# SAP Crystal Reports Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about SAP Crystal Reports Software - reviews, pricing plans, popular comparisons to other Reporting products and more. Source: https://www.capterra.com/p/212107/SAP-Crystal-Reports --- # SAP Crystal Reports Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) SAP Crystal Reports ## What is SAP Crystal Reports? SAP Crystal Reports 2020 software is the de facto standard in reporting. With SAP Crystal Reports, you can create powerful, richly formatted, dynamic reports from virtually any data source. Deliver the output in over a dozen formats, in 28 languages. A robust production reporting tool, SAP Crystal Reports turns almost any data source into interactive, actionable information that can be accessed offline or online, from applications, portals and mobile devices. $495 per designer ($295 as upgrade). ## What is SAP Crystal Reports used for? [Reporting](https://www.capterra.com/reporting-software/)[Business Performance Management](https://www.capterra.com/business-performance-management-software/)[Dashboard](https://www.capterra.com/dashboard-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 175 user reviews Reviews sentiment Positive 86% Neutral 12% Negative 2% Starting price €479 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... - Dashboard / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for SAP Crystal Reports?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.sap.com/products/crm.html&name=SAP Crystal Reports) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### SAP Crystal Reports 4.3 (175) VS. [4.7 (134)](https://www.capterra.com/p/141678/Phocas-Software/reviews/) Starting Price €479 Other Starting Price $150 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.7 (175) Ease Of Use 4.6 (1,865) Value For Money 4.1 (133) Value For Money 4.6 (1,271) Customer Service 3.9 (122) Customer Service 4.6 (1,205) ## SAP Crystal Reports alternatives [Microsoft Power BI](https://www.capterra.com/p/176586/Power-BI/) [4.6 (1,886)](https://www.capterra.com/p/176586/Power-BI/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/176586/Power-BI/) [Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/) [4.7 (8,098)](https://www.capterra.com/p/177042/Google-Analytics/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/177042/Google-Analytics/) [Tableau](https://www.capterra.com/p/208764/Tableau/) [4.6 (2,356)](https://www.capterra.com/p/208764/Tableau/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/208764/Tableau/) Highest Rated [Better Reports](https://www.capterra.com/p/228181/Better-Reports/) [4.9 (173)](https://www.capterra.com/p/228181/Better-Reports/reviews/) Starting price $19.90 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/228181/Better-Reports/) [View all alternatives](https://www.capterra.com/p/212107/SAP-Crystal-Reports/alternatives/) ## FAQs about SAP Crystal Reports Overview ### What problems does SAP Crystal Reports solve? SAP Crystal Reports solves fragmented reporting and manual spreadsheet consolidation by connecting to SQL, ERP, accounting, and other data sources to generate customized, drill-down reports quickly. Finance teams, data analysts, operations managers, and SAP consultants use it to automate recurring reports, avoid stockouts, support audits, and deliver polished documents for executives and clients. Answer based on 150 reviews Overview ### Which roles and teams benefit most from SAP Crystal Reports? SAP Crystal Reports is most used by finance teams, IT leaders, business analysts, and operations managers who need structured reporting from ERP and database systems. Controllers and analysts build financial and performance reports, while developers, consultants, and IT teams customize queries, automate outputs, and deliver decision-ready insights to leadership. Answer based on 166 reviews Overview ### What company size and industries is SAP Crystal Reports built for? SAP Crystal Reports is for business intelligence users and decision makers, serving small businesses most of all, with 62% of reviewers from that segment and 22% from enterprises. It is used most in Information Technology and Services at 15%, followed by Computer Software at 12% and Construction at 5%. Answer based on 174 reviews Features and Usability ### What are the key features of SAP Crystal Reports? SAP Crystal Reports includes core reporting features like report generation, ad hoc reporting, customizable report design, charting, and drill-down analysis. Differentiating capabilities include database connectivity across SQL, Oracle, Excel, and SAP sources, support for multiple data sources, scheduled report delivery, and export to PDF or Excel for recurring business reporting. Answer based on 136 reviews Integrations ### How well does SAP Crystal Reports connect to databases? SAP Crystal Reports connects to many databases and file sources with broad compatibility for SQL, Oracle, Excel, JDBC, ODBC, and SAP environments. Developers and enterprise teams value the setup flexibility and custom query options, though some connections need heavy configuration, manual remapping, or better troubleshooting when errors occur. Answer based on 26 reviews Integrations ### Which third-party tools and platforms does SAP Crystal Reports integrate with? SAP Crystal Reports integrates with Viewpoint Spectrum and Visual Studio Code, based on reviewer use cases, and connects with Microsoft Excel, Microsoft Outlook, Microsoft SQL Server, Oracle Database, and Pivotal Greenplum. These integrations span document generation, reporting, email distribution, and database connectivity for operational and financial workflows. Answer based on 14 reviews Getting Started and Support ### How easy is it to onboard and train a team on SAP Crystal Reports? SAP Crystal Reports takes time to learn for most teams, with a medium to steep learning curve for report builders, admins, and users handling formulas or database queries. Teams with BI, SQL, or database experience onboard faster. Training is available in person, live online, webinars, and documentation, though many users also rely on hands-on practice. Answer based on 43 reviews Getting Started and Support ### What customer support options does SAP Crystal Reports offer, and how do users rate the experience? SAP Crystal Reports offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. User experience with support is mixed: some describe service as accommodating and helpful with integrations, while others report slow responses, limited agent knowledge, confusing support access, and added cost for assistance. Answer based on 16 reviews Features and Usability ### Is SAP Crystal Reports easy to use? SAP Crystal Reports works best for developers and analysts who need precise report design, but it is not especially beginner friendly. Many teams like the drag-and-drop layout tools and customization options, while others find the interface dated, formatting fiddly, and advanced features harder to learn without training or experience. Answer based on 26 reviews ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Data Visualization 4.3 (28) 60.71% of 28 reviewers that rated this feature as important or highly important Graphical representation of data Data Connectors 4.3 (26) 69.23% of 26 reviewers that rated this feature as important or highly important Connect to big data sources Data Import/Export 4.4 (24) 66.67% of 24 reviewers that rated this feature as important or highly important Import and export data to and from software applications Reporting/Analytics 4.3 (21) 61.90% of 21 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Customizable Dashboard 4.1 (18) 55.56% of 18 reviewers that rated this feature as important or highly important Alter the layout and content of dashboards Ad hoc Reporting 4.2 (17) 58.82% of 17 reviewers that rated this feature as important or highly important Generate one-off reports that meet information requirements SAP Crystal Reports 39 features Define levels of authorization for access to specific files or systems One-off queries made on an as-needed basis Generate one-off reports that meet information requirements Application programming interface that allows for integration with other systems/databases Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws Compare key metrics for the business against prominent players in the industry Track and manage adherence to policies for any service, product, process, or supplier Alter the layout and content of dashboards Alter the layout and content of reports Assembly of graphs and charts for visualizing and tracking statistics/metrics Connect to big data sources Import and export data to and from software applications Ability to handle large datasets Graphical representation of data Assemble applications and processes by dragging over and arranging pre-built components Generate reports to assess the financial performance of an organization Form predictions based on past and present data/trends Quantifiable metrics to track objectives, gauge milestones, and evaluate the success of a particular activity Tracking the status of previously identified performance measurements Reports specific to marketing and associated campaigns Allows users to manage data from a number of sources Online Analytical Processing technology for performing high-speed complex queries or multidimensional analysis on large volumes of data A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Predict future data based on historical data sets Evaluate the degree to which business operations bring monetary gains Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Reports specific to sales analysis for trends and strategies Set a time to generate routine reports automatically Visual representation of performance data, enabling users to monitor progress, identify trends, and make data-driven decisions Search and filter data across systems to locate required information by entering keywords or certain criteria Access, combine, transform, and store data without the help of an IT department Display aggregated data points on one page for a bird's eye view assessment Allow users to access multiple services after entering their login credentials once At a high level, visualize a preferred outcome, define goals and identify specific steps to achieve them Review data from past periods to reveal recurring tendencies and predict future performance Visually identify direction of development and areas that require attention Interact with data visualization elements, such as charts and graphs, to drill down into data Process of visually navigating data and applying analytics to detect patterns, gain insight, and answer specific business queries. Get Advice We can help you find the software with the features you need. Features 4.3 (175) 4.3 Based on 175 reviews ## Pricing Value for money 4.1 (133) Free Trial [View pricing plan details](https://www.capterra.com/p/212107/SAP-Crystal-Reports/pricing/) SAP Crystal Reports 2020 €479.00 Other, SAP Crystal Reports 2016 €479.00 Other, Value for money 4.1 (133) 4.1 Based on 133 reviews ## Integrations [ Microsoft Excel](https://www.capterra.com/p/176574/Excel/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[ Microsoft SQL Server](https://www.capterra.com/p/1417/SQL-Server/)[ Oracle Database](https://www.capterra.com/p/5938/Oracle-Database/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.9 (122) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.9 (122) 3.9 Based on 122 reviews ## User reviews Overall rating 4.3 Based on 175 reviews Filter by rating 5(79) 4(70) 3(23) 2(3) 1(0) Mentioned topic Sorted by most recent GI Gabriel I. BA Financial Services ### "Reporting Tool for Detailed Business Documents" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 July 3, 2026 SAP Crystal Reports continues to be a dependable reporting solution for organizations requiring detailed, print-ready documents. Although newer alternatives provide more modern interfaces, Crystal Reports remains effective for traditional business reporting. Pros SAP Crystal Reports offers extensive report customization and formatting capabilities. It excels at generating highly structured business reports and integrates well with numerous database systems. Cons The interface feels dated compared with newer reporting platforms. Designing complex reports can also require significant experience. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Gareth R. Inventory Manager Apparel & Fashion ### "Inventory Manager" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 5/10 March 19, 2026 My experience with SAP Crystal Reports has been positive overall. It’s a powerful tool for creating detailed, formatted reports, though it can be a bit complex at first. I’ve enjoyed using it to analyze data and produce insights for decision-making. Pros What I liked most about SAP Crystal Reports was the level of control it gives over both data and presentation. I could take complex operational data and turn it into clean, structured reports with custom logic and formatting, which made it much easier for stakeholders to understand and act on Cons I found Crystal Reports powerful but somewhat outdated and not very intuitive, especially for complex reports or large datasets. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CL Cyril L. Responsable système d’information Building Materials ### "Très efficace tant que les tables le permettent" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 July 20, 2025 Crystal est un bon outil de design, et est efficace dans la majorité des cas. Pour tout ce qui est rapport « simple », comme des listing, bons de commandes, factures et autre, le résultat est propre et on arrive assez facilement à l’utiliser. Pros L’outil permet d’obtenir un résultat précis et clair, notamment esthétique. L’intégralité de nos documents issus de notre ERP utilise les reports Crystal et on arrive efficacement à atteindre nos attentes. L’utilisation peut devenir complexe lorsqu’on doit passer par des sous états, l’utilisation de variables, partagées ou non, mais on peut placer au millimètre prêt les champs du rapport. Cons Quelques problèmes lorsque les liens entre tables sont complexes , notamment quand un lien existe vers une table qui n’a pas d’enregistrement à lier. Dans ce cas, l’enregistrement de la table principal est inexistant dans le rapport, et l’utilisation de sous états résout cela, mais complexifie l’utilisation. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RH Richelle H. Proposals Project Manager Information Technology and Services ### "Get it DONE with SAP Crystal Reports!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 16, 2025 SAP Crystal Reports has helped me tremendously with keeping up with our services time and making sure that I am billing correctly. Pros SAP makes invoicing for clients extremely easy! It also allows you to track time for services rendered extremely easy! Cons Nothing! It is very efficient for what I do within in. Most of all, it is easy to use and easy to understand. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DL Daniel L. IT Manager Automotive ### "Good reporting solution for small and medium enterprise" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 6/10 May 5, 2025 Good solution for financial reports like sales or productivity report. Pros Ability to create nice report and connect to a multiple data source. Good solution for small and medium business. Cons A bit complex at the beginning to setup reports. Especially formulas. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) We were looking for a more robust solution to distribute reports. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User IT Officer Banking ### "Crystal Reports is robust yet easy to use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 5, 2025 My experience with Crystal Reports has been positive and I keep going back to the product if I ever need to develop reporting and I do not have time to code a new program. Pros Crystal Reports is very friendly for the non programmer. For someone working in the analytics industry and not well versed in programming, this product works very well. Cons Sometimes the groupings can be confusing and the hierarchy of where to put the groups in the report. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MC Miranda C. IT Director Retail ### "Outdated software." 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 February 6, 2025 It used to work fine until the software became outdated. Pros It connected to our POS system to make reports. Cons When we upgraded out POS system we are no longer about to send out reports. It was hard to actually make reports with the report builder. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Client Services Lead- EMEA Marketing and Advertising ### "SAP Crystal Reports- an innovative tool for all your advanced reporting and Analytics " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 August 18, 2024 Overall, a great tool for advanced reports with complex commands Pros a. Excellent dashboard with inbuild AI coding language b. Based on python language and solid UI/UX design c. Securely linked with other tools like SAP ABAP, Tableau and google workspace d. Ample amount of storage space with Realtime tracking e. AI enabled automation available which makes your report effective and customized Cons a. Way too expensive for unlimited access license, not right for small-med enterprises b. API integration with non google support tools are a bit problematic. It needs inhouse product team to work on. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AD Allan D. Head of Information Security Education Management ### "A mature reporting suite" 5.0 Overall Rating 5.0 5.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 February 16, 2024 Pros It did exactly what was advertised which was great Cons It is very inflexible with Intergrations Switched from [Report Master](https://www.capterra.com/p/27889/Report-Master/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TC Travis C. Manager Machinery ### "Data Reports" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 27, 2023 Good - very minimal issues. Mainly reaching out for help with complex formulas. Pros Ease of use - ability to link up multiple data sources. Customizations are user friendly and quick to learn. Cons SAP Crystal Reports fulfils all the aspects we needed for our custom database reports. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/212107/SAP-Crystal-Reports/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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