# Page 39 | Cisco Jabber Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 39 - Is Cisco Jabber the right Collaboration solution for you? Explore 1332 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/212050/Cisco-Jabber/reviews

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Cisco Jabber

4.3 (1332)

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Last updated March 13th, 2026

# Page 39 - Reviews of Cisco Jabber

## Showing most helpful reviews

Showing 951-975 of 1332 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

AL

Ashley L.  
Product Ownder  
Pharmaceuticals  
Used the software for: 2+ years

### "Jabber for external dialling"

October 5, 2022

5.0

It is easy to use with click to call so overall happy with the tool.

Pros

It is mobile and you can access it on a pc, tablet or cell phone.

Cons

This product is not compatible with MS Teams which we use for internal collaboration, chat and meetings.

Review Source

AD

Amelia D.  
Division Coordinator  
Hospital & Health Care  
Used the software for: 2+ years

### "Trustworthy Product"

May 23, 2022

5.0

Pros

Cisco has long been known for their security. Cisco jabber allows our healthcare telecom to work seamlessly with the clinics and hospital system, eliminating undue stress on patients.

Cons

Connecting through VPN can get a bit difficult, but only occasionally.

Review Source

RR

Ryan R.  
Digital Technical Analyst 2  
  
Used the software for: 1-2 years

### "Convenient and ease of use allows me to take calls wherever I am"

August 1, 2018

4.0

Pros

Jabber is easy to install and I love that I no longer need to use my desk phone to take calls. It allows me to work from home or if I am travelling without having to get out my personal phone details to people who wouldn't otherwise need it.

Cons

The biggest downside that I have noticed in the Jabber is when I want to add new contacts and adding recent callers to my call list. It is usually easier to find them in my recent caller list and call back then to add them to my contact list.

Review Source

VR

Verified Reviewer  
HR Executive  
Consumer Services  
Used the software for: Less than 6 months

### "Jabber is quite good for communication in company."

December 3, 2019

4.0

Overall experience is good and i would recommend Cisco Jabber.

Pros

One of the best communication software, it has lots to offer apart from simple chat with collegues.

Cons

Its little expensive but by seeing what it offers, its worth.

Review Source

CD

Chris D.  
Mgr, RD Projects  
  
Used the software for: 2+ years

### "This is an acceptable IM tool, but has limitations that make other offerings more attractive. "

March 7, 2018

3.0

Pros

Integration between softphone and desk phone Active Directory based presence indicator Built in screen sharing works well

Cons

Unable to copy a URL sent in a chat Sending screen shots or other images is hit and miss When using softphone on laptop, have not been able to successfully maintain a call longer than 15 minutes

Review Source

MK

Meagan K.  
HR Transaction Specialist  
Human Resources  
Used the software for: 6-12 months

### "Internal Messaging Made Easy"

July 25, 2019

4.0

Pros

It is very easy to communicate with parts of my team that are not local. The status is able to be changed so you can sit at your desk and get work done but show as away or busy if you prefer. It does have sound but in a call center set up it does not make sound for the caller when you are on a call.

Cons

It does have some bugs that need to be worked out, it can crash at inconvenient times but the problem is usually resolved very quickly.

Review Source

GK

Grant K.  
Lead digital tech  
Apparel & Fashion  
Used the software for: 2+ years

### "Jabber User"

November 12, 2018

3.0

I use it on a daily basis to get vital information from various departments.

Pros

I like that it allows communication between co-workers in an easy secure format.

Cons

I've noticed some problems recently with this program crashing when working in the background but this could be my computer.

Review Source

AS

Amy S.  
Administrative Assistant  
Higher Education  
Used the software for: 2+ years

### "Okay product- not used fully"

December 9, 2019

4.0

We have video phones for all our internal employees, so we don't use this as much as it has the capability for, but an okay system.

Pros

I actually like the feature that I can share my screen with someone else on the network. It's kind of a "hidden" feature that may invite misuse, but it's helped when I've contacted someone with a question regarding collaboration.

Cons

As noted above, I do have misgivings using the "share screen" feature. I fear that this might invite security issues for someone unsuspecting...

Review Source

BA

Bhawna A.  
Associate Accountant  
Accounting  
Used the software for: 6-12 months

### "This is an amazing software to connect with colleagues in corporate world."

November 24, 2017

5.0

Ease to connect with employees sitting anywhere in the world. Chat history which never disappears is the best part. Time saving & user friendly software. I am happily using it.

Pros

I am using this software since last 7 months, it is a user friendly and time saving software. The best part is one can see all the chats done in the past even after closing the chat. It helps in saving time a lot as there is no worry about the data. All is in store for use at anytime.

Cons

One thing which I would like to suggest that there should appear employee information on clicking on its name like contact number and designation. It will become more suitable then. Else it is good now too.

Review Source

lP

lacey P.  
photographer  
Photography  
Used the software for: 1-2 years

### "Easy to use"

March 30, 2020

3.0

Overall the Cisco jabber experience has been a solid one.

Pros

The thing I like most about Cisco jabber is that it is easy to use to contact people within the company.

Cons

The thing I like least about the software is that whenever there is a problem I have to go to an expert instead of fixing it myself.

Review Source

VR

Verified Reviewer  
Wellness Coach  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Cisco Jabber Review"

October 23, 2018

4.0

Pros

Jabber is an easy way to communicate within a company.

Cons

Limited options for how Jabber is displayed and functions for chatting.

Review Source

SK

Swapna K.  
Architect  
Banking  
Used the software for: 2+ years

### "Gotto Love Jabber"

September 2, 2020

5.0

Over all we use Jabber every minute .

Pros

Easy to collaborate and have group Calls.

Cons

cannot share screen on group call so that's a bummer.

Review Source

RV

Renata V.  
CEO  
Broadcast Media  
Used the software for: 2+ years

### "Referencia em ferramentas tecnologicas no meio coorporativo"

January 19, 2023

4.0

Ferramenta oferece facil acesso, e qualidade.

Pros

Resposta da ferramenta, respauda a seriedade na entrega do qualquer serviço proposto, garantido pela qualidade da sua oferta.

Cons

Conhecer todo o alcance de sua operacao.

Review Source

VR

Verified Reviewer  
Designer & Audio Specialist  
Design  
Used the software for: 6-12 months

### "Great for quick questions and managing voicemail"

December 10, 2019

4.0

Great for quick communication with coworkers and being able to see phone calls on my computer.

Pros

It offers a quick alternative to sending an email to get a quick answer from a coworker. Also love how it integrates with my phone so I can see when someone is calling and listen to my voicemails on my computer.

Cons

Managing chat windows can get a bit frustrating because once you close one those messages can be retrieved.

Review Source

JS

Jose S.  
QM Specialist  
Insurance  
Used the software for: 1-2 years

### "Cisco Jabber Review"

December 27, 2018

5.0

Overall, I am happy with Cisco Jabber

Pros

I use this software at work and it is great to drop a quick message to a colleague. You can also see if they are available or in the office.

Cons

The voice message aspect of the software is not easy to set-up - it may be because of our security system.

Review Source

MB

Michael B.  
Tech  
Broadcast Media  
Used the software for: 2+ years

### "Easy to use"

April 17, 2019

5.0

Pros

It is very easy to use, gives you the options you need.

Cons

None yet, my company uses it every day. I havent had an issue yet

Review Source

JC

Jonathan C.  
Senior Network Engineer  
Information Technology and Services  
Used the software for: 1-2 years

### "Jabber for business conferencing"

February 7, 2019

5.0

Handy tool for business conferencing needs. No serious complains.

Pros

I found quality of voice and video to be pretty good, even when using Jabber via VPN. I like that I am able to send attachments through Jabber application, even during the conference call. One time I forgot about the meeting and Jabber reminder popped up with a button to join the conference call right away – it was very helpful! In my line of work, security is everything. I appreciate Jabber mobile Remote Access: I can be off the company network and still be connected securely.

Cons

It looks like Jabber asks for software updates too frequently. Almost every time I login there is a new update needs to be installed. I noticed Jabber app on my smartphone requires to minimize the contacts list in order to see messages; I can’t see both of them side by side

Review Source

AM

Ashley M.  
Development Manager  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "A decent platform for communication "

June 22, 2020

3.0

Pros

I like that I am able to have this on my phone or my computer and use it as an instant messaging feature as well as a screen share feature. It also allows me to access my contact book.

Cons

The mobile version isn't that great; I am often listed as offline even when I'm online.

Review Source

CK

Clement K.  
Associate  
Financial Services  
Used the software for: 2+ years

### "Good for use outside of email and phone"

August 2, 2018

4.0

Jabber is good to use when myself or colleagues are on the phone, and we need to discuss something pertinent.

Pros

I like the fact that Jabber is a quick and easy way of having a conversation outside of email, phone or in person.

Cons

every time you close the Jabber window, you can only scroll back for a limited amount in your conversation.

Review Source

Aman J.  
Junior Assistant  
Government Relations  
Used the software for: 6-12 months

### "Communication tool"

November 9, 2018

4.0

Good

Pros

It is a software which have advantages such as: 1. Chatting software used internally in an organisation. 2. Screensharing is also done with this. 3. Emoticons are also used in this while chatting. 4. We can also send pictures.

Cons

Least likings about this software are: 1. We cannot send pictures in group chatting. 2. Also we can not send videos and documents with this software.

Review Source

MD

Malyncia D.  
Payroll Specialist  
Consumer Services  
Used the software for: 1-2 years

### "Great product "

February 17, 2022

5.0

Pros

This software is very easy to navigate. The commands are easy to find and use and I have never had any glitches.

Cons

I do not have any cons on this product.

Review Source

VR

Verified Reviewer  
Account Manager  
Information Technology and Services  
Used the software for: Less than 6 months

### "Too simple for an end user"

July 7, 2020

3.0

A very easy to use, but very basic in functionality VoIP tool. If you really just want to make or receive calls then it is acceptable, but many popular features from other products are missing

Pros

Lightweight, good sound quality and easy to redial from history.

Cons

Hard to track and see the details of a call, very limited functionality. Happens that cancels a call or just silently hides while running on the taskbar

Review Source

KE

Karanda E.  
RN  
Hospital & Health Care  
Used the software for: 6-12 months

### "Jabber"

December 9, 2021

1.0

Pros

It provides a way for phones to communciate via wifi with individual numbers.

Cons

Calls are constantly dropped, sound quality is poor and static, the application goes down at least twice a month.

Review Source

NS

Nicholas S.  
Senior Digital Analyst  
Marketing and Advertising  
Used the software for: 1-2 years

### "Makes Communication So Much Easier"

September 11, 2018

5.0

Pros

Easy to reach out directly to coworkers for quick answers without sending an email, group video chat for better meeting experiences, easy screen sharing for training and presentations

Cons

Sometimes you run into connectivity issues, but can usually be fixed with a restart.

Review Source

Ben L.  
Media Relations Specialist  
Higher Education  
Used the software for: Less than 6 months

### "Making telephony accessible, even if not understandable"

February 9, 2021

4.0

Allows for access to in-office phone systems while working remotely, which makes up for its clunkiness and siloed nature.

Pros

Was extremely easy to set up as an end user, and the GUI and overall layout of the software proved easy to get used to. Audio quality has never been a problem.

Cons

Does not play well with other contact management systems, and can at times default to unused audio settings at inopportune times.

Review Source

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