# Page 2 | Cisco Jabber Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is Cisco Jabber the right Collaboration solution for you? Explore 1332 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/212050/Cisco-Jabber/reviews

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Cisco Jabber

4.3 (1332)

[View alternatives](https://www.capterra.com/p/212050/Cisco-Jabber/alternatives/)

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Last updated March 13th, 2026

# Page 2 - Reviews of Cisco Jabber

## Showing most helpful reviews

Showing 26-50 of 1332 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

MR

Michele R.  
Solution Architect  
Information Technology and Services  
Used the software for: 2+ years

### "Jabber una soluzione professionale"

October 10, 2025

5.0

La mia esperienza complessiva con Cisco Jabber è molto buona. È una piattaforma affidabile per la comunicazione aziendale, che integra chat, chiamate e videoconferenze in modo semplice e stabile. Ha migliorato la collaborazione quotidiana nel team.

Pros

Mi piace la semplicità con cui posso comunicare con i colleghi tramite chat, chiamate e videoconferenze in un’unica piattaforma. L’interfaccia è intuitiva e rende il lavoro quotidiano più fluido.

Cons

A volte l’applicazione può risultare un po’ pesante e rallentare l’avvio, soprattutto su computer meno recenti. Nulla di grave, ma potrebbe essere ottimizzata meglio.

Switched from

[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)

Funzionalità voce limitate, con pessima qualità

Review Source

FM

Fabian M.  
VL  
Public Safety  
Used the software for: 1-2 years

### "Jabber hat noch viel Potential"

March 3, 2025

1.0

Schlechte Erfahrung, nicht Stabil, schlecht Sprachqualität

Pros

Nichts, nicht Intuitiv, muss unbedingt stabiler werden.

Cons

Jabber ist nicht stabil, weist viele Verbindungsunterbrechungen auf und ist aus meiner Sicht nicht zuverlässig nutzbar. Zudem kann es den Wechsel nicht selbstständig durchführen, wenn man während eines Telefonats über WLAN nach draussen geht – die Verbindung über das mobile 5G-Netz bleibt nicht bestehen.

Review Source

ET

Emilee T.  
Billing Support  
Environmental Services  
Used the software for: 6-12 months

### "Cisco Jabber Review"

April 30, 2025

4.0

Positive, it has many features in one program which increases overall efficiency.

Pros

I liked the instant messaging feature for quick communication.

Cons

Desk top sharing feature would sometimes be glitchy during meetings.

Review Source

MB

Maxime B.  
System Administrator  
Machinery  
Used the software for: 2+ years

### "Simple and convenient tool for remote communication"

March 13, 2025

4.0

We mainly use Cisco Jabber as a standalone remote communication tool. It is simple to use and has a lot of configuration settings. It allows you to easily intercept calls or transfer incoming calls to another phone number.

Pros

Cisco Jabber is simple yet has a lot of features like Microsoft Office integration.

Cons

Sometimes the settings don't work anymore like Office add-in or the device for microphone/speaker changes.

Review Source

AB

AARON B.  
IT Admin  
Retail  
Used the software for: 1-2 years

### "Jabber Review"

January 3, 2025

5.0

It is a very creative and convenient application, great to use daily and very easy to use as well

Pros

The caller ID is very innovative and useful in everyday work life. Also the search feature for numbers is very useful

Cons

Sometimes there is a bit of a delay between phone and application to see who is calling

Review Source

PP

Pierre P.  
Commercial  
Computer Software  
Used the software for: 6-12 months

### "Avis Cisco "

February 19, 2025

4.0

J'utilise cisco pour en VOIP, ce qui est très pratique, mais aujourd'hui il manque des fonctionnalités pour assister à l'analyse de ses calls.

Pros

Le plus apprécié est la facilité d'utilisation.

Cons

Des bugs parfois, manque aussi une assistance IA.

Review Source

Maciej K.  
Telemechanics specialist  
Oil & Energy  
Used the software for: 2+ years

### "Great tool for communication"

October 8, 2024

5.0

Pros

Great tool for communication. Easy to use. Contains many interesting solutions.

Cons

Sometimes i have got a problem with alerts.

Review Source

HL

Hédi L.  
Ingénieur commercial  
Computer Software  
Used the software for: 6-12 months

### "Avis Jabber "

February 26, 2025

5.0

Utilisation pour des appels / Visio / messagerie interne type WhatsApp

Pros

une solution tout en 1 Visio appel conférence interne entre collaborateur messagerie interne

Cons

le logiciel peut de temps en temps avoir des beug il faut forcer en redémarrant le logiciel

Review Source

AS

Ashley S.  
social worker  
Hospital & Health Care  
Used the software for: 2+ years

### "Remote calls"

November 14, 2024

5.0

Since Covid, I have been working a hybrid schedule. I have days during the week where I work remote and used this app on my computer frequently to make calls to client's. It's been really useful. I can use it anywhere as long as I have internet.

Pros

You get assigned a number and can easily make calls straight from your computer. This is great if and when you have to work remotely.

Cons

That you have to be connected to internet or WIFI in order to make calls out/receieve them from computer.

Review Source

LC

Léo C.  
Trainee  
Banking  
Used the software for: Less than 6 months

### "Software that does what you'd expect it to do"

September 3, 2024

4.0

Cisco Jabber will certainly meet the classic need of a company looking for a centralised service for making and receiving calls. However, if you're looking for more advanced functions or higher reliability, you'll have to pass.

Pros

Cicso Jabber is a communication tool that does exactly what you'd expect of it. The calls are clear, the basic functions are easy to learn (even for beginners), the interface is clear and the impact on RAM is almost non-existent.

Cons

Using this service in a claims processing centre, Cisco Jabber was used almost daily. This is where we noticed the limitations of the tool: frequent errors in call transfers, numerous bugs when used intensively in a short space of time, lack of advanced functions (music on hold, definition of call transfer pools in the event of absence, etc.).

Review Source

DW

Darren W.  
Systems Administrator  
Electrical/Electronic Manufacturing  
Used the software for: 1-2 years

### "Cisco Jabber Solution"

August 5, 2024

4.0

Cisco Jabber was very useful to all of our employees

Pros

The options to talk to other employees via the app

Cons

we had to have the cisco servers for it to work

Review Source

CW

Chad W.  
Production Partner  
Real Estate  
Used the software for: 2+ years

### "Cisco Jabber Review"

July 6, 2024

4.0

Pros

Integration across the company with internal messaging.

Cons

It lags sometimes which makes things difficult with speed and productivity.

Review Source

NS

Nathalie S.  
Licensed Insurance Agent  
Insurance  
Used the software for: 1-2 years

### "Your Small Business Needs This To Run Like A Medium-Sized Enterprise"

May 12, 2024

5.0

Pros

My favorite feature about Jabber is how it connects to our CRM and phone systems. Whenever a customer calls in from a phone number saved on their account, their account auto-populates for us in our CRM & we're instantly able to service the customer's needs.

Cons

Nothing. I honestly think every business needs this.

Review Source

QB

Quishea B.  
Intake Coordinator  
Hospital & Health Care  
Used the software for: 1-2 years

### "Great for online audio and video usage!!"

November 5, 2023

5.0

Pros

I'm a big fan of Cisco Jabber for a few key reasons. The "Two-Way Audio & Video" feature is a game-changer for me. It's like having a face-to-face conversation, even when I'm working remotely. The quality of the audio and video is impressive, making virtual meetings feel natural and clear. I also love how Cisco Jabber integrates seamlessly with other Cisco products. It's like having a one-stop-shop for all my communication needs—whether it's instant messaging, voice calls, video chats, or screen sharing, I can do it all in one place. The flexibility to use Cisco Jabber on different devices is a huge plus for me. Whether I'm on my laptop, tablet, or phone, I can stay connected without any hassle. And, of course, the security features make me feel confident that my communications are always protected. Overall, Cisco Jabber is a go-to for efficient and secure communication in my daily work routine.

Cons

While I appreciate Cisco Jabber's features, there are a couple of things that have been a bit tricky for me. The interface was a bit overwhelming at first, and it took some time to get used to all the different functions. I also noticed that it can be a bit demanding on my computer's resources, which sometimes affects its performance, especially on less powerful devices. Integration with other Cisco products is cool, but for me, who uses a mix of communication tools, it can be a bit less seamless. Sometimes, managing the security features feels a bit complex, and it might not be everyone's cup of tea. However, these are more like bumps in the road rather than roadblocks. Once you get the hang of it, Cisco Jabber offers a robust communication experience, especially if you're deep into the Cisco ecosystem.

Review Source

PA

Pasquale A.  
Customer success manager  
Information Technology and Services  
Used the software for: 2+ years

### "Cisco Jabber, a complete tool for the enterprise Collaboration"

August 10, 2023

5.0

I use Jabber but also webex app. Either are very powerful tool that a modern enterprise must have.

Pros

Cisco Jabber is a very simple and intuitive tool. It is suitable in modern enterprise realities to apply a new way to work. Collaboration helps enterprise to became powerful.

Cons

Jabber could be used inside the enterprise network but using Sip trunk or Cisco cloud services it becomes the complete tool to manage audio and video conferencing, chat, ftp sharing and so on. The evolution of Jabber is webex app.

Review Source

VR

Verified Reviewer  
Project Manager  
Marketing and Advertising  
Used the software for: 6-12 months

### "Improvement needed"

June 20, 2020

3.0

It does its job - transferring information in a very quick and convenient way. It's easy to find users and reach out to them via chat and/or phone, and also allows for file sharing. However, I would highly recommend changing the interface to something more modern/aesthetically pleasing, and instigating an update that hinders the application from crashing as often as it does.

Pros

Jabber is quite straightforward to use, it's nice having all of the chats lined up in the sidebar so it's easily navigable from person to person. It also has the option of erasing chats if the program is exited out, which is of course a benefit from a proprietary standpoint (less so if you need to reference something that was said, of course). Not a lot of bells and whistles, so starting up the program is quite fast in the mornings, which I can appreciate. Since it's through Cisco, it also easily allows you to call people's work phones through the system.

Cons

While the user interface is straightforward, it also seems incredibly archaic and dull. During start-up it doesn't pull up the main "chat" screen, and instead pulls up a type of "home" screen where you can access your settings/any voicemails, but to actually chat a person (which I feel is the main purpose of this program), you need to search their name in a search bar > click on their name/chat icon > and it pulls everything up into its own separate window, which I find to be a bit of a waste of time. Additionally, when trying to share screenshots (by dragging into the chat box) the screenshots take up the FULL width of the screen, so I have to deal with scrolling back and forth to disseminate all of the information. It also does not allow me to drag + drop (or copy-paste) a received screenshot anywhere else. I have to first download the image onto my desktop. Again, seems like an unnecessary amount of steps. My biggest gripe, however, is that Jabber has the tendency to completely freeze and crash on a pretty daily basis. This has resulted in chats getting lost in the void, or being unable to go back and reference information that was sent mere minutes ago.

Review Source

Ric H.  
Financial Representative  
Financial Services  
Used the software for: 1-2 years

### "Contact your customers with Cisco! "

November 15, 2022

5.0

Cisco made handling my job very easy. You can even see what call queues you are in and see call volume!

Pros

I really like how clients phone numbers are saved in the recently contacted, so if a call drops you can easily call the number back

Cons

Sometimes, Cisco can be a bit buggy and not connect to your device due to cookies or needing to restart and clear your devices cache. I am unsure why that is, but it happens occasionally

Review Source

VR

Verified Reviewer  
On site It Analyst  
Law Practice  
Used the software for: 2+ years

### "Cisco Jabber in everyday life"

June 7, 2021

5.0

I support users of the company where I work and they always speak very highly of Cisco Jabber, the Application has been improving more and more. I do conference call with it every day and I am more and more surprised, the application looks great and is easy to use.

Pros

Easy to implement software, I helped to implement the software in the company where I work and it was very smooth. Cisco Jabber is very intuitive and easily accepted by the user, you can use it on your computer and also on your mobile phone, an excellent and practical application, I strongly recommend Cisco Jabber.

Cons

The video-conference part is little disclosed when purchasing the Software. It would be a point where the marketing sector can invest, disseminate this functionality that JABBER has, so that they could get more customers.

Review Source

AA

Alan A.  
Learning Manager  
Printing  
Used the software for: 2+ years

### "Cisco Jabber Review"

February 3, 2022

5.0

My experience with Cisco Jabber has been wonderful. This tool helps me and my organization function well on a daily basis.

Pros

Cisco Jabber is easy to use in powerful in its execution. I love it!

Cons

I cannot think of any negative things to say about Cisco Jabber.

Review Source

BB

Blake B.  
Utility Technician  
Civil Engineering  
Used the software for: 2+ years

### "Instant Chatting with Jabber"

September 7, 2023

5.0

I use it mainly as a quick chat solution for internal situations, but the screen share feature is also a great benefit that has been useful in the past.

Pros

My favorite part of Jabber is the screen sharing functionality. I usually use this feature when the IT help desk is trying to get me out of a digital hole that I've dug. They can show me the steps to follow to complete the task at hand.

Cons

Honestly, the thing I like the least about it is that it runs it's start up sequence automatically whenever I restart my computer. I understand why this needs to happen so that it can run properly, it's just mildly annoying.

Review Source

TS

Tony S.  
Senior Network Technician  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Useful and easy to use "

April 13, 2022

4.0

Jabber has allowed our engineering team to stay in close contact during the pandemic so we can discuss solutions to problems and plan accordingly. In addition, our help desk started using it during the pandemic to discuss problems with the engineers, and request assistance or pass on a particularly difficult issue. We found jabber useful before the pandemic, and during it truly proved it’s worth.

Pros

Jabber is simple for end users to use, yet robust enough for IT professionals to use as well. I like the ability to personalize my offline notice. It is easy to have jabber set up on a mobile device as well as your computer, and both seem to work equally well. The ability to private message is very useful, and the fact that Jabber saves the conversations is very handy as well.

Cons

Sometimes messages sent on mobile do not show up on the computer. It is still saved on the mobile device, but it occasionally causes confusion.

Alternatives considered

[Discord](https://www.capterra.com/p/240238/Discord/)

Reason for choosing Cisco Jabber

Jabber was easier for our end users to use. It seamlessly joined with our active directory to allow our users to have access.

Switched from

[Slack](https://www.capterra.com/p/135003/Slack/)

More options, easier to use in our environment

Review Source

SA

Silas A.  
Executivo Público  
Utilities  
Used the software for: 2+ years

### "Praticidade e facilidade de utilizar o Cisco Jabber"

June 25, 2023

3.0

Pros

O Cisco Jabber é muito fácil e intuitivo. É um software leve, com possibilidade de configurar o login automáticomo como manda o figurino. Fácil para compartilhar tela e aplicativos; muito intuitivo para configurar microfone e câmera; fácil para organizar vídeo conferências e também para adicionar novos participantes em conferências já realizadas.

Cons

Em alguns ocasiões o software trava quando configurado para inicializar aumomaticamente com o windows, ou seja, ao ligar o cumputador. Vale também destacar que em alguns casos o compartilhamento de arquivos não funciona, o software apenas indica a impossibilidade de compartilhar o arquivo (mesmo com arquivos em word, por exemplo)

Review Source

Pawan S.  
Sr. Clinical Report Development Specialist  
Biotechnology  
Used the software for: 2+ years

### "Could use a few good updates"

February 22, 2019

3.0

Pros

I like the Meet Now and screen sharing capabilities. I like being able to set my personalized status and being able to get a hold of colleagues across my company instantly.

Cons

1\. I don't like the fact that it does not automatically back up chats. I've lost a LOT of important information when Jabber shut down for one reason or another. It would be great to select which chat threads you want to save. That way, you can mark the chats to save as soon as you start them and the application would save them automatically in the event of a planned/unplanned shutdown. 2. I don't like the fact that sometimes documents can be dragged-and-dropped to send them to colleagues and sometimes it just doesn't work. So the chain of communication is broken when the documents have to now be sent via email. 3. A recent update causes the main Jabber window to automatically appear. It's pretty annoying. 4. Even though the telephony system is integrated, it seems that users cannot call others using that feature. Users should be able to dial any number using a keypad. An older product made by a competitor allowed users to do that. 5. It has a screen capture feature that allows users to send screenshots via chat, but if they try to copy that image (say, to send it to another person), there is no way to do that. I hope future upgrades take this into account, or at least provide a way for users to get instructions on how to go about doing these things (noting, for example, if those features are controlled by the admins).

Review Source

AK

Athina K.  
Product Development Manager  
Consumer Goods  
Used the software for: 1-2 years

### "Would never recommend"

September 27, 2023

2.0

My overall experience with Cisco Jabber can be described as frustrating. The platform has the potential to but it does not live up to expectations. The platform's interface is clunky and non-intuitive, making it challenging to navigate through its various features. Messaging and real-time notifications frequently suffer from delays and failures, and collaboration tools, such as screen sharing and file sharing get too many glitches. File sharing is slow and and most important of all, video conferencing suffers from really poor video quality, dropping calls, and audio-video synch issues.

Pros

It can have potential. In theory it offers a comprehensive suite of communication and collaboration tools that can be valuable for businesses seeking to streamline their operations and enhance remote work capabilities. Customer service is not too bad either.

Cons

It just feels old. It suffers from plenty of issues, from unreliable messaging & notifications to a simply bad user interface. Too many glitches/crashes for a tool that should be making your work-life balance better.

Review Source

VB

Virginia B.  
Security Specialist  
Information Technology and Services  
Used the software for: 1-2 years

### "Very simple and basic, focus on chat collaboration"

April 29, 2024

3.0

Pros

Cisco Jabber is very easy to use and intuitive, very simple so you can immediately chat and see the status of other users.

Cons

It is very basic, both in layout and in usage. There is no the opportunity of inserting images in the chat (e.g. print screen) or smiles or whatever. Also, I don't like that much the fact that you cannot see the previous chat maybe in other days since the data and the message are not saved.

Review Source

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