# Page 19 | Cisco Jabber Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 19 - Is Cisco Jabber the right Collaboration solution for you? Explore 1332 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/212050/Cisco-Jabber/reviews

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Cisco Jabber

4.3 (1332)

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Last updated March 13th, 2026

# Page 19 - Reviews of Cisco Jabber

## Showing most helpful reviews

Showing 451-475 of 1332 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

BB

Bandhavi B.  
developer  
Insurance  
Used the software for: 2+ years

### "very useful for meeting"

November 20, 2023

5.0

Pros

Useful for online meeting and team video conferences

Cons

In my usage of Cisco I didn't see any issues or no complaints

Review Source

Harman K.  
Software Developer  
Computer Software  
Used the software for: 2+ years

### "Awesome communication tool."

September 14, 2018

4.0

I used daily to communicate with delegates.

Pros

Effective tool for communication and problem solving, users can create groups, share screen. It provides wide range of usefull features.

Cons

It does not provides feature to send attachments. Some times it hangs and did not respond for long time.

Review Source

KM

Kimberly M.  
Account Manager  
Information Technology and Services  
Used the software for: 1-2 years

### "Not compatible with any earbuds but Plantronics!"

May 29, 2021

3.0

It was terrible when we first implemented it and has gotten more stable. But I don't recommend because they are only allowing their Jabra Bluetooth earbuds. I am sure the IPHONEY's would agree and they cannot use their earbuds either. Not sure if this will even be seen because they will bury this review with their Reputation management company.

Pros

Voice quality seems to be fine, but doesn't work well or keep users settings when using a VPN. So I have to setup up my wired headphone everytime.

Cons

Number 1: Cisco Jabber needs to get into the 2020's! The only earbuds you can use with Jabber are Jabra's! Most likely an exclusive contract. and that stinks, because Jabra is overpriced and not good! If I did not work for the company that I do, I would only use VOIP's that are compatible with all Bluetooth wireless headsets, so would not use Jabber. Jabra is not the best solution out there.

Review Source

Damini M.  
Associate Quality Analyst  
Information Technology and Services  
Used the software for: 1-2 years

### "Efficient Professional chatting tool"

August 29, 2019

4.0

I love jabber as being a tester whenever i need to show my queries/issues to the developers i dont need to go to them

Pros

I love the screen sharing facility of the tool. If u r learning somthing from multiple colleagues of yours, you dont need to roam around the entire office to discuss the issues you are facing while learning, u just need to share your screen and show them your issue.

Cons

I cant zoom in or zoom out my chat screen according to my requirement

Review Source

VR

Verified Reviewer  
Software developer  
Computer Software  
Used the software for: 2+ years

### "Best application for communication in organisation"

May 6, 2019

5.0

I am a software developer. I used it every day in my office. Mostly i used to communicate with my team mates some time i share my screen to team lead to take help in my code.

Pros

1.Easy to use 2.you can share screen of your machine. 3.You can create groups for chat. 4.password protected. 5.you can call bith audio and vedio through jabber. 6.you can share document as well. 7.available for phone as well. 8 set status as per need. Otherwise jabber will set status automatically according to current jabbee status like available, away, offline, etc. 9.can capture and send screen shot

Cons

I am using it from last three years. I did't find anything which i like the least. It is very useful for me.

Review Source

VR

Verified Reviewer  
Content Marketing Specialist  
Computer Software  
Used the software for: 1-2 years

### "It just works. Little features make it shine."

July 10, 2018

5.0

Easy to see if people are available, and easy to set your status (especially with the outlook integration) so you're not constantly being messaged when you're busy. It was a good communication tool.

Pros

I liked that Jabber integrated with Outlook so it would automatically set my status to in a meeting when applicable - I don't really have the time or inclination to manually set it every time I have a meeting (or remember to change it afterwards!) I also really liked that I could forward calls to my own cell phone - I hate trying to take calls through the computer. Jabber just works. It's not fancy or super attractive, but it was pretty much never down and met all of my needs.

Cons

I guess it was a little old-school as far as the user interface. It felt like using AIM (AOL Instant Messenger) from way back when. But that doesn't affect the functionality.

Review Source

Mariah S.  
PSR  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "User friendly "

May 10, 2020

5.0

Overall it’s been a great stable software for what we use it for.

Pros

It’s very professional and user friendly. We use it as an instant messaging software between employees

Cons

It would be nice if you could customize settings more. Add more fonts , more colors and easier way to make groups.

Review Source

JD

Jeroen D.  
Employee  
Government Administration  
Used the software for: 2+ years

### "Good product but limited possibilities"

December 6, 2022

4.0

Good, even with the little shortcomings still a great tool, but could use some improvements in stability

Pros

great soundquality, ease of use and easy learning curve

Cons

sometimes not consistent in pairing audiodevices, occasional communicationproblems, doesn't always remember last dialed numbers. one annoying feature is the inability to phone out when you have denied an incoming call for several tens of seconds.

Review Source

VR

Verified Reviewer  
Senior Consultant  
Information Technology and Services  
Used the software for: 2+ years

### "All in one (Voice, Video, Instant Messaging, Screen Sharing etc etc"

January 29, 2019

4.0

I used it in my last organisation and it is pretty easy to use.

Pros

I think it has all the features and suits organization needs. It competes with Microsoft Lynch and Skype for Business however, Cisco products are best.

Cons

Nothing I can think of but cost could be a little concern for some

Review Source

VR

Verified Reviewer  
Marketing Events Specialist  
Information Technology and Services  
Used the software for: 2+ years

### "Great Communication Tool"

March 24, 2019

4.0

Pros

This is a great way to easily communicate with co-workers. Instant messaging is the best use. Love that I can see if co-workers are in a meeting, away from desk, or available.

Cons

Hard to ensure all workers use the software. Not easily integrated with other products.

Review Source

VR

Verified Reviewer  
Material Planner  
Furniture  
Used the software for: 1-2 years

### "Ok tool for business"

April 23, 2020

4.0

Good experience. It is easy to use however i wish it had more capabilities besides chatting with others.

Pros

Easy to use to communicate with others inside your company. It also has the ability to automatically open when you turn on your computer which I like.

Cons

Doesn't do well in communicating with your other tools such as Microsoft. It stands alone as a chat tool and nothing else. I would prefer if it was easy to connect to Microsoft outlook.

Review Source

VR

Verified Reviewer  
Alliances Manager  
Computer Software  
Used the software for: 1-2 years

### "Great Internal Communications Tool"

June 20, 2018

4.0

Like it but there is nothing stand out amazing when compared to their competitors.

Pros

This is extremely easy to use. A great resource for communicating with colleagues. These internal communication tools have been blowing up and this one has been around for ages. It's a great, reliable tool and gets the job done.

Cons

Not as trendy or as flashy as their competitors but as far as I can tell they all have the same features and functionality.

Review Source

AD

Aaron D.  
Network Administrator  
Oil & Energy  
Used the software for: 1-2 years

### "Cisco Jabber"

August 29, 2019

5.0

GREAT!!!! I love this software. Works on somany different levels. IM, phone calls, voicemails and notifications for calls, voicemails all in one place.

Pros

Cisco Jabber is one of the best instant messenger software that I have used. Works great with Cisco Call Manager. I would HIGHLY recommend to any company that has CUCM at their location. Jabber gives you the option to place calls from your PC, this allows users to have a phone without the actual phone, this is great for a shop PC.

Cons

There was not much that could be listed as a con for Cisco Jabber. The biggest issue that we had was end users adding emotes into Jabber and others not having the same emotes. Another issue is the licenses, to link Jabber with CUCM, there was a special licenses that had to be used.(extra cost)

Review Source

SA

SHIVAM A.  
Engineer  
Pharmaceuticals  
Used the software for: 1-2 years

### "Great Instant Messaging tool tool to chat with Employees!!"

November 12, 2019

5.0

Overall it is an awesome tool to chat & direct message your co-workers. You can also form group chats with your team members and sync it with Webex.

Pros

It is a very easy to use instant messaging tool to chat with employees. It allows you to save contact of. You can also customize your status (available, Do not disturb etc). It also has a feature to send files while chatting with your co-worker. You can also change the color of the text and add emoticons to express your message more vividly. You can also see what meetings are upcoming from the meeting tab.

Cons

I do not find any cons with the software so far. It is a very convenient way to personal message. It also allows you to add your picture as your icon. Using this feature you can also share your screen with your co-worker to discuss points and also perform a screen capture.

Review Source

CH

Caleb H.  
Receptionist  
E-Learning  
Used the software for: 2+ years

### "An OK phone replacement for remote working"

October 6, 2021

4.0

It's fine - ultimately it does what I need it to, but if I had to use it more often than I do I'd get frustrated with it pretty quickly.

Pros

Being able to use my work landline through my computer is useful for returning calls without providing my personal number.

Cons

The configuration of Cisco Jabber can be tempermental and difficult to manage, changes made don't always save for the next time you use the program and more make the program more difficult to use than it should be.

Review Source

Evelyn B.  
UX Researcher  
Hospital & Health Care  
Used the software for: 1-2 years

### "Great for messaging!"

October 18, 2020

5.0

Overall, it is a great product. If they could fix the load issues when a new release is launched, it would be perfect.

Pros

This is a great tool for communicating within your organization. it is easy to use and never fails.

Cons

I do not like that they are continuously updating the application. Whenever they update it, it always has longer load times and crashing issues.

Review Source

VR

Verified Reviewer  
Maintenance Engineer  
Chemicals  
Used the software for: 6-12 months

### "Cisco Jabber Review"

December 17, 2018

4.0

Is very simple to use and it helps you to keep your contact very well orginized. Also, is very convinient when you are sharing screen. I like that I can share my screen with my team.

Pros

What I like most about Jabber is its simplicity. I can share my screen to my collegues and have a quick conversation with them. You can organize your contact by departments. That is very convinient when you are managing mulptiple people and not sure what department they work on.

Cons

The only downside is that I cannot see their e-mail address nor their phone number under it name. You cannot call someone using Jabber software.

Review Source

VR

Verified Reviewer  
Software Developer  
Computer Software  
Used the software for: 2+ years

### "It gives me instant messages, voice and vedio calls facilities."

January 15, 2018

3.0

It helps me in business deals.

Pros

It keeps your communication secure. It is very simple to use like simple messaging apps. I would recommend it for business perspective.

Cons

User customized emojis feature and ease of access. Better video image quality in low internet speed.

Review Source

Kunwar D.  
Sr. Associate Business Analyst  
Computer Software  
Used the software for: 2+ years

### "Best enterprise IM"

August 8, 2018

4.0

Pros

Easy to use, Efficient Fast and reliable Easy to manage chats and call lists, ability to create groups make it easier for communicating in number of people. Direct Support for ip phones are a plus.

Cons

No specific cons, performance can be increased marginally.

Review Source

VR

Verified Reviewer  
Business Analyst  
Computer Hardware  
Used the software for: 2+ years

### "Okay, could be better"

September 21, 2019

3.0

Ease of communication and collaboration with coworkers

Pros

it's easy to set up and use. I am able to log on with a simple click of a button and log off just the same

Cons

it's too old and could be refreshed to integrate with other new communication software devices on the market

Review Source

VR

Verified Reviewer  
ATSS2  
Computer & Network Security  
Used the software for: 1-2 years

### "Very good office messaging app"

August 7, 2020

5.0

This house was deployed within our office as part of the new VoIP implementation. Along with the Cisco desktop phones this is a complete telephony solution from beginning to end.

Pros

This app does interoffice messaging very well. Just like MSN Messenger back in the days. The interface is somewhat intuitive and the quality is excellent.

Cons

The multiple chart should have the ability to pop out into separate Windows to keep different discussions to distinct.

Review Source

BA

Betsy A.  
VA Coordinator  
Higher Education  
Used the software for: 2+ years

### "Cisco Jabber"

February 16, 2023

4.0

Pros

I like the ability to use this via VPN in order to make work calls from outside the office. I also like the ability to chat with coworkers within my department and externally.

Cons

There is sometimes a problem with how my computer speakers and microphone interface with the software causing me to have to reboot my computer.

Review Source

RAHUL K.  
senior executive  
Insurance  
Used the software for: 6-12 months

### "Most effective app for reaching out people of same company around the globe."

September 16, 2018

5.0

Pros

You can communicate with your company's people even if they are around the world. You can share the documents with them. Take a live screenshot and send Schedule meeting calendar Make your chat interesting by using emojis. Some of them are animated. Add multiple people in your group and start an immediate chat. You can use it on your phone as well. Simple user interface

Cons

You cannot keep the chat group permanently. It was supported earlier. You cannot share the doc file. It supports around 30 lines to type. You cannot copy and paste a large configuration.

Review Source

VR

Verified Reviewer  
Field Claims Representative  
Insurance  
Used the software for: 2+ years

### "Great IM client in a commercial setting."

July 16, 2018

5.0

Pros

It connects with Ip phone system easily and is very easy to learn and understand. The status of other co workers is easily seen.

Cons

It would be nice if this had a video call feature similar to a Skype type system. File transferring isn't very intuitive.

Review Source

VR

Verified Reviewer  
Technical Support Genius  
  
Used the software for: 2+ years

### "Great Chat client, and great for SNR"

May 4, 2018

5.0

Pros

Allows the ability to chat with individuals and groups - can integrate with the phones and also provide video chat, and click to dial.

Cons

Need to know cisco phone system for serious set up. integrating cisco expressway for off-prem SNR is a challenge.

Review Source

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