# Page 9 | Cisco Jabber Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 9 - Is Cisco Jabber the right Collaboration solution for you? Explore 1332 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/212050/Cisco-Jabber/reviews

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Cisco Jabber

4.3 (1332)

[View alternatives](https://www.capterra.com/p/212050/Cisco-Jabber/alternatives/)

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Last updated March 13th, 2026

# Page 9 - Reviews of Cisco Jabber

## Showing most helpful reviews

Showing 201-225 of 1332 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VR

Verified Reviewer  
Senior Research Analyst  
Hospital & Health Care  
Used the software for: 2+ years

### "Every day Jabber user "

May 8, 2020

5.0

I love Jabber. I think it’s an amazing tool to have in a workplace and highly recommend other companies use it for both social and professional uses.

Pros

My favorite thing about Jabber is the share your screen function. While most of my colleagues don’t know about, I often initiate sharing my screen which is a fast and easy way to review something together. I also like that you can start group chats.

Cons

While I like Jabber a lot, sometimes I can’t see whether people are online or active, despite us being on the same network of VPN. For instance, I know people are logged in and active but the circle to the left of their names are grey.

Review Source

KR

Kelly R.  
I T Support  
Computer & Network Security  
Used the software for: Less than 6 months

### "Jabber"

December 4, 2022

5.0

business options are more precise and you can save on phone and easy transfers

Pros

the whole thing it just loads easy and leaves me access buttons on as many monitors as I have to access

Cons

nothing is missing the button that tells you online could be bigger

Switched from

[Cisco AnyConnect](https://www.capterra.com/p/169495/VPN-and-Endpoint-Security-Clients/)

easier to use

Review Source

Prashant S.  
Technical Recruiter  
Staffing and Recruiting  
Used the software for: 6-12 months

### "Review for Cisco Jabber"

September 12, 2022

5.0

I have a very good and happy experience of using Cisco.

Pros

Cisco has a lot of function in the single application, for which we need to use multiple applications, which give us a various time saving and cost friendly tool.

Cons

It doesn't have any issue while use it, may be the pop up may irritate sometimes. But apart from that everything is good.

Review Source

VR

Verified Reviewer  
Voip/Network Technician - ICT  
Higher Education  
Used the software for: 2+ years

### "Middle of the pack collaboration software"

March 15, 2019

4.0

We use a mix of Jabber and Slack to encourage free communications between users and departments. It has greatly increased the responsiveness of our service desk units and smooths communication when there are serious issues affecting large numbers of users.

Pros

Clean interface is well laid out and easy to follow., permanent and transient rooms, plus individual chats, Exchange presence, and history logging into Exchange account, all make it excellent for tracking long conversations

Cons

Service is frequently flaky, require server restarts two to three times a month when no-one can log in. Adding users to rooms is a little clunky. Appearance is kind of bland

Review Source

VR

Verified Reviewer  
Software Engineer  
Information Technology and Services  
Used the software for: 1-2 years

### "A good IM tool for internal organization messaging"

March 15, 2021

3.0

My overall experience with Cisco Jabber has been pretty amazing. Apart from the offline message issue mentioned in the Cons section, there are no other issues as such. It works pretty well.

Pros

It is quite easy to use. The application is great and offers you almost all the basic features required in an IM application. 1. Screen Share feature and the ability to pass the control to someone else. 2. Easy to integrate with Fixed Line Phone 3. Voice Mail available

Cons

The biggest con I have faced in Jabber is when you send someone a message and the person's internet goes down, sometimes, Jabber is not able to send the message. It simply gives the error message that your message could not be sent. They should resolve this issue and even if the person is offline the message should be persisted.

Review Source

VR

Verified Reviewer  
Senior manager / advisor  
Information Technology and Services  
Used the software for: 2+ years

### "Ferramenta essência para comunicação "

April 26, 2023

5.0

Ótima, sempre uso para reuniões e conferências, fácil uso e estável o tempo todo, mesmo com variações de internet

Pros

Facilidade de uso bem como comunicação e conexão rápida

Cons

Até agora não achei algo contra ou q me desagrade

Review Source

JM

Jole M.  
libera professione  
Law Practice  
Used the software for: 1-2 years

### "L'aiuto concreto per chi offre servizi alle aziende a distanza e non solo! "

February 12, 2023

5.0

Un'esperienza ed una soluzione assolutamente valida e professionale! Ormai dal nostro studio non si lavora senza!

Pros

Quello che mi è piaciuto di più del software è l'accessibilità innanzitutto, per tutte le fasce d'età, anche per chi non sa usare molto bene il computer o il telefono. Poi sicuramente la fluidità della live chat e della performance visiva. Video lezioni e webinar sono il pezzo forte, un programma che supera di gran lungo la qualità delle video conferenze con zoom o meet.

Cons

Non c'è qualcosa che mi è piaciuta di meno, sicuramente è un software che può solo migliorare, se dovessi proprio dirne una forse eliminerei l'avvio automatico del programma all'accensione del pc, ma credo si possa autonomamente disattivare.

Review Source

VR

Verified Reviewer  
Associate Solution Architect  
Information Technology and Services  
Used the software for: 2+ years

### "Cisco Jabber Usage Review"

January 18, 2019

5.0

Overall i am very happy to use this app where i can connect to my business teams across the globe. it was easy and don't need any calling cards or roaming facilities. i also use its chatting app where i can send and receive messages.

Pros

its easy to use IP telephony. I use it on both on my mobile phone as well as my laptop. Jabber makes it conveniently easier to call and connect with people across the globe with just better internet connection. also its messaging app is much useful where you can connect with others easily.

Cons

it requires a better internet connection otherwise call quality is low. also it might cause frequent call drops.

Review Source

Wellington S.  
Operations Analyst  
Consumer Services  
Used the software for: 1-2 years

### "Experience from previous user"

July 23, 2021

5.0

Good software to begin with on a call center but limited for reporting and recording purposes in our end

Pros

It was easy to log in and log out for associates reducing the time it took for them to be ready to assist customers

Cons

Its reports were too simple and a bit hard to adjust to our needs by then

Review Source

EE

Elaine E.  
Kiln and Energy Plant Supervisor  
Paper & Forest Products  
Used the software for: 2+ years

### "Jabber rocks! "

February 3, 2022

5.0

I've loved this app since day one, I don't always have time to chat on the phone, but a quick message back and forth really helps speed up some process stuff.

Pros

I love how quick and easy it is to stay connected....don't always have time for a long phone call, so to be able to have a quick chat while working on other things is great!

Cons

Nothing so far! Keep it up, great product :)

Review Source

CW

Cameron W.  
Lieutenant  
Law Enforcement  
Used the software for: 2+ years

### "Reliable, easy to install, easy to use. "

March 10, 2022

5.0

I have been very happy with Jabber. I have been using it since the onset of COVID, so roughly two years. It is very helpful when working in a remote environment. One of the best benefits for me has been the ability to make/receive calls from/to my published work phone number, while operating from a laptop and/or cellular devices. If you are at an organization which uses the chat features too, it makes interacting remotely that much seamless--regardless of where you are physically located.

Pros

Jabber was very easy to install and operate on a PC as well as mobile (Android or iOS) device. From an end-user standpoint, the applications installed without issue, and the interface is very intuitive to use. On mobile the call, chat, and video screens are very similar to interfaces you might see in other calling/messaging apps.

Cons

Use of the product is dependent on how someone's organization has it set up. Access rights and features are controlled by enterprise management of a company.

Review Source

RM

Riyasudeeen M.  
IT Engineer  
Retail  
Used the software for: 1-2 years

### "Cisco Jabber Review"

May 30, 2022

4.0

Jabber makes the concept of Work from home true by providing access to your cisco handsets from office to your mobile, its very helpful in making meetings even video meetings but not good as collaboration tools and screen sharing is not available like Microsoft team

Pros

Its best tool to extend the cisco telephone's capabilities to the mobile phone. It helps to connect to anyone from your office telephone through mobile phone.

Cons

It's little irritated when the session automatically disconnects after sometime and needs to relogin again. Audio and recording features to be improved while in the meeting.

Reason for choosing Cisco Jabber

Because to use cisco telephones through jabber

Review Source

Deepak S.  
Associate Project Manager  
Information Technology and Services  
Used the software for: 2+ years

### "Great option for offical use."

September 20, 2018

3.0

This is great utility for day to day communication with peers. Also it saves time as we can get promot response as compared to emails. It also enables user to create groups for mass communication.

Pros

This software provides ability to communicate with peer members in office with elegant emoji support. This also supports calling which is very useful. It also have plugin to integrate with outlook. I can check directly if someone is available on the system with her jabber status.

Cons

It should be great if Cisco can provide option save or download the images share over jabber. And sometimes it shows incorrect status of peer members.

Review Source

Gagandeep S.  
Associate Project Manager  
Computer Software  
Used the software for: 2+ years

### "Cisco Jabber personal reviews"

September 11, 2018

4.0

Pros

User friendly. Very good software for Private sector. Use for even voice and video call. Nice messaging tool. In our company, its integrated with webex. Also send us reminder for upcoming meetings. In this we have a search option to search our colleagues. Overall its good and nice combination for messaging app for Private sector.

Cons

Sometime after changing my system password, jabber want me to update the new password. But after updating the new password,jabber dont respond for a while. This case is very rare like 15%. But doesnt like this at all. I have to restart it again.

Review Source

VR

Verified Reviewer  
Network Engineer  
Real Estate  
Used the software for: 2+ years

### "Great software for mobile business needs"

June 16, 2020

5.0

While it is a large job on the back-end to configure and get going, the user-end experience has been great. We have had a of of users go remote lately and they have been able to get themselves set up with no issues. That in itself should tell anyone how great this software is.

Pros

Easy to install and access.Being able to see other user status' is a big help when determining if someone is available or not. I love the ability to emulate my work number while using my cell.

Cons

Getting to the call function is cumbersome. You have to tap "Calls" and then "Keypad" just to get to the dial function. Having this when the app opens would be more helpful.

Review Source

Hamzat O.  
Product Analyst  
Information Technology and Services  
Used the software for: 1-2 years

### "Great Messaging and communicatio tool"

August 11, 2021

5.0

Pros

Cisco jabber is very user friendly and reliable. it allows real time chatting and support internal business communication. it allows you to make calls over internet. You can use your desk phones or even configure it on your laptop and mobile phones and this has made communication very easy. Being a support personnel , i do not have to worry about visibility to my clients, I am reachable on my office line via jabber 24/7. Jabber has really aided working from home and remote support has been made easier.

Cons

Asides the fact that it consumes bandwidth, it is a really great tool .

Review Source

kamrul K.  
Officer  
Banking  
Used the software for: 1-2 years

### "Best one for virtual communication "

July 16, 2021

5.0

My overall experience is fantastic with Cisco Jabber because of it's video quality. Thumbs up for it.

Pros

Now-a-days in corona pandemic, face to face meeting is really difficult but by the help of Cisco Jabber, we can do it easily. It’s easy to collaborate and real time video calling is awesome. Color coding made it too easier than other competitive software.

Cons

Nothing to say anything negative but VPN is an issue sometimes. And if it should have chat save option then it would be perfect.

Review Source

Elif A.  
Information Security Senior Specialist  
Banking  
Used the software for: 2+ years

### "Userfriendly Screen and Easy Usage"

October 9, 2019

5.0

I use this product as an end user within the bank. Screen sharing and conferencing are very successful and fast. Preparing group conversations is very simple. The user interface is very user-friendly. The voice call feature of the product may be slightly better quality. However, we are very pleased with the use in general.

Pros

I use this product as an end user within the bank. Screen sharing and conferencing are very successful and fast. Preparing group conversations is very simple. The user interface is very user-friendly.

Cons

The voice call feature of the product may be slightly better quality. However, we are very pleased with the use in general.

Review Source

VR

Verified Reviewer  
Software Developer  
Computer Software  
Used the software for: 2+ years

### "Cisco Jabber is good to interact with other workers"

February 6, 2018

4.0

1) Sharing files with other users 2) To provide video tutorial by sharing screen 3) To make calls and group chat with teams 4) To schedule meetings. 5) To send email directly from User profile

Pros

1) Screen Sharing ability is the best feature 2) Sharing information between teams through chat group 3) Changing of Availability status according to meetings and calls 4) Good package of emojis 5) Best security 6) You can change fonts and color

Cons

1) Interface can be more improved 2) Can't Share screen in group chats 3) Video chat quality needs improvements 4) Sometime lags 5) Emails about missed conversations

Review Source

MS

Mujgan S.  
Legal Assistant  
Law Practice  
Used the software for: 1-2 years

### "Cisco Jabber is amazing!!"

March 15, 2021

4.0

Overall, I love using Cisco Jabber. When my company first installed it on my computer, I was very hesitant in using yet another software. But once I did start using it, I thought wow, this is amazing!! It works great for collaboration and meetings.

Pros

Cisco Jabber is very easy to use and has great features. I relied on it on a daily basis since working from home started due to COVID. You have the option to either directly send a chat message or call a colleague or anyone else who uses Jabber. The best thing about it that it shows each person's availability status. I love using Cisco Jabber. It has made my life so much easier. Another great feature is it allows you to create "rooms" which is like group chats. It also allows for screen sharing which is extremely useful.

Cons

The only feature that I wish Cisco Jabber had is to keep all the chat history in Jabber. It does save it to my email folder but it would have been more convenient to have it all in one place where you can just scroll up and see all the previous chats. Another feature I wish it was a search option where you can search for a keyword and it would pop up all the chats where that word was used.

Review Source

JB

Julie B.  
Agente au service à la clientèle (billetterie)  
Government Administration  
Used the software for: 2+ years

### "Un bon système "

May 6, 2023

3.0

Bien

Pros

Tous nos appels passent directement par Jabber sur nos postes de travailPlus d'appareils encombrants sur nos bureaux !

Cons

Il est parfois difficile de changer d'utilisateur sur les postes de travail. On tourne en rond quelques minutes et on finit par avoir la bonne page malgré la réinitialisation

Review Source

VR

Verified Reviewer  
software tester  
Information Technology and Services  
Used the software for: 2+ years

### "ho smesso di usarlo"

February 20, 2023

3.0

Pros

permette di comunicare con colleghi via chat o telefono

Cons

brutto da vedere, scomodo da usare. non più usato

Review Source

Cari T.  
Executive assistant  
Hospital & Health Care  
Used the software for: 2+ years

### "A better way to communicate quickly"

September 15, 2019

5.0

We used to rely on email when people were away from their desks. The problem was getting quick responses when needed. This has solved the problem.

Pros

I love that is shows you people computer status. It is a great Cisco add on when using other business applications (even phone lines) linked through Cisco. It's nice to know if someone is currently on a call so you can choose to send a chat session, or call their phone.

Cons

Install doesn't turn on the 'open at computer start'. There is a way to turn it on, but in a large company, not everyone has done that. So many people don't have it open every day.

Review Source

VR

Verified Reviewer  
Web Developer  
Insurance  
Used the software for: 6-12 months

### "Jabber gets the job done but lacks in a couple areas"

August 8, 2019

4.0

Jabber, overall, has been a good experience for me and comparing it to the likes of something like Pidgin I'd say it's slightly above average. As a developer, I would still prefer something like Slack for all the features, but it is what it is.

Pros

Jabber is clean, doesn't feel clunky like it was made mostly for Linux, and quite stable. The options (if your office is configured in such a way) to forward my phone calls using Jabber and the fact that it pops up a window to show who is calling. The UI is clean and the UX is ok.

Cons

There are a few things with Jabber that are a bit annoying like sending photos or screenshots to others you have to make your window much larger or scroll to see it all. It would be nice to function similarly to something like Facebook Messenger where you can open the full size in a modal of some sort. I also feel like adding new contacts can be a little cumbersome and hard to remember where it's at.

Review Source

VR

Verified Reviewer  
Specialist Cloud and Infra  
Information Technology and Services  
Used the software for: 2+ years

### "One of the best for Cisco soft phone call"

October 26, 2023

4.0

Pros

Call quality and the feature to login into Jabber also voicemail

Cons

Software will be hing most of the time and quite slow application

Review Source

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