# Page 6 | Cisco Jabber Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 6 - Is Cisco Jabber the right Collaboration solution for you? Explore 1332 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/212050/Cisco-Jabber/reviews

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Cisco Jabber

4.3 (1332)

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Last updated March 13th, 2026

# Page 6 - Reviews of Cisco Jabber

## Showing most helpful reviews

Showing 126-150 of 1332 Reviews

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Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Scott L.  
Network Administrator  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Cisco Jabber - A Powerful Tool For Anyone"

November 5, 2019

5.0

Currently, we find an uptick in productivity and inter-department communication with the implementation of Jabber, especially after recent months of re-education for users on how to use, set up, customize, and get the most out of the service.

Pros

Jabber is a good looking, easy to use, and incredibly useful tool. It can share screen captures very easily, supports embedded images and emotes as well as "mentions" to bring in others to the conversation, and is updated and supported regularly by Cisco.

Cons

Setting it up to integrate into your Call Manager phone system can be a bit of a bear if you are new to setting up Cisco environments. Thankfully the Cisco support team is very responsive and helpful.

Reason for choosing Cisco Jabber

We have a Cisco environment and the integration with the phones was easy to achieve with our existing infrastructure.

Review Source

Ravikumar K.  
IT Head  
Consumer Services  
Used the software for: 1-2 years

### "Jabber Review"

February 17, 2023

5.0

Very Good and simple to use.

Pros

I like the video streaming quality and audio quality. Really very good

Cons

I think cost is the factor and ofcouse if you have a better negotiation then it can be sorted

Switched from

[Webx](https://www.capterra.com/p/266257/Webx/)

We had some issues with the solution so often that we thought we should change

Review Source

VR

Verified Reviewer  
Sr Data Analyst  
Insurance  
Used the software for: 2+ years

### "Jabber was good for external calls"

August 12, 2021

5.0

Pros

I liked the ability to make external phone calls. Unfortunately my organization switched to MS Teams and now we cannot make external calls.

Cons

I didn't dislike anything about Cisco Jabber.

Review Source

Suresh Kumar P.  
Senior Software En  
  
Used the software for: 2+ years

### "I use Jabber for Instant Messaging (IM) on official purpose."

August 2, 2018

4.0

very useful for IM and desktop share with other team members.

Pros

Jabber is very easy to use and it shows all the contacts grouped as our comfort. we can view the contacts profile, online status, we can tag the contact to get alert when contact comes online. Also, there is an link on contact to send mail or meeting through webex. we can update our profile name and profile data and preferred display name. the screen share feature is very useful especially in collaborative project teams spread at remote locations.

Cons

i had used Microsoft Lync earlier. I did not see any difference between these two except couple of minor observations. I did not see "call the contact" option in Jabber. Also, Jabber will not show the number of days the contact is offline and till when the contact is busy.

Review Source

Andrea L.  
Officer  
Government Relations  
Used the software for: 2+ years

### "Worst conferecing software EVER"

October 14, 2022

2.0

I am obliged to use this because my organization uses it, but if I had to choose I would throw it away from the window. It is very slow, blocks frequently, video quality is low, not friendly user AT ALL. It is impossible to set it up a meeting and do it without problems.

Pros

...None? Microsoft Teams is WAY better. And many other softwares as well.

Cons

Actually everything. See what I describe hereafter.

Review Source

Said A.  
branch manager  
Building Materials  
Used the software for: Less than 6 months

### "Save time and effort in your meetings"

March 14, 2023

4.0

It saved us a lot of effort, time and money in communicating between members of the same team and between the teams in general, and we were limited to a lot of interviews to discuss some important topics and the speed of completion

Pros

Easy to use like any chat application, and facilitates communication between employees and between employees and management as well, and helps in organizing conferences or audio or video meetings as well

Cons

Its great dependence on the Internet may make it an obstacle to some people who are in an area with poor or weak coverage, especially in audio and video conversations, as it is not compatible with some old programs, and this hinders the application of its work in some small companies based on old software

Review Source

AR

Andrew R.  
Support Center Engineer  
Information Technology and Services  
Used the software for: 2+ years

### "Jabber is awesome!"

January 23, 2019

5.0

It has been great, I like it a lot. Jabber has been a real pleasure to use over some of the other options out there.

Pros

I use Jabber everyday at my workplace and it is a great way to communicate. Here are a few of my favorite features... - Instant Messaging. you can easily add and manage contacts into groups, you can also start a group chat with a predefined contact group. - Like most messengers your status Is visible. You can also set a custom status. - The interface is clean and simple and can be made compact when needed to safe valuable screen space. - Jabber can also integrate with your phone! this means you can make calls though your desk phone. This of course needs to be setup by your organization beforehand. Making a call is as easy as right clicking on a contact and then selecting the call option or even pasting in a number and clicking the call button. - You also have the ability to initiate a screen sharing session which is a very cool collaborative function as well as video calling.

Cons

It can be configured to integrate with Active directory which is a great feature but sometimes when its time to update a password it does not always sync up correctly.

Review Source

Richard V.  
Project Manager  
Computer Software  
Used the software for: 2+ years

### "Cisco Jabber software review"

August 26, 2018

5.0

Cisco Jabber allows me to keep an excellent level of collaborating and presence inside the organization, taking advantage of instant messaging, voice and video calls, voice messaging, desktop sharing, and conferencing. As a Cisco I can say something about Jabber: "collaborating and presence anywhere on any device".

Pros

\- Allows collaborating anywhere through instant messaging, voice and video calls, voice messaging, desktop sharing, conferencing. - Communicates whit Microsoft Office. - Multi platform support (Android, Iphone, Ipad, Mac, Microsoft). - Reliable communications supported on high quality audio and video. - Auto integration that allows using cars display to send and receive messages.

Cons

\- Jabber doesn't have a queue for offline messages which can be a problem in locations with non stable network provider connection.

Review Source

AH

Amanda H.  
owner  
Marketing and Advertising  
Used the software for: 1-2 years

### "great features and accessibility"

July 17, 2023

4.0

My overall experience with Cisco Jabber has been pretty good. I dont use all the options available so my opinion is only based on one aspect

Pros

I love the sound quality and array of features available. Really is a one stop for all your communication needs

Cons

I found it a little difficult to set up.

Review Source

VR

Verified Reviewer  
Recruiter III  
Broadcast Media  
Used the software for: 1-2 years

### "Great WFH tool"

March 3, 2021

4.0

Talking to people is part of my everyday job so being able to call out from my work phone and number while I’m remote is huge! I never want to give candidates my personal number so this is a great way to be able to talk to people and connect without using my cell phone.

Pros

Biggest pro is being able to call out to candidates and team members still using my assigned office phone number! I also like that it is hand free because you can either talk on speaker or use headphones which gives me the option to type or write while I’m on the phone. It’s just as easy to use as a normal Cisco phone and has all the call log features and internal search options you’re used to.

Cons

Sometimes the software links up to my calendar and marks me as unavailable to take calls which I don’t like. Also, if not used yet for the day I find I have to start by logging out and then logging back in for some reason. It really isn’t that much of an inconvenience though, just something I’ve noticed.

Review Source

VR

Verified Reviewer  
Program Analyst  
Computer Software  
Used the software for: 2+ years

### "Great tool for instant messenger"

September 20, 2018

4.0

I find it very good for large organization where employees are more than 500+ it would be good . Using this software more than 2+ year i find it easy to use to use and helps to connect with colleagues easily.

Pros

Cisco jabber haves lots of great great features which really solved the daily communication between peer to peer or peer to group within our organisation. Sharing your screenshots, Voice over IP , Group Chatting, Personal chat, adding status , screen sharing makes this software best in market. You can track your colleague is available or away, also there is features to change according to your nickname.

Cons

I find that interface is very simple not so attractive and one thing i notice that the messages get deleted after few days and screenshots will not able view it's get automatically deleted.

Review Source

AD

Aki D.  
Regional Change Lead  
Chemicals  
Used the software for: 2+ years

### "Jabber is the old WebEx"

June 24, 2021

4.0

It was ok during 2016 but not ok now. The overall experience was fundamental, not really something wow. Jabber has done its job and we should give the credit. However, in 2021, with its features, I don't think it will survive and outlast the competition.

Pros

Jabber is pretty nice during its time. I first use Jabber on 2016 where it was considered a serious competitor for Lotus Notes Sametime. It's very basic, features are fundamentals. You can send a real time chat, you can know if a person is online, you can share small files. There was also Jabber voice which is an extension of the chat, it works ok, but found to be wanting.

Cons

Real-time messaging platforms evolved and Jabber did not, or at least I think its the end of product life for Jabber. Cisco has replaced it with WebEx Teams during that time, which now rebranded to WebEx. The chat feature is a lot more advanced and richer than Jabber. The voice has also evolved which made WebEx Teams a serious consideration of upgrade compared to Jabber.

Review Source

Varun S.  
Business Analyst & Product Owner  
Computer Software  
Used the software for: 2+ years

### "Great option for office instant messaging"

September 26, 2018

4.0

This is application is like salt. It is available and provide great use without getting noticed. I used this application a lot for formal and informal conversation with colleagues.

Pros

Cisco Jabber is very light and fast instant messaging application. Desktop sharing is very effective for demonstrating concerns/queries, directly to remotely logged in peer members. Cisco jabbers integrates with outlook to provide availability status directly in outlook which is very effective. Jabbers also enables alert when peer members gets back to the system and become available on the system. Group chat feature is very convenient for communicating with multiple people at same time.

Cons

1\. Jabber should have option to save screenshots directly. 2. There is no option available to delete single window chat.

Review Source

MA

Mohammad A.  
Director  
Government Administration  
Used the software for: 2+ years

### "Sufficient "

July 1, 2023

4.0

Nice to expose to such features

Pros

Ot is good for organisations with high level of information security.

Cons

It makes the daily operations a little bit difficult for end users.

Review Source

NPB

Noxolo Peace B.  
Director  
Telecommunications  
Used the software for: 2+ years

### "Cisco Jabber, Just Better"

April 17, 2023

5.0

Cisco Jabber has been a crucial communication tool for my business, allowing me to easily connect with team members and clients from anywhere.

Pros

What I love about Cisco Jabber is its ability to integrate different communication channels, such as voice, video, and messaging, into one platform.

Cons

Cisco Jabber can be a bit complex to set up and configure, especially for non-technical users.

Review Source

Larry L.  
Director Of Information Technology  
Telecommunications  
Used the software for: 2+ years

### "Cisco Jabber has some great features, but interfacing to outside companies can be tough"

January 28, 2019

5.0

Jabber is a great tool for inside the company. Trying to interface it with other companies can be a bit tricky at times. Support is fairly good, but there are times where I have had TAC say, "the problem is with the other company" and they drop the support.

Pros

The integration with the phone system and Active Directory. We changed our Dialing from 4 digits to E.164 (12 Digits). With Jabber, all you need to do is type the users name and hit dial. It will look up the number and dial your phone. Screen sharing is also good for remote workers. No need to have someone come to your cube to see what you are doing. Share your screen and everyone is informed.

Cons

Interfacing to other companies can be a problem. TAC will only look at your connections and if it appears correct sometimes will stop troubleshooting.

Review Source

DL

Duaha L.  
IT Field Service Technician  
Mechanical or Industrial Engineering  
Used the software for: 2+ years

### "Cisco Jabber Review"

January 30, 2019

5.0

I work in IT and there has been times when our remote connectivity software does not work. I've had to use cisco jabber to fix issues, but because it needs a system administrator's credentials to do certain things on the computer it kicks me off when the credential window pops up. Asides that, my overall experience with jabber is great. It's not really made to do remote work, but it has that functionality. If they look into upgrading that, I'm sure IT would love it.

Pros

I like how the ease of communication is at your fingertips, by simply typing in a colleague's name and being able to instantly message them. Another feature I really enjoy with cisco jabber is that you are able to share your screen with colleagues and if you need help with something, you can authorize them to take remote control of your mouse. This comes especially handy if you work in IT support and there are issues with remote connectivity. I've had to resort to using cisco jabber to assist staff with issues before. See it as a two in one kind of deal.

Cons

The only thing I don't like is that when a colleague shares their screen with me and I take control of the mouse, when asked to enter in system admin credentials it kicks me off and we have to reconnect.

Review Source

MJ

Mia J.  
Financial  
Banking  
Used the software for: 1-2 years

### "Cisco jabber is Good however there are malfunctions"

May 21, 2018

4.0

The software is great however behind every system operation is a person. My experience elsewhere has led me to believe that a person motives could be good or bad. Before I rate the software as horrible I will question the motives of the one controlling the software within the company. You are the designer and I must admit you've done a great job. How companies use your product is on the company once the product is sold. I've noticed small businesses and employment outside of call centers experience little to no malfunctioning when using your product. Big business and corporations is where I experienced the most software issues.

Pros

Being able to communicate with employees around the world by phone, email, web, messaging, etc. The software is great depending on how it's being used. I've worked with Cisco products elsewhere and find that there was little to no system issues. It's amazing how you can conduct meetings face to face elsewhere by web and associate with everyone in the office.

Cons

The software will malfunction and completely stop performing its duties. Jabber will interfer with how avaya which is a phone system operates causing disconnection in calls and system freezing. I noticed after not using jabber the calls became normal and the system freezing discontinued. I find that a lot of call centers offering work from home positions requires the use of jabber and has implemented the use into company policies resulting in termination if the software is not used however on site employees are not required to use the software. The software can be used as spyware within a security team.

Review Source

Sachin K.  
Group Lead  
Computer Software  
Used the software for: 2+ years

### "Cisco jabber - Superb tool for chatting"

October 25, 2018

4.0

This is the first communication tool in my organization. We use to communicate to our colleagues and US staff. Very handy tool and highly recommended.

Pros

Cisco jabber is a very good tool for communication, chatting and calls. This is highly used in my company for communication purpose. One can use for personal chatting, group chatting, calls and screen sharing. This is very easy to use. Even the freshers can use it with ease. I like its all features. Very much compatible with other cisco tools.

Cons

This tool has some problems as well that need to be improved. We cannot share screenshot in group chatting. Sometimes it do not popup messgages in case of system slowness. But they are not such big problems, we can ignore them in keeping its great available features in mind.

Review Source

RB

Rebecca B.  
Insurance Advisor  
Insurance  
Used the software for: 2+ years

### "Wonderful Communication Tool"

June 10, 2021

5.0

Overall I think Cisco Jabber is more important now then ever with going into a year and a half working from home it is the closest thing to asking a question in office that you can get.

Pros

I love that you can talk with colleagues real time on their application. It allows me more ability to multi task throughout my day as well as stay connected with my peers while working from home.

Cons

My least favorite things about Cisco is that it is a little difficult at first to learn things like how to make a larger group or how to customize who you see on your home screen

Review Source

Dan F.  
Senior Systems Architect  
Hospital & Health Care  
Used the software for: 2+ years

### "Jabber is terrible"

January 29, 2019

3.0

Pros

It's relatively light weight, it generally works (sometimes), its bare-bones approach to instant messaging might appeal to minimalist-type people. I like how it integrates with the phone system (i.e. i can make a phone call using Jabber on my PC and it will appear as if it's coming from my office)

Cons

It, at times, fails to do the most basic of enterprise communication -- messages will not send or, worse, look like they sent and the person will just never get them. The screen sharing isn't always available and when it works it's generally glitchy. The worst issue is it very rarely saves your conversation history, and even when it does there's no way to properly look through it. The fact it hasn't updated in forever is maddening.

Review Source

VR

Verified Reviewer  
Head Athletic Trainer  
Higher Education  
Used the software for: 2+ years

### "An easy way to stay in contact with your coworkers while maintaining productivity and efficiency."

June 28, 2018

4.0

Very easy to easily contact co-workers in multiple ways as well as participate in conference calls and webinars.

Pros

The system is secure, meaning files and information can be sent within the company easily and remain safe. I can contact a coworker via text chat, voice call, or video call---saving a great deal of time over true in-person visits, allowing me (and the other person) to stay on task while still staying connected. Works very well in dialing into webcasts and conference call events and is much easier to use than holding a handset for an entire meeting.

Cons

Voice quality on calls varies at times making it necessary to redial. Also, when the internet is down, my ability to use the phones is also out, severely affecting productivity in the office.

Review Source

BB

Brittany B.  
account executive  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Jabber for the Win!"

February 1, 2022

4.0

Pros

Screen sharing is life! My team uses this function daily. We utilize the screen sharing for training purposes and visibility to trouble shooting issues.

Cons

sometimes the timing is off on Jabber reflecting messages sent from the future. This isn't a life or death issue, but if I had to choose something that could be better, it is the syncing of each others timing.

Review Source

VR

Verified Reviewer  
QA Engineering - In Home Network Testing - IV  
Telecommunications  
Used the software for: 2+ years

### "Overall its useable"

June 30, 2021

4.0

Overall its a ok software to use

Pros

Easy to chat with team members and communication

Cons

Chat history takes longer to load and GUI is pretty bland.

Switched from

[Slack](https://www.capterra.com/p/135003/Slack/)

Slack has more integration with other third party tools like gsuite and slack give a array of options to communicate.

Review Source

Waleed A.  
Section head  
Building Materials  
Used the software for: 2+ years

### "Cisco review by waleed"

June 13, 2022

4.0

the possibility to call my team any where any time

Pros

easy to use and all features possible to use

Cons

all are easy to use , nothing is difficult

Review Source

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