# Page 35 | Cisco Jabber Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 35 - Is Cisco Jabber the right Collaboration solution for you? Explore 1332 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/212050/Cisco-Jabber/reviews

---

Cisco Jabber

4.3 (1332)

[View alternatives](https://www.capterra.com/p/212050/Cisco-Jabber/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 13th, 2026

# Page 35 - Reviews of Cisco Jabber

## Showing most helpful reviews

Showing 851-875 of 1332 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

NR

Nir R.  
Head of Global IT  
Consumer Goods  
Used the software for: 2+ years

### "Good productivity "

August 29, 2018

4.0

We use Jabber a part of Cisco's soloutions.

Pros

Cisco Jabber is a very good soloution for internal communication and collaboration.

Cons

Cisco Jabber will mainly be useful in the organization. If you need to collaborate outside of your organization you should consider another solution.

Review Source

SH

SHARI H.  
Customer Care Specialist  
Retail  
Used the software for: 1-2 years

### "Jabber Review"

April 3, 2021

5.0

My experience was good but there were times that it took too long to load and there were times it did not load at all to a point that this software had to be switched to a new software a year later

Pros

When I started working at my job this was the software that was used and I loved being able to chat with my boss and my co-workers when needed

Cons

The system would run slow and cause the computer to run slow when trying to login to my systems that I use for my shift at work

Review Source

VR

Verified Reviewer  
Active Director Administrator  
  
Used the software for: Less than 6 months

### "Enterprise-level multi-communication (instant message, video conference, voice) Solution"

February 6, 2018

4.0

Pros

\-Apple/Windows/mobile support. - Integration with Microsoft Office products - Provides instant chat/video conference/phone conference solutions, in one product offering

Cons

\- Consider the cost of implementing a solution like this over Skype for Business, should you already pay for Office 365, or have Microsoft licensing you already pay for. More than likely, this will be more costly - Familiarity is in favor of other more well-known platforms like Skype or formerly Microsoft Lync - Online presence across multiple devices may cause issues with messaging and receiving all messages, if you are not careful about managing applications left open on your phone, desktop, laptop, etc. - Chat history is lost between devices, I personally do not like this for tracking what I have delivered to someone. Other modern and free chat offerings provide this seemlessly, I expect an enterprise software solution to have it.

Review Source

AO

Ana O.  
Analyst  
Higher Education  
Used the software for: 2+ years

### "Unified calls"

May 29, 2019

4.0

Pros

In order to unify communication, this software makes audio and video calls. It supports companies of different sizes, you can opt for a plan of your choice. It's also pretty safe from intrusions.

Cons

This is not hard to use software, but it will take a little practice.

Review Source

Barbara B.  
Teamleitung Debitoren  
Chemicals  
Used the software for: 2+ years

### "gutes Zusatzprodukt zu TEAMS"

April 27, 2023

3.0

durch den Wechsel von Büro und Home Office ist diese Lösung ohne Telefon am besten

Pros

man bracuht kein Telfon mehr, sobald man abgemeldet ist, ist man nicht mehr erreichbar

Cons

kann nicht mit TEAMS gekoppelt werden, man kann angerufen werden obwohl man über TEAMS telefoniert. Das stört extrem

Review Source

VA

Vandana A.  
Data Scientist  
Telecommunications  
Used the software for: Less than 6 months

### "Cisco Jabber is not a good tool for chatting and calling"

June 24, 2022

2.0

Overall, I would not recommend Cisco because of the lack of usability. There are better tools out there.

Pros

One positive thing about Cisco is that it gets the job done and is a very basic tool. The chat functionality is decent enough to be able to communicate with team members.

Cons

There are many features I do not like about Cisco. The audio is choppy and does not work most of the time. Logging in to the platform took a very long time and is very difficult to use. The interface itself is not modern and looks dated. When comparing to platforms like slack, which is more modern, this tool very subpar.

Review Source

AY

Alex Y.  
Sales and Marketing Assistant  
Insurance  
Used the software for: 2+ years

### "Cisco Jabber Review"

October 17, 2019

5.0

Pros

Cisco Jabber is a fast and easy way to communicate with employees from other departments and on other floors. Great alternative to email or phone calls for quick conversations.

Cons

Sometimes it will crash unexpectedly and be temporarily unavailable but this is rare.

Review Source

VR

Verified Reviewer  
Executive Program Facilitator  
Renewables & Environment  
Used the software for: Less than 6 months

### "Great instant messaging Program!"

March 22, 2018

4.0

Great, easy communication tool for our employees. Offsite employees using this program feel as if they are a part of the team.

Pros

Jabber has been a great communication tool for quick easy instant messaging. The interface itself is very customizable based on a companies' needs. This program is also controlled by your company IT Department, so there is no need to have to deal with a third party for help.

Cons

The Jabber program does take up a lot of bandwidth, so you have to be prepared for that before going all in. The monthly cost is rather high in our opinion.

Review Source

SANJEET K.  
Quality assurance  
Information Technology and Services  
Used the software for: 6-12 months

### "My chatting partner"

February 23, 2019

5.0

Pros

Smooth navigation, Easy to communicate in group, share screen and documents. Creat group to convey the message.

Cons

We can't send screens shot in the group, audio quality need to improve.

Review Source

LS

Larry S.  
Budget Manager  
Higher Education  
Used the software for: 1-2 years

### "Works well for VPN phone software"

December 2, 2021

4.0

Pros

We use Jabber as a "soft phone" for those working remotely. Works well for phone and video calls/conferencing.

Cons

I've had sound problems that ITS is still working on. (May be a hard ware issue) - I have to crank volume on phone calls to the maximum. Not an issue with other programs on my laptop.

Review Source

JE

Justin E.  
Lead Network engineer  
  
Used the software for: 2+ years

### "I am a jabber administrator"

March 7, 2018

5.0

Pros

The interface is very intuitive and easy to use for our users. They seem to love the integration with their desk phones and webex.

Cons

Setup with the cloud and CUCM cluster integration without spark licenses is a bit clunky. But overall it's a great product.

Review Source

Larry R.  
Infrastructure Software Administrator  
Food & Beverages  
Used the software for: 2+ years

### "Perfect for VoIP and Chat"

January 2, 2020

4.0

I would 10/10 use Jabber again. Product worth having.

Pros

I liked how you could use the app as a VoIP phone seamlessly

Cons

The updating to the app was subpar at best. Eventually, Cisco would get it all together and be able to deliver

Reason for choosing Cisco Jabber

Bundled Price was the majority answer

Review Source

KC

Kathryn C.  
Senior Administrator  
Higher Education  
Used the software for: 1-2 years

### "Quick and easy"

September 6, 2019

5.0

I have not yet tried the chat room function - that could be helpful for team discussions. I found it helpful for quick catch ups.

Pros

I like the chat function and being able to customise the contacts list. It is also helpful to be able to pick up recent calls.

Cons

The emojis in the chat screen are terrible. Also, for a while it kept defaulting by to "use computer for calls" rather than "use desktop phone" but that seems to have fixed now.

Review Source

Mikael B.  
QA Sr Analyst  
Telecommunications  
Used the software for: Less than 6 months

### "Nice in overall for home working!"

May 6, 2020

4.0

Nice overall experience. Had issue initially to set my voicemail but instead of that, I like the tool.

Pros

Allow users to receive phone call on PC or mobile phone when I'm working from home. This is useful considering we must work from home due to COVID19.

Cons

The widget icon display over desktop screen is a mess. I prefer to click on icon in task bar instead of having it alway display over windows. Setting the mobile app to receive call is still a mess. I was never able to set my mobile app yet. Bypass by creating phone call redirection.

Review Source

ER

Eddie R.  
Enrollment Director  
Individual & Family Services  
Used the software for: 2+ years

### "Excellent product! Easy to use!"

June 9, 2020

5.0

Probably one of the best IM platforms for business. Nicely designed Cisco product.

Pros

Instant chat/jab connection that works well with any company size. Big or small, very powerful IM platform.

Cons

Make sure Jabber is open upon start up otherwise you will miss notifications.

Review Source

CG

Crishna G.  
Clinical Liaison  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Not a fan"

September 22, 2022

3.0

Challenging to use. Features are limited. Does not have fun features to enjoy communication with others.

Pros

The features with pros are pretty much basic with all communication software. Nothing unique for Jabber.

Cons

Challenging to use. Features are limited. Does not have fun features to enjoy communication with others.

Review Source

AT

Angela T.  
Talent Acquisition Partner  
Wholesale  
Used the software for: 2+ years

### "Not a fan- but got the job done"

February 17, 2023

3.0

Pros

Basic software to make calls through internet.

Cons

Often lost connection or unable to hear people

Review Source

iK

ilan K.  
IT Security  
Military  
Used the software for: 2+ years

### "good collaboration software for chat and screen sharing"

October 31, 2020

4.0

Pros

Easy to use software for chat with colleagues in the organization for desktop and mobile phone, You can use this software for troubleshooting via screen sharing feature.

Cons

There are times when the application crashes and the user needs to re-login.

Review Source

NM

Nicole M.  
Customer Connection Program Manager  
  
Used the software for: 2+ years

### "Great for quick communication"

February 22, 2018

5.0

Pros

Super easy to use. I like the instant chat when I need a quick question answered or conversing with a co-worker.

Cons

I wish that I could delete the chat history after I have completed with that conversation. Would like to add a picture to my profile.

Review Source

RR

Ricardo R.  
Service Engineer  
Medical Devices  
Used the software for: 2+ years

### "Jabber Review"

January 20, 2022

5.0

Pros

Great chat features and collaboration tools. VOIP compatibility.

Cons

Nothing to complain about the product , it served it's purpose.

Review Source

DA

DHAIRAY A.  
DA AC  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Cisco jabber- good tool to communicate with your organisation peers"

April 24, 2020

4.0

communication within the organisation and through a lightweight tool

Pros

\- it is quite user friendly and allow one to connect to Cisco phone services where one can dial to other phone extensions, mobiles from its app

Cons

it's not totally bug free and can hang sometimes

Review Source

MM

Michael M.  
Associate  
Information Technology and Services  
Used the software for: 6-12 months

### "Worst Messenger Tool I've Used (Out of Dozens)"

May 20, 2019

1.0

Generally worse than any other similar program I've used. Sending screenshots in messages should be a basic capability for any business user, let alone the various other flaws.

Pros

Almost Nothing - the ability to see user roles and contact information all as one contact card was a plus

Cons

\- No ability to send files (Not even picture or video) - Often glitchy screen-share connections (frequently need to reboot application to get it to work) - Messages don't retain history if you close the window they exist in -Status Indicator that says whether you're in a meeting or busy is often incorrect.

Review Source

KH

Kilian H.  
Lehrer  
Professional Training & Coaching  
Used the software for: 6-12 months

### "Bewertung Cisco Jabber"

August 16, 2023

4.0

Es spart sehr viel Zeit.Gute App

Pros

Sehr gut fand ich den Kundensuport der wirklich immer antwortete wenn ich etwas gebraucht habe. Zusätzlich hat die App eine sehr gute Benutzer Oberfläche.

Cons

Alles ist gut aber der Preis ist leider ein bisschen zu hoch.

Review Source

JP

Jaqulene P.  
PSR lead  
Hospital & Health Care  
Used the software for: 2+ years

### "Cisco "

January 26, 2019

5.0

The benefits I realized was in case of an emergency I can contact multiple people at once.

Pros

I love the ability to reach someone quickly. Using this system allowed me to reach my colleagues in a different department.

Cons

I didn’t have any concerns regarding Cisco. Yes

Review Source

VR

Verified Reviewer  
Field Marketing Specialist  
Construction  
Used the software for: 6-12 months

### "Great Instant Messaging App "

October 23, 2018

4.0

Pros

Allows me to quickly communicate with my team without even being in the same vicinity as them.

Cons

Sometime has connection issues. Also the messages don't always send.

Review Source

Similar Products

Featured