# Page 33 | Cisco Jabber Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 33 - Is Cisco Jabber the right Collaboration solution for you? Explore 1332 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/212050/Cisco-Jabber/reviews

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Cisco Jabber

4.3 (1332)

[View alternatives](https://www.capterra.com/p/212050/Cisco-Jabber/alternatives/)

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Last updated March 13th, 2026

# Page 33 - Reviews of Cisco Jabber

## Showing most helpful reviews

Showing 801-825 of 1332 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VR

Verified Reviewer  
Coordinador  
Financial Services  
Used the software for: 6-12 months

### "Intuitive jabber."

September 12, 2018

5.0

It has allowed for more fluent communication in the work environment, which also speeds up many activities.

Pros

It is easy to use, and allows integration with other platforms.

Cons

When it is disconnected due to communication errors, it sometimes does not connect automatically.

Review Source

JC

Joseph C.  
Software Architect  
  
Used the software for: 2+ years

### "Frustrating at times, nice when it works."

April 18, 2018

2.0

Pros

It allowed me to keep in touch with other employees, especially remote ones. Also, the mobile app was decent.

Cons

It's very buggy. At some times, it will crash for no reason, other times there are weird graphical glitches, and then it will disconnect from my soft phone, but not tell me about it, causing me to miss calls.

Review Source

SJ

Scott J.  
Senior Systems Administrator  
Information Technology and Services  
Used the software for: 2+ years

### "Nice chat client for your company"

December 12, 2017

4.0

An IM tool that is integrated with your phone system.

Pros

Supports extras like desktop sharing and video calling. Can be used as an extension in Cisco Call Manager. Allows for easy file transfers. allows for quick instant messages to colleagues. nice integrations with Outlook calendars for free/busy information and automatic status updates.

Cons

No Linux support for anything other than simple IM messages. Interface can be a little bloated. Can be tricky to implement with internal and external networks for universal access

Review Source

VR

Verified Reviewer  
Sr Automation Engineer  
Mining & Metals  
Used the software for: 2+ years

### "Very Easy to Use"

June 29, 2020

5.0

I use Cisco Jabber weekly for calling when my contacts are not available through Microsoft Teams.

Pros

The phone feature is very easy to use as it has a skeuomorphic design where it looks like a phone keypad. Because of this, it looks just like a phone so it doesn't have a learning curve.

Cons

The chat feature is a bit confusing and I never really use it because of it. My organization also uses Microsoft Teams which I end up using for chat instead.

Switched from

[Cisco AnyConnect](https://www.capterra.com/p/169495/VPN-and-Endpoint-Security-Clients/)

My organization retired the use of AnyConnect.

Review Source

KV

Karla V.  
marketing  
Media Production  
Used the software for: 1-2 years

### "jabber "

July 21, 2020

3.0

I think it is a great tool for business to be able to communicate with colleagues and also has been great while working from home because the app allows you to make calls directly.

Pros

the chat feature is really great and I like that your status automatically updates based on meetings on your calendar. I also like how you can make calls and check voicemails directly from the app.

Cons

It does not have as many features and is not as appealing as competitors. I prefer to use another similar service we have for chatting.

Review Source

Cassandra B.  
Outreach Coordinator  
Higher Education  
Used the software for: 6-12 months

### "Very easy to use to talk to your coworkers"

February 3, 2019

5.0

Great for a work environment.

Pros

I use this to talk to all my coworkers in and outside of my office. It is easy to schedule appointments and communicate with everyone in the building and in the company.

Cons

Nothing really the software serves its purpose

Review Source

AC

Aaron C.  
Gas Plant Supervisor  
Oil & Energy  
Used the software for: 2+ years

### "Great office software"

December 3, 2019

4.0

It has made inter-office communication a breeze along with file sharing.

Pros

Love to be able to chat, send files , Screen connect for one on one conversations or to do a conference video with a bunch of users.

Cons

I do not Really have any complaints with this program. I guess if there is one it would be not enough emojis to choose from.

Review Source

SH

Sara H.  
Kundenservice  
Retail  
Used the software for: 6-12 months

### "Sehr gute Anwendung im täglichen Gebrauch "

November 8, 2022

5.0

Kann problemlos eingerichtet werden, läuft sauber, Chat und Telefonie vereint.

Pros

Sehr benutzerfreundlich, Chat sowie Telefonie sehr gut verbunden

Cons

Keine Verbesserungsvorschläge, nutze das Programm täglich ohne Probleme

Review Source

DF

Daniel F.  
Developer  
Financial Services  
Used the software for: 6-12 months

### "Phone Over IP That Works"

August 15, 2020

4.0

I've really liked Jabber so far. Calls have been crisp and reliable which is something that's been an issue with other VOIP services historically. Having my work phone wherever my laptop goes has been a tremendous asset to me.

Pros

Jabber has allowed us to switch from desk phones to calling through our computers over the internet. I really appreciate the ability to use my work phone everywhere I go with my laptop. While my desk phone is tethered to my desk, Jabber is where I am. I can make and receive calls directly through my computer using my same work number. This eliminates the need for alternate phone numbers, or call forwarding. Calls have been crisp and reliable in my experience.

Cons

My only dislike is no longer having something handheld and physical to use. There's something comfortable about holding a phone and pressing buttons with a finger, and now I need to select the program, and click numbers with my mouse. This is a small price to pay though, for the benefits of integration to the computer.

Review Source

AK

Ashu K.  
Software Application Developer  
Media Production  
Used the software for: 6-12 months

### "Professional business meeting/conversation platform"

May 22, 2019

4.0

1\. Live screen share helps to show production issues to peer team members. 2. Meeting scheduling on the go just tap the meeting members name and select the meeting invitation. 3. Easy Group organisation in application helps maintaining contacts. 4. Integration with Microsoft Office Outlook user status synchronization

Pros

1\. Meeting initiation and joining 2. Screen share feature 3. Easy group chat 4. Clipboard screenshot sharing option 5. The tie ins with Outlook, WebEx, and Cisco phones work very well.

Cons

1\. Does not maintain any messaging backup for group chat. 2. Shows incorrect user status sometimes when is not logged in on its system. 3. User Credential setup when services get disrupted

Review Source

VR

Verified Reviewer  
Assistant Director, Grants and Research  
Government Administration  
Used the software for: 6-12 months

### "Love the features!"

December 12, 2018

4.0

Internal communication with colleagues

Pros

I am able to use screen snips and tags in a chat box to facilitate on-the-fly conversations.

Cons

Doesn’t seem to organize contacts intuitively, I still can’t quite grasp how to find someone’s number quickly.

Review Source

Eva G.  
Asistente contable  
Banking  
Used the software for: 6-12 months

### "Cisco Jabber"

February 20, 2019

4.0

Pros

It is a esay way to find or search for any business employee and to have a quick talk about any topic. The way the employees use to share doubts, comments between them. You can make work groups

Cons

Use email files The way to share files.

Review Source

Brett F.  
Director of Marketing  
Computer Software  
Used the software for: 6-12 months

### "Feature rich, but other tools are more intuitive"

June 30, 2018

3.0

Pros

The best part about jabber was that it integrated with other cisco tools we were using, like phones and virtual meetings.

Cons

It felt a bit clunky. We couldn't create chat groups very easily. It's not very fun. Just gets the job done.

Review Source

Navdeep S.  
Quality Analyst  
Computer Software  
Used the software for: 6-12 months

### "Great and light"

September 11, 2018

4.0

Pros

A very light and easy to use. Is not at complex for a beginer and works without any lag. Using it everyday and i love it!

Cons

Cannot send screenshot if recipient is offline. User interface seems boring. Nothing attractive about it.

Review Source

KH

Katherine H.  
Office Support Assistant  
Education Management  
Used the software for: 6-12 months

### "Jabber"

November 4, 2021

4.0

Overall is pretty positive. The dropping of calls was annoying, but otherwise I enjoyed using Jabber

Pros

The fact that I could carry on handling my phone calls from work with Jabber was very useful. Having it as an app on my phone that I can turn on and off was great.

Cons

It can be a bit glitchy. Sometimes calls would drop randomly, or when I try to dial it would not go through or drop once they pick up. Functionality can be a bit confusing (transfering calls, etc) but I figured it out

Review Source

BG

Bev G.  
Patient Liason  
Medical Practice  
Used the software for: 6-12 months

### "A Call Center Must Have!"

December 4, 2019

5.0

Jabber is an instant messaging system that makes communication a breeze. It saves time and effort eliminating the need for employees to leave their desk if they have a question or concern. It's also a great way to have instant access to a supervisor, as well. Jabber also works great as a way for trainers to train employees by presenting screens for demonstrations. It can also be integrated into the phone system so all employees can be reached without their private number being given out. That a great feature!

Pros

Jabber is a necessary tool for intraoffice communication when working in a large office or call center. It allows employees to instantly message each other with questions - without getting up from their desk, calling or emailing -which increases work flow and efficiency. Jabber is fast and efficient and can also be used for screen and file sharing between departments.

Cons

The only upgrade I would like to see is the ability to download the chats and save them for future use or as a paper trail. This may be already possible but if so I am not aware of it.

Review Source

CK

Courtney K.  
Human Resources Generalist  
  
Used the software for: 2+ years

### "Quick Communication"

July 31, 2018

4.0

Pros

Updates constantly. Allows options to active, away or do not disturb. I like the option that populates the employee's office and mobile number along with their email.

Cons

The phone connection may be a little shaky. A notification will pop up to schedule and after the update occurs, the issue gets resolved.

Review Source

VR

Verified Reviewer  
Freelance Book Reviewer and Author Interviewer  
Publishing  
Used the software for: 6-12 months

### "Cisco Jabber - stay connected from however you want, from wherever you are"

November 16, 2018

5.0

Pros

The ease of use, as well as the ability to call and message and set away messages won be over.

Cons

I didn't have a bad experience. That said, my organization updated to Cisco Jabber, and I don't know what exactly they paid for it.

Review Source

sK

shreyas K.  
software engineer  
Medical Devices  
Used the software for: 2+ years

### "Cisco Jabber"

July 14, 2020

4.0

Need more interactive features such as channels, communities and groups

Pros

1\. Simple to use 2. Easy chat functionality and creating groups 3. Sufficient for basic file sharing with individuals

Cons

Need more features for creating team channels, activities, communities and file sharing. Screen share feature is not consistent.

Review Source

KT

Kayla T.  
Business Development Manager  
Computer Software  
Used the software for: 1-2 years

### "Clunky and second tier messaging system"

February 12, 2019

2.0

It solves the problem of internal communications. I would say go for it if you're going to get a good deal on premium and you want to save some money.

Pros

Not much unfortunately! If you have other products in the Cisco suite it does make communication flows a tad easier.

Cons

Once you experience pretty any other in business messaging software Cisco Jabber pales in comparison. The app crashes often and the UI looks and feels outdated- it's kind of like using the yahoo search bar instead of google.

Review Source

MH

Michelle H.  
Traffic & Export Compliance Coordinator  
Warehousing  
Used the software for: 2+ years

### "Jabber, very helpful "

December 12, 2019

5.0

Good software. Easy to use and helpful. A breeze looking up contact info inside your company.

Pros

Love the chat function. Easy to use when you need to get a fast answer without bogging down your in box.

Cons

It is too bad it doesn't have caller ID for the calls coming in from outside the company. We can only see intercompany info.

Review Source

JP

Jay P.  
IT  
Hospital & Health Care  
Used the software for: 2+ years

### "Good IM Client"

July 16, 2019

5.0

Excellent experience

Pros

It integrates with MS Outlook and WebEx. Allows you to capture screenshots to send. It integrates with your Cisco desk phone and allows you to make and receive calls on your PC. Also supports Mac and Windows.

Cons

No dark mode. The UI is kind of plain. But it’s better than other clients.

Review Source

AT

Ashley T.  
coordinator  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Great Product"

November 11, 2019

5.0

Pros

Jabber is a a great product. This software allows you to instant message with other employees without having to call another employee at the hands of each other. It is very convenient .

Cons

The only thing that i have found with this software is that the conversation doesnt always save once you sign out.

Review Source

HR

Hanna R.  
Quality Manager  
Computer Software  
Used the software for: 2+ years

### "Cisco Jabber makes communication easy "

July 9, 2020

5.0

Overall experience is great, it is easy to use and stay connected

Pros

The quality of calls is really good, it has audio and video options Also you can set up and customize statuses

Cons

You can communicate only within you company (team) internally, would be good to have an option to connect with people from other companies

Review Source

Ankit S.  
Engineer  
Telecommunications  
Used the software for: 6-12 months

### "I had average experience with software, its not value for money & took lot of bandwidth to load data"

November 15, 2017

3.0

Pros

Best part is it will sync your calendar and you can join meeting directly if meeting is scheduled using cisco webex

Cons

1\. It's not lightweight software 2. We cannot sent live recordings 3. We cannot create permanent groups

Review Source

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