S.  
Software Developer  
Computer Software  
Used the software for: 1-2 years

### "My Review of Cisco Jabber"

September 11, 2018

4.0

In my personal touch its good as it interconnect employees of the corporate.

Pros

I am using Jabber in my daily working routine to connect with other employees of my office. It gives functionality of chatting, calling and sharing pictures or Screenahots. Its light weight and it automatically get launched with a system is turned on. One can also create groups for scheduling meetings. It also has the function of Status- Available/ Busy/ DND

Cons

Its a good product but chat doesn't saved for longer period. Moreover sonetimes it auto logged out users.

Review Source

VR

Verified Reviewer  
Service Civique  
Electrical/Electronic Manufacturing  
Used the software for: 6-12 months

### "A good software for private conversations"

October 24, 2018

5.0

Pros

You can use it easily to have private conversations. The phone conversations are simple and work well, without glitching. You can have access to all the network of your company, and make calls with people, even when they are in foreign countries.

Cons

The chat is really hard to understand. First, conversations disappear everytime you disconnect, so you must remember what you have said, or screenshot your conversations. Moreover, creating group conversations is very complicated: some people are not integrated, and we don’t know why, some others shut their laptop and are excluded of the conversation. Organizing a lunch is easier by e-mail than on Cisco Jabber, which is a pity.

Review Source

VR

Verified Reviewer  
Recruitment Solutions Consultant / Sales  
Computer Software  
Used the software for: 1-2 years

### "One of the best tools for professional communication"

February 17, 2019

4.0

we used it for in office communication, client calls within the sales teams and as a confrensing tool for support.

Pros

We used cisco Jabber for a number of tasks at our company. From chatting with colleagues to communicating with clients. The screen share feature was also used extensively. Never noticed any issues or lag in the system. Call audio clarity is among the best.

Cons

It a bit of an issue when the jabber phone screen suddenly opens up in full screen mode, when a call is made. Also, the chat feature, message character limit should be increased.

Review Source

cE

cory E.  
it manager  
Insurance  
Used the software for: 2+ years

### "key tool in my daily work life"

July 19, 2022

4.0

Pros

ability to chat with people and know if they are available. and a video chat is far better than just a phone call. i work from multiple locations and have it installed on each of them. and you can label them like office, home, cabin etc.

Cons

the client sometimes needs to be reset. not often but it does.

Review Source

VR

Verified Reviewer  
Sr. Planning & Business Analyst  
Hospital & Health Care  
Used the software for: 2+ years

### "Super Simple IMing"

November 30, 2018

5.0

Pros

Jabber is the IM approach my organization chose and it works great, integrating our contact directory and recording conversations so you can check back if you forgot something.

Cons

Recording the conversations is nice for look-backs but sometimes there are things you just don't want kept around forever and it would be nice if there was a way for users to delete history.

Review Source

VR

Verified Reviewer  
Principal Consultant  
Computer Software  
Used the software for: 2+ years

### "Lacks lot of features which other business messengers has"

August 30, 2019

3.0

We used in for team collaboration leveraging desktop sharing however we have found it lacks some essential features. Skype and Goto meetings are way better.

Pros

Light weight, easy understandable UI, desktop sharing is breeze, support multi party conversation as well.

Cons

Does not support video calling and does not integrate out of box with the VOIP phones. Does not set status automatically based on location.

Review Source

GG

Gareth G.  
Operator  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "Cisco Jabber has not kept up with the times"

August 5, 2022

3.0

It was not the most user-friendly software to use and also not stable.

Pros

Jabber is a secure messaging service that is used for company internal communications

Cons

It does not integrate with the other more widely used messaging or video conferencing platforms in the market.

Review Source

kS

kartik S.  
information security engineer  
Financial Services  
Used the software for: 2+ years

### "Nice video/audio conferencing tool"

October 4, 2022

4.0

Overall it's a nice solution, cost-effective, easy to deploy, and has some amazing gifs and filters.

Pros

The best part of this software is it's easy to deploy, light weight agent and the video call quality is amazing.

Cons

Customer service needs to improve, apart from that while taking remote /sharing screens it lags a lot and i feel zoom does a better job.

Review Source

Jesus M.  
Ingeniero de Soporte Senior  
Telecommunications  
Used the software for: 2+ years

### "Contact management and the different ways of touching them."

September 5, 2018

5.0

Pros

Powerful tool for handling calls, chat, share live files among others to what in reality becomes a powerful tool of collaboration because that's what he does you can share up to the desk in a call you make through it

Cons

Its configuration is not simple it is necessary to have a medium knowledge in this software to put its main functions to work, as well as its use.

Review Source

PP

PAOLO P.  
Software Engineer  
Electrical/Electronic Manufacturing  
Used the software for: 1-2 years

### "Replaces Traditional phone and more"

February 24, 2021

4.0

Cisco Jabber has allowed us several times to troubleshoot simple technical support problems thanks to screen sharing. If it was not necessary to have a PC you could do without the IP phones from the company.

Pros

The feature I really appreciate is the ability to share your screen while on a call. This allows us to use this tool even for basic remote support. The agenda allows you to do research quickly, divide contacts by groups such as by type of office or by location. Without this tool it would not be possible to make telephone conferences with ease compared to a Cisco IP phone

Cons

Without this tool it would not be possible to make telephone conferences with ease compared to a Cisco IP phone. It is also necessary to have a connection with an adequate band, otherwise the audio / video does not work. It does not keep the chosen audio settings when there are multiple audio sources available. I would like at least this to be fixed in new releases.

Review Source

VR

Verified Reviewer  
ABA  
Computer Software  
Used the software for: 2+ years

### "Versatile"

July 25, 2018

4.0

It enhances my testing skills & teases my brain to develop my testing skills.

Pros

Easy of access Easy to use for end user Ability to share desktop with other users It is also beneficial for work from home employees

Cons

Jabber does not handle offline messages, we need to send a email to get in contact with the other user User is not able to send screenshots on any group chat

Review Source

VR

Verified Reviewer  
Sr eDiscovery Analyst  
Retail  
Used the software for: 2+ years

### "Decent enough software"

March 5, 2019

2.0

Price check, but MS Office Communicator was much more functional for me. I don't use the calling features, but perhaps that is why we switched to it in the first place. The interface just doesn't do it for me. Your mileage may vary! It is an office communication platform, works as expected. The way this software works doesn't compare at all to Microsoft's Office Communicator, but for most tasks it is just fine.

Pros

It's relatively easy to use and there aren't a lot of one-offs for the end user. Recommendations to others considering the product

Cons

I can't say much here, other than the interface could use some work. It reminds me of old Winamp skins. The ones that look pretty but aren't very functional for daily use. The auto-startup screen is annoying if your admins decide not to disable it.

Review Source

VR

Verified Reviewer  
IT Manager  
Mechanical or Industrial Engineering  
Used the software for: 2+ years

### "Great collaboration tool which can be integrated with Microsoft Exchange / SharePoint."

June 21, 2018

5.0

Pros

Great collaboration tool which includes voice calls, voicemail, chat, meeting integration w/outlook, and can even be setup with WebEx. Very easy to use and Cisco is constantly adding new features.

Cons

Only draw back is that the chat feature is all or nothing. This feature cannot be enabled on a per user basis. You need to turn it on for the entire company.

Review Source

Pedro G.  
Project Engineer  
Civil Engineering  
Used the software for: 6-12 months

### "Popular,intelligent,spectacular and reliable tool for team collaboration and video conferencing."

February 21, 2022

5.0

Ease to create and manage task and project. Video conferencing. Ease of files sharing.

Pros

Cisco Jabber is the right solution that I use for team collaboration and communication.It's easy to send instant messages to my team and colleagues.Ability to make HD video and clear audio calls is an amazing feature that I like about Cisco Jabber.

Cons

Calls disconnection is the only thing that I find as a challenge when using this tool do to poor internet connectivity.

Review Source

Emily P.  
Tax Associate  
Accounting  
Used the software for: 1-2 years

### "Convenient "

February 15, 2019

5.0

I don't have to wait around for someone to be available or have the need to constantly check a person's availability status. Jabber does that for me!

Pros

In most ways, Jabber is just like any other instant messaging platform, but what sets it apart for me is that you can set it up to be alerted when a certain team member becomes available. This feature is such a time saver because I don't have to be constantly checking if a coworker is available to talk.

Cons

I don't have any complaints about the software because it functions exactly as it should!

Review Source

DR

Dominic R.  
Systems Architect  
Information Technology and Services  
Used the software for: 1-2 years

### "Great professional instant messaging program plus a whole lot more!"

June 25, 2018

5.0

Improved communication between support staff, especially on work-from-home days.

Pros

Instant messaging applications have been around since the days of dial-up, but what sets them apart now is the integration and additional functionality. Jabber can tie into the phone system (in our case, a Cisco IP phone system) and show others when you're on calls, presenting, etc. Within an IT department, this has become an invaluable tool because users can chat with other support staff while on a call with an employee ("customer") without having to put the customer on hold.

Cons

We had some issues integrating with Active Directory and the Cisco IP phone system but were overcome by some reconfiguration or an update to Jabber. However, we have had some occasional issues with Jabber losing chat history. This caused some major issues up front (due to record-keeping compliance) but we haven't seen the problem resurface lately.

Review Source

JS

Juliette S.  
Curator  
Arts and Crafts  
Used the software for: 6-12 months

### "Useful tool"

September 26, 2023

4.0

My overall experience with Cisco was overall fine. The tool is super useful especially for companies on the bigger side. It makes chatting with anyone easy and fast.

Pros

I used Cisco Jabber when I was working at a big company. It is a quite useful tool that allows you to communicate instantly to other colleagues from around the world.

Cons

I feel like Cisco’s design could have been a bit more intuitive for users - however, nothing bad, it takes a day to figure it out and become familiar with it.

Review Source

VR

Verified Reviewer  
STRATEGIC PLANNING MANAGER  
Automotive  
Used the software for: 2+ years

### " Convenient way to communicate in anywhere and any device"

November 7, 2020

5.0

It is a convenient way to communicate in anywhere and any device without any security concern.

Pros

We use Cisco Jabber for voice and video calls in a company wide. It enables us to use our business desktop phones in our personal cellphones in a safe way.

Cons

In apple watch sometimes it might be operates more slowly. Especially in conference calls, delay might be occurred sometimes.

Review Source

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