# Page 17 | Cisco Jabber Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 17 - Is Cisco Jabber the right Collaboration solution for you? Explore 1332 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/212050/Cisco-Jabber/reviews

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Cisco Jabber

4.3 (1332)

[View alternatives](https://www.capterra.com/p/212050/Cisco-Jabber/alternatives/)

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Last updated March 13th, 2026

# Page 17 - Reviews of Cisco Jabber

## Showing most helpful reviews

Showing 401-425 of 1332 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Adam N.  
Helpdesk  
Food & Beverages  
Used the software for: 1-2 years

### "Great Software for Teams"

August 16, 2019

5.0

This software is great when trying to get a hold of a customer instantly, The fact that this software is mobile is a added bonus. Extremely useful for my line of work

Pros

Easy to use software, lets our team communicate with one another instantly. As an IT professional, this is great software to get a hold of an EU. An additional bonus is that this Client is available for iOS.

Cons

This software is great, no complaints. Any issue with this software in our environment is withour company and not a direct issue of the client.

Review Source

VR

Verified Reviewer  
Technical Support Representative  
Religious Institutions  
Used the software for: 2+ years

### "I love Jabber, but it has a few quirks"

December 15, 2018

4.0

Its awesome, but I often have to mess with the settings to make sure my headset is still connected.

Pros

Can connect to my phone number and take calls on my computer. Can join online meetings with video and audio. Has a call history and easily change settings.

Cons

It sometimes disconnects from my headset and I have to change the settings to re-connect it.

Review Source

VR

Verified Reviewer  
Customer Service Representative  
Design  
Used the software for: 2+ years

### "Cisco Jabber"

September 4, 2018

4.0

Pros

I enjoy the ease of use with Jabber. It helps my coworkers and I communicate with each other on a streamlined platform that utilizes both instant messaging and connectivity to phones.

Cons

I frequently have issues getting pictures and attachments to send over the instant messaging feature without needing to try more than once.

Review Source

navjot S.  
Product Owner  
Computer Software  
Used the software for: 2+ years

### "Easy and flexible to use"

September 5, 2018

4.0

We are using within our organization for quick chat within employees. This provide very reliable solution for intra company communication.

Pros

Group chat, adding person's reference, recent chat, metting schedule.

Cons

Sending screenshot screen is not very fast and intutive. Also, sometimes the history get lost after restarting, especially screenshots or images.

Review Source

VR

Verified Reviewer  
Business & Non-Profit Consultant  
Information Services  
Used the software for: 2+ years

### "I enjoy using Jabber - top of the line"

October 27, 2018

4.0

Pros

Jabber is top of the line for workplace instant messaging and calling. What I like most is the ability to sync Jabber to my office phone and desktop so I can initiate calls with a click of the mouse

Cons

I had issues with Jabber crashing after upgrading to Windows 10. It began crashing 2-3x/week, which was out of character.

Review Source

TP

Trevor P.  
Systems Admin  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Cisco Jabber Review"

September 19, 2022

4.0

It has been great to connect our remote staff and those who travel.

Pros

the ability to use it as our main telephony client. The built in chat works great as well.

Cons

The one thing that was a little difficult was the Active Directory integration.

Review Source

D W.  
e-Learning Analyst  
Hospital & Health Care  
Used the software for: 1-2 years

### "Best Corporate VOIP Solution"

October 9, 2018

5.0

Pros

Cisco Jabber is very fast, clear and stable and there are a plethora of plug-in products available, such as a light, that turns on when you are on a call. I think it's the best soft phone solution I have tested to date.

Cons

My complaint with this software is the way that call notifications are handled. There should be slightly more obtrusive options available to prevent missed calls and missed messages. The small notification window gets lost on my very busy PC desktop.

Review Source

VR

Verified Reviewer  
Application Sales Manager  
Consumer Services  
Used the software for: 2+ years

### "Online phone calls"

March 24, 2022

5.0

Pros

Voip comes on when I turn on my laptop automatically and ready to be used. Simple easy to use.

Cons

I use VOIP for work but I use other product for video conferencing. No complaints, it has its plus and minus.

Review Source

CG

Corey G.  
Director of Product Management  
Information Technology and Services  
Used the software for: 2+ years

### "Cisco Jabber"

December 6, 2021

4.0

VPN connection

Pros

It's pretty intuitive and easy to use. We rolled it out broadly without much ramp up time required.

Cons

Sometimes the connection gets a little wonky. But other than that, it's a breeze!

Switched from

[Cisco Umbrella](https://www.capterra.com/p/230907/Cisco-Umbrella/)

Security

Review Source

PD

Peter D.  
martech manager  
Hospital & Health Care  
Used the software for: 2+ years

### "Jabber for enterprise collaboration"

September 28, 2019

4.0

Jabber has been tremendously helpful to get quick, easy questions answered outside of normal heavy email-first days.

Pros

I like the ability to easily message coworkers during the day, integrated into outlook so when they are not in scheduled meetings their ability shows up. It gives me notice that they are available for chat and saves tremendous amounts of time to get quick answers.

Cons

When conversations are done they essentially go away. With other collaborations I prefer the various threads of topics with multiple team members that always stay in the thread. Jabber in our org is like a sms chat tool but often times people use it to make deisions and therefore i wish there was a better way to saveconversations and messages.

Review Source

AB

Adnan B.  
Supply Chain Planner  
Wholesale  
Used the software for: 2+ years

### "No more Desk phones!!"

April 8, 2022

4.0

Pros

This is a part of the evolution where we shift from physical phone sets to software based phone lines. You no longer need to buy the physical phone which will save you some cost and space on your office/home office desk. You can carry your phone line on your mobile with its mobile application. Also, the voicemail forwarding to your email is a great option if you have missed a call.

Cons

The software upgrades for the desktop client can sometimes be an issue. They could've made it easier to administer which currently is not the case for beginners.

Review Source

KD

Kayla D.  
Recruiter  
Staffing and Recruiting  
Used the software for: 2+ years

### "Cisco Jabber - Review"

April 10, 2020

5.0

My overall experience with Cisco Jabber is great! I love the software and use it daily to make my job more effective.

Pros

What I like most about Cisco Jabber is the ease of the application. I use this daily to communicate to my colleagues on a daily basis to provide updates, ask questions, etc. This software is extremely easy to use and it allows you to send screenshots, documents, websites, etc. I also love the group chat feature. It is very useful in my daily life as a Recruiter.

Cons

What I like least about Cisco Jabber is that it does not have automatic spell check. I have a fast paced role and sometimes I need to just send a quick note and send without looking. I would love if it had a spellcheck feature like IPhones do.

Review Source

Mike G.  
Media Producer  
Higher Education  
Used the software for: 2+ years

### "Cisco Jabber is a nice addition to our phone systems"

September 6, 2018

4.0

Jabber is nice to look up phone numbers quickly, send messages and see the availability of your co-workers without having to do anything other than look up their name or from a saved list of "friends".

Pros

I like the ability to send chats to my co-workers quickly - no matter if they are Mac or PC.

Cons

I have issues sending files from my Mac to others using Jabber.

Review Source

VR

Verified Reviewer  
Intern  
Computer Software  
Used the software for: Less than 6 months

### "A good communication software for office use"

September 9, 2018

5.0

If you belong to an organization and want your team to be connected securely and sophisticatedly then I would advise you to have it .

Pros

I have been using jabber from past few months, I would say that it is really a good software for chat purpose. The customizable options like changing your status whether you are available, away or etc, adding n number of users in a group chat is great. You can share almost every type of file pdf, ppt, images etc. It actually works like WhatsApp but for official purpose. You can send emoticons etc. If you belong to an organization and want your team to be connected then I would advise you to have it to connect your team in the easiest manner. It doesn't need any processing and loading time just in a snap it will open and start working.

Cons

The only con I have faced till now is the offline message problem. If the person you want to send your message to is offline then the message won't deliver and he won't even know that you have even tried to contact him.

Review Source

NG

Naman G.  
Computer Scientist  
Information Technology and Services  
Used the software for: 2+ years

### "Jabber - the worst product"

October 1, 2022

2.0

Overall it is not a recommended software in current world of collaboration.

Pros

1\. Chat facility is good in this software and UI is easy to use . 2. calling is fine but not so good.

Cons

1\. Meeting experience is not that great. 2. Features are too limited in this in comparison to teams or slack

Review Source

VR

Verified Reviewer  
Associate Software Developer  
Computer Software  
Used the software for: 2+ years

### "One of the best tool i liked so far"

October 17, 2018

5.0

Pros

There are many features i liked about jabber. First is the interface i.e. its simple. Second its feature of sharing screen and controlling screen. Third is the ease of communication that it gives.

Cons

There is nothing i didn't like about it but i would like to suggest to add new feature of sharing files to it.

Review Source

AP

Anna P.  
Sr Systems Analyst  
Computer Software  
Used the software for: 2+ years

### "Jabber"

March 7, 2021

5.0

I use Jabber every day at work to communicate with my coworkers. It is especially useful now that I am working remote every day and cannot communicate with them in person, however, jabber has always been a useful tool even pre-covid.

Pros

It is very intuitive and easy to use. The ability to send screenshots is a definite plus (and I like the emojis).

Cons

There are many times that I would like to share my screen in a group chat, and Cisco Jabber does not allow you to send screenshots/images in a chat with more than one person.

Switched from

[HCL Sametime](https://www.capterra.com/p/212784/HCL-Sametime/)

Company changed products.

Review Source

Vini A.  
Plant Head  
Mechanical or Industrial Engineering  
Used the software for: 1-2 years

### "Jabber - A Chatting Software "

October 31, 2018

4.0

Pros

Cisco Jabber is a chatting software that provides users alot of extra features along with chatting functionality. Users can share a screen with each other using jabber. Screenshots/Pictures can be send using jabber. It also provides us Emojis to share. Group chat feature is also available.

Cons

With so many features, it is having some cons as well. User can share images in group chats. Videos can be shared. For screensharing it requires high internet speed.

Review Source

TP

Tonino P.  
impiegato  
Computer Networking  
Used the software for: 1-2 years

### "Presenza, e condivisione"

August 31, 2023

5.0

SW sempre disponibile e collegato sulla mia piattaforma di lavoro, utile strumento giornaliero/settimanale per formazione e riunioni online

Pros

Semplice, ho seguito centinaia di webinar per formazione aziendale oltre che le centinaia di riunioni, in semplicità e sicurezza

Cons

Fino ad ora non ho riscontrato nessun elemento negativo, degno di segnalazione.

Review Source

VR

Verified Reviewer  
Operations Manager  
International Trade and Development  
Used the software for: 6-12 months

### "Jabber- A great solution for enterprise and a great chat tool"

September 25, 2019

5.0

It is a great tool to use for the enterprise with several features which the employee requires for their day to day activity.

Pros

1) Simple to use with screen sharing facility which is very smooth and great to use. 2) It has an app for android and iphone and works well on phone. 3) It has an option to put your status, it is specially handy when someone is busy and does not want to be disturbed. 4) It has option to integrate with WebEx which in turn helps in reviewing meeting calendar.

Cons

1) Could not find option to save conversations. 2) File transfer is not seamless. Sometimes the file transfer fails before completion and also a bit slow.

Review Source

VR

Verified Reviewer  
Founder  
Information Technology and Services  
Used the software for: 2+ years

### "Cisco Jabber"

October 4, 2022

5.0

I was able to have (and clients too) a reliable professional soft phone and tool for video conferencing, presentations etc.

Pros

Great tool to work as a soft phone, video conferencing tool, presentation tool etc.

Cons

Small snags during testing and implementation, but everything was finally working well

Review Source

Bijith N.  
Architect  
Management Consulting  
Used the software for: 2+ years

### "Not best in market"

January 19, 2019

3.0

Pros

Easy to setup IRCs and group chat in few steps, Calling features makes it easy for the enduser who works from home to get connected with there customers without any interruptions

Cons

The design is quite simple and they are still lagging behind if i compare with there competitors with skype or IBM Sametime

Review Source

Julia S.  
Software Developer  
Computer Software  
Used the software for: 1-2 years

### "My Opinion regarding using Cisco Jabber"

December 9, 2018

4.0

I really use this application for making groups and for arranging meetings.

Pros

Cisco Jabber is an Instant messaging desktop application by Cisco. Its mainly used for Voice Over Internet protocol, texts, video calling, meetings. We can create groups to discuss on something or can arrange meeting for couple of members. Moreover message get instant delivered.

Cons

Always have to change password when system password is reset and It automatically get logged out when system restarted.

Review Source

Jason J.  
EDP Systems analyst III  
Government Administration  
Used the software for: 1-2 years

### "Cisco Jabber - A must have for for the Office and on the road"

July 28, 2019

5.0

It's been great to have a messaging / softphone application to remain in touch with co-workers and being able to take calls no matter where i am. It no longer matters if i'm in the office or at another location.

Pros

Ease of use and the ability to stay in touch with co-workers at different locations Through messaging and Softphone

Cons

I've had no issues with Cisco Jabber, everything has worked as it should. The one issue I had (my name reported wrong to a specific user) was caused by the people who set it up.

Review Source

VR

Verified Reviewer  
ABA  
Computer Software  
Used the software for: 6-12 months

### "Tool that connects an organization together."

August 1, 2018

4.0

Pros

It is one of the best software used these days in many organizations.you can chat with single or multiple people in an organisation at same time just by creating a group. You can share you screen with others and also attend in organisations meetings through this software also you can share system urls which can be opened directly. You can also connect with each other through a audio/video call as it provides an excellent audio and video quality during a call.

Cons

The only cons that i found for this software are you cant save your chat and also the screenshots that you shared cant be seen after some time.

Review Source

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