# Page 21 | Cisco Jabber Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 21 - Is Cisco Jabber the right Collaboration solution for you? Explore 1332 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/212050/Cisco-Jabber/reviews

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Cisco Jabber

4.3 (1332)

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Last updated March 13th, 2026

# Page 21 - Reviews of Cisco Jabber

## Showing most helpful reviews

Showing 501-525 of 1332 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VR

Verified Reviewer  
Invoice Support Executive  
Mechanical or Industrial Engineering  
Used the software for: 1-2 years

### "value for money product"

October 7, 2018

4.0

Same lots of time, easily ask queries to teammate, also we can share screen

Pros

We use jabber to chat with our teammates and ask queries. Smiley is the best feature i like , we can send smiley according to mood and also we can set our status. we can also share the screen with jabber. overall its time saving product

Cons

sometimes it become unresponsive, and didn't respond for long time. Need to add more smileys

Review Source

FK

Faith K.  
Fixed Support Engineer  
Telecommunications  
Used the software for: 6-12 months

### "Cisco Jabber Review "

August 21, 2022

5.0

The only thing I don't like about it is that I can't utilize something portable and tactile.

Pros

The chat feature is fantastic, and I appreciate how your status updates based on appointments on your calendar. I really enjoy that you can use the app to make calls and listen to voicemails. I like that I can simply communicate coworkers throughout the day, and that it is connected with Outlook so that it appears when they are not in planned meetings.

Cons

My only dislike is no longer having something handheld and physical to use.

Review Source

JP

Jerome P.  
Helpdesk Manager  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Cisco Jabber Review"

January 13, 2020

3.0

Overall Cisco Jabber provides a sufficient service and performs as a chat client should. The price was of concern though. Higher priced than typical chat clients.

Pros

The product was easy to use and it was easy to teach end users how to use it. I really enjoyed the integration into our Cisco phone systems which allows you to make soft calls using your computer system, mic and speakers.

Cons

The one area I was disappointed were the constant updates that changed the look and feel of the software, on a constant basis. This made it very challenging for end user training or troubleshooting.

Reason for choosing Cisco Jabber

Better integration into our current phone system/phone server

Review Source

Jared M.  
NOC Manager  
Information Technology and Services  
Used the software for: 2+ years

### "Defunct with little future"

September 20, 2019

3.0

The environment I help manage had this tool long before my involvement. What bits and pieces I know about this products history and Cisco's present list of offerings makes me think that there is a big convergence looming in the future. If you aren't on it yet I'd suggest considering something else unless you desire to ride the product through some radical changes. On more than one occasion we've had to emergency deploy certificates. Whether this is an incompatibility elsewhere in this clients environment or a specific fault of the Jabber update itself I am unsure, but its worth mentioning.

Pros

Cisco is a big name, and a big name means big money. This tool has the funding to make development requests from its bigger investors happen.

Cons

Cisco has several products that do very similar things. I find it very likely that Jabber as it exists today will not in the near future. Considering the name behind this software you would expect the product to be very polished but there are frequently issues when updates hit along with a very slow developmental cycle.

Review Source

VR

Verified Reviewer  
Software Developer  
Hospital & Health Care  
Used the software for: 1-2 years

### "It works, but feels a little dated"

August 3, 2018

2.0

I use this on a daily basis from my work PC. It's great for phoning external numbers using the clipboard. However, I find it easier, higher quality and less buggy to just use Skype for internal calls.

Pros

Nicely integrates with local directory of employees. Setup was easy

Cons

It seems to crash on a regular interval. Interface is dated and some options and buttons are hidden. Somehow removed the Skype status of colleagues from Outlook.

Review Source

Hemant N.  
Sr. Software Engineer L4  
Information Technology and Services  
Used the software for: 2+ years

### "Cisco Jabbed uses"

October 10, 2018

5.0

I am happy to use this application.

Pros

1\. Cisco Jabber is instantly used for instant messaging, voice, video, desktop sharing and conferencing. 2. It Is a full featured and efficient for Windows.

Cons

Sometime we have trouble to logging into it.

Review Source

VR

Verified Reviewer  
Project Lead  
Computer Software  
Used the software for: 2+ years

### "Jabber review"

August 29, 2018

4.0

We are using to chat with other employees. And can can share screen.

Pros

Can share screen between users. Also good in group chat.

Cons

It is little bit slow. Performance can be increase. Sometimes we lost our chat and images that we got from other user.

Review Source

VR

Verified Reviewer  
Data Analyst  
Insurance  
Used the software for: 1-2 years

### "A good interface and app "

November 8, 2023

3.0

Pros

As title, this app is pretty accessible on your laptop.

Cons

I seldom use this app because our company uses Teams more.

Review Source

VR

Verified Reviewer  
Associate Business Analyst  
Computer Software  
Used the software for: 2+ years

### "Chat companion"

September 4, 2018

5.0

Pros

We can share URLs, documents location, screenshots on cisco jabber. Ablility to share screen with other user is one of those features that makes it more preferable.

Cons

We can't share screenshot in group and can't save our chats.

Review Source

Nitish D.  
Sr. Associate Business Analyst  
Information Technology and Services  
Used the software for: 2+ years

### "Office messaging software "

September 12, 2018

5.0

Pros

We can create chat groups with any number of members. Call meetings can also be done. We can share our screen with the other person. Emojis are available.

Cons

We cannot share screenshots in groups. User interface is very basic.

Review Source

Aakash S.  
Senior Associate Business Analyst  
Computer Software  
Used the software for: 2+ years

### "Easy to use and secure"

August 3, 2018

4.0

Pros

1)Secure and simple 2)Group chat is available 3)Screenshot sending is available 4)Share screen option is also used between two users

Cons

1)Video chat option is not available 2) your Chat will be deleted after some of interval

Review Source

MC

Matteo C.  
Impiegato  
Utilities  
Used the software for: 6-12 months

### "Utile e semplice da utilizzare"

January 25, 2023

4.0

Complessivamente buona esperienza dal momento che utilizzo questo prodotto giornalmente per motivi di lavoro.

Pros

Software molto semplice da usare e che ha molte funzionalità tra le quali messagistica istantanea, possibilità di audio/videoconferenze ecc.

Cons

Nel complesso non vi è nulla che non mi sia piaciuto del prodotto

Review Source

VR

Verified Reviewer  
Accountant  
Chemicals  
Used the software for: 2+ years

### "A good platform for communication"

April 2, 2020

5.0

Pros

Allow multiple parties to establish communication for work to be done more smoothly and effectively.

Cons

Sometimes the status of the other party may appear offline although they are actually active. Not sure why this happens.

Review Source

Vijay P.  
Senior business analyst  
  
Used the software for: 2+ years

### "It is an awesome software for sending message all around the world."

July 31, 2018

5.0

Pros

We can send pictures and location of the shared path from this software. We can our screen with another person.

Cons

Alert when away functinality is not available. We are not able to send screen capture in a particular group.

Review Source

Rebecca M.  
Content Developer  
Human Resources  
Used the software for: 1-2 years

### "We were able to communicate quite effectively"

June 6, 2018

4.0

Fun daily connection with my coworkers!

Pros

I enjoyed the sound effects and the images you could do with this internal chat software. I also liked that it loaded it up when you booted up without you having to login.

Cons

We had our phones connected to Jabber and the phones never really worked very well. I am pretty tech-savvy but I could not figure out how to get the "soft phone" to work.

Review Source

VR

Verified Reviewer  
Systems Analyst  
Automotive  
Used the software for: 2+ years

### "Wonderful Communication Tool!"

November 28, 2018

5.0

Great communication tool -- Sums it all up!

Pros

All of the extra features - Spell Check and the emoji options are super cute! Works really fast!!

Cons

I haven't really found any cons. It would be nice if gifs were added to the package.

Review Source

VS

Vinayak S.  
AGM  
Information Technology and Services  
Used the software for: 2+ years

### "Good but left behind by competitors"

January 14, 2022

4.0

Pros

It is a great software, light weight and easy to use with popup notifications and easy to work with. All latest features were not there that is why people switched over to new apps

Cons

Competitors gave it a hard time and it took time to upgrade to new era and other tools had the advantage of integrating its own tools with collaboration tools so Cisco JAbber was left behind

Review Source

Ankita N.  
HR Executive  
Commercial Real Estate  
Used the software for: 2+ years

### "Best chatting software"

September 19, 2018

5.0

Nice

Pros

1\. User interface is very easy. 2. Group chat facility is also available. 3. Emoji can be shared during conversation.

Cons

1.can not share screenshot in group chat. 2. In group chat we can not forward particular chat.

Review Source

VR

Verified Reviewer  
Sr Statistician with Advanced Clinical  
Pharmaceuticals  
Used the software for: 2+ years

### "instant messenger for the office or remote office"

November 1, 2018

5.0

communications is important. it is vital and Cisco Jabber helps make it happen

Pros

helps me communicate with colleagues at other sites and when I am working remotely

Cons

I wish people would use this more especially if they are working remotely

Review Source

CL

Cristy L.  
Staff Auditor  
Retail  
Used the software for: 2+ years

### "Jabber"

February 4, 2019

5.0

Overall satisfied with this software.

Pros

I like that my desk phone is connected to my computer. Having this feature on my laptop helps me to virtually carry my desk phone with me. I love that my jabber is connected to my calendar activities and will display if I'm on a call, presenting, in a meeting or available. The availability feature helps my colleagues to have a hold on me by just a click away.

Cons

I would like to have more options to add people to a conversation rather than creating a new chat group to add more people. I have tried multiple ways to do this and I always end up creating a new chat group.

Review Source

VR

Verified Reviewer  
Software Developer  
Computer Software  
Used the software for: 1-2 years

### "Must use to share updates between members"

June 21, 2018

4.0

Sharing updates between people

Pros

Cisco jabber is the convenient way of interacting with people and share updates regarding your work with them. There are bunch of features like screen share and remote control of other computers which are great

Cons

In Cisco jabber we can't share screenshot in group of people. Meetings remainder feature is not available. Apart from this it is good

Review Source

Anurag G.  
Associate Business Analyst  
Computer Software  
Used the software for: 1-2 years

### "My messenger buddy"

August 28, 2018

5.0

Pros

I use this software daily for internal communication in my organisation.you can share your screen with the other employees for better communication. You can call any employee any time.

Cons

You can't see whether the opposite person had seen your message or not. You can't save your chat. You cannot check your screenshots after some time which you sent during communication.

Review Source

VR

Verified Reviewer  
Associate  
Financial Services  
Used the software for: 2+ years

### "Good system, especially since it was updated"

January 9, 2019

4.0

Good experience, could be better but not worth switching.

Pros

The software makes quick communication very easy and improves communication across large corporations.

Cons

The software still looks and feels very old and slightly antiquated.

Review Source

LS

Lainie S.  
Web Accessibility Coordinator  
Government Administration  
Used the software for: 2+ years

### "Excellent multi-purpose tool"

January 16, 2020

5.0

We use it extensively for both one-on-one communication and team/project communication. It has proven invaluable when you need quick responses or ongoing group interaction to get tasks done.

Pros

\* Convenience of integration with the whole Cisco platform (chat, group chat, Phone, meeting, voicemail, screensharing) \*Love file sharing aspect \* Very little downtime, stable tool \*Love that I can remote into my work computer and check work voicemails \*Intuitive user interface

Cons

\* Inability to search message threads unless you go outside of the tool into the conversation source files \* I like that you can share formatted html source code in Slack

Review Source

VR

Verified Reviewer  
Training Specialist  
  
Used the software for: 6-12 months

### "Jabber is easy to use andmake easier to communicate with team members"

July 15, 2018

4.0

Communicate fastly with team members. Time saving.

Pros

Cisco jabber is easy to use. We use jabber to communiacte with different people in our office. Its provide us instant messaging. We can send screenshots on jabber. At single time we can communicate with many people. We can also create group chats on jabber. In new update there is smiley options, it is the best part. I usually send smileys to send my reactions

Cons

Sometimes it got stuck and take too much time to respond. More to work on new features. Should add more smileys.

Review Source

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