# Page 31 | Cisco Jabber Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 31 - Is Cisco Jabber the right Collaboration solution for you? Explore 1332 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/212050/Cisco-Jabber/reviews

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Cisco Jabber

4.3 (1332)

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Last updated March 13th, 2026

# Page 31 - Reviews of Cisco Jabber

## Showing most helpful reviews

Showing 751-775 of 1332 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

CF

Christine F.  
Production artist  
Graphic Design  
Used the software for: 2+ years

### "Stay in touch—easily"

October 24, 2019

5.0

Love this chat software. Like getting the instant response from coworkers rather than getting lost in their email inbox.

Pros

Simple to use. Stay in contact with coworkers instantly. Create group chats, easier than back and forth emails. Customize your status, “at appointment”, for example.

Cons

A little hit and miss with sending graphics such as a screen grab. But for the most part works very well.

Review Source

Chad Y.  
Business Development Specialist  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "Th easiest software to use if you want to answer your phone away from the office"

January 8, 2019

5.0

I was able to forward my calls to my cell phone and make calls from my cell phone with the app and it appear it was coming from my office phone.

Pros

I was able to forward my office calls to my iphone. Nothing easier to set up than this.

Cons

It took IT in our building to get it up and running but after that it was simple to use.

Review Source

RJ

Randall J.  
Help Desk and AV Services Manager  
Higher Education  
Used the software for: 2+ years

### "We have used this software for about 5 years and it has been good to us. "

October 17, 2018

4.0

Overall this software is a solid tool for us at our University but they need to add new services and features.

Pros

The best thing about this software is it lets all of our users connect with the office phones, cell phones, Cisco Hardware, and desktops.

Cons

It seems like all it is falling behind on the times. It still has great features but it is lacking in the ability to add guests to calls.

Review Source

MITCHELL P.  
Production Engineer  
Machinery  
Used the software for: 6-12 months

### "FROM HERE TO THERE"

April 12, 2019

5.0

Pros

Inter department communication became extremely convenient when we rolled out Jabber. Being able to have a quick chat with someone outside of e-mail without the extra noise in the room has been a great way to increase productivity

Cons

you can only reach people while they are at their desk

Review Source

VR

Verified Reviewer  
Mailroom  
Entertainment  
Used the software for: Less than 6 months

### "The Jabber Experience"

January 28, 2019

4.0

My overall experience with Jabber is really good. Jabber does the work. It a great way to talk to co-workers without feeling guilty or having to be on a social website. It is really easy to use and helpful when in need to contact a co-worker you don't know well.

Pros

I like the fact I can talk to my coworkers easily and see if they are available. Creating groups make it also easier to find someone in a company of +2000 employees. Sharing documents is a huge

Cons

Not being able to change the picture I was assigned on my first day of work is annoying. Making group talk is also a little bit complicated (I have to open a conversation for each person then add from one of them all the people needed).

Review Source

JL

Jenny L.  
Sr. Associate of Asset Management  
Financial Services  
Used the software for: 2+ years

### "Instant Messaging "

March 13, 2019

5.0

Pros

I like the ability to set call forwarding through Cisco Jabber when I'm out of office without having access to my actual phone. I also like the ability to instant message my colleagues versus calling or emailing.

Cons

I hate the little Cisco tab that shows up on the top of the screen. I often click on it accidentally when I'm trying to move my browser or windows.

Review Source

LB

Lura B.  
Business Analyst  
Insurance  
Used the software for: 2+ years

### "Big fan of jabber "

July 8, 2020

5.0

This application was user friendly and made it easy to communicate with colleagues at all times. Whether desktop or mobile.

Pros

When I worked for Cisco we used jabber for messaging. It was great and easy to use. Was even simple when using the mobile app.

Cons

I honestly do not have a negative thing to say about jabber. Out of all the messaging applications I’ve used this has been the best by far.

Review Source

NL

N L.  
Accountant  
Education Management  
Used the software for: 6-12 months

### "Cisco Jabber"

November 15, 2023

4.0

Pretty good. I would use it again if I had to work off site.

Pros

Ease of use, able to view company directory, minimal training, we could hit the ground running. Using Jabber to call out without using my personal phone number was very important for us. I was also able to differentiate calls on my cell phone - the ring tone was helpful in letting me know if it was my personal phone call versus a work call.

Cons

Connectivity issues. Sometimes calls would drop. The Jabber calls show up in my call history on my personal cell phone. I'd prefer to keep work call history separate from my personal call history.

Review Source

VR

Verified Reviewer  
Human Resources  
Construction  
Used the software for: 2+ years

### "Does the job without the bells and whistles."

December 5, 2017

5.0

Pros

Cisco Jabber is a great tool to use among colleagues for a quick pop-up message. The program integrates with your phone system to allow handset-free calling.

Cons

Some features are difficult to get to and use. Sometimes it will let you leave a message for someone who is away from their computer, but other times, it doesn't notify you that a message has been left.

Review Source

JW

Janna W.  
Admin Asst  
Executive Office  
Used the software for: 2+ years

### "Cisco Jabbery"

November 27, 2018

5.0

Pros

I LOVE JABBER! We use it all the time at my work and it is so very helpful in communicating quick and effectively with other employees who are not in the same building or state!

Cons

I wish there were more emojis :) the upgrades to the moving emojis have been really great and fun to use, but I would like them to mirror the emjois of an iPhone if possible.

Review Source

VR

Verified Reviewer  
Facilities Management Analyst  
Law Enforcement  
Used the software for: 6-12 months

### "A great company wide chat software "

November 13, 2018

5.0

Pros

I love using this tool to communicate with my coworkers and supervisors. When I use it to train it’s a great feature to share my screen.

Cons

The main con is that I can’t share multiple screen at once. Also it tends to glitch when I’m logged in vs when I’m not. It’s always green.

Review Source

TP

Tara P.  
Admin Asst  
Hospital & Health Care  
Used the software for: 2+ years

### "A quick way to message a colleague"

February 24, 2022

5.0

Pros

I like it to message a colleague instead of sending an email. I like the red/orange/green light feature that tells you if the person is busy or not.

Cons

It often goes offline for no reason, the look of it is dated, and the sound is annoying.

Review Source

VR

Verified Reviewer  
Software Engineer  
Computer Software  
Used the software for: 6-12 months

### "Lackluster compared with the competition"

July 16, 2022

2.0

Pros

The user interface is pretty simple. Telephony integration works well.

Cons

When used mainly as a videoconferencing solution, Jabber lacks many features when compared to major competitors like Zoom or the VC offerings from Google or Meta. Virtual backgrounds and webinars are two examples where Jabber is really lagging behind. Plus, the UI is simply ugly.

Review Source

VR

Verified Reviewer  
Architect  
Computer & Network Security  
Used the software for: 2+ years

### "perfect combination of chat and audio collaboration tool"

November 15, 2019

5.0

Used on a daily basis and it was a great tool to collaborate.

Pros

Its a very good combination of audio collaboration and chat collaboration. I used this on a daily basis to chat with colleagues and also make calls when SIP etc is set up.

Cons

Unfortunately this is licensed and it is not cheap. Cisco owns this and they come at a premium price. Plus it didn't save older chats

Review Source

VR

Verified Reviewer  
Systems Engineer  
Utilities  
Used the software for: 2+ years

### "Jabber has made office communication very easy."

March 7, 2018

5.0

The ease of communication with users and being able to tell the online status of someone without having to walk down to see them.

Pros

The ease of use. It is Active-Directory integrated which makes logging in easy. It also is great for showing who is on/off the phone.

Cons

The bar at the top of the screen is annoying, but it can easily be turned off. The solution can be quiet expensive.

Review Source

Chris U.  
inside Sales rep  
Publishing  
Used the software for: 6-12 months

### "Good in office"

August 22, 2018

4.0

Pros

This is an excellent phone system for inter-office use. Connection stays strong and very little issues connecting to calls from the computer.

Cons

When working remotely, calls get cut off and lost with pretty good frequency is not connected to the main network at home office.

Review Source

GB

Gary B.  
System Administrator  
Government Administration  
Used the software for: 2+ years

### "Great interoffice communications!"

November 26, 2018

5.0

We only have a few people still using Jabber but they seem to enjoy it. The chat client is very handy. Sometimes the integration of the telephone can be distracting.

Pros

Cisco Jabber is fun, and easy to use. It can be used in place of a telephone as a soft phone, or in conjunction with a desktop set.

Cons

Setting up on the back end through Cisco Unity or Cisco Prime requires some training.

Review Source

VR

Verified Reviewer  
Data Protection Officer  
Outsourcing/Offshoring  
Used the software for: Less than 6 months

### "Good tool for communicating"

July 22, 2019

4.0

I have been using this tool for short, but as a calling and messaging tool it has had no issues. I would recommend it, however, not for overall communicating (including videoconferencing) as video is not an option.

Pros

I think what makes it stand out from other tools is that it's not just a texting/messaging tool that can be used internally but it's also a softphone, which means you can use this to call externally.

Cons

I don't like that it does not have videocalling integrated, which means another tool is needed. If Jabber had this option, then it could compete with programs like skype. However, at this moment it means we need to use two tools instead of just one.

Review Source

JD

Julie D.  
Broker  
Insurance  
Used the software for: 2+ years

### "My experience using this software has been different in all job titles I worked within the same comp"

July 9, 2018

4.0

The benefits about this software is the easy to use features. As a receptionist, transferring calls is a breeze. The fact that you can message co-workers before getting back to a client is ideal.

Pros

What I like most about this software is the easy to use features. As a receptionist, transferring calls is a breeze. The fact that you can message co-workers before getting back to a client is ideal.

Cons

What I like the least about this software is the system glitches. Not sure if it's because of our company's server or if we just end up getting disconnected due to malfunctions or upgrades.

Review Source

VR

Verified Reviewer  
Solution Center Operator III - 4Shot Line  
Medical Practice  
Used the software for: Less than 6 months

### "Great communication for our patients and coworkers!"

May 18, 2021

5.0

I use Jabber to receive calls from our patients who need some technical support and to chat with my team to make sure we give them the best care we can and make their lives better. Rarely are calls dropped and communication within our team is smooth and rarely ever has issues. Great program for any business!

Pros

Having my phone system and team chat functions all in one place is a fantastic way to work. Easy and works very smoothly nearly all the time.

Cons

Honestly I've never had any issues with this program having glitches. Anything that happened was most likely a combination of issues between Jabber and other programs I use for work and they were all fixed by a quick off-and-on again.

Review Source

BS

Bonile S.  
Business Development  
E-Learning  
Used the software for: 1-2 years

### "Jabber is a great software - but sometimes can stand some improvement"

February 16, 2023

4.0

I love the quality of calls and the ability to monitor user activity.

Pros

Clear calls and ease of troubleshooting.

Cons

Microphone can sometimes disappear when use remote desktop.

Review Source

SR

Sean R.  
Family Case Manager  
Individual & Family Services  
Used the software for: 6-12 months

### "Easy Messaging"

December 3, 2019

5.0

Overall, Cisco Jabber presents an opportunity to quickly and effectively communicate with coworkers however has the potential to distract some workers that may use it too often and/or for the wrong reasons.

Pros

This makes it easy to communicate with other workers, not only in your office but also in other offices. Good to use for simpler inquiries, however not as effective as an email.

Cons

I have noticed some workers using this software too often for chatting and talking about personal lives, which could interfere with worker productivity. I am unaware of if these chats can be monitored by management or not but if not, may be difficult to prove what a worker is or isn't doing and/or saying on Jabber.

Review Source

VR

Verified Reviewer  
Various  
Telecommunications  
Used the software for: 2+ years

### "Only had basic functionality"

August 13, 2019

3.0

Pros

Overall, Jabber was Intuitive and easy to use

Cons

We lost several pieces functionality from the previous Messaging Software we were using, and it was across the entire organization (thousands of users). For example, group messaging never worked, and this was never resolved, which severely limited our methods and effectiveness for communication

Review Source

VR

Verified Reviewer  
Assistant Professor  
Professional Training & Coaching  
Used the software for: 6-12 months

### "Amazing communication tool for meetings and daily use"

September 29, 2018

5.0

Pros

Its just amazing to have this tool. Its been 1 year since i have been using this tool and its so simple and great. I like the screenshot sharing and screen sharing feature. Hope to see more new feature in it.

Cons

There is nothing that you cannnot like about this tool.

Review Source

MV

Melissa V.  
Member Service Representative I  
Banking  
Used the software for: 2+ years

### "Used With IDComm"

May 10, 2022

4.0

Pros

I love that it starts up as soon as I log in

Cons

Sometimes it disconnects and doesn’t connect back up automatically

Review Source

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