# Page 18 | Cisco Jabber Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 18 - Is Cisco Jabber the right Collaboration solution for you? Explore 1332 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/212050/Cisco-Jabber/reviews

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Cisco Jabber

4.3 (1332)

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Last updated March 13th, 2026

# Page 18 - Reviews of Cisco Jabber

## Showing most helpful reviews

Showing 426-450 of 1332 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Michael E.  
Fixed Income Operations Specialist  
Investment Management  
Used the software for: 2+ years

### "Jabber for Office Communications"

December 19, 2018

5.0

Pros

The ability to be able to quickly reach people within your office. and transfer files/information that you would not be able to in person. The UI is more intuitive than comparable programs

Cons

Because it is an older technology, it does not feel as new as other similar programs. It lacks that modern feel.

Review Source

Aditya U.  
Business Analyst  
Computer Software  
Used the software for: 2+ years

### "Excellent way to connect within organization."

July 20, 2018

4.0

Pros

I like the fastest way of communication. Easy to create groups. Instant message broadcasting. Easy way to explain the issues using Screen sharing feature.

Cons

Drawback to save chat history for long time. Screenshots sharing not allowed in the groups. Sometime speed gets slowdown while screensharing.

Review Source

VR

Verified Reviewer  
Senior Legal Affairs Associate  
Financial Services  
Used the software for: 2+ years

### "Daily Jabber User - Few areas of improvement"

July 19, 2018

4.0

Pros

Jabber is quick, informal, efficient and easy to use. Best part is the ability to interface it with my phone to call people directly from their Jabber icon

Cons

Main drawback is that Jabber frequently crashes, it happens more often when I am doing things quickly on my computer, as if Jabber cannot keep up

Review Source

Sahil V.  
Associate Business Analyst  
Computer Software  
Used the software for: 6-12 months

### "This software is best for phone call meetings and texting in working environment."

July 31, 2018

5.0

Pros

I have been using this software since last year for my office use.We do all our meetings on cisco jabber it's very easy to find number and directly call them online and we can share screenshots of our screen with each other and there is a option to share screen online as well.which i think the best feature of this software if you want to explain something to someone.

Cons

Sometimes call get disconnected,that's irritating and whenever we restart the system all the previous chats get cleared.The second con is we are not able to share multimedia files on it i think that feature should come with future updates

Review Source

VR

Verified Reviewer  
Receptionist  
Apparel & Fashion  
Used the software for: 2+ years

### "Like Skype but also like a pager"

December 3, 2019

5.0

love using it everyday helps me get people where they are suppose to be everyday

Pros

I mostly use it like a pager system to let other people know someone is here or meeting is starting without interrupting

Cons

There isn't anything i don't like about it only wish it allows me to directly email on there that would be very cool

Review Source

RAJESH G.  
CIO & VP - Digital Transformation Solutions, Head - Infra Managed Services & Pre Sales, Solutioning  
  
Used the software for: 2+ years

### "Cisco Jabber review."

April 17, 2018

5.0

Excellent instant messaging platform for a mid-size to large corporates.

Pros

Excellent instant messaging platform for a corporate setup of 5000 plus employees, seamless integration on phone and laptops /desktops.

Cons

There is nothing which is not liked for this software. Everything is just perfect in this piece of platform,

Review Source

TH

Toan H.  
Business Solution Consultant  
Chemicals  
Used the software for: 2+ years

### "Great software for internal chatting/calling"

June 18, 2020

5.0

You can write colleagues and get feedbacks immediately. Also can check their statuses (if they are busy or in a meeting) and also call them directly.

Pros

You can search any colleagues within the organization in just few clicks Chat without keeping any record (once you open it again, everything is gone) Can call people w/o incurring any costs (call via computer) Can see people status + can change your own status manually (~Do not disturb, for example) Can save contacts of your teammates so you can find them easily

Cons

It requires a certificate to be able to make phone calls via computers. Also requires VPN to make phone call. It doesn't keep any history, so any important info will be gone after the application closes

Review Source

segun O.  
Intern  
Information Technology and Services  
Used the software for: 6-12 months

### "Very good communication tool"

June 11, 2019

5.0

This a very good tool that makes communication at work either voice, text or video quite easy and stress free

Pros

It allows you to do voice and video calls, and also text colleagues at work from your pc. It also allows you to leave a voice mail for colleagues not currently available making communication very easy. Calls to your desk phone can also be received on your pc making remote communication at work easier. It also allows you to make calls to colleagues by searching for their names on the companies database

Cons

The screen sharing feature could prove a bit tricky at times especially when the internet speed is not so great

Review Source

RG

Ritesh G.  
Senior Consultant  
Information Technology and Services  
Used the software for: 2+ years

### "Reviw for Cisco Jabber"

September 18, 2019

5.0

Overall experience with Cisco Jabber has been quite delightful since last 3+ years as the product comprises multiple features that helps me & my team members in our daily work and keep us well connected despite being remote. This eventually increases our work efficiency.

Pros

1\. Fabulous product for instant messaging useful for professionals 2. Can be configured with Microsoft Outlook, which means one can schedule meetings directly from this tool 3. Calling can also be enabled from this tool. Tis becomes quite handy in a global setup when the team members are spread in multiple geographies

Cons

1\. Option of sharing files while chatting should be provided for the users 2. Capturing screen shots from the chat window again can be an added advantage

Review Source

VR

Verified Reviewer  
Quality Assurance  
Railroad Manufacture  
Used the software for: 2+ years

### "Good communication tool"

April 22, 2019

5.0

Pros

We had this tool integrated with our Active directory so we could call other employees without picking up the phone and dailing a number. I could also listen to my VMs with ease.

Cons

It didn't seem to have a lot of integration to other tools. We mostly used it for instant messaging and calling.

Review Source

Saurabh S.  
Group Lead  
  
Used the software for: 2+ years

### "Simple and reliable IM client for organization"

July 30, 2018

4.0

Easiest way to communicate with peers.

Pros

Easy to setup and use also provides features like screen sharing, group conversations and also can take control over remote machine via screen sharing.

Cons

User interface feels outdated also you can not share screen captures in group conversations,lacks file shating.

Review Source

JR

Jamie R.  
Manager  
Real Estate  
Used the software for: 6-12 months

### "Stay connected with Cisco Jabber"

September 22, 2022

4.0

My overall experience with Cisco Jabber has been very beneficial!

Pros

The ability to stay connected while we all worked from anywhere is so convenient!

Cons

At this time there isn’t anything that I would consider a con.

Review Source

AS

Arpan S.  
Technical Support Consultant  
Computer Software  
Used the software for: 2+ years

### "One of the best collaboration tools available in the market!"

January 21, 2019

5.0

\- Although Jabber is still a great tool for collaboration, but sooner or later it will be discontinued and will be replaced by Cisco Webex Teams. It is highly recommended for new users to upgrade to Cisco Webex Teams straight away.

Pros

\- Simple, reliable, and easy to use interface. - Comes equipped with all features (screen sharing, group chats, file sharing) that a standard IM must have. - People can be tagged so that one is notified a user's status (online, offline, etc.)

Cons

\- Instant Messages and incoming calls do not get blocked and still received even when Jabber status is, "Do Not Disturb". This is the worst feature and one of the reasons why large amount of businesses have migrated to Skype. - File Sharing is very slow.

Review Source

VR

Verified Reviewer  
Manager  
Information Technology and Services  
Used the software for: 2+ years

### "Jabber - Option as softphone"

January 30, 2020

5.0

For me it works great. Doing home office is really easy, and when on traveling keep me in touch.

Pros

It's easy to use. I can take my office number to my mobile and/or PC everywhere

Cons

Add user or contacts for IM purpose isn't easy if you not have LDAP.

Reason for choosing Cisco Jabber

We already have CUCM (Call Manager), so it is a free extra.

Review Source

VR

Verified Reviewer  
Collaboration Engineer  
Information Technology and Services  
Used the software for: 2+ years

### "Great IM & Presence tool"

November 27, 2018

5.0

Although we have adopted webex teams as well. Jabber remains our primary tool for messaging. Presence being a big factor.

Pros

Easy to use, easy to access from anywhere, a lot of integration possibilities.

Cons

MRA sensitivity (can easily break). How jabber active sessions are handled if you are logged in on multiple devices.

Review Source

CL

Claudia L.  
Accounting Manager  
Accounting  
Used the software for: 1-2 years

### "Cisco Jabber Review"

January 6, 2023

4.0

Overall, the software is effective for collaboration among teams and it's simple design makes it easy to use.

Pros

I like the simple UI design of the software and the ability to quickly and easily message your colleagues with this software.

Cons

The software would sometime crash when using other software. It also lacks advanced notifications capabilities and run into connectivity issues at times.

Review Source

Alanna M.  
Business Analyst  
Telecommunications  
Used the software for: 2+ years

### "Jabber Review"

June 5, 2019

5.0

Pros

It is so easy to chat with my teammates and co-workers. It makes collaborating really easy. Or if I am taking a break, it's nice to chat through this tool.

Cons

There aren't a ton of cool features. It is just a basic chat tool. Maybe adding in a gif library would make it more interactive

Review Source

Vinay G.  
Team lead  
Information Technology and Services  
Used the software for: 2+ years

### "Nice Instant Messenger"

October 9, 2020

5.0

Overall cisco Jabber is a easy to use, user friendly communicator

Pros

Jabber is very easy to learn and easy to use. The instant popup functionality is very good. It can also be connected with cisco voip and can be used for direct calling

Cons

It has limited set of features. Instant meeting option is not there.

Review Source

Murat A.  
System Operation Manager  
Banking  
Used the software for: 2+ years

### "“Implementation and Configuration was Easy an Friendship Application""

August 28, 2019

5.0

Easy usable. Friendship application. Simply application page and

Pros

absouletly so fast application . and grupğping feature so good an usable. Realy like to call on application feature

Cons

anythink. All of feature enaugh for me. we almost like all feature. because may be develop add picture during in call

Review Source

VR

Verified Reviewer  
Mid-Market Account Manager  
Computer & Network Security  
Used the software for: 6-12 months

### "Good communication tool for the office"

December 16, 2018

5.0

Pros

If you have used any sort of IM program or communication tool in the office then this will be first nature to you. We utilized it at one of my previous jobs as the primary interoffice communication software. It allowed us to message, voice, and send files as needed to others in the office. I didn't have any complaints with Jabber and it worked well for our office needs.

Cons

It didn't seem as customizable where you could add specific features that might be required by the office. It's an out of the box product that you take or leave. Overall though it functioned adequately for our need.

Review Source

VR

Verified Reviewer  
Software Developer and Teal Lead  
Computer Software  
Used the software for: 2+ years

### "Use of CISCO Jabber for business"

July 17, 2019

4.0

We use CISCO Jabber for inter employee communication for making the easy communications for the employees at remote sites.

Pros

I like the screen sharing feature of jabber. Remote screen controlling is also one of my favourite feature.

Cons

CISCO jabber is a little bit costly. But its features compensate it accordingly.

Review Source

VR

Verified Reviewer  
Director of Fraud Analytics (Director II)  
Hospital & Health Care  
Used the software for: Less than 6 months

### "One-stop shop for remote collaboration"

December 4, 2020

5.0

This has become a daily essential. The messaging component is like Skype for Business; turn the chat into a video call instantly or just share your screen. It is also really handy to trade screenshots/copied JPGs. Beyond that you can set up a voice number which is great because I onboarded a new job remotely and thus Jabber voice has become my 'office phone' without having to use my personal phone.

Pros

Jabber seeks to integrate all business communication into one platform. Messaging, group conversation, remote voice, video calls can all be done from a hyper-minimalistic (thus easy to use format).

Cons

Would be nice to change the display theme (i.e. dark mode) and offer other customization options. If they developed their own app they could potentially allow you to take your communication on the go (ala MS Teams).

Review Source

VR

Verified Reviewer  
Recruitment Specialist  
Human Resources  
Used the software for: 2+ years

### "Overall phone connection"

May 24, 2019

3.0

Jabber enables phone calls from inside & outside your organization that you don't need to have an extra cell phone.

Pros

I really like Cisco Jabber for receiving phone calls from my PC anywhere in the office or outside.

Cons

Connection outside can be a disaster that I try to log in several times without success.

Review Source

VR

Verified Reviewer  
Graduate Teaching Assistant  
Higher Education  
Used the software for: 1-2 years

### "Nice IM Tool for Businesses but with a Twist"

December 29, 2018

4.0

Pros

This is a lightweight easy-to-use and a modern IM tool for the industry compared to Office Communicator. Integration with Cisco Webex helps its cause.

Cons

Sending files is not as easy and also, my biggest trouble with this is persistence - you don't a history of chat messages with anyone. This makes it extremely hard to keep a record of important items in the conversations you're having. This made me resort to email more and more.

Review Source

Terlisa P.  
Business & Government Customer Operations Coordinator  
Telecommunications  
Used the software for: 2+ years

### "it works as it should "

November 5, 2018

4.0

Pros

I like that I can use it on my phone and that i can get messages on my desktop and cell phone.

Cons

what i do not like is that i can only reset the password from my desktop. this could be an issue with my company server but not able to reset via the mobile app is not helpful

Review Source

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