# Page 37 | Cisco Jabber Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 37 - Is Cisco Jabber the right Collaboration solution for you? Explore 1332 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/212050/Cisco-Jabber/reviews

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Cisco Jabber

4.3 (1332)

[View alternatives](https://www.capterra.com/p/212050/Cisco-Jabber/alternatives/)

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Last updated March 13th, 2026

# Page 37 - Reviews of Cisco Jabber

## Showing most helpful reviews

Showing 901-925 of 1332 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

AM

Alexa M.  
NP  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Easy to use"

April 20, 2020

5.0

Overall I love using Jabber daily. It's quick and easy to ask questions and alert my coworkers of things.

Pros

Incredibly to stay in contact with my co-workers even though we all work in different locations that change on a daily basis.

Cons

Having to search for other users and then favorite them is annoying. Also can't figure out how to change the noises that it makes which can get annoying too.

Review Source

VR

Verified Reviewer  
Software Developer  
Computer Software  
Used the software for: 1-2 years

### "cisco jabber is a useful product for delivering the instant message to staff all around the world"

May 18, 2018

5.0

Pros

I liked it most because it has screen share feature so that we can easily share our screen and teach someone how is to be done.it's very good product to deliver the instant message to staff. its has calling feature.

Cons

it has one thing I don't like it doesn't save previous screenshot image so this quality is very bad for users.

Review Source

hR

hen R.  
Global infrastructure manager  
Consumer Goods  
Used the software for: 2+ years

### "Review for Cisco Jabber"

May 19, 2022

4.0

Pros

Easy to use, user friendly, minimum client issues

Cons

Implementation, network and security needs

Review Source

VR

Verified Reviewer  
Software Developer  
Computer Networking  
Used the software for: 2+ years

### "Jabber review by user"

September 12, 2018

4.0

Pros

Easy to use and user friendly Good quality of voice and video calls Provide functionality to share your screen.

Cons

Lack in features and have less number of emojis Heavy software as compare to other chat software

Review Source

DL

Dulce L.  
Legal Assistant  
Legal Services  
Used the software for: 6-12 months

### "Reliable but outdated "

January 10, 2021

4.0

Jabber always worked and got the job done. It’s reliable and I imagine cheap to have. I would say my experience was overall positive.

Pros

This software never gave me any issues. It always got the job done but it just seemed very outdated. It wasn’t aesthetically pleasing and it didn’t have very many features other than sending messages and a few emojis. If you want simple and reliable then this is for you.

Cons

I didn’t like how outdated it was. I was okay using it since it got the job done but it felt like I was in the 90’s in a chat room on AOL.

Review Source

KC

Kaci C.  
Registered nurse  
Hospital & Health Care  
Used the software for: 1-2 years

### "Inter office chat"

September 10, 2018

5.0

Pros

This is a fantastic way to determine if a coworker is currently in our large office. The status aspect is great. I love being able to reach employees without leaving what I am currently working on or interrupting them with a phone call if they are in the middle of a thought.

Cons

Really don’t have any cons. This product is very helpful in my work environment.

Review Source

BH

Britni H.  
sales rep  
Telecommunications  
Used the software for: 2+ years

### "Easy to use"

October 31, 2018

5.0

Have used Cisco for 4 years now. It has always been very reliable.

Pros

Makes communicating with other employees very easy, and love that voicemails can come to email.

Cons

There is nothing I have found that I don't like about it

Review Source

PM

Pippa M.  
Knowledge and Training Coordinator  
Apparel & Fashion  
Used the software for: Less than 6 months

### "Perfect chat platform!"

August 14, 2023

5.0

Not a full screen programme like others such as teams so perfect for general communications.

Pros

Efficient, fast and reliable chat platform. Used internally to communicate with the team and it was perfect for quick and casual internal comms.

Cons

UI was less professional looking than some other options in my opinion. Notifications sometimes hard to miss but no major problems.

Review Source

VR

Verified Reviewer  
IT Security Specialist  
Education Management  
Used the software for: 1-2 years

### "Phone integration software"

January 6, 2021

3.0

Wish the setup process was easier but overall it does the job

Pros

We run cisco phones and this product integrates with our phones seamlessly although there is a lot of configuration that needs to be done.

Cons

We have had a host of problems with the software whether it is from configuration settings being finicky or users reporting issues.

Review Source

sS

sheetal S.  
Sr business analyst  
Hospital & Health Care  
Used the software for: 2+ years

### "Easy to use messenger"

January 16, 2020

4.0

Pros

Very simple interface.lot of features.organize meetings and share files as well. can do a conference call and share meeting .

Cons

can send a large file but sometimes it crashes and file is lost in between.

Review Source

AL

Adam L.  
Project Manager  
Pharmaceuticals  
Used the software for: 2+ years

### "Jabber Review"

September 25, 2019

5.0

Pros

Very easy for rapid communication. Several fun emojis and animations to choose from to lighten some conversations

Cons

Rapid communication tool often is used to remove the need for face to face interaction

Review Source

TC

Tiffany C.  
Sr. Production Coordinator  
Apparel & Fashion  
Used the software for: 1-2 years

### "GREAT WORK CHAT SYSTEM"

December 23, 2019

5.0

Pros

This application is so easy and great to use! It comes in handy to send a quick chat over to a coworker. I also love that coworkers' phone lines are connected to this application, so I can dial their extension straight from the computer on Jabber, instead of having to look up their #.

Cons

You have to re-log in every time you change your computer password.

Review Source

VR

Verified Reviewer  
IT Senior Consultant  
Information Technology and Services  
Used the software for: 2+ years

### "IP phone calls made tedious"

October 19, 2019

4.0

I avoid using it for video conference because it requires to have the window of the phone call open to mute or un-mute. Instead I use the computer audio of the video conference tool. Overall it gets the job done but there is a lot of room for UX improvement.

Pros

You can have a list of contacts to communicate with.

Cons

To make calls it opens a small window with a tedious interface to type more numbers for example to type the conference code. It's all done with clicks but not with the keyboard.

Review Source

VR

Verified Reviewer  
Senior IT Applications Analyst  
Pharmaceuticals  
Used the software for: 6-12 months

### "Easy and Lightweight"

March 19, 2019

4.0

Pros

Great tool for communicating within the network.

Cons

I don't see this widely used. Other products have more robust features.

Review Source

KD

Kent D.  
Configuration Management / Document Control  
Defense & Space  
Used the software for: 2+ years

### "Cisco Jabber"

November 4, 2018

5.0

Pros

Ability to IM other users. also the ease of use to share screen for instant help or sharing of ideas and collaboration. Faster notification than email.

Cons

Not able to save conversations between users

Review Source

JS

Jamie S.  
Helpdesk Specialist  
  
Used the software for: 2+ years

### "My favorite instant message program"

April 20, 2018

4.0

Pros

Very easy to use and it integrates into Cisco Phone system. Screen sharing and capturing works great. Able to access voicemail messages from phone system right in the app. Clean user interface.

Cons

Unable to add pictures or screen share from group chat. Can be hard to manage if you don't have a network admin that is good with Cisco. Can be hard to troubleshoot if it does not work.

Review Source

SJ

Sheena J.  
Revenue Cycle Rep  
Hospital & Health Care  
Used the software for: 2+ years

### "Unreliable"

August 13, 2019

3.0

Jabber goes down at least once a week. System wide outages.

Pros

Jabber is fine when it works. I use it to make phone calls and connect with colleagues.

Cons

Jabber goes down at least once a week. System wide outages.

Review Source

VR

Verified Reviewer  
Assistant Director of Housing and Residence Life for Marketing and Communications and Technology  
Higher Education  
Used the software for: 2+ years

### "Taking my office phone on the go! "

April 16, 2019

4.0

Pros

I can make and receive calls from my office phone when I am on the road.

Cons

It does not always have the best connection and I have missed a few calls.

Review Source

GA

Gohar A.  
AVP, Financial Reporting Officer  
Banking  
Used the software for: 1-2 years

### "Great Communication Tool!"

August 22, 2019

4.0

Jabber made communication much more efficient and kept conversations discreet.

Pros

I really enjoyed having access to instant communication with my coworkers. It was especially helpful being able to screenshare and screenshot from within the application.

Cons

Sometimes loading up had delays when I would turn on my computer. It wasn't a big issue most day however.

Review Source

JR

Joselyn R.  
Office  
Cosmetics  
Used the software for: 1-2 years

### "Cisco jabber "

October 3, 2019

5.0

Great! You can communicate in so many ways with your contacts

Pros

I like most that you have all in one communications. You can see your contacts in video chat , or message them , voice message them thur your phone. No computer needed

Cons

Nothing I dislike the app has it all in one. You can do so much on the app honestly without needing to use your computer.

Review Source

JT

Jacob T.  
Network Systems Administrator  
  
Used the software for: 2+ years

### "Jabber is a sleak, easy to use messaging software that is somewhat feature light"

November 14, 2017

4.0

Pros

\- Sleek interface - Connects well with our existing Cisco phone system - Softphone capability is convenient and easy to use - Video chat works well

Cons

\- Feature light, not a replacement for a more robust video conference software for instance - Doesn't "stand alone" very well. Features are managed through the somewhat obtuse Cisco portal - Could use more customizability

Review Source

RH

Rachel H.  
R&D Engineer  
Construction  
Used the software for: 1-2 years

### "Love this!"

January 7, 2019

5.0

It's been great! Chatting with coworkers quickly about something that doesn't need to be saved in an email is awesome.

Pros

This makes quick conversations with your coworkers SO easy!

Cons

Nothing. This is the best thing for the office. It eliminates having your email fill up with short silly emails that are not important and allows you to not have to make a phone call.

Review Source

EH

Eric H.  
Associate Engineer  
Civil Engineering  
Used the software for: 1-2 years

### "Cisco Jabber"

March 11, 2020

5.0

My overall experience with Cisco Jabber is really good I recommend to any business.

Pros

I use Cisco daily to make phone calls and meeting calls from my laptop. It is really easy to use since there is a interface for you to dial.

Cons

Sometimes it crashes and have to restart the program. Otherwise, it works really well. I didn’t have any issues other than that.

Review Source

MS

Mark S.  
Team Lead  
Information Technology and Services  
Used the software for: 6-12 months

### "There are better products out there"

January 25, 2021

3.0

Jabber was not a good experience, there are much better products out there for communication.

Pros

Jabber has a good feature for showing your current status with a custom message. Other than that it is very sub par.

Cons

Jabber is slow and the call quality is terrible. Also, it does not easily save previous conversations.

Review Source

CM

Corina M.  
Owner  
Retail  
Used the software for: 1-2 years

### "Cisco Jabber for office collaboration"

September 17, 2021

5.0

Pros

Cisco is a great instant messaging and video conferencing software. It allows for seamless telecommuting and collaboration is easy with the software features.

Cons

I wish there was an option to record the video calls.

Review Source

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