# Page 3 | Cisco Jabber Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 3 - Is Cisco Jabber the right Collaboration solution for you? Explore 1332 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/212050/Cisco-Jabber/reviews

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Cisco Jabber

4.3 (1332)

[View alternatives](https://www.capterra.com/p/212050/Cisco-Jabber/alternatives/)

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Last updated March 13th, 2026

# Page 3 - Reviews of Cisco Jabber

## Showing most helpful reviews

Showing 51-75 of 1332 Reviews

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Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

RV

Reynaldo V.  
Network Specialist  
Automotive  
Used the software for: 2+ years

### "Good to use Cisco Jabber for Meetings, internal chat and conferences."

February 16, 2023

4.0

reduced time between users to ask for some information and have meetings from each desk.

Pros

Is easy to use, users didn't have a lot of training to learn how to use it, they find some features by themselves. Also we have it synchronized with Webex for external meetings.

Cons

The implementation it was complicated, they help us a lot with the server installation and synchronization with phones, but after that, we saw there are many features, a little confuse.

Alternatives considered

[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)

Reason for choosing Cisco Jabber

We have more than 5 years with Cisco Jabber, in that time we use a demo of Sametime but got a lot of issues, skype was an option too, but we decided for an internal chat, skype have the option for users to chat with external people.

Review Source

JS

John S.  
ICT Director  
Medical Practice  
Used the software for: 1-2 years

### "The Suitable Approach for Meeting Management "

April 17, 2024

5.0

Pros

Cisco Jabber makes every meeting manageable, and there are friendly screen sharing ensures.

Cons

Cisco Jabber is diverse and it creates suitable innovation for companies.

Review Source

VR

Verified Reviewer  
Network engineer  
Telecommunications  
Used the software for: 1-2 years

### "network technical suuport engineer "

June 3, 2023

5.0

So far, my first time i use jabber i felt surprised that there is a technology. i cannot imagine how i will miss this technology if i moved to other cooperate that didn't used this technology.

Pros

my admiring regarding this application how i can communicate with people from my IP phone ( internet based ) to landlines, and mobile networks line with smooth and high quality calls

Cons

as i work on an operation field, sometimes i need to do an instant calls as quickly as possible. sometimes i feel that it took much time on opening and to be ready to use.

Review Source

Jamie D.  
Learning Management System Administrator, Training Specialist  
Machinery  
Used the software for: 2+ years

### "Excellent corporate chat tool that works well with other Cisco products."

February 22, 2018

4.0

Jabber allows our users to communicate easily and efficiently throughout their work day. It gives quick access to WebEx and phone functions with other Cisco integrations.

Pros

Jabber is a solid chat client for the corporate environment. The desktop app is very robust and integrates well with other Cisco products. We have it integrated with our Cisco video phones and WebEx. You can share your desktop, launch a WebEx meeting or take calls over VOIP. It is easy to search for coworker with the active directory integration and organize contacts in groups. It also allows you to view missed calls and listen to voicemail if you have it integrated with your phone system. It will also remind you of WebEx meetings and allow you to launch them from the pop-up reminder. Overall, with the integrations, I believe it is one of the more feature complete chat clients on the market.

Cons

The mobile app is the only real weak point for Jabber. They have improved it a little over time, but it still has issues. I have used it both on iOS and Android and it is a battery hog. Significantly more battery drain when it is running. Also, it does not save login information when using single sign-on. This means I have to re-authenticate every time I open it fresh. This makes me question whether or not to open it when on the go. One other issue is slow file transfer. The feature is there and easy enough to select a file, but the transfer is very slow and fails at times. Could be better.

Review Source

VR

Verified Reviewer  
IT servicedesk medewerker  
Information Technology and Services  
Used the software for: 6-12 months

### "Snel en betrouwbaar op elk moment!"

December 4, 2023

5.0

Fijn en goedkoop voor de functies die je krijgt!

Pros

Het is erg snel en gemakkelijk in gebruik. Ik heb nog nooit problemen gehad. het werkt ideaal!

Cons

Af en toe had ik een paar problemen maar dan was er een update die ik was vergeten te downloaden dus er was eigenlijk niks mis aan de kant van Cisco Jabber.

Review Source

GP

Graham P.  
IT Analyst  
Higher Education  
Used the software for: 1-2 years

### "Connecting to your desk phone from anywhere"

August 9, 2022

4.0

Overall, I have been pleased with the software and it has done what I need it to do (ie. someone calls my desk phone, I receive it on either my cell phone or laptop if I'm not there.

Pros

I like it's ability to connect my to my desk phone from my laptop or cell phone so that I can be connected to others while I'm away and still allows me the ability to mute the phone when away.

Cons

There isn't much I have bad to say about the software, it does what I need it to do and it has never given me any issues. I might say that I think they could show case some of the features of the app better. Maybe periodic "Did you know?" prompts to let people know what other features it has.

Review Source

OM

Oscar M.  
Spanish service desk agent  
Information Technology and Services  
Used the software for: 2+ years

### "Cisco Jabber for Secure networks"

August 17, 2021

4.0

overall is a good application, it is reliable and has multiple options that you can use commercially, internally or technically.

Pros

that you can use it on the phone and inside of the computer at the same time, also you can screenshare and take remote control if needed. so you can actually use it as a remote control tool as a work around.

Cons

that if you have technical issues you can lost all the information on the life chat when you clean the desktop app

Review Source

PT

Priya T.  
Senior Data Analyst  
Information Technology and Services  
Used the software for: 2+ years

### "An all-inclusive and intuitive platform for voice-over IP and video conferencing"

October 18, 2023

5.0

We've been using this app for everything from internal communications to client communications to meetings to messaging, and it's been great. The call quality is excellent, and we appreciate the clarity. The customer service is impressive, and all features (chat, texting, and screen sharing) perform as advertised. To date, we have had a positive experience with Jabber.

Pros

We utilize it for video calls and VOIP to bridge communication distances. It works wonderfully and can be accessed from any computer or mobile device. The program's user-friendliness and inherent clarity make it simple to grasp how it functions. It facilitates internal communication and collaboration, allowing us to work more efficiently from any location and on any device while also allowing us to serve our customers better.

Cons

It still has numerous limitations and might use better integration with several third-party programs.

Review Source

Javier D.  
Customer Success Manager  
Telecommunications  
Used the software for: 2+ years

### "The best unified communications application"

September 16, 2019

5.0

My experience with Jabber is excellent, no matter where I am, I always have my extension at my fingertips and so I can make or receive calls as if I were in the office. I can also listen to voicemails or access virtual meetings from the same application. This application definitely helps the mobility of people keeping them always connected.

Pros

Cisco Jabber is an all-in-one application, it gives you the possibility of having your extension on your computer, cell phone or tablet, being able to send messages to your colleagues, share documents, screens, access voicemail or even video conferencing rooms. What more could you want?

Cons

There is not much to mention here, with the change of look and feel that they are doing in the new version, the user experience will be similar to Webex Teams and this helps the adoption of the solution. Perhaps the only point to mention is that for some cell phones, the application makes them a little slower than normal.

Review Source

VR

Verified Reviewer  
Client Welcome Group  
Financial Services  
Used the software for: 1-2 years

### "Great for Audio, not much else"

November 16, 2023

4.0

Cisco was easy to log into and to connect with work colleagues, the audio came through great. Didn’t really use the video features

Pros

Cisco was used for our joint audio calls within our workforce, seemed to work relatively well.

Cons

The video services didn’t work quite as well as advertised

Review Source

VR

Verified Reviewer  
Customer service representative  
Telecommunications  
Used the software for: Less than 6 months

### "Cisco for Business Demands."

September 7, 2022

3.0

My overall experience with Cisco Jabber is satisfactory and meets the employee, supervisor and company's needs. It has easy functional operating support, Its easy to access and to direct others to use. The quality of video is clear in all visual aspects and so is the audio.

Pros

Cisco Jabber Software was Impactful in a variety of different ways. Communication between Employees and Supervisors during the presentations, training and job duties. One on one video conferences, chat messaging and Audio to video calls made the tasks easier to function. The Software Integrated well with the Company's demands.

Cons

The cons of Cisco Jabber were few, except in one area. This came to the setup or appearance of call commands. At one point the call system malfunctioned, and had to be restarted or reopened. the number of disruptions were few.

Review Source

Jamie C.  
Salesforce Developer + Admin  
Computer Software  
Used the software for: 2+ years

### "Lost without Jabber"

November 16, 2022

5.0

We implemented Jabber pretty quickly and painlessly in our company several years ago. It's been what we use for our employees to seek out help from team leads or hold meetings within their groups.

Pros

Jabber is incredibly easy to use, meaning even our less tech-comfortable members can and do use it without issue. It's a quick and easy way to collaborate or hold web conferences since everyone knows how to use it in our offices. Because everyone has an account that is logged in at the start of their shift, we know we will always be able to reach one another, which has come in handy several times. Numerous features also make this a winner.

Cons

It does have some bugs and connection issues at times. It can run a bit sluggish, requiring a connection reset or cache clearing. We have also noted that sometimes duplicate or unnecessary chat windows can be opened, which is distracting at best.

Alternatives considered

[Webex Suite](https://www.capterra.com/p/237272/Webex/)

Review Source

Rohit S.  
Food and beverage service as a associate  
Hospitality  
Used the software for: 2+ years

### "For personal instant messaging WhatsApp is there but when it comes to Professio there is Jabber."

August 18, 2018

5.0

Instant messaging with coworker, desktop sharing, sending screen shot.

Pros

1\. Small, simple and easy interface for instantly messaging in one in the work hour. 2. Desktop sharing is another cool feature i use it when get stuck somewhere and needed advice of senior. 3. One of the most interesting feature of Jabber that few people knows is Alert when available it;s not like you can not message a person when he is not online you do but sometime you just want to message them in real time then this feature work as charm and you get notified when that person become online. 4.Easy to create group and message them as a whole this feature comes in handy when there is birthday of any coworker and you would like to notify your friends that there is special kind of arrangement in pantry at once but yes you can do that personally as well. 5.Password protected.

Cons

1\. Older messages get automatically deleted I think at least till now I have not found a way to restore them back but yes I think there would be the solution. 2. I would loved it if they had this feature alert when offline that is quite similar to alert when available. By this way I can track someone's. 3. Interface is easy at the same time boring.

Review Source

VR

Verified Reviewer  
Consultant  
Information Technology and Services  
Used the software for: 2+ years

### "A great collaboration tool with call features similar to VoIP"

July 26, 2022

4.0

Overall a good team collaboration tool for quick connect within workplace environment like traditional VoIP phones

Pros

When we started work from home then collaboration issues started and there comes this tool into play. It really is good replacement for office VoIP phones.

Cons

Sometimes it gets hang while being on call and then you need to restart the application.. not always but it's annoying when it happens

Review Source

Sanchita A.  
Software Engineer  
Telecommunications  
Used the software for: 2+ years

### "Cisco Jabber - A Professional way of communication"

October 19, 2018

5.0

Cisco jabber is helping us to manage communication with in the complete office. It's really a great professional instant message application that help to get connecting colleagues in the instant way.

Pros

Cisco jabber is an instant messaging application that provide the professional environment for communication with in a network . Integrity of Cisco jabber with Outlook & IP is really amazing and provide the real time update with it that other person is busy or on call or in meeting. Group chat is possible where a host can join it with a simple approval or setting the auto-approval. Screen share & Desktop control is also possible with Cisco Jabber. Their is a limited and some professional emojis also which help in expressing the feeling for our words.

Cons

The least thing I like in it is that we can not share the images in group chat. Chat history is also very important in professional world can Cisco Jabber should work hard to fix the bug of deleting the history and images that share on the chat, I will loving if they come up with an option of archive chat so we don't delete or loss our important chat. Their are some annoying default setting that company should fix it by default.

Review Source

VR

Verified Reviewer  
Ingénieur logiciel  
Capital Markets  
Used the software for: 2+ years

### "Messagerie veillotte qui s'est laissé dépassé"

September 21, 2022

5.0

Globalement il y'a dix ans j'en etait satisafait mais aujourd'hui elle est completement dépassé

Pros

Une belle messagerie il y'a 10. permet de passer des appels vers des mobiles et des fixes dans le monde. gestion des conversations et des appels de groupe

Cons

Interface pas du tout intuitive, Fonction de base payante, gestion des groupes complexes, partage d'ecrans complexe à mettre en œuvre. Aucune intégration avec l'écosystème Microsoft 365

Switched from

[Signal](https://www.capterra.com/p/231395/Signal/)[WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)

Application plus au gout du jour

Review Source

Sara O.  
Content Coordinator  
Government Administration  
Used the software for: 2+ years

### "Incredibly useful for companies that use phones "

December 10, 2019

4.0

I use Cisco Jabber daily to communicate and it is smooth and efficient. If your company uses phones (I know there are a growing number of businesses that do not offer phone support at all), I highly recommend Cisco Jabber for clear communication. I have never had an issue with the voice/instant message services in over 2 years of using them.

Pros

I love that when someone leaves a voicemail, it sends a transcript directly to my email. As someone who prefer to read over listen (I know this is an odd trait for a millennial), this greatly improves my work day and allows me to keep working without having to listen to voicemails.

Cons

I find the instant messenger clunky and old fashioned. Let's make the interface modern, Cisco!

Switched from

[GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/)

I changed companies and now don't have to use Jive ever again, thank goodness. Cisco offers excellent voice (unlike Jive) and I never have the issues of dropped calls, bad audio, choppy reception, not receiving calls, and other issues I experienced with Jive.

Review Source

SM

Sahil M.  
Data Scientist  
Information Services  
Used the software for: 2+ years

### "Cisco Jabber Review"

February 19, 2023

5.0

Pros

The file-sharing option is best because I get to share files with colleagues instantly without needing to send an email or putting on the server

Cons

The mic turns itself off sometimes which causes issues in video meetings. This can be a glitch. Please fix.

Review Source

SM

Satya M.  
Senior FullStack Engineer  
Insurance  
Used the software for: 2+ years

### "Awesome Chatting tool"

February 22, 2021

5.0

Intra business Communication. Its pretty nice software to have group chat and discussions which is good for Team collaboration. Individual Call and screen sharing facility is pretty good.

Pros

The Best thing is its easily Integrated with Microsoft Outlook. If you are in a meeting then automatically in Jabber the status shows "in a Meeting". If you are presenting then same the status will show presenting. IN that way the other person can know ur status and accordingly they will not disturb you. Also it is available on the mobile phone easily as it is very light weight and it doesn't require corporate Network at all. It will have features like Screen share and call via the tool is pretty nice.

Cons

The Feature to keep the backup the messages automatically is lacking here. You have to manually store the messages if you have to store. It will not automatically store. If you forget then the whole message history is gone. Also in Group chat we can't make a group call. Only we can share screen in the Group.

Alternatives considered

[HCL Sametime](https://www.capterra.com/p/212784/HCL-Sametime/)[LiveChat](https://www.capterra.com/p/62194/LiveChat/)

Reason for choosing Cisco Jabber

Integration with Microsoft outlook and Group Chat features available in Jabber.

Switched from

[HCL Sametime](https://www.capterra.com/p/212784/HCL-Sametime/)

Sametime doesn't have integration capability with Outlook.

Review Source

Abhay S.  
Client Services Manager  
Staffing and Recruiting  
Used the software for: 2+ years

### "Great app for official use "

September 30, 2022

5.0

Great software for office and use, I will recommend everyone

Pros

It's interface and very easy to use for audio calling and video calling and you use for live chatting as well

Cons

as nothing it's good software sometimes it's a disconnect, but it something to related to Internet networks

Review Source

Vandana G.  
Business Analyst  
Management Consulting  
Used the software for: 2+ years

### "Cisco Jabber a great collaboration tool"

April 28, 2019

5.0

Integration of Cisco Jabber with Microsoft Office is great and helps in to fetch the meeting details from Outlook calendar. The Android Auto integration is great. The Multi-line allow the user to receive and call over multiple line with complete details of line being used.

Pros

Cisco Jabber is a great collaboration tool. User interface for instant messaging and desktop screen sharing enhance the user experience with its enrich features and functionality like popup notification for instant messages. Newly added emoji in Cisco Jabber 12.0 looks more interesting that add expression to your words. We can manage the group in our contact list. The group chat auto join is a great feature that helps to join the group in case you are not available to accept the group request. Jabber bots can launch the chats and calls.

Cons

We are using the Cisco Jabber from past four years. The search panel for chat is a missing feature and needs to be added. Cisco Jabber should also work on encrypted backup and archiving chat options. It also needs the features to hide the images under chat and should enable the image share on group chat. Groups should also come with history feature.

Review Source

RB

Rita B.  
Paralegal  
Law Practice  
Used the software for: 2+ years

### "Cisco Jabber is dependable and user friendly"

April 27, 2023

4.0

Jabber makes it easy to communicate within the firm and with clients

Pros

The product is easy to use and intuitive. We use it firm-wide with much success. You have mobile and desktop options, which is great for whatever the day calls for.

Cons

Not aware of difficulty in integration but it took some getting used to

Review Source

VR

Verified Reviewer  
Software Developer  
Information Technology and Services  
Used the software for: 2+ years

### "Something best to use for chatting!!"

October 12, 2018

5.0

I am happily using cisco jabber from last 3 years in my office. And I am very satisfied with the features and its intelligences. Thank you cisco jabber team, you people have done excellent work.

Pros

It's has excellent intelligence of framing all things related to chat in a single window like: 1. It shows all the person name whom you have chatted in a column left side of display and at the same time it also shows number of messages that people are sending you. 2. It memories all messages in one to one message form. So user can read it later if needed. 3. It provides the feature to create chat group to discuss anything with many people at a time. 4. It provides the feature to share screen with other user and give read/write access which very useful for corporate sector. 5. Jabber has given many commonly used status like: Available, In meeting, do not disturb, offline..etc and also has feature to customise status. 6. It has excellent features of showing you notifications when particular person becomes available on jabber. 7. It has features to save chats.

Cons

1\. Sometimes screenshots sent on jabber gets deleted.

Review Source

CQ

Christian Q.  
Vendedor  
Consumer Services  
Used the software for: 6-12 months

### "Facil video y audio"

November 11, 2023

4.0

Es seguro y privado y muy profesionalizado rapido y efectivo son atentos en los mensajes y les gustan que el cliente este satisfecho

Pros

Me ha gustado su forma de aplicar su tratamiento personalizado su seguridad y privacidad

Cons

Lo que no me ha gustado es su forma de promocionarse y porque no es tan difundida

Review Source

lS

leandro S.  
assessor tecnico  
Information Technology and Services  
Used the software for: 2+ years

### "Cisco Jabber o integrador de comunicação"

June 3, 2023

5.0

leve e de facil manuseio

Pros

produto de facil utilização integra chat , voz e correio de voz

Cons

o modelo e custo para baixar e instalar para integrar com o Call Manager

Alternatives considered

[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)

Reason for choosing Cisco Jabber

pois já utilizávamos o Cisco Configuration Manager que possui integração

Review Source

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