# Page 3 | Cisco Jabber Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Cisco Jabber the right Collaboration solution for you? Explore 1333 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/212050/Cisco-Jabber/reviews --- Cisco Jabber 4.3 (1333) [View alternatives](https://www.capterra.com/p/212050/Cisco-Jabber/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Cisco Jabber ## Showing most helpful reviews Showing 51-75 of 1333 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Network engineer Telecommunications Used the software for: 1-2 years ### "network technical suuport engineer " June 3, 2023 5.0 So far, my first time i use jabber i felt surprised that there is a technology. i cannot imagine how i will miss this technology if i moved to other cooperate that didn't used this technology. Pros my admiring regarding this application how i can communicate with people from my IP phone ( internet based ) to landlines, and mobile networks line with smooth and high quality calls Cons as i work on an operation field, sometimes i need to do an instant calls as quickly as possible. sometimes i feel that it took much time on opening and to be ready to use. Review Source Jamie D. Learning Management System Administrator, Training Specialist Machinery Used the software for: 2+ years ### "Excellent corporate chat tool that works well with other Cisco products." February 22, 2018 4.0 Jabber allows our users to communicate easily and efficiently throughout their work day. It gives quick access to WebEx and phone functions with other Cisco integrations. Pros Jabber is a solid chat client for the corporate environment. The desktop app is very robust and integrates well with other Cisco products. We have it integrated with our Cisco video phones and WebEx. You can share your desktop, launch a WebEx meeting or take calls over VOIP. It is easy to search for coworker with the active directory integration and organize contacts in groups. It also allows you to view missed calls and listen to voicemail if you have it integrated with your phone system. It will also remind you of WebEx meetings and allow you to launch them from the pop-up reminder. Overall, with the integrations, I believe it is one of the more feature complete chat clients on the market. Cons The mobile app is the only real weak point for Jabber. They have improved it a little over time, but it still has issues. I have used it both on iOS and Android and it is a battery hog. Significantly more battery drain when it is running. Also, it does not save login information when using single sign-on. This means I have to re-authenticate every time I open it fresh. This makes me question whether or not to open it when on the go. One other issue is slow file transfer. The feature is there and easy enough to select a file, but the transfer is very slow and fails at times. Could be better. Review Source VR Verified Reviewer IT servicedesk medewerker Information Technology and Services Used the software for: 6-12 months ### "Snel en betrouwbaar op elk moment!" December 4, 2023 5.0 Fijn en goedkoop voor de functies die je krijgt! Pros Het is erg snel en gemakkelijk in gebruik. Ik heb nog nooit problemen gehad. het werkt ideaal! Cons Af en toe had ik een paar problemen maar dan was er een update die ik was vergeten te downloaden dus er was eigenlijk niks mis aan de kant van Cisco Jabber. Review Source GP Graham P. IT Analyst Higher Education Used the software for: 1-2 years ### "Connecting to your desk phone from anywhere" August 9, 2022 4.0 Overall, I have been pleased with the software and it has done what I need it to do (ie. someone calls my desk phone, I receive it on either my cell phone or laptop if I'm not there. Pros I like it's ability to connect my to my desk phone from my laptop or cell phone so that I can be connected to others while I'm away and still allows me the ability to mute the phone when away. Cons There isn't much I have bad to say about the software, it does what I need it to do and it has never given me any issues. I might say that I think they could show case some of the features of the app better. Maybe periodic "Did you know?" prompts to let people know what other features it has. Review Source OM Oscar M. Spanish service desk agent Information Technology and Services Used the software for: 2+ years ### "Cisco Jabber for Secure networks" August 17, 2021 4.0 overall is a good application, it is reliable and has multiple options that you can use commercially, internally or technically. Pros that you can use it on the phone and inside of the computer at the same time, also you can screenshare and take remote control if needed. so you can actually use it as a remote control tool as a work around. Cons that if you have technical issues you can lost all the information on the life chat when you clean the desktop app Review Source PT Priya T. Senior Data Analyst Information Technology and Services Used the software for: 2+ years ### "An all-inclusive and intuitive platform for voice-over IP and video conferencing" October 18, 2023 5.0 We've been using this app for everything from internal communications to client communications to meetings to messaging, and it's been great. The call quality is excellent, and we appreciate the clarity. The customer service is impressive, and all features (chat, texting, and screen sharing) perform as advertised. To date, we have had a positive experience with Jabber. Pros We utilize it for video calls and VOIP to bridge communication distances. It works wonderfully and can be accessed from any computer or mobile device. The program's user-friendliness and inherent clarity make it simple to grasp how it functions. It facilitates internal communication and collaboration, allowing us to work more efficiently from any location and on any device while also allowing us to serve our customers better. Cons It still has numerous limitations and might use better integration with several third-party programs. Review Source Javier D. Customer Success Manager Telecommunications Used the software for: 2+ years ### "The best unified communications application" September 16, 2019 5.0 My experience with Jabber is excellent, no matter where I am, I always have my extension at my fingertips and so I can make or receive calls as if I were in the office. I can also listen to voicemails or access virtual meetings from the same application. This application definitely helps the mobility of people keeping them always connected. Pros Cisco Jabber is an all-in-one application, it gives you the possibility of having your extension on your computer, cell phone or tablet, being able to send messages to your colleagues, share documents, screens, access voicemail or even video conferencing rooms. What more could you want? Cons There is not much to mention here, with the change of look and feel that they are doing in the new version, the user experience will be similar to Webex Teams and this helps the adoption of the solution. Perhaps the only point to mention is that for some cell phones, the application makes them a little slower than normal. Review Source VR Verified Reviewer Client Welcome Group Financial Services Used the software for: 1-2 years ### "Great for Audio, not much else" November 16, 2023 4.0 Cisco was easy to log into and to connect with work colleagues, the audio came through great. Didn’t really use the video features Pros Cisco was used for our joint audio calls within our workforce, seemed to work relatively well. Cons The video services didn’t work quite as well as advertised Review Source VR Verified Reviewer Customer service representative Telecommunications Used the software for: Less than 6 months ### "Cisco for Business Demands." September 7, 2022 3.0 My overall experience with Cisco Jabber is satisfactory and meets the employee, supervisor and company's needs. It has easy functional operating support, Its easy to access and to direct others to use. The quality of video is clear in all visual aspects and so is the audio. Pros Cisco Jabber Software was Impactful in a variety of different ways. Communication between Employees and Supervisors during the presentations, training and job duties. One on one video conferences, chat messaging and Audio to video calls made the tasks easier to function. The Software Integrated well with the Company's demands. Cons The cons of Cisco Jabber were few, except in one area. This came to the setup or appearance of call commands. At one point the call system malfunctioned, and had to be restarted or reopened. the number of disruptions were few. Review Source Jamie C. Salesforce Developer + Admin Computer Software Used the software for: 2+ years ### "Lost without Jabber" November 16, 2022 5.0 We implemented Jabber pretty quickly and painlessly in our company several years ago. It's been what we use for our employees to seek out help from team leads or hold meetings within their groups. Pros Jabber is incredibly easy to use, meaning even our less tech-comfortable members can and do use it without issue. It's a quick and easy way to collaborate or hold web conferences since everyone knows how to use it in our offices. Because everyone has an account that is logged in at the start of their shift, we know we will always be able to reach one another, which has come in handy several times. Numerous features also make this a winner. Cons It does have some bugs and connection issues at times. It can run a bit sluggish, requiring a connection reset or cache clearing. We have also noted that sometimes duplicate or unnecessary chat windows can be opened, which is distracting at best. Alternatives considered [Webex Suite](https://www.capterra.com/p/237272/Webex/) Review Source OK Oleksandr K. Software Engineer Information Technology and Services Used the software for: 2+ years ### "Cisco Jabber is effective on every call you make" January 5, 2023 4.0 With Cisco Jabber, we conduct various activities, from external communication with our customers and suppliers to highly organized webinars. Since this program works well daily, I never have problems connecting with my customers. It can be integrated with a variety of software programs. It has a chat function and text messaging, allowing users to communicate in various ways. We are aware of all the reach achieved from executing an interaction strategy. Pros I like it because I can establish robust criteria on every video chat; it is straightforward to use and incorporates a great list of tools to make a selective video call. It has been convenient as I can schedule meetings for any time of the day, and we have established various communication channels with any user. The organization of the tools and the application's main features are attractive. We are using it to share collaboration with other members of the organization and consumers and potential customers through video calls. Cons The fact that using Cisco Jabber depends on an active Internet connection makes it difficult to use when I am in mountainous regions. Therefore, the video call quality is often relatively low due to the location. Review Source Rohit S. Food and beverage service as a associate Hospitality Used the software for: 2+ years ### "For personal instant messaging WhatsApp is there but when it comes to Professio there is Jabber." August 18, 2018 5.0 Instant messaging with coworker, desktop sharing, sending screen shot. Pros 1\. Small, simple and easy interface for instantly messaging in one in the work hour. 2. Desktop sharing is another cool feature i use it when get stuck somewhere and needed advice of senior. 3. One of the most interesting feature of Jabber that few people knows is Alert when available it;s not like you can not message a person when he is not online you do but sometime you just want to message them in real time then this feature work as charm and you get notified when that person become online. 4.Easy to create group and message them as a whole this feature comes in handy when there is birthday of any coworker and you would like to notify your friends that there is special kind of arrangement in pantry at once but yes you can do that personally as well. 5.Password protected. Cons 1\. Older messages get automatically deleted I think at least till now I have not found a way to restore them back but yes I think there would be the solution. 2. I would loved it if they had this feature alert when offline that is quite similar to alert when available. By this way I can track someone's. 3. Interface is easy at the same time boring. Review Source Victoria N. Corporate Communications Coordinator Publishing Used the software for: 1-2 years ### "No distance can stop web conferencing and team messaging " February 26, 2024 5.0 Well designed and aimed at bringing the change. I have experienced the best. Pros This tool has really cultivated for a collaborative environment. It's presence is felt across all the departments through the unifying web conferences we hold every week. Everyone is appreciated and given the opportunity to air their ideas on such meetings. When mass messaging is needed, this software serves as the best platform for that. It is a holistic software with great vision to bring the change. Cons With the instant team messaging both voice and video calls, I feel that this software serves it's purpose to satisfaction. Review Source Sanchita A. Software Engineer Telecommunications Used the software for: 2+ years ### "Cisco Jabber - A Professional way of communication" October 19, 2018 5.0 Cisco jabber is helping us to manage communication with in the complete office. It's really a great professional instant message application that help to get connecting colleagues in the instant way. Pros Cisco jabber is an instant messaging application that provide the professional environment for communication with in a network . Integrity of Cisco jabber with Outlook & IP is really amazing and provide the real time update with it that other person is busy or on call or in meeting. Group chat is possible where a host can join it with a simple approval or setting the auto-approval. Screen share & Desktop control is also possible with Cisco Jabber. Their is a limited and some professional emojis also which help in expressing the feeling for our words. Cons The least thing I like in it is that we can not share the images in group chat. Chat history is also very important in professional world can Cisco Jabber should work hard to fix the bug of deleting the history and images that share on the chat, I will loving if they come up with an option of archive chat so we don't delete or loss our important chat. Their are some annoying default setting that company should fix it by default. Review Source VR Verified Reviewer Ingénieur logiciel Capital Markets Used the software for: 2+ years ### "Messagerie veillotte qui s'est laissé dépassé" September 21, 2022 5.0 Globalement il y'a dix ans j'en etait satisafait mais aujourd'hui elle est completement dépassé Pros Une belle messagerie il y'a 10. permet de passer des appels vers des mobiles et des fixes dans le monde. gestion des conversations et des appels de groupe Cons Interface pas du tout intuitive, Fonction de base payante, gestion des groupes complexes, partage d'ecrans complexe à mettre en œuvre. Aucune intégration avec l'écosystème Microsoft 365 Switched from [Signal](https://www.capterra.com/p/231395/Signal/)[WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Application plus au gout du jour Review Source Sara O. Content Coordinator Government Administration Used the software for: 2+ years ### "Incredibly useful for companies that use phones " December 10, 2019 4.0 I use Cisco Jabber daily to communicate and it is smooth and efficient. If your company uses phones (I know there are a growing number of businesses that do not offer phone support at all), I highly recommend Cisco Jabber for clear communication. I have never had an issue with the voice/instant message services in over 2 years of using them. Pros I love that when someone leaves a voicemail, it sends a transcript directly to my email. As someone who prefer to read over listen (I know this is an odd trait for a millennial), this greatly improves my work day and allows me to keep working without having to listen to voicemails. Cons I find the instant messenger clunky and old fashioned. Let's make the interface modern, Cisco! Switched from [GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/) I changed companies and now don't have to use Jive ever again, thank goodness. Cisco offers excellent voice (unlike Jive) and I never have the issues of dropped calls, bad audio, choppy reception, not receiving calls, and other issues I experienced with Jive. Review Source Brad G. Software Engineer Banking Used the software for: 2+ years ### "A great way to keep your team communicating." December 14, 2018 4.0 About two years ago our company adopted Jabber as the communication standard. I feel like it has helped bring us together, and it has made it so much easier to find and communicate with someone in the company. I can look up an employee by name and dial them directly, I can group them by teams, I can see at a glance when I've missed a call from someone. It really has revolutionized the way our company communicates. Pros This software has so many features. It has most of the features you'd expect from a chat client (see cons for a few that are missing), but where it really shines is the integration it allows for your Microsoft Outlook and Webex functionality. It also syncs with my phone extension so that you can not only see when I'm on a call, you can also dial someone from directly within the app. It also allows you to control your voicemail from within Jabber. You also have the ability to share your screen and even do screen snippits from within the app. It is very user-friendly. Cons Okay, this is kind of petty, but I wish there were more social features. All you get for emojis are just a few still images. I like having animated emojis, GIFs, and memes to communicate with like you do in other communication apps. Review Source SM Satya M. Senior FullStack Engineer Insurance Used the software for: 2+ years ### "Awesome Chatting tool" February 22, 2021 5.0 Intra business Communication. Its pretty nice software to have group chat and discussions which is good for Team collaboration. Individual Call and screen sharing facility is pretty good. Pros The Best thing is its easily Integrated with Microsoft Outlook. If you are in a meeting then automatically in Jabber the status shows "in a Meeting". If you are presenting then same the status will show presenting. IN that way the other person can know ur status and accordingly they will not disturb you. Also it is available on the mobile phone easily as it is very light weight and it doesn't require corporate Network at all. It will have features like Screen share and call via the tool is pretty nice. Cons The Feature to keep the backup the messages automatically is lacking here. You have to manually store the messages if you have to store. It will not automatically store. If you forget then the whole message history is gone. Also in Group chat we can't make a group call. Only we can share screen in the Group. Alternatives considered [HCL Sametime](https://www.capterra.com/p/212784/HCL-Sametime/)[LiveChat](https://www.capterra.com/p/62194/LiveChat/) Reason for choosing Cisco Jabber Integration with Microsoft outlook and Group Chat features available in Jabber. Switched from [HCL Sametime](https://www.capterra.com/p/212784/HCL-Sametime/) Sametime doesn't have integration capability with Outlook. Review Source Abhay S. Client Services Manager Staffing and Recruiting Used the software for: 2+ years ### "Great app for official use " September 30, 2022 5.0 Great software for office and use, I will recommend everyone Pros It's interface and very easy to use for audio calling and video calling and you use for live chatting as well Cons as nothing it's good software sometimes it's a disconnect, but it something to related to Internet networks Review Source VR Verified Reviewer Senior Software Engineer Information Technology and Services Used the software for: 2+ years ### "Cisco Jabber - Communication within organization made easy" April 4, 2019 3.0 We communicate with business partners,clients,coworkers and customers using Cisco jabber. We were using wired cisco phones earlier and with Cisco jabber life has become simpler. We use the wireless headsets to communicate anyone anytime.There are a very few bugs that is very annoying as mentioned above and which needs to be fixed. Overall a very good product and along with Cisco Webex , attending a meeting is less stressful. Pros 1\. Communication and calls with co-workers made easy. 2. No more Wired phones or Cell phones to attend official calls. 3. People working from phone were using cell phones to connect to meeting, when they put call on hold, it will be the most irritating moment where everyone gets pissed off, we dont have that problem anymore. 4. Managing contacts is simpler 5. Placing calls and attending calls are very simple too. 6. we are able to customize the setup based on our needs. 7. The chat windows are compact and easy to use. 8. Works cool with Cisco webex configurations. 9. Works well even with poor internet connection. Cons 1\. Pop ups along with their message when a co-workers pings us, certain things needs to be confidential and we need to customize the settings to avoid it. 2. Status is not correct all the time, have lot of instances when the user is presenting but appears to be in presenting status. 3. User appears online, When we try to ping that person the status changes to offline. 4. User appears offline but when we start pinging them it shows their real status. Its kind of very annoying certain times and these things should be avoided. Review Source RB Rita B. Paralegal Law Practice Used the software for: 2+ years ### "Cisco Jabber is dependable and user friendly" April 27, 2023 4.0 Jabber makes it easy to communicate within the firm and with clients Pros The product is easy to use and intuitive. We use it firm-wide with much success. You have mobile and desktop options, which is great for whatever the day calls for. Cons Not aware of difficulty in integration but it took some getting used to Review Source CQ Christian Q. Vendedor Consumer Services Used the software for: 6-12 months ### "Facil video y audio" November 11, 2023 4.0 Es seguro y privado y muy profesionalizado rapido y efectivo son atentos en los mensajes y les gustan que el cliente este satisfecho Pros Me ha gustado su forma de aplicar su tratamiento personalizado su seguridad y privacidad Cons Lo que no me ha gustado es su forma de promocionarse y porque no es tan difundida Review Source lS leandro S. assessor tecnico Information Technology and Services Used the software for: 2+ years ### "Cisco Jabber o integrador de comunicação" June 3, 2023 5.0 leve e de facil manuseio Pros produto de facil utilização integra chat , voz e correio de voz Cons o modelo e custo para baixar e instalar para integrar com o Call Manager Alternatives considered [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Reason for choosing Cisco Jabber pois já utilizávamos o Cisco Configuration Manager que possui integração Review Source JJ Jody J. Director of Nursing Hospital & Health Care Used the software for: 2+ years ### "Must have reliable internet! " January 22, 2022 3.0 When jabber is working well it is a great platform and I recommend it. When the Internet is not working well and the calls are frequently dropped it is unreliable and difficult to work with. Pros You can easily access the application from either a work issued iPhone or from your personal device. This allows access even went on the go. The ability to share protected health information knowing that it is secure is also an added benefit. Cons Unfortunately the Internet is not working well calls or Jeff dropped frequently. I am unsure whether this is a problem with Jabber or with the Internet connection. The reliability overall is low and often times we must use our personal cell phones to connect with other healthcare workers when jabber is not working well. Switched from [Cisco AnyConnect](https://www.capterra.com/p/169495/VPN-and-Endpoint-Security-Clients/) Price and newer technology Review Source JS Jeff S. Desktop Engineer Information Technology and Services Used the software for: 2+ years ### "Overall an adequate chat app with features that tie to Cisco phones and Outlook." May 15, 2018 4.0 I recommend this software if you utilize Outlook, WebEx, and Cisco phones. It has a lot of features that allow you to manage communication to Contacts all from in Jabber. Pros The tie ins with Outlook, WebEx, and Cisco phones work very well. Popup notifications for meetings and call notifications are clear. Interaction Options selectable from within the individual contact screens are robust. This is most noticeable when you are connected to Outlook, WebEx, and Cisco phones. You can pretty much do anything to conduct or initiate a meeting from in the Contact window. Automatic status changes when it detects your on the phone, in a meeting, etc works very well. Cons Lets start with if you don't use Outlook, WebEx, and Cisco phones you will not be able to leverage many features. In this case, you may want to consider other options. I have some small complaints such as: Inability to make the popups "on top" of any windows when triggered. When you don't already have Jabber chat open the only indicator is the icon on the taskbar is lit. As a deployment: An upgrade of the client is not a simple install-over of the latest client. It requires (thus far) an uninstall of the prior, then install of the current. This forces planning and user notification due to the possible interruption. As mentioned, this ties directly into Cisco phones. User can be hung up on as the client uninstalls and reinstalls if they had a call during this time. 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