# Page 32 | Cisco Jabber Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 32 - Is Cisco Jabber the right Collaboration solution for you? Explore 1332 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/212050/Cisco-Jabber/reviews

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Cisco Jabber

4.3 (1332)

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Last updated March 13th, 2026

# Page 32 - Reviews of Cisco Jabber

## Showing most helpful reviews

Showing 776-800 of 1332 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VR

Verified Reviewer  
Help Desk Specialist  
Financial Services  
Used the software for: 1-2 years

### "I use Cisco Jabber on a daily basis for my job."

February 9, 2018

5.0

Pros

I like most that I never have to contact support for any help. The Cisco forum has everything that I ever need.

Review Source

CHRISTOPHE P.  
Marketing Project Manager  
Computer Software  
Used the software for: 1-2 years

### "Does the job"

December 29, 2018

5.0

Pros

Easy to use, it has everything you need to chat / call your colleague.

Cons

The user interface could be more modern.

Review Source

BG

Brian G.  
contractor  
Accounting  
Used the software for: 2+ years

### "Great telecommunication software"

March 4, 2020

5.0

Best app to make call over ip calls and anyone can get it.

Pros

Allows me to make conference calls with the vast amount of people within my company and allows me to add as many lines as i want to the company itself.

Cons

The downside of this program is that there is a lack of customization the program itself and wish I could make calls around the country for free.

Review Source

PP

Paul P.  
Responsable On-Premise & Cloud Infrastructure  
Retail  
Used the software for: 2+ years

### "Outil de communication qui est ancien"

February 13, 2023

4.0

Pros

rapidité de mise en place. il est très simple d'utilisation ca rappel un peu les vieux logiciels de messagerie instantanée

Cons

c'est un logiciel d'un autre temps, il est un peu dépasser par rapport à d'autre logiciel plus complet.

Review Source

VR

Verified Reviewer  
Application Support Analyst  
Higher Education  
Used the software for: 2+ years

### "Helps us run our call center remotely"

October 31, 2022

4.0

We had to switch our call center to VoIP quickly, especially when we switched to remote work, and this helped us do that without a lot of hassle, allowing us to provide continuity of service to our customers.

Pros

I like that there's a mobile app and that there are a lot of options to configure to my preferences, and that they save between uses. For troubleshooting, I like that there's a 'reset' option.

Cons

I wish that I could turn off the incoming video (like you can with MS Teams) to save network bandwidth

Review Source

SC

Sara C.  
Human Resources  
Food & Beverages  
Used the software for: 2+ years

### "User friendly but not a competitive product"

January 28, 2021

3.0

Jabber works well for it's intended purpose as a VOIP. For me, it is just no longer competitive with other options available and required in my day to day work.

Pros

When I first started using Jabber, I love that it replaced my physical office phone. It's easy to use, reliable and the call quality is often better than other softphones I have used.

Cons

In comparison to other software that has become day to day essential for me, such as MS Teams and Webex/ Webex Teams, Jabber has become dated and redundant . I removed this from my startup items and rarely turn it on. This only gets used if I am experiencing bandwidth or connectivity issues that are affecting call quality on the other applications. This is the only time it's lack of additional features pays off.

Review Source

BC

Brian C.  
Financial Advisor  
Financial Services  
Used the software for: 1-2 years

### "Cisco Jabber"

May 10, 2021

4.0

All in all, Jabber does it's job in allowing me to make calls from my computer. Besides some stylistic differences, it is a fine tool.

Pros

While I do not have a choice of which softphone to use, Jabber gets the job done. I like that it allows me to make calls. In the end, that's what a softphone should do, right?

Cons

When making a call, it brings up a very large and obtrusive window. I do not see much functionality of the window and it is not sleek at all. I would like the screens to be smaller, simpler, and more streamlined.

Review Source

AG

Akshat G.  
Associate Consultant  
Management Consulting  
Used the software for: 2+ years

### "Jabber - Decent communication tool"

November 20, 2020

3.0

I had decent experience using jabber but ever since my company shifted zoom, it find jabber very inconvenient

Pros

It has simple and clean interface which makes it very easy to use. It comes with a calling option which is very convenient.

Cons

The design is very dull. The fuctionalities are just limited to chat and voice call, no vodeo call. Emoticans do not look great.

Review Source

SD

Steve D.  
Senior Team Lead  
Investment Management  
Used the software for: 1-2 years

### "Cisco Jabber capabilities and capacities. "

August 11, 2020

5.0

Great customer support team, very helpful and reliable. Infact, i like it because it is easy and fast to install and set up.

Pros

What Cisco Jabber can do not many softwares can. This software has the best customer support team behind it. You can contact them anytime and they will respond within a short period of time. I like it because it allows us to schedule meetings and make video conferencing.

Cons

Nothing at all since it meets all my daily requirements. I have used many different softwares but Cisco Jabber is amazing.

Review Source

AD

Ashlee D.  
Manager of Development & Leadership Advancement  
Education Management  
Used the software for: 2+ years

### "Basic Chat System "

February 23, 2021

4.0

It was good for basic communication, but we did make the switch to Microsoft Teams based on the functionality.

Pros

I loved how easy Cisco Jabber was to use. It was easy to build my contacts list and manage all of my chats with my coworkers. What I loved was how it lit up and notified you when someone sent you a jabber because I wouldn't miss any questions. It was a simple way to stay connected with all of my coworkers.

Cons

I'm not sure if it was the way we set it up or the way that it operates, but it seemed limited in it's abilities. It often wanted to connect to the phone systems in a confusing way and would have to have IT help fix it. I would have like to have the features we now have in Teams to send GIFs and other images built into the chat.

Review Source

VR

Verified Reviewer  
HR Advisor  
Information Technology and Services  
Used the software for: 2+ years

### "Great Communication Tool"

May 23, 2019

5.0

I use Jabber to communicate with co-workers when you cannot necessarily pick up the phone but need a quick answer to a question or if you need to share your screen to show them a problem that you might have it is good for that as well.

Pros

It is a great way to keep in contact when you have remote employees

Cons

Employees will use this tool as a way to hide at times when they are not really working.

Review Source

CB

Chad B.  
Computer Repair Technician  
  
Used the software for: 2+ years

### "Very useful to a power user. "

February 8, 2018

4.0

Pros

Ability to view and answer calls on my computer. Easy access to phone directory. Ability to instant message coworkers and see if they are on the phone or not.

Cons

The Mac version has some bugs that sometimes take a while to be resolved. And some features that are available to PC users are not available to Mac users. Like parking a call.

Review Source

FW

Frank W.  
Business Development Director  
  
Used the software for: 2+ years

### "Cisco Jabber just makes life so much easier"

May 16, 2018

5.0

I am reachable on my extension 24/7

Pros

I am a very mobile person and reach-ability on my office extension is also very important. Cisco Jabber solved this problem in a very effective way.

Cons

Africa with its mobile data issues the challenge of connectivity cannot be ignored. And of course you need a smart phone or smart device which comes at a cost.

Review Source

JN

Justin N.  
Senior Financial Analyst  
Higher Education  
Used the software for: 1-2 years

### "Cisco Jabber Brings your Phone to your Computer"

July 3, 2019

4.0

Our overall experience with Cisco Jabber has been very positive. Besides bringing all the functionality of the telephone to your desktop computer, there is also a private chat function that employees can use to send text messages between each other.

Pros

The thing I like most about Cisco Jabber is the ability to see who is online and available in my office at any time.

Cons

The thing I liked least about Cisco Jabber was that I have had problems getting my hands free headset to interface and link up with the software so I can communicate wirelessly.

Review Source

JF

Jenna F.  
Attorney  
Legal Services  
Used the software for: 1-2 years

### "Easy Way to Make Calls Remotely "

February 27, 2021

5.0

Great product to use when working remotely. I can stay connected to my clients wherever I am!

Pros

Cisco Jabber is a great way to keep in touch with my clients since it is automatically on my computer. Once the pandemic started and we had to work remotely, I was able to just use my phone from my laptop and not have to bring the phone from the office.

Cons

It has disconnected me three different times in the past year. It could be an internet issue but I had missed an important call because Cisco Jabber was down.

Review Source

AOB

Ali Osman B.  
Senior Network Architect  
Banking  
Used the software for: 2+ years

### "Cisco Jabber"

May 14, 2019

4.0

we are using cisco jabber client on our mobile devices.

Pros

You can ımplement Jabber to all cisco collaboration products. Thus, it reduce to interoperatbility issues. making video conference with jabber is very easy and useful.

Cons

to make customization it need to write xml documents. that must be embeded on the sofware and must be optional for users.

Review Source

VR

Verified Reviewer  
Engineering Project Tech  
Telecommunications  
Used the software for: Less than 6 months

### "Handy communication tool"

July 23, 2019

5.0

Pros

Everyday I figure out something new I can do through Jabber. The call and message functions keep our team in quick contact and greatly support communication between people. The tool works seamlessly with other Cisco communication tools and can be used to create and send out WebEx invites or create meetings. Contacts are easy to find and sync to Outlook mail so they are easy to find by name. I also like the ability to use the functions on laptop, desk phone, and cell phone. The connectivity is really great.

Cons

Group chats don't save, but no problem for 1:1 conversations. Just keep that in mind

Review Source

TS

Timothy S.  
Engineering Technician II  
Semiconductors  
Used the software for: 2+ years

### "Cisco Jabber making inner company communication easy and enjoyable. "

December 4, 2019

4.0

I use Jabber daily to share information between coworkers and other Engineers with only minor issues.

Pros

I like that I can easily reach out to other team members and get immediate responses to questions I may have.

Cons

Sometimes I get disconnected and need to reenter my user credentials almost like it looses that information in between uses occasionally.

Review Source

TH

Tamás H.  
trade marketing assistant  
Telecommunications  
Used the software for: 2+ years

### "Avarege chat app"

September 23, 2020

4.0

Easy to use, minimalist, cheap, fast, realible, nice app from Cisco.

Pros

I like the easy usage of the program, I can share my desktop, and I can control my colleagues desktop too.

Cons

Sometimes the software forgot my username and password, and there is no notification, to reenter the password, and I can not notice, if my colleagues writing to me.

Review Source

ZP

Zulay P.  
Project coordinator  
Electrical/Electronic Manufacturing  
Used the software for: 2+ years

### "Cisco jabber "

July 13, 2022

5.0

Pros

It is easy to use and has good features and it work in desktop and mobile

Cons

Don’t have any complaints about it at all

Review Source

VR

Verified Reviewer  
UX/UI Designer  
Computer Software  
Used the software for: 1-2 years

### "Best professional IM service"

October 17, 2018

5.0

Pros

Does exactly what it says. Very easy to use.

Cons

Very expensive if you are not a big corporation.

Review Source

AD

Anne D.  
Enterprise Support Manager  
Computer Software  
Used the software for: 2+ years

### "Jabber"

July 7, 2020

5.0

Cisco jabber is easy to install and use. It's a great softphone

Pros

The soft phone functionality provided by Cisco Jabber negates the need to have a hard phone occupying the desk. The last dialled numbers functionality is a great.

Cons

Nothing really to dislike about Cisco Jabber the call functionality and quality make it a great business tool.

Review Source

VR

Verified Reviewer  
Claims Specialist  
Insurance  
Used the software for: 6-12 months

### "Cisco Jabber"

August 16, 2018

3.0

Overall program was very good and did the job for my time in a calm center using the phone very frequently.

Pros

Functionality was amazing and worked very well, easy to use and not difficult to master functions of program.

Cons

Software did often crash and had issues not working.

Review Source

VR

Verified Reviewer  
IT Analyst/Technician  
Veterinary  
Used the software for: 2+ years

### "Cisco Jabber"

February 26, 2019

5.0

Lets us all communicate with each other in the office.

Pros

Great for chatting, calling and screen sharing. Does all this well and easy to use. The under interface is user friendly and easy to navigate.

Cons

Could be more robust with more features for chat. Not a ton of emojis or features when chatting. Does basic stuff but it does do well.

Review Source

CF

Courtney F.  
Senior Art Director  
Publishing  
Used the software for: 2+ years

### "daily user"

January 21, 2020

5.0

Easy to use, dependable...makes office communication with co-workers as easy as if they were sitting in the same room as me.

Pros

easy to use messaging system, regularly used to contact marketing reps with quick questions on projects in progress.

Cons

nothing really. meets all the basics of my needs for text-based contact when an email is delayed overkill.

Review Source

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