# Page 2 | RetailSTAR Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is RetailSTAR the right Retail POS System solution for you? Explore 49 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/212090/RetailSTARx/reviews --- RetailSTAR 3.6 (49) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of RetailSTAR ## Showing most helpful reviews Showing 26-49 of 49 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CD CATHERINE D. owner Retail Used the software for: 2+ years ### "Cam review" April 10, 2017 4.0 I have had several problems with Cam in the past-the upgrade to chip readers was a disaster. Part of the problem may have been with Xcharge-but it took a long time to resolve. have gotten through that and hopefully all is well now. I think the program is fairly intuitive to use for most people. I think the support is high monthly since they want you to pay training for many questions. Pros The POS is easy to use even if you are not computer savy. I like the ability to reference receipts by name and for exchanges. People love the rewards program (FB). Cons The monthly cost is high, and when there is an upgrade they want to charge on top of that for help. Review Source CT Chris T. Used the software for: ### "" November 16, 2012 1.0 I made the mistake of purchasing CAM software for the gift shops I oversee. Unfortunately because of the size of the business and the website component we have been forced to continue with this system. CAM has not only been the worst company regarding customer service and fees, but in addition, there software has so many problems that it is a daily task to try and keep this system running. Thanks god I have the help of 2-3 highly trained IT people that work for this organization in other areas who have been able to help. However, every time there is an upgrade to fix all of the current problems more problems are created. Countless error reports, Error messages, Random shut downs, Polling/communications issues leading to additional incorrect reports. Review Source Response from Celerant Technology January 18, 2013 I am extremely sorry to see that Chris has had such a negative experience with our company. In addition to restoring our partnership with Chris, our staff is working very hard to provide Ziibiwing with the very best software and support possible. We would not be in business if it weren’t for satisfied retailers finding success with our products and services. We are looking forward to helping Ziibiwing find that success. TE Tom E. Web Relations Apparel & Fashion Used the software for: Less than 6 months ### "Highly Recommend RetailSTAR" November 1, 2016 5.0 RetailSTAR is by far the best POS system our staff has used. CAM Commerce provided us with hands-on training to quickly onboard all our staff, and we have since improved the customer experience at checkout. The backend is powerful, yet easy to use, and allows me to track inventory and ensure accurate stock levels. With the holiday season approaching I am confident in our ability to keep up. Overall, great retail solution! Pros I particularly like that all the functionality is provided in a single platform. This helps me streamline my daily processes. I offer gift cards and manage markdowns which have increased sales and customer satisfaction throughout our 10 stores. RetailSTAR also provides my accounting staff with exactly what they need including a balance sheet that is up to date. Review Source JC Joyce C. Museums and Institutions Used the software for: 2+ years ### "RetailSTAR is great!" June 26, 2015 5.0 Pros It is very easy to train new employees to use this software. The tech support is wonderful. They will stay with you until your problem is solved. Cons Only thing I would change is there are some minor differences in the way different modules work which is most likely because a different programmer wrote it. I notice it because I have been using it over 15 years but none of my staff do so probably not a big deal. Review Source AS Anne S. Owner Medical Devices Used the software for: 2+ years ### "Very small specialty retailer, longtime user" April 11, 2017 5.0 This is an easy to use system for my small one person store. I don't need or use the fancy bells and whistles; basically, just the POS, inventory and customer database, which works great for me. I upgraded from the free Retail ICE program years ago. The customer support was great helping with the upgrade and the monthly fee (no, not free anymore) is reasonable. Pros easy, great customer database Cons too much...I only need a fraction of what's available (and I wish it were still free and basic!) Review Source jG jacob G. IT Retail Used the software for: 2+ years ### "very helpful and knowledgeable " December 11, 2018 5.0 They were willing to help at the last minute which was a big deal to us. Pros The support staff is knowledgeable and quick to help or research an issue. The top tier support team knows the ins and outs of this system. Cons There are some proprietary components not accessible to the common user. This is normal and meant as a precautionary mechanism to protect the software from mistakes. Review Source Response from Celerant Technology October 23, 2019 Thanks for the review, Jacob. We value our partnership! RM Roger M. Used the software for: ### "" May 22, 2013 1.5 The software does not work as their sales people advertise. None of the management keep their promises to return calls, although the support folks seem to know to make some of the problems go away. If you accept their terms "all sales are final after delivery, without return rights per section 11 limits of liability of the contract". They refused to address the fact that the software does not calculate or report sales tax correctly, or even consistently. Their sales manager made promises to address the problem, nothing happened. Their Support Manager promised to address the problem; still nothing changed. No calls returned, no updates to the software. They promised at installation time an update in the Receiving section right after the first of the year, it's now May, and no evidence of any updates. I made a mistake doing business with them. I replaced a 10 year old system that worked better, without any updates. I can't even print charge account statements for in-house charge accounts. Their management response to my numerous complaints is simply to ignore me. Review Source aL angie L. Owner Apparel & Fashion Used the software for: 2+ years ### "Poor customer service" September 8, 2016 1.0 Pros At first, I thought it would help us organize everything. Way too much work. Way too time consuming. Cons Customer Service. Heard very little from them after installation. Renewed automatically for a full year without a phone call or email. Must be they have to trick people staying as a customer. Review Source SB Scott B. IT Manager Apparel & Fashion Used the software for: 2+ years ### "This software was one of the best moves our company has made." August 11, 2016 5.0 Pros The technical support staff's knowledge of the product is fantastic. The software itself is very in-depth. Cons As with any software as new releases come out there are bugs. The good thing is that the company is quick about releasing patches to fix the bugs. Review Source PM Pablo M. General Manager Retail Used the software for: Less than 6 months ### "Great solution and even better support!" January 5, 2017 5.0 We are a specialty footwear retailer. RetailSTAR is more than a POS. It provides us with visibility of our inventory, sales, and customers. The POS is easy to use, plus our clerks can accept coupons, gift cards, and process credit card transactions on the screen. The systems inventory and sales reports help us make decisions that reduce costs. We are able to look up sales and customer data, product SKUs, quantities on hand and on order, and vendors in a single place. The service we get from our sales person and their support department are excellent. They are very patient and always available when we need help. That's what differentiates RetailSTAR from their competition. Review Source cG charles G. Owner Retail Used the software for: 2+ years ### "Running software in retail drugstores." June 9, 2016 5.0 Pros Great customer service and support. Retail Star offers broad reporting options. Easy to integrate credit card processing. Hardware purchased from CAM works and is very durable. Cons Need to add some additional information for vendor ordering. Review Source LP Leslie P. Used the software for: ### "I find this system to be very well suited for mid to large inventory retail book stores/gift shops." February 9, 2016 4.0 Pros: The system will allow you to enter all the data necessary for cross referencing books to authors which is huge for a book store. Also you needn't have to have separate products codes for color and sizes for the same apparel, jewelry etc. I operate with senior volunteers and they have no problem understanding or operating the POS which is a big plus. We have had it for 7+ years. I haven't had any problems with our contracted technical support, they have always been very courteous and patient with any questions I have had. Cons: The reporting is cumbersome in that it isn't easy to translate and many reports offered are unnecessary, but you can have customized reporting which is a plus. This is not a system for a small business or a small inventory, as most of the functions may go unused but, I understand there is a smaller end POS out now. Review Source MW Michael W. Owner Retail Used the software for: Less than 6 months ### "RetailStar/IStar" October 12, 2016 5.0 What a life saver. The amount of time it saves is amazing. The accounting module pays for itself. No Quick-books or any other accounting software is needed. The communication between RetailStar and IStar is also a great feature. Our eCommerce site is updated every few hours to keep our inventory and pricing up to date. Even our staff who have a fear of computers are able to learn and use the POS. Pros The integration between the POS and the accounting module. The add on of the IStar for our eCommerce has been great Review Source PM Paul M. Used the software for: ### "Comprehensive POS System" October 26, 2016 4.0 I've been using this system for a little over 5 years now. It has everything that my small business needs. You can completely customize to fit your needs. Don't need certain tabs such as color or size? No problem! In two clicks, you can make it your own. I have used other POS systems in the past, and it's no comparison. I will not be heading anywhere else, this is the system for me. If a question does ever come up, their support staff is very knowledgeable and attentive. I have never had a bad experience with them. In some instances, they have even called me back just to check in to make sure everything was working the way it should. That's a level of care I couldn't ask for. Overall, it's a great system, and one that I would recommend to a business of any size! Review Source AE AJ E. VP Retail Used the software for: Less than 6 months ### "Retail Star" October 11, 2016 4.0 We've used Retail Star since 2001. Over the year's the software has served us well for managing our inventory, processing sales, and tracking customer information, and managing orders. One of our favorite features is ReportSTAR which makes reporting on sales, customers, and inventory very easy and very customizable so we can quickly get the information we need and export in a variety of formats including CSV. Review Source GB Geoff B. Used the software for: ### "Retail Star Evaluation" April 13, 2017 2.0 15 years with the software and still a bit of a nightmare, lots of issues, support only moderately helpful (we've trained them). None of these systems seem to work all that well. We've sunk a small fortune into CAM over the years. Went to Quickbooks since their accounting was so weak and the bridge was a challenge. Stopped using iStar many years ago due to lack of features. Maybe Retail Pro is a worthwhile alternative, not sure. Retail Star is very frustrating and costly for us. We had to run a lot of reports outside of the system just using raw data. Pros Very little. Cons Much of it. Review Source PF Paul F. Store Manager Used the software for: ### "Sixteen years of use in a large retail bicycle outlet." June 7, 2016 5.0 Pros: Retail Star 10 is very intuitive once one becomes accustomed to all of the new features. Phone support is outstanding. Our salesman, Peter, has been a wonderful resource for our business. Unlimited reporting configurations give detailed insight into the state of our business. Con: System can be a little complex for novice users. We love our system including our integrated EMV card readers. All of our POS concerns have been competently addressed by Cam Commerce during our sixteen years of use. Review Source MB Mike B. Used the software for: ### "" October 31, 2013 5.0 Now that our system is up and running everything operates pretty smoothly. We don't use all of the features, but reporting is important to us. The reports are very flexible once you figure out how they are set up. Our sales rep has been quite helpful understanding upgrades and the best option for our business. The program is quite powerful and I’m sure can handle larger business with ease. Simple pos and reporting works fine for our business. I wish there was easy quickbooks integration. Review Source JW Jim W. Used the software for: ### "" April 30, 2013 3.5 Cam has been helpful in addressing our problems. They were interested in getting a list of all of our problems and have now written new programming. They have asked us to test the new version to be sure it works well before releasing it to the general population. Bad new travels quickly and your website can have a big impact. Cam has been working continuously on this. Review Source KR Kellsie R. Restaurants Used the software for: ### "Gas station cashier" January 6, 2015 4.5 Pros The ease of using the touch screen makes transactions quicker then a keyboard. Cons There is nothing I can think of that I do not enjoy about this product. Review Source PL Parrick L. Retail Used the software for: ### "Ease of use" January 6, 2015 2.5 Pros Ease of use. This product is really easy to use which makes for good work. Cons The interface is a little clunky and hard to understand at first. Review Source bW bryan W. Retail Used the software for: ### "Titlecloud" December 23, 2014 3.0 Pros I like the customer service and their willingness to respond to complaints. Cons Response time was not as quick as I wanted to have in a vendor. Review Source BB Brittany B. Used the software for: ### "Then Marketplace" April 17, 2017 4.0 We have been using Retail Star since we opened our doors 9 years ago. The software is very user friendly and transitioning to updated software has always gone smoothly. Review Source JG Jill G. Health, Wellness and Fitness Used the software for: ### "Review on RetailSTAR" December 23, 2014 3.5 Pros It's easily customizable to do what I wish to do at all times. Cons Sometimes, it takes longer than necessary to perform key functions. Review Source Similar Products Featured