# Page 23 | Cisco Jabber Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 23 - Is Cisco Jabber the right Collaboration solution for you? Explore 1332 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/212050/Cisco-Jabber/reviews

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Cisco Jabber

4.3 (1332)

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Last updated March 13th, 2026

# Page 23 - Reviews of Cisco Jabber

## Showing most helpful reviews

Showing 551-575 of 1332 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VR

Verified Reviewer  
Named Enterprise Account Manager  
Computer Software  
Used the software for: 1-2 years

### "Great IM System"

July 21, 2018

4.0

Pros

Intuitive to use. Easy to add people to my contacts. Easy to tell if someone is available or not. You can send images, attachments, notes quickly and easily via drag and drop.

Cons

Sometimes there's an occasional glitch and i have to close and reopen the app. Also, it will say someone is available and when I message them, the refresh as "away."

Review Source

Laxmikant S.  
Business Analyst  
Computer Software  
Used the software for: 2+ years

### "My chat partner at work"

August 7, 2018

5.0

Pros

We can easily send the URL, documents locations, screenshot on Cisco jabber. We can also create groups for multiple chats.

Cons

Unable to save the chats and can't share screenshots in groups.

Review Source

Cassandra B.  
Information Technology  
Banking  
Used the software for: 1-2 years

### "Keeping connected."

January 28, 2019

5.0

It has helped everyone in the company to communicate more efficiently.

Pros

Jabber is incredibly easy to setup and use. We implemented it to a userbase of over 500 people in just a week's time. Easy install. Easy to use.

Cons

We ran into issues with getting Jabber to work on Windows 10, and their support lacked a prompt or helpful response. It was a one-time issue.

Review Source

VR

Verified Reviewer  
Software Developer  
Computer Software  
Used the software for: 6-12 months

### "Cisco jabber for team communication "

July 26, 2018

5.0

Allow Team communication, presentations and screen sharing. Instant messaging, voice messaging and conference.

Pros

A simple and effective tool for teams to communicate, share files, videos, instant messages, desktop sharing and voice messages. Arrange conference meetings and provide meeting with ease. Simple and easy user interface. Customizable chat settings and font to match your style.

Cons

Jabber doesn't provide the ability to search the chat. Sometimes file sharing takes too much time and eventually got cancelled.

Review Source

VR

Verified Reviewer  
Education Support Coordinator  
Human Resources  
Used the software for: 2+ years

### "Love the immediate communication!"

June 4, 2019

5.0

I am able to be more work efficient and get answers quicker because colleagues will respond quicker to a Jabber message than an email. Quicker answers mean happier clients.

Pros

I love that this software can take place of a traditional email! If I have a quick question I can send a message to a colleague and they respond much faster than regular email.

Cons

While using this software with the Cisco Softphone the voicemails don't always update and then you are left with several "unplayed" voicemails even though you have already listened and cleared them from your soft phone .

Review Source

MT

Meliksah T.  
Engineer  
Consumer Electronics  
Used the software for: 1-2 years

### "Office number in your pocket"

July 17, 2019

4.0

In our company, we use Cisco Jabbar in order to use our work phones outside the boundaries of the desk, so that we are able to communicate with colleagues and business partners outside the office, whether from home or production site or even lunch.

Pros

The mobility it brings, the quality of sound and video are great. We are able to use desk phone anywhere anytime, even when we have a business outside the company, we can answer calls. There is no delay at communication either, which is the main problem with other audio call solutions, so Jabber does its main job well.

Cons

There are login issues which can only be resolved by signing out completely, removing the login information, then re-entering it. It is not possible to connect without disconnecting completely, when this occurs.

Review Source

VR

Verified Reviewer  
Sales Ops  
Computer Hardware  
Used the software for: 1-2 years

### "Use this to chat"

December 13, 2019

5.0

Pretty good software, very easy to use for chatting.

Pros

I use Jabber to chat with my coworkers and ask them any questions that are urgent to reach via email. Can easily use Jabber to set up meetings, share screens and phone calls. Very easy to use.

Cons

I don't like how in a group chat, you can send screenshots. This is something they need to implement.

Review Source

VR

Verified Reviewer  
Intern  
Mental Health Care  
Used the software for: 6-12 months

### "Cisco Jabber: For Professional Jabber"

June 30, 2020

5.0

My company doesn't use Jabber, but several of our clients do, so it's good to know how to operate it. Messages have gone through seamlessly, voice and video calls are crisp and sound great, and (most) conference calls can sustain the large amount of participants. With all this in mind, and given the fact that the software is free, I can highly recommend that you use Jabber.

Pros

Cisco's Jabber is communication software that allows for several types of communication, including video, voice, text, conference, and more. You can also share your desktop remotely, which—while I don't use the feature often—is handy in a pinch. Apple Watch support is a minor plus, but a plus nonetheless. Best of all, it's free, so anyone can use it.

Cons

I've only had one Jabber call drop, but given the importance of the call, it's hard to ignore. Every call and message thread I've joined since then has been perfect, but that one dropped call prevents me from giving a perfect score.

Review Source

VR

Verified Reviewer  
Associate Group Lead  
Computer Software  
Used the software for: 1-2 years

### "Best available messenger to interact with teammates "

May 16, 2018

4.0

Best IM to share live updates about projects

Pros

Cisco jabber is best IM to interact with teammates from any remote location. Automatically changes of availability status according to meetings. Share sceen and control screen remotely.

Cons

Can't share screen with group of members. Last seen and message seen option is not available in Cisco Jabbar yet.

Review Source

VR

Verified Reviewer  
Investments Specialist  
Banking  
Used the software for: 2+ years

### "Great for chatting"

February 15, 2019

5.0

Great for improving communication across teams.

Pros

Amazing tool to chat with colleagues throughout my institution.

Cons

It pulls contacts from my phone and personal contacts appear on my work jabber.

Review Source

EH

Edward H.  
Leas Infrastructure Engineer  
Banking  
Used the software for: 1-2 years

### "Jabber review"

January 11, 2023

4.0

Pros

The product provides reliable chat capabilities

Cons

The configuration was not intuitive like some products

Review Source

VR

Verified Reviewer  
Ecommerce Lead Developer  
Apparel & Fashion  
Used the software for: 1-2 years

### "Good Office Communicator"

July 31, 2018

4.0

Effective communication and ease of use are some of the important benefits that I got from this software

Pros

The integration of Cisco Jabber with my Cisco desk phone works really and due to this I can also take calls through Jabber when someone tries to reach out to me on my desk phone. Also, the app itself is very light and intuitive to use. Good use of group chat feature with easy ways to add and connect to colleagues

Cons

The look and feel of the app seems a little outdated and needs a redesign to compete with more slick communicator apps that are currently available in the market. Also, the file transfer capabilities of the app are pretty weak and slow and it usually takes a long time to transfer files and documents across through the app

Review Source

VR

Verified Reviewer  
Associate Group Lead  
Computer Software  
Used the software for: 2+ years

### "Good for interaction"

September 26, 2018

4.0

Pros

It is better way to communicate in a company and to share screnshots within a few seconds.

Cons

Sometimes it gets hanged and becomes un responsive. It is not showing the dp to others.

Review Source

VR

Verified Reviewer  
Intern  
Accounting  
Used the software for: Less than 6 months

### "Great way to ask questions, connect, and share links on your computer"

July 19, 2019

5.0

Cisco Jabber is a great software for companies and I would highly recommend using it for your company to help coworkers easily message each other online.

Pros

This has helped me communicate with my coworkers on my computer instead of having to text/email a simple question. A great benefit is I can see who is online, in a meeting or offline. I can also see coworkers titles, so when someone contacts me I can see if they are a manager, partner, staff, etc. Another great function is you can create group chats with your co-workers. I also like being able to send links and click on links that bring you to the internet.

Cons

One drawback is when you exit the software you cannot see previous conversations. I don't think there is a way to save or archive conversations. So each day my team or group will have to create a new group chat and keep the software open the whole day.

Review Source

VR

Verified Reviewer  
Implementation Manager  
Automotive  
Used the software for: 1-2 years

### "Great Instant Messanger App"

December 9, 2019

5.0

Overall, I've never had an issue with Cisco Jabber and find it to be a highly reliable tool.

Pros

It just worked. Very simple and I loved that the software could sense if the user was active or away!

Cons

It gets the job done and does what is needed, but the UI leaves you with wanting more. Compared to Slack for example which looks and feels much more modern.

Review Source

Mark H.  
Senior Administrator  
Higher Education  
Used the software for: 1-2 years

### "Decent solid messaging app with good integration"

December 6, 2019

5.0

I use it at work where it's integrated with our switchboard and other communication systems - it does a great job.

Pros

It's integrated elegantly with the phone system making it easy to find, message or call other users.

Cons

I really don't have any major complaints - it does everything I would expect of it and has not major points of jankiness or missing features.

Review Source

VR

Verified Reviewer  
Risk Manager  
Construction  
Used the software for: 2+ years

### "Not bad Software"

November 15, 2018

3.0

Pros

I like that I can access my Cisco desk phone on my mobile

Cons

Not always working properly, needs to login frequently, doesn't work in the background, and needs high internet speed

Review Source

Mitul K.  
QA Engineer  
Computer Software  
Used the software for: 6-12 months

### "It was overall good experience using this software, good software for communicating inter company."

August 1, 2018

4.0

Helps to communicate with my colleagues.

Pros

Better and easy way to communicate with other employees Groups can be created easily. Search suggestions help to differentiate between same names. Profile picture can be updated. Calling feature Ample amount of emojis. Images can be shared

Cons

Chats can't be searched. When system restarts chat history got removed but conversations are there. After restarting of system images which are shared are crashed Notifications are blank sometimes.

Review Source

FB

Fernando B.  
Desenvolvedor  
Computer Software  
Used the software for: 2+ years

### "Great software for telephony"

June 24, 2022

5.0

Pros

Cisco Jabber oferece ótima qualidade de som em telefonia e áudio e vídeo para conferencias.

Cons

Lack of version distribution for Unix/Linux operating systems. Today there is only distribution for Windows and MacOS.

Review Source

AN

Amy N.  
Board Secretary  
Banking  
Used the software for: 2+ years

### "Cisco Jabber and the Tools I use with it. "

October 31, 2023

4.0

Cisco Jabber has been a great tool for our organization. If an integration could be made with O365, I think it would be a better tool, and would lengthen our engagement with the product.

Pros

Cisco Jabber was a wonderful tool to use to Inner Office Calling and Messaging. It was cool that we could do a share screen on a call to show the participant what we were describing. I also like how my organization integrated email voicemail with the system.

Cons

When our organization implemented Microsoft O365, the messaging functionality in Cisco Jabber needed to be turned off, because it would not integrate with O365. Employees didn't know which platform to use for messaging and it wasn't consistent.

Review Source

VR

Verified Reviewer  
data engineer  
Computer Software  
Used the software for: 2+ years

### "Great for office Communications - Must Use for medium size, budget conscious companies"

January 2, 2021

5.0

Very successful product and must use for anyone

Pros

Ease of use Run on any platform not super expensive, in the medium range

Cons

Last seen timestamp of anyone cannot be seen in this software

Review Source

Ashok S.  
Associate Manager - Human Resources  
Information Technology and Services  
Used the software for: 2+ years

### "Let's Chat"

September 5, 2018

4.0

Overall good

Pros

It is easy to handle. It saves time. It maintain secrecy.

Cons

It terminates old chats which may required sometimes. Not possible to share screenshot on group chat.

Review Source

Pankaj S.  
Senior Software Developer  
Computer Software  
Used the software for: 2+ years

### "Easy to Use and Very Professional"

October 17, 2018

4.0

Very Handy,fast, secure and relaible.

Pros

It group chats ,screen share and control share.

Cons

We can't send photos in group chats.So it would be better if Cisco can provide this feature.

Review Source

VR

Verified Reviewer  
Account Manager - Pacific  
Financial Services  
Used the software for: 2+ years

### "Good communication tool"

August 27, 2018

4.0

Pros

Good communication tool which is being used by our company across countries.

Cons

Since it is so easy to write something to other people you might experience a bit of spam.

Review Source

VR

Verified Reviewer  
Employee  
Government Administration  
Used the software for: 2+ years

### "Satisfactory Meeting Connector"

November 13, 2018

3.0

Pros

Cisco Jabber's main function for our office is as a portal to allow remote offices to log on and jump onto our virtual meeting place. Jabber offers the security function necessary for our meetings.

Cons

We have had a fair number of times where it was necessary for employees to restart their entire computers in order for Jabber to work properly. As times their picture or audio would cut out. I know that bandwidth is a factor in any virtual meeting, but, we have not had nearly as many issues with Google Hangouts.

Review Source

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