# Page 7 | Cisco Jabber Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 7 - Is Cisco Jabber the right Collaboration solution for you? Explore 1332 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/212050/Cisco-Jabber/reviews

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Cisco Jabber

4.3 (1332)

[View alternatives](https://www.capterra.com/p/212050/Cisco-Jabber/alternatives/)

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Last updated March 13th, 2026

# Page 7 - Reviews of Cisco Jabber

## Showing most helpful reviews

Showing 151-175 of 1332 Reviews

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Rating

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Reviewer's Role

Length of Use

Frequency of Use

MB

Myriam B.  
Associate  
Law Practice  
Used the software for: 2+ years

### "Cisco Jabber - Good Tool That Could Be Great"

November 17, 2023

4.0

Pros

I liked the fact that Cisco Jabber allows me to quickly interact with my colleagues and allows me to share my screen with ease. I also appreciate the call forwarding option.

Cons

I do not like how finicky Cisco Jabber's notification system is -- I often have issues receiving mobile notifications, and even experience delayed notifications.

Review Source

vishal C.  
Senior Business Analyst  
  
Used the software for: 2+ years

### "Cisco jabber- interaction in professional world."

July 27, 2018

5.0

Pros

It a platform where we can messaging, video calling, audio calling and screen share to other users. By click on URL link we are directly go to the link platform. Bandwidth of the audio is amazing, very clear sound. By using share screen option, we can saw the screen of other user so if he found any difficult during there work we can solve easily. Talk to anyone in my organization and it help me alot in our daily work life.

Cons

Biggest drawback screenshot get deleted after we logout and login the jabber. Not able to saved any conversation so we can use it in future. If anyone create a group and invite me it always show me black screen popup, I always logout and login the jabber in my new upgrade version.

Review Source

VR

Verified Reviewer  
Personal Ambry Account Manager  
Biotechnology  
Used the software for: 2+ years

### "Great tool to communicate at a work place"

January 5, 2019

5.0

I've been using Jabber for about 3 years now and its made working really easy. Contacting your coworkers has been simplified.

Pros

It makes it easy to message, call, video, and share screens with every employee. The software is easy to use and understand. I could even send files and receive files from another employee through Jabber. It is a quick and easy way to communicate on all fronts. It really brings me back to the early 2000s when instant messaging was just beginning. This is so much faster and easier than sending an email and to call someone is just a click away instead of dialing numbers on a phone.

Cons

I don't have any complaints regarding the software. It could use more emoticons but its not really necessary for a work setting.

Review Source

nA

nakesha A.  
Clinical Coordinator  
Civic & Social Organization  
Used the software for: 2+ years

### "Cisco gives no regrets"

July 27, 2021

4.0

Great experience and no complaint. shocker

Pros

Cisco has features needed to communicate in the electronic age. The ability to share, chat and raise hand is an important feature which is so easy to use.

Cons

no improvement needed or recommended at this time.

Review Source

VR

Verified Reviewer  
IT Demand Mngr  
Food & Beverages  
Used the software for: 2+ years

### "IT delivers on the needs."

November 23, 2021

4.0

I think it is a decent IM tool. I think the brand new Webex app has improved a lot both the UI and features. I believe Cisco made a smart move from Jabber to Webex app.

Pros

I believe Jabber delivers on the core use-cases or typical features Users require in regards to internal corporate chat (find people, chat, group chat, etc).

Cons

I think its user friendliness needed improvement. The mobile app was not very nice to use indeed.

Reason for choosing Cisco Jabber

Strategy to go Cisco for IP telephony & chat integration.

Review Source

VR

Verified Reviewer  
UC Architect  
Telecommunications  
Used the software for: 2+ years

### "Cisco Jabber"

January 22, 2020

5.0

Use of Jabber has been very positive. When we moved from Avaya to Cisco, it meant we didn;t need to buy handsets for all users. With the addition of Cisco Expressway, remote working has been improved, with the ability to use office numbers from home, without just forwarding the number.,

Pros

Great range of features and can be quickly set up to replace a physical phone. Enables easy access to Cisco's migration path to the cloud.

Cons

Frequent updates can be a pain and no automatic updates. Doesn't always pick the correct headset/mic, even though a default can be configured.

Switched from

[Avaya UCaaS](https://www.capterra.com/p/1174/CRM-Central/)

Cost

Review Source

VR

Verified Reviewer  
Senior Analyst  
Financial Services  
Used the software for: Less than 6 months

### "Efficient, but not as good as Skype"

December 16, 2020

4.0

We use Cisco jabber for staying connected with my team members and colleagues in the organisation. Especially during these unique Work from Home times, Jabber has become extremely crucial for doing our tasks without our office telephone lines to communicate with others. While, my standalone experience with the app has been quite pleasant, but jabber does come with its own set of flaws which I believe, could definitely be rectified to improve the overall user experience. Having used both Skype and Jabber, my vote would definitely go for Skype over Jabber.

Pros

It is a simple yet efficient tool to communicate with colleagues through instant messaging and staying connected especially during this WFH era. it loads quickly and integrates seamless with Cisco Webex while setting up or attending meetings. Being able to take and make work calls through the cell phone using the app is extremely useful.

Cons

Jabber can get quite buggy at times - especially when the VPN disconnects and you suddenly get logged out (and then going through the entire logging in process all over again). Additionally, if you're conversing with your team over a group chat and get logged out, then you need to get somebody else to manually add you back to the group which can be really frustrating. The app could also definitely do with i) The ability to share files/ images directly by pasting them into the chat, ii) Having a separate tab where all conversations get saved automatically (just like in skype)

Review Source

VR

Verified Reviewer  
Network Engineer  
Information Technology and Services  
Used the software for: 2+ years

### "Best application for Audio and Video Calls"

May 19, 2021

5.0

Well we've been using this application from past few years and its been very secure and no intermittent issues while setting up and also while upgrading as we do have best support from Cisco.

Pros

It's a simple application from cisco from where you can make calls internally as well as outside of the network. We can make group chats, share screens to troubleshoot with the end users. Uses lesser bandwidth and easy stand alone application for the big organizations as well as small ones. Brand Cisco is enough for the support of the product and also the pricing is nominal compare to other applications.

Cons

The only thing i don't like here is we cannot have team meetings here.

Reason for choosing Cisco Jabber

Brand, Support they provide, Security, our Infrastructure.

Review Source

RM

Raquel M.  
Asistente Comercial  
Banking  
Used the software for: 2+ years

### "Comunícate con tus clientes desde dónde quieras!!"

January 5, 2023

4.0

En época de pandemia me resultó muy práctico poder atender a mis clientes y asistirlos desde mi celular notebook sin gastar mi saldo. La comunicacion es limpia como cuando me comunico desde mi trabajo. Es bueno contar con este sistema porque también da la posibilidad de comprar licencias para grabar las comunicaciones

Pros

Es súper práctico poder llamar a mis clientes desde mi casa, o la calle sin gastar mi saldo porque uso las línea de mi trabajo.

Cons

Hay que tener asignado un interno y si usas líneas rotativas o conmutador a veces se complica la configuración

Review Source

Hossam S.  
Network Operations Manager  
Retail  
Used the software for: 2+ years

### "Hossam's Cisco Jabber Review"

January 28, 2022

4.0

In General, Cisco Jabber is recommended, however there are other alternatives which are cheaper & provide more features.

Pros

Being Cisco based, so Network Quality is its best part in terms of sound quality, it is very good in calls & appointments, also perfect in Audio conferencing & also very good in integration with other products.

Cons

It has two drawbacks, as you need a reliable network connection for it to operate perfectly & also in terms of pricing compared to other alternatives.

Review Source

Abhinav K.  
Sr Software Integrator  
Computer Software  
Used the software for: 2+ years

### "Cisco Jabber: A Complete Collaboration Tool."

December 24, 2019

5.0

Cisco Jabber simply improve the collaboration between the teams & teammates.

Pros

Cisco Jabber is simple and easy collaboration tool for audio/video calling, screen-share and file-sharing. Integration with outlook helps to know the active hours and availability of the user. The desktop share and control request feature helps controlling the system remotely. The emoji helps in to express the feeling while chatting.

Cons

The file share feature need to be improve and should be easy to search the media and document with a different tab under the same window. Media should be store under the configurable space where user can find it even he\\she is offline. Block feature should be like muting the notification.

Review Source

VR

Verified Reviewer  
VLSI TEST ENGINEER  
Semiconductors  
Used the software for: 1-2 years

### "Nice Software to connect "

July 29, 2018

4.0

Pros

it help us to make instant chat with the other. it has a great UI and is easy to operate . it has great features like sharing your screen and giving access to other person of your machine.w can check the status of the person to whom we need to check (away, on call, presenting,Available).we can create a group and add member over there and share the information with all , means we can have one to many communication.we can easily syn our meeting data with the jabber and According that it will show our status.it maintain the directory of ll the members that are on jabber

Cons

when we create group ,we cannot share multimedia item in that group when we share our screen with the other , the server become slow because all the data is taken by the jabber Video calls cant be made through this File sharing is very difficult with this.

Review Source

VR

Verified Reviewer  
Technical Project Coordinator  
Telecommunications  
Used the software for: 2+ years

### "It's a yes for me"

September 1, 2022

4.0

Cannot complain, I would recommend it

Pros

I like the fact that while you are in a call you can switch from the mobile Phone to the fixline (desktop) without interruption. That means that you can stay connected no matter the situation. I like that it has multiple uses, meaning videoconferencing, calling and having meetings. It is also nice that you can chat with people that are using other platforms than Cisco Jabber, for exemple Google talks.

Cons

Sometimes the conversations in the chat are deleted. I am not sure if this was an issue only on my side or it is a general feature.

Review Source

AS

Athena S.  
Administrator  
Hospital & Health Care  
Used the software for: 2+ years

### "Cisco Jabber"

March 2, 2023

3.0

It does provide me with telephone access as I work remotely

Pros

I use this to place calls from my computer

Cons

Audio is often garbled and I get lots of complaints

Switched from

[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)

My company made the switch

Review Source

Sydney S.  
Systems Analyst  
Defense & Space  
Used the software for: 1-2 years

### "Cisco Jabber review"

August 25, 2022

5.0

overall a good experience

Pros

easy to use, user friendly, integrated with outlook email very easily

Cons

a bit more user control to set your status would be nice. There was plenty of times I was at my desk but not interacting with Jabber so my status would go to away

Review Source

Anil S.  
Software Developer  
Computer Software  
Used the software for: 6-12 months

### "Jabber gives a nice way to chat around office "

October 13, 2018

3.0

It is good to have a comminution tool like jabber in your system. It is useful for both having professional taking to your seniors ad well as having normal chats with your fellow colleagues .

Pros

We use jabber for chatting around office colleagues and also with our other office's developers. Moat nice things are 1- Ease of sharing your screen with other person. You have option to just share for viewing or also want to let other person edit in your screen. 2- you can make call call directly from jabber. Need an extension id. 3- It automatically changes your statuses according to your activity at your system like, if you have scheduled a meeting , it shows status as ' in a meeting', if you are on a call, status would be automatically changes to ' on a call' , similarly ' presenting' while sharing screen.

Cons

We lost recent chats most often when system gets restart for updating, this is the major drawback find here. It runs very slow sometomes, just like it takes forever to while opening one chat head to other.

Review Source

Sourabh S.  
Software Developer  
Computer Software  
Used the software for: 1-2 years

### "Cisco Jabber is lagging behind its competition"

August 7, 2021

3.0

Not great to say the least. It seems outdated given the competition in this software segment and it needs a big overhaul to become a challenger in this segment again.

Pros

Simple to use. Does not consume too many resources on the computer and is quick to startup as well. Is Effective in its primary purpose of person to person Business communication.

Cons

It does not have features that support collaborative discussion among team members. The User Interface is boring and not fun to use. It has very limited features overall.

Review Source

VR

Verified Reviewer  
Underwriter  
Insurance  
Used the software for: 1-2 years

### "Good office chat room"

December 3, 2022

5.0

Pros

Jabber in itself is very easy to use, you can chat with your colleagues, share you screen or make an audio video call all at the same time. you can also set your current status, so your colleague are aware of what you are up to!

Cons

It is not as advanced as teams, it lacks some features. It also goes down more frequently compared to other communication softwares.

Review Source

VR

Verified Reviewer  
Senior Software Developer  
Computer Software  
Used the software for: 2+ years

### "Best for business"

August 7, 2018

4.0

I am very much satisfied with this tool, Being a software developer i found it very useful in daily routine. It makes my work smooth and save lot of time and effort.

Pros

Screen sharing is one of the best use i found in this tool, it really helps to present some important stuff to someone. Groups craeted here are very effective for easy functioning of team It allows calling by just clicking on person's name with out need of remembering numbers. Voice supports is great feauture of this tool. It makes business smooth by sending screenshot instead of sending emails.

Cons

It doesnt support video calling. Screen shot disappers after a while. Groups can't be formed for voice call. Also we can't send attachments.

Review Source

MB

Mark B.  
Systems Coordinator  
Internet  
Used the software for: 2+ years

### "Decent Softphone option"

April 11, 2023

4.0

Overall Jabber works really well to allow for remote calls through the office lines from remote.

Pros

Jabber works well as a Softphone which is our primary use case. It's easy to enable and disable features to allow for easier work from remote options. It also works great in the office so you can use more input/output options than a desk phone can offer.

Cons

The main complaint we have with Jabber is it's odd lack of support for some hardware. As an example, if you try various bluetooth headsets you might find that some will work and others won't even be listed. Sometimes your audio device list seems to change based on hardware detected if you use a dock. It doesn't really do a perfect job in remember which input/output devices are preferred 100% of the time.

Review Source

VR

Verified Reviewer  
VP IT, Acquisition Integrations  
Medical Practice  
Used the software for: 2+ years

### "Allows for Immediate Collaboration"

April 9, 2020

5.0

I have used Jabber for several years. Initially as just an IM and soft phone tool. Now with some additional functionality of screen share, really helps in a work from home solution.

Pros

Cisco Jabber allows for immediate messaging with team mates, sharing a view of my screen to show team members what I am wanting to discuss or allowing them to share their screen with me, and making soft phone calls as another option for calling instead of my cell phone or desk VOIP phone. Easy to use. Can see immediately if team members are on a call/meeting or busy based on their calendars and use of Jabber.

Cons

None at this time. Will need to think about what other functions would be nice to have within this solution.

Review Source

LC

Lisa C.  
General Manager  
Sports  
Used the software for: 2+ years

### "Great way to keep in touch"

December 6, 2022

5.0

Great product, simple to use, and haven’t had any technical issues with it after using it for years!

Pros

Easy to use, intense training not needed to get staff ready to use it. Keeps everyone in touch quickly and safely.

Cons

I haven’t found any cons using this software. Always had great experiences using it.

Review Source

Andrea W.  
IT Specialist  
Information Technology and Services  
Used the software for: 1-2 years

### "Jabber made our teams cohesive."

March 20, 2019

4.0

Our experience is great, Jabber has made our teams and department cohesive, employee's interaction with each other has proved to very productive.

Pros

Jabber is a very collaborative tool, we use it contact internal and external employees. Jabber is enriched with features, It saves the chat history of each contact separately, there are barely any downtimes and it supports Emojis and let the users set their own profile picture as well. The feature I like the most is that it keeps an enterprise's communication secure, all the discussions remain in the company. Also, i believe that Instant answers to the queries have improved the productivity of our department.

Cons

Jabber's interface is outdated and could really use an update. Also, group messaging is challenging, it does not save the groups we create and we have to start from scratch every time.

Review Source

VR

Verified Reviewer  
Sales Associate  
Design  
Used the software for: 2+ years

### "Easy to use but is it actually functional?"

September 5, 2018

3.0

All in all, I believe that there are other platforms which better allow me to work with my colleagues and share documents and speak with colleagues (slack to be precise).

Pros

It allows me to easily communicate with my colleagues and because it ties to our phone lines, we can quickly see if someone is on the other line.

Cons

In the version that we use at my work, there is no way to call out separate conversations as they end up in the same feed and if you power down jabber, the next time it is opened, the conversation is gone. As I work in a quick pace environment, this can be frustrating and I find that instead of using jabber, I turn to good old email so that I have a record of my conversations.

Review Source

FP

Fabian P.  
Technical Support Representative  
Telecommunications  
Used the software for: 2+ years

### "the talk of the 21st century"

September 12, 2022

5.0

I've been having an amazing time using Cisco Jabber, I've walked the learn and grow I've become edified on subject matters I had no ideas about. cisco jabber has allowed me to become a multitasked individual and it keeps my mind very active.

Pros

the thing that i like the most about Cisco Jabber is how safe, reliable and easy to use the app is. eve since I was introduces to this app I've become a better person. it is a fun tool to use when conferencing with other agents and you learn as you use the app.

Cons

you have to ensure you click the verifications that pop up or else you could procrastinate with out even knowing that they're there.

Review Source

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